Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Pamela Whitelock New Albany, OH

We could not be more pleased with our Choice Home Warranty plan and, especially, the Eiman Handy Services technician who has solved our problems several times. CHW is immediately responsive to requests for service and honored our request for our preferred technician. The service provided has been exceptional. The technician is very professional, communicates in a timely and thorough manner, is very knowledgeable, is proactive and responsive in assessing and addressing problems, is quite efficient in getting work done, is respectful, and genuinely cares. A key factor also is trust. He epitomizes superior customer service.

4 months ago

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Lisa

Choice Home Warranty has been great, so far. I’ve had to contact them twice and they really respond quickly! The technicians they send out are very good and have taken care of my issues in a timely manner. Both have been very nice, as well. I did business with American Home Shield for 7 years; WHAT A MISTAKE! I never got to talk to a real person (all was done online) to explain what my problem was. They had to come out several times because the technicians weren’t very knowledgeable and acted like they didn’t care. They put bad-aids on my HVAC several times but never really fixed it. When I needed it replaced, they REFUSED TO PAY! That’s when I dropped them like a hot potato and changed to Choice Home Warranty. I highly recommend Choice home Warranty!

4 months ago

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Michael J. Paparella

We have been using Choice for 2.5 years with two homes in CA and MI. each claim has been dealt with promptly and for the most part efficiently. Their claims specialists have always been very courteous and have done their utmost to ensure that a fix was made of the issue. We had one exception with our refrigerator recently, but that was due to parts needed taking time to be delivered. Our most recent experience with our furnace not heating properly required three attempts with different techs to fix the problem, but CHW was patient in finding one who could provide the proper fix and now our furnace is running like new!

4 months ago

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Karen Aurora, CO

4 months ago

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Gavlon Dallas, TX

When I have a home maintenance problem they are usually significant. For example, my A/C unit not functioning, plumbing leaking or clogged up, or an electrical promlem. To me these are serious problems. With Choice Home Warranty, I am at peace. I simple email/call in,,, complete a service request and have a professional sent out usually in 24 hours or less. They come in and quickly diagnose and resolve the problem. In situation, where it requires equipment replacement it's usually taken care of in about a few days. The most wonderful thing here is the cost. Trust me, Choice Home Warranty do what they say while saing you money, time and aggravation.

4 months ago

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Richmond

We've used the warranty several times. The last one was dealing with our heating and air unit. We have maintenance twice a year and the guy was telling us that there was a leak in one of the coils and so my husband sent something to Choice Warranty and said hey, something's going on with it because we noticed it wasn't working as good. Choice Warranty sent this other guy and I really liked him. He was so knowledgeable and he went upstairs and he looked at it and he said, this is what's going on. Then he called the company. He did what he needed to do and we've not had any issues and it has been extremely cold. So that's good. So far they've been very trustworthy.

4 months ago

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Rhett Fayetteville, NC

I like the ease to file a claim and the and professional service to get repairs completed in a timely manner. Overall, very happy and pleased with CHW! My one dislike is when I our dishwasher failed. CHW made the decision to replace the unit, which was much appreciated. However, unlike any other claim, CHW issued me a Lowe's E-gift certificate to purchase to a new one(which only became available after 30 days.) We couldn't wait 30 days to replace the dishwater, so we purchased one with our own funds. Six months later, I still have money left on the E-gift certificate. As mentioned earlier, unlike any other claim, I had to order the dishwater from Lowes, was responsible for the installation fee and disposable of the old unit. I'm expecting a turn key process with CHW and didn't receive it with this claim. I was very disappointed and taken back the way this claim was handled. I hope this is not the new norm for taking care of your valued customers. I would appreciate CHW contacting me regarding this matter.

5 months ago

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Sharon Ramirez Boca Raton, FL

Well, Choice really is top-of-the-line. They said someone to fix our toilet and they accomplished their mission. They sent someone to fix the water on a refrigerator and they accomplished their mission. They ordered a part and fixed our refrigerator which did not have the refrigerator or the freezer working and it is ice cold now. So everything they’ve come to do they have done very very well. We had a company named Pride here locally for six years and I am here to tell you that every time someone came, they would say either they couldn’t fix it or it wasn’t in our contract. There were no deductibles, but it was just awful. I spoke to the owner of the company several times they’ve been in business for many many years. I wrote him so many emails, but nothing changed. When I read the reviews for Choice, I knew this was the company I needed whether I had to pay a co-pay or not, it has been well worth it.

5 months ago

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Brandon May

I constantly feel like I have to look out for my self and ways Choice is trying to swindle me out of money or not cover something. It feels more like a scam than something that is beneficial.

1 week ago

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Sandy

They are easy to contact , When i ever i have had problem they have responded with a very good repair company .

1 week ago

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Sylvia Blancher

I very much like the technician from Sears B. He was punctual knowledgeable and polite. I would highly recommend Sears’ technicians to anyone.

1 week ago

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Scott

Choice Home Warranty continues to assign service technicians to come and make repairs and they do not arrive. Choice is only as good as the service providers and contractors that they use and some have not been good choices.

1 week ago

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Donna

I called about A/C problems 3/1/2024. Today is 4/10 and this issue has still not been resolved. I have not heard from Choice. Every bit of commutation has been initiated be myself. They tell it’s under review and I will be notified within. 4 or 24 or 48 hours . This has not happened. Today they say they are going to resubmit my claim which means restarting this entire claim. It’s has been 7 Weeks. I would never recommend this service to anyone!

2 weeks ago

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Brenda

I have very few problems with my home but yet when i have a simple problem that needs repaired like the end of my water hose or my landscaping lights Choice Home Warranty has failed me. CHOICE HOME WARRANY wont gi e me a hand where i really need it

2 weeks ago

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Vern

We love knowing we have peace of mind should anything occur to our appliances, toilets or other items that are covered under our warranty.

2 weeks ago

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Tarun Sundriyal

I had great experience with choice home warranty for my home at Westerville Ohio. They are helpful to chase down vendors and get needed task done.

2 weeks ago

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Michael

The company selected by choice home warranty was the best. The workers were very knowledgeable and professional and fixed the problem very quickly.

2 weeks ago

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Frank Lee

The repair persons that are sent have always been professional and courteous. They reply quickly to claims, and set appointments ASAP.

2 weeks ago Edited April 11, 2024

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Amanda Grihm

Easy access to website, easy to submit request, great service providers/vendors, fair price. Very courteous and professionals performing work.

2 weeks ago

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George Philipp III

It was very easy to set up the service for my pool's pressure pump. Service company arranged repair and completed the job in a timely manner.

3 weeks ago

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Sylvia Ardis

I disliked that Choice Warranty was unable to secure a contractor to handle my claim after 2 weeks. I was able to find a contractor on my own and pay them upfront. Although I will be reimbursed, I feel it is a shame to pay a monthly fee and not get the service you deserve.

3 weeks ago

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Ruben Valentin

Good communication, very professional installers, they replaced my water heater in less than a week after I open the claim

3 weeks ago

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Kerry

Very upset that you couldn’t fix my washer and only give me 1/2 what a new washer with same features has. Plus I have to pay for delivery and install and take away. So I am out over $400.00

3 weeks ago

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Eric

My last and first claim was denied an I was never notified from anyone at Choice and only found out from the repair tech. Choice know the claim was going to be denied before sending out a tech wasting both my time and his.

3 weeks ago

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Doug donley

choice does everything possible to get out of taking care of the actual problem. Instead of replacing something that clearly needs replaced, the just put a "band aid" on it. I have been a loyal customer for 10+ years (i don't know why) and they continue to do business the same way. The contractors they send out say the same thing. They look for every reason not to do the right thing.

3 weeks ago

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April

I needed them to repair our ice maker and the second call was for the air conditioner. They sent respectful helpful vendors on both occasions.

3 weeks ago

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Michael

I have had home warranty companies for 45 years and without question I would rate them at the bottom. Terrible service never able to find a technician, approve next to. Nothing without a fight.. and I could go on flame on. Only gave them one star because you didn’t offer no star alternative. I believe their advertising and sales pitches are clear unadulterated false advertising ..

3 weeks ago

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Cathy Smith

I liked the prompt service. It took a week for the part to come in. Thankfully the refrigerator was holding the temp, just icing up.

3 weeks ago

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Charlean

I didn't like nothing and they canceled my policy because I question them about a person that half did the job said it was one thing then it was still happening and I called them for over a week then they going tell me I have to do another claim that is crazy because if u did the job right I shouldn't have to do all that I found me another warranty company because choice home warranty is not where it at

3 weeks ago

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Robert

After filing claim it took 17 days to have technician come to home . He came on sat from 3 hours away . He fixed problem due to fact I had ordered and paid for the necessary part in advance or he would have to come back again after locating a part that is extremely hard to find . I made over 17 phones calls getting someone to come fix my problem . Totally unacceptable.

3 weeks ago

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May

I would like to address the discrepancy regarding the inclusion of pool equipment in my policy. Despite being promised that my pool and its equipment would be covered, I later discovered that they were not included. This confusion has been exacerbated by the fact that my policy explicitly states coverage for the pool and pool heater. This inconsistency in the process has led to frustration and could potentially drive customers to seek arbitration.

3 weeks ago

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Diane Anderson

The only time I was unhappy was with the company that would not complete the service until they received funds from Choice first.

3 weeks ago

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Felix Mintskovsky

I am completely satisfied with the service from Choice Home warranty. Always recommend you to all my friends and family.

3 weeks ago

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Paul Tatarski

Well, the claim I put in last week was handled great, put another one in for a water leak and an email confirmation was sent for today and no one has shown up.

3 weeks ago

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Toreka Lewis

I don’t like the fact that when they have to replace an appliance, it takes up to 30 days to receive the E-gift card. An e-gift card shouldn’t take that long to receive. It’s called an electronic gift for a reason. It puts people in a horrible position especially with a family.

3 weeks ago

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Dennis King

It took a little longer than I would have liked to get a response from a local vendor contacted by Choice, but in the end, they did a good job getting our issue solved.

3 weeks ago

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Jeanne

Last experience was a disaster. 2 weeks to find a plumber. Was given name of company and phone number. Number was for a private residence. Person at that number said he had not worked for the company for several years. We made appointment any way, he never shored. I had to hire my own plumber. Sent info about incident to CHOICE. They never responded. Would have had more success contacting ANGI.

3 weeks ago

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Carl

They are very punctual. They email information I need sometimes information I don't want, but you gave me all the information I need. I used it 3 times. It's been good.

1 month ago

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Abdul

I love the fact that I can start a claim online, the only drawback I feel is sometimes it takes time to get someone assigned to your service requested. Other than that I'm glad I have something to rely on.

1 month ago

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Ivan Torralva

Filing a claim is fast and easy. Haven't had an issue with CHW. The companies they use have been super fast at addressing my issues. Highly recommend.

1 month ago

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Curtis England Memphis, TN

I much prefer filing claims on the website. The few times I had to call their customer service people had no sense of urgency to get the problem resolved. Once they assign a company/tech to your repair, they are very slow to respond, and communication is poor. Every time I have filed a claim it has taken a week or more and on more than one occasion the tech just showed up out of the blue. Luckily, I just happened to be home sick that day from work.

1 month ago

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Kris Wyatt Lewisville, TX

It’s been 3.5 weeks with no AC. I’ve done everything I’m supposed to do and your rules just keep me without AC. The unit took a long time to come in. Once it was in it was damaged. I was told to wait 24-48 hours and someone would call me. No one called. You should have just had the damn thing overnighted to me but nope here I sit in Texas with no AC. You’re definitely not customer first at all. I complained to the rep and they said they are the highest there. They can’t do anything. I went online and filled out contact info and still no call. I’ve paid until 2026 and I’m sorry I did.

1 month ago

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Scott Staten Island, NY

You guys are terrible as a company. I am starting to believe others, friends, neighbors, and loved ones that Choice Home Warranty is a scam, a horrible company. to be a customer with and that you scam and lie to get out of covering what is stated in your policy. Well I have to believe them. I had your company send someone to my home when I made complaints about the furnace/ac unit not working properly and the heat not heating the upstairs properly. Your company sent someone in an unmarked vehicle that only had a screwdriver with him. He looked at the unit and found minor things that a 2nd grader would find. When I call is company back to find out the findings they answered as a house cleaning company. A HOUSE CLEANING COMPANY! Yes you read that right that it was A HOUSE CLEANING COMPANY! I had 3 different HVAC companies and each one said that there was an issue with my system and with my duct work. I had to hire a company to repair, replace and install new duct work, vents and returns. This is coming out of my pockets, I am going to contact my lawyers and take legal actions against your company. I will show them my policy, what is supposed to be covered under the policy that I am paying for each year. You pulled a scam and now you are costing me more money. I am disabled and may even contact the American Disability Act to tell them what you are pulling on disabled people and most like senior citizens. would don't know better and trusted your company.

1 month ago

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katherine duke Arlington, TX

Ease of opening claim. Dislike too long of window from vendor that responds to claim. For instance, 7am to 6pm. That is all day!!! For a working person that is very inconvient.

1 month ago

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Coach K

Lack of communication between vendor and Home Choice appointment times. Twice we had scheduled times and twice the vendor never showed as the had different dates and times that were different than emailed to us from Home Choice.

1 month ago Edited March 27, 2024

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Deborah Newark, OH

Appointment for repair was timely, repair person was pleasant, efficient and cleaned up after himself. He explained what was the,problem and how he would repair it.

1 month ago

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William

I really liked the serviceman who came out on the scheduled date. However we are looking at 4 weeks before the dryer part will come in. Up to this time we were really unhappy with CW—didn’t show up for appointments. Things seem to be better.

1 month ago

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Peggy Noblesville, IN

I liked the fact that they honored their contract by finding a company to perform the repair work and kept me informed of the progress during each phase of the repair.

1 month ago

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Barbara H.

I have had Choice W Yes arranty for several years now. I’ve had to call them several times for my appliances not working properly. I have always been satisfied with the technicians that they send.

1 month ago

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vincent stanley Columbia, MO

Had a serious water leak under my sink and was replaced on less than three day. Did a great job. The garbage disposal was tightened up and the leak was stopped.

1 month ago