Choice Home Warranty
check_circle VerifiedChoice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.
The Good
- Choice Home Warranty Cost
- First Month Free
- Customer Service Open 24/7
- No Home Inspection Required
- Knowledgeable, Dedicated Team
- Real Estate Agent Packages
- Transferable Service Contract
- Helpful Website
- Extensive Coverage
Choice Home Warranty Cost
Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.
Choice Home Warranty's average service fee is competitively priced at $60.
First Month Free
Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote.
Customer Service Open 24/7
Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately.
No Home Inspection Required
Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.
Knowledgeable, Dedicated Team
With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.
In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.
Real Estate Agent Packages
Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.
Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.
Transferable Service Contract
With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.
Any warranty contract can be renewed each year and is 100 percent transferable.
Helpful Website
Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.
The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them.
Extensive Coverage
Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioner and a refrigerator.
The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:
Basic Plan: $495 per Year or $43.75 per Month |
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Total Plan: $600 per Year or $52.50 per Month |
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Optional Coverage: Cost per Year |
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The Bad
- Claim Denial Cases
Claim Denial Cases
Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.
However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future.
The Bottom Line
Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.
Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.
It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.
With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.
Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous.
Call our recommended rep over at Choice Home Warranty below.
1-(855) 416-4247
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User Reviews
Star Rating
8,365 Reviews
Review Breakdown
Sentiment Criteria
Debbie
Took two days to get someone here and now a part has to be ordered,shipped to me and then service scheduled. Taking way too long.
Reply from Choice Home Warranty
Jun 30, 2020
We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.
Cherie Z.
Prompt service with good technicians. We're pleased.
Linda Romano
Danny M from MJS is the absolute most knowledgeable and efficient plumber I have ever dealt with. He comes in and just gets down to business, cleans up and job is done right.
mark johnson
Customer Service Agent was very polite and engaged in good conversation.
William A Stull
I am a RE Broker. I recommended your company to several clients. ALL have had a bad experience with you. I have made 3 claims and was screwed by you on all three. I am sending letters of apology to my clients. My daughter had a refrigerator problem. You sent the same tech 3 times, she lost all food 3 times. You never repaired her refrigerator and she bought a new refrigerator, not replaced as you say you will All techs say you are lousy as well, you even screw them!
Reply from Choice Home Warranty
Jun 30, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
rocky alba
Choice has been very caring I'm retired and disabled very helpful operators very knowledgeable and they always email me when the company is coming to my residence to fix the appliance . Now my sister and other relatives and friends Choice warranty service.
Sabrina Campbell
It’s been two years now and Choice Home Warranty has not let me down. Quick responses to my calls and service requests. And my service payment is very reasonable. I highly recommend CHW👍🏼
Bhaskar Chittoori
The ease of submitting claims and getting work done. Very reliable company.
John D
enjoyed the prompt response and courtesy of contact personnel
FRED l PELTZ
With this last problem, I had to call 3 days in a row to find out that the service company did not want to file their report with Choice. The Choice people all followed through, trying to get the company to file the report. They finally gave up and sent me another repair company at no charge.
Phillip Joseph White
The Technician was early and completed the job professionally and timely. No problems to report.
Sarah Cobb
I like that Choice Home Warranty uses local appliance repair persons to fulfill their contract jobs. I've had a couple of appliances stop working properly. The technicians either fix the problem or recommend replacement.
MOHAMMAD
I had a swimming pool pump problems, I called CHW on Sunday afternoon, their response was so quick and professionally repaired within 48 hours without any additional charges. I recommend CHW very highly
jessie hopkins
I been had them for a year and a half file 2 claims with them their service suck it took a month to some to come out check and they still didn't fix it and I had a claim for a electric problem since may 8 and no one has came to check the problem as of june 25 there service stinks .
Reply from Choice Home Warranty
Jun 29, 2020
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
FLMALE
I would have given them a 5 star rating except the initial customer service was rough going. I was dropped a few times and until supervisors and management got involved I wasn't feeling the love. However, once management was involved they were excellent simply put. There was a problem on the communications part in the beginning which was straightened out after two days. Choice honored the agreement and things were resolved. Choice might want to look at their internet communications aspect to improve the customer experience.
Becky Remmick
The price was good and Elliot on the phone was courteous. I like the plan for all of my appliances and other things added.
Alexander Cruz
The rep was great. We got disconnected and he called me back. He was great.
Barbie Wright
So far they have been very easy to work with. I go online anytime, day or night, to open a claim, and they respond very quickly. Most recently, I put in a claim for my AC not working around 1:00 in the morning. By 2:00pm that same day, the repairman was at my house, working on my unit! And fixed it, thank goodness!! :-) Kudos to both CHW and Imperial Heating!!
Pat
Good informative answered all my questions
Leonard D McKinnon
First time customer...great customer service
boost mobile
Consumer cheating: site says replace unit if can not repair. My HVAC is not working , and they said they can not replace it because there's maximum limitation $1500. I am wondering if HVAC unit can be replaced with $1500?
Reply from Choice Home Warranty
Jun 29, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.
gene and linda bridges
They are an awful company. First time I called needing a plumber they could not find one for us. We had to hire our own and we pd. full price. Second time needed a plumber again. They sent someone who lives 2 and a half hours from us. He could not come for a week , and we had no hot water. I talked to him personally and he had nothing good to say about the company. He told me they can not get good service people to work for them and that they hire and send workers who know nothing about the job they have been hired for. Crazy!
Reply from Choice Home Warranty
Jun 29, 2020
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Michael Blankenship
Denied warranty service due to filing a claim “too close to effective date of policy”. I can’t control when something breaks and the claim was properly filed and should have been honored.
Reply from Choice Home Warranty
Jun 29, 2020
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Othella Fuller
they responded to my call in a timely manor.
Sam
Didn’t honor the services I was told we’d receive
Reply from Choice Home Warranty
Jun 29, 2020
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.
Nancy Unis
The initial service call was OK. You rejecting the additional work was not. It seems that you don't cover more than you do. When my year for coverage is up, I will probably be cancelling.
Reply from Choice Home Warranty
Jun 29, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.
Harold Bloss
I'm new at this insurance plan. Time will tell, of my satisfaction. I am hopeful that it will be as good as it says it is. I am also hopeful that I won't need it that often.
Robert Maxwell
This was my 1st time using them. The tech that came out was very polite and courteous. Then to find out that the motherboard was bad, and I got the notification that $359 will be sent to me for a new washer was great! I just purchased a replacement for $540, and that check covered the majority! Thanks....
Courtney Munro
They got the claim worked as fast as they could. They got the technician out as fast as they could.
WILLIAM KENNEDY
My rep James was very professional, knowledgeable and friendly...he only fixed what needed to be fixed and replaced it promptly...he was at my residence early (about an hour) which was good in my book...the whole experience from contacting CHW about situation with initial call went very smooth...James was at my residence the next day...all I had to do was present my co-pay ($65.00) upon arrival...also the monthly payments to sustain account is not bad (under $50.00)...after reading this review pick up whatever phn you use and make the call to Choice Home Warranty...you won't regret your decision by taking my advice...more power to ya...make the call...later dayz and better wayz!!!
Theo
Quick response and very helpful vendor. Glad I have this plan. Tjeo
Bill Lee
I am not happy. I switched from American Home because of lower cost and the fact that your phone marketer said the coverages were the same. I had a problem with my oven door that couldn't be fixed and is now inoperable - $75 hinge issue and oven not usable. Just had a call on fix on my garage door that was inoperable - $200 cost of a spring. This is not the same coverage as American Home. I am afraid to call on a water leak on my washer, is there some issue involved that in not covered? I have just about had it. Bill Lee, Wichita.
Reply from Choice Home Warranty
Jun 26, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Wei Sun
Gets someone sent here. Communicates well. Hard to get coverage for expansive repairs.
Reply from Choice Home Warranty
Jun 26, 2020
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Donyella Mcvay
The customer service representative was very nice. He gave me several different options to get the lowest price for my plan.
Phil Hilliard
At first the rep denied my claim, saying the only thing they insured on a toilet was if it wouldn't flush or if it was leaking. When I protested and asked to speak to his supervisor he paused me and then came back and told me the supervisor had waived that rule and that CHW would fix my toilet. Everything from that point went very well.
Reply from Choice Home Warranty
Jun 26, 2020
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Barbara Jackson
The technician, Jeremy was very prompt and I was satisfied with the job.
Phillip Scott
Had a dryer problem ,had a tech from Sears assigned he came within 3 business days ,ordered parts and installed 4 days later. The tech was nice ,professional,and helpful with other ways to make dryer more efficient.
Susan Mann
It is very helpful to be able to call a number and order service on your appliances. Sometimes it takes longer than you wish but overall it worked out well. The $45 fee for service is a deal. Sometimes can require back up phone calls etc. but Beats calling around to find service people and waiting for answers from several people at once.
jltski
I am disgusted with this experience! 4 days to approve a hot water heater claim, after numerous requests because of medical issues in the house is so wrong on every level. Many phone calls and emails were answered with the same computer generated reply or an answer or promise that later was determined to be false.
Reply from Choice Home Warranty
Jun 26, 2020
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
George Tidwell
I am new to the company so I don't have a lot of experience with your operations. However, I have dealt with Tosha … a case manager who is simply outstanding.
Samir
They’re a very great company that always keeps their words. I greatly appreciate it.
DougScott
Very clear on details and options. Offered great financial opportunities.
Julie Colangelo
Customer Service from Owen! He gave me options and explained all thoroughly.
Anthony Brunson
My shower was leaking and I was so upset. I called Choice Home Warranty and they helped me with my claim and within 1 day a technician came and did an awesome job. I recommend Choice Home Warranty for all your appliances, plumbing and other services need.
layne cleveland
As soon as I filled out the question are on the internet someone called me immediately he was extremely nice his name was Michael L answered all of my questions also told me some things I didn't know gave me a great discount in a great price thank you
Jennifer L
Worst customers services I've ever experienced. Almost a month with air conditioner problems. The first tech. didn't get the problem fixed properly and still no answers on when our air conditioner will be installed because they "ordered the wrong" unit. All of this while they choose to blame the pandemic for lack of air conditioners and refused to let us speak with a manager or supervisor. DO NOT BUY THIS HOME WARRANTY unless you want the run around when something goes wrong...
Reply from Choice Home Warranty
Jun 26, 2020
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Phil
Fast and easy quote. Doug W was VERY helpful. Would recommend to others without hesitation!!
Sam Cremisio
Your company now states they don’t cover above ground pools/equipment. I was told otherwise when I purchased the warranty.
Reply from Choice Home Warranty
Jun 26, 2020
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.
Theenadayalan Ganesan
The issue solved on promise time. Thanks
kevin banh
Communication is so unique and very proferssional on the job.