Choice Home Warranty

I would recommend them. They have given us no reason to distrust them, they are a good company. They are easy to deal with because they are professional. The local repair person they sent was very professional and did a good job.

Very satisfied with every call I've made to choice. They have somebody out here to check in as soon as possible. Everybody is very knowledgeable.

I was very pleased with the services. They were reliable and they came the next day.

Better coverage for less dollars. I think it is a good value. There have been no delays in service, they are very prompt because I get the service calls the same day. The technicians are very satisfactory. I am very pleased.

They get thing done right away, I needed my heater taken care of and I put it online Friday night and by Saturday, I had a guy here. There is only one negative and it is that they take too long to pay.

Recently my central heat went out and it was pretty cold so I was very glad that the serviceman came that same day. With my other insurance, it too much longer for the serviceman to come.

Very convenient, couldn't look for a better deal. I use it for both my air conditioning an heating. The respond promptly.

Everybody they have sent are professional and knew what they sere talking about and the problems were resolved. I've had 3 claims and each claim was dealt with in a timely manner and with courtesy.

Slow, unresponsive service and poor communication. I thought they were going to be good but I've got a washer claim in that nobody has gotten back with me about.

Reply from Choice Home Warranty

Dec 09, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to [email protected] as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

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When I called them up, they called me back two hours later and said somebody would be there that day. They always get someone out right away and they follow up. They listen to you.

I've used it a couple of times and everybody was very helpful when I needed them. They sent a repairman within twenty four hours and took care of the problem. It's as good as you can get.

Choice Home Warranty has been a very big disappointment. I am not very happy with them. I called about my water heater and the girl said it was covered and but they told the fellow that submitted the claim that it wasn't. The water heater was one of the big reasons why I even got the warranty. They don't give you what they say they are going to give you and so I am very disappointed.

Reply from Choice Home Warranty

Dec 09, 2019

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/

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I had some problems with my washing machine and they sent a contractor up right away and he took care of it. It was handled efficiently and it was great.

The company doe an excellent job. They send somebody out promptly.

So far after 6 years and a minimum of soft repairs, nothing major the represenatatives you have sent have been superb, knowledgeable and friendly. I'm in the process of a Air conditioning problem that I hope will be resolved and covered. A neighbor of mine had CHW and they told me that you cover the small stuff but renaig on major problems??? I sincerely hope this is not true after so many years as a repeating customer.

ITS better to just buy a new appliance with my credit card than to pay you 50 plus dollars a month. i still can not believe you offered me 299 for a oven . i will keep my money that I send you and put it aside for a new appliance when the time comes, i am glad that I have not been paying you for 9 years only to be offered 299. i am not happy . i just discovered that its not worth it. why did I PAY somebody 60 dollars. what did he do, what did he check,

Reply from Choice Home Warranty

Dec 06, 2019

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

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With most of my claims, I have be given a wait time of 3 to 5 days before their contracted provider can come to my home. When it's an issue of heating or plumbing, that's a long wait! It's faster and easier to call someone locally who can come within 24 hours. Two of my claims have been denied. The reasons given correspond with the contract details; however, they don't seem to correspond with anything the contracted providers said. I was talked into signing up for 3 years in advance with a discount. BIG MISTAKE! I would not recommend this company nor will I renew.

Reply from Choice Home Warranty

Dec 06, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.

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I have had a service technician on the vendor list from Choice Home Warranty come to my property 5 times. Every time they have put a band-aid on the situation and called it good. I've now been forced to get an outside vendor to execute the repair, however, the process to file a claim is extremely cumbersome. Choice will not accept an invoice nor will they call the company that executed the repair. They require the technician to call them, which they refuse because they feel that Choice home warranty is too difficult to work with.

Reply from Choice Home Warranty

Dec 06, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to [email protected] as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

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service was great. The customer rep. was ver good.

I have an old furnace that is dying, they denied all claims stating that they do not cover defective equipment, the furnace is 20+ years old, they said it had a cracked heat exchanger which would be defective, I could take it to arbitration but had to get proof from a qualified person at my own expense and could take up to 30 days. This is Dec in KY way to cold to wait that long and my wife is handicapped which they knew as well. When I asked Jonathan R about a buy out, that was denied by him as well. Steer clear of these people, if they do not get you for defective parts they will get you on maintenance. Go to Facebook and look up the blog on this company. I have since then cancelled my contract and will be going with a far more reputable company. I will also be making a complaint on the BBB sight as well.

Reply from Choice Home Warranty

Dec 06, 2019

We regret to hear that you were not satisfied with our service, and we appreciate your feedback. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/

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This time I really had bad experience compared to normal. Technician was scheduled 4 days after the claim filing, which was very inconvenient to be left with broken oven during Thanksgiving. Then it took 3 days to inform me of the technician's recommendation to replace the oven. Then comes the worst part of offering me $500 cash (after negotiation) for an oven that costs above $1700 to replace. You claimed that what you are offering is based on the national average cost for you, yet you refused to provide the replacement unit instead of cash. This really violates your promise of replacing the item if it is more cost effective than repairing it. I have been with you for almost 3 years and have 13 policies. I have been mostly satisfied with your service, however, I am very disappointed this time and would probably rethink about renewal of the 13 policies.

Reply from Choice Home Warranty

Dec 05, 2019

Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly

Took too long to find a repair person and then they couldn’t make an appointment for over a week away. Took to long to get an appointment. Now a part had to be ordered and it will be another 10 days! I will have been without a dishwasher for a month!

Reply from Choice Home Warranty

Dec 05, 2019

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

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the one star is as much on me as it is how i feel about choice home warranty. had i not assumed the coverage was the same as my previous warranty company i would not have made the purchase. obvious question, why did i change. i was concerned the quality of the repair people was declining. choice has done a great job of defining normal wear and tear to not include much of anything. i salute you for that. i canceled my contract, determining that i was not a good fit for choice.

Reply from Choice Home Warranty

Dec 05, 2019

We regret to hear that you did not feel secure with our company. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/. We regret losing you as a customer.

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I like the options and the sales. Aaron was able to understand what I was buying and I am hopeful that when filing a claim will be just as easy.

I had Choice Home warranty for years . They were always there to help me in a timely manner . Due to unforeseen circumstances I was without it for a short while an I realized due to repairs I had to pay full price for I could not afford to be without them so I am back with choice home warranty and feel very secure. Me

I would not recommend Choice Home Warranty. First, the coverage they tell you over the phone does not match the coverage provided. Second, they tell you can cancel for a full refund in the first 30 days, however they do not mention that there is a $50 "administration" fee charged if you cancel within that time. I had a built in microwave oven/oven combination unit go bad. It cost me $3,600 for replacement - CHW offered me $500. It was a battle to get them to cover $1,500. Air conditioning quit working, they would not cover. Water Softener, would not cover. Water Heater - would not cover. They tell you they cover, but the list of exclusions are way longer than the list that is covered and covers so very little, it is not worth it. Also, interesting note, they send you surveys and ask for feedback on a scale of 0 (not recommend) to 10 (recommend). If you click on a low score, the survey will not register. If you click on a 10, it registers. Avoid this company at all cost.

Reply from Choice Home Warranty

Dec 04, 2019

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW

Roy was a NON pressure sales rep who was very well informed.

Everything went well. Paul came on time and finished the repairs in good time. Glad to have the warranty.

I enjoyed my chat with choice home warranty. They were very helpful and gave me all my options and discounts.

I've had several home issues since I became a CHW client in 2016 and they responded in a timely fashion every time ! I never once got the negative response I received from AHS each and every time I called.

After shopping for several months for a home warranty company and researching numerous Home Warranty company’s. Also, after speaking with a very pleasant and informative representative named Lisa from Choice Home Warranty. I decided to purchase the Choice Warranty total plan for my home warranty one year.

Nathan explained everything question I asked. He got me the best bang for my buck. I feel much more comfortable knowing that my seasonal home is thourghly protected

Have been with them for over 3 years and have always received good service.

On Friday, I called CHW, spoke to a young man by the name of Jay. I explained we were having a problem not only with our shower but also refrigerator. This young man was polite and helpful. I think he's definitely an asset to CHW. He had a plumber here on Monday and appliance person on Tuesday. Yes, we are definitely satisfied with the service we received. Needless to say we will continue to be CHW customers

I would like to rate CHW higher but my experience so far is frustrating. The technician removed the control panel for my oven and gave me no idea when it will be repaired. This really impacts our holiday plans. I am not a happy customer.

Reply from Choice Home Warranty

Dec 04, 2019

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

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The customer service representative was very helpful and explained all available options.

I called them for leaking water line for a fridge. And they came promptly did repair and was good for service....i will def Recommend them for issues like this..in future

Reply from Choice Home Warranty

Oct 23, 2019

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, Choice Home Warranty

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Because when I call for repair.they send someone right the way

Prompt professional service. Sometimes the same day.

They always find ways not to cover items, especially AC units.

Reply from Choice Home Warranty

Dec 03, 2019

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

I guess Electricians are hard to come by as CHW was having a hard time finding me one.

Reply from Choice Home Warranty

Dec 03, 2019

Milyan, Thank you for your feedback. Our records show that a technician was appointed to your claim and an appointment was set for you.

quick response to claims and service repairs.

Responds on time, saves us money, the service person who have come so far has always been very reliable and able to troubleshoot.

Their coverage leaves a lot to be desired by the home owner as well as a lot to be shelled out from my own pocket despite having this warranty.

Reply from Choice Home Warranty

Dec 03, 2019

Hi Tate, We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.

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the service I needed was done in timely manner.

Technician shows up within 48 hours and good customer service

Some minor things (i.e., bathroom sink faucet) are not covered under the warranty. After 10 years of use, there will be some 'wear & tear'. Also, terrible experience with one of the vendors (All Star Plumbing) regarding a leaky hose on my washing machine (again, after 10 years of use). The technician lied to me about coming back to make the repair that he wrote down as recommended. Not only did he not return, he told the Choice rep that he did his diagnostics and found nothing wrong. .

Reply from Choice Home Warranty

Dec 03, 2019

Thank you for your feedback Angela. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/. We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

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Whenever I needed something in my home repaired, Choice always sent repair companies that did a great job and customer service was good

They are always to help us, and answer our questions.

Easy to talk to and explain what my issue is. Very personable.