Choice Home Warranty
check_circle VerifiedChoice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.
The Good
- Choice Home Warranty Cost
- First Month Free
- Customer Service Open 24/7
- No Home Inspection Required
- Knowledgeable, Dedicated Team
- Real Estate Agent Packages
- Transferable Service Contract
- Helpful Website
- Extensive Coverage
Choice Home Warranty Cost
Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.
Choice Home Warranty's average service fee is competitively priced at $60.
First Month Free
Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote.
Customer Service Open 24/7
Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately.
No Home Inspection Required
Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.
Knowledgeable, Dedicated Team
With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.
In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.
Real Estate Agent Packages
Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.
Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.
Transferable Service Contract
With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.
Any warranty contract can be renewed each year and is 100 percent transferable.
Helpful Website
Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.
The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them.
Extensive Coverage
Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioner and a refrigerator.
The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:
Basic Plan: $495 per Year or $43.75 per Month |
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Total Plan: $600 per Year or $52.50 per Month |
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Optional Coverage: Cost per Year |
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The Bad
- Claim Denial Cases
Claim Denial Cases
Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.
However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future.
The Bottom Line
Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.
Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.
It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.
With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.
Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous.
Call our recommended rep over at Choice Home Warranty below.
1-(855) 416-4247
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User Reviews
Star Rating
8,365 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Steve Esteban
Great service! Always there to answer my phone calls when I need service.
Verified Customer
Kim
Coverage is misleading. I had to replace my washer and dryer after one year. CHW would only allow $400 for a new dryer and $450 for a washer. They said that's what they could buy them for, but in shopping around I didn't find anything near those prices. My units were stackable and gas. My air compressor went out on my HVAC unit. They would not pay for the replacement part, only the haul off and replacement Freon. Not great experiences with this company.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.
Verified Customer
Julie Dennis-North
Takes care of the issues quickly. I have used my warranty 2 times and have been very pleased.
Verified Customer
Nicole Badeaux
Horrible customer service experience and it takes way to long for a technician to come!!!
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Verified Customer
Tanya
Some of the associated companies were not top of the line
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.
Verified Customer
C. Foster
The have very poor customer service. Technicians cannot speak with a human concerning a claim, and policy holders cannot either. My te hnician and I are STILL waiting on a replacement part that is covered under the warranty. It has been 1 month and neither of us have heard ANYTHING. I switched to Choice from First American Home warranty because if this company's past ratings. My experience as been horrific and I will be switching back at the end of this contract. I paid for the full year upfront. I will NEVER do that again...and thankfully I did not get reeled in to their 2,3 and 5 year coverage at a discounted rate. I highly advise
Reply from Choice Home Warranty
Jul 02, 2020
Due to COVID19, many distributors are experiencing longer-than-usual delays regarding shipping and delivery. CHW is diligently following up with the technician to expedite your claim along as quickly as possible.
Verified Customer
Ray Anderson
I'm a senior citizen and my AC unit has been broken for a month the part hasn't came in yet I had to go buy a window unit. That's not right for someone to be with out air that long.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Verified Customer
Eva Flynn
The job I request always had a good outcome
Verified Customer
Sandra C
My heater had gone out and was repaired in record time.
Verified Customer
V H W
Problems with Vendors you send to customers
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Verified Customer
Lyric D Cosby
My last experieince the vendor NEVER called or came and appointment was set. Additonally, this was the second call on the same issue and the vendor onlu guarantees 30 days from date of service.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Verified Customer
Joseph Sandusky
Extremely SLOW to respond! Once responded the claim was denied due to water leakage?
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Verified Customer
Rick
They responded quickly to my problems never had to call a second time
Verified Customer
Lynda Rawnsley
I had an issue with a Plummer and they gave me another with no extra charge.
Verified Customer
William Rogers
Quick, friendly, informative & fixed the problem
Verified Customer
Dolly Petersen
still waiting on a repair that was filed last month
Reply from Choice Home Warranty
Jul 02, 2020
Please contact us directly at 1.888.531.5403 for further assistance.
Verified Customer
Pat fierro
Good service but some delays in finding techs to do job
Verified Customer
ELAINE
Very poor customer service - I had issues with my refrigerator . I called choice home to schedule an appointment but they kept giving me the run around and for about two weeks I couldn't get anyone to come see my refrigerator because they kept putting in the wrong phone # to the service tech and they could never get through to us . We called customer service several times but could never understand them they all sound foreign and didn't understand them. I finally got to talk to a supervisor in Florida to make sure they had our phone # right and tech person can come out to see our refrigerator. Long store short they couldn't find one of the parts so now they said they would have to pay us out on our refrigerator _Ÿ__â€ç♀ï¸è. Now we wait for our prorated refund . ....
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Verified Customer
Bob Dickson
Because it took more than a couple of days to get here
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.
Verified Customer
Brian Smith
It is very convenient to be able to contact CHW for all issues instead of having to find a resolution on your own. Normally the service call is actioned very quickly. My only concern is that many of the companies that come out for service calls are very difficult to research. It's very difficult to find any information on them, and they arrive in unmarked vehicles and no type of uniform, so I'm left wondering, " Is this company qualified to perform the work?"
Verified Customer
lynn purvis
quick response to my claim, reasonable prices
Verified Customer
Kathi
Quick, professional and painless. Took great care.
Verified Customer
Ron and Nicole Davis
They will not answer calls or call back when messages are left. The warranty I bought states air conditioning upgrade...I had to file a claim and they are trying to do the cheapest and not even replace with similar quality items.
Reply from Choice Home Warranty
Jul 02, 2020
Thank you for your feedback. Please contact us directly at 1.888.531.5403.
Verified Customer
Yvette Rhebok
Resolved problem to our satisfaction. We've had our home warranty for year and generally never had to use it, but this was the year for breakdowns. A/C luckily was just a fuse and dryer was unreliable, but given credit to replace, so overall very satisfied.
Verified Customer
Patti Linden
when we called the response time was quick and the staff was very knowledgeable and friendly
Verified Customer
Daniel Atkinson
Took care of my problem, Really fast. The value of this is well worth it for people just buying at homes really fast. The value of this is well worth it for people just buying at home
Verified Customer
Suzanne Scantlan
I had a leaky pipe. I called Choice Home Warranty and sent a plumber out the same day. The plumber fixed the pipe. Who could ask for better service!
Verified Customer
Deb
Didn't cover what I was told they would. They said they would cover boiler replacement but failed to explain conditions. When I needed it replaced I was told ‘oh no' we don't do that.
Verified Customer
Lauren M Blackstock
I rate them -Zero -0 Why? They deny your claim for false reasons and lie and cheat and take advantage of old people like me 72 yr old disabled female.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Verified Customer
Cynthia Bloxham
Economical while also providing good service
Verified Customer
Phillip Dukes
Good response to claims has been good. There were some service people that were not worthy to be on claims response team.
Verified Customer
Wayne Johnson
Did not cover the issues I had with my appliances
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage
Verified Customer
Wally
Very responsive, Easy to deal with. Repairs have been completed in a timely manner
Verified Customer
Lynette Beasley
We are still having th problem but very seldom
Verified Customer
Lola Reightle
Flexible if repair person is not efficient
Verified Customer
Paul Limauro
I've only used Choice twice. The first time I was very disapointed because the technician they sent out miss diagnosed the problem which was not covered because of a very little rust. I contacted my own heating and cooling company and they made a correct diagnosis and fixed the problem, which of course I had to pay if full.
Verified Customer
S Pearson
Awesome Company!!! I would recommend this company for your home warranty. They are excellent in getting your needs taken care of.
Verified Customer
Anonymous
Took care of my problem, everything now working perfectly.
Verified Customer
Sherrie Deuell
Excellent service and repairs. Called when they were on their
Verified Customer
Rob
I’m in real estate and I recommend them on home sales and I have also purchased them in my own home. They are very prompt. MY HVAC system would not cool and they were out almost immediately and repaired it. I have never had any issues and my clients love them also.
Verified Customer
Jacob
I’ve been happy thus far. I’ll definitely purchase next year. I feel like they have the best package option we were looking for as new homeowners. They are very quick to get claims I had and got someone out very quick. My dishwasher wasn’t working and they sent someone on the following Monday and fixed it that day. I did not like the company they sent out for my AC issues but live and learn.
Verified Customer
Burnett
So far they repaired my plumbing in a very professional way. I would recommend it.
Verified Customer
Betsy & Jason
I’m a real estate agent, I only refer Choice Home Warranty, I’ve probably set up about 20 different policies. It is easy to request someone to come out and help when something is wrong. I had a terrible experience but that was not Choice’s fault. It was the contractor but they should put in a system so they know not to refer a vendor to your house again. Other than that everything has been fantastic. The call center is frank so I know I can count on them to explain the policy.
Verified Customer
Bobbie
My monthly premium is one I ca afford and what they offer is good. They quickly respond to my needs in a timely manner.
Verified Customer
Karen
Just about all the technicians I have dealt with have been efficient and competent and timely. That has been important for me and the cost is reasonable in terms of technicians fees. There was an incident and I did not appreciate the way they handled it but I am appreciative of the people they have sent the many times I have used the warranty.
Verified Customer
Karen
I appreciate that they have saved us some money and overall the service has been alright. One of the contractors messed up things for them because I had to pay the copay again for a second opinion when I had a problem. Except for the one contractor, they’ve been pretty good.
Verified Customer
Ruth
The technician they sent out to do my repairs on my dryer is very professional. He analyzed the problem first and had the part in his truck and was able to make the repair. When I call choice it is not automatic, I was able to talk to a representative, so I was pleased.
Verified Customer
Anonymous
They provide excellent service and I get excellent results. I needed to use it when something broke down and the response was immediate.
Verified Customer
Brenda
They respond quickly. I have used my warranty a lot and usually they have tech come out and have a look at the appliance and repair it and if not repaired, replaced. It makes sense for me.
Verified Customer
Ken
I needed to have a hard water replaced and filled out the form requesting my regular plumber but they assigned me another one so I wrote back and they gave me another one and then I had to write back again and finally they assigned the plumber I requested. So they are responsive but not to my specific needs.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.