Name: Choice Home Warranty
Rating: 3.8

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Ralph Langstadt Peoria, AZ

Their customer support is usually pretty good, but the issue is that they said they cover the hot water heater. Well, my hot water heater went out, and the covered everything except the tank, and well, the tank is what went out. Besides that' they've replaced my A/C, and given me a small portion to cover buy a new refrigerator, considering mine was too old to repair.

6 years ago

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David Landis New Orleans, LA

American Home Service had gotten very pricey, so we decided to go with Choice Home Warranty. I've used the service to fix my sink, and they've come out very quickly to fix it. So far, everything has been great!

6 years ago

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Kimberly Knox Detroit, MI

I used my warranty for my stove, which was not repairable, and they gave me the value of the stove to replaced it. That went extremely well. Plus, their representatives have been very knowledgeable and helpful, and they explained my claims very promptly.

6 years ago

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Tammy Novak Lake St Louis, MO

My water heater wasn't working well, and the water heater company was going to replace it, however, they weren't going to pay for uninstalling it and replacing it. Choice Home Warranty pay for that. What I didn't like was that they don't cover electrical wiring. That was very disappointing for me because the whole point of the electrical system was the wiring. Besides that, I can say that their customer support is excellent.

6 years ago

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Ann Marie Onystok Glendale Heights, IL

It's been such a frustrating experience. Our dishwasher was broken for 3 months, and they had to send over a technician 8 different times, but couldn't fix it. Finally, the 2nd technician they sent refused to pay for the part that was broken, debating that they had invested too much in the dishwasher. We had to go around and around, negotiate, debate and argue with them to approve the part, which fixed the dishwasher immediately. Their customer service representatives can be very abrupt, and non-understanding at times. Also, they're not very technical, so you end up having to explain to them in laying in terms what needs to be fixed, in order to get it approved.

6 years ago

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T.N. Houston, TX

I think they've done their part pretty well. Their representatives are very good, and so is the price. It's been a positive experience so far.

6 years ago

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Linda O'Connell Indianapolis, IN

According to the internet, Choice Home Warranty was the number one extended warranty, so I went with them. I used them for the water heater, but they had a bunch of reasons why they couldn't cover that a 100%. They just cover a lot when they sell it to you, but when you call them, they end up saying that they don't cover that specific part. I'm not real happy about that.

6 years ago

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Ronald Miller Platte City, MO

My experience with them has been quite satisfactory actually, I've only used it one time, and their customer support was pretty good.

6 years ago

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Ray Mctiernan Roswell, GA

They're just a good company. Their representatives were pretty good, and had somebody come over and fix our oven.

6 years ago

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Arthur Martin Port St Lucie, FL

Some of their agents are good, some are not so good. Unfortunately, they didn't cover my water heater when it went out. They wouldn't help me repair my oven either. Instead, they offered me a $175 advance because they couldn't fix it.

6 years ago

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Georgetta Lynne Jacksonville, FL

Customer support has been very good and on time. They've also been very polite and excellent; I've had no problem with them, whatsoever. They do exactly what they say they're going to do. My garbage disposal wasn't working, and they had a man come over and fix it within an hour. He was just excellent! I've been trying to get my friends and everybody to use them. In fact, I have gotten several people to use them.

6 years ago

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Richard Naperville, IL

I've had to call them once, and I got a call back within 15 minutes, and the service provider was here within a couple of hours. They fixed it the same day. The self-processing as extremely efficient,

6 years ago

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Teresa Lopez Laredo, TX

They sent me a text after I called them, and unfortunately, they were not able to repair it. The cost to repair it would've been more than to buy a new one, so they just gave me the money to replace it. Their support representatives always get a hold of us to try to solve any problems we may have. I just think it's an excellent service.

6 years ago

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Eduardo Luevano El Paso, TX

Every time I call them they take care of the problem, so their customer service is good. I got the service that I needed, and it was fast.

6 years ago

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Anping Liu

Top one service provider and fast response in communication and assign contractors.

6 years ago Edited September 14, 2021

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Anthony Maola Monroeville, PA

I had a plumbing problem, and they told me they didn't cover the inserts of the faucets. I have a refrigerator problem, they said they didn't cover refrigerators. I had a hot water tank problem, they told me they didn't cover hot water tanks. It cost me an extra thousand dollars for that last one! On top of that, trying to get on the phone with one of their representatives was horrendous. It was just absolutely terrible.

6 years ago

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Anonymous New Rochelle, NY

I've have to use it twice, and they were very response. They sent appropriate people that could get the job done.

6 years ago

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Chuck Yuen Henderson, NV

The reason I went with Choice Home Warranty was because of their price. They are the lowest one I've ever used. I did have one particular incident, where my A/C stopped working in mid-July. The technician's diagnosis was that it was malfunctioning due to normal wear and tear, but Choice Home Warranty said that it was due to lack of maintenance. After many phone calls and hours on hold, our claim was denied, and considering it was over 100 degrees outside, we paid $3,000 out of our pocket to replace our A/C. The small claims are usually no problem, but overall, they're not there when I needed help. It's not right for someone to sit in an office hundreds of miles away, without looking at the unit, and say that it's not covered.

6 years ago

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Gregory Wilson Southaven, MS

Customer support was outstanding, I submitted claims online, and they would get back to me within the next day and assign a professional to fix my problem. Overall, I think they're doing a good job with their customer satisfaction and speed of service. I've never had to wait more than a day to have a professional assigned to my case. Besides, their customer reviews online are the best, and they also provide a competitive rate.

6 years ago

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Rickey Woody Bossier City, LA

I've actually replaced the microwave once, through Choice Home Warranty, and they give you a fair percentage. Plus, the customer service is good, I have no problem with them. I think they're very good and it's worth all the money that you spend.

6 years ago

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Gregory Whitfield High Point, NC

They sent somebody over to fix my leaky toiler, but instead of fixing it, the technician wanted to sell me a brand new toilet. He only took a look at it once, and told me I needed a new one. I just got somebody else to come over, and they fixed it. They just haven't been very good.

6 years ago

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Sheron Williams Toledo, OH

So far, their customer support has been pretty good, and I haven't really had any problems with anything. I would only say that they don't have a very large number of contractors to choose from, and I've had some trouble getting into their schedule. Besides that, the people that have come over have done a very good job. Their service is just fine.

6 years ago

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Loretta Starns Colorado Springs, CO

We're satisfied with the service. They've sent out an electrician when we had trouble with our electricity, and he took care of the problem. Plus, they've given me a good service for the last 2 years. I would highly recommend them.

6 years ago

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Gail Wells Big Spring, TX

I've had to use the service twice, and customer support was wonderful on both occasions. They were on top of things and got everything done quickly. We've just been very pleased with the service.

6 years ago

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Subramaniam Suthan The Colony, TX

Choice Home Warranty is full of surprises, I thought it would be a good company. My electric-fan went out, and I call them and they said it wasn't covered. Then my faucet went out, and I called them and they said it's not covered. Finally, our A/C unit went out, so I call them and they said it's not covered, so what's the point? Every time I call, there's always something wrong on my end. They say it's not covered due to many factors. I wouldn't recommend it to anybody. I already cancelled it.

6 years ago

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Elma Ruiz Port Isabel, TX

Customer support has been very responsive and quick to act. They got me connected with the repair shop that was here locally, so that's been great. The company that came over to fix my washer made a mistake, so they came back and fixed it within their own warranty, and the washer is working great now. The experience was just fine! Overall, it's good coverage, and the money is good value.

6 years ago

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Weldon Sawyer Millbrook, AL

We used the warranty one time, and their customer service handled everything. When it was over, they called me back to make sure that the work had been completed to my satisfaction. Right now, I'm satisfied with the service I've got so far.

6 years ago

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Anonymous Mt Dora, FL

Everybody at Choice Home Warranty seems knowledgeable, and they get the job done quickly. You just have to call the 800 number, give them the information and that's it. Somebody comes out, and they set up a time when they come out. I have no complains about it, it's been very good so far. I've even recommended it to other people.

6 years ago

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Lyle & Patricia Southworth Las Vegas, NV

It's been 6 months since I used it, but they sent somebody out within a short period of time to fix my refrigerator. He called, made an appointment, repaired it, and went away just like that! I just think they should stop sending me emails asking me if I'd like to buy Choice Home Warranty, since I bought one till 2020. I haven't used it very often but when I did it seems to be not too slow, it seem to be fast enough to get the job done.

6 years ago

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JS Memphis, TN

I chose to go with them after a friend told me about it. Customer support is good; they send people out to check on stuff and everything, but I don't think they live up to what they say. They say that if something goes wrong that they'll replace it but that hasn't happened. I needed to use my warranty for my stove top and they couldn't do it. It was an older stove top and they couldn't find the serial number or anything on it, so they said that they would have to replace it. But, they didn't replace it; they just sent me some money to try to cover it. A new stove top costs around $800, and all they sent me was about $230. That's not what they say in the warranty; they say we'll replace it if they can't find it or fix it; and that wasn't replacing to me.

6 years ago

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Lillie Pryer [email protected]

I had to use my warranty when my washing machine broke. It was recommended by my daughter, and the customer support staff were easy to contact, and the person that they chose to come out to work on my washing machine did come, but I was still having problems with my washing machine and he told me, and I quote, that "Choice Home warranty does not pay." He was not gonna come back and finish my washing machine. Everyone I've had come work on my air-conditioner as well told me the same thing; that Choice Home warranty does not pay, and they will not come back out to my house to service any of my appliances. In other words, Choice Home Warranty is a bad thing that I took.

6 years ago

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Edward Stewart Schenectady, NY

I saw it in an advertisement, that's all it had— good advertisement— and I thought they had a lot to offer. I had a bad experience every time I would call, for any items that were definitely covered in my contract, whether it was plumbing or an appliance; I was never satisfied. It's always been a bad experience with them.

6 years ago

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Anthony James St. Louis, MO

Customer support was great, but I had to use my warranty to fix my air-conditioner, and they refused to help. I originally went with them because of the premium receipt, but they will, in fact, not pay for your items. There is a problem trying to get them to be able to put the claim in, and they find ways to not pay it. Don't use them.

6 years ago

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Jackie Hopson Temple, TX

They weren't that good at first, but it was cheaper than American Home shield. They finally called the right contractor, but at first it was kinda shabby service. The last time I called them it got better, but at first it took them quite a while to work out the problem when they came out.

6 years ago

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Kevin Wilt Freeland, MD

On the telephone they're real nice, but when it comes to action they're a little rough. The 3 or 4 times that I've used them, I've had to wait 4 or 5 days just to get the contractor to come to service what I needed, every time. Once the contractor finally arrived after 4 or 5 days, they completed the job. I went with them because the other company I had sucked.

6 years ago

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Gary Whitney Portland, OR

I read about it and thought it sounded good. Well, it hasn't been good. I've called them 3 times to have some plumbing work done, and 3 times I haven't got them to come out and do it. That's the only time I've tried to use them.

6 years ago

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Brian Hill Ellenwood, GA

I've been very unhappy with Choice Home Warranty. The price appears to be reasonable compared to others that I've looked at, but I don't feel that they live up to the contract, but rather try to find the way not to cover what they state in their contracts. So, I'm not happy with them at all. My AC service didn't work so I called Choice, they sent someone out. They were there a couple of minutes, came back, and told me that yeah, it wasn't working, it was an old unit that needed to be replaced. But they didn't give me a receipt, they told me they will email me a receipt. I never got it. 15 minutes later Choice called me with something totally different from what the service people were saying, just something so they wouldn't have to cover it, so I'm writing a letter every week to insurance commissioners and anyone I could think of to let them know what type of service I've gotten and what I think of their company.

6 years ago

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Burt Weinberg Orlando, FL

I never dealt with customer service before. I had one repair done; it was excellent in every aspect. I had a disposal and a sink that were not working and they came out the same day or the next day, and replaced the item. They were number 1 in the deals; that's why I picked them.

6 years ago

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Larry Wilson Rockmart, GA

We chose them for value and price, but customer support was terrible, they did not want to help me. They cancelled me because we disagreed on the issue that they didn't want to fix the problem, and I stopped using them, they were a terrible company. I would recommend them to my worst enemy.

6 years ago

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Raul Tamez Harlingen, TX

I chose them because my son had it in California. He mentioned that he was at a good warranty company so we went with them, and we've had good experience with them. We've just had a couple of claims during the year, and it was very efficient and we were very well taken care of; no problems. I've made a couple of claims. They were very prompt, they had responded properly, they contacted the agent or a technician in ample time and everything worked out fine — a good experience. Customer support was excellent. They were prompt, they were efficient, I have no problems with them what so ever. My warranty is about to expire next month so I need to renew it so I know we'll renew it with them.

6 years ago

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Judith Rovno Fort Mohave, AZ

I have had some good experiences and some bad ones. I needed the air-conditioner fixed and I called them and they put the order in over the weekend. Then I called them on Monday during business hours and they didn't even have a record of me calling in, so that was upsetting. I used it again for different things, and they were pretty good about coming out, but when I was having them fix a dishwasher, they said they didn't cover the door, so that was kind of odd. The other things they did, they did a good job on. The microwave and the refrigerator they fixed; they did their job and everything. That was great, so overall I have mixed emotions. It seems they have the best price, though.

6 years ago

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Elsie Krobot Bay City, TX

I chose them because I just felt like it would be something that I needed. I've always been satisfied; it has always been taken care of every time that I've ever needed them, however, it did take a few days for my service man to get back with me once they came out here. They took about 3 or 4 days before I actually got an answer as to whether or not they were going to repair my items. It was the second time that my washing machine had gone out and they didn't want to repair it because they felt like they had once repaired it before, and it was too costly for the company to repair it.

6 years ago

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S.K. Concord, NC

I decided to go with Choice Home Warranty because I heard they were good, and overall, their representatives have been pretty good.

6 years ago

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Anonymous Bethesda, MD

So far, everything has been good. I needed to fix my dishwasher, but they replaced it and gave me a fair fine. Plus, their customer service has been excellent!

6 years ago

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Lafini Mosby Columbus, GA

I called on Memorial Day weekend about my stove, and they were very prompts, although it was a holiday. I didn't think anybody would call me back, but they called within minutes, and gave me the name of the person who would be calling me. They were very professional and attentive, and I really liked that! I also liked that they sent me a payment for my item because the guy that came couldn't fix it.

6 years ago

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Silva Kandiah Orlando, FL

When I called, they responded promptly and sent the technician to get it fixed. Their consultants have been very good and thorough. We were happy with the experience.

6 years ago

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Janice Willis Haughton, LA

The only time I've had to call was when my dish washer wasn't working. I don't have any complaints about that; it was repaired in a timely manner.

6 years ago

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Vincent Zambito Richmond Hill, GA

Their customer support has been pretty good. The first time I used my warranty was for a fuel pump, and they covered that. The next time I called for the same reason, they didn't cover it, so I wasn't really happy. Besides that, I'm pretty satisfied with their program.

6 years ago

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Melva Penick Panama City, FL

It's been my second year with them, and everything has worked out just fine. However, there is only one thing that bothers me. I was told that the parts would be included, but the plumber that came out charged me for the parts. I wasn't happy about that, but my overall experience with them has been good.

6 years ago

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Anonymous Cranberry Twp, PA

They're a great company to work with! We get someone to come and help us when we file a claim. Plus, it gets taken care of properly. On top of that, their price is good.

6 years ago