Choice Home Warranty
check_circleverifiedChoice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.
The Good
- Choice Home Warranty Cost
- First Month Free
- Customer Service Open 24/7
- No Home Inspection Required
- Knowledgeable, Dedicated Team
- Real Estate Agent Packages
- Transferable Service Contract
- Helpful Website
- Extensive Coverage
Choice Home Warranty Cost
Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.
Choice Home Warranty's average service fee is competitively priced at $60.
First Month Free
Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote.
Customer Service Open 24/7
Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately.
No Home Inspection Required
Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.
Knowledgeable, Dedicated Team
With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.
In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.
Real Estate Agent Packages
Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.
Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.
Transferable Service Contract
With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.
Any warranty contract can be renewed each year and is 100 percent transferable.
Helpful Website
Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.
The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them.
Extensive Coverage
Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioning and a refrigerator.
The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:
Basic Plan: $495 per Year or $43.75 per Month |
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Total Plan: $600 per Year or $52.50 per Month |
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Optional Coverage: Cost per Year |
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The Bad
- Claim Denial Cases
Claim Denial Cases
Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.
However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future.
The Bottom Line
Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.
Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.
It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.
With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.
Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous.
Call our recommended rep over at Choice Home Warranty below.
1-(855) 416-4247
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User Reviews
Star Rating
4,659 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
I have had my air conditioner, as well as my dryer die.The air conditioner was up and running with your help in no time. The tech who came to to fix my dryer had spare parts for my model in his truck. The replaced the the dryer control panel for only the $46 dollar service fee.
Verified Customer
We had a burner blow out on our electric stove, and when I called them got back within the hour and told me call the technician to set up a time convenient for us so he could make the repairs. He came right at the time we agreed on and made the repair
Verified Customer
Garbage disposal was looked at within a day or two of placing the claim. They were understanding that I wasn't sure if it was the garbage disposal or pipes u see the sink that were leaking.
Verified Customer
Remarkably inefficient service, unnecessarily time-consuming, poor customer service.
Reply from Choice Home Warranty
Dec 03, 2019
Rob, Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Verified Customer
Good service and prompt service. Good value for the cost. The company that gave the service was great also
Was given scraps to replace my range :-(
Reply from Choice Home Warranty
Nov 29, 2019
Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW
You pay money for a warranty so then you have to pay a service fee to be told that it's not covered. Then you have to pay somebody else to come out and fix it and pay another service fee because the home warranty only covers certain aspects of something that is broken
Reply from Choice Home Warranty
Nov 29, 2019
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Great customer service. Called on Monday holiday week and all fixed by Tuesday
The information I was given about this program made me feel good about my decision to purchase the warranty.
Very happy with my experience. People who came out were very polite and professional and explained things to me.
Just gone into it, so I don’t have any experience. The first contact was very good.
Used them 3 times in 2019. Each incident was handled promptly and professionally. I saved about $125 per repair, I'm happy.
The website is very easy to use . Very fast service and all techs have been very helpful and fix the problem.
The price for coverage is very good. I’ve had other coverage that cost me quite a bit more. Choice charges $60 for a service call. Others charge $75 and up. I have never had to use Choice service yet thank goodness so I don’t know positively of their service but hoping it’s as good as the one I’ve previously used although it cost me a bit more. I must confess that Choice constantly calls and texts way too much when renewal time is upcoming. They start about two months before renewal time. I don’t like that so much.
The service technician was excellent with excellent response time. The narrow interpretation of replacing the gas vale by Choise was inadequate.
Reply from Choice Home Warranty
Nov 27, 2019
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Verified Customer
The few times that I've used them, Choice Home has efficiently, and guickly handled my claim.
Verified Customer
Only one experience and that was ok, I got charged after my complaint was look at and was told that I can't do this. Money lost
Verified Customer
Nothing I have claimed has been covered, it is good for sending contractors out fast, but I have to pay for the final service
Reply from Choice Home Warranty
Nov 26, 2019
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Verified Customer
Miscommunication with Service Companies. I had a plumbing problem and was provided the company that would be coming. They did not show up nor call. They were not notified by Choice Home Warranty of the work needed.
Reply from Choice Home Warranty
Nov 26, 2019
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Verified Customer
Awesome service was provided when I used the program.
Verified Customer
good customer service, quick response, availability for twenty four by seven
Verified Customer
Responsive quick. Economical. Efficient
Verified Customer
They refuse to honor their services requested.
Reply from Choice Home Warranty
Nov 26, 2019
Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW
Verified Customer
Been inconsistent in service providers... we had to do most of the calling
Reply from Choice Home Warranty
Nov 26, 2019
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Verified Customer
Had an HVAC issue; addressed with no problems or questions.
Verified Customer
They are quick in processing my claim but they will not replace your appliance/s with a new one, rather will just give you minimal amount for replacement. HMS provides better coverage.
Reply from Choice Home Warranty
Nov 26, 2019
Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW
Verified Customer
Outstanding service and quick response and friendly repairmen
Verified Customer
Fast service. Knowledge and friendly plumber.
Verified Customer
Because it's always a clause when things needs to get repaired
Reply from Choice Home Warranty
Nov 26, 2019
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
Verified Customer
Awesome response very attentive to my needs and extremely courteous.
Verified Customer
have been without stove for over 1 month. my "specialist" never responded despite daily emails and v/ms from me.
Reply from Choice Home Warranty
Nov 26, 2019
Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW
Verified Customer
Still working on my claim. Second repair company to come Friday
Reply from Choice Home Warranty
Nov 26, 2019
Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW
Verified Customer
Often then can't find a company for a job because tradespeople don't like working with them. I don't want to find my own because people who are not contracted with Choice REALLY don't want to work with them and what's the point of me paying for the contract if I have to find my own service people?
Reply from Choice Home Warranty
Nov 27, 2019
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Verified Customer
Never a problem with choice warrenty. Always responds in a timely manner. Had only one problem with a service out of all the calls.
Verified Customer
efficient service, excellent repair techs
Verified Customer
Easy to contact and food online services . Appointment schedule could be faster
Verified Customer
They came and fix air conditioner. 2 days after my request
Verified Customer
I HAVE HAD NO PROBLEMS GETTING WORK APPROVED ON MY APPLIANCES
Verified Customer
They are always quick to set appointments
Verified Customer
Their contractor did a good job. Had the parts he needed with him
Verified Customer
THERE IS ALWAYS ROOM FOR IMPROVEMENT. SOME OF THE TECHS THEY SEND OUT NEED TO BE CHECKED OUT TO MAKE SURE THEY KNOW WHAT THEY ARE DOING.
Verified Customer
They served me well so far in my all issues reported
Verified Customer
If you call for service, you usually have to wait a couple of days. If you book online, they tell you you have an appointment, but that is not true.
Reply from Choice Home Warranty
Nov 26, 2019
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Verified Customer
They are exceptional. The only negative is that they don't cover plumbing.
Verified Customer
Worthless service and the absolute worst customer service I have ever experienced
Reply from Choice Home Warranty
Nov 26, 2019
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Verified Customer
Everytime i called them..fast response...
Verified Customer
They was on top of getting my problem fixed very satisfied with them
Verified Customer
Limited services covered under warranty. Waste of money, so far.
Reply from Choice Home Warranty
Nov 26, 2019
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Verified Customer
Because they use companies that have really bad reviews and they don't get the job done plus are rude to their customers
Reply from Choice Home Warranty
Nov 26, 2019
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Verified Customer
When dealing with them they are honest and timely.