Choice Home Warranty
check_circle VerifiedChoice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.
The Good
- Choice Home Warranty Cost
- First Month Free
- Customer Service Open 24/7
- No Home Inspection Required
- Knowledgeable, Dedicated Team
- Real Estate Agent Packages
- Transferable Service Contract
- Helpful Website
- Extensive Coverage
Choice Home Warranty Cost
Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.
Choice Home Warranty's average service fee is competitively priced at $60.
First Month Free
Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote.
Customer Service Open 24/7
Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately.
No Home Inspection Required
Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.
Knowledgeable, Dedicated Team
With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.
In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.
Real Estate Agent Packages
Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.
Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.
Transferable Service Contract
With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.
Any warranty contract can be renewed each year and is 100 percent transferable.
Helpful Website
Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.
The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them.
Extensive Coverage
Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioner and a refrigerator.
The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:
Basic Plan: $495 per Year or $43.75 per Month |
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Total Plan: $600 per Year or $52.50 per Month |
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Optional Coverage: Cost per Year |
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The Bad
- Claim Denial Cases
Claim Denial Cases
Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.
However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future.
The Bottom Line
Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.
Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.
It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.
With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.
Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous.
Call our recommended rep over at Choice Home Warranty below.
1-(855) 416-4247
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User Reviews
Star Rating
8,365 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Adriana
They had a discount for the monthly payment. It is very good service. They provide service right away anytime I call them, they are promptly sending technicians that I need.
Verified Customer
Neil
The price compared to American Home Shield is way better. I feel comfortable with what they cover for the price. I did a request on the internet and the service was great and done in a timely manner. When I asked them to change the vendor, they did.
Verified Customer
Gwenn
We’ve been without air-conditioning three weeks because Choice said they couldn’t find a part. Their service are really bad. You call and can’t even reach a person and they don’t return emails. I had a quote manager taking care of my case because of the issues. I am sure they have some good parts, I just have no idea what they are.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Verified Customer
Nancy
Choice Home Warranty is the cheapest but they are still prompt in getting back to you with companies who come out and do whatever you need done. Most of the companies are pretty good to work with and are prompt and courteous and know what they are talking about.
Verified Customer
Steve
They follow up afterwards to make sure it works. They were good.
Verified Customer
Susan
I’ve had Choice for a few years. Normally they are really good with requests for services, very quick, but if you have a problem it id a big deal trying to get approval for it.
Jcomecano
First time used, response in an hour, and technicians very profesional, get fixed my AC in 20 minutes.
za3malawee01
- I opened a claim for a broken AC on Sunday (06/28/2020) - I received an e-mail giving me the authorization to find a contractor because Choice Home Warranty could not find a contractor. - In the e-mail, there was a link to select the option of hiring a contractor "called the reimbursement option: I pay the contractor, and they reimburse later" on my own but the link was broken. - I found a contractor and at 8:00 AM Monday Morning, we called them to obtain their approval, and that is when they said they found a contractor themselves that will come on Tuesday. - I refused because (1) that will be 2 nights of sleeping without AC, when the temperature was 95, with 3 little children including a 1-month old, (2) they already authorized me for the authorization option, (3) the contractor I found was able to fix it the same day. -Despite numerous calls, they refused to authorize that contractor and wanted me to wait for theirs to come the next day. -I then decided to go for the contractor I found, fixed the AC the same day, and saved my 1-month old baby.
Reply from Choice Home Warranty
Jun 30, 2020
We regret to hear your frustration; we have sent you information on how to submit your invoice.
Staci Umsted
The deductibles & premiums are both less expensive than several other companies I looked in to for home warranties. They are also polite & helpful & cover appliances better than American Home Shield.
kerr2123
Set-up and information was easy and understandable. The guy was nice went over everything and gave many options.
Jmadigan
A/C service call came much quicker than promised high quality technivian
Jan Friedheim
The people on the phone are courteous, kind, and helpful. Fast and efficient is how this company works.
Ebony
Choice home warranty is a scam. They send someone out to collect your $75, They don't check anything ,they tell you they need to get approval from choice home warranty. Then choice home warranty denies your claim! Choose a better company buyer beware!!!
Reply from Choice Home Warranty
Jun 30, 2020
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Kristin Orlando
Wonderful customer service. Left American Home Shield because of the horrific customer service.
Diane S.
This claim, things went pretty smooth. Response time, to schedule a technician was a little long. 4 days without A/C in Texas, is very long, especially when you work from home.
Reply from Choice Home Warranty
Jun 30, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Mary
I am not too happy about waiting so long just to get my oven fix. It has been a month and still not done.
Reply from Choice Home Warranty
Jun 30, 2020
We sincerely regret to hear your frustration. Please contact us directly at 1.888.531.5403 for further assistance.
Adrienne Jones
No one showed up not much to say. I’m disappointed
Reply from Choice Home Warranty
Jun 30, 2020
We humbly regret to hear your frustration; we have resubmitted your claim to be assigned to a new technician .
roy ellis
Send excellent technicians, but policy has far too many exclusions.
Reply from Choice Home Warranty
Jun 30, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Angela
Stay away. They take your money and determine what they want. Never came out to inspect but said I had a pre existing condition because my appliance was old. The technician even told them it was leaking so it had to be working but they have the right to deny and they will. Beware!
Reply from Choice Home Warranty
Jun 30, 2020
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Barbara Autry
I have had choice home warranty over 2 years. It has more than paid for itself. I've filed several claims and the response was excellent.
Scott
We purchased a 4 year home warranty when we purchased our new condo in 2017. Choice has been very responsive in the claims we have submitted. We plan to renew when this contract expires
M. McGee
The representative Amy was very nice very personable and very professional. I am hoping that our relationship works out with home choice.
Tanisha James
Al was a good representative it’s my first time having to purchase warranty so I can’t say much yet.
William Stinson
I've only had to use them once, for my garage door opener. Repairman arrived on time and fixed the problem in less than an hour. The whole process went very smoothly.
Nada Pinckney
Today is the start of my service and the representative lied and enrolled me in a different plan than what he stated on the phone
Reply from Choice Home Warranty
Jun 29, 2020
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
lauren huff
I had to pay $300 for a water heater. I called in the claim Saturday and here it it's Friday afternoon and it's still not replaced. Terrible warranty!
Reply from Choice Home Warranty
Jun 30, 2020
We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.
ArtieDavis
The gentleman was very friendly and informative.
NLGM
My mother, a senior citizen, has been waiting 15 days in 98 degree weather for the supplier Choice Warranty contracted to repair the motor on our air conditioner. I have called 5 times in 16 days. I have spoken with the supervisors of people who answer the call and got Diane, a supervisor to call me. She could not determine where the motor was but assured me she would find out and call me back. Three days later, I haven't heard from her so I called to follow up and a request was made for her to call me and I still haven't heard. When someone gives you their word they are calling you back and they don't, it makes you lose confidence in them. Don't have a motor, they won't answer the technician's phone calls although they do respond to him via email. He has no idea where the part is and neither does Choice Warranty. I guess I won't be renewing my insurance with them afterall.
Reply from Choice Home Warranty
Jun 29, 2020
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Travis Bentley
I just purchased a house and was told it had a home warranty. 3 months into me owning the house the AC went out. I have a 2 month old who is getting a heat rash from no AC. After spending the mo year to have people look at it and then they sent someone out, had to pay for them as well, they said it was normal wear and tear and they don’t cover that. I have been fighting with them for 10 days. It has been up to 90 degrees I. My house. So now I have to find someone to help get a new unit for my house. I will not recommend this company to my worse enemy. They find any little thing they can to say it is not covered so the owner pays for it. What is the point of home warranty if the owner still ends up paying for it but wasted over a week to get the final answer.
Reply from Choice Home Warranty
Jun 29, 2020
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Gerald Kuntze
First I checked the internet to find that CHW is a top rated company. Talked with Frances on the phone and found him to be very knowledgeable and helpful. No hard sell. Just explained his product and offered an excellent price. Would be happy to refer to family and friends. Thanks,
Craig Gilkison
This is a terrible company to try to work with. They are very nice and easy to reach until they get your money. Then they find any reason they can not fix the appliance or pay a claim. The tell you they'll send a tech, then don't. They say get your own and we'll reimburse the claim. Then they insist on you entering information in THEIR system but won'allow it. There is no one you can call. They will not give you a phone number for authorization, that won't call you. They are a rip off. Sears was a 100% better company.
Reply from Choice Home Warranty
Jun 29, 2020
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
David Lanning
CHW is excellent company to use for your home warranty. I have been a subscriber for almost 3 years; have used the service about 10 times without a glitch. If you choose Choice Home Warranty for your home service company, you won't be sorry.
Sonia
Called today for a claim & in 2 hours I received an email telling me who is the technician, name of the company, phone number, the time frame,and the date. That is amazing and an excellent customer service.
John Stanley
Was convinced to switch my six homes from American Home Shield to Choice Home Warranty. A big factor was the $60 deductible rather than AHS's $90 - some times a claim is excluded and I just lose the deductible so that's important. Responses and repair schedulings have been faster - nice work! Some items have too many exclusions: for example faucets are an integral part of a home and should be covered Would prefer when an appliance is toast to have the replacement taken care of rather than a buy out where I have to get involved. I want the warranty to save me time. Your agents are always professional and helpful. Online is the way to go - I have used that quite successfully and try not to call and increase your staff needs whenever I can.
Gerardo Francisco Gonzàlez
Finally after 3 reports we have a positive visit from a very good technician from Sears Repair Service He explain us a very detailed explanation about the failure in our refrigerator and Choice Home Warranty is giving us an alternative to replace it
Mike Perry
Choice Home Warranty is always quick to respond the technicians they send are knowledgeable and get the job done.
Bryon Cindy Hopper
Quite to set up a contractor. Contractor professional, on time, informitable & helpful.
Mary Ellen
I called for AC service. I’m out of refrigerant and being that my units are under a bunch of trees I most likely need it cleaned as well. Did they cover it? No! Why? I’ve been with CHW for years. I’m not happy right now
Reply from Choice Home Warranty
Jun 30, 2020
providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
reboots
Air Conditioner issues found while getting our seasonal checkup. Choice Home Warranty was quick to work with us and the Air Conditioning company to issue the work order and get it fixed quickly. Our thanks to the supervisor that took the time to engage in the issue and get it solved.
Charles Bush
At this time I have found you to be very reliable and responsive to my nee
Raja
Had water leaks in the refrigerator. They assigned a tech immediately and the service provider came next day and fixed the issue temporarily. They also ordered the replacement parts.
Carmine Casrriero
Typical Warranty company, take my money then we submit a claim and its denied.
Reply from Choice Home Warranty
Jun 30, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Gordon K Coggin
I was very disappointed that you refused to pay any of the bill. You should have covered some of the cost. That is not to much to ask. I will definitely let our realtor and others know of your treatment in this matter.
Reply from Choice Home Warranty
Jun 30, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Aspenleafing
Things are taken care of quickly. Phone calls are answered. Service is friendly.
Kellon Frederick
Great pricing, alot of different options to choice from.as far as the plans go and I had two generous offers which I couldn't walk away from.
Ralphael Confer
Prompt service, professional reps. Expert Heating and A/C Repair provided a great technician.
DAVID LEJBIK
ALL GOOD EXCEPT FOR THE WELL PUMP AND TANK;THERE IS STILL UNFINISHED BUSINESS WITH THAT CLAIM
T. H.
Minimal coverage, however, the claims specialists are very friendly and professional.
Reply from Choice Home Warranty
Jun 30, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Victoria R Rodriguez
The price for Home Warranty is very reasonable compared to other companies
Eddie Thompson
I had the warranty for 6 weeks. Ac started to not cool upstairs. Tech came out and was very nice. Warranty company won’t pay for repair claiming it falls under preconditions❗️It’s amazing that they pick and choose what they want to pay even small repairs like mine❗️I will not recommend this company to anybody❗️I can only imagine what they do on a big repair request❗️Do not buy a warranty from Choice because they will use any excuse to not pay for it❗️Eddie T
Reply from Choice Home Warranty
Jun 30, 2020
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.