Name: Choice Home Warranty
Rating: 3.8

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James Fort Washington, MD

First of all, the contractors that they use are not reliable people. They try to make money from you, and I get ripped off from them and from Choice Home Warranty. Their prices are cheap, and their service is not good.

6 years ago

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Derrick Raleigh, NC

Their customer support has been good, however, the only problem I've had is the quality of the service the technicians provide. The initially sent out a person to fix my double oven, but he couldn't fix it. They sent somebody else, and that other person said he needed somebody to help him fix it, but the warranty only covered one person, so I had to pay an additional $150 for that. Plus, it took about 3 months for the repair to be completed, so I wasn't happy about that. Besides that, they were pretty competitive in terms of the price for their services.

6 years ago

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Lovada Indianapolis, IN

Everything has been good so far, except for one contractor that I wasn't pleased with. Besides that, every time I needed to use it, they sent someone out. They usually have 2 or 3 people call me, and I just pick the best one, and it's worked out fine.

6 years ago

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Margaret Laurel, MD

It's a good service with a reasonable price. Plus, their customer support is pretty pleasant. They did a good job when my dishwasher broke, so I'd definitely recommend them.

6 years ago

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Jonathan Mesquite, TX

It has been a good value, plus their representatives have been good.

6 years ago

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Yolanda Hermitage, TN

I was able to talk to some good people from their customer support, and they put my work order in and followed up with me. I have trusted the people they've sent over because they're very knowledgeable and were even able to give me tips on some things. It's been a very positive experience so far.

6 years ago

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Rita San Antonio, TX

They've been really good. The appliances that were in the house were old and we've had several service calls, and they've always taken care of it. We've had good repair people to come over as well. The only thing I would recommend is to be sure you read the contract carefully, especially for things that are excluded.

6 years ago

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James Arlington, TX

What kind of influenced my decision to go for them was the fact that they had some good reviews online. Most of the time I tried to call them, they would put you on hold for too long. That's aggravating, especially if you're having a problem. When you go online to look up problems on an existing warranty claim, you're not giving much information. Plus, it takes quite a while to hear back from them, so that's a little disconcerting. The only way to get back to you quickly is when they have to tell you that something is not covered. They also told me I had 2 free service calls, but instead, they charged 45 bucks a piece! The only good experience I had was with the electrical technician. He came out and did a great job, but everything changed when my A/C failed. They had to send somebody over more than 3 times, and still didn't solve the problem. It would've been easier if I would've just called a contractor myself, instead of going through Choice Home Warranty.

6 years ago

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Mohamed Kansas City, MO

I used the warranty once to fix my oven, and they sent somebody over right away, however, I was disappointed the next two occasion I used them. My power went out on both occasions, and they said they couldn't do it because they don't do any underground work. They just didn't work out for me, so I'm not sure if I'll be going back to them.

6 years ago

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Anonymous Liberty, MO

Usually, everything we called in wasn't covered, so I wasn't really happy with it. I don't think we even have them anymore.

6 years ago

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Ralph Phoenix, AZ

It's been a great experience working with them! They immediately responded when my garbage disposal went out, so they've been very good and very helpful.

6 years ago

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John West Hartford, CT

Last time I needed them, they called me back within 24 hours to set up an appointment. The local contractor came over, fixed the problem, and charged me the usual $45 fee and the rest was free. They did a good work. Overall, it's been a very good service. they've always responded in a timely manner; I'm happy to recommend them!

6 years ago

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Connie

they've handled the problem for me every time I've called them. They were right on the money, and fixed my garage door. I'm just totally satisfied with them. I'd recommend them to anybody.

6 years ago

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Antonia Ellenwood, GA

Most of the time, their service has been good. Some of the repair people they send out need to be replaced, but Choice Home Warranty always follows up with you. A few months later after the same appliance broke, they sent another technician out, and I didn't have to pay the $45 fee anymore, so that was a good thing. Besides that, they've been pretty prompt.

6 years ago

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Bob Kenner, LA

The reason I chose them was because they had a good price, and so far, I've had 3 or 4 claims that were very good. They handled them right up front. I'm only upset about my refrigerator they don't want to cover. Apparently, they don't cover seals on a refrigerator, and I don't see that anywhere in my paper work, but that's what they claim. I already called 3 times to get a hold of a supervisor, and she's never available. The service is satisfactory, but not great.

6 years ago

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Randall Villa Park, IL

My experience with them has been fine, I haven't had any problems. They did some heavy work on my dryer, so everything has been good.

6 years ago

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Lewis Greensboro, NC

I only used my warranty to get my sink fixed, and they did well. I've had a great experience with their customer support, and overall, I think it's a great company.

6 years ago

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Mary New Castle, DE

Cancelling their service was not a good experience. My air conditioner was not working well, and the technician finally found the problem. A few wires were touching something else, and nobody ever fixed it. They didn't want to cover it. If I was going to pay for it, I might as well cancel their service as well, and they offered me $400 to stay with them. I decided to cancel instead. At least I American Home would've covered the part, or given me a new A/C. Now I know why they're cheap.

6 years ago

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Anonymous Upper Marlboro, MD

This year I've had to use them a few times already, and they've been very helpful. I had a water heater that went out, and they didn't cover that, so I was a little upset about it. Besides that, I haven't had any problems.

6 years ago

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Mark Moro, IL

Virtually, their representatives are nonexistent. The technician diagnosed the problem my heater was having, and Choice Home Warranty denied the claim saying that there was corrosion on the parts. they're a horrible company!

6 years ago

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Barbara Charlotte, NC

My garbage disposal was not working right, and the technician that came over determined it needed to be replaced. The best part was that it was done right there and then. I've had to use it a few other times as well, and they were very good about taking care of the problem in a timely manner. They also followed up with me, so I've had a really good experience with them. It seems to be a very efficient thing when you call; your problems are quickly taken care of.

6 years ago

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Vincent Olive Branch, MS

I chose it because it was referred by my brother, and the fact that the pricing is reasonable and the service was great. Customer support has just been excellent! All you have to do is place the phone call and you've got a minute result. I feel very comfortable in recommending it to other people because of the excellent service they've offered.

6 years ago

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Gilbert Fort Mohave, AZ

Their customer support is wonderful, but it just takes them a long time to answer. I currently have an ongoing claim for a washing machine that I placed over a month ago, and it took them 2 and a half weeks to come out and diagnose the problem. and it took them another week and a half to order the parts. I even went to California and came back, and the problem is still there. It's going to take them another week to make an appointment, and we'll have to go through the process again. We've lived without my washing machine for almost 2 months now. I had the same problem at another home in a different city.

6 years ago

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Dean Braselton, GA

So far, so good. I don't have any complaints. I actually had another company, but Choice Home Warranty seemed to have a better service. The only time We've used it, they had somebody come over in 2 days and fix our A/C unit.

6 years ago

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Denise Helena, AL

I guess their service is about average. My biggest concern is the wait time. Also, they sent over a technician from the same company over 3 times, but on the 4th time they sent a different contractor and solved the dishwasher's problem. Compared to other companies, Choice Home Warranty has a better price.

6 years ago

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Charles Houston, TX

They should provide a quicker customer service. When I was with American Home Shield, I had appliance repair guy out here within the same day.

6 years ago

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Morgan Woodstock, GA

I don't recommend Choice Home Warranty to anyone. I am waiting until my membership is over so I can get rid of them. They sent somebody over to fix my A/C, and that technician told me they had to replace it. For that, they gave me a deal for $1,500. I called another company, and although I paid $150, they fixed it and my A/C worked the entire summer. This is just a scam! I thought the price was reasonable and that they were reasonable, but their service is just basic. They want to charge you an arm and a leg as well!

6 years ago

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Anonymous Navarre, FL

They should really be specific on what they cover and don't cover. We had a water heater problem that wouldn't heat up and they wouldn't cover the repair that so we ended up buying our own water heater. We ended paying $600 because they didn't cover the repair. I went with them because they had a decent price for a 5 year contract, but now that this happened everything has been a really negative experience.

6 years ago

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Rodolfo Arlington, TX

It's a very good company. I already used it twice, once for the washer, and another time for the garbage disposal. They replaced the latter, but gave us some money to buy a new dishwasher.

6 years ago

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Anonymous North Royalton, OH

We've used the warranty for different situations, and they contacted somebody that came out immediately. Everything has been fit to my liking, and it's all been very good. I was very upset one time though. A technician was supposed to repair my faucet, but he just came over, looked at it without even touching it, and left without doing anything. Besides that, their customer support was very good, quick, and very helpful.

6 years ago

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Darnell Jacksonville, NC

Choice Home Warranty has always been fairly good with getting someone out there the next day, or at the most, a couple of days. they're pretty good, but they're not so good on telling you what's covered and what's not. I've had to call them back to see why they don't get back to me, only to find out that certain part or service isn't covered. That's not a good business practice, because they had me follow up on them, and not the other way around. Besides that, their customer support has been good, they just need to work on not putting you on hold as much.

6 years ago

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Stacie Castle Rock, CO

Their sales guys just convince you to do a 5-year plan, and now I've heard a lot of complaints from different people. They can't find anybody to work with them because they don't pay the contractors well or something. Plus, nobody seems to be able to file a claim. Once you're able to do so, it's difficult to get a hold of anyone, plus, they don't really return any phone calls. A plumber came to take a look at a leak we have at one of our walls, and as soon as he saw it, he said he couldn't cut into dry wall because they wouldn't pay him. They were supposedly going to send someone out, and I finally called them back after 2 days, and what they told me was that another department was taking care of my case. Even so, nobody has called me back since then. I would never recommend Choice Home Warranty to anyone.

6 years ago

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Anonymous Mesa, AZ

My pool pump went out couple of weeks ago, and within two days they had fixed it. It's been a good company, I haven't had a problem with them.

6 years ago

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Lakeshia Spring Lake, NC

Customer support has been wonderful! All we did was pay them the deposit fee and they sent someone out here to fix my issues in less than 24 hours. Plus, they have better prices. My only inconvenience was a time when a plumber came over and didn't have the part he needed. He had to come back 2 days later.

6 years ago

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Sylvia St Albans, WV

Each time I call, the representatives are polite and courteous. They do the job they're supposed to do. Choice Home Warranty even gave me a partial check to get a new dishwasher when my old dishwasher wasn't working properly. Overall, it's been a good experience, and I would recommend them.

6 years ago

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Shakeyna Toledo, OH

They sent somebody over to fix my kitchen sink, but they weren't able to fix m bath tub. They said they couldn't fix it because it was a pre existing situation, when it actually wasn't. I initially chose them because they have an affordable warranty, but I just wasn't happy with their service.

6 years ago

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Ron

I chose it because I like the price. Dealing with the technicians was a great experience. I called their customer support, and about 20 minutes later, the technician called me. He came over 2 hours later and fixed my washing machine.

6 years ago

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Brenda Washington, DC

There was one time when the electrical panel in my refrigerator wasn't working, and they couldn't pay for it. Sometimes the customer service is good and sometimes it's not, but overall, it's a good company. My main concern is just that they don't fix the whole thing unless certain parts of the appliance is damaged.

6 years ago

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Aruna East Brunswick, NJ

Customer support was fine, but the service provider was not good. The technician just wouldn't come, and he didn't give me the correct size of the filter that my A/C needed.

6 years ago

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Clifford Jacksonville, FL

I'm pleased with the service, and the customer service is also excellent. They had to send over a technician twice because my washing machine was still not working well, but they repaired it. Besides that, it's been an great experience.

6 years ago

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Kari Olathe, KS

They found every reason to decline my claim, saying that it was not meeting a standard they required, when my previous warranties had no problems accepting my claim. There's some kind of loophole in their policy that was not explained to me when I signed up, and they declined everything. On top of that, they still collected my money for the service call. Also, they kept sending the same contractor over and over, even after I had specifically told them not to send the same contractor. It's such a terrible customer service.

6 years ago

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Brett&Nicola Lakeside, AZ

I have 5 warranties with them, and I've used them several times. The positive thing is that they respond, the negative thing is that they don't respond very quickly. Also, they don't cover some areas where I have houses, so they should really look into that.

6 years ago

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Renee Lakeland, FL

The customer support was okay, but a lot of the times we call, they answer the phone without a pencil or pen or a simple piece of paper. Plus, what they advertise is not exactly what we got. They only pay a part of the total price of whatever we have to replace.

6 years ago

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Darell Knightdale, NC

Everything's been good so far. My dryer wasn't working correctly a few months ago, and they came over, assessed the damage and fixed it.

6 years ago

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Bonnie Boca Raton, FL

Dealing with their representatives has been good and bad. I was having some trouble with my dishwasher right after I purchased the policy, and they didn't want to come out because it was too soon. They finally decided to honor the policy and came out and fixed it. They actually did a good job, but the next time I called to have my refrigerator fixed. That's when I was informed they don't take care of refrigerator plumbing, so I had to go out and buy a new one. I'm afraid of calling them now because they'll probably find an excuse for not coming. Besides that, the price was good; that's actually the reason I chose them.

6 years ago

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Shawndra Boca Raton, FL

Their customer support is very professional, and they offer a good price. The only thing I didn't like was the time it takes for the contractor to call you.

6 years ago

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Rita Baker, LA

So far, I've had no problems with them. Everything has been great! They took care of my kitchen sink when it had some leaks, and it was all perfect.

6 years ago

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Tasha Port Lavaca, TX

I chose them because they had a better rate and short response time. They couldn't find a technician the last time I had to use them, so I relied on them to refund the receipt because I had to find my own contractor. I didn't receive it, so I decided to cancel, but when I told their representatives that I wanted to cancel the service, they hung up on me! I referred a couple of my clients to Choice Home Warranty, but they ended up not getting it because their sales people are too aggressive, so this hasn't been the best experience so far.

6 years ago

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Paula McKeesport, PA

They sent a repair company to take care of my central air, so I liked that. One thing I didn't like was the fact that they don't replace some brands. I have Whirlpool and I wanted to stay with them, but they don't replace that one. I'm not happy about that.

6 years ago

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Smita Gainesville, FL

It's been such a negative experience! I called them to fix my microwave and they wouldn't even answer the phone. I was on hold for an hour when they answered, and the technician they sent over wasn't good either. He said there was no problem with the microwave, so Choice Home Warranty closed the case. I had to pay another technician to come over and fix the problem. Now I'm stuck with them for the next 5 years.

6 years ago