Choice Home Warranty

I feel that Choice Home Warranty isn't standing behind the home warranty insurance that I bought. They add exclusion to the policy and that is to just about everything. They say that they cover an appliance, but then they go to say that in the exclusion that this isn't covered or that. Before you now it Choice Home Warranty has just taken apart the appliance and their is nothing that is almost covered. You have to argue your statement to them that you pay for a service and they say well in section D, line 8 for instances a toilet. You get the repair man their to your house and he finds that it is broken, unusable. Choice says it is crack porcelain. Not covered.

Reply from Choice Home Warranty

Nov 26, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.

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If your company lives up to your representative's opinion of you, then we are certainly in good hands. We are brand new and look forward to a long relationship with you and our personal representative. He is very knowledgeable about your services and very patient and courteous in dealing with customers.

First scheduled for 11/21, Thursday and no one turned up and when contacted, came to know that it was re-schedules and it was not communicated, wasted my time to taking permission to work from home and have to take permission to work one more day from home. There was details provided why it was re-scheduled? This is a communication gap. Technician came and fixed and happy with his skills, knowledge and identifying the issue and resolved quickly by replacing the disposal. Received call that it was scheduled at 1pm to 4pm, where as technician already fixed and left by 11:15am. Again looks like there is communication gap with Choice and the company that performed the workorder.

Fast service, qualified technicians! Easy to work with!

Make sure you read the small print they have not covered anything that I have had a problem with.

Reply from Choice Home Warranty

Nov 26, 2019

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.

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Not happy with claims. Seems as if you look for ways not to pay claims. The last two claims have been denied after I had to pay to find out the issue was not covered because of routine maintenance that supposedly was not performed. Very unhappy customer!

Reply from Choice Home Warranty

Nov 26, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.

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I had 2 issues 1 was my air conditioning system and the other was my electrical. Choice warranty got ahold of electric company and a hvac service. And a day later they was both out there they fixed the problem I had ....and they were both very professional. I would recommend them to everyone.

Service call was immediate, technician was thorough, found the problem immediately, will return with the needed parts in a few days, but found another problem I was unaware of and will order parts for that as well. Fixed my leaking washer temporarily and assured me it was safe to use in the interim. Happy as a clam with CHOICE!

I have had this plan for approximately two years. My first claim was for a built-in Microwave that stopped working. They sent a technician out and he confirmed the unit was not working. We had to pay him $65.00 to confirm our claim. A few days later we got a call from Choice offering $150.00 to replace the microwave. I had to hire someone to install the new microwave which I paid $350. for. So labor and material came to $450.00 Very unsatisfactory! My next claim was for an ice maker that stopped working.Choice immediately said they do not cover the ice maker, only the mechanical system of the refrigerator. Again, very unsatisfactory. I would give Choice no stars if I could because they are a scam. And I'm stuck with them with a long term contract.

Reply from Choice Home Warranty

Nov 25, 2019

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.

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Signing up was easy. I haven't used the service yet, but it was very easy to begin. I don't like having the thirty day waiting period. I don't have any actual experience with them yet. Don't know what else to say.

Was very impressed with the fast service. With in an hour and a half, the technician was at our door to get our furnace working. Great job

Choice was very responsive and I had someone contacting me almost immediately. The refrigerator went out and we were out of town. We came back to a big mess and I tried to reset it and it didn't work out. So I reached out to Choice and within a matter of a few hours, I was called by the company they contracted with and they were out first thing in the morning.

The people that they sent out were outstanding. There's been times when I've had issues where I've had to call other people on the outside to come in and they're very quick to reimburse me for the services from another vendor and let me bring in somebody else. They are quick to respond to getting you back up and going.

It took over a week for them to send somebody out and the repairman came and said it needed a new panel and then agreed to replace the dishwasher and the replacement cost $160 which is ridiculous. Shortly there after I had another repair for a garage door opener that was not working properly and this service was done locally and I was very pleased. He figured out that the garage door opener motor would not work properly and he was johnny on the spot and replaced it.

They followed up on my experience about two weeks ago and I was very pleased with the contact that I had with them I didn't have to wait too long. They were willing to work with me right away. After the work was completed, I was very pleased with the person that they had to come out. He was very nice and very patient and explained what he was doing as he completed the job. They came out and replaced my garbage disposal without any hesitation so I appreciated that. The person that completed the job did a very good job and I like the way Choice Home Warranty followed up with my request. I appreciated the service that they offer. They are very competent and the people they have doing the repair work are competent as well and very patient.

My refrigerator was acting up and they weren't able to fix it completely in range of the warranty, which I didn't really agree with from what they were advertising and I have other cases where they actually did come out and complete the repair so I have pluses and minuses. As far as timing goes, they respond quickly and get somebody out quickly. I will not extend my warranty because there are too many little things they don't cover that I wasn't aware of.

I have belonged to other warranty companies before and they were not nearly as good as Choice Home Warranty. Customer support has been really good. Following up is important and providing progress reports and Choice does all of those things very well. I had a plumbing problem and the plumber was immediately dispatched and came out the next day, cleared up the problem, was very customer friendly, did a tremendous job. And the Choice customer service person was very response and the whole contact was excellent. They really express appreciation for your business and they treat you respectfully.

I've already needed to use this service and they were prompt and courteous and I was very pleased with the results. I'm new into my condo and the washer and dryer are both very old, neither work properly. I wanted to see if they were fixable and they were. The gentleman had the parts on his truck, he was able to figure out what was wrong and fixed both the washer and dryer and I was very pleased with that. They were very prompt and did a fine job. They were on time, courteous, and very pleased.

We did have an issue once where it was one of our properties and they had to have multiple visits to fix it because the initial person they choice wasn't qualified for that. One of my properties had a problem with the refrigerator and it needed a new thermostat and they are supposed to match within a few hours, which is very precious and the job was fixed within the hour. Their online presence is very good and you can work online, which makes life a lot easier and the response time is generally very good. They are reliable and once we had a problem in the past, it was resolved.

They did respond to me when I called and asked questions. They did the best to help me. I used them for my refrigerator about a year and a half ago. They were good on their end but the person who did the contractor was not good. It took eight days to fix my fridge. I had nine people in this house. It really upset me because they said it would take seven to fourteen days and then I asked if there was any way that can be expedited. And they said that they could pay extra to get it quick. I called to get it expedited and they would not pick up the phone. I called every day for five days. Three times I left messages and they never message me back and then on the day they were supposed to fix the refrigerator, no one came. I called to see what happened and they had said that someone had called and I didn't answer. So they said they they could send someone out the next day first thing in the morning. I called and they had mentioned that the repairman had an emergency and couldn't make it.

They are very attentive to the customer. I'm still currently waiting on the customer support right now. It's been over twenty four hours but in past experiences they've been very attentive to any problems and providing that solution. I needed my garage door opener fixed and they sent a repairman out and they repaired it. It was quick and fast, but it happened very efficiently.Currently, I'm in the middle of a situation with my refrigerator. Choice Home Warranty is a good company. I will say that I did have a bad experience with my air conditioner and the individual that they had when I put in my claims, when he came out, it seemed like he was using Choice to benefit his company and not actually provide service to the customer. When I recorded it, Choice Home Warranty actually replaced him with a different repair technician.

They were very attentive and very knowledgeable and solved the problem that I called for. They referred me to somebody that does work for them and they set up a schedule. It was easy and they came and fixed the sink, the sink was not draining. They did the work in thirty minutes and they were done. It was very refreshing and stress free. This was the first time I used them and my experience was very satisfactory. I was happy with it.

Choice was very helpful. I've called up in a number of occasions last year. It's a case where we've had people's schedules and then they don't show up. We're not talking like a couple of days, we're talking scheduling a week later and then you get closer to the date and they cancel and we have to go through the whole process again. Last time it took me three weeks to get somebody to come to my house to fix the product I was talking about. The company does a good job with the people that they are signed with.

One time I reported a problem and they couldn't answer my questions. They never got going to send someone out or let me know if it was covered. Right now I'm waiting for someone and a part. They sent someone that I don't think is qualified enough to fix the problem.

They respond so quickly and they get somebody out here immediately and they did a good job. I just used the warranty the other day. My garage door broke and it wouldn't close or open. I called them up and they were here the next day and got it fixed, no problems. The contractors they chose to come out and do the work were very knowledgeable and very quickly got people in here. The only thing I've had is great experiences. I've had to call three times in two years and it's always been a pleasure and I will continue with them forever.

To be honest, I haven't really had too many complaints or problems. I think I've only called twice with a couple of minor things and they took care of it right away. One time I needed to use the warranty because I was having problems with the freezer and they got ahold of a tech and sent them out. He was here within twenty four hours and he fixed the problem, it took him about a week to get the part. But when he got the part, he came back and fixed the problem and it's been fine ever since. they've done a very good job by me.

This year, we had to have our dishwasher replaced when I first got it. Everything seems to be working alright still.

They were responsive to me when I was signing up and the customer service after I signed up, answered my questions and ended up getting me a better rate. I signed up for a three year/multiple year contract and when I had my first issue, they were very quick to send someone out. I've been pleased with my service so far. Just recently, I needed it for my AC unit. I think I called on a Saturday or Friday and they were able to schedule someone to come out by the end of one week.

They took care of what I needed to have done at my home. The service man that came out fixed both of my problems and so that was kind. I would say it was a good experience. I had my washing machine flooded and when you opened the door, the water came out and went all over the floor. They sent a guy out and he fixed it. It was perfect in every sense. I also had an ice maker that they sent out a repairman for and they fixed it.

I didn't have to wait long and the service was done promptly. My sink clogged and I couldn't get it working and they came and fixed it and I didn't have a problem anymore.They were very prompt on the work and they were very efficient. The people that you talk to when you put the claim in were very polite and concerned about all of the things being done. The workers came on time as well and give you a time frame when they were coming.

Recently I had a plumbing problem in the kitchen and they were able to get someone out the next day to repair it quickly and it was just very easy to do. I've never had a problem with the technicians, they fix the problem.

They respond quickly and follow up with emails which I like. I used it about two weeks ago and had an issue with the air conditioner. They sent somebody out the next day to repair it and it's working fine. The people who have come out have been very professional and knew what they were doing and did good, clean work. I've had one problem early on. I've been with them now for three or four years. There was coverage under my warranty, which the salesman sold me and when I filed the claim, they told me that it was not covered, even though it stated in my policy that it was covered. They offered to pay me for half of my expenses and then removed the coverage completely which I was extremely upset about.

They're always very responsive and I always get somebody out here very quickly. Just recently our hot water heater wasn't working so I called and let them know and it took a week to get somebody here because we live way out in the country. So they guy came out and got it working. There was a part that had to be ordered, we paid $45 and we got hot water. It was that quick and simple. They have used good technicians.

I've had two claims with them and I was a little disappointed in the outcome that they didn't cover it. My AC wasn't working and they sent out an AC tech that determined that it was the thermostat so they had to reschedule it and that didn't work so they sent out another tech which said that it was not the thermostat and it's been working ever since.

They are responsive and respectful. We needed it twice. Once for when the refrigerator went out and they replaced the circuit board on it and even though the first time it was misdiagnosed, they still stood behind the warranty and replaced the correct circuit. They did what they said they were going to do and were on time.

They are the best company. They always respond every time I call when I need them. I've been with the warranty for about forty years. I have had my washer, my dryer, AC unit break and I call and they always respond.

Other than the service people they have sent out, it's absolutely wonderful. Most recently, I had a plumbing issue. They got a plumber to come out the same day that I called, which was great. He was very good but he could do the rest of the work, so we needed to get in touch with the contractor that could do the rest of the work. My homeowner's insurance found me a contractor that I've been working with to have walls torn down and they've been wonderful. I got the name from Choice Home Warranty but I couldn't utilize them because they don't cover that type of thing. They have been very prompt in getting back to me when I've had an issue.

It's a quick response. If I have a big problem, I have a supervisor and they're just friendly. There was an issue with my refrigerator. Choice Warranty offered me money towards my repairable fix and then the refrigerator was broken again and they took care of that too. They sent out a new technician and now it's working perfectly. They kind someone qualified. If I tell them to find me somebody right away, they get a different person.

You make an appointment, they follow up with you, everything's good. I only had one bad experience. My refrigerator was not working correctly, I made an appointment. They come and fix it. One company that came did not show up on time. They called me fifteen minutes after the end of the appointment and asked if they could come the next day. The second company came when they were supposed to and fixed it.

We've had to use them twice and both times they were spot on and there were no issues using it. My garbage disposal went out and they sent a technician out. I paid $75 and he found that he did have to swap it out and put in a new garbage disposal. He went to the store and brought it right back and installed it. There was no further cost so I thought that was awesome. I never have to call them back. They take care of everything on the first time.

They're very polite and very patient. They put the effort in to work with you in any way they can. Good customer satisfaction. I called about my refrigerator, not knowing that they covered a microwave. And that was a good experience because I was able to get them to fix my microwave and that package happened with one purchase.

They are pretty responsive and were able to schedule a technician within a day. The air conditioning was not working so I called the home warranty to check the AC unit. Some of the things were not covered under the warranty and it was not clear why. For instance, the technician when they arrived, the freon level was low and they said they were only allowed to put two pounds or more because of the warranty. I called Choice Home Warranty to get clarification and they kind of explained it but not to my satisfaction. Every time I call them, they are able to pick it up. They were pretty respectful and courteous. I think one time they actually called back to follow up on one of the issues.

We've only had one issue that is still pending. It's taking a while based on the fact that they have been waiting on a part for a dishwasher so we're pleased that it was approved but it's taken a couple of weeks. Choice sent out a repairman and he determined the issue and said it would be a couple days. We waited a few days and we got a message finally that they would send dispatch another technician. This is probably the third week and it just seemed like it took a little while longer than we expected.

Reply from Choice Home Warranty

Nov 26, 2019

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW

If you're in a crisis and you want action, they didn't provide action in a timely manner in my opinion. Last time, I had to use it, I had a clogged toilet. The first repairman came out and didn't fix it so I called Choice Home Warranty and let them know and they said they would get the contractor back out. They set up a date and time for him to come back out and then next thing you know, I get a text from Choice Home Warranty that this other company was going to come out and do it and I didn't understand why the other company didn't come.

I put in a recent call for no heat and it took about three days to get the call picked up. That wasn't acceptable to have to wait that long to even get somebody to refer them to assign the call. I had to call Choice and they escalated it and took another 24 hours so I don't think the response time was very good at all. I'm concerned that that's going to be my problem again.

They are courteous and attentive. I never had any problems with any of the companies they contract with. Several occasions, I've had to call them and needed help pretty quickly. I could use the online service, but I called. And they were not pushy and they would listen to my problem and then get a company out there very very quickly, like that day. Every company that has come out to service on my calls has always fixed the problem the first time around. They have been very competent, very professional. They are personable and they know what they're doing. They are also very courteous and take care of your property. They're very considerate.

To me they are pretty good and I've never had an issue any time I called. It's been a great experience. They got a technician out to fix my washing machine and it was fixed they way it was supposed to.

All the technician have good a really great job and are very friendly. They are always very responsive and send out good people who get the job done.

If you get a good person, it is good but it ended up being more of hassle to get help using Choice. There was one particular company that I could not work with and when I asked them to quit putting them with me, they never did anything about it.

Reply from Choice Home Warranty

Nov 26, 2019

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW

Choice home warranty is the most inexpensive choice and I haven't had any problems with the service, everything is working well.