Name: Choice Home Warranty
Rating: 3.8

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Amy

My AC went out completely during some very hot days. The technician that I got from choice home warranty basically said they couldn't come for 2 weeks. And there was no way that I can't have air conditioners for 2 weeks so I had to see someone else's service and they were able to come that day and fix it. I did have an experience on my dryer wasn't working well and the technician that came was very knowledgeable and friendly. But he came within a a couple of days. But that wasn't like losing your air conditioning though.

2 months ago

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Patty Hadaway

Every time I have called, I have had an appointment by the next day. It has been the best purchase I made when we bought the house. My sister recommended and I have recommended to many. Worth it!!!!

2 months ago

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Danielle Williams

A better idea of expectations would really help your company filing a claim where we were very uncomfortable in our home until the problem can be fixed. It was a day and a half before we got anything resolved. Just would have been nice to hear from somebody first line instead of just fill out the claim and wait.

2 months ago

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Andrew Gozdziak

Choice home warranty is great. Promt with scheduling, they only ask what problem we are having and it gets fixed and only a yr prescription and $85 deductible. You guys are life savers. Thank you. I will be renewing.

2 months ago

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William Verigan

Bennett and Sons did an excellent job fixing what turned out to be a minor problem with an HVAC. There was a storm that prevented their keeping an appointment. But Choice rescheduled quickly. Happy with Choice.

2 months ago

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Winona Barreto

Three claims Submitted in a month. One for dishwasher.which they didn't cover the pull out trays. 2 calls for the air conditioner. 1 covered. The second call is still to be determined since they haven't come out yet. Scheduled service for repairs are usually within 72 hours except for holidays.

2 months ago

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Mary

I recently had a service person come out as my garage door was not operating correctly. The service call cost 75.00 and the only issue the provider found was that the rollers needed to be replaced and this cost 250.00. this was not covered by Choice Home. Recently the same issue happened, and I had a handy man take a look and he fixed the issue within 10 minutes at no cost. However I recently had an issue with my garbage disposal and it was replaced with no issues.

2 months ago

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Janine

Some of the contractors sent to do the claims are not very supportive. I've had one come for my exhaust fan and wouldn't take the plate off to get the model number to fix the problem. After they left I took it off and resubmitted the claim. In this instance they were in a rush to do nothing. It appears that the contractors tell me the warranty company doesn't pay them good so the claims get put on the bottom of their list for service.

2 months ago

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Timothy

Priceing was excellent for the service. The washing machine needed to be replaced and it is going to take approximately two weeks.I think that is a long time to be without a washing machine.

2 months ago

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Gayle

Not impressed at all. Had our fourth claim for the identical problem. I was told today that as long as it’s over 30 days, it’s a new claim as you consider it “fixed”. It’s all just bandaid work so the customer will have another claim and pay yet another out of pocket visit co-pay. So far over $200 plus stayed at home 8 times (each time once to diagnose and another after you approve to have it “fixed”)

2 months ago

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Jennie

Slow response. Extremely difficult to speak to a human. My sales representative never responds to emails or phone messages. Settlement for my high end microwave was pathetic… didn’t even cover the tax. Really wish I had not entered into a 5 year contract… would love to find another company!!! For the record… it took 3 months to get a pathetic response to my claim.

2 months ago

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Lalita Easter

The customer service representatives are so terrible! I had to ask for a supervisor every time I tried to get anything done. I was selling my house and trying to get everything transferred to the new owners. It was so much trouble and very stressful! When I did need service, that was excellent & the price is outstanding. If they want to give 100% satisfaction, they really need to hire some good customer service representatives.

2 months ago

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Walter

Our air conditioning heat pump recently went out, but the replacement service was excellent. We are extremely pleased with the outcome and have no complaints whatsoever. The new system is working well and we are satisfied customers.

2 months ago

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Sharon

I recently received a denial for an air conditioner claim, which is disappointing. This is not ideal timing for me, and I didn't even bother reading the email thoroughly. I just know it's been denied, and now I have to cover the cost myself. It's been a frustrating week dealing with this situation.

2 months ago

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Donald

I needed some plumbing work done and called this company. They were able to come out the next day, which was great. The service was very efficient and I was pleased with the overall experience.

2 months ago

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James Denman Miamisburg, OH

I recently had an issue with my water heater that took almost a month to get fixed. Although it wasn't a critical problem, the delay in response was disappointing. I've had better experiences with other companies in the past, where I didn't have to pay anything for similar services. Having to pay over $1,000 for the repair made me question my decision to go with this company.

2 months ago

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Vincent

I had a great experience with this company. When my hot water heater broke, they responded quickly and sent someone out on the weekend to fix it right away. I highly recommend their services.

2 months ago

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Leticia

There were delays in finding someone to work on our dryer. Despite having used the service multiple times, this particular instance took longer than anticipated. Overall, the experience was satisfactory, but improvements could be made in terms of efficiency and timeliness.

2 months ago

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Anonymous

I recently needed to use this service, but they rejected my request and I've been struggling to reach a caseworker for assistance. Despite recommending it to others and encouraging them to join, I have faced difficulties in getting the help I needed.

2 months ago

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Chandra

I had a positive experience with customer support when I needed to use the warranty for my HVAC system. I easily opened an appointment on the website to report the issue, which made the process smooth and simple. Overall, I was satisfied with the service provided. Thank you.

2 months ago

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Lashawn

Customer support was helpful in addressing my concerns, but there were some issues with pricing and service changes. The representatives were easy to work with, fixing the problem efficiently. However, the increase in prices and service fees, along with the removal of certain services, was disappointing. Overall, the experience was satisfactory, but improvements could be made in terms of pricing and service offerings.

2 months ago

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Gary

I had a great experience with this company. I only used their service once when my dishwasher had an issue, and they were prompt in setting up a date for repair. The claim approval was quick, and the technician was efficient. I appreciate that they work with reputable companies. Overall, I am satisfied with their service.

2 months ago

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Judy

I've been struggling for weeks to get my freezer fixed due to the ice maker issues. Despite canceling and reopening the claim, the problem persists. Customer service has been unresponsive, promising callbacks that never happen. This experience contrasts sharply with my previous provider, leaving me disappointed and unsure about my decision to switch.

2 months ago

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Felton

I've had a frustrating experience with the technician not following up on my claims. The first claim for the wash had a part changed, but it didn't work, so a new claim had to be filed. The second claim for a ceiling fan has been pending for two months without resolution despite promises of a return visit. Filing claims is easy, but getting them completed has been difficult, especially with the second one.

2 months ago

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Jennifer

I had a great experience with the service for my broken dryer. The technician was prompt, efficient, and fixed it within an hour. He was hospitable and professional. I am satisfied with the service and coverage provided.

2 months ago

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Hector

I was disappointed with the service as it took longer than expected for someone to arrive at my home to fix the backed-up cesspool. The delay caused inconvenience as we couldn't use the water. Additionally, the service fee was higher than quoted without any prior notice of the increase.

2 months ago

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Barbara

I contacted customer support for a backed-up drain issue at the back of my house. They responded quickly and sent someone to fix it. The company approved the repair, which was covered under normal wear and tear. Overall, I was satisfied with the service, even though I didn't have to use it often.

2 months ago

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Sharon

I had a frustrating experience with Choice Home Warranty when my dishwasher overflowed. Despite not having an actual explosion or fire, the language barrier with the customer service representatives led to a lack of support. I had to hire someone to fix the issue myself. While I've had positive experiences with Choice in the past, this incident left me disappointed and feeling unsupported.

2 months ago

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Audrey

I had a frustrating experience with the warranty service as the person did not show up as scheduled, leading to a rescheduling. The representative apologized, but the lack of follow-through was disappointing.

2 months ago

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Carol

I have had mixed experiences with the service. It can be difficult to explain issues over the phone, but sometimes it works out. Customer service was quick to respond when I had a backup drain issue. However, there have been times when the technician said certain things weren't covered. Overall, it's been okay, but there have been some disappointments with coverage.

2 months ago

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Crystal

This product is overall correct and not just a one-time visit. I am satisfied with the service provided. The staff was friendly and efficient, making the experience enjoyable. I would recommend this to others looking for a reliable option.

2 months ago

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Esther

I recently used this service for my garage and I was very pleased with the results. The customer service was great and the job was done efficiently. I highly recommend them for any garage needs.

2 months ago

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Don

I had an issue with my HVAC system and the service was subpar. The technician didn't show up for 3 days, then claimed my compressor was falling apart based on unrelated pictures. I informed the company but was mostly satisfied otherwise. Customer service needs improvement.

2 months ago

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Matthew

When helping me, Choice Warranty was fast in approving and setting an appointment to fix my dishwasher. Unfortunately, it couldn't be fixed, so Choice allowed for its replacement.

2 months ago

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Kirk McLachlan

Great Service quick and reliable! Well worth the money saved, the piece of mind that if something goes wrong with the items covered that it will be taken care of. A very positive experience with Choice Home Warranty company.

2 months ago

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Amber Grubbs

As a single person, it has been a life saver to have a dependable and affordable service ready to quickly resolve any home concerns! I definitely recommend Choice Home Warranty.

2 months ago

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Mary

I was really impressed with the people I communicated with about my claim. They were very patient with me trying to get all the information they needed. But we made it through okay ✅ The site is very user friendly

2 months ago

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Philip

It took to long to find a service tech to fix refrigerator. As a result I had to provide another fridge until resolved. Then offered a gift card for Lowes to buy a new fridge. I still have not received the card. This kind of resolution is not satisfactory. Just a few months ago I purchased home warranty protection and prepaid for 3 years on 3 different properties. Hopefully I won’t need to use the warranty again but am concerned about service received if needed.

2 months ago

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Morris

Fridge was not cooling. Contacted Choice who sent a tech out. Tech said compressor, evaporator coil, dryer, and filter needed to be replaced. Choice did not approve even though our warranty covered repair or replce "all components and parts including integral freezer unit"Choice then send out another tech and he said I needed the same repair. Sofar, I have not heard back from CHOICE.

2 months ago

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Sherril

The technician quickly identified the problem with my AC. I received an email that the replacement part was ordered and I would be contacted when technician would return to install part.

2 months ago

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Julio Padilla

One of the technicians was excellent but others were not the same. You should check the quality of the third companies. In general, it is very good to have your insurance. I am planning to renew my contract even if I do not use it.

2 months ago

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Stephen

Submitted a claim for our AC. CHW wouldn’t replace just the part that needed to be replaced. They said the whole system needed to be changed. It would have cost us several thousands of dollars. We got our AC fixed by other means, it’s working fine. Thinking seriously about changing our home warranty policy with CHW and going with another provider.

2 months ago

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Miriam Eve Tidwell

Father and son arrived on time and were very thorough. They answered many questions, and for the first time since moving into this home 4 years ago, the air works like it is supposed to. Thank you very much

2 months ago Edited June 13, 2024

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Jim Transue

When I first made the claim was very happy at how easy it was to create and how friendly the persons were. I, however, was able to reset the breaker myself and thereby resolving the issue. I got back in touch with the warranty company and cancelled the request. But it started to act up again and I made a second request and that has been a nightmare. All I got then was word salad saying it had been marked as resolved and I got the impression that was the end of it. No service company has contacted me since then, although I continue having issues that I have to figure a work around for as I don't feel they will bother with me again.

2 months ago

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Susan Will

Pete the repairman was wonderful. He tried, repeatedly to repair our grandpa washing machine. A replacement was recommended and we received the gift card within 30 days. The new washer is awesome.

2 months ago

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Oscar

Choice Warranty has been very responsive to all my various service requests . Only concern. CW needs to be little quicker in letting the customer know the results, of the finding of any service tech, that performs a service call and parts, needing to be ordered to fix the issue, needing repairs. Other then that, have no issues with CW.

2 months ago

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Grace Alonzo

Repair was scheduled promptly. Technician scheduled work to be done ASAP as requested. The technician arrived on time. The technician was efficient and finished the job in a timely manner. He was courteous and polite.

2 months ago

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Leslie Hawkins Pierce

They dispatched a veteran technician to look at my stove immediately and within a few days my stove was fixed! The service provider was knowledgeable and gave excellent customer service…my oven is working like new!!!

2 months ago

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Barbara

Overall, I think it’s good. But there can be some improvements because I’m still waiting for my check from Lowe’s so I can go buy a new stove and it takes 30 days to receive that. I would give it 3 1/2 stars because of the problems I have with the stove. But that’s OK I’ll wait. I also didn’t know until I asked that it would be a Lowe’s email, not a Choice warranty email to get my Lowe’s card to buy another stove. So I need to be sure and check my spam which I think would be good to let your Customer Service rep. Tell the customer to check their spam if you have any questions you can call me

1 month ago

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Najat Tajuddin

Immediate attention. The claim payout process is confusing. I accepted your offer for payment for my replacement microwave before I knew that's what I did and I wasn't sure who was responsible for installing the replacement which should definitely be covered. However, the amount I received wouldn't cover installation. Also waiting 30 days to receive anything by email (e-Credit) is insane to me.

3 months ago