Choice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.

The Good

  • Choice Home Warranty Cost
  • First Month Free
  • Customer Service Open 24/7
  • No Home Inspection Required
  • Knowledgeable, Dedicated Team
  • Real Estate Agent Packages
  • Transferable Service Contract
  • Helpful Website
  • Extensive Coverage

Choice Home Warranty Cost

Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.

Choice Home Warranty's average service fee is competitively priced at $60. 

First Month Free

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote. 

Customer Service Open 24/7

Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately. 

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.

Knowledgeable, Dedicated Team

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.

In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed. 

Real Estate Agent Packages

Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.

Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement. 

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.

Any warranty contract can be renewed each year and is 100 percent transferable.

Helpful Website

Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.

The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them. 

Extensive Coverage

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioner and a refrigerator.

The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:

Basic Plan: $495 per Year or $43.75 per Month

  • Heating system
  • Whirlpool bathtub
  • Garage door opener
  • Electrical system
  • Dishwasher
  • Ceiling fans and exhaust fans
  • Plumbing system
  • Built-in Microwave
  • Cooktop
  • Plumbing stoppage
  • Garbage disposal
  • Oven/range
  • Water heater
  • Ductwork
  • Stove

Total Plan: $600 per Year or $52.50 per Month

  • Air conditioning system
  • Refrigerator
  • Clothes washer/dryer
  • Heating system
  • Whirlpool bathtub
  • Garage door opener
  • Electrical system
  • Dishwasher
  • Ceiling fan and exhaust fan
  • Plumbing system
  • Built-in Microwave
  • Cooktop
  • Plumbing stoppage
  • Garbage disposal
  • Oven/range
  • Water heater
  • Ductwork
  • Stove

Optional Coverage: Cost per Year

  • Pool/spa: $180
  • Stand alone freezer: $40
  • Septic tank pumping: $65
  • Sump pump: $40
  • Limited roof leak: $70
  • Second refrigerator: $40
  • Septic system: $120
 
  • Additional spa: $180
  • Central vacuum: $40
  • Well pump: $100
 

 

See if you qualify

The Bad

  • Claim Denial Cases

Claim Denial Cases

Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.

However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future. 

The Bottom Line

Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.

Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.

It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.

With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.

Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous. 

We'll Introduce You!

Call our recommended rep over at Choice Home Warranty below.

1-(855) 416-4247

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User Reviews

Star Rating

3.7
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8,365 Reviews

Review Breakdown

5 star
53%
4 star
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3 star
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2 star
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1 star
21%

Sentiment Criteria

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Curt Ross

June 25th, 2020 Marietta, GA

My claim was handled promptly and professionally by the technician.

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Brenda G Long

June 25th, 2020 Manchester, TN

I was pleased with the service I received over the phone and the discount really helped. I appreciated the sales person helping me get the best deal overall.

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kyle wolff

June 25th, 2020 High Ridge, MO DETAILS arrow_drop_down
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They dont replace light fixtures apparently! They are a part of my home..Whats the point of having a warraty? Please read their fine print as i only took their word that they read all that they dont cover. So disappointed. Will be canceling unless they make this right

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Reply from Choice Home Warranty

Jun 26, 2020

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

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Jason

June 25th, 2020 Orlando, FL

My experience was awesome and straight to the point. Amy was Great explained The policy from A-to-Z.

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getnet my baby like this tsegaye

June 25th, 2020 Garland, TX DETAILS arrow_drop_down
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Fast response to my claims and all my claims are well done. And I recommend Choice Home Waranty to everyone.

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Andre Jaundoo

June 24th, 2020 Houston, TX DETAILS arrow_drop_down
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My 20-year-old dryer circuit board was malfunctioning and was not repairable. Instead, Choice gave me a check to replace the dryer. The amount of the check was quite generous, considering the age of the dryer. Thank you Choice Home Warranty.

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April Tyler

June 24th, 2020 Mount Holly, NC DETAILS arrow_drop_down
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Asking me to do a review is not good because i still have not gotten a plumber out here and my problem with ac unit needs more than a bandaide it needs a whole new system not just a compressor. I am not a happy customer. Oh and electrician git his service fee just to say we need to put in a dedicated line

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Reply from Choice Home Warranty

Jun 26, 2020

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

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Patricia Ann Lyons

June 24th, 2020 Pontiac, IL DETAILS arrow_drop_down
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My ac got fixed in just a few days. Warranty people are polite easy to talk too. it's been 2 months and my furnace is still not fixed tho

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Roger Matherson

June 24th, 2020 Virginia Beach, VA DETAILS arrow_drop_down
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Quick response with reputable service providers.

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Doris Baldwin

June 24th, 2020 Hampton, VA DETAILS arrow_drop_down
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Choice home warranty is a very helpful in meeting the customer needs they are very professional and kind.

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Vince Rector

June 24th, 2020 Tempe, AZ DETAILS arrow_drop_down
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Our technician, Hector, met the timeline that was promised, was very professional and knowledgeable, and got the job done in a timely manner. It seems at this point that there are no other issues related to our claim, so...Thank You, Hector with Shard Electric!

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Gary Fleischman

June 24th, 2020 Philadelphia, PA

Jesse L called me and offered a great deal for my warranty and is covering more things than AHS for less money.

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Patricia

June 24th, 2020 Louisburg, NC DETAILS arrow_drop_down
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I recommend choice to anyone. It is worth the money. I was able to use it to get my stuff repaired and when there was a case they couldn’t repair it, they sent a check to partially cover replacing my appliance. When I call customer service, I am able to get my question answered and anything I needed completed within a reasonable time frame.

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J Monette

June 24th, 2020 Greenville, NC

Brett P was over the top. He had an outgoing personality and was absolutely helpful in answering all my questions. I have already emailed this warrant company to about 9 of my friends just based off of my experience with him!

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Mary Anne Petersen

June 24th, 2020 Florence, SC DETAILS arrow_drop_down
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Very personable. Good at follow ups. Cost is within my budget.

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Linda Ponder

June 24th, 2020 Clarkston, GA

Kayleigh went above and beyond providing me with a great plan at a great price. She was extremely diligent in calling me back and was very courteous and personable. Kayleigh was very patient with me, as I was indecisive, and she guided me into a plan that I could absolutely benefit from. Thank you.

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Anonymous

June 23rd, 2020 Gray Court, SC DETAILS arrow_drop_down
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I feel like they were a little slow about getting the technician notified but beyond that it’s a good service and I think it is a good value.

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Jack

June 23rd, 2020 Fishers, IN DETAILS arrow_drop_down
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Everything is good except it can be a little bit of a hassle to get a hold of somebody calling in, that is my only complaint.

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Patricia

June 23rd, 2020 Indianapolis, IN DETAILS arrow_drop_down
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I’ve had great responses. When I need to use it, I call and they contact me by email and I didn’t have to wait.

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Muralishankar

June 23rd, 2020 Exton, PA DETAILS arrow_drop_down
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Their promises are very big and they are not good. They never look at it from the customer’s angle, they just want to save their own money. Even after explaining thing, they did no send the proper, well-equipped technicians to my house and after all the different loss, instead of helping me out, they are kicking me out.

Choice Home Warranty Logo

Reply from Choice Home Warranty

Jun 26, 2020

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

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Elaine

June 23rd, 2020 Oklahoma City, OK DETAILS arrow_drop_down
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They’re usually pretty quick to get back to you but it hasn’t been pleasant in the last two months, I still don’t have my plumbing fixed. It has been very frustrating. They offered to reimburse me and they took that back. There are a little hidden rules.

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Reply from Choice Home Warranty

Jun 26, 2020

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

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Eddie

June 23rd, 2020 San Angelo, TX DETAILS arrow_drop_down
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I’ve used Choice home warranty a couple of times and they’re very prompt and get me results. My air con went out and I called home warranty, and somebody was here within an hour or two. It is very rapid service.

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Deidre

June 23rd, 2020 Atlanta, GA DETAILS arrow_drop_down
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It seems like everything went crazy in my home one time. The dishwasher and stove and furnace had issues and they came right away and everything was pretty good. They’re very proactive and give honest feedback.

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Anonymous

June 23rd, 2020 Westerville, OH DETAILS arrow_drop_down
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They’ve been responsive to the couple of requests I’ve had and they’ve responded quickly. we just moved into this house and the filter for the pool was leaking and they had someone come out and replace it so it works great.

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Clara

June 23rd, 2020 Converse, TX DETAILS arrow_drop_down
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Signing up is very easy. It’s efficient and low cost and good for emergencies. They’re always pleasant and professional. Always have somebody come out as soon as possible. I am a happy customer.

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Anonymous

June 23rd, 2020 Marana, AZ DETAILS arrow_drop_down
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I would never recommend them. I am only still with them because if I change plans the price goes up considerable. Service calls would go from forty five dollars to seventy five dollars. The policy is good but what they cover is bad. Customer service is unresponsive. I am putting in a claim right now and I haven’t heard from them in five weeks. The response time is terrible. I called and they said somebody would call within 24 hours and I still haven’t heard back.I called them for the pool and they sent out a guy who didn’t bring his tools and it took him three days to come out. He only diagnosed the problem and he was asking me questions about my pool equipment and I was like you are the repair guy not me. They don’t seem to care. They get the cheapest possible.

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Reply from Choice Home Warranty

Jun 26, 2020

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Verified Customer

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Kenny

June 23rd, 2020 Laplace, LA DETAILS arrow_drop_down
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Everything has been great. They are always trying to help you not just take your money. They stick to their work and are always on time.

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James

June 23rd, 2020 North Versailles, PA DETAILS arrow_drop_down
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I had American Shield for 2 years and wasn’t happy and I am not a happy camper with choice either. My AC went down May 25th and it is June 15th and I still have no sir conditioning. I am waiting for service people to come out and do some work. The compressor is pretty bad and they think the unit has to be replaced at the price $450 plus the sixty five dollar service fee. I am paying for the whole service fee for the year.

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Reply from Choice Home Warranty

Jun 26, 2020

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

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Randy And Karla

June 23rd, 2020 Abilene, TX DETAILS arrow_drop_down
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I like that offered coverage on small things like garage door openers not just heating and air conditioning. A technician came out really fast and replaced the ceiling fan so that was good. The two or three times we’ve used them the last couple of years they have fixed stuff for us but they did drag their feet about the AC because it is old.

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Stan

June 23rd, 2020 Saint Louis, MO DETAILS arrow_drop_down
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I was recommend by another individual so I went with them and I would recommend choice to anybody. They have great service. Everybody is great.

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Jeffrey

June 23rd, 2020 Fort Washington, MD DETAILS arrow_drop_down
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Positive experience. Keep up the good work choice. Price is reasonable and good customer service. They are on time and respond to my claims. The job was completed but they do need to upgrade the workmanship in my area. They shouldn’t have to get someone from Delaware to work in Maryland.

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Patricia And Don

June 23rd, 2020 Gold Canyon, AZ DETAILS arrow_drop_down
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We’ve had a couple of problems. We had a refrigerator fail and they sent out people but it has been over a month and it is still not fixed. The contractors did not do the job.

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Lloyd

June 23rd, 2020 Abbeville, AL DETAILS arrow_drop_down
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They have the best price and are the best rated. They always have been very efficient in taking care of the problem. I’ve only used for a few things and they have been very quick and professional. The people for the most part are top notch.

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Robert

June 23rd, 2020 Indianapolis, IN DETAILS arrow_drop_down
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Good company to choose. I have called a couple of times, and one time it wasn’t resolved but the second was really fast and the now I am on the third one and they are sending a check which is not enough to actually replace the washer. The service is good, the people are always on time. I like the prices more then some of the other companies.

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Andrea

June 23rd, 2020 Marietta, GA DETAILS arrow_drop_down
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It is kind of a hassle sometimes to discuss the claims when they deny it but customer support is good.

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James

June 23rd, 2020 Sun City West, AZ DETAILS arrow_drop_down
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They do not allow enough to replace the dishwasher and didn’t repair it. I do not recommend.

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John

June 23rd, 2020 Middletown, DE DETAILS arrow_drop_down
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One time I needed it for my garbage disposal and they took care of it and my air conditioning and they took care of that but not my hot water tank, they said it was not covered, I wasn’t pleased with that.

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Teri

June 23rd, 2020 Lusby, MD DETAILS arrow_drop_down
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Services and vendors are terrible. I would never use them again.

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Catherine

June 23rd, 2020 Spring, TX DETAILS arrow_drop_down
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We used them for air conditioning and they were quick with responses and knowledgeable.

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Bill

June 23rd, 2020 Orlando, FL DETAILS arrow_drop_down
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I heard they were supposed to be good. They don’t back up or call their customers. Not too long ago, I called to get my dryer done and they sent a guy over. He looked at it and didn’t have the parts he needed and left and I haven’t seen him again and it has bene 3 weeks.

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Robert

June 23rd, 2020 Gainesville, FL DETAILS arrow_drop_down
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It’s a good company that provided a valuable service. It is cheaper than American Home Shield and my requests are responded to and generally accomplished with a short period of time. The policy penalized maintenance issues, and that is somewhat troublesome for me going forward because I wasn’t aware I had to keep p a manufacturer’s maintenance regiment for the services to be provided.

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Angela

June 23rd, 2020 Clementon, NJ DETAILS arrow_drop_down
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The last time we used it because my dryer broke and they sent someone out to fix it. With stuff, some were fantastic and some were just okay.

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Vincent

June 23rd, 2020 Jacksonville, FL DETAILS arrow_drop_down
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I came with the house when we bought it and it is an exceptional service. They are quick to respond, they come out within a couple of hours to fix the problem.

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Linda

June 23rd, 2020 Glendale, AZ DETAILS arrow_drop_down
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I like them well enough to recommend them to my daughter. She signed up with them for her home warranty. Over the past few years whenever I have called them, I have been helped and scheduled right away.

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Joanne

June 23rd, 2020 Eden Prairie, MN DETAILS arrow_drop_down
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The price is the best. They gave me all the information I needed to be comfortable to keep me up to date. The technician they sent for my aid conditioner and furnace was very skilled and knowledgeable and I did not need to replace it.

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Yolanda

June 23rd, 2020 Hampton, GA DETAILS arrow_drop_down
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I worked with American Shield the reviews were better with Choice Home Warranty so I switched. I put in a request and I received an email immediately that the request was received and then another confirming a vendor picked it up and scheduled an appointment date and time. Everybody is polite and efficient so I have no complaints.

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Gary

June 23rd, 2020 Arlington, TX DETAILS arrow_drop_down
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They keep finding excuses why they don’t cover things. For the pool heater, we had an extra coverage for a pool, and they said they wouldn’t cover it. Also they tend to bandaid things together instead of fixing things permanently.

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Reply from Choice Home Warranty

Jun 26, 2020

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

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Karen

June 23rd, 2020 Woodbridge, VA DETAILS arrow_drop_down
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No hassle. The job was done very well and efficient. The technician came right away and was very friendly.

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Lydia

June 23rd, 2020 Las Vegas, NV DETAILS arrow_drop_down
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I’ve had them for several years now and I trust Choice is giving me the best deal and value for my money. I like the service they provide. They’ve always been very quick and efficient when I needed help. If anybody is looking for a good home warranty, they should try Choice.

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Carole

June 23rd, 2020 Sun City, AZ DETAILS arrow_drop_down
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I had to use them once and they were reliable, on time, and stayed in contact. They gave me quality work. Everything was great.