Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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kini tran

I have had Choice 2x times, 1 at 4 years and 6 months bonus and another at another 3 years and 6 months and both times had coverage that more than paid what was covered for all the appliances and certain things that breakdown in the house from leakage of showers in the second floor to plumbing in the toilets and sinks, to most of my appliances that were fixed or if not, given a credit to purchase another appliance from clothes washers, to dishwasher to microwave. I highly recommend them. AC is not much coverage really under specific terms so I don't rely on them for that. They are a solid company and back up most coverages. Oh yes and I just change my failing garage opener that was covered. They also do coverage on the springs of the garage I hear if that ever fails.

3 months ago

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Verified Customer

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Rosemary

I like them so much. The last appointment that I made was for a refrigerator malfunction. My refrigerator stopped working and with the gentleman who was supposed to come out, I had to cancel it because it was still under warranty with LG. He spent some time with me on the phone and he went through a whole bunch of things with me. He was very helpful without even coming out. I had to cancel the appointment, but he called anyway to make sure and was extremely informative. He also gave me a lot of good information about the actual LG refrigerator that I had. So I was impressed with the customer service I got.

3 months ago

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Jeanne Old Lyme, CT

My first claim was a disaster as they denied the claim a day before the service man was suppose to be here. Once I got this corrected after 3 phone calls. The service man was here on time and was very professional but had to go back to company if they would approve it. Came back after and got clock working but the main call for light staying on after you turn stove off was not done although this was what my original phone call was about. Will try again later to see if I can get this fixed. 2nd claim was quick and easy although he charged me for a new remote which I expected but he also charged me for the small wheel the cable for the garage door goes up and down on. Garage door is working beautifully and I am satisfied.

3 months ago

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Verified Customer

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George Thomas, Jr. Byron, GA

I was skeptical when choosing a home warranty company. I made sure to do my research and look at a number of first hand reviews. I eventually settled with Choice Home Warranty, and it ended up being one of the better decisions I made. I had to make my first claim not to long ago and it went extremely smooth. My furnace went out and it has been cold so definitely needed it back up and running. I did the claim online and at about 9 that night and I had an appointment scheduled around 4:45 that morning. The heating and air company they used came was very responsive and they came to diagnose the problem. They had to order a fan assembly for my furnace. They got to my house around 10 that morning and the claim was approved within a couple of hours. Soon as the part came in they came right on out to get us up and running. I will definitely be renewing my policy with Choice.

3 months ago

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Verified Customer

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Vicki Sun City, AZ

I had an excellent technician who fixed my heater by installing a new motor. I would use this man again. He was professional and knowledgeable. What I dont LIKE I filled out your survey and gave high ratings, but when i wrote my response there were not 50= words. It wouldnt let me submit it. It took much longer than the 2 minutes I finally said, " the hell with it" and didnt submit it because I couldn't until I wrote 50 words. That is not right. You should accept what people say and not put a limit on the number of words. I am angry about that and it will effect if I continue with Choice or not

3 months ago

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Olda Norwalk, CA

I was very please with the service and quickness when I put a claim for service for one of the showers in my house that was not working . No hot water was coming out. I called 12/20/2023 and was told by the agent that I would be called within 24-48 hours from the business that would take my claim. That same night Oasis Plumbing & Drain Service, Inc., texted me that I was schedule for 12/22/2023 between 12:00pm and 4:00pm. I had a question and text Oasis plumbing. I was told that if they had a cancellation they could possibly be there today 10/21/2023, I told them it was okay on Friday, this was at 11:25am. I was surprised when I received a call at 3:28pm letting me know they were on their way if it was okay with me. I was and the technician that came was very professional, knowledgeable, fast and after he finished he left my bathroom as it was before, very clean. My shower works perfectly now.

3 months ago

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Yvonne Watson

I like the the fact that the staff members, as well as the technicians were courteous and professional.

3 days ago

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Teauna

Yes, I highly recommend. I am a single woman and without Choice Warranty I am not sure where I would have started. Thank you for your help

1 week ago

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Rose

Great response time whether you use their internet site or call them. Very informed service people were sent. Very satisfied with Vhoice

1 week ago

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Virginia

I was shocked when my claim was denied to repair the broken handle of my refrigerator. This was definitely not caused by misuse! I paid $85 and nothing was done to fix it! I informed the person of the problem when I put in the claim over the phone. I wish they had told me that this wouldn’t be covered before I wasted $85!

1 week ago

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Christopher

I’ve been satisfied with every claim I’ve made and you will too. The only issues I’ve heard of were between CHW and the trades that they deploy to answer the claims.

1 week ago

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Józef

It takes them forever to find a solution to a problem, procrastinating, giving a run a run with issues and telling me afterwards that it is my responsibility to order parts needed and the manufacturing companies do not sell parts to homeowners just to vendors. Very disappointing, the resolution manager's have a worst attitude than customer service staff. I will not be renewing my policy.

1 week ago

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Janet

They did an excellent job with getting somebody to service our air condition. They did save us money on the repair.,but I didn’t know I had to buy the guy the minute he screwed the last screw. I’m glad I had the contract

3 days ago

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Joe

Very pleased with this company. Everyone one who have come to my home have been very nice. Fixed everything. Great company. Great service. Thank you very much.

2 weeks ago

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Janice

The associate did not put my complete plumbing issue down. I ended up paying for one minor clogged sink and not the complete bathroom drainage issue. Tech could not address the whole issue due to this error. The problem is still there.

2 weeks ago

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Emmanuel

First two assigned techs were scheduled 6 and 8 days later instead of the 1-2 day turn around. Plus they were over 35 miles away from home instead of being closer. None of the first two techs returned my calls. Both were long distance calls. Customer service did not ask the make, model serial number of my GE dishwasher so the tech would know what he was dealing with. Luckily I contacted Nolan from Layer One Solutions explained the problem. Nolan was a first rate tech who explained the control panel problem.

2 weeks ago

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Randy

had to get my own technician when my water heater went out because a week later chw still had not found anyone to fix the problem. paid entire bill myself because my technician said he did not have the time to submit all paperwork needed to get my money reimbursed back from chw.

2 weeks ago

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Jane Blakeslee

I live in Alaska. In January I was on vocation and my garage had frozen pipes. Choice Home Warranty could not find a company in my area to fix the pipes so I had to have a company come from Anchorage and fix the frozen pipes that ended up bursting. Then the heater in the garage quit working. After fighting over the phone with Choice for several days they agreed to let me have the company that fixed the broken pipes fix the heater. This company was not on their list of companies that worked for them. Choice told me that they could not find a company that would respond to them asking for work needed done. I would not recommend this warranty company to anyone.

2 weeks ago

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Raymond Johnson

Quick response and the technician was kind and knowledgeable. He went over and above and made sure our dishwasher was also level which was something we didn’t call about.

3 weeks ago

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Joann Miraglia

I like everything regarding Home choice. Representative on the phone were outstanding. And the company that they sent Twin City appliance and the technician Ryan was out

3 weeks ago

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Donna Palms

I have used choice home Warrenty for 5 years. It is always a great experience. I am a notary signing agent. I have referred many clients to choice home Warrenty.

3 weeks ago

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Roman Rios

The company is good, the time response is the only thing it would need to give a 5 stars service, since they work with third party companies the time response, quality and professionalism would depend in them,

3 weeks ago

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Kim Pham

Easy site to navigate and set up a claim. Claim was promptly address and scheduled. Communication was good with service vendor and they fixed our leak.

3 weeks ago

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Faith Smith

It was very easy to set up a claim. However, it took over a week before an authorized repair person could be located to come to the house to look at my microwave. That, to me, is an inordinate amount of time.

3 weeks ago

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Joy

Tried to get follow up information about my service and could not get anyone to answer the phone. They need to come out again to finish the job but cannot find the number. How do I get the information? I am Very new to the company and what to be pleased

3 weeks ago

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Derek

The first plumber you tried to set us up with told you from the beginning they were too far away. But you treated us like we had an appt. When they didn't show up we called and they told us what they told you. So we had to start over. The next one was far away too but they came out. You only paid for part and nothing else. So you got thousands of dollars but only paid $300. We will not be renewing.

3 weeks ago

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Phillip

I wasn’t happy about the cost I incurred, but the service was great and choice warranty was very helpful. The technician was great. Everything seems to be working fine on the AC system, and I am very satisfied.

3 weeks ago

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Kecia

When I first signed up for this program it was very different. I do not like how long it takes to get a claim assigned. I have one outstanding claim and I don't know what needs to be done to resolve it and my fridge is still broken. I am also upset that it states in the advertisements that they will "replace" the appliance if it is broken however what they will do is give you some amount that they feel that they can get your replacement appliance for and it is in no way an amount that you can get that appliance for. My washer died and was not able to be replaced it was top of the line and even had steam/sanitization setting on it but they gave me $470 dollars toward a new one. That did not in anyway pay for a new washer of equal type. That $470 was only after I argued that my washer was top of the line and had digital features etc. so they upgraded me to 470. Also what they fail to tell you is that when they give you the money it will be 25 days after you accept their offer and it will be given to you in some type of a e-voucher from Lowes. Now I don't know who they think wants to wait to get a washer that long but I have serious laundry to do. I was very unhappy with this situation I feel like they have misled the general public in regard to this.

3 weeks ago

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Liz Eaton

I cannot give a five star because my dishwasher is still not fixed. He fixed the hose but then the pump went and I am waiting to hear from you about fixing it. If it gets fixed then I can give a five star review

3 weeks ago Edited April 16, 2024

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Lisa

Submitted two claims. One has been handled but the other one had to do with gas smell. First company refused to work with warranty and I wasn't notified by warranty company on why they hadn't showed up so I called servicer company and they said they notified you they would not be doing claim. A week later still no word on service so I just called local company to figure out gas smell and paid out of my pocket. I look at this as a failure for Choice Warranty and as a real estate agent I would not refer you.

3 weeks ago

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E Gray

The proper and most efficient fittings for repairing the plumbing leak were denied by Choice. I was quite disappointed a second rate method of repair was all CHW would approve. I paid the difference and this was after I had already paid the cost of a new water heater despite it being 18 years old and no longer acceptable to homeowner insurance carriers. I am searching for a different home warranty provider.

3 weeks ago

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Luella Brown

It's 2 stars this time because they were unable to find a company to fix my gas leak. They say they have over 12,000 or something like that companies but I couldn't get this done. The other jobs that needed repair at my house was done within a manner of days. I am just sooo disappointed, but I hope and pray that the reimbursement process goes through.

3 weeks ago

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Daniel Cole

Great service. Easy to schedule a professional to come fix my problem, in this case a faulty dryer. Definitely happy I use Choice for my home warranty.

3 weeks ago

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Jeffrey Alexander

Didn't appreciate the extra $160 for the service. Apparently, your company considered industry safety standards to be a "modification." Position taken was in the best interest of CHW. That broad language in the agreement was a handy loophole.

3 weeks ago

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Laura Lee McQueen

I had to file a claim for an ac repair. Due to the age of the unit it has to be completely replaced. Choice refused to cover the cost of the replacement and will not refund the money I paid for the warranty either. The company Choice sent said the replacement is strictly due to the fact that the parts for the unit aren't made anymore, but Choice claimed it was due to lack of maintenance on my part - which the technician said is NOT the case! I filed an appeal but was told their experts (in the appeals dept) "know what they are talking about". I have since had another company come out that agrred with the first tech - its not lack of maintenance, but the parts cant even be ordered anymore. I have filed a complaint with the state and contacted my local news. Would give zero stars if it were a possibility. DO NOT purchase a home warranty from Choice. It is a waste of money.

3 weeks ago

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Marie Locklear

I'm pleases With this company. I didn't have any claims the first year, but I've had two this year. Service was fast and painless. The tech on the last claim was very nice.

1 month ago

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John

When I ask a question, I never get answers. I've been putting in and asking questions and I have not gotten an answer yet about my contract. I've used it once. I put in three total this year and had to cancel two because what I thought was broken decided to get fix itself, except for the refrigerator, but that was taken care of.

1 month ago

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Peter

When my wife and I signed up for Choice, We were assured that we would be able to choose our service company. That was not the case on our first service call. Subsequently, the technician that responded ended up not being able to fix the stopper of our two year old commode and the only alternative was to purchase a new commode that we had to order and pick up from a local store to have them install. $750 later…

1 month ago

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Chris Musco

There are a few things that I have enjoyed so far with choice home warranty. Gift is the ease of placing a claim. The second is the quick response time. The third is the quality of service providers

1 month ago

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TeeTime

Initially, the rep misidentified my plan; Said my issue was not covered. Once that was straightened out, almost immediately, technician was assigned and quickly available. Technician also accommodating to my schedule.

1 month ago

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Enrique San Jose, CA

It was my first claimed, so I expect to get answers quick and expect my call be answered as smooth as possible. And indeed, actions was taken and my claim was answered and job was done professionally.

1 month ago

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Carol Perez Cleveland, OH

Quick to schedule appointment, but fairly long wait (1 week) for repair person to come out to look at it. Then even longer (2 weeks) for appointment to come back and actually fix the issue. For a large family, 3 weeks is a long time to go without washing clothes

1 month ago Edited March 18, 2024

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Tes Kefle

The quick response. I called on Saturday afternoon when I found out my heater was not working. On Sunday I was notified service was schedule early Monday. Chicago as you know the weather changes so rapidly. So on Monday the heater was fixed and running well. Thanks Choice.

1 month ago

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Peter Kingan Houston, TX

My appliances were repaired in timely manner. My kitchen was left totally clean and like no one was ever there. Everything works great. Service man called and let me know time line

1 month ago

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joe verrengia

The only thing that I would like to change about this company is the length of time it takes to get a gift card when they’re replacing an appliance, other than that they’ve been fantastic and the people who answer the phone to help you are very knowledgeable and helpful And fully address any problems that you may have

1 month ago

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Kathleene Hoffman Plainfield, IL

Washer broke got money to buy a new one. Then the microwave needed to be fixed. I paid 69 dollars and it's good again. The man thar come from Razor Sharp is very nice and honest about what's wrong. I very happy so far.

1 month ago

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L. Johnson

When I join this company I was happy until I needed help to repair my air condition, the contractor they sent out couldn't fix the problem, all he wanted to do was check the refrigerant he said that the company would pay for anything more. I end up fixing the problem myself. Iam very disappointed with the contractor that was sent out, he was not helpful at all. Larry Johnson

1 month ago

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Janet kaplan Pittsburgh, PA

They always do the right thing. Either fix it or replace it! I have never had a problem with Choice Home Warranty . Have been using them over 6 years and it’s worth every penny

1 month ago

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Barbara Alderman St. Cloud, FL

My sink was stopped up. The guy came in. He spent no time at all. He did something to the sink, and it was the same. It was exactly the same so I had to have someone else come because he couldn’t come back and had to pay for someone else, I requested my money back since it all happened within three days and they said no I didn’t get my I didn’t get any satisfaction from this guy and I wouldn’t let him come back anyway so I’m very disappointed that y’all took my $85 and wouldn’t give it back to me because it was no help at all and I had to pay twice because I had to pay someone else B

1 month ago

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Karen Abrams Louisville, KY

Tech came unprepared. We had sent make, model, serial. And problem ( timer won’t advance), first to Choice, then again to Sears home service at their request. Tech showed up with no info and no parts. Spent all morning trying to get his app to work. Then said was waiting on authorization. I finally called Choice and got the authorization number for him. Then wrote him his check for the call. He then told me he couldn’t return to replace the timer until March 27. This was in Feb 20. Half the day wasted and nothing done.

1 month ago