Choice Home Warranty
check_circle VerifiedChoice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.
The Good
- Choice Home Warranty Cost
- First Month Free
- Customer Service Open 24/7
- No Home Inspection Required
- Knowledgeable, Dedicated Team
- Real Estate Agent Packages
- Transferable Service Contract
- Helpful Website
- Extensive Coverage
Choice Home Warranty Cost
Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.
Choice Home Warranty's average service fee is competitively priced at $60.
First Month Free
Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote.
Customer Service Open 24/7
Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately.
No Home Inspection Required
Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.
Knowledgeable, Dedicated Team
With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.
In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.
Real Estate Agent Packages
Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.
Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.
Transferable Service Contract
With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.
Any warranty contract can be renewed each year and is 100 percent transferable.
Helpful Website
Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.
The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them.
Extensive Coverage
Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioner and a refrigerator.
The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:
Basic Plan: $495 per Year or $43.75 per Month |
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Total Plan: $600 per Year or $52.50 per Month |
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Optional Coverage: Cost per Year |
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The Bad
- Claim Denial Cases
Claim Denial Cases
Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.
However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future.
The Bottom Line
Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.
Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.
It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.
With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.
Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous.
Call our recommended rep over at Choice Home Warranty below.
1-(855) 416-4247
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User Reviews
Star Rating
8,365 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Bobbie
My monthly premium is one I ca afford and what they offer is good. They quickly respond to my needs in a timely manner.
Verified Customer
Melvin
Competitive prices. They fix my appliances in a timely manner. About 2 or 3 weeks ago my garbage disposal went out they sent a comrade and he fixed it in less than 30 minutes. They make sure it was fixed.
Verified Customer
Rob
I’m in real estate and I recommend them on home sales and I have also purchased them in my own home. They are very prompt. MY HVAC system would not cool and they were out almost immediately and repaired it. I have never had any issues and my clients love them also.
Verified Customer
Vanetta
Whenever I have to use the service, they are here on time when they said they were coming and they manage the problem, they always repair what I need repaired. There is never a delay.
Verified Customer
Betsy & Jason
I’m a real estate agent, I only refer Choice Home Warranty, I’ve probably set up about 20 different policies. It is easy to request someone to come out and help when something is wrong. I had a terrible experience but that was not Choice’s fault. It was the contractor but they should put in a system so they know not to refer a vendor to your house again. Other than that everything has been fantastic. The call center is frank so I know I can count on them to explain the policy.
Verified Customer
Karen
Just about all the technicians I have dealt with have been efficient and competent and timely. That has been important for me and the cost is reasonable in terms of technicians fees. There was an incident and I did not appreciate the way they handled it but I am appreciative of the people they have sent the many times I have used the warranty.
Verified Customer
Burnett
So far they repaired my plumbing in a very professional way. I would recommend it.
Verified Customer
Anonymous
The people they send are sometimes not qualified and create more problems and that is more money.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.
Verified Customer
Cornelius
Everyone we’ve done business with because of Choice has been knowledgeable and very reliable. They take us seriously and act promptly. They do the best job under he circumstances and age of the appliance. My 7 year old dishwasher failed to function and the parts were difficult to find but when they did, they came back and repaired it and it has been functioning very well every since.
Verified Customer
Anonymous
The other week I had to use it twice. Once for my air conditioning, which they did in a timely manner, and the other was for the stove. That too longer because they sent the wrong part, but they were very nice and apologized for their fault. I think they care about their customers. I had American Shield for years and had problems.
Verified Customer
Kristiann
Setting it up was easy. Everyone was considerate and answered all the questions. They were very helpful and did a great job with my most recent claim. My microwave quit functioning and it got fixed. The outcome was very satisfactory.
Verified Customer
Danielle
Just recently I had to use it for my air conditioner and the guy came out the next day and I the bill was taken care of, with me paying me portion of course. The quality of work has been good.
Verified Customer
Peggy
They really work with us being seniors to help us. The respond the next fay and get service people here within two days and order parts in no time. I am highly satisfied with them. The price is pretty awesome for the warranty and I can’t say anything bad about the copays.
Verified Customer
Phyllis
I chose Choice Home Warranty because a friend recommended it. It has been a great experience. The people are very polite and do the job with no problem.
Verified Customer
Anonymous
They provide excellent service and I get excellent results. I needed to use it when something broke down and the response was immediate.
Verified Customer
Karen
I appreciate that they have saved us some money and overall the service has been alright. One of the contractors messed up things for them because I had to pay the copay again for a second opinion when I had a problem. Except for the one contractor, they’ve been pretty good.
Verified Customer
Terri
I’ve had issues on both end of the spectrum. Getting something done is good. My air conditioning went out and within two days I had somebody fix it, that was perfect. Signing up was disaster and there are too many exclusions. The plumbing is not covered. I was lied to in the beginning so my price was lowered.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Verified Customer
Jeff
I think they need to improve the technician they contract with and approval times but it is reasonable priced and they answer your calls. Customer service is great the only issue is waiting to get approved for the technician to come out.
Verified Customer
Maxine
The service is excellent. I had a problem with my AC and the next day I had someone out fixing my AC unit and it was working again. They were fast and responsive.
Verified Customer
Beverly
They do service as quick as they can. I live in a rural area so there are a lot of services that don’t service my area quickly but they have been very cooperative and get someone as speedy as they can. One thing is I did notice the price went up and I didn’t get anything that told me that.
Verified Customer
Ken
I needed to have a hard water replaced and filled out the form requesting my regular plumber but they assigned me another one so I wrote back and they gave me another one and then I had to write back again and finally they assigned the plumber I requested. So they are responsive but not to my specific needs.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Verified Customer
Susan
I’ve had Choice for a few years. Normally they are really good with requests for services, very quick, but if you have a problem it id a big deal trying to get approval for it.
Verified Customer
Claudell
At the time, I thought that Choice would be the best because they kept saying if they can’t fix it, they will replace it but that is not true. They couldn’t fix my refrigerator and they wanted offer me half the value, which is not replacing it. That is false advertising.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.
Verified Customer
Rose
They’re a pretty good company. The last time I called them, I got service the same day.
Verified Customer
Frederick
When I needed to use the warranty, I called them and they sent back a date with the technician, who took care of the problem in an efficient way. Everything was great. They have lived up to what they promised me.
Verified Customer
Gwenn
We’ve been without air-conditioning three weeks because Choice said they couldn’t find a part. Their service are really bad. You call and can’t even reach a person and they don’t return emails. I had a quote manager taking care of my case because of the issues. I am sure they have some good parts, I just have no idea what they are.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Verified Customer
Steve
They follow up afterwards to make sure it works. They were good.
Verified Customer
Peter & Patricia
Any time I call and need something, they’re right on it. They take care of me. I had a garage door that broke some springs and the motor went out. They didn’t cover the springs but they do cover the motor and the track. I am happy knowing if something goes wrong in my home, they come almost immediately.
Verified Customer
Adriana
They had a discount for the monthly payment. It is very good service. They provide service right away anytime I call them, they are promptly sending technicians that I need.
Verified Customer
David
As far as responding to my issue, Choice Home Warranty was on the ball. They are prompt in their service. The service people they fix the claims are not so good. The original company that was service the claim, I was having a hard time getting a hold of so we are looking for another company.
Reply from Choice Home Warranty
Jul 02, 2020
Thank you for your feedback David.
Verified Customer
Anonymous
I think it is a worthwhile service. I am glad I applied for and got it. It is one of those things I would suggest to anyone. I have it because I wanted to make sure that I had a protection plan just in case and it turns out it came in handy. I called the number, and they responded right away. I am very satisfied with the technician that came. He knew exactly what he was doing and we able to fix it. It was not inconvenient at all.
Verified Customer
Joe
Customer representatives were pleasant and easy to work with. They were very efficient getting somebody out here to fix my stuff. Choice was a great choice. Everything has been great.
Verified Customer
Linda
A friend had Choice Home Warranty and liked it and told me to get it. Each time I’ve called, they’ve sent somebody to fix the problem and I don’t have to pay a big repair bill, I just pay $45, other companies are $75 to $85. I thought the water heater should have been covered but it isn’t. I just told my other friend about it.
Verified Customer
Ken
During the covid pandemic shut down we had a fabric issue, and they had someone out the next day. We’ve used their services twice and it was a positive experience both times.
Verified Customer
Anonymous
Actually, they’ve been pretty doggone good. Everybody, except one company, as been really good. I ended up with new air conditioner unit. I am supposed to get a check for eighty six dollars that I am waiting for.
Verified Customer
Tyrone
I highly recommend Choice to others. I’ve gotten good vendors and every time I need them. They have always been very responsive to the needs of the customer.
Verified Customer
Nancy
Choice Home Warranty is the cheapest but they are still prompt in getting back to you with companies who come out and do whatever you need done. Most of the companies are pretty good to work with and are prompt and courteous and know what they are talking about.
Verified Customer
Villon
Very good price and reliable service. So far they are doing pretty good. They’re very courteous.
Verified Customer
Jeff
Their technicians fixing things are inexperienced. The amount of money they allot for parts and services doesn’t typically cover the value of what it s worth if you need to replace items but they are the cheapest company.
Verified Customer
Mary
I took out a three year contract, which I thought was very reasonable. I think that is why I went with Choice Home Warranty, their prices are awesome compared to other warranty companies. They’re very easy to work with, very understanding. I’ve had excellent customer service. Multiple times they emailed me to make sure everything when I had someone come out to look at the Ac unit. I look forward to working with them again.
Verified Customer
Anonymous
I’ve had nothing but positive experiences since I’ve had it. I purchased it from my realtor. Every year for the last 2 years, I’ve had trouble with my air unit and I’ve been able to have someone in my home in a timely manner.
Verified Customer
Zachary
Other company dropped us because of covid so we have choice. They get the job done but it is going to be a long wait on parts. We had to use it for our over and they dropped the ball and we had to reschedule an appointment and we had to wait over a month for someone to repair the issue. They handled it very poorly as far as service.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Verified Customer
Neil
The price compared to American Home Shield is way better. I feel comfortable with what they cover for the price. I did a request on the internet and the service was great and done in a timely manner. When I asked them to change the vendor, they did.
Verified Customer
Sherry
They need to find more quality people to do repairs. I’ve used it twice, the first for the locks on my door and the second for a couple of appliances that don’t work, the person they sent out took my money and now I can’t get a hold of him so I had to wait for another company to come out.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Verified Customer
Calvin & Valerie
They were really, really good before but after the coronavirus, the service has gone down. There is no response. They sent people who didn’t do the job and when asked them to come back, they will charge me again.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Verified Customer
Gordon
They have a consistent message when I have to coordinate with several people, but it is difficult to track what happened.
Verified Customer
James
They are hiring contractors that aren’t following up they way they should. I had to wait a day and a half to get a technician late on a Friday night. They haven’t helped me with my claims and I was not reimbursed for my hot water heater.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.
Verified Customer
Nicole And Cameron
Highly recommend over their competitors. We’ve gotten our money’s worth. They’re all very nice. We had an issue with our refrigerator within a few days after moving in and they answered the phone right away and it was painless.
Verified Customer
Anonymous
Better price and good service. They are prompt. I’ve only used it one for the air conditioning and it was great.
Verified Customer
Meknell Inc.
I’m a five year customer because they gave me a better deal for a five year warranty. I have probably used them quite of few times for myself as well as for my rental properties. It’s been an okay experience, not very excellent, but okay. It seems like every time you talk to them about a o problem, it is not covered which is troublesome because they should honor what is in the contract.
Reply from Choice Home Warranty
Jul 02, 2020
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.