Choice Home Warranty
check_circleverifiedChoice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.
The Good
- Choice Home Warranty Cost
- First Month Free
- Customer Service Open 24/7
- No Home Inspection Required
- Knowledgeable, Dedicated Team
- Real Estate Agent Packages
- Transferable Service Contract
- Helpful Website
- Extensive Coverage
Choice Home Warranty Cost
Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.
Choice Home Warranty's average service fee is competitively priced at $60.
First Month Free
Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote.
Customer Service Open 24/7
Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately.
No Home Inspection Required
Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.
Knowledgeable, Dedicated Team
With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.
In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.
Real Estate Agent Packages
Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.
Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.
Transferable Service Contract
With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.
Any warranty contract can be renewed each year and is 100 percent transferable.
Helpful Website
Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.
The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them.
Extensive Coverage
Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioning and a refrigerator.
The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:
Basic Plan: $495 per Year or $43.75 per Month |
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Total Plan: $600 per Year or $52.50 per Month |
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Optional Coverage: Cost per Year |
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The Bad
- Claim Denial Cases
Claim Denial Cases
Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.
However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future.
The Bottom Line
Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.
Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.
It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.
With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.
Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous.
Call our recommended rep over at Choice Home Warranty below.
1-(855) 416-4247
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User Reviews
Star Rating
4,659 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
They authorized repairs in accordance with the contract. I have had good contracts for several years. My advice is to read the contract.
Verified Customer
Service was great on all three calls that I had to make callst I made
Verified Customer
They were NEVER able to fix what I called them out for.
Reply from Choice Home Warranty
Nov 26, 2019
Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW
Verified Customer
Terrible service, I would not recommend this company to my enemy
Reply from Choice Home Warranty
Nov 26, 2019
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Verified Customer
They're not personally reaching out to companies to help resolve your needs or issues. Your claim is put in a database. You have to wait for a technician to pick your claim up. On a normal day not an issue. But on a weekend when you're having a True Emergency, this is the Worst process ever!!! I called on a Friday. My Emergency was picked up for a Tuesday appointment. Not acceptable!
Reply from Choice Home Warranty
Nov 26, 2019
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Verified Customer
it is easy to reach them, they access your need and put you in contact with the right contractor
Verified Customer
Fixed problem with no fast talk or hassles
Verified Customer
took care of my issues right away,wor will let freinds know about choice home warrentyked with very polite people
Verified Customer
Honest and dependable. good technician.trustworthy
Verified Customer
Excelente Service On most of the areas. Customer service perfect. 24 hours support
Verified Customer
Service is always timely and friendly, repairs are made on the first visit as well.
Verified Customer
good customer service and the matter I called about was handled immediately.
Verified Customer
They come on time and fix the problem. Always professional and always seem trustworthy and helpful.
Verified Customer
Quick and easy claim. Operator was pleasant and contractor performed task in a timely manner.
Verified Customer
They are uneven in the people they send out to do work. Some people are very reliable and fast while others look like sketchy at best.
Verified Customer
When I have an emergency I.e. broken pipe, the agent really didn't care and scheduled service for the next day. I arranged service myself.
Verified Customer
Always great at making appointments. I have used them twice so far and I am very happy that I signed up with them.
Verified Customer
I've had several claims and all were taken care of.
Verified Customer
My electric water heater was declined for not a good reason when I had companies out for estimates they said bad things about Choice always declining. give me an estimate
Reply from Choice Home Warranty
Nov 26, 2019
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Verified Customer
They only cover large items, like refrigerator and only if they quit. They do not cover parts, ice makers etc.,You can save your money by putting it away in a savings account.
Reply from Choice Home Warranty
Nov 26, 2019
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Verified Customer
They cover small items but will always deny anything larger and make it difficult to challenge.
Reply from Choice Home Warranty
Nov 26, 2019
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Verified Customer
Quick & efficient follow up on a claim. So far service
Verified Customer
This company so far has leave up to what they say they are honest.
Verified Customer
Great customer service. They have always been very accommodating and responsive.
Verified Customer
They took over 4 months to get my washer fixed!!
Reply from Choice Home Warranty
Nov 26, 2019
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Verified Customer
good customer service and good response time
Verified Customer
Great response time friendly customer service and was on time for appointment
Verified Customer
Right on time service as scheduled and the technician did a great job
Verified Customer
Service bad, you really need to understand how the warranty works.
Reply from Choice Home Warranty
Nov 26, 2019
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Verified Customer
Very responsive to request . They are helpful when their is a problem
Verified Customer
good service, timely service, satisfactory sub contractors sent
Verified Customer
They are very reliable and will consider most claims..
Verified Customer
Don't help when I needed them you try to give me 250 dollars for a 2000 dollar job my electrical system can catch fire and that's how you help people and my wife's really sick and just got out of hospital and can't walk so I guess it's ok too you that if the house catches on fire how she get out
Reply from Choice Home Warranty
Nov 27, 2019
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/ Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage. Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit www.choicehomewarranty.com where you can place a claim online. CHW
Verified Customer
So far really good. Didn't give the 5 star because after calling in for my problem, the contractor's next available appointment was two days away.
Verified Customer
The team did a great job on getting a company quick to my house, the team that came answer my questions and took their time to fix the problem
Verified Customer
I called for an appt and they were there the next day.
Verified Customer
Everyone who works for this company is so kind and helpful. From the phone lines to the servicemen.
Verified Customer
From start to finish so efficient! From the time you turn in claim the communication is so smothe. They stay in touch. People confirm their appointments. They are on time! And they truly cover items!!
Verified Customer
When I have an electrical problemI can count on John(Hermann - Our Local Electrician). John is fast,reliable and efficiently diagnoses the problem and ultimately solves the issue in a timely manner. When its an appliance issue, Sean White( Tempest Tech Appliance Repair) is fast,relaible, efficient and timely in getting the appliance repaired. When I need to call Choice, I always know my problem, if covered by my warranty, will be immediately solved. I can truly trust Choice Home Warranty!
Verified Customer
Reliable, workers always show up when scheduled. They do what they say they'll do. Replaced 5 of my appliances in past year!
Verified Customer
After 30 days I'm still waiting for the job to be completef
Reply from Choice Home Warranty
Nov 26, 2019
Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW
Verified Customer
Very impressed with this company very happy with their service
Verified Customer
They Have Drama Customer Service Reps!!!!!
Reply from Choice Home Warranty
Nov 26, 2019
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Verified Customer
excellent service and prompt and efficient repairs by assigned service technicians.
Verified Customer
They have stood by their word and policy
Verified Customer
Customer service was friendly and helpful. Tech that came to house was extremely professional
Have been with Choice home Warranty for many years. They are very prompt in handling claims.
I recently filed a claim for service which was handled promptly by CHW. Although the provider could not service me until the end of the week, the provider walked me through a fix for my garage door opener. I subsequently cancelled the service call.
I had good experience and bad experience overall it is a good insurance but you need to read very careful the details that comes up when they send the repair person.....
The customer service employees are like robots, they are rude they are impersonal even when you try to elevate to another level and you give me another customer service management claims specialist they don't do any better all they are doing is reading from a book and giving you information that just makes you even more upset that you bought a warranty from them in the first place, this is the absolute most costly biggest waste of money I've ever spent in my entire adulthood . They don't care. They're like reading from a script and all they care about is making sure that whatever you call them out to do is not covered. I read through my excursions constantly to try to make sure to understand before I submit a claim because what's the point in knowing something is not going to be covered and pay a service call if you just know it's going to be denied. This company is the worst Service Company I have ever dealt with out of all the warranty companies and I guess that's why they're the cheapest. I cannot wait until my contract is over with these peopl, absolutely would never ever in a million years refer them to anyone again and if I have my choice I would have them removed from the state of Georgia doing business here.
Reply from Choice Home Warranty
Nov 26, 2019
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/ Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage. Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit www.choicehomewarranty.com where you can place a claim online. CHW