Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Joseph Little Claremore, OK

I've only used it once, and it was great. The A/C wasn't working on Friday, and they had someone come out the first part of next week to take care of the problem. I've been very happy with how they handled the issue. I was kind of surprised on how quick they were, and with all the emailing and texting and follow ups. They did a great job!

6 years ago

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Anonymous Jacksonville, FL

Customer Support was good. I just called them up and they sent somebody out to fix my issue. It's been a positive experience.

6 years ago

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Carl W Stokes Montgomery, AL

This is our second claim with Choice in the last 60 days and they have been great. Both time the service person was knowledgeable and super nice. We switched from American Home Shield and are so thankful we did. The service we have received has been wonderful. We are signing up our friends so they can enjoy great coverage at a great price from a great company who has great people working for them.

6 years ago

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Sui Ting Tan

My husband and I have no experience with your insurance company. However, we have a pleasant experience with Sale Representative, Jeff K. Very professional. Very pleasant to communicate and work with. Smart to introduce a longer period of coverage and also to save us money as the policy holders. Closed the deal with no difficulties at all.

6 years ago

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L. Tempest Cocoa, FL

Polite and skilled technician disparched in timely matter

6 years ago

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Dawn Carpenter

My claim for a plumbing repair was denied- the problem needed to be fixed by "jetting" the clog. According to the authorization dept, that was not covered under my policy. I was told on the phone by a representative of Choice Warranty that only rust or corrosion would be cause for denial. As usual, this insurance company was happy to take my premium, but always finds a loophole to avoid paying a claim. HIGHLY DISAPPOINTED AND DO NOT RECOMMEND CHOICE HOME WARRANTY

6 years ago

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Modesto Silverio

Jeff was great helping us to obtain the warranty service for the least amount of dollars. We're greatful for his encourament to save on the service that we purchased. We hope that the company service will be equal to his motivation and caring.

6 years ago

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Francisco Javier Garcia

This company is a total scam. They do not want to pay for anything and expect the owner to pay for all repairs and their wasted deductibles. This is my first year with them and last one. Had to out of pocket for a new water heater, washer, disposer, plumbing for a burst line, and toilet valve. All instances I called them up and had to pay the 45 usd copay for them to say that they won't cover it. I will stick to Craigslist contractors. Never again will I purchase this scam.

6 years ago

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Zach

Very bad company terrible customer serv.

6 years ago

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T L B Scottsdale, AZ

It took me over 2 weeks to get my claim taken care of and that is with me going outside their vendors / suppliers. You have to wait 30 days from when they approve the cost to receive the payment. Uses vendors/suppliers that do not warranty their work. Their Vendors/suppliers make appointments and then don't show.

6 years ago Edited September 14, 2021

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Sushil Guragain Elk Grove Village, IL

I purchased a comprehensive warranty plan for home warranty from Choice Home Warranty and prepaid close to 2000 dollars in advance to get coverage on big-ticket items such as AC, HVAC and plumbing in case of a breakdown after being convinced all of that is covered. However when my AC unit stopped working in the middle of summer, and I filed claim, without properly reviewing technicians diagnosis they declined to pay for the AC replacement that was required and recommended by the technician. I had 3 different technicians look at the unit and submitted their diagnosis each lead to the conclusion that a 17 year old unit died during normal course of business, and it was well maintained. However the company kept declining using one reason after another. First they said I did not maintain the unit without even asking for maintenance records. After I forced the maintenance record, they then said it is not "proper" maintenance record. After tech got on call with them and wrote up well maintained unit then they changed the story to say it was not normal wear and tear. This does not happen during normal wear and tear is their reasoning. What is the use of purchasing the warranty when they dont cover for the main intended and agreed purpose? They are deceiving, claims specialists were arrogant and upen push back they started offering 300 then 400 then 500 dollars as courtesy credit, instead of paying for it. I ended up going to BBB, Attorney General and Media. After Media contacted Choice they called me just yesterday and offered a buyout plan rather than agreeing to pay for the replacement. Given no other choice left I agreed to take the buyout. This defeats the purpose of the warranty company. What is the purpose of warranty company and buying these expensive warranties if they keep tricking customers with deceptive practice to have to pay for major repairs? Consumers, be aware - this company is fraud. I had to go to media to even get my unused portion of money back after so much hassle and pay for the replacement myself. Find other companies than CHW if you are looking for home warranty, look at reviews and others experience before buying it. I wasted a lot of time, went through a lot of hassle and stressful moment with no fruitful results and ended up parting the ways with CHW.

6 years ago

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Eli&Lilyan Tapiero Hollywood, FL

They offer you many things, however when out comes down to it if you don't remember what they offered you, you will get nothing. They are just another insurance company trying to make a buck and they don't make an effort until you threaten to leave them.

6 years ago

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Rafael Villalobos San Antonio, TX'

I have been using Choice Home Warranty for a while and I am very very with their services.

6 years ago

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Joyce Pleiss Las Vegas, NV

I have had excellent response and service on all my claims

6 years ago

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Richard Nelson Danville, IL

I have canceled my account, because they took a very long time to approve any and all the things I needed done.this is not a good company to have.

6 years ago

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Niel LITVIN New Port Richey, FL'

Always had an excuse. Always kept on hold for an eternity.

6 years ago

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Vicci McCreary Southaven, MS'

Takes too long to approve repairs. My A/C has gone out a couple times with a bad capacitor. Took 4 days in sweltering heat before this very simple repair was made.

6 years ago

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Charlotte Kearney Slidell, LA

Never had one problem with them, fast service and when they couldn't fix my dishwasher they helped me pay for a new one. I'm here to stay

6 years ago

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Ralph Stevens Rayville, LA

Good service and helpful with questions and time

6 years ago

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Lou+Ilysa Shorr Warrington, PA

Customer Service was terrible. I waited over a month for one of the contractors that was supposed to look at my AC unit in the summer no less. I was very disappointed in home warranty companies used so far. The better option is to not have one and receive better cost and service.

6 years ago

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Lewis Tony Lakeland, FL

Two service calls that took care of the problems

6 years ago

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Stella Moorer Daphne, AL'

Choice Warranty is very responsive to our claims.

6 years ago

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Erika Junger Mountain Home, ID

I cancelled mine, after a BIG disappointment. My Micro broke. We had to find our own repairmen. he called your comp. and old them it could not be repaired. We were told, to get a new Micro . after i payed the installation and the check up $90 . all i received was a check for $ 216

6 years ago

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June Lauer Ortonville, MI

CHW has come thru with all my claims. My only complaint is that I get differentl instructions or evaluations from different agents that answer my calls.

6 years ago

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Judy Taillac Rockwall, TX'

Denied my three claims with a loop hole

6 years ago

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Linda Young Columbia, SC

they do not cover what they state that they do.

6 years ago

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Joe Liu Sugar Land, TX

Fast response and expense coverage.

6 years ago

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chuck khan Kissimmee, FL

They always respond to my claims immediately and effeciently

6 years ago

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Jean Tizeno Houston, TX

Each time they have tried to help me and if they could not pay the price that the service tech gave, they gave me an option to hire and told me what they would pay for service.

6 years ago

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Harry Wright Tonawanda, NY

The service and professional respect for the customer is exceptional but i feel their coverage is too limited whereas if i need to repair a washer, dishwasher, and refridgerator in the same year i am only covered up to $500 for all repairs. Which just will not cover 3 appliances. I just believe they should cover what the repairs cost as they promote without the "fine" print.

6 years ago

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Hossein Moaddab Rockville, MD

It's horrible warranty, they take your money but won't pay any penny back to fix your insured appliances

6 years ago

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Judi Long Saulsbury, TN

They don't want to fix anything. Say it is not covered.

6 years ago

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Martin Curley

Their great for small inconsequential claims but if you get into anything that has the potential to be costly they bail.

6 years ago

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Debbie Peneton Phoenix, AZ

because the ads say "never pay for home repairs again" which is a lie

6 years ago

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rose massey North Richland Hills, TX'

Everytime I called them about a problem, even though it was written covered in my contract, they had an excuse to not repair or replace.

6 years ago

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Charles Redden Jacksonville, FL'

Sometimes they are great - respond timely with professional service. But other times their vendors are unprofessional and have unacceptable response times. Just recently, i opened a claim on 6/16 for my fridge and almost two months later it is still unresolved - claim is still OPEN. There is no excuse for such unprofessionalism, no warranty company should allow this to happen if they expect repeat customers.

6 years ago

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Kendra Mcmullen St. Louis, MO'

There was a little hiccup where i paid for service because know one was available and i was not given half of the money that i paid to have the refrigerator fixed.

6 years ago

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Darel Palmer Huntsville, AL'

Choice is intent on not covering major items - HVAC,Dishwashers, Refrigerators etc

6 years ago

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Bonnie Mcknight Ocala, FL

Did everything they could to refrain from paying for repair of my air conditioner.

6 years ago

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Anne Vitasek Corsicana, TX'

Bad customer service reps and they cheat you on the replacement of an appliance.

6 years ago

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Angie Turner Acworth, GA

They do not follow through on coverage issues and they don't cover the items they claim are covered.

6 years ago

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SS

Choice warranty sucks I recommend anybody looking for a service contract stay very far away from his company. They look for every way to get out of fixing anything or covering anything Check all the complaints look at the lawsuit from state of New Jersey and state of Washington and a lot of other complaints. I plead with everybody who has had the service to tweet how bad they are.

6 years ago

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Teresa Biko Allen, TX

Great service! Jeff was knowledgeable and friendly! I look forward to doing business with Choice!

6 years ago

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Darnell Sellers

I got a call from a service rep today. After explaining to him that I was looking to switch my warranty because the old one was expiring and I wanted to see if there were any better deals the rep said "that's understandable". I then asked could he send me an email so I can compare what I have to what they were offering he said "it's on the website" then he hung up. I will never communicate with this company about anything.

6 years ago

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George Robertson Las Vegas, NV

When my $1000 May tag washer stopped working CHW could not fix it and only offered me $300 to replace it. Now I have to come up with the $700 more

6 years ago

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Doc & Deborah Durden Carson City, NV

As retired disabled veterans, on limited income - we choice CHOICE due to their past reviews and reputation. Our 2 toilets (out of 3) are over 20 years old and stopped flushing properly - needed to be replaced. They sent out a plumber after 8 days - who seemed inept. He told CHOICE our toilets are older and needs to be replaced. HOWEVER - he reported to CHOICE that "sentiment" is causing the issue and is not covered under our policy. I told them ridiculous and they told me WE HAD TO PAY FOR 2ND OPINION - I told them that is crap - their original plumber had no clue and not our fault. We are going round and round. I agreed to settle with CHOICE purchasing the 2 toilets and we could install. They said to contact a TRACY at [email protected] - she is from CONSUMER ADVOCACY DEPARTMENT. I was refused her last name and telephone number. She evidently is the person who denied our claim. Now I'M PISSED - so, I've reported them to BBB etc. because I feel that they are abusing us elderly by trying every tactic to not replace per our warranty. I am also reporting to AARP etc. etc. What a waste. ANYONE OUT THERE KNOW OF ANOTHER WARRANT COMPANY that covers Virginia City, NV (Storey County?).

6 years ago

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Richard Young Conroe, TX

I previously made a claim for my AC and they declined saying that the condenser unit was new. A different technician discovered that the leak was in an older part of the system and they still denied the claim say that it was a faulty installation. Based on using faulty installation as an excuse, they could deny every repair to every HVAC system in the country. Just garbage service and an awful company to deal with, it sounded like the girl was reading from a manual of excuses. The people on the phone seem to be trained to simply talk over you and not listen. As I said in an earlier review, I would avoid this company at all costs.

6 years ago

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Lori Amite City, LA

When my stove went out, they came over quickly and repaired it in a timely manner. Everything has just been a great experience.

6 years ago

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Terry Arlington, TX

I'm not happy with the refund when you have to have something replaced. It takes 30 days for them to get a replacement check to you. Besides that, their customer support has been great.

6 years ago

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Ron Jacksonville, FL

My plumbing needed to be fixed, and they sent someone out immediately, so they respond pretty quickly.

6 years ago