Name: Choice Home Warranty
Rating: 3.8

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Sam Baton Rouge, LA

Didn’t honor the services I was told we’d receive

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 29th, 2020

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Paulette Robinson Mount Holly, NC

The fine print needs to be explained its a con job

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Jun. 3rd, 2020

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Genevieve Thomas Cypress, TX

You don't cover anything or repair anything

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 28th, 2020

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Ashok Nanda Danbury, CT

Almost Nothing is covered for any problem

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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Lynn Overman Waynesville, NC

Don’t believe their line that they have 24/7 emergency service. They have someone at their call center but if you have an emergency after 5pm on a Friday, your out of luck till Monday. We had a severe stoppage in our sewer lines Friday night. Called Choice and explained the situation. I also explained it was in a 82 year olds bathroom who has severe mobility issues. Did you think they cared? Not at all. Got a to bad, you have to wait till Monday. Now I know why some States Attorney General and a slew of other people are suing them. Misleading advertising at best and down right Lies at worse.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In a audit of your recent claim i show that the claim was placed on Saturday 2/8/2020. The technician was dispatched out Monday morning 2/10/2020, and i am happy to report the issue has been resolved. We are constantly making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Feb. 13th, 2020

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Earl Betts ‘Aiea, HI

Your company is a scam. The policy covers nothing.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 21st, 2020

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Chris Griepp Inver Grove Heights, MN

Was given scraps to replace my range :-(

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 29th, 2019

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R. Chapman

Not trustworthy . We will not use them again.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 30th, 2019

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JORDAN Pope Mountain Home, ID

Extremely unreliable and poor customer service

4 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 7th, 2019

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Boris Hercules, CA

Very bad company. Do not respond to queries.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Regards,
Choice Home Warranty

Jul. 19th, 2019

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Mary Flower Mound, TX

Give you the run around then deny your claim.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 2nd, 2019

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Christine Hunter Houston, TX

go with someone else all they do is deny your claims

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Jan Picayune, MS

You do not get excellent service repairs

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 23rd, 2019

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Lakeisha Riverdale, GA

Bad company they have excuses for everything

5 years ago

Reply from Choice Home Warranty

We will contact your directly to assist.

Aug. 9th, 2018

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Dee 321 Woodbridge, VA

Customer service representative very rude and nasty

5 years ago

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Anonymous Orange Park, FL

They never contacted me after my initial request.

6 years ago

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paul South West City, MO

too many exclusions and mandatory arbitration in NJ

6 years ago

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Anonymous Herndon, VA

Rude customer service. Will never even enquire again.

6 years ago

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Linda Richmond, TX

Don't waste your money. They don't cover anything.

6 years ago

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Zach

Very bad company terrible customer serv.

6 years ago

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J Denn TX

They find a way to decline all service requests. Not recommended!

1 year ago

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Stephen Cline

We had a freeze, and one of the pipes in the bathroom froze. We called on Sunday, and on Tuesday the plumber came out, but it took him 2 days to fix it. Tuesday, and then he came back Wednesday morning and it finally drained. He tried really hard and did a very good job. I think it was worth the money. It's $75 for the poor guy who had to come back twice, but he seemed happy.

3 months ago Edited February 23, 2024

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Joseph McKee

They've always taken care of the problem within the couple of days after I call.

5 months ago Edited December 19, 2023

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Verified Customer

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Beverly

Recently my dishwasher stopped working and they sent an appliance technician out to fix it and he did. He had to come back a second time, but the second time he came back was just one day later and so the dishwasher is working fine now.

5 months ago Edited November 29, 2023

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Verified Customer

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Randall

It's a good value. I really haven't had to deal with them that often, but the times I have, have been positive. Just recently they got someone out here to to work on my washing machine and it's still in the process of being fixed.

6 months ago Edited October 18, 2023

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Verified Customer

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Joel

I'm currently involved in a situation where the dishwasher failed and the door would not stay open. I contacted Choice, so they sent out a technician who then submitted the request and Choice denied the order, indicating that it was not part of the package offer.

7 months ago Edited September 27, 2023

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Verified Customer

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Donna

The last time I used it was really the only time I've really been disappointed. My water heater busted and it was included in my contract. I had to do the upgrade for code compliance. When they sent the plumber out, he did something where it didn't properly drain the water heater, so water filled up in the pan. When I called them back on it, they sent a different plumber out. When he came out he said that it had been the original plumber that installed the water heater that had not done it correctly, so they were denying the claim to fix it.

7 months ago Edited September 13, 2023

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Verified Customer

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Sharon

When I called, they approved it and they had someone sent out the next day and it was fixed the next day. Can't get any better than that and who they sent out was excellent.

7 months ago Edited September 13, 2023

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kathy mcgough

When there are certain extenuating circumstances that arise, you should be able to put your customer first and try to step in their shoes and feel what they're going through as if it were your own property. Sometimes I find that they don't look at the whole picture when they decide whether or not you qualify for a claim. And just as an example that I just had this last month, I live in Texas where we've had 100+ temperatures for 21 days with no rain and so we're we're burning up here. I have my Choice warranty with my home and my 2 rented houses and the air conditioner went out in one of my rent houses. So I immediately filed a claim and I didn't get a timely response. So I called and asked if I could do a reimbursement so I could get my own technician because it's a small town, I have a lot of connections, and I could get whoever I need immediately. And in this situation, there's a baby that is living in the house and there's an aged person that lives in the house and the temperature inside the rent house was 120 degrees and it's unacceptable. I kept trying to have the people at Choice understand that I needed help immediately. And they said no, I had to wait 24 to 48 hours. And so I brought over air conditioners, whatever I could do, but it wasn't enough. Long story short (you can go through my notes to see all of this and who I talked to there), they finally got somebody who said that they could come over to check my air conditioner in seven days. I said that's not acceptable. The people won't be alive in seven days. And I can't do that to my renters and I have to do it now. Please do something that will let me go ahead and get someone to fix the repair. We went through another day or two of what I thought was negotiations, which did not happen. So I just said, well, then I just have to do it myself. You can cancel trying to get someone to come to me in a week because I'm fixing it today, so I had to pay for it out of my pocket, even though I have a home warranty to take care of those kinds of things. Turns out it was just a capacitor that needed to be replaced and a breaker. And so I got it done that day and I ended up paying, I don't know, $300 to $400 or something like that. But you see what I'm saying: there are certain circumstances that arise that even when you're going by the book, there should be some leeway in there.

8 months ago Edited January 10, 2024

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Verified Customer

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John

There's times it's been great. They got people right away, no problem. There's been times it's been hard to get somebody. Overall, they've been fine.

10 months ago Edited January 10, 2024

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[email protected]

I'm very happy with the the service. Professional and the problem was taken care of right away. The gentleman that came here to fix our garage door came and checked out what type of motor it was for our garage door opener. He got the company to let him know that the garage door needed a new motor. And he said that he would be back tomorrow. 10 minutes later, he texted me and said, would you mind if I went to Lowe's, picked up the motor because they just gave me the okay and I'll be back and it'll take me maybe 10-15 minutes to put it in. I said, yeah, go ahead, it's all yours. So I would say the service that the gentleman performed was awesome.

10 months ago Edited January 10, 2024

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Verified Customer

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Diane Pfeiffer

They're always looking out for me and it may take a little longer than I think it should, but overall they're very considerate and professional. Recently I had a pipe break and they sent a plumber out within a week and he's been very busy, so he's coming in fact today to repair it. I am just so happy that I have it because they have fixed a pipe for me already.

1 year ago Edited January 10, 2024

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Allan Weir

I used my warranty for my furnace, and it took me about 2 weeks to get some help, and thank God, it wasn't cold outside. But I like to have them get a better reaction or faster reaction because I live in the northeast.

1 year ago Edited January 11, 2024

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Robert

It was very poor service. It took them hours to get back to me and then the person that I was speaking to had such an accent, I could not understand them and so we had to call back. And I'm not sure that they put in the same type of disposal that I had before. This one is much smaller and my service fee had gone up to $85, which I didn't know. Also, my rates have gone up, so I will be looking for another carrier.

1 year ago Edited January 10, 2024

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Donald Williams

I can say to anybody that wants to know about the warranty that they are a good company. I have referred a lot of folks to you guys based upon your performance. You guys do a great job. Basically, if they can't find a provider for that specific problem, what they'll do is they'll e-mail you or they'll text you and let you know, hey, we're working on it, and I love that follow-up. I am moving out of my house and I recently needed some some plumbing work done. They sent a person out within the day and had it done. Also, during the inspections of the house, there were two other minor things that were wrong with the house. So I called and let them know I got electrical problem. They sent somebody out within the day and there was something else. I can't remember what it is, but they sent somebody out ASAP and I love that.

1 year ago Edited January 10, 2024

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Roger DeFrang

I've just had to use it recently twice now. Once for refrigerator and once for a washer, and both of them couldn't be repaired and Choice gave me a compensation for both. They don't pay anywhere really close to the replacement value, but that's kind of to be expected I guess.

1 year ago Edited January 10, 2024

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Cindy Felder

Long wait period for repairs. Over a week is not acceptable

1 year ago Edited January 10, 2024

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boris boksar

It was really good, smooth and professional. I would recommend it to anybody who is using home warranty

1 year ago Edited January 10, 2024

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Don Smith

I was without a washer for a month. I have a family of 5 and when I made the claim it kept getting pushed off and choice wouldn't let me just call another company to resolve the issue faster

1 year ago Edited January 10, 2024

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Judy and Don Siglin

They are very very timely. When I had a problem with my air conditioning they were able to diagnose the problem and fix it quickly and get a new unit out here. To exceptional satisfaction.

1 year ago Edited January 10, 2024

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James Abendschein

The guys were great my Neighbor was having trouble and we gave them their card

1 year ago Edited January 10, 2024

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Jimaroe Wright

They sucks no help get my money I can't use them for nothing

1 year ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 23rd, 2022

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Cindy Chism

I had my first problem, I called they sent someone right away who fixed the problem.

1 year ago Edited January 10, 2024

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Danny Eason

When I call when I have problem they immediately get to it and give me the service I need.

2 years ago Edited January 10, 2024

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CHESTERFIELD Harvey

No hassle when reporting a claim, fast response when reporting claims. Fast response in getting a service rep out to access your problems

2 years ago Edited May 5, 2022

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James Stewart

Friendly Helpful The customer Service was spot on

2 years ago Edited January 10, 2024

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Misterteee Supastar

Choice seems like a good value for your money. I used for my leaking faucet. There is a drawback that I have to wait until business days when it happened over the weekend. I did appreciate the fact that they came a day early. I appreciate that my issue was fixed.

2 years ago Edited January 10, 2024

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[email protected]

Have more people answering the phone. You can’t reach them and they don’t call back. The people they had come look at our stuff was wonderful it is just hard to contact them.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Laurie L

I've had to have multiple service appts for different appliances in the last several months and CHW has come through every single time. I had switched from another Home warranty company after having many disappointing experiences. The difference is night and day. I pay a lower month fee, lower service fee, and have more covered items. And they have excellent service techs in their network. I highly rate them to everyone I know.

2 years ago Edited January 10, 2024

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LISA YAUCH

CUSTOMER SERVICE IS GREAT AND THE TIME FOR THE ITEM TO GET FIXED WAS FAST.

2 years ago Edited January 10, 2024