Name: Choice Home Warranty
Rating: 3.8

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Tinsley New Orleans, LA

Reasonable price and offer good coverage on items

3 years ago

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Randy Strauss Buda, TX

No one returns calls. Supposwd to be one of the best company to work for but you ignore the customer.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 5th, 2021

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Robinel Alvarado Pasadena, TX

Misleading coverage. Paying $60 service fee for telling me my problem is not covered under contract. Waste of money!!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage .

Jan. 4th, 2021

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Black McLeansville, NC

The cost of the service was too good to pass up.

3 years ago

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Joseph Compton Elkview, WV

Sales handle by Jack W very nice man.

3 years ago

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Daniella Newbill ,

I was told I would hear from a manager within 24hrs and no response about replacement of a water heater

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Our records show that your Case Manager has provided you with a satisfactory resolution.

Dec. 21st, 2020

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RENEE GOLDEN King of Prussia, PA

Service response is slow and once a reimbursement is determined it should not take thirty days to process.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Dec. 17th, 2020

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Bcasper North Port, FL

Didnt know there was cap on every item that has to be addressed.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 7th, 2020

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Nigel Villaverde Lake Charles, LA

Price is good customer service has to be better

3 years ago

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Rachel Zuckman Houston, TX

More often then not, they dont cover repairs. The larger the repair the less likely they will cover it

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 1st, 2020

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Rick San Antonio, TX

Lowball payouts, 7 days to talk to someone, a month to get money. Would not recommend, will not renew.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 24th, 2020

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John Forsman Seminole, FL

I dislike their worthless AC coverage. They deny deny deny until you just quit asking

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Nov. 24th, 2020

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Billie Minor Arlington, TX

Part had to be ordered and will complete in one week

3 years ago

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Samantha Aburto ,

The ability to file claims online is great.

3 years ago

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charles h stancil ,

The response to the last claim was handled perfectly

3 years ago

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Alexander Daniel White Marsh, MD

Customer Service is great, and online presence helps

3 years ago

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Sheron Smith Hollywood, SC

First time filing a claim. Representative polite.

3 years ago

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Mark Janz Las Vegas, NV

It feels like all you guys want to do is find ways to NOT cover things. I'm not sure what I'm paying for.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage .

Oct. 13th, 2020

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Maxine MajorPaschal Framingham, MA

Horrible. Would NOT refer anyone !!! If I could give less than 1 star, I would. Awful business ! Not 24 hours.

3 years ago Edited August 23, 2022

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under, user agreement.

Oct. 12th, 2020

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Louise Plano, TX

It took months to get someone there to repair my refrigerator. This is unacceptable!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 6th, 2020

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Katie Timmerman Cincinnati, OH

The buy out is no were near what I needed to replace my oven so after having insurance I'm still in a financial bind.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 1st, 2020

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EQ The Bronx, NY

Did not like that I was scheduled to wait 5 days before an appointment

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 28th, 2020

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Sammie Cherry Silver Spring, MD

The technician was early and professional

3 years ago

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Carrol R Johnson Nacogdoches, TX

They are responsive when I have a home system issue

3 years ago

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Raoul J. Daggett Ft. Washington, MD

The vendors for repairs haven’t always been of high quality or replicable

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 10th, 2020

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Denise Lutes Glen Carbon, IL

I like I have a warranty. But, this company fails to deliver what it promises on a regular basis.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 10th, 2020

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Green Stone Mountain, GA

DO YOUR HOMEWORK. NUMEROUS COMPLAINTS. They will take your money, but THEY WILL DENY ALL CLAIMS AS PRE EXISTING.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 8th, 2020

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Pete Front Royal, VA

Joe's Plumbing was excellent. Great tech, great professional. Keep him!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Sep. 8th, 2020

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Chriselda Love Denver City, TX

Wait time was very good. Nothing to dislike.

3 years ago

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George Sander Rochester, NY

After taking almost 3 weeks to get a contractor. The service was great.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 26th, 2020

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Wayne Auburndale, FL

The technician was very well mannered and completed the job timely.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we apr pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Aug. 25th, 2020

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Cecil Grimes Duluth, GA

How quickly they dispatched someone to service my A/C

3 years ago

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Art Tampa, FL

All responses to calls and repairs have not been prompt

3 years ago

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Rafiq Farishta Denver, CO

Good customer service ,need more Customer service

3 years ago

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Judy Butterfield Chattanooga, TN

Quick and to the point explanation of services.

3 years ago

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Richard Baker Las Cruces, NM

changing processNow I get work done and apply(hope) for reimbursement. Considering cancelling....will not recommend!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 3rd, 2020

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Ivory Richmond, VA

They get to your claim in a timely matter.

3 years ago

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Rosemary Nelson Fort Worth, TX

As I just joined the family can't rate them but the knowledge of the representative was communicated over very well.

3 years ago

Reply from Choice Home Warranty

Thank you for joining the CHW family.

Jul. 14th, 2020

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Shirley Ann Maynard Fayetteville, GA

The price is right and the service is good.

3 years ago

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Sundara Owens , NC

The technician was helpfully and very friendly.

3 years ago

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Gail Hammond Castle Rock, CO

Past service great! Waiting on fridge tech

3 years ago

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Jen T McHenry, IL

I like that the claim process is simple.

3 years ago

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JOSE R RAMIREZ Chevy Chase, MD

It is a good experience and fast service.

3 years ago

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DELORES BAKER

I was given incorrect information about my service call.

3 years ago

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Arrold Martin Nashville, TN

Tech left emails and phone calls. Responded promptly.

3 years ago

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Deana Sikora ,

Good at least it helps get someone trustworthy .

3 years ago

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Brenda Driskell Griffie Norcross, GA

Did not cover cost of repair - but they were timely in response

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 8th, 2020

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Timothy Scarlett Mebane, NC

Website was easy to navigate. Repairs not so hot.

3 years ago Edited September 14, 2021

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Carmilla Wilson Conyers, GA

My problem is with follow up after a call.

3 years ago

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Gerardo Francisco Gonzàlez Houston, TX

Fast and good response but claims approval is only taking the technician report

3 years ago Edited January 10, 2024