Name: Choice Home Warranty
Rating: 3.8

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Robert Ryan Apopka, FL

Choice Warranty always comes up with ways to defeat claims.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 20th, 2021

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cindy formella

slow to non existent of contractors for the area

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 13th, 2021

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Karen Wallace Sherrard, IL

NOT PAYING WHAT THEY SHOULD ON A WATER HEATER REPAIR

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center.

May. 11th, 2021

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Wesley Mcallister Ellaville, GA

The sales staff is great, the rest sucks.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 6th, 2021

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Greg Carrasco Austin, TX

No follow up from techs. Unable to place repair order

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 26th, 2021

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Kelly Peoria, AZ

The company is dishonest. I have filed 2 claims the whole time, and they deny everything, and make you go through appeal. This is the most dishonest company. I went back to my other home warranty company they cost 130 more a year but worth every penny American Home shield is legit where as Choice Home Warranty is completely dishonest. Please don’t be fooled by them go with the better company. I don’t want people to go through what I have gone through with them. The customer service area is very unprofessional, and when it came to refunding me part of my plan they made me wait for 30 Days.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.

Apr. 12th, 2021

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William Bowler Springfield, MO

HORRIBLE! HW DOES NOT HONOR THEIR CONTACT!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Mar. 31st, 2021

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Srikanth Kamineni Malvern, PA

Star not worth it. Very poor service till adte

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 23rd, 2021

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cb Country Club Hills, IL

Every time I call for a repair it is not covered.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 23rd, 2021

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James Webster Memphis, TN

very bad service wont expedite pay fast enouge

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 11th, 2021

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Christine ,

Misrepresentation at point of sale....service is subpar

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 9th, 2021

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scott alm Lake in the Hills, IL

They cover nothing and make false promises.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 2nd, 2021

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Joan Astrid Helms St Louis, MO

So far not pleased. Run-a-round to cancel account

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that the policy has been cancelled and a refund will be processing back to the card on file.
We regret losing you as a customer.

Sep. 28th, 2020

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Virginia Connor Elkridge, MD

They don't cover what they promise when you pay them

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Sep. 10th, 2020

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Willie D. Garris Florence, SC

Constant delays and avoidance of fixing issues.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website under user agreement.

Aug. 31st, 2020

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Joe House Katy, TX

It excludes anything significant that you might need.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 26th, 2020

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Alan Edhegard Gypsum, CO

Choice Home warranty won’t reimburse me.

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 11th, 2020

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Stacey Fisher White Hall, AR

Not happy right now they said they would not cover

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jul. 21st, 2020

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Jason Meek Yukon, OK

I was lied to on my renewal and want a refund immediately

3 years ago

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Marisol Rivera

No one answer my phone calls since three weeks.

3 years ago

Reply from Choice Home Warranty

Please contact us at 1.888.531.5403 for further assistance.

Jul. 8th, 2020

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brenda brackins Dearborn Heights, MI

Twice now you refuse to fix my plumbing I am canceling

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 7th, 2020

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lyne Lawson Richmond, VA

The worst customer service I have endure

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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Sam Baton Rouge, LA

Didn’t honor the services I was told we’d receive

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 29th, 2020

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Paulette Robinson Mount Holly, NC

The fine print needs to be explained its a con job

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Jun. 3rd, 2020

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Genevieve Thomas Cypress, TX

You don't cover anything or repair anything

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 28th, 2020

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Ashok Nanda Danbury, CT

Almost Nothing is covered for any problem

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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Lynn Overman Waynesville, NC

Don’t believe their line that they have 24/7 emergency service. They have someone at their call center but if you have an emergency after 5pm on a Friday, your out of luck till Monday. We had a severe stoppage in our sewer lines Friday night. Called Choice and explained the situation. I also explained it was in a 82 year olds bathroom who has severe mobility issues. Did you think they cared? Not at all. Got a to bad, you have to wait till Monday. Now I know why some States Attorney General and a slew of other people are suing them. Misleading advertising at best and down right Lies at worse.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In a audit of your recent claim i show that the claim was placed on Saturday 2/8/2020. The technician was dispatched out Monday morning 2/10/2020, and i am happy to report the issue has been resolved. We are constantly making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Feb. 13th, 2020

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Earl Betts ‘Aiea, HI

Your company is a scam. The policy covers nothing.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 21st, 2020

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Chris Griepp Inver Grove Heights, MN

Was given scraps to replace my range :-(

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 29th, 2019

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R. Chapman

Not trustworthy . We will not use them again.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 30th, 2019

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JORDAN Pope Mountain Home, ID

Extremely unreliable and poor customer service

4 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 7th, 2019

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Boris Hercules, CA

Very bad company. Do not respond to queries.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Regards,
Choice Home Warranty

Jul. 19th, 2019

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Mary Flower Mound, TX

Give you the run around then deny your claim.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 2nd, 2019

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Christine Hunter Houston, TX

go with someone else all they do is deny your claims

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Jan Picayune, MS

You do not get excellent service repairs

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 23rd, 2019

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Lakeisha Riverdale, GA

Bad company they have excuses for everything

5 years ago

Reply from Choice Home Warranty

We will contact your directly to assist.

Aug. 9th, 2018

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Dee 321 Woodbridge, VA

Customer service representative very rude and nasty

5 years ago

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Anonymous Orange Park, FL

They never contacted me after my initial request.

6 years ago

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paul South West City, MO

too many exclusions and mandatory arbitration in NJ

6 years ago

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Anonymous Herndon, VA

Rude customer service. Will never even enquire again.

6 years ago

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Linda Richmond, TX

Don't waste your money. They don't cover anything.

6 years ago

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Zach

Very bad company terrible customer serv.

6 years ago

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J Denn TX

They find a way to decline all service requests. Not recommended!

1 year ago

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Stephen Cline

We had a freeze, and one of the pipes in the bathroom froze. We called on Sunday, and on Tuesday the plumber came out, but it took him 2 days to fix it. Tuesday, and then he came back Wednesday morning and it finally drained. He tried really hard and did a very good job. I think it was worth the money. It's $75 for the poor guy who had to come back twice, but he seemed happy.

4 months ago Edited February 23, 2024

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Joseph McKee

They've always taken care of the problem within the couple of days after I call.

6 months ago Edited December 19, 2023

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Verified Customer

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Beverly

Recently my dishwasher stopped working and they sent an appliance technician out to fix it and he did. He had to come back a second time, but the second time he came back was just one day later and so the dishwasher is working fine now.

6 months ago Edited November 29, 2023

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Verified Customer

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Randall

It's a good value. I really haven't had to deal with them that often, but the times I have, have been positive. Just recently they got someone out here to to work on my washing machine and it's still in the process of being fixed.

7 months ago Edited October 18, 2023

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Verified Customer

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Joel

I'm currently involved in a situation where the dishwasher failed and the door would not stay open. I contacted Choice, so they sent out a technician who then submitted the request and Choice denied the order, indicating that it was not part of the package offer.

8 months ago Edited September 27, 2023

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Verified Customer

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Donna

The last time I used it was really the only time I've really been disappointed. My water heater busted and it was included in my contract. I had to do the upgrade for code compliance. When they sent the plumber out, he did something where it didn't properly drain the water heater, so water filled up in the pan. When I called them back on it, they sent a different plumber out. When he came out he said that it had been the original plumber that installed the water heater that had not done it correctly, so they were denying the claim to fix it.

8 months ago Edited September 13, 2023

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Verified Customer

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Sharon

When I called, they approved it and they had someone sent out the next day and it was fixed the next day. Can't get any better than that and who they sent out was excellent.

8 months ago Edited September 13, 2023