Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Peggy

Very upset at this time. AC went out last week and still trying to get it fixed. The guy Choice sent, R&B Cooling said that my AC wasn't low on freon, the coil was dirty. Yesterday I had another AC guy look at it. He said the coil was not dirty, there was a lot of oil at the bottom. The AC was completely out of freon. Something was cracked and I need a new unit. It will cost me $5000 - 6000. I called R&B several times, asking for a quote from him and he has never returned my call.

2 months ago

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Dave Welbon

I placed a claim in early May 2024 about a leaking AC system. The people came out and got the drain unplugged but after a few days the unit started leaking inside the house again. I notified your company on the follow up about the service and you stated that someone would come out to check it on 5/27/2024. It is now 6/18/2024 and I still have NOT heard anything back from you and the unit still leaks on hot days when the unit runs constantly.

2 months ago

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Adam

The service company Choice appointed to fix my AC has no call-no showed three times, and followed by rescheduled appointments. I notified Choice Home Warranty of the issue who then contacted Quickstop. The Choice representative was told there was a confirmed appointment on Sunday the 16th. I never agreed or confirmed this date. In fact, both Quickstop and the Choice rep was told there would not be anyone home on that day. The choice rep then told me if I have a problem it needs to be brought up with the technicians. The choice rep I spoke with has done nothing to resolve or expedite the claim. Neither Choice nor Quickstop appear to care are about their customers. I would give a 0 star rating to both if it was possible.

2 months ago

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Allan

I was originaly scheduled for Memorial day but I did not think that would happen then scheduled for two days after but didn't get a firm date untill the plumber called me.

2 months ago

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Laurie Hansen_valladares

I have had two incidents to use Choice Warranty and they both turned out fantastic. I would definitely recommend Choice home warranty to my friends and colleagues.

2 months ago

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Matt Heather

Customer service is very poor - each ticket is addressed as how quickly can it be closed and checked off without considering the customer experience or message content. There is little escalation path and I’ve had experiences drag on for over six months. Usually the process is relatively seamless for standard situations but 2-3 different experiences left a terrible taste in my mouth.

2 months ago

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Brenton

Dislike the fact that it takes 30 days to approve and send funds for replacement items when most appliances that this warranty covers are in everyday use.

2 months ago

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Frank Ricci

Have had difficulty getting service done and there is a huge disconnect between CHW and the repair person. I called about this issue three times and CHW reps are telling me its my job to call the Tech back and advise him the work was approved. He calls me back and says CHW will not approve the repair and as of today several months later the work still has not been done and it is CLEARLY stated in my plan this part is covered by my warranty. I am the customer it is NOT my job to be calling technicians and making things right, this is what I pay CHW for.

2 months ago

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Richard Bresnahan

If I could give zero stats I would. By far the worst home warranty company I have ever had the displeasure to work with. Their customer service reps haven't a clue what they are talking about and will straight up lie to you rather than trying to get actual factual information. The final straw was when my dishwasher went out, the technician sent them what was wrong, Choice decided on replacement, which was a 240 gift card to Lowes. Which barely covered the cost of installation, nevermind the actual cost of the dishwasher. All I can say is read ALL the fine print because they will try to screw you at every turn.

2 months ago

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Margo Albright

My current problem with my ice-maker took over a month to resolve. Partly because I didn't report to you immediately. However, the company did not leave a receipt with a contact number.

2 months ago

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Sheila Sherman

I was happy with the person who repaired my stove, but when it came to my plumbing very disappointed I will be canceling my service soon. Thanks for listening.

2 months ago

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Christopher Anderson

Theytechnician was very thorough. He handled my problem and pointed out something that I didn’t even know. I learned something and had a good experience.

2 months ago

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Susan Cabral

I am completely satisfied, other than the couple of times that I had to take a prorated cash payment in lieu of repairs. It felt like too little. Other than that, I hope to renew my contract next year.

2 months ago

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Daniel

Service is sent out fast. We continue to have issues with our ac they have sent 2 different companies and neither one has been able to completely repair it. It will work for a few days s go out again.

2 months ago

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Stan

I had a claim for my air conditioner. It was taken care with no problem. I got my replacemand about. 2 and a 1/2 weeks later I got my check. Thank you

2 months ago

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Gero

I am glad that I chose choice for my home appliances needs they are amazing and efficient and very professional I had a problem w my refrigerator I call my favor place which is choice home warranty and the same day it was fix thank you so much to choice home warranty and their techs I definitely recommend my friends and family.

1 month ago

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Padra

Jessica, Was very professional she knew her business and explained herself very well. most of all she listens to the customer concerns and based her decisions on the information that was presented to her. I thought she was fair

1 month ago

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LEOPOLDO CRUZ

The resolution of claim was swift and well handled. The installation team was very good. The only objection that I could have is that it took five days to have the new units delivered. With the current heat wave and no A/C that was quite tough

3 months ago

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John

Enjoying peace of mind that this service allows us. Occasionally the selected repair person leaves a little bit to be desired. I wish they would do a better job of screening the people.

3 months ago

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Thomas McLaughlin

Communication can be a bit confusing phone call text msgs e mails. I prefer 1 sorce of communication. The tech was knowledgeable and to the point. It took 2 house calls and numerous calls to get my ice maker repaired after 1 month of down time it appears the ice dispenser is working. Shout out to Robert.

3 months ago

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Mike

In all honesty , I haven’t had them very long but, so far, I am not impressed. It is very difficult to get in touch with a real person who is usually very difficult to understand. In general, the response times from the contractors has been way too long, sometimes up to as much as five days. The contractors I’ve dealt with have been, with one exception, sub-par. On one occasion, I was charged an extra $450 because of some minuscule fine print in an unrelated part of the contract. I must say, even though I eventually fired my previous Home Warranty company, that never happened with them. I really had no choice but to pay since it involved a water leak. Overall, I am having second thoughts about Choice home warranty.

3 months ago

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John Hintzen

The technician was not friendly, he was almost rude. He did additional damage to my washer that was not damaged before. He said he had to order parts for the washer. A week later he came back with the new parts and installed them. After he left I tried to use the washer and it would operate the way it used to. You have to restart it several times before it would get enough water to wash a load of clothes. and it stops after the first spin cycle. You have to open the washer door for approximately a minute and after you close it it completes the last spin cycle

3 months ago

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Vesta

Repair people for AC have been very quick and good. Repair for garage door did not know what he was doing, had to come back a second time. Plumber took a long time to come didn’t have equipment to find my problem. Was very hard to load receipts

3 months ago

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Diane Littlejohn

Last Sommer I had issues with my AC. We had record heat. I waited 3 weeks, they couldn’t find nobody that was willing to work with them. Ended up paying it myself and they paid me back. This time it was my garage door opener and had no problems. It was done in 4 days.

3 months ago

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Justin Hayes

My garage door spring broke. Called choice and they sent a guy out to fix it. It took 2 days but that was no big deal. I handed the guy my deductible and he fixed it and left. So easy. I bought a 3 year membership to choice.

3 months ago

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Janice Nelson

I have no issues per se, but the repair person we were assigned was/is very unorganized. My first appointment was June 4, then June 8 and I received a call a few days ago setting it for June 14. When I explained that this was the 3rd time, they changed it back to the 8th, we will see..

3 months ago

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Gene Stidham

Great response time. High quality technicians as well, not the bottom of the barrel type that AHS would try to send us. Even when there is a small mixup (first water heater size was a bit short), CHOICE corrected it quickly

3 months ago

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Karen Vincenzi

It is definitely worth the peace of mind that it brings. Whether I call or go online, there is immediate response both from the claim and the professionals that will be assisting us in repair or replacement.

3 months ago

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Bill Hendrickson

I love being able to call and get things fixed! I’m NOT a fan of the Plumber sent out to fix a problem! Made it worse, said it was fixed and cost me $2800! There were several issues in the contract never discussed when we signed up for the protection plan! Not sure if we’ll renew it!

3 months ago

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Melony Clifton

I HAVE BEEN WITH CHOICE SINCE BECOMING A 🏡 OWNER AND HAVE TO GIVE THE COMPANY ALL STARS ⭐️ AND AROUND OF APPLAUSE 👏🏽 FOR VERY EFFICIENT SERVICES! MAKE THE RIGHT CHOICE WITH CHOICE HOME WARRANTY!

3 months ago

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Ellen

Choice has been great. My complaint is with Lancelot's tech, Tom. He informed me that it was written in the contract fine print I would have to pay him $600 to replace the water heater should it need to be in the future. I called Choice and was told this is not accurate. I feel like I would be scammed by Tom if the water heater were to be replaced.

3 months ago

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Sherry Stanley-Holloman

Overall Choice has served me well. I do not care for the rate hikes, but I have been able to use their services on multiple occasions to repair appliances and a couple major systems on my home.

3 months ago

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Debra B.

We switched to Choice Home Warranty after having notsogood results from the warranty company assigned to us when we bought our home. We’ve had nothing but good results with Choice!

3 months ago Edited June 7, 2024

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Miguel Paredes

The first claim worked out well. It took a little longer than hoped for to get the parts for the repair to be completed, but the job got done. I paid the service fee and they took care of the rest. The technicians were very good.

3 months ago

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David

Takes too long to get a technician out every time I’ve had to do a claim. Usually have to wait anywhere from 3-5 days just to get someone to come out. Hard not having Air Conditioniner or working washer dryer for that long. Then they come out and usually say it will be between 5-7 days before the parts come in. So ur without ur household working items from 1-2 weeks. Wish they got out faster.

3 months ago

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Roy Varney

Policy states it covers ductwork and I pay additional for roofrepairs. Choice denied my claim to repair a roof leak and recently denied a claim to repair/replace ductwork damaged from normal wear and tear: stating it wasn't normal wear, which it definitely was do to age and normal wear from condensation of the HVAC unit itself.

3 months ago

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Michael Bogdan

although i moved into a relatively new house with new appliance, i knew from experience that things break. I have used CHS several times now within the last 6 months and they have delivered each time.

3 months ago

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Andre Broussard

1 day ago

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Farid Algasali

Fast and easy to work with them and fast

2 days ago

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Darlene Hyman

Everything was good. Your plumber that you use was great

2 days ago

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Nicole Waldo

Be persistent with customer service, otherwise a decent deal

2 days ago

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Chandler Masters

Summer is definitely here. My main floor air quit cooling during the night of 6/29. I came home from work at 11:00am and it was 83 inside. I put in a claim at 12:14pm and made plans with the wife to move to a different part of the house until the air was fixed. AT 1:16pm I received a call from the Technician and I was back cooling by 3:00pm!!!👍

2 months ago

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Denise C.

I haven’t had to opportunity to use my home warranty yet, I had been shopping and asking a ton of questions. Milan was extremely knowledgeable and her patience while I drilled her with questions was commendable. I have already referred 2 friends that were looking for home warranties to her. So far I am pleased with my decision to purchase with Choice.

2 months ago

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C Schomer

We have had two claims and both excellent. The first took a little time to connect because of a weekend; however, the second call we had an appointment scheduled by the second day. Communication via email was excellent; provider arrived within stated window and completed the repair completely. Personal and professional. I was skeptical about accepting whoever they sent, but in both situations we were well pleased. In both cases the $65 fee was very reasonable for the service call and all other costs were covered. We are very pleased with this warranty.

2 months ago

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Kent

There is little feedback by the Service Repair person. I had to make several attempts to contact him via text and phone calls before he gave me an update. The equipment is a Hybrid Water Heater system and the system have been working as an electric water heater. The blower mechanism needs to be replace and the part has been on order for close to three weeks. The repair person mentioned that in his experience that the electric portion of the water heater normally breaks down about a year after the blower breaks. He claimed that he recommend to replace the entire unit but Choice Home Warranty only approved the replacement of the blower. So I forsee that the system will break, I will have to file another claim (time), will have to pay another $100 (deductible) and wait a long time before the unit is replaced. Not the best results thus far. But I must way that Choice Home Warranty does respond quickly not like my previous home warranty provider. Choice Home Warranty should implement a follow up system to monitor claims and follow up with the provider instead of having the customer follow up. Kent

2 months ago

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Christine Sparks

Rules, options, and process is upfront. There is follow-through and they pay/reimburse within six weeks. The problem is the length of time to get something fixed. We live in a rural area with few known repair techs, and even fewer service companies who will jump through the home warranty hoops. You (the homeowner) will have to submit the service quote online with the tech standing beside you. (The techs don't have time to do this, but you will not be reimbursed for that $1800 water heater replacement that you promised the tech you would pay out of pocket!) Each household item has its own reimbursement value, so don't be surprised if it's lower than today's actual cost. Other than a long process, and having to do the electronic claims work yourself, it works.

2 months ago

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risaac6324@aol.com

Their technician arrived on time, dressed in clean appropriate clothing, was polite, professional and obviously well trained in his profession. I am very pleased with their selection of technicians, and highly recommend this company to anyone looking for warranty coverage.

3 months ago

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Everett

The home warranty process only works if the warranty company provides their share of the bargain. Availability of service providers is a huge issue. We've had some seamless experiences which were great. However recent needs of plumbing and appliance servicing have been very frustrating. We were 3.5 weeks without a refrigerator in our kitchen due to scheduling a provider which we ended up having to secure ourselves. When he arrived, he had to fill out paperwork to validate the issue and estimated cost for repair. When the repair was done, the labor ended up being higher than what Choice said they would pay so we ended up paying more out-of-pocket than the contracted Choice fee of $65.00. For plumbing, a provider showed up for a recent stoppage that didn't have the equipment to provide the service, so another plumber had to be called. Through exposure to plumbers for several issues, we have learned that the process wasn't just complicated for the homeowner, but also the provider. We've had recommendations for other warranty companies that they prefer because it isn't as complicated on their end as Choice. Our contract is nearing expiration, and we are looking for another provider

3 months ago

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Ismael Villa

The service provided by JM Water Heaters and Drains was very thorough. The technician (Jerameel M) that came to the house to provide the service was very professional and respectful. He explained step by step what needed to be done. I am pleased with the work that was done. Ismael V.

4 months ago

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Jian

I have good experience with two of my three clams. One is microwave replacement and the other is fixing a problem with one of my AC units. But I had a bad experience with one of the claims, that is leaked coil of an AC system. The problem was not fixed and ball was kicking back and forth between customer service and service company. I ended up calling on a different company to replace the unit with my own money. It was ver disappointing.

4 months ago