Name: Choice Home Warranty
Rating: 3.8

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Theresa newkirk Bedford, MA

Your advertising says 24/7 coverage but you dont have emergency services. Dont help when you have an emergency. Advertising says the warranty covers water heaters but it don't when it needs to be replaced.

5 years ago

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J. Slocum

I was pleased with the professionalism and kindness of Warren Tucker who contacted me upon my initial decision to obtain coverage with your company.

5 years ago Edited September 14, 2021

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Barbara Jackson Glenside, PA

I have Choice Warranty through Sears - and I didn't care for the service. I spoke to Warren this morning and found out that you are not that Choice - and it was awesome. I will save money and your service covers so much more than the Sears one. Thanks you so very much.

5 years ago

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Milo Richardson, TX

Your Choice Company and Mr. Smith were excellent and prompt service providers

5 years ago

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Gary Griffiths Henderson, NV

With in Moments appointment was set. Very happy!

5 years ago

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Anthony White West Palm Beach, FL

Listen this company lies in their TV commercials, they don't replace nothing. They sent nearly 10 different technicians to my home for a problem with my washing machine, the last technician that so-called repaired the problem, told me the company ignored his findings. The problem still exists, I called them over a week age and demanded to have my concern escalated, I spoke with a representative (in escalations) on 07/26/2019 at 10:30am and she assured me that I would get results this time. This is the perfect example of them lying because they haven't corrected my problem and I haven't received a replacement and this has been going on since June 26, 2019.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Oct. 7th, 2019

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Kenneth Fuchs Moro, IL

The service was outstanding and the sales person was very informed and very helpful. Thank you Luke and looking forward doing business the next 6 years. Also the company takes great care of the seniors.

5 years ago

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Willie

They talk a good service over the phone but when you check out their service contract you will see that you are not getting a good deal. Their Customer Service is not good and trying to get an issue resolved can talk you several hours if you have the time to wait.

5 years ago

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Felice Hale-Zahn Hudson, FL

I called for service and was placed into the queue and had a reply that I thought was very fast. The said someone would be at my home between 12:45 and 3pm the same day - they called to confirm and then said "sorry he's already left the area" and can be there Friday. I said that was too long since there is water leaking. They said they would put me back into the queue and someone would pick it up. I called Choice to confirm I'm in the "queue" and I'm still waiting...not good.

5 years ago

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sally Rawlins Gulf Breeze, FL

Thank You!!! even the door bell is covered!!

5 years ago

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Sonia Fairburn, GA

The Representative was short and rude. I'm wondering if I made a wise decision by going with this company.

5 years ago

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JOSEPH AIELLO Crystal Lake, IL

Very professional. Tech. was here within 2 hrs. of my call .The whole matter was solved the same day. I am very pleased with out come

5 years ago

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charles Lakewood, NJ

I just got off the phone with your supervisor, Keisha. I have no heat, your repairmen were here today, i need a stock blower, your claims dept did not get to it yet (as per Keisha), I have no heat!!! Your technician is ready to install and give me heat, but choice warranty is preventing that from happening NOW, It's 53 degrees here and Choice Warranty is holding up the process. I could have had heat without choice 1 1/2 days ago without you, right now a poor decision signing up with you guys and you want a good review?

5 years ago

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Garry & Shirley Harrington

Responding quickly to my claim,received an appointment a few hours after speaking with customer service

5 years ago

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Manuel Juson Shamrock, TX

The worst company I ever deal with. I am canceling my Policy with them now.

5 years ago

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Anthony Allen McKinney, TX

Simple claims process. Quick service set up after initial call.

5 years ago

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Doris Rochester Indian Trail, NC

I have been with Choice Home Warranty for over 2 years and have used them several times. They have always been very prompt at getting my problems fixed. I recommend them highly!

5 years ago

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Wayne Texarkana, TX

Took care of my problem. Serviceman was friendly, professional introduced himself.

5 years ago

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Dorothy Dacula, GA

Great first impression with the quick efficient service from Steve C. Looking forward to a great partnership.

5 years ago

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karen miller Georgetown, TX

the person taking my call was very helpful & had a smile you could see through the phone!

5 years ago

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denise phillips Harker Heights, TX

will be on phone for over a hour. what does that tell you about their service

5 years ago

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Rizvi Denton, TX

This is the first time for getting help from CHW For plumber work but response on phone was very late,but Mr.Michael attend the call and He responded nicely,Please expedite to receive the calls early. Thanks for your help.

5 years ago

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Tim Loughman Newark, OH

So far my experience is extremely negative. I called to cancel a policy that I just got yesterday because my homeowner's policy that I just started today had better coverage availability for only $18 a year. My call resulted in a 30 minute waste of time on hold. About 15 minutes in a woman transferred me to another department. A message came on and said I had another 7 minute 10 second wait period. After another ear damaging wait a voice started saying to press 1 for a callback. I did but no voice or prompt came back on to say they would call back. I waited another 7 or 8 minutes and listened to lots more messages for a callback and they didn't work either. Then the background just stopped as it sounded like someone answered the hung up. Tomorrow morning I will cancel payment on my Visa card. This is obviously a scam or a criminal activity.

5 years ago

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JERRY SCIPIO Columbia, SC

CHOICE HOME WARRANTY IS A "SCAM" MY HEATING UNIT WENT OUT DURING THE COLD THIS YEAR WITH TEMPERATURE IN THE TEENS AND CHOICE TOLD ME THAT MY HEATING ELEMENTS WERE NOT COVERED UNDER THIS THE PLAN. I WILL ADVISE ANYONE THAT'S LOOKING FOR A HOME WARRANTY TO NOT CONSIDER THIS COMPANY BECAUSE THEY ARE SCAMMERS. THEY SAID THEY COULD GIVE ME $150.00 TOWARD MY CLAIM. OH BY THE WAY THIS WAS MY VERY 1ST CLAIM WITH THEM. I HAD AMERICAN HOME SHIELD BEFORE GOING WITH CHOICE AND NEVER HAD A PROBLEM WITH THEM COMING OUT AND DOING WHAT NEEDED TO BE DONE. THEY CAME OUT AND SERVICE MY UNIT IN THE SUMMER OF 2016 AND NEVER TOLD ME THAT MY UNIT WAS WAS CLOGGED UP. THEY DID WHAT THEY NEEDED TO WITH NO QUESTIONS. SO PLEASE CHECK THIS COMPANY OUT BEFORE GIVING THEM YOUR MONEY. THE TECH THAT CAME OUT TOLD ME WHEN THEY CAME THAT CHOICE WAS GOING TO DENY MY CLAIM BECAUSE THEY DON'T LIKE TO REPLACE YOUR APPLIANCES WHEN NEEDED IF THEY CAIN'T REPAIR THEM. PLEASE BEWARE IF YOU HAVE A CEILING FAN WITH A LIGHT THEY WILL REPLACE THE FAN BUT NOT THE LIGHT. I HAVE HAD FRIENDS TELLING ME THE SAME THING ABOUT CHOICE . ( SO PLEASE BE WARE)!!!!!!!

5 years ago

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Marvin Alvarado, TX

The web page was very easy and excessable. Easy to fill out.

5 years ago

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Darrell Dempsey Kingsport, TN

Just put in a claim and you are working on it. Thank You Darrell

5 years ago

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Nicholas DiCrescenzo

No heat from heat pump. Temps in the 30's. Chilly Willies Air & Heat responded claim call next morning after filing claim (1/4/18) but first appointment available was on 1/8/18, four days away. Had to call own HV/AC company who responded within hours.

5 years ago

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GBenton Greenbelt, MD

I called Choice Home Warrent this morning and it took them over 1 hr or more to address m issue. Also why is it that I always get assigned Latino Contractors?

5 years ago

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Carol Jacksonville, FL

Paid upfront for a 3 year contract..My 1st major claim,Heating unit Compressor went out was denied...Very Disappointed with Choice..Choice says heating compressor problem is not considered “normal wear and tear”...After hours on phone I am still in house without heat..This is what I have warranty for HVAC ISSUES..

5 years ago

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Chris

The phone hold times are horrible. I have been transferred 3 times The last time I was told I was not going to be put back on hold. Here I am 26 minutes later still waiting on hold

5 years ago

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John Purcell Pewaukee, WI

Very good first impression made by the sales caller.

5 years ago

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Alicia Mulieri Redding, CT

I have had multiple home warranty companies over the year. Hold times, are usually pretty horrible. These guys take the cake for the worst. They also have yet to find repair people to service our home in CT (by the NYC border).. We have to locate our own people, submit long and tedious paperwork and cross our fingers they will reimburse us, which is never the full amount or even close to what we were billed by the repair people in our area. Please heed my warning and stay clear.

5 years ago

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Charles Carfagno Devon, PA

Very polite and helped me feel at ease...

5 years ago

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Sharon Ohlms Foley, MO

Today January 8th around 8 10 a.m. I went into my kitchen and water was flowing from my bathroom into the basement so I called Choice Home Warranty. The woman said after quite a while said that someone would be coming Thursday the 11th to fix a plumbing problem. That would be 4 days for me without water.! But I accepted it. But then I got an email saying that someone would be out to fix the problem at the wrong address. So I called Choice Home Warranty again and told them that the problem is at 550 Highway 79 North Foley Missouri. Not 1457 South Lake Sherwood Dr. Then the woman told me the plumbing company and their telephone number but she got the number wrong she left out the number 5 then I looked up the company and call them. He said he would try and make it here before January 11th. So with the woman getting the phone number wrong and the late service I give you guys three stars not five.

5 years ago

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SALLY GIANG Charlotte, NC

Call waiting time was over 15 minutes. Customer rep was helpful. Listened to our problem and put in a claim. It has been about an hour and haven't received any automated call about contractor taking our claim.

5 years ago

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Lisa Kansas City, MO

Maurice was very helpful and we got a great deal!

5 years ago

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Vincent Arena Winter Park, FL

Very nice home warranty company. .great customer service low claim fee and monthly rates. I was with another competitor for years and changed over two of my properties over to CHW

5 years ago

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Johnnie Caroline Haynes Kilgore, TX

Very unhappy that I have to wait for parts to be ordered, then wait for them to come in, then reschedule service. Could be a week. Will have to go to laundry mat. This summer I had a problem with my air-conditioning when it was over a 100 degrees, it was going to take three days for a repairman to come. My Mom lives with me and she was having problems with heat, I couldn't risk it. I called a repairman and had it repaired myself. Not sure what good Choice warranty is.

5 years ago

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Dale Faulk Many, LA

They have failed to repair and or replace any appliance or water well that i filed a claim for.

5 years ago

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Donna Rigsby Erwin, TN

The followup call from Brittany, was very pleasant and she was very helpful to me. She was the first of 3 or 4 people that called me back after I entered my info online. She was the only person that took the time to explain everything to me, and answered all the questions that I had. I felt very confident in signing up with her.

5 years ago

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JOSHUA ETHRIDGE Wilmington, NC

Scheduling service takes extremely long while they find the cheapest providers. One service provider threatened me and I had to call the police after a bad service experience. Had a broken water pipe and customer "no" service didn't seem to understand or care about the urgency of my matter. They also go to great lengths to deny claims. I will I hadn't purchased a 3 year policy. Sales person said that they would take great care of my home and that they are great about paying claims. I call BS. Save your money in a savings account and pay repair techs yourself.

5 years ago

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John Nguyen Richardson, TX

Choice Home Warranty is the worst company to have warranty from. Just read all the reviews on BBB, yelp, and other before you decide. Even the tech they hire have bad views of them. They will do everything they can to not cover anything. Watch what you say and record every conversation with this company.

5 years ago Edited September 14, 2021

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Monica Simmons Hope Mills, NC

I've been a customer with CHW for 3 months now following a co-worker referral. I've called them twice for 2 different claims and both were denied. It took 1 whole week just to get a service technician to come out to my residence only for them to deny my claim. I had to call them 4 times within a week to keep reporting the same claim. I feel let down by CHW and I definitely will not be referring anyone to this company. I should've stayed with AHS but a co-worker referred me to this CHW and due to them having a cheaper service fee I switched to them but cheaper isn't always better. I'd rather pay a higher service fee with AHS and get my appliances fixed than to pay a cheaper service fee with CHW and have all my claims denied. Needless to say I cancelled CHW today 1/11/18. And for as my co-worker is concerned she referred me only to get a free month of service "shame on her". I can only tell of my bad experience with CHW so I say "stay away from CHW or try at your own risk" **You've Been Warned**

5 years ago

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Greg Jacksonville, FL

Our heat pump unit failed; compressor and air handler. Our initial claim was denied based on CHW's designated HVAC contractor's examination of our HVAC unit stating that it "hadn't been serviced". We are in the process of proving to CHW that, within the year of our home purchase and warranty term, our HVAC unit was serviced, and in accordance with ASHRA standards and by a licensed HVAC contractor. This is a tedious process and while we go back and forth with CHW, our house temperature is in the 40s!

5 years ago Edited September 14, 2021

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Barbara Rackcliffe Natrona Heights, PA

Representative Shawn was extremely pleasant and very helpful. He was also very informative regarding coverage and explaining details. Very personable.

5 years ago

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Jane Lierheimer

The representative, Paul was very helpful when he called but while I was overlooking my policy, I was confused about what is covered and what is not. It is so bundled together, that it is very hard to read.

5 years ago

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Carole Bradley Sevierville, TN

Your home warranty agent was very helpful in my decision to purchase a 3 yr warranty by splitting payments & helping me to get the most with the buget I have.

5 years ago

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Alma Donlow Youngstown, OH

My sister has a choice home warranty and I have witnessed how beneficial it is just recently her water heater went out and it was taken care of quickly and all it cost her was $45 she loved it so much I decided to get it for my home.

5 years ago

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Timothy Ramsey Murfreesboro, TN

I have had nothing but great experiences with Choice Home Warranty, if their assigned tech isn’t available you can call your own and get reimbursed in some cases. They’ve sent certified and very personable contractors to my home. The response time is Great, from the time I call till I get a chosen contractor is very quick

5 years ago

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Jim Kutztown, PA

Just Joined CHW. Sales Dept Rep was excellant answered all my questions and reinstated my Plan.

5 years ago