Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star_border star_border star_border star_border

Bill Spencer Medford, OR

They left me without heat for over a week. Said they couldn’t find a technician. I found one in two hours to diagnose the problem. Control Board was ordered. Same technician installed it two days later when it arrived. House had gotten down to below 50 degrees. Entire family was freezing!!!!! Now I have heat and just PAID THE $600.00 BILL MYSELF!!!! $125.00 Labor and $475.00 FOR THE PART. NO COVERAGE OR PAYMENT FROM CHOICE HOME WARRANTY!!!!! BETTER TO FIND MY OWN TECHNICIAN, THAN HAVE MY WHOLE FAMILY FREEZE!!!! I had spent over $2,500.00 for coverage by CHW no response to emails or calls. WILL NEVER USE CHW AGAIN;; HOPE AND PRAY NO-ONE ELSE DOES EITHER!!!!! TOTAL RIP OFF!!!!!!!!!!!!

2 months ago

star star star star star

Drusilla Arnold

Awesome company Excellent customer service Most of ALL: it’s been the best home warranty yet!!! I’ve personally referred everyone that I know to them and WILL CONTINUE TO REFER EVERYONE THAT I COME ACROSS!!! Thank you for your dedicated honest upstanding services Choice Home Warranty 💕

1 month ago

star star star star star

Ethne Andrews Stroudsburg, PA

I was looking online for the best home warranty I could find when I got a phone call from Jim M. He did a great job of explaining to me what was involved. He got me an excellent deal after asking me questions I didn’t think were pertinent. Thank you!

1 month ago

star star star star star

Guy Kahale Waipahu, HI

The reason why I give a high rating is that as my conversation with the agent that I was speaking with made me realize that the offer her was giving me made more sense and it would save me money in the long run and that there was no contract and I could cancel at anytime and they would reimbursed me of what I have left in my account

1 month ago

star star star star star

Michael Foster Hallandale, FL

I just signed up for the service. Noah A was great and explained everything in detail, plus, he was able to offer me a great deal on my warranty program. After a few years with another company that didn't meet expectations, I look forward to having CHW in my corner.

1 month ago

star star star star_border star_border

Nilsa Gonzalez Dallas, TX

With my old home warranty company, if the appliance could not be fixed, if was replaced. In this case my washer could not be repaired, and my option was to get $343 to replace it which it does not that is about 58% of what it would cost to replace it. I had to call the customer service team to be able to get a higher amount, which still does not cover the replacement of the washer only about 80%. Then the way in which it is done, it states, "to start replacement process click here" and then it automatically assigns you an amount to be refunded thru a "Lowes" gift card or a check. I switched from AHS to you because it saved quite a lot on the monthly. And sadly, now I feel that I am getting what I paid for and not in a good way.

1 month ago

star star star star star_border

David Anderson Maryville, TN

Overall happy with CHW and this job was perfect... Anytime Plumb Rite is assigned, I know there won't be any issues. The concern that I have is that when you assign a contractor, you're very hands off so I'm left to deal with rotten contractors on my own - even though they are contractors of your choice. Fortunately, most of the contractors on your roster are really good (like Plumb Rite) but that isn't always the case. If you could short up customer support when things go sideways with a contractor, you'd be at a solid 5-star review!

1 month ago

star star star star star

Thom Corrigan Parker, CO

Our Regional rep Amanda T is always great and super responsive. We just filed a claim for repairs to our boiler and Cheryl H , Support Manager communicated regularly with us to give us status updates and followup after the repair.

1 month ago

star star star star star

J.J. Vermillion

They were friendly yet professional. I believe I received a very good deal on all that was covered. Just survived a serious plumbing repair which took 2 weeks to complete. Excited now that I have a backup plan in case something else breaks down.

1 month ago

check_circle

Verified Customer

star star star star star

Lynn

They responded very quickly and sent out a repairman. The repairman was very polite and took care of our problems immediately. I would recommend them to someone else who is looking for a home warranty.

3 months ago

check_circle

Verified Customer

star star star star star

Margaret

It's always at the end of the year that we need to use the warranty. One was plumbing, plumbing seems to be an issue. And the second was the dishwasher, but that was fixed with other problems. They did a good job there.

3 months ago

check_circle

Verified Customer

star star star star star

Steven

They're very responsive. They're very nice. But we're still waiting on the parts - it's been 2 weeks. It is a holiday, so it might not be their fault, but I sure would like to get that work done.

3 months ago

check_circle

Verified Customer

star star star star star

Alexis

My hot water tank went out and they got someone in. He's supposed to be coming today, actually, my claim is not fully completed. So as far as I know, everything is going good.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Prakash

I feel that Choice Home Warranty is responsive, very quickly to respond to the claim submitted. But then they do not have enough vendors, so eventually, they want the customer to find their own vendor and that process drags on. When I signed up for Choice Home Warranty, I would have expected that they'd have a whole lot of suppliers for plumbing, electrical, etc. But it seems every time I put in a request, it sometimes takes up to 7 days and that defeats the purpose.

3 months ago

check_circle

Verified Customer

star star star star star_border

Troy

I've used my warranty about 5 times for my refrigerator freezer. They've had to replace several things in it but they have been very good about getting those replaced, especially the last time. Sometimes they don't get here when they should.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Kimberly

They are quick to help service calls but the quality is lacking. After my built-in microwave went out they said they would replace it and I elected to take the cash equivalent which turned out to be a Lowe's gift card for the amount of $191. I was a little surprised at that amount but I accepted it and then I found out it takes up to 30 days to receive it, it's interesting that it takes that long I'm not that impressed so far I'm not too sure if I will be renewing with them this is my first year with them and I have had better warranty companies I might just go with them next year.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Yesenia West Palm Beach, FL

Choice has many hidden clauses that go against the customer when service is needed. For example, I had a glass top stove that cracked due to internal burner damage and it was not replaced because Choice does not cover physical damage. Also, the time from claim to getting vendor is too long. Choice is very quick to deny claims even when there is substantial evidence submitted. They do not work with the customer at all nor offer any alternatives.

3 months ago

check_circle

Verified Customer

star star star star star

Hassan Mohamed Cassville, NJ

I like Choice home warranty , and I like very much the technician that came to fix my garage , That Technician was very good man , he care about his work , and he was very humble to explain everything .

3 months ago

check_circle

Verified Customer

star star star star star_border

Christopher Hopewell Junction, NY

Really great warranty company. What I have noticed, post COVID, response times for repair are unacceptable - took 3 weeks to repair washer - come out, order parts, repair.... too too long. Otherwise the company itself has been good - I think it's more of a vendor issue.

3 months ago Edited February 16, 2024

check_circle

Verified Customer

star star star star star

Brie New Albany, OH

So far so good. We have only had it for a short time but had to make a claim already. It was very easy and we had someone out right away. They seem to have fixed the problem but we are still monitoring it.

3 months ago

check_circle

Verified Customer

star star star star star_border

Paul Zwiebel Englewood, CO

The Warranty covers most appliances and many repairs, making it fairly comprehensive, affordable, and a good value. There may be delays because the number of contractors who accept warranty work is limited and they must get approval before proceeding with repairs.

3 months ago

check_circle

Verified Customer

star star star star star

Jermaine

I got prompt service. When I called, they were an immediate point of response. Whatever time of day, I got a notification immediately. Great service. I'll probably keep the service with me wherever I go.

3 months ago

check_circle

Verified Customer

star star star star star

Rosmarie

I needed to use my warranty because my dryer stopped and the fellow that came by and fixed was just absolutely fantastic. He fixed that in 10 minutes and put everything back in place. That was a wonderful experience.

3 months ago

check_circle

Verified Customer

star star star star star

Kim

They're very responsive so I don't have to wait on hold for a very long time, or I don't get bounced around from representative to representative like I did in my previous place.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Gary M Honor, MI

The big problem is, you cannot find technicians, especially plumbers who are willing to work for you. We had a plumbing problem in our house, and it was open for a month, because no one would accept your contract because they told me you paid them less than standard, and it took 30 to 60 days to get paid. We ended up having to find somebody ourselves and to do it.

3 months ago

check_circle

Verified Customer

star star star star star_border

Mark Schwartz Chandler, AZ

Recently, we had a problem with our dryer, and we put in the request for service. And once the person arrived, they fixed it fairly quickly and life was good. The only drawback was the amount of time it took to get it fixed, about 4 or 5 days.

3 months ago

check_circle

Verified Customer

star star star star star_border

Donald

The vast majority of the time, particularly if it's something like plumbing, it works great. With appliances, it can be a longer time period to get things resolved and if the company chooses to not repair an item that is not repairable, their replacement policy could stand some fine tuning.

3 months ago

check_circle

Verified Customer

star star star star star

Linda Durnin Bryan, TX

They are very quick to response. I just bought my home and have had to contact Choice twice. Choice does everything they can to resolve the problem. I am very impressed and extremely thankful that I signed up with Choice.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

Last time I called your group for assistance, they had people out right away. And in this particular instance they couldn't, and they didn't tell me; I had called them back. And then they told me someone will be out tomorrow. The guy came out the next day and did a very good job of replacing the thing that broke. I have no complaints about him, but I was not made aware of the fact that they weren't going to come today because in the past they've always come the same day I called.

3 months ago

check_circle

Verified Customer

star star star star star_border

Anonymous

The workmanship is good, but the only thing is it takes more days to complete the work. Say, for example, first, one person will come and he will do some suggestion, and then another person will come and he will solve the issue. So that is taking an extra day or a week to complete it.

3 months ago

check_circle

Verified Customer

star star star star star

Hector

They respond right away. The technician called me in a day or two. And the last company I was reaching out to took more than a week to fix my problem. So I am very happy about your company.

3 months ago

check_circle

Verified Customer

star star star star star_border

Sanford Simmons Scottsdale, AZ

Initial response was fast- but the plumbing company sent had a very dubious track record. They did complete the work satisfactorily however. It seemed wrong that Choice made me have to interact with the water heater manufacturer when the warranty was void due to the fact that I was not the original purchaser of the heater.

3 months ago

check_circle

Verified Customer

star star star star star

Perry Leesburg, FL

Choice home Warranty is a reliable service for home owners. They immediately took care of my running toilet by replacing all of the parts. It was like getting a new toilet. Thanks Choice Warranty. 😊

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Carolyn J Lane Benton Harbor, MI

I was rather concerned that the plumber that was referred to me was one with all 1-star ratings. Since I was aware of this individual and chose to have another company recommended, it ended up that I had to find a reputable plumber (I would rate a 10!) to get the ejector pump replaced. I find it hard to believe that a Company would recommend a subpar technician to complete work in my home. In the end, I was happy that I was able to find a reputable plumber, which I will certainly retain in the future if the need arises.

3 months ago Edited January 19, 2024

check_circle

Verified Customer

star star star star star_border

Gondolfo

Tjhe hydronic pumps was frozen, the tech was able to make the pump work. I was surprised that he did not replace theo pump, now waiing for the pump to freeze up again and another service call, however for the time now, the pump is working.

3 months ago

check_circle

Verified Customer

star star star star star

Dawn Norwalk, CA

Ease of calling reporting issue and requesting service. The contractors we have dealt with have all been very professional and able to diagnose and repair the problem quickly.

3 months ago

check_circle

Verified Customer

star star star star star

Hiran Herat McLean, VA

Good professional was sent. Who took care of my problem well and a claen and professional manner. I would recommend Choice Warranty to all. Good and a reliable company and fast serive.

3 months ago

check_circle

Verified Customer

star star star star star_border

Babsy's here

It can get frustrating when you wait for a tech to pick up the job and may have to wait days...You may get a tech who really knows his job and again techs who don't. All in all, I am satisfied with choice.. Been a customer for approximately 5 yrs.

3 months ago

check_circle

Verified Customer

star star star star star_border

Jessie Fort Worth, TX

This is my first year using choice home warranty. And I had just had one Maintenance problem, since signed up. .l. The company took care of the problem, And I was happy with the resuit's . Looking forward to working with Choice

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Anthony Mangano

I wish I could leave more stars , unfortunately this repair took much too long. It’s winter in the northeast and I was without heat for a week. Thankfully the temps weren’t to low and one of my other zones was working. Choice had trouble getting someone to do the job because they wouldn’t pay what the contractor needed to do the work.Two contractors later they got a good technician and paid him the price he asked. He did the job quickly and completely. I’m very satisfied with him but disappointed in choice, I feel the job should have been completed a lot sooner.

3 months ago Edited January 17, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Lisa Mazza

When you open a new work request, you do t get to select who the work is assigned to, one person wasn't a legitimate contractor, so the process of posting my work request had to start over. The responses you get from CHW are "canned" not personal to you at all, in some cases they don't even pertain to you questions or your responses. ( Just like you're "button" reads Amazing. I don't think this response is Anazing). Once you do get someone to your home, they have to have the work approved and in two instances it took weeks, one issue was my furnace was not working in November and wasn't fixed till December.

3 months ago Edited January 3, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Eric Shapiro Austin, TX

Choice Home Warranty's co-pay is the lowest in the home warranty space and their annual contract rate is also extremely competitive. However, as with all things in life, you get what you pay for. This is especially true with home warranty companies. Specifically, it is extremely important that you read the fine print in their warranty contract, because they go by every letter of this contract. And if the language ism't 100% clear, you should assume that the contract will be interpreted in their favor. Also, be advised that replacement of broken items is only covered up to "builder grade" level, meaning that if you have an expensive item that is covered that can't be repaired, the replacement item, or amount reimbursed for the replacement item, will be at the lowest level possible to replace the item (e.g., an expensive chandelier can be replaced by a cheap bulb with a little glass fixture...and that is the replacement cost/item that will be reimbursed). Also, while most of the customer service reps are very friendly, they are sometimes hard to understand as English is not their first language. This can lead to some very frustrating situations where you have to repeat yourself multiple times to get your message across.

3 months ago

check_circle

Verified Customer

star star star star star

jonathan rothwell Asheville, NC

I have had one interaction with Choice Home Warranty so far and it has been very good. Easy to lodge a request for service and the service was scheduled quickly. The technician was nice, polite and helpful.

3 months ago

check_circle

Verified Customer

star star star star star

Gisele Chandler, AZ

I like the fact that Choice Home Warranty was very helpful sending out a repairs when I needed them and I didn’t have to wait too long And they saw some of my problems, and the people they sent out were very polite

3 months ago

check_circle

Verified Customer

star star star star star

Valerie Clemmons, NC

I’ve used Choice Home Warranty several times. They immediately responded to my needs with competent service reps who made repairs. I am very pleased with Choice Home Warranty!

3 months ago

check_circle

Verified Customer

star star star star star_border

Beverly Columbia, MD

I like the quick response and follow up by the computer. Some of the contractors were great some not so much. I was denied a fix that I thought should have been honored but let it go. Price for contract is very fair. Have been with them for several years and have used them for one home and 2crental units.

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Tina

I cancelled my warranty and requested a refund because after 18 months of no claims, because my hot water heater had to be replaced. And although it was still covered under manufacturer warranty which paid for the appliance, your company wanted to charge me $450 in addition to the $85 that I’d already paid. Because of this, I cancelled and requested a refund for the other 3 1/2 years that I had prepaid. I could not understand it since Choice would have had to pay for the heater had I not had a manufacturer warranty. So you would have saved the cost of the heater but still wanted me to pay $450 for non covered charges. For this reason, I left your company and went to another.

3 months ago

check_circle

Verified Customer

star star star star star

Joe Bailey Aurora, IL

CHW did a great job working with me to replace my furnace. From securing an experienced technician through installation and commissioning, they communicated and were timely. Thank you.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Mary Boardman, OR

It’s easy to notify Choice of a problem. I have to wait all day for service from the vendor. Their window is 8-5, so the whole day! That’s bad enough one day for a repair, but they never have the parts, with the exception of the plumber. Sear service never has the part and we had at least 5 calls for a repair they had trouble solving. How much vacation time do you have to take off for an ice maker repair?????

3 months ago

check_circle

Verified Customer

star star star star star

Raghu

Great service and prompt response. Good issue resolution

6 days ago