Name: Choice Home Warranty
Rating: 3.8

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vincent marrero La Vergne, TN

BEWARE BEWARE BEWARE!!!! I was completely robbed by this company and paid over 800 for 13 months of service. I paid 1750 for 5 years (around 30 a month) to get a better deal, plus they thru in an extra year which would be 6 in total. Put in a claim for my A/C in mid august. Tech came out and fixed. However it didn't last. Called Choice back and they sent him back and advised to put in new claim. Tech stated that I need a new unit completely because my unit was 20 years old. Choice gives tech a questionnaire to fill out. In that questionnaire it asks if there is any rust on unit. Nowhere is there a choice for no rust, so the tech put little rust in that section. They used that as a reason to deny claim. I fought it, and they asked for pics. This is a 20yr unit so there will at least some rust. They saw it in the picture and "profiled" me and stated that that was the cause even when the tech told me specifically that that wasn't the problem. I continued to fight it along with the tech that came out. They agreed TO HIM that they would replace the evaporator and he was just waiting for the authorization. I then called to see what the hold up was and they told me that it was denied again based, once again, on the pictures. They never sent, nor will they ever, a second opinion just to verify the pics even though the original tech was telling them that rust had nothing to do with it. Even if rust causes problems similar to this, this was not the case for me..... again, I had the tech the sent me on my side and fighting for me on this..... I cancelled my contract with them. They price gouged me and charged me non sale going rate at 44 per month as part of my refund for the remainder of the term,(remember, I bought it at 30) plus a 50 dollar admin fee. On top of that, they took back 200 from my original claim in August (which I was covered for) because they paid it out to the service tech. So, I paid 1750 and got back 950, paying 800 for 13 months of nothing..... They will find any loophole possible to deny your claim.... PLEASE PLEASE PLEASE DO NOT USE!!!!!!!!!!!!!!! Next stop, BBU, Angies List, Local news and an official complaint with the federal government!!!!!!! These statements are entirely true and protected under the 1st amendment. You're experience may vary but BEWARE BEWARE BEWARE!!!!!!!!!!!!!!!!!!

5 years ago

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William Jackson Parkton, NC

Terrible experiences. The first time or two we had reputable service companies provide the service and it seemed ok. But the last couple of times service techs arrived in personal vehicles, how professional is that? and the the claim was rejected for exclusions. My fault, should have read closer. For new customers read what is excluded not what is covered. The fine print will get you every time. Some of their justifications to deny claims can not be found in exclusions.

5 years ago

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Gary Pollock

The strength of this company is that they have a clear list of what is and isn't covered, but the major weakness is that they won't honor that list once you've signed up. My dishwasher had a valve cover seal go bad, which at the time was covered under their list. They first rejected my claim because they confused it with the "door seal gasket", after days of trying to get a justification, they changed their rejection to say that they wouldn't cover my claim because the valve cover seal is connected to the door. They told me that their list says they cover everything except for the door, and what they mean is that they cover everything except for the door and what is connected to the door. They will however cover the electronics that are connected to the door, but not the part I wanted, even though the agreement said their list said they would. When shopping for home warranties, it's important to know up front what is and isn't covered so you know if the price justifies the risk. Choice makes a lot of promises to get you as a customer, and makes a lot of excuses once you've signed the contract.

5 years ago

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Mamdouh Ahmed Sugar Land, TX

Two month after plumbing company came for to check the water heater pilot lite I got a service fee even though Mat from authorization dept. waived the fee then went back on his word. I called to speak to Mat and I was told I can not talk to him by Greeg manager at customer solutions dept. I have cancelled my contract for that reason. By the way the pilot lite would often go out in the water heater. That morning I had to turn it on so that I can take a shower. When IGD Pluming came the plumber told me I should not have turned the pilot lite on. I remember receiving an email about the waiver as well as it is known that you pay as the vender leaves and he never asked me to pay sense it was waived. In other instances I had to record conversations because I could no longer trust them.

5 years ago

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Gerald

They did a good job on my home. The contractor they sent was really knowledgeable

5 years ago

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Leley Madonia Edgewater, FL

Run the other way... before you sign or put money down read the home warranty contract which I never saw until after I paid and wasted 4 years worth of premiums. If you think they will replace a large appliance like a stove or fridge think again they will only pay up to 500.00. There are so many things in their warranty contract that is disallowed and those things are essential to the parts they will cover that it makes a lot of what they will cover ... void. If you want to cancel buyer beware.... they will prorate the remaining months... charge 10% admin fee and deduct the cost of prior repairs made from what is left so you get none of your money back, not being upfront and honest. I paid extra to cover in-ground pool and all equipment.... it took them 6 weeks to find someone who would work with them... I am in Florida pool repair companies are all over the place... then I find out they don't cover the heat pumps that heats the water to my pool. I had had a regular water heater they would only cover 500.00 to repair that but they would not pay more than the 500.00 so if a new pump is needed OH WELL you just paid the 45.00 service call fee to be told you are s__t out of luck they will not cover the cost to replace it. If I had it to do again knowing what I know now I would have saved my money and run the other way

5 years ago

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Steve Visoski Rowlett, TX

Service has been very good, and I am glad to be able to extend my warranty.

5 years ago

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Niranjan Shanmuganathan Alpharetta, GA

I would recommend Choice Home Warranty over any other providers for the coverage they offer to others. The agent Jeff K was very detail oriented and provided all information's that I was seeking. He was very professional and courteous in detailing the benefits.

5 years ago

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frank Ft. Pierce, FL

I have had two issues one with the motor in the ac air handler and the other with a microwave. After waiting for a tecchnitian for more that twelve hours over a two day period neither was covered. This company does everything to make it as uncomfortable as possible and then finds a reason not to fix nor replace as they advertise. SAVE YOUR money, do not buy this home warranty!

5 years ago

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frank Ft. Pierce, FL

I have had two issues one with the motor in the ac air handler and the other with a microwave. After waiting for a technician for more than twelve hours over a two day period neither was covered. This company does everything to make it as uncomfortable as possible and then finds a reason not to fix nor replace as they advertise. SAVE YOUR money, do not buy this home warranty!

5 years ago

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Mo Morristown, NJ

I usually don't provide a bad feedback for any products or company. But "Choice Home warranty" forced me to write something about them. Few things you all should know before you decide to pick "Choice Home Warranty". When you file a claim, you will need to understand "Choice Home Warranty" will not fix anything, they will come and let you know the problem only. When you call them they will either say - 1. this occurred due to a lack of maintenance and Choice does cover it. or 2. get a second opinion if you don't like the findings from their authorized technician. Either way, you will need to pay even more than the actual cost to fix the issue. Please don't fall for the reviews, I'm not sure even the reviews online are real or not. Hope this will help someone.

5 years ago

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Elmo Alexander Fairfield, OH

I don't know how to give negative stars but I would if I could. Bottom line is that I'm having to move my family Thanksgiving Dinner in 2017 because Choice Home Warranty has not responded in timely manner nor provided good customer service. I have done everything they suggested and now I need to get a second company to get repair evaluation on a microwave oven that cannot be repaired because of parts availability. Shame on You Choice!

5 years ago Edited September 14, 2021

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Anonymous Herndon, VA

Rude customer service. Will never even enquire again.

5 years ago

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Anonymous

The salesman lie and deceive you to get their business and then when you have a claim none of it is covered. I don't appreciate the sleazy way they do business.

5 years ago

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Ron Burick Mesilla, NM

Great customer service, explaining coverage, options, and terms.

5 years ago Edited September 14, 2021

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Anonymous Lawrenceville, GA

I wanted to join Choice Home Warranty. But after speaking with Ralph, I changed my mind and now I will never join Choice Home warranty. Ralph was the rudest employee I spoke with in Sales. Because of employees like Ralph, I will not join Choice anymore and I will make sure nobody in my friends and family will join this company.

5 years ago

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Anonymous Littleton, CO

What I read online seemed good; however, the sales rep hung up on me and was very rude

5 years ago

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Jaikumar Lewisville, TX

My HVAC is not working so I called Choice Home warranty and they fixed only 1 HVAC Unit and they told us that they will fix ony one HVAC Unit. I referred 4 People so far for Choice Home Warranty. Please dont go for Choice Home Warranty it is fraud.

5 years ago

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Marie Mooresville, NC

Great deal. Professional service. Well organized. Definitely work with customers. So glad it was cyber Monday. Thank you!!!!

5 years ago

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Eric Maury Jersey City, NJ

I've had Choice Home Warranty for about 6 months, and i can tell you one thing--SCAMMMMMM. They're a bunch of crooks. Of the 3 claims i've put through, none have been validated. I've talked to technicians who can't understand why they won't cover and every time I call it's one loop hole after another. And the rings they make you jump through to see a technician! If your heat breaks and you want it resolved in the dead of winter in a timely fashion, don't turn to these guys. They've taken 3 weeks and still haven't fixed my heat because the tech can't get approval for different things. I'm telling you, SCAM! Better off flushing your money away. I would not recommend, have only had nightmare experiences with them.

5 years ago

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Alex Rogerson Saratoga Springs, UT

When you are purchasing a home, you often times get a home warranty that is paid for by the seller. When we were searching for a home warranty, we were already frazzled and stressed with the process of buying a home. Choice Home Warranty makes you submit all of your info to get a quote. We don't like filling out those forms because then you have sales people calling you non-stop. We ended up going with another company that was more transparent and gave costs up front and listed all that came with the warranty. Easy to see options and make a decision without unnecessary stress.

5 years ago

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Yolanda Harrison Corpus Christi, TX

JUST MADE A CLAIM ON MY INSIDE AC AND THE CALL BACK REPRESENTATIVES WAS VERY RUDE AND HAD NO PATIENT.

5 years ago

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Kristin Naperville, IL

This company is horrible. I bought the warranty because their reviews were insanely high for a warranty company so I switched from Home Warranty of America. I never should have made the change. Since I purchased the warranty, Choice was caught by the BBB rebating customers for good reviews to drive up their ratings. After engaging in this practice their BBB rating is now a C. I purchased a 6 year warranty (for almost $2k and felt like I was buying great coverage for a great value). It wasn't until several months into the warranty when I went to exercise my first claim to have it fully denied because the 15 year old AC unit has corrosion. It wasn't until they denied the claim that they sent me the full contract (they only send you an abbreviated version when you sign up). This new version (far more comprehensive) actually has an exclusion for rusted or corroded parts (literally on all appliances See Section F, #1). Essentially, this clause allows them to deny all older AC claims because the exterior and interior portions both accumulate varying degrees of corrosion over the years. Corrosion is not even the factor for the A coil failure, but they are citing this section as the reason to fully deny my claim. I am filing my own complaint with the BBB and Office of Consumer Affairs to try to get all of my money back due to their misleading business practices. Additionally, both of the HVAC vendors they sent out to service the unit were unprofessional and seemed like they were guessing what was wrong with the unit versus knowledgeable. The second vendor determined the evaporator coil had failed but he cannot even schedule the repair for over a week because they only work 8-5 with the warranty company. It is December in Chicagoland, so I can't exactly go without heat that long and will have to now have to pay another hvac company offering same day service to do the repair on top of all of the money I just spent to purchase the warranty.

5 years ago

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phil panos Naples, FL

Your representative was very polite,efficient and knowledgeable. She led me through the process very carefully as I am new to this.

5 years ago

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Kim Keel Ocala, FL

Customer Service Rep was awesome and made the setup very easy

5 years ago

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Vinodh Nair Henderson, NV

Wow,wow.wow, very impressed at the speed my claim was handled, definitely a 10. Keep up the great work u all do. "GOD BLESS" "MERRY CHRISTMAS" The Nair's

5 years ago

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Melvin Lawrenceville, GA

I've had choice for four months in a brand new home. Had trouble with my water heater in the fourth month. So I called them and the claim was denied. The technician was just as dumbfounded as me. There was no repairing it. I was told when we brought this warranty "if we can't fix it, we replace it". I've had two other warranty companies before. I thought they would be different. Save your money, and fix it yourself. What a racket, you have the illusion of security but there is none. And I had to pay the $65 service fee. Thanks for NOTHING!!! If I could rate them a zero, I would!!!!!!

5 years ago Edited September 14, 2021

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Mike McLain Sandy, TX

This place would be a 3-4 star except for 2 things: 1) the policies are written so that there is minimal exposure to Choice which I understand, but you could cover a few more things and still be profitable which their advertising makes it very misleading in terms of what is actually covered 2) the worst thing about choice is not the way the policies are written, it is the people you talk to once a claim is denied. There are the rudest, most bitter and hateful people I have ever come across. This group is the one that needs to be the nicest, of all the internal groups and are the ones that can save business, but no, they drive it away with their terrible people skills and bad attitudes.

5 years ago

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Larry Cinco Huntsville, TX

Very professional, and courtesy,and helpful.

5 years ago

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Michael Aug Glenns Ferry, ID

The customer service in getting signed up was excellent. If the rest of the package is as good, and I'm sure it will be, all I can say is Wow!

5 years ago

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Diana Taylor Exeter, MO

This is my first experience using choice home warranty, first time I had to use it they worked fast to get someone out to us on our heating unit. (we Live in a rural area) so it took a couple of days for someone to get to us, the person they sent was and is great. the blower motor went out he replaced and the choice rep was great. still having issues and to wind up paying for an issue that wasn't covered. but it could have been so much worse. I still would recommend choice home warranty.

5 years ago

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Nelson C Hunt Ashland, OH

great service. pleasant assistance, good value

5 years ago

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Jeff Seal Beach, CA

Worst company ever!! They are just scam artists!! I would highly recommend that anyone considering using Choice Home Warranty review the lawsuit and settlement from the New Jersey Departmet of Consumer Affairs wherein New Jersey laid out in detail the deceptive practices that Choice Home Warranty engages in to avoid paying claims. Choice Home Warranty admitted no wrongdoing but paid $780,000 to settle. In my dealings with Choice Home Warranty they continue their deceptive practices to deny legitimate claims. Unfortunately I found out too late!!

5 years ago

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Mia Koerner Livingston Manor, NY

Friendly and a little too zealous about making a sale. I needed time to digest the information and compare the policy coverage with other companies in the same business. The money value appears to be with your company.

5 years ago

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Randy Miller Tyler, TX

I would suggest that anyone considering purchasing a home warranty go almost anywhere but to Choice Home Warranty to do so. I have had three claims with Choice and they have gone as follows; a timer on a Maytag washing machine went out and Choice told the repair man the part was obsolete and the machine could not be repaired, the second was one of my two A/C units went out and again I was told they would not repair or replace it because it wasn't maintained properly, and the third was my hot water heater wouldn't heat the water. Choice offered me $165 buyout for the washing machine. My question was why wasn't it being replaced since it could not be repaired and I was told when a appliance can't be repaired, a determination is made as to the remaining value and that is all they will pay. I found the "obsolete" replacement part on the internet in less that three minutes and purchased it for $150. The "bad" A/C unit had been maintained because I have had it serviced twice each year with a local provider. Choice would not used the local provider for the repair. After several days and many calls to Choice, they settled on a very small portion of the cost of the replacement unit. All of this took place during a Texas summer so we were without this A/C during that time and it was 10 days before the new unit was in place. The hot water heater had been repaired by Choice before and the same problem occurred again. I was again told the replacement part was not available for shipment for three to five working days, which would put this part in the hands of the repair people one week after the initial warranty call. Choice then decided to not order the part for five more days but promised "overnight delivery" to the repair people. "Overnight delivery" took five more days. The total time without hot water was 11 days (in the month of December). If there had been any possible way to get a refund of my Choice Home Warranty purchase, I would have do so any one of these three times. You can be sure I will not make the mistake of every purchasing another from Choice and I would suggest to anyone reading this review to carefully consider never doing so either.

5 years ago

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Lisa Voges Winter Park, FL

The person I spoke to when reporting my claim was nice, but seemed a little unsure of himself on the phone. I was specific that I would only be available Thursday or Sat due to my job, but 2 hours later received an email and recorded phone message saying someone was scheduled for the next day (Wed) between 11 and 3pm??? Why, when I was specific to my availability, would he have scheduled the appt at a time not convuenent for me? Also- why is Choice warranty now setting my appt when you clearly do not know my availability? Most people work and can’t be available on demand. Very frustrating on top of the fact I’m already stressed it’s cold outside and I have no hot water. Choice warranty’s process is just adding additional stress as now I have to leave a meeting tomorrow to call the company assigned to ensure they don’t show up tomorrow when I’m not here.

5 years ago

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Dean Fort Lauderdale, FL

One claim submitted so far and went very well. Just submitted second claim and expect to be contacted shortly for repair appointment.

5 years ago

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Jennifer N Castillo Randolph, MA

I had several problems with systems at the same time and Choice Warranty pulled through, delivering on their promise to cover my systems.

5 years ago

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Della Brooks

This is my first time with Choice Home Warranty so I cant really give a comment about the service I was told by a friend, however the person I spoke to was very kind and helpful.

5 years ago

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Brenda Mullis Northfield, NJ

I called to purchase the one year warranty and it only took a few minutes to discuss the payment schedule and the account. This program is a lot cheaper than the one I had before and can make payments on a monthly basis.

5 years ago

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Karolyn Gaddis Texarkana, AR

I am a new customer with Choice and this is my first claim. So far I am very pleased with their response. Hopefully everything will go well, I took the reimbursement option. Will soon find out how it goes. I really like the option. Thanks ChoiceHomeWarranty.

5 years ago

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Scott VanDemark Gouverneur, NY

I called due to my boiler heater went out in below freezing temps. It’s been a few days and they can’t find a repairer in my area? So what is the use of paying $75 a month if you can’t help when I need it?

5 years ago

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Iris kleidermacher Winter Garden, FL

every time I call for somting it's not cover and when some one come to fix the try to sell you things

5 years ago

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Lydia Langston Amite, LA

This is the WORST company ever. Every time I get a service man to come it never is covered under the WARRANTY. I am gonna call the BBB on this company and complain. I have been with y’all for 3 years and have yet to have y’all cover ANYTHING. This company is nothing but a RIP OFF.

5 years ago

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Patricia Sims Dothan, AL

I thought i had cancelled my policy with Choice Home Warranty. When i talked with the representative i told her i was getting a past due on the account, i was upset because the door on my refrigerator was not covered. She was very nice, she did open the claim and someone will be coming out to see what is wrong. I apprecitate the way she handled the call, I will keep the service and see what happens.

5 years ago

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Frank Tolleson, AZ

The sales person Matt R., did an excellent job in answering all of my questions, and telling me all about the different discount offers that Choice Home Warranty cover

5 years ago Edited September 14, 2021

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ron culletto Swedesboro, NJ

sales person Mr. Roberts great to work with

5 years ago

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Padre de Noche Harrisburg, NC

Shortly after entering my credentials on your website, my phone rang. Jake was on the other end, he was talking about the weather to someone nearby. I said hello and listened for a moment (it was cold there) and then disconnected. Seconds later my phone rang again it was Jake. He proceeded to tell me why I wanted to sign up with him in that very moment. He negotiated with his manager to give me a better rate. I agreed to move forward and get a one year basic package. He continued to upscale me, I wasn’t interested. He was persistent, to a pony that I became annoyed. After decling the 5 year offer, he preceded to upscale Tempe 3 year. Again, I declined multiple times. After that was settled, he indicated that he’d send a confirmation email. It arrived, but my address was incorrect. I called him back, he said he’d fix it and send a new confirmation email. I never received the second email with the corrected information. I’m not confident that I’ll received the mailed documents either, because I can’t verify that my information has been corrected. I’ll likely have to place an additional call back tomorrow address this matter. For this reason, I’m not feeling great about the first impression. Pushy, careless and lack of accountability would be how I’d describe my first encounter.

5 years ago

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Cathy Fayetteville, GA

We were having an issue with our present home warranty provider getting our appliances repaired and we just checking out other companies. Sal Marino went out of his way giving us great customer service and discounts. We hadn't even enrolled yet. He is amazing!!

5 years ago

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steven savitz Bessemer, AL

everything fine...so far. we shall see when the appnt comes around

5 years ago