Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Theodore Winter Haven, FL

We think that signing up for Choice Warranty was the best decision we ever made as home owners! It has taken all the anxiety out of getting repairs done. They get technicians out to assess and/or fix the problems faster than we ever could, and we have never been disappointed with the results.

5 months ago

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Anita Krishnakumar

Overall happy with Choice Home Warranty. Service provider was great. And the visit cost less than it would have without the home warranty. I gave four stars because it took a while to receive the appointment and we were without heat / hot water (because of a malfunctioning thermocouple) for over 24 hours because of this delay. I’d give 4.5 if I could because it’s possible calling a heating company directly could also have resulted in a delayed service visit.

5 months ago

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Verified Customer

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Gregory Oceanside, CA

This is the second year as I bought a 6-year policy with this company. Had a few claims, but on last they are trying to avoid meeting their coverage obligations on claim. My Furness pilot lite was off, and I called them for repairs. A maintenance man came by made a couple fixes and got the thing working only to have the heater fail the next day again. When I called back asking for someone to come fix it again or replace it as promised in the coverage, they told me they would not, due to this is maintenance problem. To my understanding, it should be replaced the rusted flexible gas line and possible gas injecting nozzle. Now I'm stuck with not working heater and a policy that doesn't do me any good.

5 months ago

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Verified Customer

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Anonymous

I just recently filed a claim for a hot water tank that was broken and they acted on it pretty quick. I definitely think they sell you the product and then you don't get what they really say you should get. They give you the impression that more of your claims should be covered, but then when it comes down to it, it's not all covered. So that's kind of disappointing.

5 months ago

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Verified Customer

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Vijay

I'm very impressed. Very trustworthy, very dependable. I did not believe I was going to get this kind of service. I did not even have to make a call. Your people are very responsive. I spoke with one gentleman, his name is Mathur I think. He's very helpful. I think he's in sales and he helped me big time.

5 months ago

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Audrey

I used them two times. Choice was very good at getting them out here quickly. They quickly responded to any questions that I had. The first time I used it was for my refrigerator and the people that came were very good, but they used my pizza stick - what I use to move pizzas around in the oven - to go under the refrigerator instead of bringing their own working tools.

5 months ago

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Verified Customer

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William Winter Park, FL

I liked the fact that I got to talk to a representative and not a choose which option you need. It was seamless and quick. Told me who the repair company was and when they would contact me. I have had a home warranty for 16 years with a different company and I am totally happy that I switched to Choice and hope that they continue to impress!

5 months ago

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Beery Kelsey Maryville, TN

So easy to work with. They take care of the hassle for you when an appliance breaks. Choice Home Warranty does not disappoint! We have had them now for four years and when something breaks, I know that I can call them, and my appliance will be taken care of.

5 months ago Edited November 14, 2023

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Kendyl Greenville, SC

I placed a claim that would not have been a covered item. The service Tech from Dewey’s Electrical Services was kind enough to call me before coming out & taking my service call fee to tell me the item would not be covered. I was very impressed with his Professionalism.

5 months ago

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Verified Customer

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Lea San Bernardino, CA

Appliance Heros was contacted by Choice Home Warranty to complete the work order I submitted regarding the lack of heat with my microwave oven. Robert was the technician assigned to the job and after he ordered the parts needed, he came and installed a new heating unit and the microwave works fine now.

5 months ago

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Verified Customer

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Karen Hampton, VA

Easy to set up claim online and questions I had was answered by live rep. I had no electricity in two rooms. Two techs from Doctor Circuits Electrical, who were very professional and knowledgeable, came out and found the problem and quickly fixed the loose wiring that caused the outage. Thanks for the quick service!

5 months ago

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Verified Customer

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Winston Parker Dallas, TX

I loved the service I received it was very easy to schedule the service and I received constant updates on the technicians arrival time.The service was greatvwhen ge arrived until he completed the job .Exceptional service all the way around

5 months ago

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Verified Customer

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Marcus Bacon Phoenix, AZ

Loved everything especially my rep Sharp C. I do however have an issue with the HVAC company that you reached out to. They came out twice already, first time the part was inoperable, second time the part wasn’t compatible, still waiting to hear back from them about the right part to get it installed.

5 months ago

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Carl Lexington, SC

CHW replaced my indoor HVAC unit, which was good. However, they charged me $1600 labor for the outdoor unit even though they only paid the technician $385 to install the indoor unit. CHW only used a unit that met the minimum SEER rating for my state. They had no procedure to allow me to pay more for a higher SEER unit. In addition, they tell me they will not cover any labor repair charges while the unit has any warranty on parts, even though the unit has 10 years on parts but only one year on labor. It seems the labor would be covered after the one year. I will need to consider dropping coverage next year.

5 months ago

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Jared Updike Porter Ranch, CA

Having a seller-paid home warranty has definitely helped us get numerous issues fixed with our home. Overall the quality of service has been mostly pretty good and being able to file a claim online provides a certain level of convenience. However there have been a few times when a technician has had to get approval from the warranty to fix some things which has sometimes caused a few delays. It can make things more complicated sometimes too, which is not convenient but a little confusing too.

5 months ago

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Verified Customer

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Gerry Peregrina Columbus, OH

Choice Home Warranty is a fanrmtastic company with a very profesional group of people, I been with them for over 5 years and the 2 times that I needed assistance they guide step by step and I got my AC fixed for only $85.00, thank you very much

5 months ago

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Verified Customer

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Henry Mazzone Jacksonville, NC

Choice to the call, set up the contractor. Because it was urgent because of the hot water heater, they got the repairman on it right away. They sent a text stating when and who was coming. Professional, knowledgeable and was in and out in no time. I would recommend them even to my family members.

5 months ago Edited November 20, 2023

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Loisjean Port Wentworth, GA

I highly recommend choice warranty above all warranties. I have two. One from Choice and one from another in which I will not renew. I have had Choice for two of my residences. When I moved, I bought it for my new residence. I am highly satisfied with their quick response and the professionals that they send to correct the job.

5 months ago

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Dedra Wichita, KS

The process of filing the claim and getting it resolved in a timely manner was great and I was very impressed. I was not happy about the "unassociated costs" that are not covered, and I still had to come out of pocket quite a bit of money. I asked the representative when I signed up about the coverage and was told that yes, if you file a claim, you pay the service fee and then the list of items or issues that were covered at 100%. There is fine print about unassociated costs that are not covered that they do not tell you or explain clearly so it was very misleading what 100% coverage truly means. Be careful and read the fine print!!!

5 months ago

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Verified Customer

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Jodi Duerr New York, NY

Had an issue with my microwave and put in a service request. Was scheduled for a service call within 24 hours. The technician called before he showed up and was extremely knowledgeable and repaired the microwave on the first visit.

5 months ago

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Beth Los Angeles, CA

I had 2 plumbing issues but could not put them on the same claim thus had to pay the $75 service fee twice. It’s not about the money but the time involved for a tech that was in my house but couldn’t take care of the second problem. As a result it was 4 times I had to devote a day or half day waiting when it could have been only 2 times. One has not been resolved yet so add another day of waiting… this has been going on for awhile and I was told it was due to Choice not approving the part . This was my first experience with a claim so I’m hoping it gets better if I need to put in another claim

5 months ago

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Dr. Terrie Buckner Lawrenceville, GA

I like that communication is good related to some company signing up to take the order and Choice let's me know who will be coming and when. Compared to the company we had before for more than 20 years, this is outstanding. Service workers that come, have all been competent in providing the service needed.

5 months ago

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Verified Customer

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Jon Stidham

I would like to say everything was great but it is not washer broke on September 25th 2023 and it called for service that was great how fast they came out but they still have not fixed my washer and it is nov 2, 2023 called choice customer service to see what is going on after a week they tell me we are waiting on a part which is backordered I don't know when the part will get here I was told the only thing I can do is to have another service come out and start all over again waiting for a part which is on backorder. I understand about supplies being short, but I had to wait 9 months in 2020 for a dishwasher which was on backordered and never came. had to buy from someone else. just not a good customer service with giving information so I gave you 3 stars for how quick someone came out, travelling 6 miles to wash clothes is a pain there has got to be another way to fix this issue. Still hoping that the missing part may or may not work.

5 months ago

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Verified Customer

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Kimberly St. Petersburg, FL

Great experience! My claim was approved within 5 min. The furnace repairman went to the parts store, picked up the part. Fixed the furnace without any problems within 1 hour of arrival. Chouce home warranty was great abd I am grateful to have them by my side! First claim went amazingly smooth, no problems.

5 months ago

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Verified Customer

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Donald Peters Miami, FL

On 10/26 I scheduled a claim for toilet leak needs to be reset . Got appointment for 10/28 . After couple of hours Plumber call me back said he could do it the next day which is 10/27 . They came and fixed it right away. I couldn’t be more happier. Thank you choice home warranty. !!

5 months ago

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Verified Customer

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James Calhoun Wilmington, DE

Called for my washer, repairman came & excesses the washer, found the problem. Called to see if you guys wanted to cover the part. He got back to me with in an hour. He said he will call me when he received the part to schedule to fix it. Less than a week he g he ad my washer up and running. Joe was great! Thanks!

5 months ago

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Verified Customer

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Shirley Blake Middle River, MD

I like Choice Home Warranty and they get experts out when we need them. This is a great program! Service technicians are always nice and professional to fix our issues. Kudos to Choice Home Warranty! I do tell others about your program.

5 months ago

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Verified Customer

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Meriel Oxford, OXF

Very very pleased with choice Warrenty service . I was getting ready to leave for a trip and I noticed a leak u set my kitchen sink. They came out the ne t day - I gave them code to my door and they fixed the problem. Can’t ask for a better service than that. Thankyou so much 😊

5 months ago

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Verified Customer

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Sharon

They have been there when we needed them and that's all I can ask for. Our air conditioners went out in the middle of summer and we needed all the help we could get. Choice was right there on the spot and we really appreciated the help. Every time we've called, Jessica or one of the other people there have been very cooperative.

5 months ago

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Michael

I had a pool pump that needed to be replaced and you weren't able to find anybody that would be willing to come do it, so I had to do it myself. You did reimburse me to the maximum amount. But I'm unhappy that I had to find a technician myself. The other thing about Choice is their marketing is too frequent. I get emails and calls probably at least two to three times a week to sell me a home warranty that I already own.

5 months ago

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David

They quickly select a vendor and make appointments. I've used it on several occasions. One was for the AC unit which was making a noise. The contractor came in, took note of it, and said we needed to order a part. That was over a year ago and I'm still waiting. Another one was for my washing machine. I received a call from the contractor. I sent pictures and and pinpointed what was wrong with it. The technician came to the house, took a picture, said they needed to order a part and left, and I'm still waiting. Hopefully that gets resolved.

5 months ago

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M

I needed to use my warranty the last time for my dryer and they came out. I called them, they sent somebody out, he diagnosed it, but he didn't have the part. So he had to order the part. When the part came in, I called them, but I had to wait another week before they could get somebody else out. But they fixed it right away. Both technicians were very curious and very knowledgeable. So I'm pleased.

5 months ago

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Jeff

We've only had one claim and it went very well actually. My wife heard noise out of our air conditioning unit. We had the guy come out from the Choice vendor and he basically told us that everything was fine and there was a screw loose, so he tightened the screw. I guess it really didn't cost you guys anything, but it cost us $75, which was okay.

5 months ago

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Verified Customer

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Jaime

I believe Choice lives up to their word. They say you pay this deductible and that's what I've paid always. I've referred 5 or 6 people to Choice and they been happy with it too. So I'm glad to have Choice and be able to share my experience with anyone.

5 months ago

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Mahadu

I think that they're very attentive. They know exactly what they're doing, so they respond to things quickly. Of course it takes time, but that's understandable, 24 hours to 48 hours. But overall, I'm happy. If they can identify a technician a little earlier, that'd be helpful. But again, that's understandable.

5 months ago

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Sharon

It was an easy process and my heat was back on in a couple of days.

1 week ago

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Shelany

Takes too long to get a contractor assigned. Tries to avoid paying for anything Confusing language in policy to avoid paying

1 week ago

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[email protected]

The two companies sent for repairs were on-time and very professional.

1 week ago

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betty freeze

My detailed experiences with Choice Home' service to me are following.

1 week ago

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Recardo Bryant

Choice has been charging me double monthly. I called about this issue last week & was told it would be taken care of in a few days.

1 week ago

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RG Justin, TX

It was easy to file a claim and while it took a couple days to assign a technician (during an artic freeze and the issue bing HVAC), CHW kept in contact letting know they were working diligently to find someone in my area. The assigned company was ComfortCoolingnHeating. Their technician (Grover) called me the day of the appointment to let me know about when he would arrive and that he would call me back about 15 min before his eta so I could still run errands until then. Grover was wonderful! The nicest guy. He figured out the problem and then went to a store to get a part that he didn’t have on his truck so that he could get y heat back on. He didn’t want me going without heat in these freezing temps. I highly recommend him and the HVAC company.

3 months ago

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Sandy Joshua, TX

Heating and air near me was a great experience for me. I would recommend them highly for your H/C needs when the occasion arrives. Tech was very helpful and arrived on time, was courteous, outstanding work ethic and explanation understandable for my problem even to me who knows nothing about AC work. I would recommend them to everyone for spectacular service. Happy to see you have them on your list of service providers. You have a very Happy customer here.

6 months ago

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Ivan

Every time we place an order they take it right away, and within a day or two we get the service, which is fantastic. The very first one that we did the first year, I think was our garbage disposal was out. They came in, put in a new one and since then it's working fine. Our faucet was clogged, and the hot water was not coming they came out and then flushed it out and since then it's been working fine. Very recently we got our garage frozen light that was flickering, they came in and fixed that one too.

6 months ago

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David

Typically it's good, but I have had some times where things have taken months or things never got done. The last two times I used it, I got somebody out within a few days and they did a great job. It tends to vary from location to location, in a highly populated, dense area like Houston I've got a lot of service providers and I get quick responses, and I have a home over in Florida in a less densely populated area, and sometimes it takes quite a while to get someone if I get anyone to come out.

6 months ago

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Corey

It was very easy to file the claim online. The company that they dispatched out called me within that day and actually did a weekend visit without me even asking. They just came out on a weekend. The last couple of times the repair person came out, on both of the repairs and fixed it the first time. I didn't have to have someone come out for the second, third, or fourth time. It was fixed right away, in a timely manner.

6 months ago

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Jose

It's probably one of the best companies out there. I would recommend them. They are very helpful and knowledgeable. Any problems that you have, they get into it with you and then they try to help you out the best way they can. Actually we had to use the warranty about two weeks ago for our garbage disposal. They sent out a company and they were able to fix the problem with no issues. And the only thing we had to pay was the deductible, which is nothing.

6 months ago

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Thomas

We recently had an issue with our hot water heater and had a hard time getting a plumber in there to do the job. The pricing was crazy and I asked if I could bring in my own plumber and they said yes. I could pay a licensed registered plumber to go up front and they would reimburse them. And that went really well. They've been a great company to work with so far. They're always there to answer your questions and help you when you need it.

6 months ago

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Jerry

I did it all on the website. Just a few hours later I had a response back from them. So it was it was pretty quick and easy.I had a little incident where we needed parts and they sent the wrong parts, apparently to the wrong address, and they haven't been delivered yet. So I've I've been limping along without a washer for a couple weeks, but in the meantime, I went on vacation, so I can't really count that against them.

6 months ago

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Nancy

They return calls and they have good follow up. I enjoyed talking to the men. They have really good supervisors that come out. First they fixed my leak, they had an excellent crew, and then I've got a second crew that I haven't met so I'm still trying to get in touch with them. It's been a month, so I'm ready to get my drywall and my installation back in.

6 months ago

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Ebony Starr Stanley Murrieta, CA

I'm extremely satisfied with Choice Home Warranty! Their customer service is outstanding, and they addressed my issue promptly and professionally. They were incredibly timely in handling my service call, and the affordability of my plan is a real plus!! Most importantly, the completed service call left me completely satisfied with the quality of work. I highly recommend them to fellow homeowners.

6 months ago