Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Jodi Duerr New York, NY

Had an issue with my microwave and put in a service request. Was scheduled for a service call within 24 hours. The technician called before he showed up and was extremely knowledgeable and repaired the microwave on the first visit.

5 months ago

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Verified Customer

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Beth Los Angeles, CA

I had 2 plumbing issues but could not put them on the same claim thus had to pay the $75 service fee twice. It’s not about the money but the time involved for a tech that was in my house but couldn’t take care of the second problem. As a result it was 4 times I had to devote a day or half day waiting when it could have been only 2 times. One has not been resolved yet so add another day of waiting… this has been going on for awhile and I was told it was due to Choice not approving the part . This was my first experience with a claim so I’m hoping it gets better if I need to put in another claim

5 months ago

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Verified Customer

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Dr. Terrie Buckner Lawrenceville, GA

I like that communication is good related to some company signing up to take the order and Choice let's me know who will be coming and when. Compared to the company we had before for more than 20 years, this is outstanding. Service workers that come, have all been competent in providing the service needed.

5 months ago

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Verified Customer

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Jon Stidham

I would like to say everything was great but it is not washer broke on September 25th 2023 and it called for service that was great how fast they came out but they still have not fixed my washer and it is nov 2, 2023 called choice customer service to see what is going on after a week they tell me we are waiting on a part which is backordered I don't know when the part will get here I was told the only thing I can do is to have another service come out and start all over again waiting for a part which is on backorder. I understand about supplies being short, but I had to wait 9 months in 2020 for a dishwasher which was on backordered and never came. had to buy from someone else. just not a good customer service with giving information so I gave you 3 stars for how quick someone came out, travelling 6 miles to wash clothes is a pain there has got to be another way to fix this issue. Still hoping that the missing part may or may not work.

5 months ago

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Verified Customer

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Kimberly St. Petersburg, FL

Great experience! My claim was approved within 5 min. The furnace repairman went to the parts store, picked up the part. Fixed the furnace without any problems within 1 hour of arrival. Chouce home warranty was great abd I am grateful to have them by my side! First claim went amazingly smooth, no problems.

5 months ago

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Verified Customer

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Donald Peters Miami, FL

On 10/26 I scheduled a claim for toilet leak needs to be reset . Got appointment for 10/28 . After couple of hours Plumber call me back said he could do it the next day which is 10/27 . They came and fixed it right away. I couldn’t be more happier. Thank you choice home warranty. !!

5 months ago

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Verified Customer

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James Calhoun Wilmington, DE

Called for my washer, repairman came & excesses the washer, found the problem. Called to see if you guys wanted to cover the part. He got back to me with in an hour. He said he will call me when he received the part to schedule to fix it. Less than a week he g he ad my washer up and running. Joe was great! Thanks!

5 months ago

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Verified Customer

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Shirley Blake Middle River, MD

I like Choice Home Warranty and they get experts out when we need them. This is a great program! Service technicians are always nice and professional to fix our issues. Kudos to Choice Home Warranty! I do tell others about your program.

5 months ago

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Verified Customer

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Meriel Oxford, OXF

Very very pleased with choice Warrenty service . I was getting ready to leave for a trip and I noticed a leak u set my kitchen sink. They came out the ne t day - I gave them code to my door and they fixed the problem. Can’t ask for a better service than that. Thankyou so much 😊

5 months ago

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Verified Customer

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Sharon

They have been there when we needed them and that's all I can ask for. Our air conditioners went out in the middle of summer and we needed all the help we could get. Choice was right there on the spot and we really appreciated the help. Every time we've called, Jessica or one of the other people there have been very cooperative.

5 months ago

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Verified Customer

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Michael

I had a pool pump that needed to be replaced and you weren't able to find anybody that would be willing to come do it, so I had to do it myself. You did reimburse me to the maximum amount. But I'm unhappy that I had to find a technician myself. The other thing about Choice is their marketing is too frequent. I get emails and calls probably at least two to three times a week to sell me a home warranty that I already own.

5 months ago

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Verified Customer

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David

They quickly select a vendor and make appointments. I've used it on several occasions. One was for the AC unit which was making a noise. The contractor came in, took note of it, and said we needed to order a part. That was over a year ago and I'm still waiting. Another one was for my washing machine. I received a call from the contractor. I sent pictures and and pinpointed what was wrong with it. The technician came to the house, took a picture, said they needed to order a part and left, and I'm still waiting. Hopefully that gets resolved.

5 months ago

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Verified Customer

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M

I needed to use my warranty the last time for my dryer and they came out. I called them, they sent somebody out, he diagnosed it, but he didn't have the part. So he had to order the part. When the part came in, I called them, but I had to wait another week before they could get somebody else out. But they fixed it right away. Both technicians were very curious and very knowledgeable. So I'm pleased.

5 months ago

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Verified Customer

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Jeff

We've only had one claim and it went very well actually. My wife heard noise out of our air conditioning unit. We had the guy come out from the Choice vendor and he basically told us that everything was fine and there was a screw loose, so he tightened the screw. I guess it really didn't cost you guys anything, but it cost us $75, which was okay.

5 months ago

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Verified Customer

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Jaime

I believe Choice lives up to their word. They say you pay this deductible and that's what I've paid always. I've referred 5 or 6 people to Choice and they been happy with it too. So I'm glad to have Choice and be able to share my experience with anyone.

5 months ago

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Verified Customer

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Mahadu

I think that they're very attentive. They know exactly what they're doing, so they respond to things quickly. Of course it takes time, but that's understandable, 24 hours to 48 hours. But overall, I'm happy. If they can identify a technician a little earlier, that'd be helpful. But again, that's understandable.

5 months ago

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Verified Customer

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Davon Davenport Jonesboro, GA

I recommend Choice Home Warranty for your home service contract provider. From the easy claim process to the contracted service providers, I’ve been satisfied. In addition, the customer service representatives are knowledgeable , professional and customer service friendly.

5 months ago

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Verified Customer

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Robert

It was very fast and the techs were very friendly and polite

1 week ago

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Marlene

Electrical tech did not show up or call. I had to call them, they said they passed my exit and said they will come this morning but still haven't heard from them.

1 week ago

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Verified Customer

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Rod Shier

I submitted a claim for same problem June 2023, it is April 2024, which CHW is informing me that the work is complete, however, it still not fixed.

1 week ago

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Verified Customer

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Paul

Inevitably CHW finds a way to deny the claim. I would say I have in 5 years had about a 50% success rate.

1 week ago

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Verified Customer

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Ezra

So far I like it all, but I have heard some things that are concerning to me

1 week ago

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Verified Customer

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Gene

Jessica was great. She handled my issue in a very professional way. Thanks

1 week ago

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Verified Customer

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Jane Wiley

Service technicians that responded to my calls were professional and polite.

1 week ago

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Verified Customer

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DeRosa II

Again...texh came did DW... he ordered parts...4.8 was appointment.. he didn't show and CHOICE HOME WARRANTY... SUCKS... THEY DO NOTHING AND OFFER SUBPAR SERVICE!

1 week ago

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RG Justin, TX

It was easy to file a claim and while it took a couple days to assign a technician (during an artic freeze and the issue bing HVAC), CHW kept in contact letting know they were working diligently to find someone in my area. The assigned company was ComfortCoolingnHeating. Their technician (Grover) called me the day of the appointment to let me know about when he would arrive and that he would call me back about 15 min before his eta so I could still run errands until then. Grover was wonderful! The nicest guy. He figured out the problem and then went to a store to get a part that he didn’t have on his truck so that he could get y heat back on. He didn’t want me going without heat in these freezing temps. I highly recommend him and the HVAC company.

3 months ago

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Verified Customer

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Sandy Joshua, TX

Heating and air near me was a great experience for me. I would recommend them highly for your H/C needs when the occasion arrives. Tech was very helpful and arrived on time, was courteous, outstanding work ethic and explanation understandable for my problem even to me who knows nothing about AC work. I would recommend them to everyone for spectacular service. Happy to see you have them on your list of service providers. You have a very Happy customer here.

6 months ago

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Verified Customer

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Ivan

Every time we place an order they take it right away, and within a day or two we get the service, which is fantastic. The very first one that we did the first year, I think was our garbage disposal was out. They came in, put in a new one and since then it's working fine. Our faucet was clogged, and the hot water was not coming they came out and then flushed it out and since then it's been working fine. Very recently we got our garage frozen light that was flickering, they came in and fixed that one too.

6 months ago

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Verified Customer

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David

Typically it's good, but I have had some times where things have taken months or things never got done. The last two times I used it, I got somebody out within a few days and they did a great job. It tends to vary from location to location, in a highly populated, dense area like Houston I've got a lot of service providers and I get quick responses, and I have a home over in Florida in a less densely populated area, and sometimes it takes quite a while to get someone if I get anyone to come out.

6 months ago

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Verified Customer

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Corey

It was very easy to file the claim online. The company that they dispatched out called me within that day and actually did a weekend visit without me even asking. They just came out on a weekend. The last couple of times the repair person came out, on both of the repairs and fixed it the first time. I didn't have to have someone come out for the second, third, or fourth time. It was fixed right away, in a timely manner.

6 months ago

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Verified Customer

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Jose

It's probably one of the best companies out there. I would recommend them. They are very helpful and knowledgeable. Any problems that you have, they get into it with you and then they try to help you out the best way they can. Actually we had to use the warranty about two weeks ago for our garbage disposal. They sent out a company and they were able to fix the problem with no issues. And the only thing we had to pay was the deductible, which is nothing.

6 months ago

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Verified Customer

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Thomas

We recently had an issue with our hot water heater and had a hard time getting a plumber in there to do the job. The pricing was crazy and I asked if I could bring in my own plumber and they said yes. I could pay a licensed registered plumber to go up front and they would reimburse them. And that went really well. They've been a great company to work with so far. They're always there to answer your questions and help you when you need it.

6 months ago

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Verified Customer

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Jerry

I did it all on the website. Just a few hours later I had a response back from them. So it was it was pretty quick and easy.I had a little incident where we needed parts and they sent the wrong parts, apparently to the wrong address, and they haven't been delivered yet. So I've I've been limping along without a washer for a couple weeks, but in the meantime, I went on vacation, so I can't really count that against them.

6 months ago

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Verified Customer

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Nancy

They return calls and they have good follow up. I enjoyed talking to the men. They have really good supervisors that come out. First they fixed my leak, they had an excellent crew, and then I've got a second crew that I haven't met so I'm still trying to get in touch with them. It's been a month, so I'm ready to get my drywall and my installation back in.

6 months ago

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Verified Customer

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Ebony Starr Stanley Murrieta, CA

I'm extremely satisfied with Choice Home Warranty! Their customer service is outstanding, and they addressed my issue promptly and professionally. They were incredibly timely in handling my service call, and the affordability of my plan is a real plus!! Most importantly, the completed service call left me completely satisfied with the quality of work. I highly recommend them to fellow homeowners.

6 months ago

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Verified Customer

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Maria Rancho Cucamonga, CA

What I liked was the service Cosco Garage Door provided. The owner Mr, M & Son Malick are very nice and professional. Mr, M came evaluated the issue and mentioned he will need to order the part. maybe 1 day to get the part. he called the next day to replace it. Together as a team it was nice to see they work very well together!! I asked Malick if he could guide me in programing my new remote control for the garage, he guided me ..No Problem. Thank you Sincerel, Maria Pimentel

6 months ago

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Verified Customer

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Scott Houston, TX

I like the warranty company I like the way it handles its claims in a timely, organized fashion. I do not like the manufacture warranty policy that says if it’s covered under manufacture warranty home warranty will not cover it because manufacture warranty only covers the part I would gladly pay the money for the part to have the service done. Service is gonna be a lot of money but overall Choice Home Warranty is a very good warranty company

6 months ago

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Verified Customer

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Brandon Hudgens Melbourne, FL

I had an unidentified leak under my kitchen sink. Set up my claim very easily in the Choice Home Warranty website. A few hours later, I had a very detailed and communicative plumber from Above and Beyond Plumbing in my home who found, and corrected, a slipped p-trap and a broken glue seal on an outgoing drain pipe. Yeah! No more water on the floor! The plumber cleaned up after himself and sent me an invoice by email making the single, small payment easy. Overall, a great service provided quickly through Choice Home Warranty

6 months ago

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Verified Customer

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Noemi Melloy Seymour, MO

You lessened to my problem and didn’t take long someone call me to set an appointment to fix my garage door which was opening by itself. Then the technician came and took care of me, buying the part that was not possible to fix and replaced it and you took care of the cost. I I’m very grateful how the situation was handled. I don’t have any requests of purchasing Choice Home Warranty for this unpredictable situations. Thank you!

6 months ago

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Britt Stephens Grovetown, GA

My overall experience with Choice has been satisfactory. Actually, I have only had one really negative experience over the last couple of years working with them. That was when my heating unit need to be replaced. A very large expense which is the reason most people sign up for these type of services. The refused to pay and I had to come out of my pocket to cover that replacement. Actually, They did also try low balling me on replacing my dishwasher and I had to fight to get proper compensation. Getting someone out to do a repair has been good. Definitely saves me time and heart ache troubleshooting and attempting minor repairs. That alone gives me a positive out look on my experience with them. However, when it comes to an appliance replacement or major expense be prepared for a fight.

6 months ago

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Verified Customer

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George Salt Lake City, UT

Excellent. I don't even think about the money involved. My total satisfaction with Choice Home Warranty is based solely on the peace of mind the company provides to me. Just knowing that Choice Home Warranty is out there standing behind me is worth the entire premium I pay. The services that Choice and its contractors have provided to me is simply a bonus.

6 months ago

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Verified Customer

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Charles Greenfield, IN

Very easy to work with, they addressed my claim within a couple days and it was taken care of with a very good professional company. After I called in my chain, within two days they had set up an appointment with a local company. I received a message on my phone that the Tech was in my area and could check my problem, if convenient for me, He arrived and checked my problem, ( broken garbage disposal ) he resolved the problem by replaseing my disposal unit. Very happy with service from Choice Home Warrenty and the company used to solve problem, Thank You!

6 months ago

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Verified Customer

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Joel Irvine, CA

When we returned to our desert home we found the AC not working. We filed a claim on Thursday and were scheduled For the following Wednesday. I spoke with Bernice from Coldchella (get it?) Heating and Air Conditiinibg and she moved us to Monday. Ruben and Omar arrived promptly and fixed it. We were thrilled. All three were professional, polite and competent. They are a new small business and deserve future success.

6 months ago

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Verified Customer

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Katherine Pennington Miami, FL

This is what I dislike. I wanted the same company who put the new unit in to comeback for the service call. With your current system it can’t be requested. Made fifteen calls to get that company out here. Second thing I had an entire AC system put in the Florida house. I got the written Warrenty for both the inside and outside units. I have requested these for the Texas house units I have not gotten it. The company that Choice sent was great. Adam was very good as were the installers. I have found CHOICE to be a good value.

6 months ago

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Verified Customer

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Angela

I've been with them for quite a while, so it is a good value. The technician that recently came out was the best. He was excellent. So I rate the service very high. As far as being trustworthy is concerned, they did keep in touch and the appointment was kept and today I'm getting a follow up. They were very forthcoming and did everything that they could do to make sure that I received service.

6 months ago

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Verified Customer

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C

The two incidents that I had over the past couple of months were positive ones. I was notified each day about what progress was being made and I was informed of the opportunity I had to get my own contractor if that would be necessary, but in both instances within the 48-day contract period for finding service, Choice was able to address the issue. So there was no need for me to go ahead and operate on my own, so to speak. I just had to pay for the initial service call, which was a reasonable amount less than I would have been charged had I gone out on my own and searched for a repair person.

6 months ago

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Verified Customer

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Jay T Sexton Hampton, VA

Everybody is kind. The people I've talked to on the phone have been very, very kind and quick in getting my information. There's been a couple of times that I've had financial issues with meeting my bill. But I've been able to call and they've worked with me so I wouldn't lose my home warranty. And I think that's awesome. That's really caring about your customer.

6 months ago

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Verified Customer

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D

Their website's good. When I go on there I can put a ticket request on the weekend when I have time if it's a non-emergency ticket. And by Monday afternoon, I get a call from somebody that they're coming, so know that they sent it out already and somebody's answered. I've always had a really fast response and I can't think of any time that I've ever had to resubmit a ticket. It works out pretty good and I'm not really an online person.

6 months ago

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Thomas

I took advantage of a multiyear contract and I thought it was super reasonable. I got answers to my questions right away and they were real flexible on getting me the service I needed. Had a A/C call on the property and the guy had to come back out so Choice left the the request for help open and I only had to pay for them to come back out the next day.

6 months ago

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Verified Customer

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Ellie

Basically it covers everything. It's not just one item, it's everything, so for a warranty on everything, it's a good deal. Calling and setting up the claim and getting someone to come over was all very easy and fast. Everything was done in a very reasonable, fast manner and there was nothing left to complain about it, though it was an easy repair.

6 months ago