Choice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.

The Good

  • Choice Home Warranty Cost
  • First Month Free
  • Customer Service Open 24/7
  • No Home Inspection Required
  • Knowledgeable, Dedicated Team
  • Real Estate Agent Packages
  • Transferable Service Contract
  • Helpful Website
  • Extensive Coverage

Choice Home Warranty Cost

Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.

Choice Home Warranty's average service fee is competitively priced at $60. 

First Month Free

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote. 

Customer Service Open 24/7

Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately. 

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.

Knowledgeable, Dedicated Team

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.

In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed. 

Real Estate Agent Packages

Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.

Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement. 

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.

Any warranty contract can be renewed each year and is 100 percent transferable.

Helpful Website

Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.

The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them. 

Extensive Coverage

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioner and a refrigerator.

The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:

Basic Plan: $495 per Year or $43.75 per Month

  • Heating system
  • Whirlpool bathtub
  • Garage door opener
  • Electrical system
  • Dishwasher
  • Ceiling fans and exhaust fans
  • Plumbing system
  • Built-in Microwave
  • Cooktop
  • Plumbing stoppage
  • Garbage disposal
  • Oven/range
  • Water heater
  • Ductwork
  • Stove

Total Plan: $600 per Year or $52.50 per Month

  • Air conditioning system
  • Refrigerator
  • Clothes washer/dryer
  • Heating system
  • Whirlpool bathtub
  • Garage door opener
  • Electrical system
  • Dishwasher
  • Ceiling fan and exhaust fan
  • Plumbing system
  • Built-in Microwave
  • Cooktop
  • Plumbing stoppage
  • Garbage disposal
  • Oven/range
  • Water heater
  • Ductwork
  • Stove

Optional Coverage: Cost per Year

  • Pool/spa: $180
  • Stand alone freezer: $40
  • Septic tank pumping: $65
  • Sump pump: $40
  • Limited roof leak: $70
  • Second refrigerator: $40
  • Septic system: $120
 
  • Additional spa: $180
  • Central vacuum: $40
  • Well pump: $100
 

 

See if you qualify

The Bad

  • Claim Denial Cases

Claim Denial Cases

Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.

However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future. 

The Bottom Line

Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.

Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.

It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.

With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.

Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous. 

We'll Introduce You!

Call our recommended rep over at Choice Home Warranty below.

1-(855) 416-4247

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User Reviews

Star Rating

3.7
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8,365 Reviews

Review Breakdown

5 star
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1 star
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Sentiment Criteria

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Randy And Karla

June 23rd, 2020 Abilene, TX DETAILS arrow_drop_down
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I like that offered coverage on small things like garage door openers not just heating and air conditioning. A technician came out really fast and replaced the ceiling fan so that was good. The two or three times we’ve used them the last couple of years they have fixed stuff for us but they did drag their feet about the AC because it is old.

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Suzan Mk

June 23rd, 2020 Northglenn, CO DETAILS arrow_drop_down
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When I signed up, it was a good company but they’ve been difficult to deal with and my refrigerator claims have been unsatisfactory. The foreigners in customer support are very hard to understand.

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Reply from Choice Home Warranty

Jun 26, 2020

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

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Donna

June 23rd, 2020 Spring, TX DETAILS arrow_drop_down
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I'd rather sit in the dentist's chair and have all my teeth pulled out with no in the station and file with your people again. Last year I did my pool and the guy used equipment under power to get it fixed and I had to pay six hundred dollars out of pocket.

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Reply from Choice Home Warranty

Jun 26, 2020

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Verified Customer

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Phillip

June 23rd, 2020 Spring, TX DETAILS arrow_drop_down
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Support is very prompt and courteous and answers my questions. The completed the job the promised with minimum fuss. The tech came the very same day and fixed the lights in the bedrooms in five minutes.

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Ronneece

June 23rd, 2020 Pflugerville, TX DETAILS arrow_drop_down
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The only downside is the appeal process can be a bit of a mess but they cover a lot of things other home insurance companies do not. They are usually pretty clear about what is covered and what is not but they don’t always understand what they problem is so it the appeal process can be slow. They’re really good. I appreciate the things they do. I have three service men coming over tomorrow.

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Ronald

June 23rd, 2020 Centerburg, OH DETAILS arrow_drop_down
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They are very nice but it is hard to get somebody out here, especially when we had a furnace issue this winter. I eventually had to get a private firm by myself because I could not wait 3 days in twenty bellow zero.

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Reply from Choice Home Warranty

Jun 26, 2020

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Verified Customer

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Anonymous

June 23rd, 2020 Marana, AZ DETAILS arrow_drop_down
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I would never recommend them. I am only still with them because if I change plans the price goes up considerable. Service calls would go from forty five dollars to seventy five dollars. The policy is good but what they cover is bad. Customer service is unresponsive. I am putting in a claim right now and I haven’t heard from them in five weeks. The response time is terrible. I called and they said somebody would call within 24 hours and I still haven’t heard back.I called them for the pool and they sent out a guy who didn’t bring his tools and it took him three days to come out. He only diagnosed the problem and he was asking me questions about my pool equipment and I was like you are the repair guy not me. They don’t seem to care. They get the cheapest possible.

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Reply from Choice Home Warranty

Jun 26, 2020

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Verified Customer

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Angela

June 23rd, 2020 Clementon, NJ DETAILS arrow_drop_down
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The last time we used it because my dryer broke and they sent someone out to fix it. With stuff, some were fantastic and some were just okay.

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Willie

June 23rd, 2020 Texas City, TX DETAILS arrow_drop_down
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Almost every time I have to use it, it has been timely and responsive but it is now taking longer to get service.

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Martin

June 23rd, 2020 Nurillo, TX DETAILS arrow_drop_down
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You save on repairs I guess. I’ve had them for a long time. I think it is a good company but they have really disappointed me. I was really happy until this weekend when I had to pay $500 out of pocket and the repairs didn’t finish on time.

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Reply from Choice Home Warranty

Jun 26, 2020

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations to review.

Verified Customer

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Joan

June 23rd, 2020 Fort Worth, TX DETAILS arrow_drop_down
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I had a bad experience with AHS but Choice has been okay so far. I turned in a claim and they did pretty good getting it filed and getting a service company out to us.

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Robert

June 23rd, 2020 Indianapolis, IN DETAILS arrow_drop_down
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Good company to choose. I have called a couple of times, and one time it wasn’t resolved but the second was really fast and the now I am on the third one and they are sending a check which is not enough to actually replace the washer. The service is good, the people are always on time. I like the prices more then some of the other companies.

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James

June 23rd, 2020 North Versailles, PA DETAILS arrow_drop_down
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I had American Shield for 2 years and wasn’t happy and I am not a happy camper with choice either. My AC went down May 25th and it is June 15th and I still have no sir conditioning. I am waiting for service people to come out and do some work. The compressor is pretty bad and they think the unit has to be replaced at the price $450 plus the sixty five dollar service fee. I am paying for the whole service fee for the year.

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Reply from Choice Home Warranty

Jun 26, 2020

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Verified Customer

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Marie

June 23rd, 2020 Florence, SC DETAILS arrow_drop_down
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So far we’ve had a great experience. It is a great company. I would recommend it to all our friends. They work very quickly. They are still taking calls in covid and setting up appointments.

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Andrea

June 23rd, 2020 Marietta, GA DETAILS arrow_drop_down
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It is kind of a hassle sometimes to discuss the claims when they deny it but customer support is good.

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Nathaniel

June 23rd, 2020 Springfield, MA DETAILS arrow_drop_down
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I wish they could make appointments a little faster. That takes them awhile but the people do come out quickly and I never have any issues with the work.

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Adiba

June 23rd, 2020 East Brunswick, NJ DETAILS arrow_drop_down
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Sometimes it is good, sometimes it is not so good. It totally depends on the service they send. Sometimes there is a service person that is not too good and I have to get in touch with somebody else. It is very cheap, that is why I took it and I have used it several times when furnace is not working.

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Reply from Choice Home Warranty

Jun 26, 2020

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by some of our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Verified Customer

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Annie

June 23rd, 2020 Indianapolis, IN DETAILS arrow_drop_down
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Good customer service and promptness. They were very prompt when I called about my washer not working and they got someone out the nest day and things went pretty smoothly. They bought me another washer because it was 12 years old.

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Charles

June 23rd, 2020 Mesa, AZ DETAILS arrow_drop_down
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My daughter has Choice Home Warranty and I thought it was a good warranty plan so when we bought our house, we also choose it. When I use the warranty, I get a quick response. The technicians come out in a timely manner and get the job done.

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Leonard

June 23rd, 2020 Aurora, CO DETAILS arrow_drop_down
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It’s been so long. They have the best deals. They have always taken care of me. I like the feedback about who the service provider is going to be with a with a couple of hours. Even when they weren’t able to take care of the problem, they still suggested a vendor.

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Lee And Patricia

June 23rd, 2020 Aurora, IL DETAILS arrow_drop_down
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Customer service doesn’t follow through and they don’t cover what they say they are going to cover. I have a microwave/ convention oven combo and they said they were going to replace it but they were only going to give me $169 for it and it cost me over $800. They only pay for the cheapest one. I have had them for over 2 years.

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Reply from Choice Home Warranty

Jun 26, 2020

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

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Hani

June 23rd, 2020 Longwood, FL DETAILS arrow_drop_down
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They are friendly and helpful but if you don’t do the maintenance like they say, it is not warrantied.

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Reply from Choice Home Warranty

Jun 26, 2020

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

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Guss

June 23rd, 2020 Winter Springs, FL DETAILS arrow_drop_down
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Very responsive via the internet. Two weeks ago I had a technician come out to repair my fridge.

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Gwendoly

June 23rd, 2020 Smyrna, DE DETAILS arrow_drop_down
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One time they sent someone out and he did a very good job and I appreciate that. I haven’t had any problems with the company so I am satisfied with them.

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Allen

June 23rd, 2020 Granite City, IL DETAILS arrow_drop_down
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They seem to be reactive in a timely manner. The people seem to be professional and knowledgeable.

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Govinda And Dibya

June 23rd, 2020 Cincinnati, OH DETAILS arrow_drop_down
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Affordable and so far my experience has been good. My garbage disposal was not working and I made an appointment and they just on the right time and fixed it, so I was happy.

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Cassandra

June 23rd, 2020 Columbus, OH DETAILS arrow_drop_down
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They were the number one choice for realtors throughout Columbus Ohio but I have cancelled my warranty with them. I needed to use my warranty for an air conditioning issue. It took 10 days to get a repairman out to inspect my unit. When he inspected the unit, he only partially inspected it and reported back to Choice Home Warranty, and they ended up not covering my claim. The repairman so the issues were the fault of the home owner so I appealed. Their customer service is not very helpful.

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Reply from Choice Home Warranty

Jun 26, 2020

We regret to hear that you were not satisfied with our service. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. We regret losing you as a customer.

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Ray

June 23rd, 2020 Daytona Beach, FL DETAILS arrow_drop_down
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One time I called about the air-conditioning unit and the person wrote it down that it was the ceiling fan and I have only used the once.

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Reply from Choice Home Warranty

Jun 26, 2020

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Verified Customer

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Chandra

June 23rd, 2020 Fredericksburg, VA DETAILS arrow_drop_down
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I used them when I previously owned a home so I choose them again. I like that I don’t have to wait long after I make a claim to get someone to come out to see what the problem is.

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Anonymous

June 23rd, 2020 Houston, TX DETAILS arrow_drop_down
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Choice Home warranty was a lower price than the one we already had and weren’t satisfied with. Some of the services are good but some are not. One time, I needed to use it when we were having trouble with the air condition and the guy came and supposedly made some adjustments but he did not work on it and he stepped on a pipe and broke it and it was leaking in our house.

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Reply from Choice Home Warranty

Jun 26, 2020

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Verified Customer

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Hazel

June 23rd, 2020 Lithonia, GA DETAILS arrow_drop_down
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I always get great service. It is always comfortable for me. I have never had any problems.

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Mohamed

June 23rd, 2020 Tupelo, MS DETAILS arrow_drop_down
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I tried to put in a claim over a month ago and I still have no solution.

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Reply from Choice Home Warranty

Jun 26, 2020

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

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Gertrude

June 23rd, 2020 Gulf Shores, AL DETAILS arrow_drop_down
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Technicians are very punctual and professional. Customer support is always available 24/7 either by phone or by internet. The technician even come out on Memorial Day which surprised me. He told me a needed a new water heater and it was approved in a week. I did have to pay extra three hundred dollars for it.

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Mary

June 23rd, 2020 Laveen, AZ DETAILS arrow_drop_down
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The website is confusing but once we get past that it is fine. They are quick to give me a call and have a company with me quickly. The price is pretty reasonable too.

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Buddy

June 23rd, 2020 Mentor, OH DETAILS arrow_drop_down
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I like the price but there are a lot of hidden gems in their ad that don’t add up. I am not satisfied with some of the things they do. I needed a new washing machine and didn’t give me enough money to cover it and I needed a new hot water tank and they didn’t cover it.

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Reply from Choice Home Warranty

Jun 26, 2020

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

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Janis

June 23rd, 2020 Bradenton, FL DETAILS arrow_drop_down
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I’ve been impressed with the local contractors that they have sent. I think they do a good job of partnering with the right people. We’ve been very satisfied with it. I have used the warranty 3 times and they have been able to have the problems fixed.

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Frank

June 23rd, 2020 Gaithersburg, MD DETAILS arrow_drop_down
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Time management of the services is good as well as the quality of the services. I always get prompt responses and the technicians they have sent out are always well trained and courteous and so good jobs.

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Chris

June 23rd, 2020 San Antonio, TX DETAILS arrow_drop_down
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They get the job done. We had a problem with our kitchen sink, it was backed up, so I called in and they got a plumbing company out here pretty quick. I was satisfied.

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Gloria

June 23rd, 2020 Spring, TX DETAILS arrow_drop_down
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I put in a request online and they send somebody that I need to come can fix it. The price for what is offered is good. Everybody has been super friendly and the phone. They understand the business and the policies. They are professional. It can be hard to reach someone from time to time.

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Anonymous

June 23rd, 2020 Gilbert, AZ DETAILS arrow_drop_down
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You do everything yourself online. It’s pretty easy. I submit a claim and I get a phone call the next day with an appointment. I don’t have any complaints so far.

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April

June 23rd, 2020 Baltimore, MD DETAILS arrow_drop_down
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It’s really inexpensive with the amount we’re paying instead of having to pay the full money up front. My tub overflowed and went down into my ceiling and I had a plumber come out promptly. He was very professional and didn’t make a mess and got the work done. They are very efficient and get to my claims right away. I would recommend it to all my friends and family.

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Tom

June 23rd, 2020 Las Vegas, NV DETAILS arrow_drop_down
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They were really fast on my last repair. I needed my pool pump fixed and they came out and replaced the past on it. I had a problem with the roof coverage. They let me apple for it and pay for it and when it came time to get the roof repaired because of a leak, they said it wasn’t covered because they don’t cover that kind of tile. They gave me my money back for the difference but they should never had let me get the warranty knowing it was clay tile.

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Fazeed

June 23rd, 2020 Portland, TX DETAILS arrow_drop_down
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They seem to do the research in terms of overall deductibles. My first experience with them was a bit tedious, it was difficult to speak to an agent at times.

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Paul

June 23rd, 2020 Charlotte, NC DETAILS arrow_drop_down
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I was having problems with my washer and dryer and they sent out one of their technicians quickly and he was able to fix it.

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Jerome

June 23rd, 2020 Mesquite, TX DETAILS arrow_drop_down
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It’s a pretty good service. They take care of me and take care of business. I am satisfied with the service.

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Susan Jensen

June 23rd, 2020 Chattanooga, TN DETAILS arrow_drop_down
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Fast,and quality service. I like that I can use my own service provider if I want to.

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KIMBERLY HARRELL

June 23rd, 2020 Palm Coast, FL DETAILS arrow_drop_down
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He explained everything well and did his best to get us a great value thanks

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Gary Eaves

June 23rd, 2020 Texas City, TX

Very helpful as I was trying to get info

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Carolyn Johannsen

June 23rd, 2020 Mesa, AZ DETAILS arrow_drop_down
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Short but sweet! Air conditioner not cooling (AZ expected temps 111)..call Choice Home Warranty..couple of hours later assigned provider to come in two days...too late to call to come earlier...call provider early next morning...change to 8-12 that morning...arrive 8 am...found problem and fixed before 9 am!!

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Benny Benavides

June 23rd, 2020 Flint, TX DETAILS arrow_drop_down
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Professional and courteous and the service contractors chosen do an exceptional job to repair. Over the years, Choice Home Warranty have replaced most major appliances . I couldn't ask for anything more, CHW have been prompt. Because of the great service I've shared with family and friends and have encouraged them to switch over to CHW after sharing with them what CHW service I've gotten.