Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Katherine Farmer Falkville, AL

The service was very good, and I've had no problem with them. They have been very supportive. One time I used my warranty because my air-conditioner broke down. The same afternoon, somebody was there to fix it. I'm very pleased with it.

5 years ago

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Emilio M De Simone Sr Fort Lauderdale, FL

I thought it would take care of my needs, but it didn't. My refrigerator had problems with the ice maker, but they said it was not covered by the contract so they didn't fix it. They don't show you the fine print when you first buy it so I wouldn't buy it again.

5 years ago

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Jim Dickey Round Rock, TX

For the most part it was very good, I've used them for my refrigerator, air conditioner, heater, and water heater. I was disappointed one time, but the problem was with applying the contract so I understood.

5 years ago

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Nancy Minser Lombard, IL

They are very professional and I only had two incidents where I needed to call them. At both times they provided me with professional people within a day's time-frame to fix my problem. When my broiler went out in my oven they were there the very next day with parts and repaired it. Now it's in working condition.

5 years ago

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Dominic Brunetti Wayne, IL

They're fine. They send someone out to fix my refrigerator, but there wasn't a repair part to fix it because they said it's not covered. They don't learn their policies correctly. Yeah, don't buy one.

5 years ago

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Susan Pearson Riverside, AL

It wasn't very good. Around May or June I needed a motor for my pool and they were trying to say that my pool person was not telling the truth. It took months to do that. I missed the whole summer not having a pool because they wouldn't agree. I still haven't received my money with them. I don't think they treated me fairly because it could have been done in weeks but it took me 3 months.

5 years ago

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Amer Mushtaq Round Rock, TX

So far they've been very good. One time I wanted to use my warranty and they provided me with the right contractor and he did an awesome job. So far I have no issues with the customer service, they do their due diligence and they take care of their customers.

5 years ago

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Monica Mcdaid Austin, TX

My oven's fuse went off and I had to get it replaced. They were very efficient and were able to resolve the problem quickly. The service man was very knowledgeable.

5 years ago

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Harry Call Sarasota, FL

My experience has been terrible, terrible. They didn't fix anything, they don't fix the faucets, or the leaks, they don't fix anything as far as I can say. In fact, the leaks were caused by pop-ups and they just said they didn't handle pop-ups. They don't do air-conditioner, they don't do stalls, they don't fix anything. I had to get somebody else to fix it.

5 years ago

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Mark Atlanta, GA

These guys are terrible, I cancelled AHS for a better price. The two attempts that I made to get service for extremely minor repairs, one a drain issue, the other a dishwasher part they rejected. This has got to be the biggest scam on the planet I am would bet money the positive reviews here are planted.

5 years ago

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Eric Bewley Fort Collins, CO

THESE WARRANTIES ARE A SCAM!!! I have multiple properties and have had service with Choice Home Warranty for a couple of years now, and it appears to me that they only cover claims that won't cost them much money. Their warranties are written in such a way that everything is covered but one primary item. For example, today it is the water heater tank. They cover all the components EXCEPT for the tank. When you read the warranty agreement, it is stated in such a way that you believe they are talking about external storage tanks that you may have added to a system, not the tanks within covered systems. They they will try to smooth your feelings by offering you $250 - $300 check. Also, when they say that they will replace a unit, they don't really mean it. They will send you a check to cover the cost of a new unit (i.e. above-range microwave oven), but now you are required to go buy one, pay to have it installed, and pay to dispose of the old unit. We also found out the hard way that unless you get an attorney involved, about 95% of your plumbing is NOT covered. They would not fix a leaky drain on an upstairs tub, because it is obstructed. Reading the agreement, you are thinking that they are talking about furniture obstructing the portion of the wall that they need to get into to fix the issue, but they are actually talking about the wall itself. Then, after we argued the issue to the point of them agreeing to address the issue, they refused to fix the holes they put in the drywall to fix the drain, because of other loopholes in the agreement. What's worse, is that their repair only lasted for about 2 weeks. It was easier and cheaper in the end to pay a local handyman to do the full job. SAVE YOURSELF THE HASSLE and go with a more reputable company!!!

5 years ago

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William Hidalgo

Damont was very knowledgeable and suggested great options

5 years ago

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bob zimmerman Las Vegas, NV

there is a wide divide between what the sales person tells you and what they actually In reality, their overall performance is poor. Long waits are their normal response. They WILL NOT replace your appliance. Very disappointing service.

5 years ago

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Kelly curry Louisville, KY

I emailed that I was interested and they literally called me 10 times a day I asked them to stop calling me that I would call them back when I was available but they kept calling until I eventually unsubscribed.

5 years ago

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A new customer Abilene, TX'

no. not business. it is competitively priced and cheaper than others...there was a promotion sale when I bought

5 years ago

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Dyann Athena, OR

Initial impression of Choice Home Warranty was thru the internet when I left a message for somebody to call me. I received a call back within three minutes which impressed me. I chose them because they had the highest customer rating. Whether Choice Home Warranty remains a good choice remains to be seen when the people I obtained the warranty for has to call in to have something fixed.

5 years ago

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Bryon Finkel Acworth, GA'

They cover everything until it's broken.

5 years ago

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Jason Taylor Leawood, KS'

They lied to me when they sold me the product and now just want more money

5 years ago

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Danny, Phx. AZ Phoenix, AZ

Quick response times great customer service

5 years ago

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Me Plano, TX

Quick to take your money, but then quicker to make excuses that your problem is somehow '''not covered'. Have had some things fixed but in some cases had to fight forever and still not satisfy with the service

5 years ago

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Less than pleased Rick Port St Lucie, FL'

We failed to read the fine print. Our A/C system is under manuafacture warranty but it just covers parts. With the Choice Home Warranty rule that they don't cover the A/C if its under factory warranty we have paid more than $1000 for repairs not covered under the factory warranty nor Choice. Gee why did we get choice. Also we have a built in microwave that the repairmen have said needs to be replaced. Choice keeps sending a circuit panel which only works for a few days. This will be the third time we report it. They did fix the circuit breaker problem only after wasting two days to verify it wasn't the hot water heater when we told them what was wrong.

5 years ago

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Audrey Baton Rouge, LA

They sent a plumber out the next day. I only spent one day from my home.

5 years ago

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DGRealtor Spring, TX

They deny too many claims, if a AC pan is rusty no part of the AC will be fixed!

5 years ago

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Joe Rasper Alpharetta, GA

On my very first claim I had with Choice it has taken them over 2 months to correct the problem. We call Choice to ask if part has arrived yet and they tell us we should call the technician that came to our house to survey the situation. We call the technician and he said the part is being ordered by Choice so they are the ones that can give us the arrival date. The situation goes on and on for weeks and we still dont know when we will have our oven in working order again. Very frustrating..

5 years ago

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Barbara Charles Town, WV

Total rip off should be 0 stars. No help what so ever. Scam.

5 years ago

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Joon Closter, NJ

Many common problems are not covered and there are often hidden fees (because some damages are only partially coverred)

5 years ago

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Cecil Matthews Pottsboro, TX

They did not cover our heating/air conditioning system as stated. Did not listen to the service technician that actually evaluated and replaced our systems. Hard to get local technicians to take CHW claims. Technicians state that they do not cover their claims as well as the other providers. The last technicians came from over 60 miles away, and they took over four trips because of poor communication and part supplies.

5 years ago

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Dave Backus Harrisburg, PA

After years under contract I reported my water heater failed and CHW said that a leaking tank doesn't qualify for replacement. I had paid my contract thru and including 2020. I in turn canceled my contract and requested a refund for the years that were prepaid. Told absolutely NO !!!!

5 years ago

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Wayne Crooks San Antonio, TX'

Respond to an issue very quickly providing a good svc. rep.

5 years ago

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The best Home Warranty Tucson, AZ'

Good company ... but some of their contractors could be better !!!

5 years ago

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dr. steven kuhn Mesa, AZ

referred tow new clients had two toilets fixed plumber saw crack in one once he left new claim paid $45 for new olumber to come twll me it is not covered why not tell me on the phone

5 years ago

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JoAnn Savannah, GA

Service providers tell my CHW owes them money and they won't service my home.

5 years ago

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Stryhal Dallas, TX'

Responce time was same day. Work was well done

5 years ago

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Pam Batavia, OH

I am always satisfied with the service I receive.

5 years ago

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Grace Olson McKinney, TX

give every excuse to get out of paying for repairs

5 years ago

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Phillip Schundlemire Sugar Grove, NC

Some coverage issues. Much better than the last warranty from AHW that I had.

5 years ago

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Frank Janous Knoxville, TN

BUYER BEWARE!! GO ONLINE TO SEE PREVIOUS LAWSUITS AND CLAIMS AGAINST THIS COMPANY. Despite having been a customer of this company for several years, they denied my recent claim for an HVAC compressor failure, asserting it wasn't because of "normal wear and tear", despite the fact that the unit in question was about 13 years old. I have had my system serviced twice annually, so it was well maintained. They asserted that the reason for the failure NEVER occurs from normal wear and tear. I have found at least 4 different expert sources that say such failures DO INDEED occur for that reason. They refused to answer when I asked what percentage of HVAC compressor claims they honored historically.

5 years ago

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James Leibee

This is the most dishonest company in the business. My friends have a different company but I chose this one to save a few dollars. I have been a customer for a little over two years and attempted to make a couple claims. Each time CHW has contracted sub-par repair services who did not show for several days. Each time I had to pay another service to come fix their mistakes. Truly costing me more to have them. I have concluded that I am better just paying out of pocket instead of paying a CHW service fee and then another to fix their shoddy contractors. Also if the technician finds rust on any part, they have a catch all line in their contract to deny claims. Make sure you read the fine print. Finally, the max they will pay for any one item is $1500 but its not like they ever approve a claim in the first place!

5 years ago

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Anonymous Pflugerville, TX

found in a google search, was promptly sent an email and a follow up call regarding my interest. Was then called 7 times on the first day and when advised that I was not ready to sign up, was hung up on by every single rep. After advising that I was not interested to remove from the call list, i was continually called for a week straight multiple times a day from different representatives who again would hang up upon hearing i was not interested. Due to the continued experience, I think its safe to say this is either how you all train your employees or speed is an incentive for them. Either way, if that is how you guys treat someone who is undecided on being a customer, I definitely don't want to experience how you treat someone once they are paying you.

5 years ago

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Jeff Plano, TX

Called me way too often and were pushy so I chose another company. Even hung up on me once when I challenged their claim of being the best when I saw another rating saying they're not.

5 years ago

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Dharmesh Boyds, MD

It was really very easy to work with Jeff. Jeff made it really simple to do the selection of warranty plans. I would surely recommend Choice Warranty and Jeff any day. Thanks Jeff for all you help.

5 years ago

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Cynthia Hoffman and Adam Phillips Mays Landing, NJ

We have had a broken fridge for over six months. Six times a tech was sent out. This is a $2000 fridge that has now been deemed unrepairable. They are supposed to replace the fridge for a like model. They offered us $400???? That covers NOTHING. This is a complete SCAM.

5 years ago

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Aniqa S. Macon, GA

Whenever I call for a new claim is mostly not covered.

5 years ago

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Gee Northbrook, IL'

Always has positive outcomes when you send someone out.

5 years ago

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Russell Willbanks Harker Heights, TX

They''re horrible, they never pay a claim over $400.00 and are contracted with shady technicians.

5 years ago

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Julian Suazo Lake Jackson, TX

have come back to fix repairs they had done previously

5 years ago

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John M Stanley Burleson, TX

So far, my experience is with Damont, the sales rep for Choice Home Warranty. He's on fire for his company - lots of pep and energy - knows the excellent stats his company has accumulated and where to send "new" clients to get more information on "his company". I applaud his enthusiasm! He gave us a "bird's eye view" of what was covered by the plan and then went on to explain the different types of programs plus how to pay for the program, discounts, the veteran program, which I qualify for - retired Navy. All in all, he did an excellent job.

5 years ago

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Patrick Nashua, NH

A bit pushy in the sales department - too much pressure

5 years ago

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Kerry(new home owner) Roseburg, OR

The rates and customer service has been very good, yet can not rate higher til I actually see the service when/if I ever need to use them.

5 years ago

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Ericka Ivery Midlothian, VA

good customer service and very knowledgeable of the business. They answered all my questions.

5 years ago