Choice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.

The Good

  • Choice Home Warranty Cost
  • First Month Free
  • Customer Service Open 24/7
  • No Home Inspection Required
  • Knowledgeable, Dedicated Team
  • Real Estate Agent Packages
  • Transferable Service Contract
  • Helpful Website
  • Extensive Coverage

Choice Home Warranty Cost

Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.

Choice Home Warranty's average service fee is competitively priced at $60. 

First Month Free

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote. 

Customer Service Open 24/7

Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately. 

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.

Knowledgeable, Dedicated Team

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.

In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed. 

Real Estate Agent Packages

Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.

Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement. 

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.

Any warranty contract can be renewed each year and is 100 percent transferable.

Helpful Website

Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.

The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them. 

Extensive Coverage

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioning and a refrigerator.

The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:

Basic Plan: $495 per Year or $43.75 per Month

  • Heating system
  • Whirlpool bathtub
  • Garage door opener
  • Electrical system
  • Dishwasher
  • Ceiling fans and exhaust fans
  • Plumbing system
  • Built-in Microwave
  • Cooktop
  • Plumbing stoppage
  • Garbage disposal
  • Oven/range
  • Water heater
  • Ductwork
  • Stove

Total Plan: $600 per Year or $52.50 per Month

  • Air conditioning system
  • Refrigerator
  • Clothes washer/dryer
  • Heating system
  • Whirlpool bathtub
  • Garage door opener
  • Electrical system
  • Dishwasher
  • Ceiling fan and exhaust fan
  • Plumbing system
  • Built-in Microwave
  • Cooktop
  • Plumbing stoppage
  • Garbage disposal
  • Oven/range
  • Water heater
  • Ductwork
  • Stove

Optional Coverage: Cost per Year

  • Pool/spa: $180
  • Stand alone freezer: $40
  • Septic tank pumping: $65
  • Sump pump: $40
  • Limited roof leak: $70
  • Second refrigerator: $40
  • Septic system: $120
 
  • Additional spa: $180
  • Central vacuum: $40
  • Well pump: $100
 

 

See if you qualify

The Bad

  • Claim Denial Cases

Claim Denial Cases

Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.

However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future. 

The Bottom Line

Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.

Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.

It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.

With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.

Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous. 

Visit Site

We'll Introduce You!

Call our recommended rep over at Choice Home Warranty below.

1-(855) 416-4247

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User Reviews

Star Rating

3.5
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4,659 Reviews

Review Breakdown

5 star
47%
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3 star
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2 star
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1 star
28%

Sentiment Criteria

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Renee weinrich
November 21st, 2019 DETAILS
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They are very responsive to claims. They have someone at your home within 48 hours

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Chris B.
November 21st, 2019 DETAILS
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Multiple calls for same service call with no results.

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Reply from Choice Home Warranty

Nov 22, 2019

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW

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Geraldo morado
November 21st, 2019 DETAILS
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Nothing is ever covered And is a waste of time and money depending on what the issue is

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Reply from Choice Home Warranty

Nov 22, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.

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Caroni Lombard
November 21st, 2019 DETAILS
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Choice has always responded promptly to my claims, and has had quality companies respond to my needs.

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M. Arena
November 21st, 2019 DETAILS
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The original plumber sent to fix a common toilet problem was incompetent.

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Reply from Choice Home Warranty

Nov 22, 2019

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

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Leah
November 21st, 2019 DETAILS
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They make it very easy to get things fixed in your home, but some of the things that are not covered compared to things that are is a bit confusing.

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LaToyia Spratt
November 21st, 2019 DETAILS
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It took them less than 24 hours to respond to my request

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Vanessa Watts
November 21st, 2019 DETAILS
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Great value for the money. I am so glad that l had this product because it has saved me from spending alot out of my pocket

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Kurt
November 21st, 2019 DETAILS
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Fast service, customer service line fast,work order filled quickly

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Wendy Edwards
November 21st, 2019 DETAILS
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Very good service, love that I can make my claim on line and do not have to be on the phone forever.

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Larry Green
November 21st, 2019 DETAILS
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They are horrible when it comes to paying claims

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D.G.
November 21st, 2019 DETAILS
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Called about a plumbing leak, was charged $65 for someone to say, "Yup, you have a leak." The contractor gave an estimated cost of repair of $370. I went to Lowes, bought a part for $2.99 and fixed it myself in 3 minutes. The warranty allows rip-off plumbers to get your business.

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Reply from Choice Home Warranty

Nov 22, 2019

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW

Verified Customer

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Sara
November 21st, 2019 DETAILS
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they have come quickly and did the service well

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David Reuven
November 21st, 2019 DETAILS
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Bad Customer service, Horrible service people, lack of professionalism, poor customer service, terrible warranty coverage, pathetic excuses for lack of coverage. I would never use them again never never never

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Reply from Choice Home Warranty

Nov 22, 2019

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly

Verified Customer

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Diane Benson
November 21st, 2019 DETAILS
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Always take care the problem immediately without any hassle

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drew
November 21st, 2019 DETAILS
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fast response, great companies that service my problems

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Kym
November 21st, 2019 DETAILS
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No problems. They have quick response times.

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Luetta
November 21st, 2019 DETAILS
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The service technician was on time, he was polite and was very knowledgeable.

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Arthur
November 21st, 2019 DETAILS
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Because there is no zero as a choice. They will do anything not to pay for replacements or repairs

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Reply from Choice Home Warranty

Nov 22, 2019

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/

Verified Customer

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Haldak
November 21st, 2019 DETAILS
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Unfriendly. Lack of compassion. Very difficult to have your problem resolved.

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Reply from Choice Home Warranty

Nov 22, 2019

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW

Verified Customer

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Dee
November 21st, 2019 DETAILS
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The service man knew what he was doing & took care of the problem

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Tracey Allen
November 21st, 2019 DETAILS
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Very friendly and helpful._''' very fast process for taking care of situation.

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Todd
November 21st, 2019 DETAILS
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They are loyal to their agreement and back it up with action.

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Mike
November 21st, 2019 DETAILS
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Responsive. Quick service. Knowledgeable technician

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Sheila Watkins
November 21st, 2019 DETAILS
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Prompt service and complete satisfaction of repair.

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Barry Weinberg
November 21st, 2019 DETAILS
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Prompt service for my request and quick response

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Sy
November 21st, 2019 DETAILS
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Always try to get out of paying claims! There is a excuse for every claim they do not pay. Had a heat pump replaced and sent me 150.00 for a 5300.00 claim. Stated unit had rust on it?

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Reply from Choice Home Warranty

Nov 22, 2019

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW

Verified Customer

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Leopoldo A. Salcedo
November 21st, 2019 DETAILS
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Just call and report, Choice Home Warranty do the rest.

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V Stock
November 21st, 2019 DETAILS
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Quick and efficient dealing with problems

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Rene Rodriguez
November 21st, 2019 DETAILS
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Inferior service, poor customer service. Had to resolve my plumbing issues on my own.

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Reply from Choice Home Warranty

Nov 22, 2019

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns. Kind Regards, CHW

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Hosea Gradney
November 21st, 2019 DETAILS
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Take sometime more than a couple of days before the provider come.

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Reply from Choice Home Warranty

Nov 22, 2019

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Verified Customer

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Rhonda Williams
November 21st, 2019 DETAILS
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Never cover anything, no one knows what is going on

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Reply from Choice Home Warranty

Nov 22, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/

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Chris King
November 21st, 2019 DETAILS
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Very attentive, reasonable mthly cost, and only $45 deductible per use.

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Donald Fuller
November 21st, 2019 DETAILS
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My refrigerator stopped working and they couldn't provide a repair tech for 3 days. No compensation for lost food in refrigerator or freezer.

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Reply from Choice Home Warranty

Nov 22, 2019

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Verified Customer

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Bill and Joann Ellis
November 21st, 2019 DETAILS
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I have only had good results when I use Choice Home Warranty.

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Petrus Mare
November 21st, 2019 DETAILS
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Reliable, Friendly, Responsible Courteous

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William R. Thaler II
November 21st, 2019 DETAILS
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Fast & Friendly Customers Service, Always Help

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John Newson
November 21st, 2019 DETAILS
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False advertisement in regard to refrigerator repair that do not include the ice maker which is part of the refrigerator. That''s not good business.

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Reply from Choice Home Warranty

Nov 22, 2019

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/

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Suzanne Crouch
November 21st, 2019 DETAILS
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Length of time to complete repair was long.

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Tanya Carmen Dagenais
November 21st, 2019 DETAILS
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good service and fast, the appliance guy came and solved my issue with my fridge and dish washer that failed me in the same month really happy !

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Ann
November 21st, 2019 DETAILS
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So far they came in a timely time for me that was with on 24 hours

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Reply from Choice Home Warranty

Nov 22, 2019

Thank you for the positive feedback.

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Patricia
November 21st, 2019 DETAILS
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Choice is a total scam and should be called WRONG CHOICE. Read the contract carefully and ask the sales rep what is not covered. Replacement of a system option is not true. Normal wear and tear is usually voided because they will say the system would only fail due to rust or corrosion although contractor said it's normal wear and tear, they won't cover corrosion. Also beware of their contractors using corrosion as a way for you to upgrade with their company outside of the warranty. Always get a 2nd opinion.

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Reply from Choice Home Warranty

Nov 22, 2019

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.

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Rami Said
November 21st, 2019 DETAILS
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Ease of filling claims and great customer service and fair coverage

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Gerald
November 21st, 2019 DETAILS
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They have done well on our claims. Fair prices and excellent response to our needs.

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al pate
November 21st, 2019 DETAILS
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The service companies that they contact are on time and they are friendly professional and do a very good job.

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Marjorie Strother
November 21st, 2019 DETAILS
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Their response time was good but, I would like the service performed the same day as reported

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Pat
November 21st, 2019 DETAILS
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Efficiency, problem was solved, knew what they were doing.

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Cleda Hargis for John Newman
November 21st, 2019 DETAILS
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They wiggle out of paying for major problems every chance they get! We still have to pay!

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Reply from Choice Home Warranty

Nov 22, 2019

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.

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Pamela ward
November 21st, 2019 DETAILS
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They don''t cover the majority thing that need repair

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Reply from Choice Home Warranty

Nov 22, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.

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Suresh Khattar
November 21st, 2019 DETAILS
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Because the Contractor was a Professional and he knew his job and fixed the issue