- Choice Home Warranty
Choice Home Warranty
check_circle VerifiedChoice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.
The Good
- Choice Home Warranty Cost
- First Month Free
- Customer Service Open 24/7
- No Home Inspection Required
- Knowledgeable, Dedicated Team
- Real Estate Agent Packages
- Transferable Service Contract
- Helpful Website
- Extensive Coverage
Choice Home Warranty Cost
Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.
Choice Home Warranty's average service fee is competitively priced at $60.
First Month Free
Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote.
Customer Service Open 24/7
Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately.
No Home Inspection Required
Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.
Knowledgeable, Dedicated Team
With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.
In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.
Real Estate Agent Packages
Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.
Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.
Transferable Service Contract
With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.
Any warranty contract can be renewed each year and is 100 percent transferable.
Helpful Website
Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.
The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them.
Extensive Coverage
Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioner and a refrigerator.
The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:
Basic Plan: $495 per Year or $43.75 per Month |
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Total Plan: $600 per Year or $52.50 per Month |
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Optional Coverage: Cost per Year |
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The Bad
- Claim Denial Cases
Claim Denial Cases
Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.
However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future.
The Bottom Line
Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.
Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.
It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.
With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.
Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous.
Call our recommended rep over at Choice Home Warranty below.
1-(855) 416-4247
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User Reviews
Star Rating
9,483 Reviews
Review Breakdown
Sentiment Criteria
Abby Kam
The representative was polite and very clear in his communication. I got a very good rate locked in for 3 years.
Virginia Delaney
Applying for online claim is too difficult. It's not possible to input all the details necessary resulting in a message of Unfinished Data.
Armin Fields
have always recieved courtious service from call handlers and techs that come out
Carol
Very efficient. They scheduled a appointment promptly.
kim wilson
It was nice for the repair man to show, I was disappointed that it could not be fixed and you feel a new refrigerator is cheaper. Problem with the amount is I cant find a fridge for 499.00 dollars.
Reply from Choice Home Warranty
Jul 28, 2020
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Douglas Cooper
Choice Home Warranty takes your premiums and than goes out of its way to avoid having to fix anything per the contract. Every time I've called CHW to get an appliance fixed, its been a nightmare. My most recent experience was calling CHW regarding an ice dispenser not working on June 26, 2020. They sent a technician out on July 1, 2020. The technician came to my house with no tools and sent CHW a diagnosis. CHW approved the repair work, but could not get back in touch with the technician. I finally reached the technician who told me that he only came out for the service fee and that CHW reassigns the claim when they can't get in touch with the technician. So basically, CHW sent a crook out to my house and clearly does not vet the technicians they use. Noone from CHW ever called me regarding not being able to get in touch with this technician or the timing for the repair. I spent hours on the phone with numerous CHW people and all they wanted to do was reassign the technician and for me to start from square one three weeks after the claim was filed. CHW reassigned the technician that was to come out on July 22, 2020. I looked at the reviews on this new technician and noticed that the reviews were horrible. One of the CHW customer service people admitted to me that CHW does no vetting of technicians. When I brought the horrible reviews to CHW's attention they reassigned the claim. A new technician came out on July 24, 2020. The technician performed another diagnosis and said that he submitted the request for repair to CHW the day he came out. On July 25, 2020, I received an e-mail from CHW indicating that the original appointment date with this latest technician was cancelled and that CHW was going to reassign the claim. I called CHW and told them that the e-mail made no sense because the technician had already come to my house the day before they sent me the cancellation notice. After calling CHW back numerous times, a CHW manager told me that the technician that came out doesn't have the tools to fix the ice dispenser and that they never got a diagnostic from this technician. CHW lied to me because the technician knew what parts needed to be replaced and submitted the diagnosis the day he came to my house. A month later, CHW wants me to start at square one again or their real preference/goal is to get me to find a technician myself and than try and get reimbursement from CHW. This is CHW's typical mode of operation. They frustrate customers to no end, they make you take off work numerous times, they consistently lie to their customers, they, they make you call and sit on hold numerous times and they try and get their customers so angry that the customers will take the last option of taking responsibility themselves for the repair and than trying to get reimbursement from CHW. Anyone that has tried to get reimbursement from CHW knows what an impossible endeavor that is. CHW is the most incompetent and corrupt organization that I have ever dealt with. I believe they view the class action consumer fraud lawsuits as just the cost of doing business. CHW's philosophy from the CEO down is to get the premiums and than do as little as possible to address claims. This is evident from the incredible number of customers that have had the same experience as me. CHW is clearly in breach of contract and we should have millions of their customers file a consumer fraud class action lawsuit, similar to what has been done in Arizona and New Jersey. We should also call the newspapers and television stations and do a social media blitz to make everyone aware of CHW's fraudulent practices.
Reply from Choice Home Warranty
Jul 28, 2020
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
Clark Arnold
An additional expense of $200 was incurred on the service call because of an electrical issue not covered by the policy.
Reply from Choice Home Warranty
Jul 28, 2020
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Edward Hidalgo
I was told you would replace my appliances as needed. My microwave has to be replaced and you sent me an insulting offer of $169.00 to replace my microwave. So I pay the tech $65.00 for the visit, and you offer me $169.00, so the bottom line is you are offering me a net of $104.00 to replace the microwave. Where can I find one for that amount of money? Bad way to start a relationship that your salesman sold me for 5 years with one free year for a total of 6. I contacted the salesman, and he said he would look into it, but nothing yet. NOT IMPRESSED! AARP recommends you. I will let them know to look again and tell them why.
Reply from Choice Home Warranty
Jul 28, 2020
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Mlsisme
My initial appointment to repair my garbage disposal was 7/22/2020 from 3p-8p. No one came or called. I was rescheduled for 7/25/2020, same time window, and the technician arrived at my home at 8:30p.
Reply from Choice Home Warranty
Jul 28, 2020
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
David Calhoun
Had my air compressor go out in my air condition just recently during the hottest time of the year. They could not get a provider out to my house. So they asked me to do reimbursement. Reimbursement process does not work very easily with choice warranty. I was with first American before choice and they were very good to me at reimbursement. However they never made me jump through so many hoops and hurdles for reimbursement. The service provider I got was not very familiar with warranty companies at all. He didn't even know English very well. However he was a very good technician and handled my problem thoroughly. Every time I called choice for them to help me hand key my reimbursement request. They gave me a lot of useless information. I have called and they continue to call my compressor in my AC unit a condenser. I have taken countless pictures and giving them countless information. They even have the technicians phone number. I have yet to get reimbursed or even acknowledge for reimbursement. I have not use my warranty that much with choice. Unfortunately they cannot get providers out to my house. I've had a plumbing issue for over a month now. It is still ongoing with my plumbing issue. I fixed a roof repair myself which I did not place on Choice warranty's reimbursement plan for $400. And when I had my septic tank cleaned out I had to pay over half of the fee. So so far I am very disappointed in choice. They do not get providers out to my house. And I have had a lot of difficulty with the reimbursement process. They have not been as good of experience as First American Home Warranty. I am very seriously thinking of legal action if they do not reimburse me soon. I'm also thinking of reporting them to the Better Business Bureau. Choice does not come through like they say they do.
Reply from Choice Home Warranty
Jul 28, 2020
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Terry Roberson
Quick response. don't tell you the hidden cost. $1,600 for an air conditioner
Reply from Choice Home Warranty
Jul 28, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Sylvia Haynes
Awesomeness customer service and support
Rose Betliskey
They stay on top of things never had a problem with the service
Wanda LaCour
The ease of requesting service and I received an a call to schedule the service appointment within a couple hours.
Raymond De Jarnette
Still negotiating replacement of our smooth top Whirlpool Range, my low rating are not because the value is not in line with what is expected, the service is ok, they did not do a repair just identified the problem with could not be repaired, customer service is outstanding so far, I'm not sure at this juncture of the companies trustworthiness, my issue is not yet resolved, and this survey does not give you an option for N/A
Curtis Harris
It is going on the sixth day with my AC out. cHW could not find any one to make repairs. So I chose the reimbursement phase. After having someone come out. I have had problems getting paper work requested uploaded to web site. Finally this morning sent pictures from phone.
sam
Quick and efficient, will renew for another year, recommened.
Jackie Carlyle
First Class Air LLC was excellent. Thanks for sending them.
Paul Bartels
Fixed but took 5 days for ac service call
Reply from Choice Home Warranty
Jul 28, 2020
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Duane Rust
People with CHW are polite and were very helpful. The repair company was very good and they came and replaced my water heater as soon as the water heat came in, The only reason I didn't give a 5 star rating is the time it took for the repair company to get the part.
Bob S
My experience with Choice has not always been good. However, this latest event was handled promptly and properly.
Gerry W.
For the life of me I don’t know who these people are that give this company 4 or 5 stars. They rarely ever pay any claim. I’ve been with them a few years, I will not be returning once this contract is over.
Reply from Choice Home Warranty
Jul 28, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
David Nickerson
Our AC unit stopped working late at night. I filed a claim after 12 am with Choice through the website and had a work order for that day. The technician repaired the unit, however it stopped working 2 days later. I filed another claim with Choice and they made a new work order with a different company. I alerted them it was a continuation of a previous problem and they had the original technician come out the same day at no additional fee. He made an additional repair and (fingers crossed) it has been running great. I was highly impressed how quickly they were able link us with a company and the speed of service. I am very thankful to Choice warranty for their great help and I’m happy with my decision to make them my home warranty company.
Lori
I’ve had choice warranty for over 3 years and am very happy. They have been prompt and efficient. All my issues have been resolved....matter of fact I just signed up for 3 more years!
Richard Crouse
Easily the best home warranty company I talked to . They had all the answers and the right prices.
Mike Murphy
I am about to cancel after 4 months. READ THE FINE PRINT, THEY DONT COVER ANYTHING!
Reply from Choice Home Warranty
Jul 28, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement .
Cheryle Johnson
The tech listed many things that contributed to the demise of my hot water heater but because of one thing on the list which was most likely the result of the other things in the list my claim was denied. This was not the cause of the problem which made it unable to be repaired and the need to replace but gave the excuse to deny replacement. I’m sure in most instances of failure that an increase in pressure is a result of the real factors that caused the breakdown. The increase in pressure clause gives Choice Warranty a guarantee of never having to replace a hot water heater. I am totally disgusted by the way this has been handled from start to finish. I went four days without hot water and a room of wet carpet with no concern by this company. I got the distinct impression from the tech that checking pressure was the first thing on his list of required things to do and tho there were a lot of major problems with the heater this was the one thing Choice was concerned about. I now understand why.
Reply from Choice Home Warranty
Jul 28, 2020
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage on the Choice Home Warranty website, under user agreement.
Wesley Roddy
The tech that came out for my most recent repair was great. i am not satisfied with Choice Warranty. Choice finds every reason not to cover an item instead of fixing issues to keep a customer happy.
Reply from Choice Home Warranty
Jul 28, 2020
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.
Milton Bendjouya
The way they handle my claim. The response was rapid after I got my own repair company.
Marvin Spann
The Plummer show up on time and effected repairs in a timely fashion
CC
Integrity could be better. Pay your contractors fair wages. And consider Senior citizens discounts. Thank you.
Jeffrey Cusic
To many little loop holes in your contracts cause I had a problem with my A/C unit and you would send some one to fix it so I had to pay for it myself! NOT HAPPY!
Reply from Choice Home Warranty
Jul 28, 2020
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.
Ibrahima Boiro
CHOICE home warranty back or believe their contractors over theirs customers. When they send a contractor for a claim, the contractor do right or wrong ,when you customer you report the contractor to them, they will not believe you they believe the contractor.
Reply from Choice Home Warranty
Jul 27, 2020
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Crystal Smith-Benchik
We were very happy with the service we had and thankful the technician wore a mask. He was very polite and made my freezer work!
john vance
This company is a SCAM. They will not cover HVAC failures regardless of technician's evaluation. I have a failure with a repair estimate of $1900. The techician identified the problem as normal wear & tear, but Choice denied my claim. They madeup false data to justify denial. They then offered me $350 to resolve the claim--what a JOKE!
Reply from Choice Home Warranty
Jul 28, 2020
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.\r\nChoice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.
Queen Troy
Very professional and the service representative was courteous and handle the application process very quickly.
Robert Livingston
I did a lot of research before choosing your company. I thought I was getting a good deal after I requested an estimate, but after speaking with Dondre W, I ended up getting even a better deal. I’m sure that my expectations will be met if and when I need to contact you with any repairs I encounter. Thank you for hiring such a wonderful Account Manager. He was very professional, understanding and knowledgeable.
Cindy
A service man was sent out the next day. Upon his inspection a suggestion for repair was sent to Choice Home Warranty. They responded within ten minutes with their okay, and the repair work was promptly completed. I was very pleased!
Verified Customer
Geri
Prompt, courteous, responsive, polite, thorough, efficient, knowledgeable
Verified Customer
Thong Ly
The representatives respond timely to customers
Verified Customer
cynthia oxley
time between claim is placed and repair is done is long, possibly due to service providers in this area are few
Verified Customer
Deborah
Customer service is Prompt & resolution has always been to satisfaction.
Verified Customer
Gina
I called you it was very hard to get through to you. Then I wanted to know who would be coming out to my home. Couldn't tell me that either. Then the person who came out had a different take on the situation.
Reply from Choice Home Warranty
Jul 28, 2020
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Verified Customer
Daryl Conklin
they have taken care of all of our issues so far.
Verified Customer
Daniel R
Horrible 1st time experience. A locksmith was to be sent out and apparently the lock zdx mith had questions about the contract and reached out to CHW but they never answered the Locksmith so I called the Locksmith and they asked me to contact CHW and ask them to call them, but that they never confirmed my service and I nearly lost a whole day of just waiting around to get results.
Reply from Choice Home Warranty
Jul 28, 2020
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Verified Customer
Rebecca
Fast service no questions & my service was approved. Also when the same issue started up 2 weeks later, the service call was $0
Verified Customer
Karen Davis
Handle request promptly and efficiently.
Verified Customer
Kary Fowler
I am able to have items repaired versus paying for someone to come out and do nothing.
Verified Customer
Patricia Todd
Everything I had a request they send me someone that does a great job
Verified Customer
VIci fabry
Never got any help from them with ac. It was 115 and waited two days for help.
Reply from Choice Home Warranty
Jul 28, 2020
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.