Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Gagandeep

Anytime I need any kind of maintenance or service. I go to the website, I just click a few option and look immediately the schedule appointments. It's easy like that. I really like it, the way like the online system. And the service use is really fast.

3 months ago

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Verified Customer

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Michael

My experience with Choice Home Warranty has always been great. The service, the people that I have talked to to connect me with a local vendor, I've never had an issue. They've always been on time. And the vendors themselves have always been very courteous and knowledgeable.

3 months ago

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Sally

Everything is done in a timely manner. It's great. We needed a new garbage disposal, and we called them within about 2 hours, then they called back and told us that we had somebody coming out. And within 5 days we had a new garbage disposal.

3 months ago

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Feliberto

They answer the questions right away. However, at times it's just difficult to understand what they're saying. I don't believe their call centers are here in the U.S., it's somewhere else. We had a water leak and unfortunately, the contractor they provided could not help us because it was outside the home, not inside the home.

3 months ago

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Naadii

A lot of stuff you just have to do through the portal, which is fine, but the one time that I needed them this year, it was a flooding and plumbing situation, it would have been a little bit nicer to have more access to an actual person to talk to. The second time around when I called Choice, they definitely got someone out faster than they had before, and even faster than I was able to. And that person was actually very good.

3 months ago

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Mary Lorton, VA

CHW Customer Service is very in experienced. You tell them one thing and when you check to see what has been sent to you, it's all wrong. CHW customer service REPS are only there to make a commission, the more policies they can lie about to get you to purchase, the more money they can make. My experience with CWL three days ago almost broke me to my core, because the Customer Service Rep did not care about me, but only the commission. It's so unfortunate to have to deal with someone like that until it makes you not want to even be bothered with CWL at all. Fortunate for me I had to go all the way to the top for someone to understand and fix the mess the Customer Service Rep made. Overall, the issues were resolved, but it was very frustrating and painful. I have multiple contracts with CWL that are expiring and after this experience, I hesitate to continue with CWL because the of all the frustration from inexperienced Customer Service Representative wo cannot get it right which is NOT HEALTHY FOR THE CONSUMER.

3 months ago

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Larry Kissimmee, FL

During the period I have had Choice Warranty their response to my issues was efficient and fast! They were easy to work with and they understood my issues. They had problems on one occasion to find a suitable Plumber but this was during Covid and on my latest request it was dealt with very efficiently. Only issue was minor coordination issues between Choice Customer Service and the Contractor on scheduling which was resolved. I would recommend Choice as a reliable company and nice to have when costly issues arise.

3 months ago

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Nadia George Houston, TX

Choice Home warranty is very good about responding quickly to the problem at hand. They got high grades there, however I feel taking the time and resending another technician for a second opinion maybe needed to avoid HIGH replacement costs. Being a widow, I cannot keep replacing appliances, just too expensive plus the headache of purchasing and replacing the old appliances.

3 months ago

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Richard

It's a little hard to get the customer service online, so I do a lot of by messaging. I put in work orders through a weekend online and Choice Warranty was looking for contractors pretty fast throughout the weekend. So everything was done pretty much by Monday or Tuesday of that week. So I knew who was going to do the work. The only thing is the contractors most of the time didn't have pictures of the work that needs to be done on my side of the house.

3 months ago

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Ahmad

I've been with them for a few years for four properties that I own and overall I'm very satisfied with them. A year or so ago in a property that I have the water heater needed to be changed because it wasn't working. I think we had to pay some, but they did a good job and they they exchanged it. And so I think overall it's a good service for the amount of co-pay that we have.

3 months ago

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Anonymous

I've used my warranty, and I was able to get someone to come out and do the repair and everything worked well. They do a pretty good job, but there are times where they are not doing the best job and their policies and procedures are not in the best interests of their clients. They don't pay for all of the repairs and they don't replace the item at the value that you can purchase it at if they have to give you a replacement.

3 months ago

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Rosemary

Extremely professional, kind customer service on the phone and when I need somebody to come out, I get a call the very next day. All three experiences have been a very positive and good experience where I would tell other people about your business.

3 months ago

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Bob Mouser LA

This second contractors Arnold and his crew I HIGHLY RECOMMEND COWBOY COOL TO THE RESCUE !!!!!. The major issues were centered around the first contractor-GOOD LUCK CHOICE!!!! HOW ABOUT THOSE COWBOYS-TOW THUMBS UP👍🏻👍🏻

3 months ago Edited January 15, 2024

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Dianne Sun City Center, FL

The garage door was fixed by the Technician on the first visit. He advised some home maintenance to prevent the problem in future. The dishwasher issue is waiting for parts to come in and then the Technician will be back to complete the repair.

3 months ago

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Manuela Dias

I highly recommend Choice Home Warranty! I had several issues in my home and they responded in a very fast and prompt manner. All my issues were resolved within hours or a few days. I kid you not! I will be renewing my policy with them for sure.

3 months ago

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Aerin A Anaheim, CA

The process was easy and fast. I filled out a form to open a claim for fixing the sink. I got an email response the same day to schedule a plumber to come out in a few days. The plumber came within the promised time window and the problem was fixed in no time. All I had to pay was the $65 to open a claim and no additional cost was incurred.

3 months ago

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Frances Avant

I like the efficiency of the workmanship given by the technician, their punctuality, and their people skills. Since I've been with Choice Home Warranty, I haven't yet found anything that I am displeased with, however, if and when I do, I will certainly let you know.

3 months ago

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Crystal Flunory Fuquay-Varina, NC

I really liked how fast I was able to get appointments for technicians to come and address and fix my issues. I have heard horror stories of home warranties and what they don't cover/deny claims & how long it takes to get the problem resolved. However, Choice Home Warranty has impressed me so far! At this time, I am a happy customer 😊...

3 months ago

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Larry Minneapolis, MN

Choice Home Warranty responded quickly to my request. We have used them several times and the response and repair coverage has been great. The repair man came the next day about 5:00pm. Unfortunately, he was not able to identify the knocking problem. So we are waiting until something breaks so we know what needs to be fixed.

3 months ago

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Ron Owen Birmingham, AL

Everything about my service request was handled superbly by Choice Home Warranty and the company (Iron Mountain Drain and Plumbing who performed the work. However, I have received multiple requests for feedback after providing feedback from the initial request. This is quite annoying!

3 months ago

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James Middleburg, FL

I have had Choice Home Warranty for a number of years. They are always prompt to assign me a service person to investigate my problem. I have not made a lot of claims, but when I have they are quick to settle my claim. I value their service.

3 months ago

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Kenyata

I like the quick and easy claim process for an appointment. The appointment came a few days later max with pretty convenient time slots. Deductibles are affordable but if you make more than one claim you will pay multiple deductibles. I didn't speak to a rep but I was able to leave some information regarding my specific need in the boxes available. It didn't appear that anyone would call me back however a follow up email generated immediately.

3 months ago

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Samuel Bono

Although we were not sure of the problem we called in Sears Appliance for the problem with our dryer. Problem diagnosed quickly and while service tech was installing the part we call Choice Home Warranty and they took the claim immediately and notified Sear Appliance the repair was covered. Problem solved.

3 months ago

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John Richmond, TX

Response time to confirm a service solution was very good - less that 2 hours. However, time for the scheduled service appointment of three more days is disappointing since plumbing is backing up! I will be calling the technician tomorrow to try to improve timing. FYI, you scheduled the same company that made a call for the same problem three weeks ago. I hope they are more effective this time in finding a permanent solution!

3 months ago

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Verified Customer

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Donna Columbus, OH

This was our first time using Choice for a service call and we could not of been happier. Efran contacted us very quickly and scheduled the time for our service he arrived as scheduled and was fully equipped to complete our repair. He was very personable and knowledgeable. Would definitely recommend Choice to others. Thank you!

3 months ago

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Ricky

Great value and piece of mind knowing that eventually something will break.

6 days ago

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Teresa

Very efficient got the job done quickly staff was very friendly

1 week ago

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Wilford

Ease of initiating a claim Speedy response Easy to connect with support staff

1 week ago

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James

I used to it once for my air conditioning and it was terrible. I had to reach out to somebody else and get it repaired because Choice was absolutely no help. But with my refrigerator, everything was fine. Next day service, the gentleman actually called back to make sure everything was going well, and I was very happy with that. Very efficient, very good.

4 months ago

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Nancy Pasadena, MD

After my request is accepted, I would like feedback as to the status of the request. You say 24-48 hours but I am wondering what is the progress of the request. I had no heat and was freezing (52degrees). Perhaps a message that you were looking for a repair man. I thought you might have forgotten me. Maybe at the end of a day, you could text or email to tell the customer you are still working for them. My problem was resolved.

4 months ago

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Verified Customer

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Dennis Grand Prairie, TX

I reached out to Choice Home Warranty with a plumbing issue. I was immediately contacted with a date and name of service representative with an appointment. When we spoke, the representative was available the same day. We made the appointment and the service issue was fixed and resolved. Very pleased with the communication and service turn around to resolve the problem.

4 months ago

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Martine Phelps Clearfield, UT

After I called Choice Home Warranty, the next morning I had someone come to inspect the situation. He submitted his report confirming that my furnace had cracks and was unsafe to run. The report was received, approved and processed within minutes by Choice Home Warranty. The next morning my new furnace was installed. I could have not expected a more prompt and efficient service.

4 months ago

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Sharron Portage, MI

I was anxious a year ago when I signed on with Choice Home Warranty because I had been scammed by another home warranty company. Choice Home Warranty is everything they claim to be. The process of submitting a claim is simple and quick. I have submitted several claims in the last year and I have been very happy with the service. My daughter purchased her first home two months ago and I purchased a year of Choice Home Warranty for her. I would tell anyone wanting a good home warranty company to give Choice a try.

4 months ago

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Arthur Rockwall, TX

A Great Company to have in your corner. Only problem is some of the service people they get to repair problems. The last problem I reported was a seal coming off my refrigerator door. The guy came in to fix it, should have replaced it. The very next day the seal is out and coming off again. The seal is worn and should have been replaced. The repairman spent a whole three minutes pushing it back into the slot. Cheap repair… Very Disappointed

4 months ago

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Gary Quillin Abilene, TX

I have only had one claim and the technician set an appointment for the estimate but did not show up or call. I emailed Choice Warranty about this disappointment. Almost immediately I received a call from the technician's company with an apology and explanation. Another appointment was set and the technician went above and beyond to solve our issue. I would highly recommend Choice Home Warranty!

4 months ago

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Samantha Wielgo Batavia, NY

I have had this insurance for out 2 years now. The few claims I've had to make within these 2 years went well. Only issue I have come across, the area I live in, more rural, finding vendors to come make the repairs at times can be difficult. However, if your patient and don't need something done right away, they will find someone to come do the repair. 2 of the 3 repair vendors were amazing! I have told family and friends about this insurance and how it makes owning a home a little less stressful. There will always be good and bad reviews about companies and the way I see it, if you don't like them you can always go find a different insurance company.

4 months ago

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Connie

We were not really thrilled with the service we got on our microwave, but with the dishwasher and the most recent repair, both of those had to be replaced. The most recent one was with the washing machine and it was replacing a part, and that was done very quickly and efficiently. It took about a week from the time the phone call was placed requesting service until the part was acquired and installed.

4 months ago

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Elizabeth

They were good technicians that came to the house. They came in, they had the parts, they put the parts in, and the dishwasher now works. It was quick and easy. I thought that when I bought it that if my air conditioner went out on me, they would give me a new air conditioner. But they only give you a percentage. Like if your air conditioner is 7 or 8 years old, they're going to only give you what the air conditioner is worth at that time. And I thought I was going to get a new air conditioner without having to pay anything. So that was my mistake.

4 months ago

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Holli

Overall, it was a good experience, but there was a lot unknown prices and fees. They did cover the actual water heater. But there was a lot of extra fees for the repair of the water heater and replacement. It was kind of hard finding the customer service number, but once I was able to find information, I actually wanted to speak to someone. It was kind of hard for me to navigate through the website to find the actual 800 number.

5 months ago

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Stephanie

The service fee is nice when it was just maybe 60 bucks. It's a little steep now. They dispatched a repair personnel and they didn't have me waiting and pretty much kept their word as far as when they were coming and and got back to us. It was a reasonable amount of time. Keep up the good work and as long as you keep putting the customers first, I think you guys are on to something really great.

5 months ago

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Reginald

One of my air conditioning units went out and I called Choice. I was kind of reluctant based on past experiences with other companies, but I called Choice and immediately they responded to my message, probably within an hour and then a day later a technician called me to set up the appointment. They came out and everything works well now. I think it's a great company and I appreciate Choice Warranty for all that they've done for me.

5 months ago

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Dorothy

We've had to use it a number of times. My heating system went out and they had to replace it, which they did pay for. We had some refrigerator issues, but I think it was still under warranty, so I didn't call Choice about that, but my dryer has been the most recent. They are slow sometimes to get the repairs done. I had to wait a couple of weeks to get my dryer repaired.

5 months ago

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Dorothea Overland Park, KS

I like that you can pay an agreed amount per visit for getting surprised brake downs fixed in your home the bad part is you make a claim then got to get approved then wait for a random company to schedule an appointment that I my case took 8 or 9 days to come do the work the job was done right it's just that they dont get to come the day of or may be the week of you never know when they will get to you i guess depending on weather and availableity.

5 months ago

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Sarah Hobson St Louis, MO

Choice Home Warranty has been great so far on these fronts: 1. Changing out my door locks with the best service ever from Kings Castle Locks and More. The owner came and provided excellent education and thorough service in ensuring my new locks were as secure as possible. She examined everything carefully and provided safety information for my home. She has a realtor background that helped her a lot. 2. Replacing my furnace valve and T pipe after I smelled a leak and found holes on both ends of T pipe. They diagnosed and fixed it all in one day - I hardly had to wait to get to that day, and Sierra Mechanical was wonderful. And Choice Home Warranty covered everything. 3. When I first moved in, my catalytic converter on my A/C went out and there was a major heat wave. I called Choice Home Warranty and they did not have an HVAC who could help right away. It took 3 weeks to get it replaced and then it was hard for the tech to get it approved, and I had to call on the person who sold me the warranty to advocate for me because Choice Home was not ready to replace it. As a new owner of the home, I had no access to the warranty information, which they said was the problem - that it was still under warranty. But with the help of my advocates (Bernie B, the HVAC person they assigned me), I was able to get it approved. So far so good in getting important things covered.

5 months ago

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Allyson West Palm Beach, FL

Ordinarily I am more than pleased with this warranty plan. However, the last service I scheduled due to a malfunction with my dishwasher where I paid the designated $75 truck fee left me stranded. The technician dispatched, Mike C aka Michael N quickly decided he could not fix my dishwasher. There is a glitch and the last technician was able to fix it easily, and it appears to be the same issue. This go around, he said the dishwasher was old and he could not get the part. He left me with standing water in the machine and never even looked at the electrical box, he merely tried unplugging it and plugging it back in. He stated he cannot turn it on and therefore cannot fix it. He assured me Choice would replace my dishwasher and to not accept their first lowball offer. I was offered $246 to replace my machine which will only help, not actually replace it. I spoke with my case manager who was very rude and firm that she could not budge and give me a nickel more. She said she was the only person I can speak to. Part of the appeal of this warranty is that it has replacement coverage. It does not say "replacement value" it says "replace." My dishwasher is not being replaced by the warranty company, I am having to replace it and wait weeks or up to a month for a Lowes gift card. I was made to believe the Lowes gift card would be instant then when I went to ask again it also takes 15 days or up to 30 days. Thankfully a dishwasher is not life or death in my home. I am disappointed, not only by the technician who left me with standing water when he couldn't even assist with a shop vac, he left within 10 minutes and then the case or clam manager who had an attitude and could not make a fair resolution of this claim.

5 months ago

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Gina

The jobs that they have completed for me have been done well. When I put in a claim, they respond very quickly, but not in the sense of what's convenient. They'll just say you have a technician coming tomorrow at 4:00 and it's usually right away within 24 hours. But that's not how my day works usually. I have things to do and other plans. So I've only had to file a couple of claims but almost all of them I've had to reach out to the technician and change the days, things like that. I think they could do better by saying here are the three dates and you could have a choice - like tomorrow, the next day, or the next week, something like that.

5 months ago

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Keith

Once I figured out how to get a hold of you guys, I got most of the claims done without any incident. You guys use an offshore call center, and I'm not a big fan of that. Overall, the people you talk to are very knowledgeable, not so much the offshore people, but the people that you talk to in the United States, they're very astute. They know what they're doing and they're good listeners.

5 months ago

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Stephen Columbus, OH

I have had this coverage for several years. I put in 2 claims one dishwasher they paid me $591 based on features. Second one leak under the kitchen sink. It was my garbage disposal. I didn't think they covered that. The plumber went to his truck called them he said I will be back they are covering it. He went and got one and installed same day. I am very happy so far.

5 months ago

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Jayashree Tatavarti Brisbane, QLD

This is one place where you can get most issues you come across in a house instead of researching for 10 people for each issue. They will take care of the details and make an appointment depending on the urgency. I personally like that and feel secure. So far we did not have any major disputes with them. Coverage and deductibles depend on your chosen plan.

5 months ago

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Arthur Gelven

It was very easy to schedule an appointment5fora warranty/service issue. The rep on the phone took our information and started the claim and within one hour we had call from the company that would be handling the service/claim issue. The company that represented CHW was very professional and made arrangements for the service call within 48 hours. The necessary service was handled extremely efficiently.

5 months ago