Choice Home Warranty: Read 42,350 User Reviews From Real Homeowners

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Verified Customer

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Debra

The customer support has been decent, but the technicians sent out haven't always met expectations. I've faced ongoing issues with my air conditioning, and unfortunately, the service has not resolved my problems effectively. Overall, my experience has been frustrating.

1 month ago

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Verified Customer

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James

I've had mixed experiences with customer service. I rarely interact with them since I do everything online, which is a downside. I had an issue with my pool pump, and while they sent someone over, they weren't fully qualified and didn't resolve the problem. I've also faced issues with my air conditioning, kitchen faucet, washing machine, and refrigerator ice maker, but the service has been inconsistent.

1 month ago

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Verified Customer

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Anonymously

I had a great experience with my pool service. When my pool motor failed, they quickly sent someone to replace it, covering the cost of my membership. However, I've had some issues with coverage on other services; sometimes they inform me that certain treatments aren't covered after I've already paid my co-pay. Overall, decent service but some clarity on coverage would be appreciated.

1 month ago

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Verified Customer

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Anonymously

I've had mixed experiences with their coverage. For major issues like my HVAC system, they were helpful, but for smaller repairs, it feels like they try to avoid paying. I recently installed an air conditioning unit, and despite being told it was covered, I ended up paying a lot out of pocket. They don't seem to fully cover what they promise.

1 month ago

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Verified Customer

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Anonymously

I had some trouble understanding explanations at times, but overall, my experience was mostly positive. I faced issues with coverage for services, but when my air conditioner broke in extreme heat, the technician was incredibly knowledgeable and responsive, quickly getting it up and running. Their service was a definite plus!

1 month ago

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Verified Customer

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Mike

I had a terrible experience with customer service. I was misled multiple times about using my own technician, which took over a month to resolve, only for them to deny coverage in the end. I spoke to several managers who gave conflicting information, causing me a lot of stress. I ultimately decided to cancel my service due to their lack of support and poor communication.

1 month ago

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Verified Customer

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Stephen

It was east to schedule a service appointment, the technician showed up on time and completed the job in a timely manner. He was professional, courteous and respectful.

1 month ago

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Verified Customer

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Eric

A/c went on a Sunday. Was told contractor wouldn't be out till Thursday. I called contractor myself. He came out on Monday. Diagnosed that evaporator coil was leaking. Said need whole new system due to age. Paid my deductible. Did not hear back from Choice. Had to call them. There customer service consists of you call a number wait on hold then they ask for your number. You have to wait on a call back. They finally call back. I had to call five times to finally get someone to try to approve claim. They came back that I owed 5000 after the deductible. After more calls I was told they would review my claim. They said they do not cover the compressor or refrigerant.. after a week and a have of fighting them i canceled and had a real company install a a brand new ac and furnace for 5500. Waste of time and money.. worst customer service i ever had..

1 month ago

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Verified Customer

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Ken

When the sales rep gave me the pitch about CHW... I mentioned that many of my appliances were old. He assured me that if something broke they fix it or replace it with something similar. I just needed to pay the service fee of $65. I signed up for 6 years. Several years later, my hot water heater failed. The could not fix it and they replaced it! This is a wonderful service I thought... and I told my friends all about CHW. Another two years have past and my oven stopped working. A technician came out, assessed the problem and call several days later to indicate the parts were no longer available. CHW offered to give me $338 gift card at Lowes to replace the oven. The oven cost is $4000. CHW indicated that I misread the agreement... they could replace the unit OR give me money. They elected to give me money... but not even 10% of the cost of an equivalent oven. So, I recommend you UNDERSTAND the FINE print and the meaning of the words before you sign up with CHW.

1 month ago

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Harold Williams

Speed and quality of resolution to claim. Staff is outstanding. Super company representatives that responded almost immediately and seemed very interested in helping me reach a satisfactory solution. Even the company that they selected for claim satisfaction was just the same.

2 weeks ago

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Verified Customer

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Mikhail

I like an easy contact via website to describe my problem and obtain the claim number. The respond with set up appointment also did not take long. It is easy, simple and convenient.

2 months ago

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Verified Customer

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Deborah

Filing a claim with Choice Home Warranty was so easy! One call and an AC repairman was assigned to my case and was available almost immediately! I would highly recommend them!

2 months ago

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Verified Customer

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Nanette Ford

Your service is good but your choice of communication with your customers is lacking. Your service providers don’t call me to see when they can come out. They just schedule a time and expect you to be home as well as figure out they’re coming by finding it in your emails.

2 months ago

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Verified Customer

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Melinda Henderson

I’m okay with what they have provided for service, for the most part. I don’t appreciate that they said my service call was cancelled, when the guy was here for an hour. He said the parts could not be ordered. They have the option of a second opinion at their cost and should have been honest with me. The second guy replaced my ice maker and so far it’s not leaking, I sure hope it stays that way. They took too long to get it fixed and my floor is ruined, which of course they don’t cover.

2 months ago

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Verified Customer

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Jim And Samantha Clark

I recently had 2 claims on the same day and both were handled within days! On one claim for a built in refrigerator, the service provider called and was able to come that same day! Great service, very satisfied customer.

2 months ago

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Verified Customer

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PSR

No home warranty is perfect but out of experience CHOICE HOME WARRANTY has been the best company to deal with, I have several property between New York and the Desert and so far I have been a happy Custumer. PSR

2 months ago

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Verified Customer

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Mary

I would recommend Choice Home Warranty to all my friends. I had great experiences with them and everyone was so nice and helpful. I was not ever disappointed with them. They do what they say.

2 months ago

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Verified Customer

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Charlene Schulz

I feel the sales pitch was overindulged. The customer service always nice but not completed in just one call. Last claims started out as just one and ended up being forced to place another claim instead of just the original claim. Whole process included numerous calls to customer service by myself and lots of emails sent by the service provider and it took approximately 6-8 weeks. Way too long to go without central air August into October. I’m hoping next claims go more smoothly then these first 2or 3. The 1st claim was for my Bosch washing machine would have cost more then the final claim amount received. Couldn’t even purchase the Bosch base model for the 576.00 check received and this was after I disputed the claim with no satisfaction. I was told during the sales pitch that the replacements would be same brand and comparable or higher model.

2 months ago

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Verified Customer

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FB Ostovic

Excellent and quick response to our issue. Technician arrived within two days, diagnosed the issue, ordered the part and returned in one week to complete the service. Overall highly professional technician and service! edge

2 months ago

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Verified Customer

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Sharon

The pool technician date given to be by Choice Warranty and the date of the pool company text did not match. I ended up wasting 2 days waiting instead of only the one that was sent directly to me from the pool company. I AM EXTREMELY UPSET ABOUT THE UNPROFESSIONAL WAY THIS WAS HANDLED. This is the second such instance with the contract company and Choice sending different dates. Please get your system fixed or reach back out to the contract company to update and modifications.

2 months ago

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Verified Customer

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Jan

Don’t want to fix what’s broke. AC blower bearing separated from assembly and they claimed it was not normal wear and tear. It was excess buildup. The unit is only 6 yes old and the unit next to it is 8 years old and it doesn’t have “excess” buildup. They will refuse any repairs over 100 dollars on first time out forcing you to have to wait until they get a second approval. Provided it doesn’t cost them too much. Had same problem with water heater only s temp fix. Coil was leaking on 8 year old AC and all they would approve was to add stop leak. A temporay fix. I’m not getting the leaking part replaced. Had to wait for second approval just to get stop leak added. Great in 105 plus weather. What do they care. Don’t waste your money with this company

2 months ago

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Verified Customer

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Karen

Response is usually quick and the repair is made by knowledgeable technicians . It helps me not to stress on finding the right repair person to do the job. I will renew the contract. Would recommend.

2 months ago

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Verified Customer

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Alex

I've told you before Jessica, I had to bring another person to fix what your person messed up. He was not knowledgeable about his task and left me in a mess. Furthermore, he argued with me when I told him it wasn't right. When he left my home, a blind man could see that the Dishwasher was WAY out of level. The front door panel cannot be closed and won't stay closed when the appliance is out of level. He needs some more training. On the plus side he was a nice pleasant individual.

2 months ago

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Verified Customer

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Carolyn

I have had this warranty almost a year and had to use it recently when my oven went out. The technician called quickly and repair was completed within 24 hours. Very friendly and efficient !

2 months ago

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Verified Customer

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William

I've had a generally positive experience with customer support. Most of my needs were met online, making it easy to be self-directed. When I did submit a claim for a toilet leak, I was impressed by the quick response and scheduling. Issues have been resolved efficiently, and I've only faced minor problems, which were handled promptly.

2 months ago Edited September 23, 2024

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Verified Customer

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Timothy

I've always had a great experience with their service. They respond quickly and efficiently, as I just had my AC repaired without any issues. However, I did feel the conversation was a bit drawn out, which was frustrating since I was busy. Overall, reliable service but could improve on response time during inquiries.

2 months ago

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Verified Customer

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Troy

The service was excellent! They understood my needs perfectly and handled everything efficiently. I recently needed a plumber for a broken toilet, and they approved my claim quickly. The plumber arrived promptly and fixed the issue without any hassle. Highly recommend for their responsiveness and reliability!

2 months ago

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Verified Customer

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Sheri

I've had a mostly positive experience with my warranty service. Customer service is responsive and addresses issues promptly. While I had one bad experience with a technician, the majority of my claims have been handled seamlessly. Overall, I'm satisfied with the service and how quickly they resolve problems.

2 months ago

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Verified Customer

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Tangerine

I had a mixed experience with their service. While they were highly responsive and kept me updated on my requests, there were times when they lacked contractors in my area, causing delays. Their customer service could improve, as I received incorrect information via email. Overall, I appreciate their efforts but hope for better contractor availability.

2 months ago

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Verified Customer

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Thomas

I recently had a great experience getting my dryer repaired. The process was smooth and the repairman was very skilled. I appreciate the excellent service and would recommend it to anyone needing appliance repairs. Overall, a positive experience!

2 months ago

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Verified Customer

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Sandra

I've had a great experience with their customer service. They were very accommodating and quick to respond to my issues after joining. I reached out for assistance, and they promptly addressed my concerns. Overall, I'm very happy with the support I've received!

2 months ago

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Verified Customer

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Rose

I had a great experience with the warranty service. They were responsive and set up quick appointments for my dishwasher and washing machine issues. The service was efficient, and the repairs were completed without hassle. I appreciated the promptness, especially given my family's needs. Overall, very satisfied!

2 months ago

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Verified Customer

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Thoron

I had a great experience with the service. When my garage door opener failed, they quickly replaced it. I also had an issue with my washer, and the technician diagnosed and repaired it on the spot. The service was efficient, and the technician was very professional. Overall, I’m very satisfied!

2 months ago

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Verified Customer

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Robert

I reached out for customer support and was met with confusion rather than assistance. They struggled to define what customer support means, leaving my questions unanswered. However, when my air conditioner broke in extreme heat, I was pleased with the quick response and had a repairman at my house the very next day. Mixed experiences overall.

2 months ago

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Verified Customer

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Michael

I had a great experience with the service. They were quick to respond to my questions and provided helpful feedback. When my refrigerator had an issue, they found the leak promptly and ordered the necessary parts. They also inspected my AC units and efficiently replaced the faulty components. Overall, I'm very satisfied with their assistance!

2 months ago

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Verified Customer

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Linda

I've noticed a significant increase in costs lately, making it feel quite expensive compared to when I first started. My recent warranty experience was positive; the technician was efficient and resolved my air conditioner issue. However, I had multiple visits for my dryer before it was finally replaced, which was frustrating. Overall, my last service was satisfactory.

2 months ago

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Verified Customer

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Laurel

I had a terrible experience with the service. I needed my hot water tank replaced, but after multiple no-shows from technicians, I still don’t have a functioning system. However, I’ve had better experiences with their prompt responses in the past when other issues arose. It's frustrating to feel let down when I rely on them.

2 months ago

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Verified Customer

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Linda

I had a frustrating experience with customer support. While they were polite, the response time was far from ideal. After reporting a plumbing issue, it took much longer than expected for a technician to arrive, leaving me without access to my laundry for weeks. Communication could definitely improve.

2 months ago

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Verified Customer

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Ida

I had a mixed experience with the service. Initially, it was tough to get someone on the phone, and the first company I contacted was unresponsive due to weather delays. However, when I finally used my warranty, the issue was resolved, although it took longer than expected. I appreciate the help but hope for quicker responses in the future.

2 months ago

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Verified Customer

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Jim

The service experience was frustrating due to delays. I was offered a gift certificate for a broken washer, but it took an unreasonable amount of time to receive it. Additionally, when my air conditioner needed attention, the response time was longer than advertised, especially over a holiday weekend. Overall, I expected better service.

2 months ago

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Kim

I had a quick response time for my plumbing and garbage disposal issues, with technicians arriving the next day. However, my air conditioning repair has been ongoing, with the technician finding more issues, leaving me without a working unit upstairs. Overall, the service is prompt, but the air conditioning situation has been frustrating.

2 months ago

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Verified Customer

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Jose

The customer support team did their best, but the technician's service was lacking. After a brief fix, my air conditioning broke down again, and I received no satisfactory response when I called back. I'm left without air conditioning and uncertain about the next steps.

2 months ago

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Jay

I had a great experience with the service team. They responded quickly to my ice maker issue and resolved it, even finishing earlier than expected. However, when my refrigerator broke down, they opted to replace it instead of repairing it, offering a fair amount for the replacement. Overall, I'm satisfied with the prompt and helpful service.

2 months ago

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Donathan

I had mixed experiences with their service. While some staff were helpful, others fell short. I had to wait an unreasonably long time to get my refrigerator replaced under warranty. Overall, I appreciate the assistance I received, but the slow response time was frustrating.

2 months ago

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Don

I had mixed experiences with customer service. Sometimes it feels hard to reach the right people for help. I called about my dishwasher not working, and after some back and forth online, a local repair company was too busy to assist promptly. When they finally came, the issue resolved itself, but I still ended up paying for a service I didn't need.

2 months ago

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Verified Customer

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Donn

I had a mixed experience with my home warranty service. They responded quickly to my issue, but when my air conditioner broke, I had to source my own repair and made a mistake on the reimbursement form. However, they were prompt in sending someone to fix my dryer. Overall, their service has potential but needs improvement in handling claims.

2 months ago

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Verified Customer

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Filena

I had a great experience with customer support when I needed to use my warranty. They kept me updated while searching for a technician to fix my refrigerator, which wasn't cooling. Someone arrived promptly the next morning to help. Overall, I felt well-supported throughout the process.

2 months ago

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Verified Customer

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Frederick

I had a good experience with the service. Although I can't recall the exact details, I recently had my kitchen garbage disposal replaced, and it was handled well. Overall, I'm satisfied with the assistance I received.

2 months ago

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Verified Customer

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Alan

I had a mixed experience with the service. While they responded quickly to my air conditioner issue and provided excellent help, there were times when they lacked contractors in my area, causing delays. Communication could improve, as there were some errors with appointments. Overall, I appreciate their promptness but hope for better contractor availability.

2 months ago

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Edna Droegemeyer

November 18,2024 Choice Home Warranty gives excellent, speedy and immediate service. Today, Mr. Rafael A. from One Source Plumbing came earlier than expected and expertly replaced my broken garbage disposal from 1/3 to 1/2 horsepower unit. Thank you so much for your most reliable and assurance of service delivery. I was not mistaken to buy your plan till 2028 and even bought another plan for my extended family in another different residence, also till 2028. I alsoplan to renew my plan after 2028. Thank you. Edna D.

1 month ago

Choice Home Warranty Reviews