Choice Home Warranty: Read 42,350 User Reviews From Real Homeowners

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Verified Customer

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Liwei Yan

They did an awesome job. If they could cover the whole expense that would be great.

3 days ago

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Gale

responsiveness, good customer service, like the companies that were assigned to my claims.

3 days ago

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Fred

Bought to cover specific items unique to country living and have been denied on a few obvious valid claims costing me money in the $1000s of dollars.

3 days ago

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Cheryl (Hardy) Dillin

The problem on my fridge claim has not been addressed and no one followed up with me within 48 hours as promised. Based on this experience, I wouldn’t recommend it at all.

3 days ago

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John Jones

On my 2nd 5 year contract. I've been very happy overs all. Only had Zone time CHW did not come thru

3 days ago

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Sandra Nelson

I like my warranty on all my appliances they do and excellent job thank very much

3 days ago

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Frank

Service was almost non existent. Never kept in touch. Never sent a technician and when I called after two weeks, told to contact my own service provider. Seems that in Rual areas they provide not help.

1 week ago

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Five ?? shop NA

4 months ago

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Valerie Hills

I am so impressed with this company and their chosen contractors. I was hesitant to purchase a warranty but it has paid off already!. Filing claim is easy and response and approval fast. I recommend this company highly. The contractor Jonathan from Air Infinity did an excellent job installing my HVAC system and went above and beyond to help me with the whole process. He has genuine concern for his clients and desire to perform his best for them. Finding a young man with such ethic and devotion is refreshing and a blessing to his clients. I thank Choice Home Warranty for their ease and attention to excellent service. They are a blessing!

4 months ago

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Verified Customer

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Mesfin Gebreyes

timely service, fair cost, good customer service, good communities, knowledgeable technicians, and more

1 week ago

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Gary

Choice is the worst company I have ever dealt with! It took 2 weeks to get a plumber to come fix my faucet! Then they made me pay $40 over the deductible saying they would only pay for a portion of the cost for the faucet itself! I canceled my policy right after this debaucle! I highly recommend you stay away from these rip off artists!

1 week ago

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Charles

I called. The repairman called same day to schedule. He came on time did the repair and the dishwasher was fixed.

1 week ago

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Shannon Kennedy

Overall, I've been quite satisfied with their service. I appreciate their commitment to customer satisfaction.

1 week ago

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Hector Castillo

Most of the time, y'all had a reason for not covering anything that goes wrong in any of the houses if tried it on two or three, if the homes and y'all haven't covered really anything

1 week ago

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Kimberly Crisp

The vendor nor customer service seemed to really care if the issue was addressed timely. That is bothersome since he is so critical during the winter time.

1 week ago

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Laura Armstrong

Every experience including our pool heater totally failing has been met with 100 professionalism and help.

1 week ago Edited December 12, 2024

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Verified Customer

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Marc K. Montgomery

They are excellent all around! They are quick and reliable! We love the Company and services they provide!!!

1 week ago

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Alan

So far so good! sentinel Plumbing has been great responded twice. Satisfied with all services provided.

1 week ago

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Sandra Ball

I have to give one star because although Choice came through in helping “a little” toward my fridge & pool pump, they paid NOTHING for my A/C & heat. I had to pay $6,500 out of pocket to an out of town looser that they sent me! Then they told me that they would pay me $3k reimbursement but NEVER did!!

1 week ago

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Donald

Bruno from BJ's Appliance did an excellent job since it was only a Relay Switch. Both my Whirlpool refrigerators are over 18 years old and are running very well.

2 days ago

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Patricia Nelson

The technician was prompt, professional and very pleasant. He explained what happened and corrected the problem in a short time. I am very satisfied!!

3 days ago

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Darin

Most of the repair companies that they use are sub-par, some are flat out incompetent. Although I've gotten most covered, it's like pulling teeth. They also replace broken items (if your so lucky to have the claim approved) with the cheapest parts they can get away with. Our first claim was our air conditioner. It was denied, we had to jump through hoops to finally get it covered. Another claim was our under cabinet ice maker. They sent 5 companies out to try and fix it, finally they just paid us for a new one...the problem...they only gave us $400 to buy a new one...the cheapest ones are in the $1500-$1700 range. My final straw was when our heater went out. The company they sent out was completely incompetent. Their diagnosis was a surge caused a blower motor to fail. Surges are not covered. The only problem, I have a whole house surge protector and a surge protector on the unit itself. I had my HVAC company come out to look at the unit. There was no surge, in fact the motor was still spinning, it was the module that controls the motor. When presented with the real diagnosis, they still denied the claim. I would highly recommend another company, although I have heard they are pretty much all the same. If you do plan on going with this company, plan on being with out your system (whatever that may be) for at least a week! With this last claim, I was with out heat for nearly a month before they denied my claim. My first claim was also around a month before I got it fixed. So, if that happens to be your A/C or heat and it's in the middle of summer or winter...

6 days ago

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Verified Customer

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Mamaree

Choice Home Warranty looks for ways to not approve claims. I have purchased multiple home "warranty" coverages from them throughout the years, and recently, the denied claims are becoming more frequent. For example, although the wiring was intact, a claim for an oven control board was denied due to roach droppings on the board. Thousands of dollars have been spent on a multi-year contract, but Choice denied a claim that would have cost a couple of hundred dollars. Such decisions on claims makes one wonder if a home warranty is a good and practical investment.

2 weeks ago

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Ramon

The two times I file claim I have to cancel because they do not have providers in the area. One other time they send someone from Austin when we have the property in San Antonio, the electrician did not complete the job and place a follow up 3 weeks down the road, have to hire somebody else to fix the problem. Do not fall this company they are not good, same bad service like the other companies in this business.

2 weeks ago

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Phillip and Runae Gary

I like consistency of their excellency. I have used Choice Home Warranty for more than a decade and never had a problem.

2 weeks ago

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Linda Marrese

I am not sure we are spending our money wisely with this program. We had a garage door repair gut come out and did a little maintenance on our door only to turn around and give us a huge quote to update the door to good working order. My husband had to go out and fix the door after the guy left.

3 weeks ago

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mzerwinski

Response time is usually pretty good depending on the system but only fixing system issues if there is complete system failure is unacceptable. Especially a furnace in a home in Wisconsin.

3 weeks ago

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Greg

Easy access, quick service. Have used at least 4 times. Dollar amount for replacement appliance was only half the purchase price.

3 weeks ago

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Jennifer

Have had 2 claims in the last 2 years, they were handled. The only issue I have is how long it takes to find someone in my area who will do the work

3 weeks ago

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Melinda

It takes weeks to get someone to come and look at your appliance issue. parts need ordering after that if Choice warranty approves. You then need to schedule the repair. Choice is good about covering it just takes weeks which most of us can not wait for. It took about a month to address my issue. and received a check a month later which didn't cover a third of replacement cost.

1 week ago

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Anonymously

I had mixed experiences with the service. While a technician was sent quickly for my heat pump issue, the temporary fix they provided didn't resolve the ongoing leak, leaving me frustrated. Additionally, the electrician sent for outlet work was not confident, and I was denied a second opinion. I struggled to get a refund for the initial service, which added to my dissatisfaction. Overall, I found the support lacking.

1 month ago

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John

I've had mixed experiences with my insurance provider. While they send technicians quickly, they often deny coverage for necessary repairs, leaving me to foot the bill. Recently, a technician fixed my heat pump but only provided a temporary solution, and I'm still dealing with a fuel leak. It's frustrating knowing I'll have to call again for another service.

1 month ago

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Laura Lazar

I feel like it's worth it, but often difficult to get the right person out for the job. Also, even if a repair was approved, I would have to pay a significant out of pocket amount for "uncovered items". It took 8 visits and as many months to get my refrigerator fixed. While it was covered, it was done very inefficiently.

1 month ago

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EVERETT FREDERICKS

What disliked was the fact that choice did not correct/fix my 'stopped-up' toilet issue!! Someone from choice needs to explain why. Choice is rated as #1. Do I need to change service?

1 month ago

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JTD JTD

The technician visit was not as quick as I hoped, but Choice got the request out quickly and followed up with me on the status. Happy with my experience!

1 month ago

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Sammy Nichols

I can get faster service on my own. Not saying cheaper service. But when you file a claim on a garage door opener and you get a service appointment for 2 weeks later. And they think that's a service?? You would think customer service would reach out to you and see if like maybe your car is locked in the garage and you would be without a car for that long. No there was no communication at all except feedback requests. Well here is your feedback. I never give feedback until the service is complete. But you wanted it so here you go. Effective immediately i want my contract cancelled. Do not attempt to charge my card again.

1 month ago

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Verified Customer

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Gloria

A repair on my washer was completed professionally and very courteously. I was very impressed with how knowledgeable and efficient the technician was.

1 month ago

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Beth

I am extremely DISSATISFIED with this service. Not only is customer service lacking, the contracted service providers are also of inferior quality. The AC company told me I had a loose wire connection and waited 3 days to tell me they were denying coverage. I had a different company evaluate it. They told me it was a burned mother board. When I called them back, they refused to covet it as I did not have THEIR contractors evaluated it. I live in Florida with my 90 year old mother and pets. Two weeks without air after 2 hurricanes is NOT ACCEPTABLE. Currently I have now been waiting 3 weeks for an electrical repair. It was approved but yet again the inferior contractors did not initiate service once they were advised, made appointments to do the service and failed twice to arrive. When I called, I was told they had skipped my house as they did not have the outlets or switches on the work van. The second time they never showed up. Neither instance did they bother to notify me. As soon as this service is completed. I will be canceling and demanding a refund. To add insult to injury, my case manager has yet to return a phone call or an email. Thus company and its contracted service providers are awful. I am extremely disappointed.

1 month ago

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Verified Customer

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John

My 1st ever claim was very confusing with the emails that were sent to me. CHW kept giving me appointments for the repair vendor that were not correct. I finally had to coordinate with the repair vendor directly. The claim was completed in a timely manner and the repair vendor was amazing.

1 month ago

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a scammed customer by CHW

choice home warranty does not care about their customers!!! we have had our air conditioning down since July and they keep setting up service with vendors who no longer work with them. My microwave have been told to them by a Sears technician that it needs to be replaced and yet they have not given me a replacement and it’s been over two months now. They will not let you speak to a supervisor to have this escalated to get taken care of. Choice Home warranty is so terrible that my wife and just want to take a loss on our prepaid warranty and just pay everything out of pocket. We have wasted our money and a lot of time

1 month ago

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Rosemarie Averhoff

I am very satisfied with Choice Home Warranty. Every claim was handled quickly and efficiently. Contractor were on time and got the repairs done. Thank you

1 month ago

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Jimmy

When I submitted a request for service on my refrigerator, you contacted a service man and he came to my house two days later and performed all work required to repair it.

1 month ago

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Carlos

Contacted Choice Warranty to schedule a home visit to diagnose a Samsung fridge ice maker not working. The third party vendor scheduled for morning showed up at three in the afternoon after I had been waiting almost the entire day. The tech had a bad attitude and unfriendly demeanor. Without much diligence he told me a new ice maker would have to be ordered. He told me someone from his office would contact me to schedule the install. Choice Warranty contacted me and told me they would not fix it because “it should be Samsung’ responsibility not Choice to replace the faulty ice maker” I was charged $85 for nothing as the third party vendor didn’t even spend 15 minutes to look at the fridge without doing anything physical to earn my money. I feel cheated out of my hard earned money. I don’t know if the grouchy tech had anything to do with the adverse report as he left my house clearly disgruntled after learning he had been given a parking citation for unlawful parking on my street during street sweeping hours.

1 month ago

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Julie

Sprinkler head in ceiling burst (cold weather); tech came but couldn't repair. Kitchen faucet repaired promptly. Hot water heater repaired promptly. Refrigerator claim denied; appealed--after 10 years of working properly, defect couldn't have been anything other than normal wear and tear, but appeal denied. I'm unhappy!

1 month ago

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Verified Customer

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Alison

We chose Choice Home Warranty because of the reviews online. However, we have been nothing but disappointed with the service. Basically, we need our water heater replaced. Choice has sent 4 plumbers to our house (at $100 per visit), each of whom has said the heater needs replacing. Choice has refused to replace it, even though the plumbers said it could start leaking at any moment and flood our house. Not only that but their customer service canceled appointments without telling us. They also denied claims and didn't let us know, we had to call them and ask why. They don't disclose what the plumber said when they denied the claim, even though the plumbers have said there should not be a way for them to deny it. When we submitted claims, we got emails saying someone will be coming between a certain time but when that time occurred no one showed up and we'd get a call from that company saying that Choice never scheduled a time but submitted a request. Overall, the process has very unpleasant and unhelpful.

1 month ago

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George

Not sure how to rate. They responded quickly, assigned a technician but my washing machine is still not fixed. I filed the claim on 8/20/2024. IT is now 10/23/2024 and still not fixed. I even spent $40.00 on an old washing machine so we could wassh clothes

1 month ago

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Maragret

I had a frustrating experience with the warranty service. Appointments were set but the contractor never showed up, leaving us unprepared and disturbed. Coverage for our appliances was inconsistent, with several claims denied. Overall, the lack of communication and reliability from service providers was disappointing.

1 month ago

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Nannette

I've had multiple frustrating experiences with my warranty service. Slow responses, unskilled technicians, and lack of follow-up left me in difficult situations. I had to pay for a hotel due to poor plumbing service, and claims processing was painfully slow. Customer service needs significant improvement; I've felt lost in limbo too often.

1 month ago

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Dhiraj

I've had multiple frustrating experiences with my warranty claims. The response times are slow, and the customer service is lacking. They send unskilled technicians, leading to additional costs and inconveniences. My claims often feel dismissed, and communication is poor. Overall, the service has been disappointing and needs significant improvement.

1 month ago

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Debra

The customer support has been decent, but the technicians sent out haven't always met expectations. I've faced ongoing issues with my air conditioning, and unfortunately, the service has not resolved my problems effectively. Overall, my experience has been frustrating.

1 month ago

Choice Home Warranty Reviews