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Verified Customer

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Felton

I've had a frustrating experience with the technician not following up on my claims. The first claim for the wash had a part changed, but it didn't work, so a new claim had to be filed. The second claim for a ceiling fan has been pending for two months without resolution despite promises of a return visit. Filing claims is easy, but getting them completed has been difficult, especially with the second one.

2 months ago

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Verified Customer

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Jennifer

I had a great experience with the service for my broken dryer. The technician was prompt, efficient, and fixed it within an hour. He was hospitable and professional. I am satisfied with the service and coverage provided.

2 months ago

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Verified Customer

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Hector

I was disappointed with the service as it took longer than expected for someone to arrive at my home to fix the backed-up cesspool. The delay caused inconvenience as we couldn't use the water. Additionally, the service fee was higher than quoted without any prior notice of the increase.

2 months ago

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Verified Customer

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Barbara

I contacted customer support for a backed-up drain issue at the back of my house. They responded quickly and sent someone to fix it. The company approved the repair, which was covered under normal wear and tear. Overall, I was satisfied with the service, even though I didn't have to use it often.

2 months ago

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Verified Customer

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Sharon

I had a frustrating experience with Choice Home Warranty when my dishwasher overflowed. Despite not having an actual explosion or fire, the language barrier with the customer service representatives led to a lack of support. I had to hire someone to fix the issue myself. While I've had positive experiences with Choice in the past, this incident left me disappointed and feeling unsupported.

2 months ago

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Verified Customer

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Audrey

I had a frustrating experience with the warranty service as the person did not show up as scheduled, leading to a rescheduling. The representative apologized, but the lack of follow-through was disappointing.

2 months ago

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Verified Customer

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Carol

I have had mixed experiences with the service. It can be difficult to explain issues over the phone, but sometimes it works out. Customer service was quick to respond when I had a backup drain issue. However, there have been times when the technician said certain things weren't covered. Overall, it's been okay, but there have been some disappointments with coverage.

2 months ago

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Verified Customer

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Crystal

This product is overall correct and not just a one-time visit. I am satisfied with the service provided. The staff was friendly and efficient, making the experience enjoyable. I would recommend this to others looking for a reliable option.

2 months ago

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Verified Customer

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Esther

I recently used this service for my garage and I was very pleased with the results. The customer service was great and the job was done efficiently. I highly recommend them for any garage needs.

2 months ago

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Verified Customer

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Don

I had an issue with my HVAC system and the service was subpar. The technician didn't show up for 3 days, then claimed my compressor was falling apart based on unrelated pictures. I informed the company but was mostly satisfied otherwise. Customer service needs improvement.

2 months ago

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Barbara

Overall, I think it’s good. But there can be some improvements because I’m still waiting for my check from Lowe’s so I can go buy a new stove and it takes 30 days to receive that. I would give it 3 1/2 stars because of the problems I have with the stove. But that’s OK I’ll wait. I also didn’t know until I asked that it would be a Lowe’s email, not a Choice warranty email to get my Lowe’s card to buy another stove. So I need to be sure and check my spam which I think would be good to let your Customer Service rep. Tell the customer to check their spam if you have any questions you can call me

1 month ago

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Verified Customer

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Patricia

Choice Home Warrenty was unable to fix my refrigerator. Sent an e-mail gift card for Lowe’s to help purchase a new one. Took a couple weeks to get the gift card. Impressed they were up front that they couldn’t fix it & offered the gift card.

2 months ago

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Verified Customer

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Candace

Our disposal quit working and we called Choice. They had a man here the next day, he had a new garbage disposal on his truck and installed it in about 1/2 hour. We quit our last home warranty service, AHS, when it took two weeks to get our microwave replaced and we had to pay for most of it. Choice is great.

2 months ago

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Verified Customer

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Charline

Tariq from Beltway Air was wonderful !! He agreed to add me on at the end of a long day because I was a Senior Citizen !! He was here from 8:30-9:30 pm !! He and the last technician agree that if my Freon (?) runs low again I probably have a leak in the system and it will have to be replaced 🤣

3 months ago

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Verified Customer

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Michael

I had a issue with my dryer call Choice Home Warranty put in a claim painless process technician was very knowledgeable and professional fix the problem no issues, I’m very happy and satisfied with the results… Awesome job!

3 months ago

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Verified Customer

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Beverly T

I submitted a claim for my AC unit and thinking that it would be a day or so before I received a call or email; it was within an hour that I had an HVAC company contact me to come out and check the unit, The Technician was very knowledgeable and within two hours I had a work AC and a cool bedroom. I would definitely recommend Choice Home Warranty.

3 months ago

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Verified Customer

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Karen Bouchard

We needed an HVAC repair. The inspection was done, but the techs did not send the information to CHW. I called CHW to see what the repair plan was, and discovered they had no information. CHW contacted the company, and the work was then completed. CHW may want to reconsider contracting with this company. We needed a replacement for our stove, because sensors had failed and replacement parts were not available. We were told that they would give us a Lowes gift card that would allow us to replace our stove with one of similar capacity and features. The least expensive one of similar features was $649.00. CHW offered us $300.00. When I called and spoke with a case manager, she raised the amount to $595.00. The gift card would be emailed in 15 to 30 days. That leaves us without a stove for that period. I should not have needed to fight for the funds necessary to replace our appliance. We insure 2 homes with CHW and are disappointed.

3 months ago

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Verified Customer

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Dores Jay-Pang

CHW responded very fast to my request to fix the shower head which was leaking gor sevarl days. The plumber who CHW choose was very knowledgeable and professional. He knew exactly what was needed; he did a good job replacing parts and stopping the water leakage. I recommend CHW for your home. Try it! You won't regret it!

3 months ago

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Verified Customer

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Glenn Barker

I have only filed 1 work order with Choice in about my first year. Everything went good. But once i bought my contract (6 years) after that day i have not heard one word from your company!!!! Most company's sent out a monthly newsletter, or a spring -fall notice for you to do tune-ups on units. BUT NOTHING FROM YOU GUYS!! I had AHS for 3 years and they gave FREE spring A/C and FREE fall heating tune-ups.

3 months ago

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Verified Customer

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Albert Wade

Choice home warranty has took care of us on a few things, our ice maker, our AC, but the plumbing is totally Wrong! They can pick and choose what they will pay for and what you will pay for. We had a leak, it turns out it was at the water heater. The plumber came out three times to stop the leak. The last time he took pictures of the water heater and said he was going to put in for a new one. Well I get an appointment set up to put in the water heater, I thought, and the fella comes in again to take pictures of the water heater. And charges another $75! He said because they gave him a new PO number. Then I found out that choice home warranty considers the water heater separate from the plumbing! Water runs through it, water runs from wherever they purify it all the way to the tap. To me it seems like they could pick and choose what they will pay for, "Oh, that piece of pipe, that's not part of the home choice warranty so you have to pay for it". It started out My part was $1,100+, So I had them take off their labor which they were charging me and that knocked it down to $700. We can afford the $700 as much as we could afford the $1,100!

3 months ago Edited June 28, 2024

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Verified Customer

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S Roselle

Choice Home Warranty is quick to respond, assign, and dispatch technicians when I file a claim. Unlike my previous home warranty company, the companies CHW assigned companies who are highly reputable with qualified and honest technicians. I have been more than pleased with CHW.

3 months ago

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Verified Customer

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Sharon Harvey

My last service call for my AC unit went very well!! Johnny arrived timely and discovered the issue immediately. Thankfully, I didn’t need a new unit. Johnny wore shoe protectors, which I appreciated because I had not long before had new carpet installed. It was an overall great experience!!

3 months ago

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Candyman

We started off on a bad note, first just being able to fine someone was hard, then this guy wanted to collect more money after I already gave him the 75 dollar deductible very disappointed with that. After talking with someone and stating my case, she agreed and we were able to work out the situation. Sometimes you just have bad ppl working for you...

3 months ago

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Linda

3 months ago Edited June 10, 2024

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Najat Tajuddin

Immediate attention. The claim payout process is confusing. I accepted your offer for payment for my replacement microwave before I knew that's what I did and I wasn't sure who was responsible for installing the replacement which should definitely be covered. However, the amount I received wouldn't cover installation. Also waiting 30 days to receive anything by email (e-Credit) is insane to me.

3 months ago

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Verified Customer

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Mary Ann Wood

My first service call after a week they could not get anyone to run my call. I was told to get my own service person which I did and they said they would pay me if I paid them. Well The payment never came. I also contacted my area Choice representative and told him about the problem and I still never got my $400 + back. I am a realtor and had them on My preferred list !! not any more !’ I have had 2 other calls recently and the service person came out of Neosho M. he does not come real quickly but he has always called me and made his appointment and has come at the appointment time and fixed the problem. Until I get my money back I won’t put them back on my Preferred list!!

3 months ago

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Verified Customer

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Michael

The service people are highly skilled- the cost is as they say $85 per call. The time to get a service technician out is longer than it should be. My fridge went out one night -2 days to set up a Service Technician, then 2 weeks before they come out-then 2 weeks for part to come in and the technician return to install— good thing I had a older spare to use

3 months ago

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Verified Customer

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Regina Goad

Very fast response to a claim. I had a broken washing machine, I submitted a claim and the next day I had a response and the repair man came ordered parts and the following week everything was done. I have had other home warranties before and none of them were close to the response of Choice Home Warranty!

3 months ago

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Verified Customer

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Lawrence

Experienced technician resourced for the problem. First technician evaluation questioned and followed up with a second technician. The second was more experienced with our energy efficiency hvac system. The problem was solved quickly and greatly appreciated.

3 months ago

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Verified Customer

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Steve

Addressed the issue quickly by sending a qualified technician to check and diagnose the problem. Once the issue was diagnosed, Choice Home Warranty sent me the decision to replace the unit with my out of pocket expense and once I approved it they ordered the unit and it was replaced within 3 days.

3 months ago

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Verified Customer

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Tony Morris

The service tech who arrived was outstanding. It took just a few minutes to find the fridge issue. My only negative was getting the first appointment, that was canceled twice….too much work load? And times for service…… 11 am to 3pm, appoint. was cancelled 1st time 2nd time very similar, but ETA was about 5pm. I’m not sure if it’s a shortage of service techs, or too many calls per day?? I give the Tech 5 Stars, But two weeks later the part was installed. In a high-end rental it doesn’t look good. Tony M. Destin, FL

3 months ago

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Melissa

Was happy with everything until they decided it would be less expensive to replace my washing washing machine, than fix it, and only approved a little over $300 for me to but a new one, when the very least expensive one I could find anywhere was $489. That does not even include delivery and set up. Seems to me, replacing my washer for a new one should mean to cover the cost entirely of a new one, and to deliver it and set it up. The cheapest brand and cheapest model was was $489, yet they only want to give me$324. And expect me to pay the difference, plus delivery and set up.

3 months ago

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Verified Customer

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Mark Bizzell

While they responded relatively quickly they do not seem to know what everyone is doing. I had them send someone because of a leak in the slab my house was built on, had to call them because they had not reached out to the vendor and was told I would have to pay $455 of a $955 bill. Okay, it happens. Then while I called them back another report stated I would have to pay $78. GREAT! Then they went back to check the earlier notes, changed it BACK to $455 because I agreed to. Of course I agreed initially because I had water coming into my house. If I had known it would only be $78 I would have never agreed to the $455. No one would call me back about the discrepancy, respond to texts. I don’t do business that way and will not work with a business that does.

3 months ago

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Verified Customer

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Jon Paul Figueroa

So I’m trying to give this company a chance but I have been very frustrated with the warranty company as well as the venders they send out for repairs. Communication is a very big problem. You put in a claim, get an appointment date from the warranty company, then the repair guy gives another date. Then on the day the repair guy is scheduled to come, they text you with another date and time which was very inconsiderate being that I had to take the day off to be available. Then when they respond and look at the unit needing repair, the vender says you need a new unit but all the other parts needed are not included and the cost is as crazy. So I got a second opinion on the repair and the other company says it could be fixed. I don’t mind paying for things if they are truly needed but the up charge for something not needed is not good business.

3 months ago

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Verified Customer

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Betty

They sent 2 repair men from Sears & they did nothing to repair my oven. I paid $75 for nothing. I called again & they sent a repairman from J &L & he knew right away what the problem is. I paid another $75. He determined I needed a new oven. Choice only would pay $666 towards a new wall oven which cost over $2,500. I tried to get them to give me a little more, but they said no.

3 months ago

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TheDianna09

One evening I needed help with my air conditioning unit. It, fortunately, was not an emergency. I called Choice Home Warranty to discuss the problem. Well, the office I needed to reach was closed for the day. I barely got to speak my peace when the guy just hung up on me. Well, I called again. He hung up again. I called a third time, this time I shouted, "Don't hang up on me." Finally he just told me the office was closed. I was disgusted. They also raised their prices some months back. I must add that they did send me help with my air conditioning unit.

3 months ago

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Verified Customer

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Marlene

I needed my air conditioner repaired and they fixed it and they gave me a new air conditioner at half the price I would’ve had to pay someone else. I’ve only used them twice, but they are fantastic and I will certainly renew next year when I come to thank you.

3 months ago

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Verified Customer

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GreatHomeiwner

Choice Home Warranty has been a great home warranty company to work along with all the craftsmen they have working on my homeowner claims. They are exceptionally responsive and address any questions I may have. You can’t go wrong with Choice.

3 months ago

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Verified Customer

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Irene Battle

The response from Choice Home Warranty and from the technician that came out were very quick. The technician was very professional. He was thorough and explained the issue clearly. He gave me the information I needed to understand why his report would reflect repairing my appliance wouldn't be feasible.

3 months ago

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Verified Customer

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Keith Heck

My family was suffering when the AC stopped working. I filed a claim on Sunday and Monday was a holiday. They had someone out Wednesday. The repairman was quick and professional. No hassle whatsoever. Choice is great. I have had them for three years. No complaints.

3 months ago

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Robin

I’ve been very pleased with Choice Home Warranty. Filing a claim is a snap and response is quick.

3 hours ago

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Maria

Excellent and reliable. They respond to your call immediately.

1 day ago

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Marcia

THE QUALITY OF THEIR WORK AND FRIENDLY. ALSO THE PRICE I PAY

1 day ago

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Maher

There are many hidden uncovered items by the warranty such as corrosion . This is strange as many hidden pipes with the house can be corroded , it is

1 day ago

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Verified Customer

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Cheryl

Submitting the claim was easy and response time was excellent.

1 day ago

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Verified Customer

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V

Great experience for my first service call. Their price is great too!

1 day ago

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Verified Customer

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Barbara

Service man was terrific would like the same person if I have another claim.

1 day ago

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Verified Customer

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Vernon

Quick reacting; experienced service. Technician had correct parts with him.

1 day ago

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John

The company responses within minutes to any request with a contact in my area.

6 days ago

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Dean

Claim denial is a big issue. There is always an excuse. Even the servicemen complained about Choice Warranty denying claims and approvals

6 days ago

Choice Home Warranty Reviews