Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

4 years ago

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Verified Customer

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UncleAL

...had a problem with leaking toilet; they sent a guy from Fiore Plumbing...showed up way late....he did not have proper part and told me what he did should work. Well, toilet leaking again, I called plumber back and sent him photos as he requested...he said he would call back in 15 minutes...never heard from him again...now I have to spend another deductible to get it fixed properly...I do not blame Choice, since the plumber screwed up...now I must get a different plumber.

5 days ago

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Verified Customer

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Winifred

I was very pleased with the rapid response by Choice Home Warranty when my washer developed a leak! They contracted with a very reputable home service company that once specialized in my washer brand. Sears Home Service inspected my washer, determined the problem, ordered parts which were delivered to my home, & the same technician returned to complete the repair! The total repair was completed in 2 weeks! This is significant as I live in Hawaii where everything takes longer (shipping, appointments, etc.) I was also impressed with the technician’s professionalism & capability. All done! Thank you, Choice Home Warranty!

2 weeks ago

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Verified Customer

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Robert

I have only had one episode this far and it was well handled by the rep we spoke to. The contractor was here on time and made the repair and was courteous and found the problem and repaired it and was finished in no time.Great service from all concerned.

1 week ago

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Verified Customer

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Coni

I called when my air conditioner stopped working. They answered the phone on the call, scheduled the repair before I got off the phone, and the service person came the next day! I have never had that quick of a response from any other company!

1 week ago

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Verified Customer

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Mark

I appreciate the service provided, as the technician who came to fix my toilet was knowledgeable and resolved the issue effectively. However, I find the lack of direct communication frustrating, especially when urgent situations arise, like air conditioning failures in Florida's heat. Overall, the service has been satisfactory, but quicker communication would enhance the experience.

2 weeks ago

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Verified Customer

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Malcolm

I had a great experience with the plumbing service. The plumbers were excellent, knowledgeable, and worked diligently to fix the issue, although I need to handle the wall repair separately. The air conditioning service was also efficient; a technician quickly identified the problem and replaced the fan motor. Overall, I'm pleased with the service provided.

2 weeks ago

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Verified Customer

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Richard

I had a great experience with customer service; they called me back the same day I reached out and set up an appointment promptly. However, I faced delays when using my warranty for a garage door opener issue. The technician was responsive initially, but it took weeks to get the replacement sorted out. Overall, good service but some follow-up issues.

2 weeks ago

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Verified Customer

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jo summerville

I've had a great experience with First Choice Warranty. Their callback system is excellent, and the agents are knowledgeable and responsive. I've used the warranty several times and have always been pleased with the service. They work with high-quality service providers and handle repairs efficiently. Overall, they have exceeded my expectations compared to previous warranty companies.

2 weeks ago

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Verified Customer

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Paul

I had a positive experience with customer service, which was quite good. Although I don't recall needing certain services myself, my sister has used them. While overseas, we had to rely on their help for our rented house, and everything went smoothly. They efficiently scheduled services and kept us updated on any necessary follow-ups. Overall, we were very satisfied!

2 weeks ago

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Verified Customer

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Frank

I had a mixed experience. The initial claim process was smooth with helpful online support. However, I faced issues with my refrigerator cooling, requiring multiple visits before it was resolved. On a positive note, the service for my garage door opener was efficient and well-handled. Overall, while some follow-up could improve the experience, the staff was generally good.

2 weeks ago

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Verified Customer

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Anonymously

I had a disappointing experience with the plumbing service. The first plumber failed to identify a significant water leak, insisting there was no issue despite visible damage. Customer service was lacking, as I received no follow-up or paperwork needed for my insurance claim. However, another visit was prompt and the repair was satisfactory, though I struggle to recall the details. Overall, the quality of service varies.

2 weeks ago

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Verified Customer

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Anonymously

I had a great experience with the service. They were always courteous and responsive to my calls. I was impressed when they sent someone out on a holiday to fix my air conditioner. Although I had some initial concerns about the company they used, they resolved my issue quickly and allowed me to choose another company. Overall, I was satisfied with the prompt service.

2 weeks ago

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Verified Customer

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Rosemary

I had mixed experiences with Home Choice Warranty. While I appreciate their quick response when my AC had issues, I dislike the lack of direct communication with a person, especially in emergencies. Waiting for service can be tough in Florida's heat. However, the technician who fixed my toilet was knowledgeable and resolved the problem effectively. Overall, I value their promptness but wish for better customer support.

2 weeks ago

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Verified Customer

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Carmen

I had a positive experience with my claims reporting; they handled it promptly and contacted me quickly. I had some issues with my air conditioning and refrigerator not cooling, but they sent someone out right away to address the problems. Initially, the refrigerator issue wasn't fully resolved, but they followed up, and now everything is working well.

2 weeks ago

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Verified Customer

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Brita R Buhrman Marietta, GA

I've had some experience with customer support since joining in June. I filed a claim and everything went fine, which I consider a good sign. I also had an issue with my AC service where I initially faced resistance in changing the service provider due to bad reviews, but it was resolved quickly after speaking to another representative. Overall, the support has been satisfactory.

2 weeks ago

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Verified Customer

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Brian

We called in service request for ice maker problems. Sears home services called and scheduled appoint in 3 days. Technician arrived, diagnosed problem. He checked his local supplier network, found appropriate replacement and called another tech to pick up and deliver replacement to our house. Our tech went to next call then RETURNED TO INSTALL the unit same day!! Our old company would call to schedule the appointment 3-7 days out then diagnose and set return appointment to install part 2-5 days later!

2 weeks ago

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Verified Customer

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Lori

Choice Home Warranty is like any other Home Waranty company; they are all break fix policies and it taks a lot to get things replaced. I find the fee for getting a technician to be high. I also feel that many of the 3rd party outsourcers are not necessarily in my area but the do service the Cincinnatia area. Some of the trades respond more quickly than others so I would say about 50% respond in a timely manner. It will take at least 24-48 hours to get a response back from the vendor depending upon when you call if you call on a Friday, expect someone to get back by the following Tuesday. This year I have had the garage door people in twice at the tune of $150. THe Sears refrigerator guy was in and had to order a part. THe plumber was an absolute nightmare as half of what I reported to be fixed was not included on his report and I was so pissed off he waived my delivery fee. But somehow when he snaked my sink. he removed my vanity first drawer and now it doesn't close, but he said it was that way when he worked on it. It was not. Now I will have the electrician over next week, let's see where this goes. Bottom line, I find them to be about the same as their competitors. I have not had to replace anything yet, but there are still two more months that I need to get through. I will be shopping around but I will probably renew with them as the other's I've had I left them for a reason. so for now Choice Home Warranty is my VOC as I am from NJ and they are based in Edison, NJ.

3 weeks ago

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Verified Customer

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James B

My experience with choice home warranty was very pleasant to say the least. I made the call and immediately got a response that very day. I was also able to schedule the appointment which was within a few days of my call and was pleasantly surprised with sooner call to fix my air conditioning earlier than expected. The technician was fast, friendly, effective and solved the problem within several minutes. All I had to pay was the service call fee.

3 weeks ago

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Verified Customer

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Dianne

My service was great. The work was done without delay. (the Next day) My service technician was very knowlegable .He got things working very quickly He was a very nice person and I would request to have him back should the need arise again.

2 weeks ago

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Verified Customer

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Carmen

I didn't like the fact that when I have a claim, it takes up to 72 hrs to get assigned to a technician. Also, these technicians are only approved to do the work if it is less than a dollar amount. If it is over that amount, they have to call in seeking approval. My first claim was for an appliance and it was deemed that the part was too expensive and that they would just give me a gift certificate for a certain value to apply to the replacement instead of covering the replacement 100% which is what I was led to believe that a home warranty was to cover. This is not the case. There is also a "service" fee that you pay each time which basically equates to the technician fee you would normally pay for a technician to come out to your home. So with this, I am not seeing the value in a home warranty unless it is for minor issues.

2 weeks ago

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Verified Customer

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Trice

I like the price of choice warranty, but not the service. My service calls are answered promptly, icemaker wasn't covered, because it wasn't a wear and tear situation (understandable). Next issue leak from the shower into the bathroom closet, plumber arrives access the problem , then was abominate for the $75 up front. Then proceeds to say he has to get approval from the Choice Warranty to fix the leak. In which the approval came at 7:30 that night, with the leak not being fixed until 7 days later (More Problems, More Damage). I will be returning to my previous warranty company once this contract is up. I did have these issues

2 weeks ago

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Verified Customer

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Hope

I had a positive experience with the plumbers sent for our repairs. They were knowledgeable, worked diligently, and explained everything clearly. The only issue was needing to fix a hole in the wall they created to access the pipe, which I need to handle separately. Overall, great service from the team!

2 weeks ago

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Verified Customer

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Rhonda

I had a fantastic experience with the service. They scheduled my appointment promptly, and the technician was friendly and efficient, fixing my dryer in no time. Overall, I felt very supported and appreciated throughout the process. Highly recommend!

2 weeks ago

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Verified Customer

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Marie

I’ve had a positive experience with customer support; they respond quickly and are very helpful. Recently, I used the warranty for my washer, which was leaking. The technician educated me on a simple fix, and I haven’t had issues since. As a new customer, I hope they prioritize quality equipment; otherwise, I might reconsider.

2 weeks ago

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Verified Customer

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Glenn

I had a great experience with their service. Appointments were scheduled promptly, and the staff was friendly and knowledgeable. I recently used my warranty for both my dryer and air conditioner, and each time, the technicians arrived quickly and resolved the issues efficiently. Overall, I'm very satisfied!

2 weeks ago

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Verified Customer

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Ernestine

I had a great experience with their service. I handled everything online, and they were prompt in addressing my air conditioning issue. The technician arrived quickly, had the necessary part, and fixed it on the spot. I was very pleased with how efficiently they resolved my problem, especially during the hot Florida weather.

2 weeks ago

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Verified Customer

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Grace

I had a plumbing issue in my guest bathroom and used my warranty to get help. The response was quick, and they were very courteous and professional throughout the process. The team assigned to my case kept me informed before their arrival, and I was genuinely pleased with their service. I appreciate their sociable approach and efficiency!

2 weeks ago

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Verified Customer

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Patricia

I had a great experience with the service! They promptly addressed my microwave issue, fixing it quickly and efficiently. I also had a breaker replaced, and the technicians did exactly what they promised. Overall, I was very satisfied with their responsiveness and expertise!

2 weeks ago

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Verified Customer

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Susan

I had a great experience with the service! They are always quick to respond to my questions and provide speedy assistance. Recently, they fixed my microwave in no time after it broke down, and I was only without it for a short while. Their efficiency is truly commendable!

2 weeks ago

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Verified Customer

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Beverly

I had to use a service for the first time when my air conditioning stopped working. Normally, I prefer to fix things myself, but this situation was beyond my skills. The quick response was appreciated, but it was still an unusual experience for me.

2 weeks ago

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Verified Customer

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Judy

I've been very satisfied with the service. Whenever I call, I don't have to wait long, and the response is excellent. Recently, I used the warranty on my washer due to a leak, and the technician not only fixed it but also educated me on how to prevent future issues. Overall, a great experience!

2 weeks ago

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Verified Customer

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Linda

I've always had a positive experience with my appliance warranty service. They respond quickly to issues and have replaced my washer when it couldn't be fixed. They also offered financial assistance for a new refrigerator when parts were unavailable. I appreciate their reliability, though I believe there's always room for improvement.

2 weeks ago

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Verified Customer

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Mary

I had a great experience with the service. The technician was very efficient and professional while checking my dryer, which wasn't heating. He ensured everything was in order and assured me that I could call for free follow-up service if needed. Highly recommend!

2 weeks ago

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Verified Customer

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Ernesto

I had mixed experiences with the service. Initially, the response was quick, but there was a significant delay for a garage door issue. After a long wait, the technician finally replaced the opener. However, a recent request went smoothly with prompt feedback and efficient service. Overall, the responsiveness varies.

2 weeks ago

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Verified Customer

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Vachagan

I had a great experience with the service. They were friendly and professional, making it easy to schedule appointments while we were overseas. They kept us updated on any additional repairs needed, and when I faced a plumbing issue, it was resolved quickly. Overall, everything went smoothly!

2 weeks ago

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Verified Customer

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Randy

I had a positive experience with the service, as they performed well despite taking some time to respond. I had to use my warranty for a broken water heater, but they handled it excellently. My experience with a refrigerator issue was also very satisfactory. Overall, I'm pleased with their support.

2 weeks ago

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Verified Customer

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Linda

I had a great experience with customer service! They were always quick to answer my questions and set up same-day appointments. Recently, when my microwave broke, they responded promptly, got the part, and fixed it in no time. I've used my warranty a couple of times, and each time they were efficient and reliable. Highly recommend!

2 weeks ago

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Verified Customer

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Rise

I've been very pleased with the service provided. They are attentive to requests and offer great customer service. They helped cover expenses for my washing machine and significant roof repairs after a hurricane. I even signed my sister up because I trust their support. Overall, a reliable choice!

2 weeks ago

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Verified Customer

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Randy

I've had a good experience with their service. Each time I've encountered an issue, they've promptly fixed it, showing their commitment to resolving problems. I appreciate that they respond quickly and effectively, making me feel confident in their support.

2 weeks ago

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Frank

I had a mixed experience. I didn’t have a clear reason for my initial inquiry, but after some time, they addressed my issue. I recently used their service again, and they are providing me with a new appliance. I'm just waiting for the check now. Overall, the support has been helpful.

2 weeks ago

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Verified Customer

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David

I had a great experience with Choice. They were excellent in addressing a refrigerator issue over the summer, and every time I've called them, they've successfully fixed the problem. Their service has consistently met my expectations, making them a reliable choice for appliance repairs.

2 weeks ago

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Anonymously

I recently had an issue that required repair, and I was pleasantly surprised by how quickly the service team responded and resolved the problem. However, my experience with a recent air conditioning unit installation was less satisfying; I was told it was covered, but I ended up paying significantly out of pocket. Overall, while the service was prompt, the coverage claims were misleading.

2 weeks ago

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Verified Customer

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Amy

I had mixed experiences with customer support. While they were initially easy to contact and helpful regarding my washing machine repair, I faced delays and no follow-up after parts were ordered. It’s been frustrating not hearing back, especially during hurricane season. On the other hand, my refrigerator issue was addressed quicker, but it wasn't fully resolved. Overall, communication needs improvement.

2 weeks ago

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Verified Customer

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Richard

I had a great experience with the subcontractor. They were very responsive and fixed my appliance quickly without any issues. I received timely feedback and the technician arrived as scheduled. Overall, I'm very happy with the service and how smoothly everything went.

2 weeks ago

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Verified Customer

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Patricia

I had a great experience with customer support, as they were always accessible, making it easy to reach them. When my refrigerator needed service, they quickly offered me a selection of new models, handled the delivery and installation seamlessly, and even took away the old unit for a reasonable fee. I also appreciated their prompt service for my hot water heater warranty, with someone arriving within a day.

2 weeks ago

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Verified Customer

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Steven

I had a plumbing issue that was resolved quickly, and my air conditioner broke down during a hot Florida evening. I submitted a claim online, and the next morning, a serviceman arrived promptly with the necessary part. The service was friendly and professional, making the experience very positive overall.

2 weeks ago

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Verified Customer

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Vernon

I had a great experience with the service. The representative was knowledgeable and professional, doing a wonderful job fixing my issue. It was my first time using Choice, and I felt well taken care of. Overall, I was very satisfied with the support I received.

2 weeks ago

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Verified Customer

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Eric

I recently started using this service and so far, my experience has been fantastic! I had an issue with a backed-up toilet a few weeks ago, and they handled it wonderfully. I'm really impressed with the support I've received during my first claim. Highly recommend!

2 weeks ago

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Verified Customer

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Gary

I had a great experience with Choice when my air conditioning broke down. I called them late in the day, and by the next morning, they had someone scheduled to fix the issue. Their quick response helped me get back up and running in no time. Highly recommend their service!

2 weeks ago

Choice Home Warranty Reviews

Summary of Reviews