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Verified Customer

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Terry Sun City, AZ

They were very supportive and answered my questions. Last month my fan wasn't working so I called and two days later they came and it was a good experience. They saved me from buying an whole new fan. I know they're reliable so I will use them again.

2 years ago

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Verified Customer

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Howard Staten Island, NY

They cover everything that happens in my house that need covering, plumbing, ductwork, my television, refrigerator, and appliances. They respond quickly and they assigned work to people in a timely fashion. It was wonderful deal. They were very responsive. Excellent value.

2 years ago

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Verified Customer

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Shawanna Brownsburg, IN

I've had to replace my dryer and they offered a gift card to purchase my own and it wouldn't delay the amount of time to get a replacement it was nowhere near enough. I still paid out of my pocket six hundred dollars for the same dryer. I was really dissatisfied about that because my other home warranty was just replaced dollar to dollar. I've had some good interaction with the costumer service reps and then I've had some not favorable interactions with them.

2 years ago

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Verified Customer

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Kenneth Marion, AR

I made a claim, they were very quick to get service technician here. The service technician took care of my problem very quickly and effectively and my dryer was working again with in twenty minutes of his arrival. Very positive experience.

2 years ago

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Verified Customer

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Toni Orlando, FL

My garbage disposal was was broken and I thought it was the dishwasher because the water was coming through the dishwasher. I called up initially and when they got out here it wasn't insist washer and I was told I have to pay to service fee. They repaired the garbage disposal and I've had no problems since.

2 years ago

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Verified Customer

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P Baltimore, MD

A hot water heater had cut off and they came and repaired it but it took almost four days to get it repaired frome the initial call to actually getting a service. It felt too long for an important thing like a water heater. It seems like the best option compared to the other companies for what they covered and the monthly premiums

2 years ago

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Verified Customer

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Lance Kissimmee, FL

I have no problems and I am very happy. I've used it several times and I call and they take the information and I usually get someone called the next day. I did my research and I found that it was the best qualified and Choice has been great

2 years ago

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Verified Customer

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Martine West Jordan, UT

I had a leaking gas valve on my furnace a couple of months ago. They had someone sent within a couple of days. He fixed it but had to get permission because it was expensive and they approved it and it was repaired. It was seamless. I haven't really dealt with costumer service I just do everything online.

2 years ago

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Verified Customer

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Jean Coolidge, AZ

They've kept in contact and provided a repair person very quickly. My furnace quit and it was very cold and it took them two days to find someone to come and fix it. He came on me scheduled time, did the work promptly and very efficiently and so I had heat. I'm quite satisfied.

2 years ago

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Verified Customer

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Viswanathan Subbaratnam Indian Rocks Beach, FL

Choice home warranty response is super fast even if the service request is made on line.If they are not able to get a repairman in your local area they give you the flexibility of choosing your repairman on your area.This is indeed an excellent customer service

2 years ago

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Verified Customer

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Susan Hassan

We have used Choice Warranty several times now and they are quick to respond and tackle our issues. We are glad we bought the policy. They replaced our AC with a Lennox, which is one of the best. They are back to service it and in a few days check our noisy dryer. Thanks Choice.

2 years ago Edited January 10, 2024

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Verified Customer

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Carey Vierthaler Morton Grove, IL

The response time when I in my claims is very quick. If there's any delay it is usually due to who gets contracted out to take care of the claim. The price and copay are very good. The people I have spoke with are always very friendly and helpful.

2 years ago

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Verified Customer

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Angela Gillam Montville, NJ

Heating /ac unit was not blowing heat into the house. I was scared to find out what was wrong with it. Then I remembered we have a warranty. I'm so glad I called. They were out within 24 hours and the job was quick. Very pleased.

2 years ago

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Verified Customer

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Bertha Golden-Kanous Northbrook, IL

For the most part, they were really a 5, the last call I had was more like a 2. It was a plumbing job. I was really disappointed with the guy who did the job. Total of $115 to do the job for a plastic faucet. My water pressure is half of what it was and the faucet is noisy. It has a stopper on it, but was never hooked up.

2 years ago

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Verified Customer

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Amy B. Odessa, TX

This company has the fastest response time I have ever had in a home warranty company. The repair technician is scheduled the same day or next day from the claim being initiated, and the repairs are completed quickly. They are really good about calling and following up if there are any questions also.

2 years ago

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Verified Customer

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Kathy Goldsboro, NC

I was unsatisfied with my previous company. Choice covers a lot more than that company. Their responsiveness is also better. I had a technician out the next day when my pump went out on my jetted tub. It was hard to find the part because it is older. The company they used was very good and customer service oriented.

2 years ago

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Verified Customer

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Shydia North East, MD

Most of the time I've called I've always gotten through, it's just been a few times that I have had issues with one. My refrigerator had a problem and somebody came right out that Monday and fixed it and I didn't have any issues. Excellent server period.

2 years ago

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Verified Customer

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The vans Hempstead, TX

I recommend it to anybody that has a home because it's fantastic. It would cost a whole lot more money for me to have the repairs done compared to the forty five dollars I have to give them. Customer support takes care of the claims right away.

2 years ago

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Verified Customer

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Luther Black Lancaster, KY

I've had to use the warranty for my hot water heater started leaking. I called Choice and they had a plumber out here the next day and three days later I had a hot water heater. The plumber was very polite, very efficient and fast working.

2 years ago

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Verified Customer

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A Syracuse, NY

I am retired so I don’t have a lot money so it would be nice if it were more like 50 dollars. I appreciate that they keep me informed about when the service person is coming and if there is a delay. I don’t have to wait around waiting for an answer.

2 years ago

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Verified Customer

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Walter Crowley, LA

Always quick to respond and get someone here when something breaks down. It is very important to have everything up and running. It is not costing me a fortune. Recently they fixed my dryer when it was not spinning. It was fixed within 14 minutes.

2 years ago

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Verified Customer

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Deborah Miles Gretna, LA

Because of the last guy the manger in the Florida office he was so kind thougtful,kind patience extremely helpful I can't remember his name I tried to say thanks but he was satisfied by helping to resolve.my issues hats off such a great and wonderful person

2 years ago

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Verified Customer

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Glenda Fowler Chadbourn, NC

CW found a repairman within a short time of my call. The company was professional in all their dealings with me. The repair took three weeks to complete, but a part had to be ordered and that takes time. Everyone was very helpful.

2 years ago

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Verified Customer

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Micheal Wallace Raeford, NC

This is my second home warranty company and I could not be happier. The service request system is easy to use online and the customer service has been very friendly and helpful when I had to reach out. I am very happy with Choice Home Warranty and hope to continue to use them for years.

2 years ago

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Verified Customer

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George Collins Manassas, VA

I called Choice because I was having a problem with my side by side fridge/freezer, the ice maker to more specific. They sent a technician out to my house NEXT DAY!! Technician was on time, considerate, friendly and took time to explain everything. Problem is going to get fixed and I'm grateful!!

2 years ago Edited January 10, 2024

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Verified Customer

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Zelta O'Grady Fort Worth, TX

Our CHW Technician, Mr. Andrew with GBP is a wonderful techictian and has tried to finish the repairs on time. there have been several delaies due to CHW approving parts, ordered parts coming in and weather, but we are slowly getting all of the repairs toward the end of the list.

2 years ago

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Verified Customer

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Mary Berglund Largo, FL

I have asked to use the warranty on three different service calls in about a month to six weeks. Every single time it's been a pleasant experience with prompt response. I highly recommend the service and it has been really well worth the money spent and then savings I've had.

2 years ago

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Verified Customer

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Stephanie Darlington, SC

Excellent communication. They partner with come good service providers. They answer quickly. They do their best to get someone out here. They called in three companies to try to fix the furnace and had it replaced. I had a really bad experience with American Home Shield, so I gave Choice a try.

2 years ago

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Verified Customer

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Leonard Levittown, NY

Covers all appliances. Months ago I had a plumbing leak. They responded right away. The job was done within 24 hours. They were more courteous and clean. They did a great job. All my questions are answered as quick as possible.

2 years ago

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Verified Customer

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Michael Las Vegas, NV

I would highly recommend choice home warranty. The service people are knowledgeable and courteous. They let me know everything that was going to take place. The service was prompt and on time. They did everything I expected. The replaced the compressor on my fridge.

2 years ago

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Verified Customer

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Michele Robertsdale, AL

The technician that came out for the air conditioning was very professional. It was easy to get in touch with them. It did take a provider a while to get to take care of my problem. I wish they would tell me when they raised the prices. It is higher about every month.

2 years ago

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Verified Customer

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Mike Minooka, IL

Service is good. I have no problems. I called choice with a problem with the faucet. They sent a plumber to take care of it. We’re happy except when they didn’t cover something that we thought they did. We were surprised then but everything else has been no problem.

2 years ago

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Verified Customer

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Dava Chester, SC

My realtor recommended it. They cover all our major systems. That was our main concern since I am disabled. I cannot get out in the yard to check out the systems like I used to. They are doing a fantastic job. Customer support is very helpful and easy to contact and talk to a real person. They have taken care of my issues.

2 years ago

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Verified Customer

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Edythe Portland, OR

They cover a lot of my appliances like the fridge and furnace. When the furnace went out and we were freezing. I used it and they got it fixed. They did a good job. When I call, I always get someone within five to seven days.

2 years ago

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Verified Customer

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Michael T Carter Phoenix, AZ

They stand by what they say they are going to do. I called choice when I spung a leak. They came a couple of days later and took care of it. It was accomplished to my satisfaction. When I call, I can talk to someone who has an informed answered.

2 years ago

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Verified Customer

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Elizabeth Waco, TX

Every time I call or submit a claim, someone has gotten right back to me. I had an issue with the dishwasher not draining, they fixed it with new parts. Everything I’ve had has been taken care of. I think the price is pretty reasonable. I was able to get some discount from the service center. It has been good.

2 years ago

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Verified Customer

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Patrice Driscoll Crump Crimora, VA

The workman they recommended came to my home in a timely fashion and determined that my refrigerator needed a new door gasket as the magnets on the old one had stopped working, preventing the door from sealing properly. A new gasket was ordered and installed. I was told to close the door firmly for the next couple of weeks until it was firmly seated and holding the door tight. I do not feel that the door is sealing tightly yet. I will give it another week or so to see if the kinks will wear out. If not, I will be calling back to see what else is recommended.

2 years ago

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Verified Customer

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Colleen Newport, KY

My heat pump had stopped working on a weekend and they had someone respond almost immediately. He was so mannerly and helpful and found that it was a motor and found a motor and installed it within a day. Quick, speedy, responsible service.

2 years ago

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Verified Customer

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Beth San Antonio, TX

The gentlemen that they send out are above and beyond helpful. They show up every time when they say they'll be there and they return my calls. My washing machine broke down and it took three times for them to come out and fix it they were very helpful each time.

2 years ago

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Verified Customer

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Irene Sicklerville, NJ

It's an effective monthly payment so I have peace of mind. I've had no issues. The companies send are good. My garbage disposal went out and the guy came out and he looked at it and then somebody brought him a comparable one and he installed it. Easy peasy fix.

2 years ago

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Verified Customer

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Karen Fayetteville, NC

The customer service is always excellent but nobody's perfect. I used my warranty for my heating and it wasn't done correctly first time I called them back and they fixed it and it was at no cost to me so it was really worth it. They don't send, in my opinion, the top quality people the first time.

2 years ago

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Verified Customer

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Rachelle Dublin, OH

Everything's been high quality that has been fixed. Our heater broke in the middle of this last snow storm and I was able to go on and quickly get someone to come and fixed it so we had heat. It's a really easy process to get things fixed.

2 years ago

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Verified Customer

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M. A. Sanchez Helotes, TX

The policy does not have turnkey replacement of appliances. When I had to replace an over-the-range microwave oven, instead of CHW taking care of everything like American Home Shield does, CHW only sent me a check that does not fully cover the replacement costs: (purchase, delivery, installation, and disposal (of old unit)). Additionally, the web portal to request service does not have a stored- CC-number payment feature to "touch a piece of paper / handle an issue only once." In other words, I have to interface on the service issue an additional time with the service provider for payment -- AHS has this feature. As a property manager, I interface with home warranty companies on their web sites may times throughout the month. I prefer those companies that use an AHS-like consumer interface process that allows me to take care of a repair/replacement issue with the least amount of work and hassle.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 3rd, 2022

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Verified Customer

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Carol Westcott Stuart, FL

Company responded promptly to my message, the local company that they use was professional, timely and skilled with their response and diagnosis and they were very adaptable with their scheduling. The actual work was skilled and promptly done with courtesy.

2 years ago

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Verified Customer

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Ken Love

Customer service is great. Cost of plan is very reasonable.

2 years ago Edited January 10, 2024

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Verified Customer

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J L Fort Myers, FL

Sometimes I have a hard time getting a hold of someone in customer service. That is the only negative thing I have to say. I recommend them still. They are busy doing things for my house. They helped us with our air conditioning. The price is good.

2 years ago

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Verified Customer

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Donna E. Sun City Center, FL

I only used it for one time and so far they met up to what I needed from them. I had an air conditioning problem they got a technician the technician arrives on time, they diagnosed the problem they ordered the part they got the part they resolved the problem and they did it in a timely fashion.

2 years ago

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Verified Customer

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Anonymous Normal, IL

Had a problem with my oven thermostat and with the microwave lighting system and so this technician came out and the took a look at it and then I had ordered some parts and so I'm waiting for him to show up again to fix the job. It's always come through for me. Everybody I talked to was very pleasant.

2 years ago

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Verified Customer

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Shiva Marietta, GA

I expected the best and they delivered it. They're very responsive and very timely and they go straight to the point and try to address the problem. I had to get my electric switches replaced and they immediately sent a person and he was knowledgeable enough to make the changes and put a very minimal co-pays.

2 years ago

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Verified Customer

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Lehrman Arnold, MD

I was very comfortable with them. They were very cordial, reasonably priced and good good service. I just recently used it for some electrical issues and they were timely and they fixed the problem. Very good customer service, very knowledgeable in terms of the work is being done.

2 years ago

Choice Home Warranty Reviews