star star star star star_border

Larry Auxvasse, MO

Experience was very good. The sales rep explained all options , was courteous, and overall professional. I will recommend your company to others.

6 years ago

star star_border star_border star_border star_border

ROY KOSHY Carrollton, TX

I try to use 2 times. both time they only collect service charge not repair it. One was low freeon in ac. They said they won't do it.2nd one one broken spring on the garage door. thye said they won'r repair it. I am a realtor and used to refer Choice home warrant. Never refer any one. Cheap company.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 6th, 2018

star star star star star

Gypsy Gottlieb Las Vegas, NV

Customer Service is good/friendly Every time I had a problem at a Condo it was handled. Renewing Yearly is easy.

6 years ago

star star star star star

roger Houston, TX

I Have had service on my refrigerator , washing machine and my central air unit great job. Thank You Roger

6 years ago

star star_border star_border star_border star_border

David jones Leland, NC

You read the small print very carefully and get sales person to put in writing for what they are selling policy. When making a claim they are very good at rejecting your claim based on their interpretation and you have no recourse. I don't recomend their service. to anyone.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 26th, 2018

star star star star star_border

JOE TAZIOLI Houston, TX

never received a email after claim made!!!! 100 heat in texas with no ac but was handled quickly once i made another call.

6 years ago

star star_border star_border star_border star_border

Larry Rosenblum Scottsdale, AZ

Worst experience ever. Choice could not find a service company to do the repair. Ask me to find a service company I did and choice denied the claim after me pleading Choice decided to pay for a partial claim. I had to pay the service company the full amount and then I have to wait for 30 days for my payment. NOT A GREAT EXPERIENCE

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Choice Home Warranty

Jul. 23rd, 2018

star star_border star_border star_border star_border

Kevin St. Helena, SC

A/C unit went out and could not get a scheduled repair for 3 days. Finally got a name but the tech never showed. No follow up at all from CHW. Now they are trying to get me to renew and explaining that one case as out of the norm. Writing this review while on hold for 30 min just to ask why I should renew with a company that is this sleazy.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 23rd, 2018

star star star star star_border

Jackie Johnson Simpkins Peekskill, NY

Long wait times on the phone . The company really need to provide a better reimbursement policy or purchase products wholesale for replacement.

6 years ago

star star star star star_border

Walter Reynplds Lawrenceville, GA

Home warranty sent a technician out on Monday for my clothe dryer repair, he diagnosed the problem and came back the next day and repaired

6 years ago

star star star star star

Yeshey pelzom Lithonia, GA

Salesperson was Very friendly and helpful in answering my questions. Hope I will not be disappointed with the services.

6 years ago

star star star_border star_border star_border

Arvind Tripathi The Colony, TX

The appointment was re-scheduled multiple times. The fix did not lost the end of the same day. The problem of not flushing properly was back the same evening. I wasted $45 for nothing!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jul. 26th, 2018

star star star_border star_border star_border

Eloise Daniels Sandy Hook, MS

I haven't completed the process yet. Asking for this is a bit premature. A worker came to our house. Later in the day, I was told that that I missed my appt. Communication needs to be more cohesive.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 18th, 2018

star star_border star_border star_border star_border

David Brown Blythewood, SC

Very very very very poor customer service. The agents were not courteous at all. Your company wants to deny service on every appl. And then a person has to appeal something that should have never been denied. Very very dis-satitisfied with the warranty.

6 years ago

Reply from Choice Home Warranty

Dear David Brown,

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 17th, 2018

star star_border star_border star_border star_border

Angela Collins Memphis, TN

The phone system has not worked since have had the c9ntract for 2.5 years. It still did not work this time. It worked fine when you get my money (sales). 1st contractor referred was vey unprofessional. 2nd contractor was ok. At this point I would not recommend Choice. You have some improving to do.

6 years ago

Reply from Choice Home Warranty

Dear Angela Collins,

Thank you for your feedback. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Kind Regards,
Choice Home Warranty

Jul. 16th, 2018

star star_border star_border star_border star_border

Sandy Gerth

They are all scam artist. My complaint is the same as everyone else regarding ac repair . They always find a way out. They denied my AC claim even though the technician said the coils had normal rust and should pay . Still they denied. I am going to file a lawsuit against them and contact my state attorney general office tomorrow, July 9, 2018

6 years ago

star star star star star

Evelyn Carrasquillo Middletown, NY

The person that came to fix my dryer did a great job. He came back on the 4 of July to finish the job. Amazing service

6 years ago

star star star star_border star_border

Hassan Sankoh Womelsdorf, PA

The sale representative Was pressure Me to take a plan i was not ready for. And I think that the sales representative shouldn’t pressure their Customer.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Dec. 20th, 2018

star star_border star_border star_border star_border

Ralph Vardis Fuquay-Varina, NC

Terrible service. The burner on our stove broke and the technician they sent didn't know what he was doing. It took one month to get it fixed. Cancelled 3 times but money was still taken out of our account. They wouldn't give us a refund. Can't believe they can stay in business.

6 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 8th, 2019

star star star star star

Tonya Hutchinson Mesquite, TX

Great company to be a part of! My past experiences have been wonderful with no errors. Very understanding as well

6 years ago

star star_border star_border star_border star_border

Gina Blackburn Grove City, PA

Your service people don’t show up for appointments. They don’t return calls. You don’t respond to problems. You put us on hold for over a half an hour every time we call. You try very hard to not pay when you should per the contract. Biggest waste of money I have mistakenly fell into. Scam.

6 years ago

star star star star star

Stanley Burdman Delray Beach, FL

Scheduling service on internet was simple. Technician sent was exceptionally efficient and personable.

6 years ago

star star_border star_border star_border star_border

Reynold Vareed Salisbury, NC

Couldn’t get anyone on the weekend when it was boiling hot inside the house because a/c broke. Why pay 700/yr for this kind of customer service when they are not there when needed. I could have found someone to fix the a/c myself or tried to fix it myself instead of waiting until a weekday. This company is a CROOK

6 years ago

star star star star_border star_border

Leonard Sossamon Concord, NC

Heretofore, I would have ranked you a 5 star. But with my current claim, it seems unreal that it may take up to 8 weeks to replace my HVAC's condensing unit.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience therefore, we regret to hear that you had a less than satisfactory experience with efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Jul. 24th, 2019

star star star star star

Lashonda Byrd Green Cove Springs, FL

The representative VINCE M. was very professional and straight to the point. I will give him a five star as well!!!!

6 years ago

star star star star star

Alice Serey Port Saint Lucie, FL

The plumber was very thorough and explained everything he did. Even solved a problem easily that two others couldn't.

6 years ago

star star star star star_border

Beverly Pope Jacksonville, FL

The servicing company was dispatched in a timely manner to rectify my issue. The only problem was the lapse time waiting for approval on the parts.

6 years ago

star star_border star_border star_border star_border

Michael O'Bryan Edwards, IL

The system is flawed. I had scheduled repair then no one showed up. Called company and they said they refused the order. Warranty company never notified us. Had to wait 4 more days for A/C to be fixed. Had to wait 50 minutes to talk to someone about existing claim.

6 years ago

star star_border star_border star_border star_border

Sharon Coldspring, TX

Nothing is covered once a technician comes out. A waste of money. Customer service employees are rude. Waiting on hole is ridiculous. I purchased 2 policies. Technician write up claims and CHW doesn't cover product if maintenance has been kept up. Don't waste your money .

6 years ago

star star star star star

Jim Blackburn Statesboro, GA

They’ took care of our problem we were having with our hot water heater in a very professionally manner

6 years ago

star star_border star_border star_border star_border

Mick Little Elm, TX

They don't pay any claims. They don't answer emails or responses in claims until you call and talk to them on the phone. They put you on hold for at least 30 minutes before answering their claim lines. Their sales line is available any time of the day with no hold times.

6 years ago Edited September 14, 2021

star star star star star

Qian Ye Martinsville, NJ

My requests always get serviced immediately. I have peace of mind knowing my house has this warranty.

6 years ago

star star star_border star_border star_border

Tammy Sorendo Winston-Salem, NC

Waiting on the phone for close to 1 hour. The customer services reps were pretty good. The coverage however was disappointing. Recent issues have made me concerned about the coverage of my request for service.

6 years ago

star star_border star_border star_border star_border

rodger creech Rocky Mount, NC

Choice Home Warranty is the worst possible home warranty company in the world! They do not cover the items that are in repair due to age and use! I live in a 27 year old house and I am in need of an AC repair or replacement but it is not covered due to wear! I was denied because of that! Do not do business with this company!!

6 years ago

star star star star_border star_border

Norman Vetter Downingtown, PA

Took two days to get an appointment with a service provider. Took another two days to get them to come out. Work was performed well and job was completed to specification.

6 years ago

star star_border star_border star_border star_border

Ellen Smith Kapolei, HI

Do NOT give then or email them your phone number or they will PLAGUE you with phone calls for sales several times a day starting at 5 am. They lie and say they have removed your number when you call to complain, but keep churning out telemarketer lists. I reported them recently to the FCC.

6 years ago

star star_border star_border star_border star_border

TAMMY EATON Chattanooga, TN

Not qualifier tech still waiting on leak fixs and ceiling repair. Already paid two trip charges. Been over 3 weeks. On phone now waiting on choice . Customer service is alwful and waiting to talk to someone waiting is over 30 minutes and then sometimes get disconnect.

6 years ago

star star_border star_border star_border star_border

Kristiana Lubomirova Meridian, ID

The call waiting times are always almost an hour +. Lots of transfers, and almost nothing is covered. The contractors they work with give you the wrong time estimates, just an entire cluster from start to finish. Not impressed, do NOT waste your money on this company.

6 years ago

star star_border star_border star_border star_border

Evan Chicago, IL

My call was disconnected 4 times for a claim payout and I can’t help think this was intentional. In the end I got a letter stating the item was not covered even though it was listed as a covered part. They make it very difficult to do business with. I would not renew and not recommend their service to anyone.

6 years ago

star star star star star

Alice McGaughey Humble, TX

Arrived in time frame given, called when he was on the way. Identified his self along with helper. Very cordial.

6 years ago

star star star_border star_border star_border

Debra Saint Augustine, FL

The rep acted as though I was a bother. He was not ride just not polite. He disconnected the call so fast like “girl bye” Hope this does not continue or I will not continue.

6 years ago

star star star star star

Dennis E. Erskine Columbia, AL

Our most recent repair was completed within 8 hours, AND on a Sunday afternoon, by a very professional technician.

6 years ago

star star star star star

Jo-Anna Lohr APRN-CNP Oklahoma City, OK

Fast and reliable service ! The service call was made during the holiday and had my AC back in business !!

6 years ago

star star_border star_border star_border star_border

Bruce Lumber Bridge, NC

Poor service. Called for my a/c not cooling. Somebody pulls in with a car that looks like a taxi. He is here for five minutes and says he will call for second opinion. A/c still not cooling right and fan still reversing. No second showed

6 years ago

star star_border star_border star_border star_border

BUDDY FINK Delray Beach, FL

ABSOLUTELY RIDICULOUS WHAT I WENT THRU TO GET ANYTHING ACCOMPLISHED WITH YOU PEOPLE!! THE NEGLIGENCE AND DERELICTION OF DUTY IS BEYOND MY COMPREHENSION! AFTER THREE REP'S AND A THREAT OF A SUPERVISOR,SOMEONE FINEALLY STEPPED UP! TJIS IS NOT GOOD CUSTOMER SERVICE,NO ONE SHOULD GO THRU THIS! BESIDE THE IDIOT CONTRACTORS YOU SEND!

6 years ago

star star_border star_border star_border star_border

Delmar & Iva Ham New Caney, TX

2 Techs on the same day each one had different jobs there was not enough time to complete last job without permission. My son was left without air conditioner again. My real estate agent was warned not to send anyone else to Choice

6 years ago

star star star star_border star_border

Dominic Jefferson McDonough, GA

made a claim the claim people never showed up one day then change the next day window 3-8pm showed up at 9;30pm call me at 9:15 saying I'm on my way

6 years ago

star star_border star_border star_border star_border

Chris B Canal Winchester, OH

This company is terrible. If this warranty did not come with the house when we purchased we would not have ever chosen them to be our home warranty provider. Every person we talk to is unpleasant and the contractors used when making a claim are never available in a timely manner and are lower tier at best.

6 years ago

star star_border star_border star_border star_border

Gayle Markey Dallas, TX

The sales person was very pushy, but informative. Informed him that I was driving, but kept going saying he could only offer these "great prices" on the first contact. Finally had to hang up on him. I'm sure you wont post this, but thought you should know. You lost a customer

6 years ago

star star_border star_border star_border star_border

Stacey Piper Fairfield, OH

Called for claim...couldnt find me a technician within 24 hrs....finally got a technician scheduled to come out and they no showed. Kept delaying the service window time. Never fixed the issue. Should have went with a different home warranty company!!!

6 years ago

Choice Home Warranty Reviews