Choice Home Warranty
check_circleverifiedChoice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.
The Good
- Choice Home Warranty Cost
- First Month Free
- Customer Service Open 24/7
- No Home Inspection Required
- Knowledgeable, Dedicated Team
- Real Estate Agent Packages
- Transferable Service Contract
- Helpful Website
- Extensive Coverage
Choice Home Warranty Cost
Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.
Choice Home Warranty's average service fee is competitively priced at $60.
First Month Free
Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote.
Customer Service Open 24/7
Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately.
No Home Inspection Required
Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.
Knowledgeable, Dedicated Team
With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.
In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.
Real Estate Agent Packages
Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.
Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.
Transferable Service Contract
With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.
Any warranty contract can be renewed each year and is 100 percent transferable.
Helpful Website
Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.
The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them.
Extensive Coverage
Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioning and a refrigerator.
The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:
Basic Plan: $495 per Year or $43.75 per Month |
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Total Plan: $600 per Year or $52.50 per Month |
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Optional Coverage: Cost per Year |
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The Bad
- Claim Denial Cases
Claim Denial Cases
Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.
However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future.
The Bottom Line
Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.
Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.
It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.
With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.
Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous.
Call our recommended rep over at Choice Home Warranty below.
1-(855) 416-4247
Why Can I Trust Bestcompany.com arrow_drop_down
User Reviews
Star Rating
3,761 Reviews
Review Breakdown
Sentiment Criteria
THEY SUCK! Called them 3 times EVERYTIME a reason why it wasn't covered. For instance, the water heater - they don't cover a new water heater because they don't cover the 'tank' part - LOTS OF FINE PRINT!
I had two techs to take me for a ride. The first tech did not look at my range and when my daughter could not get the money out to him fast enough he left my house and would not answer for choice warranty . So they assigned me another company, this tech did not look at my range as well. When he did not get the money he left but he answer the phone and came back to the house. At the front door, my daughter gave him the card. He took the card and swipe it and left. When choice contact him he told them he would be turning in his report. What report, he did not look at my range. The next day I received an email from choice stating that my claim was denied due to a crack on my glass top. My question is , when did he even turn on my stove?
I chose this company because of reputable reviews and paid them for a 3 year time period to get a multiple year discount. I made my first claim this month on my ac unit and was assigned a company who held work order for a week and decided they didn’t want the job. Got reassigned. Technician came out fixed an electrical problem and ten days later it went out again. Now compressor grounded and technician submitted pictures and problem. Because of picture with freshly mowed grass in casing Choice employee made assumption without talking to the technician who btw said problem not caused by what they claim, that we neglected to keep our system cleaned and maintained which was not true. My husband vacuums the system and washes it, plus we had a pre summer evaluation. Now I have appealed it and have been waiting 2 days for a return call from appeal officer whose voice mail still has the date of 3 days prior. Really upset at the disrespect of very first claim.
Was very pleased with the handling of our claim
This company does not pay claims for which they have contracted for, refused to pay claim after taking over 2 months to respond for inoperable furnace due to an internal component that they said they do not cover which is not defined in their contact,
CHOICE HOME WARRANTY is a fake company, They loot people around, I bought house insurance asking for specific part for my Air Conditioner if they cover, i have email confirmation that yes they cover, i then had a field technician from there company to my home to investigate and they deducted service charge, after that when we filed the claim they rejected it, giving all sorts of reasons which does not make any sense. I request people for stop buying insurance from them , so that fake companies like these will stop looting poor peoples money because its our hard earn money after all.
Terrible thieves take your money and don't follow the contract Nancy Scheirer
Reply from Choice Home Warranty
Sep 19, 2019
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
I have had Choice coverage for about 10 months now and can only classify it as calculatingly deceitful. I have made 6 claims with them and as a previous reviewer pointed out in 4 of those claims their first response is to not cover your situation and to point to some clause in their very fine print (rust is a big loophole for them). This is NOT how their very aggressive salespeople sell their contracts - they push full coverage on everything and assure you that everything falls within their warranty. If you complain enough you may be able to get a small ~$100. or so consideration amount from them to shut you up but this is not always the case. I suppose this is why they are so cheap. My previous Home Warranty provider (Fidelity) never denied a claim in over 8 years of doing business with them. CHW is a very crooked outfit - stay away!!
Reply from Choice Home Warranty
Sep 19, 2019
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
These are the most pushy sales people I have ever had the displeasure of speaking to. I wouldn’t recommend this company to anyone they will try to push a warranty on you and when you try to cancel a policy it takes an act of Congress.
Reply from Choice Home Warranty
Sep 19, 2019
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.
The Customer service was excellent, my call was received expeditiously, friendly, and professional. I received assurances that my claim would be handled asap, and the Customer service person was very empathetic of my circumstances, really appreciated her sentiments!
Very helpful and knowledgeable. Quick and thorough
On 4th July, 2019, I was contacted by a marketer from Choice Home Warranty (CHW) to purchase their warranty service. Seeing important appliances covered, I purchased a year service with policy number ***********. We have a very well-maintained A/C unit at our home working perfectly for 26 years without any breakdown. On August 20th, suddenly, this unit refused to switch on. We filed a claim with CHW the same day. Next week, CHW fixed an appointment for TLJD Mechanical LLC to visit our house to fix the A/C with the expectation that we will pay a service fee of $65. TLJD is a dubious A/C technician in Baton Rouge. They do not have any star rating. On arriving, they demanded around $200 extra from my pocket saying that they will not work without that and CHW does not cover this work (they were supposed to get the machine started). Since it was too hot (close to 100F) and I have young children in my household, I had to give in to their demands. They got the machine started. Less than 2 weeks after this service call, I recognized that the A/C was not cooling at all (on 7th Sept, 2019). I called CHW and they recalled TLJD to come back again. This time they charged $125 for a leak test. All the while TLJD, was offering monthly financing to replace my A/C. A leak was detected outside my house where the machine is. They said they will report to CHW for taking it further. Within 30 minutes, I received an email that my claim has been denied due to rust , corrosion, and non-maintenance (for an A/C that has been maintained so well to last for 26 years). I appealed and was assigned a case manager Mr. Steven M whom I contacted after multiple calls. He responded that he got photographs of rust and corrosion and on my insistence emailed one of them. It was photograph from the attic whereas the leak was outside. Based on this photograph, CHW rejected my claim. I feel cheated and that CHW is a scam. I have to live without A/C with my young children at 100 F.
Reply from Choice Home Warranty
Sep 19, 2019
Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
I wish the option for no stars was available. AWFUL company, they have too many exclusions, they can't keep good vendors which is why so many don't show up. I'm sure they manage to run off all of the good vendors.
Reply from Choice Home Warranty
Sep 19, 2019
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
To avoid headache and frustration please do not purchase with Choice Home warranty. They denied my claim from the start & I have to spend days requesting to cancel my policy, however they don’t want to cancel my policy made promises that no one know about. They assigned a case manager but apparently that case manager Kenny J doesn’t think it is urgent enough to return voicemail and email. I am still without a refrigerator. They really don’t want to fix anything and making excuses of existing conditions or they don’t fix leaks. Please do not purchase with them.
Reply from Choice Home Warranty
Sep 19, 2019
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
I called your office back in late August or early Sept. to report a problem with my Samsung refrigerator. I was told that someone would get back to me to get it fixed. Then I got a call back telling me they couldn't get anyone so if I wanted I could get someone to fix it. So I got someone and after he told me what was needed he was going to order the parts. Lo and behold I get a Tech from Sears over to fix my Samsung Refrig. and he tells me the other tech was ordering the wrong parts so he ordered the parts that he said would fix the problem and after waiting another week for the parts he comes Monday Sept.16 installs the parts tells me not to use the freezer for 24 hrs. So I waited 30 hrs and when I went to put something in the freezer it wasn't working not freezing anything so now I am frantic because my wife is telling me it's not working. So I call sears home services and I start getting the run around. After talking to your rep. and going through the one person to another person I finally have someone who tells me that I should call there office tomorrow morning to see if they can have someone come to fix me refrig maybe. So I wait till tomorrow wondering what happens next. I could go on and on but I have said enough for now, so that's my review. Let's see if anyone is paying attention to my statement.
Reply from Choice Home Warranty
Sep 19, 2019
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
You wear us out with the phone calls even after we have renewed. Service is finally getting better in our area with better companies. It is sad that they have to wait 30 days for payment.
Reply from Choice Home Warranty
Sep 19, 2019
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
I was very pleased to have Alberto as a representstive. He was informative. Patient, and gave me a good offer for seniors.
Pure scam artists, they dont pay or cover the way they claim
Reply from Choice Home Warranty
Sep 18, 2019
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
Kelvin, was the operator that helped me sign up for Choice Home Warranty. He was an extremely nice gentlemen and I cannot say enough about my experience with him. We each talked about where we lived and how each of us both wanted to visit the others home state.
I had just completed the online form and I received a call from the Choice Home Warranty Rep and after a short, we’ll explained conversation I was signed up on the monthly plan. I am looking forward to good relationship with this company.
Choice Home warranty denies every claim from the start & one has to spend days requesting a supervisor who understands the issues & eventually they cash out for less then the repairs .We have four houses with this less then reputable company & will are cancelling our policies. The repair workers they send out are not informed . Reputable contractors no longer work for Choice Warranty as they don’t like the scam . Could give details on the horrible experiences but it’s a waste of time. Our last claim was for A/C compressor . We were put off for over two weeks in 90+ degree weather . The repair person requested replacement but CHW Denied with a lie that our system was older then the actual 7 yrs & they would not accept the model number, pictures or confirmation from the contractor. So much deception. Will Never Recommend & amazed that customers accept this unethical insurance practices.
Reply from Choice Home Warranty
Sep 16, 2019
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Good service this as compared to all denials in the past!
Verified Customer
Too long to get a repairman to my house plus they came up with an excuse to deny a claim to repair my ac unit
Reply from Choice Home Warranty
Sep 16, 2019
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Verified Customer
Excellent service, prompt service and repairs were fixed in the same day and no delays in services or uninquired monies
Verified Customer
They are a responsive, full service company
Verified Customer
They always come through and handle process professionally
Verified Customer
they have been very helpful. sometimes it takes them awhile but they get it done.
Verified Customer
1) online access to making appointments (2) vendors have been very professional and truthful (3) on time for appointments (4) consistent communication
Verified Customer
It took almost week for them to find a tech, and I don't trust the "you pay and we reimburse"to
Reply from Choice Home Warranty
Sep 16, 2019
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Verified Customer
Fast and trustworthy. Within 24 hours, they are on the job.
Verified Customer
They were very efficient and and spared no time. I thought it would be a long process but they got my work order done within 3 days. They were also very polite and professional.
Verified Customer
Choice Home Warranty is an Affordable home warranty
Verified Customer
My flooring is ruined because your service team doesn't know what they are doing
Reply from Choice Home Warranty
Sep 16, 2019
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Verified Customer
They have covered Everytime I have needed them. Very pleased with service.
Verified Customer
Prompt to get worker to come check out dryer and then sent check to perchase another
Verified Customer
i been without a washer since the 8,8, 19
Verified Customer
My last service person didn't seem to know what he was doing ordered parts I didn't need used up my allotted money. I had to pay for another serviceman to repair it. When I call I can never talk to anyone only through email
Reply from Choice Home Warranty
Sep 16, 2019
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Verified Customer
Great Service. Fast repairs. Great customer service and follow up.
Verified Customer
Sent unqualified tech to fix our A/C . He had no clue what was wrong, he was extremely rude. When we called CHW they were uncooperative and wanted to send the same tech back 5 days later .. we have a baby in our home in Florida the average temp 96-105 degrees. We had to call another A/C to fix our A/C . The fan motor would cut out after being on for 15 minutes... we we had to pay to repair. Now we are trying to claim from HCW and it's a nightmare.. we are being shoved from pillar to post... I am not happy at all..
Reply from Choice Home Warranty
Sep 16, 2019
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Verified Customer
I had problems with my air conditioner and they got a technician for me but unfortunately they couldn't come out right away but fixed it I think the next day.
Reply from Choice Home Warranty
Sep 16, 2019
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Verified Customer
Promptness and efficiency of providing services
Verified Customer
They got me a new ac unit when mine was not repairable.
Verified Customer
Outstanding Service and extremely sensitive to customer's needs
Verified Customer
I have had 2 claims since I changed to Choice. They have quickly obtained people to come out and make the repairs. The people have been very professional, and did a great job.
Verified Customer
It took over a week to get a plumber out
Reply from Choice Home Warranty
Sep 16, 2019
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Verified Customer
Service was scheduled quickly and promptly
Reply from Choice Home Warranty
Sep 16, 2019
Thank you for your feedback Marie.
Verified Customer
They gime good service when I call,send the tecnician very fast to complete the job
Verified Customer
Prompt, responsive and effecient responding to my problem.
Verified Customer
had to wait several days before ac tech was available
Verified Customer
Cuz everytime I call them they can never find me a person to come out at a reasonable time
Reply from Choice Home Warranty
Sep 16, 2019
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.