Best Company Guarantee Choice Home Warranty Logo

Choice Home Warranty

star star star star star_border

9.4

Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: May 16th, 2024

Choice Home Warranty, founded in 2008, offers comprehensive coverage with a low price tag. The home warranty company strives to offer a simple claim process, excellent service technicians, and a quick turnaround from when a claim is made.

Read Choice Home Warranty Reviews

thumb_up

The Good

  • Choice Home Warranty Cost
  • Choice Home Warranty Plans
  • Choice Home Warranty Optional Coverage
  • Choice Home Warranty Claims Process
  • No Home Inspection Required
  • Choice Home Warranty Customer Service
  • Real Estate Agent Packages
  • Transferable Service Contract
  • Choice Home Warranty Reviews

Choice Home Warranty Cost

Choice Home Warranty offers some of the most affordable prices in the industry:

  • Choice Home Warranty monthly cost: $45–$55
  • Choice Home Warranty annual cost: $530–$690
  • Add-on coverage cost: $40–$180

Your premium cost will be dependent on the coverage plan that you choose. If you add optional coverage to your plan, you will be charged an additional cost for each item. You can also opt to make one annual payment instead of a monthly payment, which could save you some money in the long run.

Most Choice Home Warranty plans have a flat service fee of $85 per claim, covering the cost of having a contractor/technician come to your home to diagnose and repair your broken appliance or system.

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote on a home warranty plan.

On BestCompany.com, Choice Home Warranty reviews* frequently mention plan pricing and 70 percent of those rate-specific reviews highlight how affordable and competitive the company’s prices are — many customers indicate that they chose Choice Home Warranty because of its low prices in comparison to other companies.

Review Icon

Customer Review: Keith from Snellville, Georgia

"I chose Choice Home Warranty because of the price and the amount of appliances they cover. It is definitely worth the money. The heater in the house went out and they scheduled a technician to come out early the next day to correct the situation."

Choice Home Warranty Plans

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage plan options:

  • Basic Warranty Plan — Covers basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher.
  • Total Warranty Plan — Covers all appliances in the Basic Plan, as well as additional major appliance and system options, such as air conditioner systems and refrigerators.
Covered Items Basic Plan Total Plan
Air conditioning  
Heating system
Electrical system
Plumbing system/plumbing stoppage
Water heater
Whirlpool bathtub
Refrigerator  
Oven/range/stove/cooktop
Dishwasher
Built-in microwave
Garbage disposal
Clothes washer and dryer  
Ductwork
Garage door opener
Ceiling and exhaust fans

Conditions may apply, but either plan should cover most homeowner appliance or home system needs. It is also worth noting that Choice Home Warranty covers appliances and systems no matter the age, but they must be properly maintained and in good working condition.

Choice Home Warranty Optional Coverage

Choice Home Warranty offers a variety of optional coverage options which can be added to either the Basic Plan or Total Plan for an additional cost:

  • Pool/spa
  • Well pump
  • Sump pump
  • Central vacuum
  • Limited roof leak
  • Septic system
  • Second refrigerator
  • Stand alone freezer
  • Septic tank pumping

Choice Home Warranty Claims Process

The Choice Home Warranty claim process is as follows:

  1. Make a claim by phone or online through your customer portal account.
  2. Choice Home Warranty will begin contacting service providers upon receiving your claim. Within 48 hours you should receive the name and contact information of a contractor, as well as a confirmed appointment time.
  3. The contractor will come and perform the requested service. You will pay the $85 service fee.

If you need assistance beyond making a claim, Choice Home Warranty's call center is available 24/7. The company’s website also has a simple contact form that is easy to fill out and is sent to them immediately.

It is also worth noting that if an appliance or system breaks after a repair, you are guaranteed a free repair within 90 days of the original repair appointment.

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. 

This feature also allows customers to save money at the beginning by avoiding the cost of a home inspection.

Choice Home Warranty Customer Service

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.

In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. Anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date. Customers will appreciate being kept in the loop about when the warranty service will be completed.

Review Icon

Customer Service: Melanie from San Antonio, Texas

"Choice Home Warranty is a better value than the home warranty company that I was previously with. They've been great. They have good customer service who answer your questions and help solve your problems. Anytime I've contacted them, they have satisfied me. I recently used the warranty because the ceiling fan in my living room quit working. When I contacted them online, they were right there saying a company was going to be coming over. That company never came so they dispatched another."

On BestCompany.com, Choice Home Warranty reviews* frequently mention customer service. Of these specific reviews, 63 percent of customers highlight good experiences with customer service, including timely response times and helpful reps. 

On the other hand, 37 percent of reviews indicate poor customer service experiences.

Real Estate Agent Packages

Choice Home Warranty offers a number of coverage options specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.

Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract ends.

Any warranty contract can be renewed each year and is 100 percent transferable.

Choice Home Warranty Reviews

A majority of Choice Home Warranty reviews on BestCompany.com are positive. Praise in these reviews includes quick responses and fast repair services, good communication, reasonable pricing, and easy claims process.

Reviewers also rate companies when they leave reviews. The Choice Home Warranty rating on BestCompany.com is competitive with the average score for the home warranty industry.

These responses from Choice Home Warranty customers emphasize that the company is a trusted warranty provider.

Visit Site

thumb_down

The Bad

  • High Service Call Fee
  • Choice Home Warranty Coverage Limits
  • No Coverage for Pre-existing Conditions
  • Negative Choice Home Warranty Reviews

High Service Call Fee

Choice Home Warranty's service fee is $85 which is higher than the industry average fee of $75. However, Choice Home Warranty's service fee is a flat fee that won't change no matter the claim. Other home warranty companies may have a fluctuating service fee or different cost ranges based on the repair service that you order.

Choice Home Warranty Coverage Limits

The majority of appliances and systems covered by Choice Home Warranty have a $3,000 coverage cap, although there are some exceptions. 

However, some systems have a lower cap of $500. The following systems fall into this category:

  • Ductwork
  • Plumbing
  • Electrical

If a service or repair exceeds either $3,000 or $500, depending on the appliance or system, you will be required to cover the remaining cost.

No Coverage for Pre-existing Conditions

Choice Home Warranty does not cover known or unknown pre-existing conditions for any covered appliances or systems. This isn't uncommon in the industry, but some home warranty companies do offer coverage for some pre-existing conditions.

Negative Choice Home Warranty Reviews

While a majority of Choice Home Warranty reviews on BestCompany.com are positive, a significant number are 1 star. Complaints include claims denial, trouble getting repairs completed, and delays with claims process and reimbursements.

gavel

The Bottom Line

Choice Home Warranty is a top-rated company in the home warranty industry, setting itself apart with competitively low coverage costs. However, the company has a higher-than-average flat service fee of $85.

If you are looking for extensive coverage with additional perks, Choice Home Warranty could be a good choice for you. The company offers the first month of coverage for free, as well as free repairs within 90 days after an appliance or system was serviced at the time of your claim appointment.

Choice Home Warranty reviews are primarily positive with 67 percent of reviews awarding the company 4 or 5 stars. Reviews most often highlight the company’s affordable coverage and customer service.

*Choice Home Warranty review data used in this profile is taken from a sample of 2,400 reviews left by customers on BestCompany.com.

Was this content helpful?
thumb_up Yes thumb_down No

bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

Learn More About Our Guarantee

Star Rating

info

3.8

star star star star star_border

40,107 Reviews

Review Breakdown

5 grade

53%

4 grade

13%

3 grade

10%

2 grade

7%

1 grade

17%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
bookmark

Featured Review

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary

For the first time, I had to use my warranty service for a leaking water pipe. I was impressed that there were several ways to contact Choice - online, telephone, emails. Within a day, CHoice had lined up a company to fix my leak and within another day, the company had contacted me to set up my appointment. The company assigned was rated 4.6 out of 5 starts - I was grateful since my last warranty company assigned a repair company with a 1.6 rating and it took 9 days to get to my house to fix my problem. The repair company for my leak came as they said they would and fixed my leak quickly and professionally. I was very pleased with everything - the interactions with Choice, the timing and friendliness of the repair company, and the follow up by Choice.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Carol

Customer Review Video

2 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Estelle

I like being able to call for service and I don't have to search and check references of service company. I like that if my appliances or systems can't be repaired, they will be replaced, or a cash offer will be made. I don't like that it takes 30 days to receive replacement or cash. Being without a vital, essential part of your home, 30 days is a long time.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kirk

Our repair company needed to order a part for dishwasher repair. Too many requests like this one came while I waited for repair! Now it is finished. We still have a few particulates sticking to dishes, but I hope repeated usage of dishwasher will end that. The service company was wonderful!

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Philip Suarez

Very efficient! They actually covered what they promised they would!! VERY unlike home warranty companies! So I guess Choice Home Warranty is different. Web site intuitive enough once you get used to it. Glad I have a multi-year plan! I was able to use my own, trusted vendor to replace my pool pump.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ceceliajeanie

My experience with Choice Home Warranty was very good I was very pleased with the service I received and how quickly it took me to get the appointment I needed to get my system running correctly and also with the following up on the phone call with Formula Air to make sure I had the time I needed to get my system fixed.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ernesto

Mark and Kaylon, the two guys that came to service my water heater did a very good job. They were on time, checked everything out, found the problem, even checked with their manager to verify their findings. They fixed the problem and checked to make sure everything was working right, cleaned up and left. These young men were the best servicemen that have ever come to fix something at my home. I paid for 7 years and am several years into the contract and the contractors have been below scale until now. I finally got something fixed.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sylvia

I've only had Choice Home Warranty about 2 months. In that short time, both my refrigerator (icemaker) and stovetop were in need of repair after an energy surge. Not sure it caused the icemaker problem, but definitely did the stove. They sent repairmen out in a very timely manner (Frigidaire) and as soon as parts were obtained, it was fixed. It's terrible to be out of ice in Florida with the type temperatures we're having now, so was very happy to get my ice back.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Himanshu Singh

Customer Review Video

3 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Miguel Paredes

The first claim worked out well. It took a little longer than hoped for to get the parts for the repair to be completed, but the job got done. I paid the service fee and they took care of the rest. The technicians were very good.

3 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

David

Takes too long to get a technician out every time I’ve had to do a claim. Usually have to wait anywhere from 3-5 days just to get someone to come out. Hard not having Air Conditioniner or working washer dryer for that long. Then they come out and usually say it will be between 5-7 days before the parts come in. So ur without ur household working items from 1-2 weeks. Wish they got out faster.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Roy Varney

Policy states it covers ductwork and I pay additional for roofrepairs. Choice denied my claim to repair a roof leak and recently denied a claim to repair/replace ductwork damaged from normal wear and tear: stating it wasn't normal wear, which it definitely was do to age and normal wear from condensation of the HVAC unit itself.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael Bogdan

although i moved into a relatively new house with new appliance, i knew from experience that things break. I have used CHS several times now within the last 6 months and they have delivered each time.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Brian

The fan motor recently went out on the outdoor portion of my AC system. I called on Saturday and they had a technician out on Tuesday. I was lucky that summer had not started yet, otherwise we would’ve had to get a hotel. I’m hoping that if I need them again they can get someone here much sooner. That’s my only gripe. Otherwise I would have to call someone myself which would make my warranty useless

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star
Their technician arrived on time, dressed in clean appropriate clothing, was polite, professional and obviously well trained in his profession. I am very pleased with their selection of technicians, and highly recommend this company to anyone looking for warranty coverage.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Everett

The home warranty process only works if the warranty company provides their share of the bargain. Availability of service providers is a huge issue. We've had some seamless experiences which were great. However recent needs of plumbing and appliance servicing have been very frustrating. We were 3.5 weeks without a refrigerator in our kitchen due to scheduling a provider which we ended up having to secure ourselves. When he arrived, he had to fill out paperwork to validate the issue and estimated cost for repair. When the repair was done, the labor ended up being higher than what Choice said they would pay so we ended up paying more out-of-pocket than the contracted Choice fee of $65.00. For plumbing, a provider showed up for a recent stoppage that didn't have the equipment to provide the service, so another plumber had to be called. Through exposure to plumbers for several issues, we have learned that the process wasn't just complicated for the homeowner, but also the provider. We've had recommendations for other warranty companies that they prefer because it isn't as complicated on their end as Choice. Our contract is nearing expiration, and we are looking for another provider

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ismael Villa

The service provided by JM Water Heaters and Drains was very thorough. The technician (Jerameel M) that came to the house to provide the service was very professional and respectful. He explained step by step what needed to be done. I am pleased with the work that was done. Ismael V.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jian

I have good experience with two of my three clams. One is microwave replacement and the other is fixing a problem with one of my AC units. But I had a bad experience with one of the claims, that is leaked coil of an AC system. The problem was not fixed and ball was kicking back and forth between customer service and service company. I ended up calling on a different company to replace the unit with my own money. It was ver disappointing.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Craig

The service was provided the same day I called it in. Great customer service. The repairman was excellent and did a great job on repair. Choice Home Warranty seems to have the best Home Warranty service available at this current time. As long as the service remains as good as it is with the price of warranty coverage remaining as it is; I will stay with Choice Home Warranty and recommend it to others.

2 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Erlinda

At first I thought my last claim was being ignored. But when they finally authorized the AC repair, it went really quick and my son was very satisfied with the work that the technician Jacob did . Yes, my warranty will expire in August and I do want to renew the service. i do hope you can give me a better deal . Please let me know what I need to do to renew. Thank you. Erlinda

2 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joanne Wang

I always receive a response from Choice within 24 hours after submitting a claim. For small projects, this is definitely a relief. The vendors are generally busy but good, except Sears Home Services (very unreliable and a lot of employees seem not happy). I hope Choice will have more small business vendors, those are generally professional and thorough.

2 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Thomas O

I had another company offer an inexpensive a/c service to my unit then told me me unit had pressure problems and refused to work with Choice. I cancelled the appointment with that company and called choice to send out their a/c representative for a second opinion. They came out and said my unit was fine and cleaned and checked my unit. The Choice warranty saved me from being ripped off for unneeded repairs

2 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Allan Mason

I have an oven that is still not working properly after putting my claim in over a month ago and I was told yesterday that they wouldn't get the repair part until 29 May 24. If this was my refrigerator, I would have lost hundreds of dollars worth of food.

3 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ray

H-VAC technician diagnosed the problem and got approval from Choice to repair. The upstairs unit was low on coolant. The unit has subsequently functioned properly.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Deanne Morton

Unless you live in a large city this is an absolute total waste of your money. They don’t tell you this when you sign up. They can’t seem to get technicians to do service work. I made a claim in February for my washing machine and dishwasher it is not 5/15 and they still haven’t done anything except tell me I can pay for it out of my pocket and they will reimburse me not 100% but to what their fee schedule states they will pay. They continue to take my monthly payment without hesitation though. When you call all tell you is that they will escalate my claim to dispatch to give them 24-48 hrs. I’ve been hearing that excuse since the 2nd week in February. They don’t offer refunds for lack of ability to do their job efficiently. It has cost me over 2k to do laundry at laundromat. With the amount of money I’ve pd them for my policy and it is pocket expenses already I could have purchased new appliances that are covered by them. They don’t replace items as they state they will. Their lack of professionalism is unbelievable. Worst decision I’ve made. Don’t fall for their empty promises and lies.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Matthew Mobilia

Had a issue with my freezer and water pressure in my bathroom Choice sent out two different companies, and each company was quick, efficient, and professional.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Bobby

Nice man but he didn't find the problem. We had to pay over 3000 to another plumper for a new well pump since soon after your plumber left we had no water at all and we could not wait for several days for another choice warranty plumber. We had to wait for the initial visit. Choice said he was coming the next day but he came 2 days later and did not solve our problem

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

George Bean

I didn’t like not speaking with a local agent. The company who did the work was very good. There was more cost involved than I thought should be but the company employees did really good installing the water heater.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Cindy Tee

I like that I don't have to worry about unexpected excessive costs when an appliance stops working as expected. I would rate a 5 if the response time for the contractors was shorter and replacements were comparable to your existing appliance instead of builder grade.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Anand Desai

I have been a member of CHW since 10 years. The services I have received from CHW have been fair. When reporting an issue (problem) with appliances, the diagnosis of the tech. sent is of primary importance so as to proceed. Microwave bulb which was to be replaced was attended by an electrician who messed the repair by damaging. Since then the m-wave has been irreparably damaged.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ron Ruehl

City Star Appliances has been very responsive to my questions and concerns. I will be monitoring the temp of refridgerator that was repaired and was told to call them in a few days with update.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Jason Decroo

This company has been great as far as fixing repair issues when they arise. When it comes to replacing an appliance it’s a different story. Your choice is to take the minimum amount offered and that’s it. They will give you a third of what a new one would cost retail based on their numbers and can’t replace it their selves for that price and drag the process out as long as possible.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Pallu Patel

It takes long time for choice warrenty to schedule service call plus job assignment company is limited. It was never like this before.5 years back I was very satisfied with Choice warrenty. I am there customer since 1986. If they have more technician this is good home warranty company.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jane Strachey

Choice warranty did the job I was paying them for. Sorted a technician for my air-con system quickly, accepted his quote and the whole thing was repaired within a week. Worked well

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gene

Choice home warranty has responded properly, and directly to my recent request. Technicians that were sent were both respectful, professional, and completed the job in a timely manner. I have recommended choice home warranty to a number of people and would do so again.

2 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Barbara Lewis

The gentleman that was sent this time was very professional. We have used Choice in the past we a mix of professionals. However, this young man explained as he went. Our microwave is working perfectly. I would hope if we need service again that we will get the Same young man

2 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Glenn

Unlike last summer when it took almost a month to get someone to fix our air conditioner, we were prompted to make an appointment within a short period of time for this issue. The technician was professional and showed up at the set appointment time.

2 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joann Estilette

Choice really came through for us when we needed it. We were skeptical and you actually proved us wrong. Thank you ! The company you sent out was a great company and their workmanship and professionalism exceeded our expectations.

2 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Latonya

I have been with CHW for a number of years and had np problems until this year. I usually rate 5, but because I had trouble with one of the contractors sent to my home. This person was obviously unskilled and had compassion for his job. He did nothing but looked inside my clean dishwasher, closed the door and said go to home depot and get some dishwasher Cleaner. (What) ???? I have dishwasher Cleaner. I gave it to him, he opened it and (sprayed ) it in my dishwasher, turned it on. Got paid and left. Water started to flow from under the dishwasher. I am upset. It took several days to reach him. Once I reached him.....he arrogantly said "I'm not coming back" call CHW. That got it with me.....CHW sent another contractor, out to find the initial problem. The first contractor really did not know what he was doing. Flooded my dishwasher with suds which caused the water to Sud from under the dishwasher. Other than that CHW has always received a 5 rating for years.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

jimmy james sr

I am truly satisfied with my decision to choose Choice for as my Home warranty provider. My refrigerator went bad, unable to be repaired, Choice provided the replacement funds that help me to purchase a new refrigerator. The funds was surprisingly more than sufficient, providing the age of my old refrigerator. Thank you Choice the coverage in my warranty policy. I have tried other home warranty companies, but my plans is stay with Choice warranty.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sharon L. McKee

For the most part it was a great experience. My only complaint was the amount of time it took to find a reputable technician to do the job. In fairness that could be just where we live. Really could not have been better! Have told my friends and family about Choice Home Warranty and how it is great to have the home warranty. Some of my friends have had home warranties and when they had a break down they would not pay. So that is why I have been telling them about Choice Home Warranty and that you stand behind your contract with the customer!

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cindy Li

Great Technician resolved the problem right away for the leaking kitchen faucet. The plumbing service needs to hire more plumbers since there was more than 48 hours lead time. For the two wet spots around the shower, the technician checked them and instructed to wait and see if the spots expanding or not since his touched the spot and did not feel wet.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Angela

Whenever I called, they always answered my questions, even though I didn't agree with them. I used it just recently because there was a plumbing issue in the guest bathroom and the water went into the closet, into the back bedroom. And I thought that Choice Home Warranty would send someone to maybe suck up the water and clean the carpet in there, and they didn't. I guess that wasn't part of the plan. They fixed the issue and the person was very nice and everything and the issue is resolved. I used Choice to replace a ceiling fan and the technician was wonderful. It's just that when the technician called his boss about my ceiling fan, he had the boss on speakerphone, and you know what the boss said? He said, "Go to Lowe's and get the cheapest ceiling fan you can find." And I heard him and I got hot, I got really upset about that. I said, "No, you go to wherever you go and you get a ceiling fan just like the one that you're taking down." So they did put one in just like the one that they took down and everything's been working fine since then.

2 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Luveta

I've never spoken to anyone personally. I've always gone online. I had one claim and I just went online and took care of it. I used my warranty when we had a really bad cold spell here. The heater wasn't heating the house. I called them and told them I needed someone to come and check it because it wasn't working and it was really cold during that time. And they set up an appointment and emailed me the information. I was a little aggravated because we didn't have any heat. And it was so cold, but I understood that everybody probably was having problems with their heater when we had that cold spell. So, the guy did call me that they got to come out and said he had an appointment and that he would come out right away. So he did come earlier than the appointment that was scheduled. He was awesome, he looked at everything, he knew exactly right away what the problem was, he had the part with him. He fixed it, a super professional man, and got it started working, it started heating up immediately. So with setting up the service, I was at first I was disappointed because we were cold, and we had to wait, but then all of a sudden he got somebody to come and he called and we got in quicker. So it was really a positive experience after all.

2 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Doris

We needed to replace our in-wall air conditioning and heating unit last year. And initially, I sent in the claim and because of the company that they had sent to our house, it took several months before it was resolved. And finally, it turned out fine. We did get a new unit for our wall unit, so it turned out fine. It just took, it took 4 or 5 months to get it settled. They came in and worked on the clothes dryer, and everything was great there. As for the warranty company itself, yes, they gave us the parts we needed to complete the claims. So everything with the warranty company was fine. It was just that we had one trouble with the heating and air conditioning company that came out.

2 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Debra B.

We’re very pleased with Choice Warranty. We’ve only had a couple of service calls, but each one was handled quickly and efficiently.

3 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Trey

Everything takes way too long. I need my washer! Now to be told I get a wholesale replacement price is just wrong wrong wrong. If you could get me access to wholesale pricing it might work, but Lowe’s does not offer that to me, so it really is not an ethical equivalent. Now to slap me in the face I’m told it will take 30 days to get my e-gift card. Really? Two months from when this started? I can not discuss this with anyone because I am unable to understand what your telephone customer says.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Peggy

Paid for two visits for the same problem and neither of the people you sent diagnosed the problem correctly as to the issue with my central air unit. The company who services my units twice a year was able to pinpoint the issue with the compressor. I had to pay for the part and labor. I paid CHW $150 for two visits and had the same problem each time after the techs left. I have no idea what I paid you people for with this mediocre service. I think I should be reimbursed at least for one call for the same issue and for what I had to pay to the company I use for spring and winter maintenance.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Deborah Martin

I had very good service when they come out to fix AC unit and Electrical problem. Very professional and told me what the issue was and did not take long to fix the problem.

1 week ago