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Choice Home Warranty

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9.4

Overall Score

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LAST UPDATED: March 18th, 2024

Choice Home Warranty, founded in 2008, offers comprehensive coverage with a low price tag. The home warranty company strives to offer a simple claim process, excellent service technicians, and a quick turnaround from when a claim is made.

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The Good

  • Choice Home Warranty Cost
  • Choice Home Warranty Plans
  • Choice Home Warranty Optional Coverage
  • Choice Home Warranty Claims Process
  • No Home Inspection Required
  • Choice Home Warranty Customer Service
  • Real Estate Agent Packages
  • Transferable Service Contract
  • Choice Home Warranty Reviews

Choice Home Warranty Cost

Choice Home Warranty offers some of the most affordable prices in the industry:

  • Choice Home Warranty monthly cost: $45–$55
  • Choice Home Warranty annual cost: $530–$690
  • Add-on coverage cost: $40–$180

Your premium cost will be dependent on the coverage plan that you choose. If you add optional coverage to your plan, you will be charged an additional cost for each item. You can also opt to make one annual payment instead of a monthly payment, which could save you some money in the long run.

Most Choice Home Warranty plans have a flat service fee of $85 per claim, covering the cost of having a contractor/technician come to your home to diagnose and repair your broken appliance or system.

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote on a home warranty plan.

On BestCompany.com, Choice Home Warranty reviews* frequently mention plan pricing and 70 percent of those rate-specific reviews highlight how affordable and competitive the company’s prices are — many customers indicate that they chose Choice Home Warranty because of its low prices in comparison to other companies.

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Customer Review: Keith from Snellville, Georgia

"I chose Choice Home Warranty because of the price and the amount of appliances they cover. It is definitely worth the money. The heater in the house went out and they scheduled a technician to come out early the next day to correct the situation."

Choice Home Warranty Plans

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage plan options:

  • Basic Warranty Plan — Covers basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher.
  • Total Warranty Plan — Covers all appliances in the Basic Plan, as well as additional major appliance and system options, such as air conditioner systems and refrigerators.
Covered Items Basic Plan Total Plan
Air conditioning  
Heating system
Electrical system
Plumbing system/plumbing stoppage
Water heater
Whirlpool bathtub
Refrigerator  
Oven/range/stove/cooktop
Dishwasher
Built-in microwave
Garbage disposal
Clothes washer and dryer  
Ductwork
Garage door opener
Ceiling and exhaust fans

Conditions may apply, but either plan should cover most homeowner appliance or home system needs. It is also worth noting that Choice Home Warranty covers appliances and systems no matter the age, but they must be properly maintained and in good working condition.

Choice Home Warranty Optional Coverage

Choice Home Warranty offers a variety of optional coverage options which can be added to either the Basic Plan or Total Plan for an additional cost:

  • Pool/spa
  • Well pump
  • Sump pump
  • Central vacuum
  • Limited roof leak
  • Septic system
  • Second refrigerator
  • Stand alone freezer
  • Septic tank pumping

Choice Home Warranty Claims Process

The Choice Home Warranty claim process is as follows:

  1. Make a claim by phone or online through your customer portal account.
  2. Choice Home Warranty will begin contacting service providers upon receiving your claim. Within 48 hours you should receive the name and contact information of a contractor, as well as a confirmed appointment time.
  3. The contractor will come and perform the requested service. You will pay the $85 service fee.

If you need assistance beyond making a claim, Choice Home Warranty's call center is available 24/7. The company’s website also has a simple contact form that is easy to fill out and is sent to them immediately.

It is also worth noting that if an appliance or system breaks after a repair, you are guaranteed a free repair within 90 days of the original repair appointment.

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. 

This feature also allows customers to save money at the beginning by avoiding the cost of a home inspection.

Choice Home Warranty Customer Service

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.

In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. Anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date. Customers will appreciate being kept in the loop about when the warranty service will be completed.

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Customer Service: Melanie from San Antonio, Texas

"Choice Home Warranty is a better value than the home warranty company that I was previously with. They've been great. They have good customer service who answer your questions and help solve your problems. Anytime I've contacted them, they have satisfied me. I recently used the warranty because the ceiling fan in my living room quit working. When I contacted them online, they were right there saying a company was going to be coming over. That company never came so they dispatched another."

On BestCompany.com, Choice Home Warranty reviews* frequently mention customer service. Of these specific reviews, 63 percent of customers highlight good experiences with customer service, including timely response times and helpful reps. 

On the other hand, 37 percent of reviews indicate poor customer service experiences.

Real Estate Agent Packages

Choice Home Warranty offers a number of coverage options specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.

Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract ends.

Any warranty contract can be renewed each year and is 100 percent transferable.

Choice Home Warranty Reviews

A majority of Choice Home Warranty reviews on BestCompany.com are positive. Praise in these reviews includes quick responses and fast repair services, good communication, reasonable pricing, and easy claims process.

Reviewers also rate companies when they leave reviews. The Choice Home Warranty rating on BestCompany.com is competitive with the average score for the home warranty industry.

These responses from Choice Home Warranty customers emphasize that the company is a trusted warranty provider.

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The Bad

  • High Service Call Fee
  • Choice Home Warranty Coverage Limits
  • No Coverage for Pre-existing Conditions
  • Negative Choice Home Warranty Reviews

High Service Call Fee

Choice Home Warranty's service fee is $85 which is higher than the industry average fee of $75. However, Choice Home Warranty's service fee is a flat fee that won't change no matter the claim. Other home warranty companies may have a fluctuating service fee or different cost ranges based on the repair service that you order.

Choice Home Warranty Coverage Limits

The majority of appliances and systems covered by Choice Home Warranty have a $3,000 coverage cap, although there are some exceptions. 

However, some systems have a lower cap of $500. The following systems fall into this category:

  • Ductwork
  • Plumbing
  • Electrical

If a service or repair exceeds either $3,000 or $500, depending on the appliance or system, you will be required to cover the remaining cost.

No Coverage for Pre-existing Conditions

Choice Home Warranty does not cover known or unknown pre-existing conditions for any covered appliances or systems. This isn't uncommon in the industry, but some home warranty companies do offer coverage for some pre-existing conditions.

Negative Choice Home Warranty Reviews

While a majority of Choice Home Warranty reviews on BestCompany.com are positive, a significant number are 1 star. Complaints include claims denial, trouble getting repairs completed, and delays with claims process and reimbursements.

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The Bottom Line

Choice Home Warranty is a top-rated company in the home warranty industry, setting itself apart with competitively low coverage costs. However, the company has a higher-than-average flat service fee of $85.

If you are looking for extensive coverage with additional perks, Choice Home Warranty could be a good choice for you. The company offers the first month of coverage for free, as well as free repairs within 90 days after an appliance or system was serviced at the time of your claim appointment.

Choice Home Warranty reviews are primarily positive with 67 percent of reviews awarding the company 4 or 5 stars. Reviews most often highlight the company’s affordable coverage and customer service.

*Choice Home Warranty review data used in this profile is taken from a sample of 2,400 reviews left by customers on BestCompany.com.

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3.8

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39,523 Reviews

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13%

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10%

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7%

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17%

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Featured Review

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

4 years ago

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Sharmistha banerjee Rumson, NJ

The gentleman who came to fix our oven was very nice, took great care to clean the burners, and fixed them. However, about a month later I recognized an issue with front left burner. It won't turn on unless I turn on the back left and front left burner at the same time.

1 day ago

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Karen Woodbridge, VA

The premise behind getting a home warranty is a great idea, but only if it actually works and is useful. I have been w/out a fully functioning washer now for close to 2 months. Technician #1 was prompt and communicated well the situation, was even able to get it functioning partially while we waited for parts. Unfortunately one part is no longer available, he recommended replacement. CHW didn't agree and assigned tech #2. Tech #2 hasno showed/no call and not even an acknowledgment of receiving my messages. So here I sit w no washer and it is being assigned to yet another company. Not worth the hassle. For my stove claim they were very prompt but the problem is you have to wait for parts, and as luck would have it, the part sent was defective, so had to reorder and without the use of it for another week. Seems like it will be less stressful to put the money spent on the warranty into a rainy day fund and just speak directly to the repair companies.

2 days ago

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Andrea Temple, TX

I am thankful that my HVAC unit was replaced. The guys that did the work - from EMS - were terrific! Very happy with new unit. What I am not happy about is the lack of paperwork; invoices, warranties, itemized list of costs and the dollar amount CHW actually covered. It was still a significant out-of-pocket expense for me, but again, I'm thankful for the new unit and great work done. Thank you.

4 days ago

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Sherry Wright Louisville, KY

Choice Home Warranty is great but the vendors are sometime slow still waiting for repair of toilet Called Monday was told they may have an eta next week close to a month now don’t think they have ordered part yet unbelievable

5 days ago

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Danny Crew Fort Mill, SC

Very nice company. Everyone we met were knowledgeable and helpful. I had to order a part that was under warranty, and the company initiated a call several weeks later to see if I was ready to install the part. They came the next day. Highly recommend.

6 days ago

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Charles Baran Lehigh Acres, FL

It has its positives and Negatives.. Some of the things you pay for, they will outright STIFF YOU for. We lost a drinking water well pump. THEY COULD NOT GET A PLUMBER TO DO IT FOR THEIR PRICE.... So they gave me the chance to call a plumber and they would reimburse. I found one. He came to my home and wrote out a detailed estimate- submitted it via the address they had given me. I stood right beside him while he did it all (to be sure it was completed). Choice claims to NEVER have received it... we cannot prove they did or did not. They gave us the big middle finger.... I called 3-4 times, offered to send them all the paperwork...they told me F.O. of course....its Very expensive repair (max their part $500)...it was about $2000.... It was a weekend plumbers rate... As far as I am concerned, they got the paperwork....and didnt like the cost, so they chucked it and ignored the requests for info. I have a friend from a couple miles away, said they Stiffed him on a Water system pump also.... they simply denied the the claim, though he had paid extra for that equipment to be covered. For the full truth, they do cover the little stuff...if your dryer acts up...or you need a new catridge in a shower knob.... stuff that costs about a $100....of course your deductible is $75. They Welch out of major things which is when you actually need help getting up and going and cannot afford a big bill. In conclusion...Ypu would be better off putting $$$ aside in the bank for an emergency fund. Their program is about $75/month +.... put that away every month and let it build up....so you have a fund.

1 week ago

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Angela

Whenever I called, they always answered my questions, even though I didn't agree with them. I used it just recently because there was a plumbing issue in the guest bathroom and the water went into the closet, into the back bedroom. And I thought that Choice Home Warranty would send someone to maybe suck up the water and clean the carpet in there, and they didn't. I guess that wasn't part of the plan. They fixed the issue and the person was very nice and everything and the issue is resolved. I used Choice to replace a ceiling fan and the technician was wonderful. It's just that when the technician called his boss about my ceiling fan, he had the boss on speakerphone, and you know what the boss said? He said, "Go to Lowe's and get the cheapest ceiling fan you can find." And I heard him and I got hot, I got really upset about that. I said, "No, you go to wherever you go and you get a ceiling fan just like the one that you're taking down." So they did put one in just like the one that they took down and everything's been working fine since then.

3 weeks ago

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Luveta

I've never spoken to anyone personally. I've always gone online. I had one claim and I just went online and took care of it. I used my warranty when we had a really bad cold spell here. The heater wasn't heating the house. I called them and told them I needed someone to come and check it because it wasn't working and it was really cold during that time. And they set up an appointment and emailed me the information. I was a little aggravated because we didn't have any heat. And it was so cold, but I understood that everybody probably was having problems with their heater when we had that cold spell. So, the guy did call me that they got to come out and said he had an appointment and that he would come out right away. So he did come earlier than the appointment that was scheduled. He was awesome, he looked at everything, he knew exactly right away what the problem was, he had the part with him. He fixed it, a super professional man, and got it started working, it started heating up immediately. So with setting up the service, I was at first I was disappointed because we were cold, and we had to wait, but then all of a sudden he got somebody to come and he called and we got in quicker. So it was really a positive experience after all.

3 weeks ago

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Doris

We needed to replace our in-wall air conditioning and heating unit last year. And initially, I sent in the claim and because of the company that they had sent to our house, it took several months before it was resolved. And finally, it turned out fine. We did get a new unit for our wall unit, so it turned out fine. It just took, it took 4 or 5 months to get it settled. They came in and worked on the clothes dryer, and everything was great there. As for the warranty company itself, yes, they gave us the parts we needed to complete the claims. So everything with the warranty company was fine. It was just that we had one trouble with the heating and air conditioning company that came out.

3 weeks ago

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Enrique San Jose, CA

It was my first claimed, so I expect to get answers quick and expect my call be answered as smooth as possible. And indeed, actions was taken and my claim was answered and job was done professionally.

6 days ago

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Carol Ville Platte, LA

Overall experience was positive with seamless application, communication and service. Choice does what they say. Service people are always professional, knowledgeable and skilled. Should I ever need garage door service again, please send TI. He was excellent.

1 week ago

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Denise Wojciech Aurora, CO

This was my first time using Choice home warranty. I filled a claim for my garage door and it was quick and easy to get someone here to fix it. So far I am really happy with the company. I purchased a 5 years warranty, but haven't needed to use it on the first year. I will leave more reviews as the years go by and I need to use it again.

1 week ago

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Michael

I used it when the heating was not working properly, and I was able to call on a Friday. However, service was not going to be available until Tuesday under normal circumstances. I was able to contact the repair person and move it to that Friday, but I had to pay an extra hundred dollars. The service guy was excellent. He was very knowledgeable, and we were up and running within 2 to 3 hours from his arrival.

3 weeks ago

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Nancye

I put in a claim online. Then it was just a matter of hours before I saw the email that would show us when there would be technicians that would be out. And then he would be coming out of time and everything. And he showed up on time, the guy that came was very knowledgeable, he's very polite and help me a lot with the garbage disposal. So he taught me a lot about that, and they had to replace the garbage proposal. He was in and out and just a matter of no time and that was it. I mean, I pay your little part that you have to pay. It was a very easy process.

3 weeks ago

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Shannon

They've just been helpful every time that I've called they've gotten a person out as soon as they could. And then if they couldn't fix it right away, they were able to get it replaced. There's only one bad thing, though. My microwave stopped heating, and they couldn't fix it. So they replaced it, but they only replaced it for the amount of how much the wholesale cost was. And then I had to pay to get it installed. That was very frustrating.

3 weeks ago

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Rachel

I recently needed to use my warranty because my washing machine broke. They had someone come out and the person said they couldn't fix it. So they were given the funding for a new one. And it's not sufficient to buy a new one. They say it's based on the model and year and all this other kind of stuff. But ironically enough, I had another washing machine at another house that's insured and it had a newer washing machine that had all the bells and whistles. But apparently, the size was smaller. And they gave me the same exact amount, which again, isn't enough to buy a new washing machine and dryer from the store. And then I'm waiting 30 to 60 days to get the funding.

3 weeks ago

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Chandra

There were 2 times I called people, so they were very appreciative and kind and then explained the problem I had and fixed it. I used my warranty for my microwave oven because it was not working, and they replaced it. The second time, my garage door opener was not opening the door. So they came in because of the cold and other things. They tweaked it, and it started working.

3 weeks ago

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Dominic

Just not too long ago, I had to use it for an electrical outlet. It had burned out so they came out and repaired it, and did an excellent job. In and out in a short amount of time. Whenever I've had to have something repaired, if they couldn't repair it, they did replace it. A couple of years ago, my ceiling fan went out and they couldn't fix it, so they replaced it with a new one. And it's working fine today.

3 weeks ago

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Grace

An appliance needed a repair, and they had to replace it. Instead of replacing it, they gave me a credit at Lowe's store for $338, which was very disappointing because the refrigerator cost much more than that. And they forced me to shop at Lowe's which I usually don't do. I usually shop at Home Depot. I tried to change it to just a debit card and they refused. But what disturbed me more than anything is that when you click on the computer and you say you want a refund, it doesn't tell you that you're going to get a refund from Lowe's. It just tells you to click in and you'll get your refund, which I thought was false advertising, advertisement.

3 weeks ago

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Zia

The water heater just stopped functioning and I called them, and then, within 24 hours, they dispatched the technician. They approved it within another 48 hours, and I'm just waiting for the technician to come and replace it. I've been with them for so many years and we have no problem. Always when we call they take care of those claim submissions, and they do their best and they send the technician to take care of the problems we have. And we really appreciate their courtesy and their service.

3 weeks ago

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Anonymous

I wasn't able to get a person I had when I called on Saturday, I had to talk to an automated system. And when I tried to tell them how cold it was here, and I needed the heat fixed there was no person that could understand that. So they didn't schedule the person to come out until Tuesday. And it was really cold and I had no heat. So I called the company they suggested and that company was able to change it to Monday, but because Choice didn't say it was an emergency, they couldn't come out Saturday or Sunday, but luckily I had electricity, so I was able to use a space heater. The company they recommended was very good and he came out when he said he was going to.

3 weeks ago

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Shirley

It was with my heating and cooling units, and they came out at least 3 times and got it fixed. One of the last times when they brought back a part, they had to bring and they didn't ask. I asked if I needed to pay him that copay that time and they said no, because it was part of the second time. So I was very pleased. They fixed it anyway, it works much better.

3 weeks ago

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Jeffrey

I had some electrical issues in my house. I had a whole wall that didn't work. So I would say about ten outlets that did not work. And I was pretty sure they're on the same power breaker, but I wasn't for sure. So I called a professional through Choice. I called Choice and Choice found me a professional. And he did a great job. Problem solved, everything works. They just made it simple. They text message, email, whatever. They did a great job. I used to be a customer of American Home Shield for over 21 years, but their co-pays got up to $100. And the monthly bill was $100, so I'm getting the same coverage at Choice for $60 to $50 a month. And the co-pays are only $75. So that's a big deal to me.

1 month ago

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Anonymous

I've used it 2 times. The first time, it wasn't all that good, and the second time, it was just a good experience. I didn't have to call in customer support. I just opened a ticket online, and I just followed up on the status online. I had to use it earlier for my refrigerator, and they asked me to contact the manufacturer and get it fixed through the manufacturer. So I was able to get it done. I've just used it 2 times. And the second time, it was just a good experience. The first time, it wasn't all that good. So I'll just give it some more time before I make any comments. I would certainly recommend it to a friend.

1 month ago

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Scott Staten Island, NY

You guys are terrible as a company. I am starting to believe others, friends, neighbors, and loved ones that Choice Home Warranty is a scam, a horrible company. to be a customer with and that you scam and lie to get out of covering what is stated in your policy. Well I have to believe them. I had your company send someone to my home when I made complaints about the furnace/ac unit not working properly and the heat not heating the upstairs properly. Your company sent someone in an unmarked vehicle that only had a screwdriver with him. He looked at the unit and found minor things that a 2nd grader would find. When I call is company back to find out the findings they answered as a house cleaning company. A HOUSE CLEANING COMPANY! Yes you read that right that it was A HOUSE CLEANING COMPANY! I had 3 different HVAC companies and each one said that there was an issue with my system and with my duct work. I had to hire a company to repair, replace and install new duct work, vents and returns. This is coming out of my pockets, I am going to contact my lawyers and take legal actions against your company. I will show them my policy, what is supposed to be covered under the policy that I am paying for each year. You pulled a scam and now you are costing me more money. I am disabled and may even contact the American Disability Act to tell them what you are pulling on disabled people and most like senior citizens. would don't know better and trusted your company.

5 days ago

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katherine duke Arlington, TX

Ease of opening claim. Dislike too long of window from vendor that responds to claim. For instance, 7am to 6pm. That is all day!!! For a working person that is very inconvient.

5 days ago

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Deborah Newark, OH

Appointment for repair was timely, repair person was pleasant, efficient and cleaned up after himself. He explained what was the,problem and how he would repair it.

5 days ago

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William

I really liked the serviceman who came out on the scheduled date. However we are looking at 4 weeks before the dryer part will come in. Up to this time we were really unhappy with CW—didn’t show up for appointments. Things seem to be better.

5 days ago

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Peggy Noblesville, IN

I liked the fact that they honored their contract by finding a company to perform the repair work and kept me informed of the progress during each phase of the repair.

6 days ago

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Barbara H.

I have had Choice W Yes arranty for several years now. I’ve had to call them several times for my appliances not working properly. I have always been satisfied with the technicians that they send.

6 days ago

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vincent stanley Columbia, MO

Had a serious water leak under my sink and was replaced on less than three day. Did a great job. The garbage disposal was tightened up and the leak was stopped.

6 days ago

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Carol Perez Cleveland, OH

Quick to schedule appointment, but fairly long wait (1 week) for repair person to come out to look at it. Then even longer (2 weeks) for appointment to come back and actually fix the issue. For a large family, 3 weeks is a long time to go without washing clothes

1 week ago Edited March 18, 2024

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Tes Kefle

The quick response. I called on Saturday afternoon when I found out my heater was not working. On Sunday I was notified service was schedule early Monday. Chicago as you know the weather changes so rapidly. So on Monday the heater was fixed and running well. Thanks Choice.

1 week ago

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Peter Kingan Houston, TX

My appliances were repaired in timely manner. My kitchen was left totally clean and like no one was ever there. Everything works great. Service man called and let me know time line

1 week ago

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Ray Milne

To date we have had no regrets with CHW…their response time to general inquiries as well as repair needs have always been prompt and professional. I have recommended this company to a number of people.

1 week ago

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joe verrengia

The only thing that I would like to change about this company is the length of time it takes to get a gift card when they’re replacing an appliance, other than that they’ve been fantastic and the people who answer the phone to help you are very knowledgeable and helpful And fully address any problems that you may have

1 week ago

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Jeff Davis

I don't understand why that a company out of Tampa which is across the bay was dispatched to Largo however they were very good in communicating with me and they arrived on time as promised. I was at work and had my neighbors at the house and the repairman would not tell me anything over the phone as far as what was wrong or what he did he did not leave a detailed bill. Other than that the refrigerator is working he did not leave a mess everything was fine. He was at the house less than 30 minutes I believe

4 days ago

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Katherine Dauterman

Alvin was pleasant and professional. He verified the information I had read on line so that I could be certain that items on previous warranty with different company were covered. My home warranty with Choice will be in effect the day my old Warrenty expires, After an extremely frustrating conversation with old warranty company it was so nice to speak with someone who had the experience and the knowledge to act so professionally. As a retired customer service manager, I would hire him in a heartbeat. Thanks.!

4 days ago

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Yes NY

I was very hesitant to go with another warranty company. I’ve had the worst experience with all others well, I had to use it for the first time yesterday and it was a very good experience. I will always request this technician. He was very professional and very efficient. I’m hoping moving forward I have the same Experience with all my repairs I have two houses with them

5 days ago

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Vicky Council Bluffs, IA

I liked the way the service technician was able to check our washer out within 2 weeks of notifying you that the washer was not working correctly. After he examined it and determined that he could no longer get the correct parts, he notified CHW. And, within 5 minutes, we were told that CHW would pay for a new washer for replacement.

3 weeks ago

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Irma

I had to have a heating unit replaced and I did not know the time frame would take so long. Right now, it's cold and I have no heat. When I called they did send a technician out, and the technician told me what was going on and that my unit would have to be replaced. And that was about 2 weeks ago and the only thing I can find out now is that the unit has been ordered, but they can't tell me when it would get here for the technician to install the unit. So I am not happy right now.

3 weeks ago

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Tim

The last time we used it was to unclog the toilet. But about 30 to 45 days the toilet quit working again and the company was called, and they said it had been 31 days and we would have to go back through the warranty company again. All in all it's been a good experience. That's the one thing.

3 weeks ago

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Joyce

Toward the end of last summer, they sent someone here to fix my dryer and he said it needed a certain part. He was going to order it and I never heard from him ever again. But my dryer was working after he left, my dryer was working okay, everything was fine, so I just didn't contact Choice again.

3 weeks ago

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Barabra

I don't like not being able to call that everything has to be done online. I've had to use it twice now, and everything was good, except for the fact that I had issues getting things set up. So I would have preferred to talk to someone than have to go online.

3 weeks ago

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Denny

We discovered a leak in the basement, and we couldn't tell where it was coming from. So we called up Choice, and they wanted to send a representative, or a plumber out 3 days later. And it took a lot of convincing to get them to understand that it was a leak and that it had to be fixed now because it was dripping all over the place. We finally got them to come out the same day, but the plumber couldn't find the source of the leak. And so, we cut two holes in the wall of my laundry room and I got charged $90 a piece for those, in addition to the $85 service call fee. I didn't think that was right that I should have to pay for those holes to be cut in my wall. Then the follow-up to that is trying to get those holes repaired, I called up Choice again. And they sent out a drywall person who patched the holes and put the mud on them and then didn't sand it or paint it and I can't get down on the floor with my new knee to be able to finish the job. So I got charged another $85 call for someone to do half the job and was willing to quote me on finishing the job, which should have been part of this all along. So both things got attended to, but they weren't done right. And I kept on getting these requests from first the plumber and then the drywall guy for extra fees that weren't supposed to happen after my $85 service fee.

3 weeks ago

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Elsa

Getting service right away was hard. Recently, it seems to have improved a little bit, but initially, like $25,000 in damage in the basement because of the delay, in getting the sump pump and the the water heater. Once broke and it took like 3 days to get it repaired. And then the other one had broken and so by the time, everything was all said and done, giving a lot of damage, but thankfully I'm well insured, so it's all covered. Since then though they've come right away. The most recent one which followed the garbage disposal. They were here within a day and before I even said something, they were not only there, they placed it right on the spot and it was done.

3 weeks ago

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Pat

I have two accounts with you right now. One for a home in Florida and one here for my home in Pennsylvania. I had a refrigerator go bad. I had the repairman come out. I paid the amount that I had to give him. He looked at it and he said this cannot be repaired. And I saw that too. And it had to be replaced. And I was under the impression when I signed up for both of these contracts and I had a contract year before this for a home in North Carolina, but I was told it was going to be replaced. My refrigerator was not replaced. I was given a customer service woman that I had to talk to concerning that because I did not accept what they were giving me. I paid $2,300 for the refrigerator. And I was supposed to be given 900 and some dollars, which I still have not gotten yet after 3 weeks. She said it would take a while, but it's over 3 weeks, and I still don't have a penny. I had to go out with my own money and buy a new refrigerator. I said, why are you only giving me 900 and some dollars for a refrigerator that's over $2,000? She says because we found out that people, if we replace the refrigerator, they don't like it, and they have a different choice. So we decided to just give them the money. I said this is half of what I need. She said, told me to go to American Freight that they have refrigerators there, that I can get cheaper, they might have dings on them, or they might be okay, and that can replace it. I did all of the research on American Freight, and they are a shoddy company, they screw you over. If the refrigerator doesn't work, you're stuck with it. They ignore the call. Somebody you don't want to deal with. So I'm back to paying the full amount on my refrigerator. I feel bad because I took Choice. After all, it was rated the number one warranty company. And I'm disappointed for that. And I'd love to know where my check is for the refrigerator. And I still don't know why I don't get the full amount to get my even close to the full amount to get my refrigerator replaced.

3 weeks ago

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Carol

I used the warranty the last time my heating went out. It was very cold outside and I was given the wrong information, information that was canceled out. But it was not canceled out, I was called by mistake. It was a little confusing with my scheduled appointment. It was canceled, but it wasn't canceled and I had to go out and purchase the heater because of the length of time that it was supposed to have taken, which it did not. But the gentleman who came to work on my heat was very pleasant. He arrived and we did repair the heat. And he was very helpful in pointing out a couple of things for me. And I was I was happy with him.

3 weeks ago

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Carolyn

You guys have provided great customer service anytime I have any questions or a problem. My microwave went out last month and I used it. The guy came out and evaluated it. He was unable to fix my microwave because it's outdated, so, they sent me a gift card to replace it.

3 weeks ago