- Choice Home Warranty
Choice Home Warranty
check_circle VerifiedChoice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.
The Good
- Choice Home Warranty Cost
- First Month Free
- Customer Service Open 24/7
- No Home Inspection Required
- Knowledgeable, Dedicated Team
- Real Estate Agent Packages
- Transferable Service Contract
- Helpful Website
- Extensive Coverage
Choice Home Warranty Cost
Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.
Choice Home Warranty's average service fee is competitively priced at $60.
First Month Free
Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote.
Customer Service Open 24/7
Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately.
No Home Inspection Required
Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.
Knowledgeable, Dedicated Team
With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.
In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.
Real Estate Agent Packages
Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.
Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.
Transferable Service Contract
With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.
Any warranty contract can be renewed each year and is 100 percent transferable.
Helpful Website
Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.
The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them.
Extensive Coverage
Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioner and a refrigerator.
The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:
Basic Plan: $495 per Year or $43.75 per Month |
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Total Plan: $600 per Year or $52.50 per Month |
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Optional Coverage: Cost per Year |
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The Bad
- Claim Denial Cases
Claim Denial Cases
Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.
However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future.
The Bottom Line
Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.
Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.
It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.
With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.
Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous.
Call our recommended rep over at Choice Home Warranty below.
1-(855) 416-4247
User Reviews
Star Rating
12,584 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Verified Customer
Jimmie
They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.
bookmark Featured Review
Verified Customer
James
They are knoweldgeable, friendly, and professional. The repair person came out and he was outfitted with his mask because of the virus and he came in and inspected the appliance and told me what was wrong and what needed to be done. Then he had the parts and he repaired it and was on his way. They are very responsive and prompt.
Gloria Jean McClendon
Not pleased with my first claim with problems with our water line that supply water to the home. This is attached to our home and I feel as if it should have been taken care of. I don't know if I will renew my coverage or not.
david wittenmeier
Promptly responded. And provided great service.
Alix Matos
My first claim was denied for ductwork, so I am disappointed that ductwork is included in the contract, I've been paying for my policy for several months, and the claim was denied. Don't say something is covered when it isn't. I paid $85 for the contractor to come out and I don't know why the claim was denied. From the email I received, I thought it was going to be covered so I was surprised when the contractor said it was denied.
Nancy Lopez
Signing up with Choice was easily explained by service rep.
rob C
Easy to file a claim and technician picked up claim quickly. Had problem fixed same day.
Susan McEwen
Poor. I am disappointed by Choice Warranty Company. The last two times I have had need to call, the response has been negative. An offered replacement amount was so low it was not possible to find a comparable appliance remotely near the quality and options. That ended up being mostly out-of-pocket repair. This week, another disappointment on a repair of the same item, but different parts broke down. Choice refused repair costs. Appliances have many moving parts, especially washers. A policy that allows only one call on such an item is unrealistic and has created great dissatisfaction in this customer. When it is time to renew my 3-year policy, at this time, it is likely to be considered with great scrutiny, lest they are all alike: promise aid, satisfaction and security, then deliver little financial assistance and lots of frustration.
Cindy Strouse
It's frustrating when you call on a weekend due to a broken hot water heater and it takes until monday to send a tech. When the tech comes out, he only takes pictures to submit back to the warranty company. Then they have to order the tank and come back to replace, ultimately i've been out of hot water for 4 days. No showering, washing dishes, washing clothes, everything is impacted. If they could have sent a tech on Sat or Sun to do the evaluation call, it could have sped the entire process up. Not thrilled with this experience.
TI'm J Vohar
Calls are answered with reasonable amount of time. Scheduling appointments is also reasonable short time.
SusanC
Very easy experience. The tech they sent was wonderful.
Nicole Osagie
There needs to be a change as more claims to systems being denied because of normal wear and tear. You need to sale a provision for normal things like rust and corrosion. Really thinking about changing companies.
Reine Gravier
I called to request service and was told there was a long wait but they would call me back and I would not lose my place in line. Never did get a call back that day, and had to call again. I did call and speak with someone the next day and they took the information. I got an email saying I could search for help myself if I wished (at least that was what I understood by the wording) but I did not even try to do that. Then I received an email saying someone would call me and would be to my home within 24 hours. I did receive a call from the tech within 10 minutes and he was right here. He looked at the dryer and said he would check for the element at his shop and if there would be back likely by the end of the week - called the next day and came to fix it within the week. Choice Warranty sort of dropped the ball re the promised call back - but in the long run, I had a working dryer quickly and I was very pleased with the tech.
bhupen gandhi
they take care of the issue friendly cutomer service
Jerri Roberts
Nathan was very helpful and worked out a plan that works for me. Experience was excellent.
Verified Customer
M B
Poor contractors. They are not reputable.
Reply from Choice Home Warranty
Mar 01, 2021
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.
Verified Customer
Dr. Brian T Bennett
Not impressed with the way it is handled or shoveling off responsibility to 3rd parties
Reply from Choice Home Warranty
Mar 01, 2021
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Verified Customer
Carrin Brown
They were very attentive to my needs and answered every question I had.
Dfri
I've had a policy with them for two years and every time I have a repair request it takes jumping through hoops. After they send someone for service call and you need repair or replacement ita always double talk of what's NOT COVERED which seems to be most things. I have repair or replacement and they tried telling me my AC system which needed coil replacement wouldn't be covered because of rust from leaking freon. I lost it. Spent days and days to try to get some resolution as this unit is only 7 years old and under warranty and they said it still would cost me. They said I would need to pay install fee and part would be now covered under warranty. I need my AC now as I am in Florida but I will fight any charges above my service charge fee of $60. Once my contract runs out I will run not walk away from them and I would never recommend them.
David Urwiler
It appears their goal is to get out of paying for any repairs. The assessments are made after you pay for the service visit.
Landell Jones
Very good and quick service. They sent a knowledge and professional contractor to diagnose my issue and choice quickly honored the repair. I will definitely recommend Choice Home Warranty to anyone who owns a home
Sandi
Choice is the best! No need to look for service. They do it for you!
Steve
Not worth the money, totally dependent on the quality of the vendors chw uses. I've had a problem with each claim I have made. Denied on first claim said not covered. Second claim after 2 weeks vendor never showed up. When a different tech showed up said he only just started working on appliances. Last claim vendor never fixed problem and I'm having trouble getting them to come back. Stay away.
Roberty
Like price compare others company's others company they don't have same covers whit the money
Nancy J Williams
I made a call to Choice Home Warranty I schedule for an appointment of date and time. The technician arrived between the time frame schedule. Check out my microwave but he informed me of a part to be order and when the part come that Choice will call me so they can schedule a time and date to return back to complete the job of get my microwave up and running.
Lovita Redd
I like how easy it was to request service/file a claim. The communication from the company was immediate upon making the request.
Pradeep Dewan
Very efficient service. The staff was very helpful and nice to talk to
Alyssa M
My first claim and it's denied. My 24 year old HVAC unit breaks and is determined it's a valve that broke when in fact it's actually old age that led to it. I do not have much faith in keeping with CHW after my first claim. I'm unsure if I will keep it long enough to make a second claim.
Reply from Choice Home Warranty
Mar 01, 2021
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage.
Ryan Falk
Quick response, and very helpful. Didn't have to wait on hold too long.
Valencia Rucker
This has been the worst experience of our time with Choice home warranty. Our microwave went out and it took the company 2 weeks just to find a technician after countless calls into customer service. After a technician was found it took another week for him to come out to inspect the microwave. After the diagnosis, choice home warranty decided to replace our unit. But little did we know they would only offer HALF the cost of the value of our microwave. So we had to pay a service fee to the technician ($75) + the remaining money to get a replacement unit. Of course, the claims rep wasn’t able to increase our offer amount. The customer service was unhelpful, the offer amount was a joke and the time we spent waiting with a broken until was unacceptable HORRIBLE EXPERIENCE!
Reply from Choice Home Warranty
Mar 01, 2021
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
RW
I filed the claim and within two hours an appointment was scheduled. The technician was professional and courteous and did a great job. Thanks!
Deborah Garrett
I called Choice at 11:15pm and they were there for me almost immediately. The person I spoke to was very patient with helping me figure out what ruptured, the pipe or the dishwasher itself. He filed a claim for plumbing. I am very appreciative for Choice's ability to handle this so well.
bARRY DARUGAR
I had to wait 4 daYS TO GET SERVICE. I CAN GET ABETTER SERVICE AND CHEAPER.
Reply from Choice Home Warranty
Mar 01, 2021
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
p Benajam
I had to find my own technician. I paid $85 to appliance repair and then find out that CW cancelled the order. So I had to file another claim because they could not find another technician to come out to service my dryer. I was told that I would be reimbursed the $85. So I found a new company to come and service the dryer. I pod $95 for them to diagnose dryer issue. Sent in work order which was approved. So now I have to call and get my original $85 back and I need to pay when the 2nd service technician comes to repair dryer. So I am out approximately $350. Not very happy.
Reply from Choice Home Warranty
Mar 01, 2021
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate /your feedback. In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
thomas c delashmutt
I was told my repair would not be covered because I did not click the proper button. I was informed that I should find a technician to fix my problem and submit the invoice to Choice. I did find one and then a new garbage disposal was installed and the next day was informed by you that you were sending a tech to fix my problem .
Ruthie Baker
I left a detail message about the plumber that repaired the pipe. How messy he left my kitchen, no tarp to cover ANYTHING and appliances, floor, counters, sink, and stove had drywall in around and under. He didn’t clean up very well at all, and no respect for my home. In the process cut 4holes in my kitchen and told me the water filled light would be alright, only for it to go out shortly after he left. I’ve NEVER gotten a response from Choice Home or a simple apology. The experience was far removed from amazing. It was horrible and stressful. There’s so much more to add, but it seems to be no point
Reply from Choice Home Warranty
Mar 01, 2021
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Cokeinvader
I have always had great service from the choice warranty. Quick response on my claims.
Kristy Livesay
The second attempt to have a technician come to address my leak was finally successful, but the issue was not appropriately assessed or addressed. I am now filing my second claim after already replacing the ceiling drywall, which will likely need to be torn out to fix the plumbing leak.
Reply from Choice Home Warranty
Mar 01, 2021
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Cynthia Zegeye
The gentleman who visited my home was professional and very courteous. He was also knowledgeable regarding what was transpiring with my water heater. He was able to communicate effectively and efficiently step-by-step the process.
Isiah Washington
Friendly, knowledgeable, and responds to calls/claims in a timely manner.
Richard groth
Very informative and completely assured of coverage details. Offer was great and will be able to review with forwarding email confirmations
amy
very quick to respond to my problems got it fixed right away
Emmanuel Gorres
Wow what a relief, This Company has shown me with great outmost respect and professionalism than any of the other Home Warranty companies. I had problems with the other company I was with and decided to go with the best - And Choice Home Warranty is TOP NOTCH THE BEST. Quick response and quick turn around time. The price per month is unbeatable, this company I can truly vouch for as being #1 in the business and all around professionalism.
Rex McCullough
Process was easy to get policy over the phone.
Audrey Brown
The Tech was professional and knowledgeable , The job was done right and I am a happy customer.
Edward Carnine
Excellent and Reliable Appliance Repair is the best we have ever had.
Tina
I recently switched to Choice from THP. The claims process I received for my dryer was fast and excellent. The contractor that was assigned to me was very professional and able to have my dryer working the same day. Thank you so much
John Daino
CHW sent a low end repair service to check out a bearing failure noise in our LG front loader washing machine. The technician did admit he had little experience on LG machines. His report to CHW stated in his opinion, the failure was caused by OVERLOADING and ABUSE. Also he claimed the repair was extensive and complex. When in FACT we NEVER OVERLOAD or ABUSE the machine. CLAIM DENIED BY CHW due to some fine print on ABUSE. END RESULT......We purchase a NEW LG front loader machine. Interestingly a SKILLED LG repair technician installing the new machine informed me of 2 important FACTS. 1) The bearing failure is normally caused by AGE not overloading or ABUSE. 2) The fix could be done in less than 2 hours using approx. $160 in parts. I had to pay for the CHW service call and also for the price of a NEW WASHER $$$$. In my opinion CHW does not use quality repair facilities , probably saving money for CHW and also using such repair agents to check the ABUSE BOX as to facilitate claim denial. I paid over $1170 for coverage NEVER AGAIN BUYERS BEWARE CHW will work hard to DENY CLAIMS When choosing home warranty companies my advise is BUYER BEWARE of CHW.
Reply from Choice Home Warranty
Mar 01, 2021
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
roger newman
Our water heater went out yesterday morning, I contacted choice Warranty on line to request repairs. I received a call promptly from Choice with name an phone number of the company that would be dispatched to repair the water heater. Within an hour I had a call from Anytime Plumbing and a time window that the technician would arrive. Very happy with the process, I would highly recommend Choice.
Sheryl Bowen
I had an informative conversation w/ rep Leo