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Choice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.

The Good

  • Choice Home Warranty Cost
  • First Month Free
  • Customer Service Open 24/7
  • No Home Inspection Required
  • Knowledgeable, Dedicated Team
  • Real Estate Agent Packages
  • Transferable Service Contract
  • Helpful Website
  • Extensive Coverage

Choice Home Warranty Cost

Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.

Choice Home Warranty's average service fee is competitively priced at $60. 

First Month Free

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote. 

Customer Service Open 24/7

Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately. 

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.

Knowledgeable, Dedicated Team

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.

In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed. 

Real Estate Agent Packages

Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.

Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement. 

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.

Any warranty contract can be renewed each year and is 100 percent transferable.

Helpful Website

Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.

The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them. 

Extensive Coverage

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioner and a refrigerator.

The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:

Basic Plan: $495 per Year or $43.75 per Month

  • Heating system
  • Whirlpool bathtub
  • Garage door opener
  • Electrical system
  • Dishwasher
  • Ceiling fans and exhaust fans
  • Plumbing system
  • Built-in Microwave
  • Cooktop
  • Plumbing stoppage
  • Garbage disposal
  • Oven/range
  • Water heater
  • Ductwork
  • Stove

Total Plan: $600 per Year or $52.50 per Month

  • Air conditioning system
  • Refrigerator
  • Clothes washer/dryer
  • Heating system
  • Whirlpool bathtub
  • Garage door opener
  • Electrical system
  • Dishwasher
  • Ceiling fan and exhaust fan
  • Plumbing system
  • Built-in Microwave
  • Cooktop
  • Plumbing stoppage
  • Garbage disposal
  • Oven/range
  • Water heater
  • Ductwork
  • Stove

Optional Coverage: Cost per Year

  • Pool/spa: $180
  • Stand alone freezer: $40
  • Septic tank pumping: $65
  • Sump pump: $40
  • Limited roof leak: $70
  • Second refrigerator: $40
  • Septic system: $120
 
  • Additional spa: $180
  • Central vacuum: $40
  • Well pump: $100
 

 

See if you qualify

The Bad

  • Claim Denial Cases

Claim Denial Cases

Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.

However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future. 

The Bottom Line

Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.

Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.

It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.

With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.

Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous. 

We'll Introduce You!

Call our recommended rep over at Choice Home Warranty below.

1-(855) 416-4247

User Reviews

Star Rating

3.8
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11,285 Reviews

Review Breakdown

5 star
53%
4 star
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3 star
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2 star
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1 star
20%

Sentiment Criteria

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Jimmie

December 11th, 2019 DETAILS arrow_drop_down
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They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

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James

May 21st, 2020 DETAILS arrow_drop_down
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They are knoweldgeable, friendly, and professional. The repair person came out and he was outfitted with his mask because of the virus and he came in and inspected the appliance and told me what was wrong and what needed to be done. Then he had the parts and he repaired it and was on his way. They are very responsive and prompt.

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Param

November 25th, 2020 , VA DETAILS arrow_drop_down
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Very Poor Customer Service , Case Managers are not accessible at all and there is no response on claims for multiple days. Any appliance that we call for repair they are suggesting to replace and the price they ae offering is 10-20% of the cost and least bother about the customer situation or customer needs. This aweful company which promises alot but reality is not even meeting 10-20% of their promises. Easily repairable appliances also are suggested for replacement. I would not suggest anyone to fall in their marketing trciks and opt for multiple years contract with them or in a way dont pay in advance for multiple years. This is a real waste of money , time and more importantly we can get the repairs done with the same amount we pay for them every year.

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Larry

November 25th, 2020 Knoxville, TN DETAILS arrow_drop_down
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Great and very responsive. Techs that came were knowledgeable and fixed the issues.

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Dale Love

November 25th, 2020 Knoxville, TN DETAILS arrow_drop_down
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Technicians were helpful, communicative, and they did a good job. The only downside was the slow approval from Choice Home Warranty’s end for performing the work.

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terry klein

November 25th, 2020 Wichita, KS

You did NOT believe your local plumber. He had to make three trips taking photos before getting your authorization. He has over 20 years as a technician. How many does the guy on your end with a rubber pencil have in the field??

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christa wyatt

November 25th, 2020 Proctorville, OH DETAILS arrow_drop_down
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Was so so about my first claim.. they made it somewhat right.. second time I was lied to & still waiting on a supervisor to call me beck 3 weeks later, had to file a 3rd claim for 2nd claim because the company they sent sucked 3rd claim was denied due to rust the email stated but the heating element was melted in dishwasher so not sure where the “rust” came from... nothing about rust in description from company that came out.. save your $ for another company

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Kristen

November 24th, 2020 Denver, CO DETAILS arrow_drop_down
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0000 STARS HORRIBLE CUSTOMER SERVICE!!!! SAM CALLED ME BACK AFTER CANCELLING AND KEPT TALKING OVER ME AND STILL KEPT TRYING TO KEEP ME AS A CUSTOMER WHEN I SAID NO OVER AND OVER AGAIN AND HE WOULD NOT STOP UNTIL HE HUNG UP ON ME!!! RUDE AND UNPROFESSIONAL 3.

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Scott Donnelly

November 24th, 2020 Cape Coral, FL

Appears to be comprehensive coverage. Seems to be a great price for the length of the contract. Literally just agreed to contract 30 minutes ago. Hopefully the communication and responsiveness is as good if I make a claim.

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AWAD AWAD

November 24th, 2020 Antioch, TN

Technicians are the biggest problem because they are very slow to respond even if the problem cannot be delayed

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Matt Ehlers

November 24th, 2020 Doylestown, PA DETAILS arrow_drop_down
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Choice warranty gets a service technician out so they can diagnose the problem. Once they complete the eval then they need to submit to choice warranty to verify work will be approved. Choice warranty then always finds a loophole to decline the work and customer then has to pay out of pocket for the repair anyways. They've declined almost all claims I've put in over the past 5 years and unless its a simple cost effective fix will not approve. You're better off putting money in an account each month and saving that for repairs that come up. Would give a zero if available.

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Angela Munroe

November 24th, 2020 Greer, SC DETAILS arrow_drop_down
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They seem to be very concerned about your problem and eager to help as much as they can. They are usually very prompt in responding.

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Harry Feldpusch

November 24th, 2020 Galivants Ferry, SC DETAILS arrow_drop_down
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I have 4 properties with you covering several years each. Look me up. I've made only 3 claims total and 2 of those claims were not covered. At this time I am researching other providers and their coverage. Once I have found the provider that has better coverage and responds better, I will be calling for a rebate on all 4 contracts.

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Alynettem

November 24th, 2020 Missouri City, TX DETAILS arrow_drop_down
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I’ve been with Choice Home for at least 15 years and I’ve been a satisfied customer since... all of my claims have been fulfilled without any issues...

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Richard Canfield

November 24th, 2020 Cape Coral, FL DETAILS arrow_drop_down
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Great sales guy. After I signed up he’s disappeared. Impossible to get through and kept getting transferred to a computer. Tried to get a printout of my contract and was told Choice Home was a green company and denied my request. I’m 77 and handicapped and finally, on a one time basis, they’re going to send me a contract. Maybe. I dread putting in a claim.

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Eric Moore

November 23rd, 2020 Merrillville, IN

The sales rep was a little quick on the phone I just wanted to ask a few more questions. I'm very excited to be involved with this company so let's hope CHW wants to let me I was hoping to get my roof done.

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Nari

November 23rd, 2020 Irving, TX DETAILS arrow_drop_down
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Choice has provided a good resolution whenever I had issues. They are courteous and send the best technicians.

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Joselyn

November 23rd, 2020 DETAILS arrow_drop_down
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I feel confident that they will come out and do whatever is necessary without feeling like I am being taken advantage of or not given the proper information. Customer service is very good. I liked the efficiency they took care of my air conditioning problem. The tech that came out was very helpful and informative.

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Hermence

November 23rd, 2020 DETAILS arrow_drop_down
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I am not happy that I have to wait a whole month to be able to acquire the funds that are wed to me to be able to purchase the appliance I need. I should be reimbursed immediately.

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Reply from Choice Home Warranty

Nov 24, 2020

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Verified Customer

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Jim

November 23rd, 2020 DETAILS arrow_drop_down
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The last time I used the warranty, they showed up quick and fixed the problem. I put in the claim for the fridge and the next day they came. The actually seem to care.

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Michael

November 23rd, 2020 DETAILS arrow_drop_down
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The premiums are right and the copays are good. I’ve been with them a couple of years and I’ve always been happy. I needed somebody out here to snake the drain and he was very nice and did a great job. All problems are fixed every time I call.

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Barbara

November 23rd, 2020 DETAILS arrow_drop_down
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When I used my warranty for my refrigerator it took them four days to repair it but it was a good thing. You have no idea who they are sending out. Sometimes it is nice to order the work here. I would like to renew the service but the price went from sixty dollars for a service call to seventy five and that is not fair.

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Jessie

November 23rd, 2020 DETAILS arrow_drop_down
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Customer support is really helpful. They are really good and knowledgeable. Every time I call it is straightforward.

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Cecil

November 23rd, 2020 DETAILS arrow_drop_down
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I would highly recommend choice home warranty. They’re good. They get here pretty fast and keep me in the loop. When my air conditioning started messing up, and I live in Texas, they were on it. I am very satisfied with them.

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Richard

November 23rd, 2020 DETAILS arrow_drop_down
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The one time I used the warranty it worked like I wanted it to work. I needed to have someone come out to clean the gutters so that the house did not flood. They got someone here within 2 days to take care of it before the rains came.

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Leeann

November 23rd, 2020 DETAILS arrow_drop_down
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Choice Home Warranty is a lot better than some of the others. The are the best company for the price you pay. Customer service is very friendly.

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Kin And Yong

November 23rd, 2020 DETAILS arrow_drop_down
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Choice Home Warranty seems to go out of their way to try to accommodate their customers. I’ve been very successful using my warranty. There were a couple of cases where there was an issue with a leak not being covered but I am looking forward to more years of successful cases.

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Patricia

November 23rd, 2020 DETAILS arrow_drop_down
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When you put in a claim they call you pretty fast to let you know who is going to be contacting you. When my refrigerator wasn’t working the first tech they sent out wasn’t sure if it was going to work and they ended up paying me out because it wasn’t worth ordering the part. It took them three weeks to pay me out. I was pleased that I got the pay out though I wasn’t pleased that they didn’t follow through with fixing it.

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Francisco

November 23rd, 2020 DETAILS arrow_drop_down
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There was a little problem with the initial response, they arrived a couple of times off the scheduled time and had to reschedule and after that everything worked perfectly. So far I am satisfied with them. I would recommend this company.

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Nemark

November 23rd, 2020 DETAILS arrow_drop_down
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At the moment it seems to be a decent value. I had some air conditioning service done and it went without a hitch. Some items have to be negotiated because they can be a little picky about their perspective on covering some things.

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Gabriele

November 23rd, 2020 DETAILS arrow_drop_down
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I am pretty happy with the service because they took care of my air conditioning in the summer time. They did a marvelous job with that. I was disappointed that my porch was not covered and nobody came out to look at it.

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Joe

November 23rd, 2020 DETAILS arrow_drop_down
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They were prompt and very courteous with their reaction to what I needed done. They got someone out within 48 hours. The company they sent out was very courteous with me and told me what they would do every step of the way.

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Charlene

November 23rd, 2020 DETAILS arrow_drop_down
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My last couple of experiences with choice home warranty have not been nice. I had a warranty service on my washing machine and it took them a whole month to find out if they would fix it and order the part and it is still not fixed so they gave me money to buy a new one but they only gave me three hundred twenty five dollars. I do not get quality service from them. I had another incident where my pump went out and they didn’t pay for the part.

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Reply from Choice Home Warranty

Nov 24, 2020

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Verified Customer

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James

November 23rd, 2020 DETAILS arrow_drop_down
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All the service people I’ve met are really nice, good people that seem to know what they are doing. They come prepared. Customer support is very responsive. I always get service scheduled within 48 hours. When I called about my air conditioning, somebody came the next day. I have been very happy with them so far.

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Anonymous

November 23rd, 2020 DETAILS arrow_drop_down
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Their response time is good. I’ve used it twice and both times, they were very quick to respond and to get someone here. I have had no problems with the technicians. I am satisfied with the company.

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Henry Lavigne Jr

November 23rd, 2020 Humble, TX DETAILS arrow_drop_down
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every one you send to us very friendly know there job very well thank you.

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George James Michaud

November 23rd, 2020 DETAILS arrow_drop_down
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I have not been happy with the service ...when the air-conditioner had to be repaired I heard there was a list of reasons why it would not be covered...so there pretty much needs to be an act of God for it to be fixed///turned out that most was covered under warranty but they tried to charge me for everything...the microwave in the house has need fixing now about 4 times and eac htime it costs us 60 dollars and supposedly the last time it was just going to be replaced but again do as little as required was the approach

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Reply from Choice Home Warranty

Nov 24, 2020

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Verified Customer

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Suzy

November 23rd, 2020 DETAILS arrow_drop_down
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Never had any problems claims process is seamless and customer service associates are always great, very friendly, knowledgeable and ready to help.

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Maritta Sumner

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Good professional service provided, especially plumbers.

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L.G.

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Customer service reps. were very polite, knowledgeable and took care of my problem with one phone call.

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Aida

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customer service is great and quick in getting me assistance

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James E Healey

November 23rd, 2020 DETAILS arrow_drop_down
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to slow to settle claims. weasel clauses.

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Reply from Choice Home Warranty

Nov 24, 2020

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

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Susan Buzon

November 23rd, 2020 DETAILS arrow_drop_down
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This is the worst experience of trying to get help since I signed with choice warranty years ago

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Reply from Choice Home Warranty

Nov 24, 2020

We regret to hear your frustration. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Verified Customer

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Melvia Merrill

November 23rd, 2020 DETAILS arrow_drop_down
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Great customer service and always get a repairman out quickly

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Cash Craig

November 23rd, 2020 DETAILS arrow_drop_down
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Terrible communication. Zero follow up on issues. Takes way too long on issues.

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Reply from Choice Home Warranty

Nov 24, 2020

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Verified Customer

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Diane Felmore

November 23rd, 2020 DETAILS arrow_drop_down
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Very quick, efficient and sent the best contractor with quality work.

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Patrick Maloney

November 23rd, 2020 DETAILS arrow_drop_down
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excellent response time, excellent service reps and quality workmanship

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Charles Ferino

November 23rd, 2020 DETAILS arrow_drop_down
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Always replies promptly and most of time good techician.If you get a bad repairmarman they will send you another with no additional co-pay

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Joe Endres

November 23rd, 2020 DETAILS arrow_drop_down
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Good Service,Good Value,Reasonable price

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Earl Cross

November 23rd, 2020 DETAILS arrow_drop_down
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Quality customer service and satisfaction.