- Choice Home Warranty
Choice Home Warranty
check_circle VerifiedChoice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.
The Good
- Choice Home Warranty Cost
- First Month Free
- Customer Service Open 24/7
- No Home Inspection Required
- Knowledgeable, Dedicated Team
- Real Estate Agent Packages
- Transferable Service Contract
- Helpful Website
- Extensive Coverage
Choice Home Warranty Cost
Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.
Choice Home Warranty's average service fee is competitively priced at $60.
First Month Free
Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote.
Customer Service Open 24/7
Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately.
No Home Inspection Required
Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.
Knowledgeable, Dedicated Team
With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.
In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.
Real Estate Agent Packages
Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.
Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.
Transferable Service Contract
With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.
Any warranty contract can be renewed each year and is 100 percent transferable.
Helpful Website
Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.
The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them.
Extensive Coverage
Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioner and a refrigerator.
The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:
Basic Plan: $495 per Year or $43.75 per Month |
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Total Plan: $600 per Year or $52.50 per Month |
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Optional Coverage: Cost per Year |
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The Bad
- Claim Denial Cases
Claim Denial Cases
Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.
However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future.
The Bottom Line
Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.
Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.
It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.
With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.
Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous.
Call our recommended rep over at Choice Home Warranty below.
1-(855) 416-4247
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User Reviews
Star Rating
10,387 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Verified Customer
Jimmie
They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.
bookmark Featured Review
Verified Customer
James
They are knoweldgeable, friendly, and professional. The repair person came out and he was outfitted with his mask because of the virus and he came in and inspected the appliance and told me what was wrong and what needed to be done. Then he had the parts and he repaired it and was on his way. They are very responsive and prompt.
Cornelius Landry
So far so good. Made a claim again. Seems to go well. They denied my first claims.
Verified Customer
Becky Neumann
Our AC went out and although it took 4 days to get a company here, they did arrive and fix and did only charge the co-pay!!
Verified Customer
Dan Musgrove
I made an appointment to get my water softener checked and it wasn't covered. Why even make the appointment for me if it is not covered. I am out $60 dollars when it would always be denied.
Verified Customer
Joseph Chesky
I had 8 no shows despite repeaed calls to your company assuring me the technician was on his way- still waiting now going on two months for my dryer to be fixed- I am sick and tired of being lied to by your representatives
Verified Customer
Gloria Wells
They responwd to my issue quick and prompt.
Lettie Field
Choice Home Warranty has helped me on three occasions in the past year (sure hope 3rd time is a charm!) for different problems each time. My heat was repaired last winter, my A/C this summer, and just now a plumbing leak. Response time is great, and the crew sent out have been wonderful. I also like the fact that I speak with a real person on the phone who calls back once an appointment has been scheduled (within 24 hours), and then later to check on results. I was with another home warranty company when I first moved to this area and was very dissatisfied with them. I highly recommend Choice!
S Silva
Avoid this company at all costs. I've had their service for about 4 months never had to use it until recently. My very first claim is related to my pool heater that quit working and Choice denied it. They've stated that the failure of the unit happened over time and not during the contract duration. My pool system was in perfect working condition when I started my contract and failed about four months into my contract. They opened an investigation to look into why my claim was denied and all the person did was to call me to say the same absurd response. This is not a trustworthy company, they will take your money until you need their services and at that point they will deny, leaving you no option other than canceling the policy and they keep your money. Avoid this company at all costs. You are better saving the money you spend with them to use to fix your equipment when it breaks.
Rajiv N
If you want to claim something, be ready to call, email and wait for 2 months without any responses. I made a claim for the first time with Choice Warranty on Aug 4 2020, after a few days a technician shows up, does the check up and takes the service fee, doesnt return my calls nor does any updates and after complaining multiple times with customer servicer reps another technician comes in after a week, and the I had to follow up with him again and again and again, and with Choice warranty customer service again and again and again for a whole month, I dont understand why they would not do it unless I remind them to, there's no follow up at all. After all this they decide the parts for my refrigirator are not available, that too for two times, all this while I had to either 'patiently wait' or explain the same thing to a new customer service rep again. Then, they assign my case to a Case Manager, who I repeatedly had to call everyday and leave a Voice message as it directly goes to VM, for 10 days, complain to customer service rep about the same, who always have the same answer, they cannot transfer the call to anyone else, all they can do is 'Escalate' and I would get a call back in 24 hours, guess what I had to call back every 24 hours and explain again to then to 'Escalate' again for another 24 hours which went along for 18 days. And after all this, the case manager has one deal for me, take it or leave it It doesnt even cover 1/3rd of my refrigerator costs, and apparently I cant talk to anybody other than the Case Manager and they have only one offer, that's it. What's the point of having an insurance when you cannot repair, cannot replace, and the only replacement you can give is 1/3rd of the current price of the refrigerator on the market, what should I be doing with it? I had to explain this to multiple people again and again and again, I dont understand how they can treat their customers this way.
willie mae and moses lynch
THANKS,THE YOUNG MAN [DEVONTA] THAT CAME THIS MORNING WAS VERY PROFESSIONAL,#1IAPPRECIATE THAT HE WAS WEARING A MASK THRU OUT HIS STAY,HE WAS VERY THOROUGH IN HIS INSPECTION,VERY PLEASED.IF THERE WERE 10 STARS TO GIVE HE DEFINITELY WOULD GET THEM.
Carol Lewis
Simple, easy and quick. Sign up and start saving today!
Burton Wilder
They had to go and come to much. Didn’t have the right parts. Did a temporary fix.that lasted long enough for the 30 days to expire.
Teddi
So far they have proven very inept, sending a Heating & Cooling company to diagnose/repair a kitchen oven. By his own admission the technician knew nothing about the oven. It has been three weeks and still no diagnosis and no repair.
EQ
Did not like that I was scheduled to wait 5 days before an appointment
Dave Gothi
Setting up the claim was an easy process and trouble free. I would recommend CHW to everyone
Meagan OBriant Hill
They solved my problem quickly and efficiently. I had a new garage door opener the same week it broke!
Connie Foster
I have been having issues trying to get services for my heater for 2 weeks now. I just finally recieved help by them sending out a technican for my washer that took almost 2 weeks and I have to wait for parts until November 13th just to get my washer fixed. And before that I waited to get my kitchen sink leak fixed for a whole month before it got fixed!!!!
carolyn armstrong
CHOICE HOME WARRANTY HAS HANDLED MORE THAN ONE CLAIM FOR MY HOME AND I AM VERY SATISFIED SO FAR WITH THEIR REPONSE AND CUSTOMER SERVICE. ROSE
Deborah Oblath
So far I thought Kurt was a good salesman and got me a good price. I hope that I’m not disappointed.
Gloria Madison
Alberto M was very helpful in getting a warranty set up for me. Great pricing and seems like it will be good coverage. Just signed up so no service calls yet!
Verified Customer
Rick Parry
Whenever I needed to use them for repairs they were able to help me.
Verified Customer
theodor brown
very good at what they do on time very polite
Verified Customer
Eric
Did not provide service or any help in the time of serious problems. With sewer backup in basement offer service in 9 days
Reply from Choice Home Warranty
Sep 24, 2020
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Verified Customer
Grace Collado
Reasonable charge per visit; prompt call back phone call to schedule service
Verified Customer
Mary A.Edwards
The technician who came was polite wore a mask did the repair did not leave a mess and graciously told me how much I needed to pay him for my part which was only $60. I wrote the check and he left.
Verified Customer
Joe Z
CHW has always responded to my requests professionally, and did the repairs the right way the first time, every time
Verified Customer
J.K.
We have used them a couple of times and they have been very responsive and helpful, solving our problem each time. We're very happy with Choice Home Warranty and consider them #1 in home warrantys.
Verified Customer
Kim
They always handle my claims professionally.
Verified Customer
Michele LaBlanc
I have had choice warranty for over 5 years and their monthy cost has only gone up $2.00 and their service charge has not gone up at all
Verified Customer
SG
I see little value in using Choice Home Warranty. The repair people rarely showed up, one of them took my $65 and never returned, they cancel at the last minute, it's generally been a very bad experience
Reply from Choice Home Warranty
Sep 24, 2020
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.
Verified Customer
Tom Iorizzo
When an appliance needs replacement they try to offer you a cash payment that does not cover complete cost plus installation.
Reply from Choice Home Warranty
Sep 24, 2020
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
Verified Customer
Walter
Their technician arrived and diagnosed the problem right away! Then proceeded to fix the problem in a timely matter.
Verified Customer
lori
Quick response, really great vendors that help with repairs. It's given me peace of mind.
Verified Customer
Judy S.
Always room for improvement. They are better at covering items than they were 3 years ago.
Verified Customer
Cindy Manganiello
Had two different problems in the last two months they fixed everything I’m very pleased
Verified Customer
Wayne M Scott
Don’t provide the best contractors to do any work
Verified Customer
anita render
My claim was so easy and very professional
Verified Customer
Ernell Sealey
The technician were very knowledgeable ,and took pride in their work,excellent service
Verified Customer
Marie Medina
Professional service on time and fixed the problem.
Verified Customer
E. Pat Parker
Never finish anything they start and lie about required services.
Reply from Choice Home Warranty
Sep 24, 2020
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Verified Customer
Jerry Hickman
Choice is responsive at reasonable cost.
Verified Customer
Antoine Elghossain
This is the second time thaat I am told an appliance is not covered. eg. garage door is, but not remote.
Reply from Choice Home Warranty
Sep 24, 2020
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.
Verified Customer
Teresa Hiob
Quick to set up the claim, just wish their were not so many exclusions.
Verified Customer
felipa ramirez
The company is very bad at helping the customer they are willing to leave senior customers in 100 degree temperatures just to not repair something they should have
Reply from Choice Home Warranty
Sep 24, 2020
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.
Verified Customer
Robin Fredericksen
I would like to have more say in who does the work
Reply from Choice Home Warranty
Sep 24, 2020
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Verified Customer
Wayne
Hot water heater started leaking. Needed to be replaced. They paid nothing. A/C broke took 4 days to get repairs.
Verified Customer
Lisa Livers
Because they were unable to find technician to do my home repair so I had to find technician and they still haven’t paid any of claim I submitted.
Reply from Choice Home Warranty
Sep 24, 2020
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Verified Customer
Chrissy G
The few times I had to use them the were very efficient!
Verified Customer
Joann Overby
The service man was very professional. Took care of our problems.