Choice Home Warranty

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

They are knoweldgeable, friendly, and professional. The repair person came out and he was outfitted with his mask because of the virus and he came in and inspected the appliance and told me what was wrong and what needed to be done. Then he had the parts and he repaired it and was on his way. They are very responsive and prompt.

Very Poor Customer Service , Case Managers are not accessible at all and there is no response on claims for multiple days. Any appliance that we call for repair they are suggesting to replace and the price they ae offering is 10-20% of the cost and least bother about the customer situation or customer needs. This aweful company which promises alot but reality is not even meeting 10-20% of their promises. Easily repairable appliances also are suggested for replacement. I would not suggest anyone to fall in their marketing trciks and opt for multiple years contract with them or in a way dont pay in advance for multiple years. This is a real waste of money , time and more importantly we can get the repairs done with the same amount we pay for them every year.

Great and very responsive. Techs that came were knowledgeable and fixed the issues.

Technicians were helpful, communicative, and they did a good job. The only downside was the slow approval from Choice Home Warranty’s end for performing the work.

You did NOT believe your local plumber. He had to make three trips taking photos before getting your authorization. He has over 20 years as a technician. How many does the guy on your end with a rubber pencil have in the field??

Was so so about my first claim.. they made it somewhat right.. second time I was lied to & still waiting on a supervisor to call me beck 3 weeks later, had to file a 3rd claim for 2nd claim because the company they sent sucked 3rd claim was denied due to rust the email stated but the heating element was melted in dishwasher so not sure where the “rust” came from... nothing about rust in description from company that came out.. save your $ for another company

0000 STARS HORRIBLE CUSTOMER SERVICE!!!! SAM CALLED ME BACK AFTER CANCELLING AND KEPT TALKING OVER ME AND STILL KEPT TRYING TO KEEP ME AS A CUSTOMER WHEN I SAID NO OVER AND OVER AGAIN AND HE WOULD NOT STOP UNTIL HE HUNG UP ON ME!!! RUDE AND UNPROFESSIONAL 3.

Appears to be comprehensive coverage. Seems to be a great price for the length of the contract. Literally just agreed to contract 30 minutes ago. Hopefully the communication and responsiveness is as good if I make a claim.

Technicians are the biggest problem because they are very slow to respond even if the problem cannot be delayed

Choice warranty gets a service technician out so they can diagnose the problem. Once they complete the eval then they need to submit to choice warranty to verify work will be approved. Choice warranty then always finds a loophole to decline the work and customer then has to pay out of pocket for the repair anyways. They've declined almost all claims I've put in over the past 5 years and unless its a simple cost effective fix will not approve. You're better off putting money in an account each month and saving that for repairs that come up. Would give a zero if available.

They seem to be very concerned about your problem and eager to help as much as they can. They are usually very prompt in responding.

I have 4 properties with you covering several years each. Look me up. I've made only 3 claims total and 2 of those claims were not covered. At this time I am researching other providers and their coverage. Once I have found the provider that has better coverage and responds better, I will be calling for a rebate on all 4 contracts.

I’ve been with Choice Home for at least 15 years and I’ve been a satisfied customer since... all of my claims have been fulfilled without any issues...

Great sales guy. After I signed up he’s disappeared. Impossible to get through and kept getting transferred to a computer. Tried to get a printout of my contract and was told Choice Home was a green company and denied my request. I’m 77 and handicapped and finally, on a one time basis, they’re going to send me a contract. Maybe. I dread putting in a claim.

The sales rep was a little quick on the phone I just wanted to ask a few more questions. I'm very excited to be involved with this company so let's hope CHW wants to let me I was hoping to get my roof done.

Choice has provided a good resolution whenever I had issues. They are courteous and send the best technicians.

I feel confident that they will come out and do whatever is necessary without feeling like I am being taken advantage of or not given the proper information. Customer service is very good. I liked the efficiency they took care of my air conditioning problem. The tech that came out was very helpful and informative.

I am not happy that I have to wait a whole month to be able to acquire the funds that are wed to me to be able to purchase the appliance I need. I should be reimbursed immediately.

Reply from Choice Home Warranty

Nov 24, 2020

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

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The last time I used the warranty, they showed up quick and fixed the problem. I put in the claim for the fridge and the next day they came. The actually seem to care.

The premiums are right and the copays are good. I’ve been with them a couple of years and I’ve always been happy. I needed somebody out here to snake the drain and he was very nice and did a great job. All problems are fixed every time I call.

When I used my warranty for my refrigerator it took them four days to repair it but it was a good thing. You have no idea who they are sending out. Sometimes it is nice to order the work here. I would like to renew the service but the price went from sixty dollars for a service call to seventy five and that is not fair.

Customer support is really helpful. They are really good and knowledgeable. Every time I call it is straightforward.

I would highly recommend choice home warranty. They’re good. They get here pretty fast and keep me in the loop. When my air conditioning started messing up, and I live in Texas, they were on it. I am very satisfied with them.

The one time I used the warranty it worked like I wanted it to work. I needed to have someone come out to clean the gutters so that the house did not flood. They got someone here within 2 days to take care of it before the rains came.

Choice Home Warranty is a lot better than some of the others. The are the best company for the price you pay. Customer service is very friendly.

Choice Home Warranty seems to go out of their way to try to accommodate their customers. I’ve been very successful using my warranty. There were a couple of cases where there was an issue with a leak not being covered but I am looking forward to more years of successful cases.

When you put in a claim they call you pretty fast to let you know who is going to be contacting you. When my refrigerator wasn’t working the first tech they sent out wasn’t sure if it was going to work and they ended up paying me out because it wasn’t worth ordering the part. It took them three weeks to pay me out. I was pleased that I got the pay out though I wasn’t pleased that they didn’t follow through with fixing it.

There was a little problem with the initial response, they arrived a couple of times off the scheduled time and had to reschedule and after that everything worked perfectly. So far I am satisfied with them. I would recommend this company.

At the moment it seems to be a decent value. I had some air conditioning service done and it went without a hitch. Some items have to be negotiated because they can be a little picky about their perspective on covering some things.

I am pretty happy with the service because they took care of my air conditioning in the summer time. They did a marvelous job with that. I was disappointed that my porch was not covered and nobody came out to look at it.

They were prompt and very courteous with their reaction to what I needed done. They got someone out within 48 hours. The company they sent out was very courteous with me and told me what they would do every step of the way.

My last couple of experiences with choice home warranty have not been nice. I had a warranty service on my washing machine and it took them a whole month to find out if they would fix it and order the part and it is still not fixed so they gave me money to buy a new one but they only gave me three hundred twenty five dollars. I do not get quality service from them. I had another incident where my pump went out and they didn’t pay for the part.

Reply from Choice Home Warranty

Nov 24, 2020

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

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All the service people I’ve met are really nice, good people that seem to know what they are doing. They come prepared. Customer support is very responsive. I always get service scheduled within 48 hours. When I called about my air conditioning, somebody came the next day. I have been very happy with them so far.

Their response time is good. I’ve used it twice and both times, they were very quick to respond and to get someone here. I have had no problems with the technicians. I am satisfied with the company.

every one you send to us very friendly know there job very well thank you.

I have not been happy with the service ...when the air-conditioner had to be repaired I heard there was a list of reasons why it would not be covered...so there pretty much needs to be an act of God for it to be fixed///turned out that most was covered under warranty but they tried to charge me for everything...the microwave in the house has need fixing now about 4 times and eac htime it costs us 60 dollars and supposedly the last time it was just going to be replaced but again do as little as required was the approach

Reply from Choice Home Warranty

Nov 24, 2020

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

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Never had any problems claims process is seamless and customer service associates are always great, very friendly, knowledgeable and ready to help.

Good professional service provided, especially plumbers.

Customer service reps. were very polite, knowledgeable and took care of my problem with one phone call.

customer service is great and quick in getting me assistance

to slow to settle claims. weasel clauses.

Reply from Choice Home Warranty

Nov 24, 2020

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

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This is the worst experience of trying to get help since I signed with choice warranty years ago

Reply from Choice Home Warranty

Nov 24, 2020

We regret to hear your frustration. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Great customer service and always get a repairman out quickly

Terrible communication. Zero follow up on issues. Takes way too long on issues.

Reply from Choice Home Warranty

Nov 24, 2020

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

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Very quick, efficient and sent the best contractor with quality work.

excellent response time, excellent service reps and quality workmanship

Always replies promptly and most of time good techician.If you get a bad repairmarman they will send you another with no additional co-pay

Good Service,Good Value,Reasonable price

Quality customer service and satisfaction.