Choice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.

The Good

  • First Month Free
  • Customer Service Open 24/7
  • No Home Inspection Required
  • Knowledgeable, Dedicated Team
  • Real Estate Agent Packages
  • Transferable Service Contract
  • Helpful Website
  • Extensive Coverage

First Month Free

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote. 

Customer Service Open 24/7

Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately. 

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain home warranty plans, which enables a more seamless transaction process for those signing up for service. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.

Knowledgeable, Dedicated Team

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently. In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed. 

Real Estate Agent Packages

Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind. Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement. 

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will be able to start new coverage as soon as the old warranty contract policy ends. Any warranty contract can be renewed each year and is 100 percent transferable.

Helpful Website

Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. They have sections in their website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically. The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers a lot of common questions, making it easier for customers to find answers without having to dig for them. 

Extensive Coverage

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a dishwasher built-in. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as an air conditioning system and a refrigerator. The complete list of warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:

Basic Plan

  • Heating system
  • Electrical system
  • Plumbing system
  • Plumbing stoppage
  • Water heater
  • Whirlpool bathtub
  • Oven/range/stove
  • Cooktop
  • Dishwasher
  • Built-in microwave
  • Garbage disposal
  • Ductwork
  • Garage door opener
  • Exhaust and ceiling fans

Total Plan

  • Everything covered by the Basic Plan
  • Air conditioning system
  • Refrigerator
  • Clothes washer
  • Clothes dryer

The following items are eligible for optional coverage and can be added to either of the above packages:

  • Pool/spa
  • Well pump
  • Sump pump
  • Central vacuum
  • Limited roof leak
  • Septic system
  • Second refrigerator
  • Standalone freezer
  • Septic tank pumping

See if you qualify

The Bad

  • Claim Denial Cases

Claim Denial Cases

Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances. However, Choice Home Warranty will repair or replace appliances affected by normal wear and tear. Customers should make sure to carefully read the fine print of Choice Home Warranty coverage options and determine which of their current appliances will be eligible for coverage in the future. 

The Bottom Line

Choice Home Warranty is a respected organization with a solid track record. The warranty company offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.

It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems. With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.

Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, customer service is exceptional, and warranty policies are listed at affordable prices. 

Visit Site

We'll Introduce You!

Call our recommended rep over at Choice Home Warranty below.

1-(855) 416-4247

Disclaimer

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All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

3.2
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2,747 Reviews

Review Breakdown

5 star
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1 star
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Matt
July 22nd, 2019 Leander, TX

Provided quick and easily understood answers to any and all questions I may have asked. Rep was very upbeat and seemed to be proud to serve her employer.

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Ashley Calloway
July 22nd, 2019 Broken Arrow, OK DETAILS
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We have only had our policy 4 months with the purchase of our home. The seller chose the company and paid at closing. I ABSOLUTELY HATE THIS COMPANY!!! We placed a claim July 11 for our AC being out and was scheduled same day late in the evening for the next week Wednesday. I called the company the next morning and was told by the owner that they would not be able to make it to me and would more than likely reschedule my appointment. I called CHW and they did nothing! So the day of my appointment I recieved an email my appointment was canceled. I called them again and all they said was well we will submit another claim to the dispatch. Even when an appointment was not found in 12 hours I asked if I could hire my own tech because it was 81 degrees in my house they said they only reimburse at their rate even though all tech calls are about $100. It took 2 days to get a new appointment and it was scheduled for the next day. I again called the tech and he informed me he owned the company and WOULD NOT BE COMING TO MY APPOINTMENT OR 7 OTHERS CHW SENT because there was no work order and he doesn't send his employees to jobs with no information. All CHW sent was our name, address and email address. It is now Sunday July 22 and still NO Tech and NO AIR. And it seems no resolution and I call constantly!!!

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Jana
July 22nd, 2019 Littleton, CO DETAILS
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Don't waste your money!!! January 2019, we called in for an oven repair. It was a simple fix. Needed a new control board for an oven less that seven years old. I was told by a technician that they don't make control boards any longer. Five visits later-- in April, they had taken the existing control board tried to rebuild it twice (wouldn't work), and one of those times it sparked and blew out the control board and could have caused a serious fire. Filled the house with smoke. Lost all confidence in this company. I then decided to call the oven company. They told me, by law they have to have parts for seven years. I ordered the part, had it in a few days, called a technician from a local reputable company, it was fixed that week. This was almost FOUR MONTHS later!! This company would not pay for the service call. I asked for our money back. They gave us a fraction of the investment back. Please don't trust this company!

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Beverly Montgomery
July 22nd, 2019 Killeen, TX

The technition was on time. They knew what the problem was and fixed it the first time. They were very professional and polite.

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Carol M Kerner
July 22nd, 2019 Las Vegas, NV DETAILS
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When our air conditioner went out in 100 plus weather we were concerned about how quickly our new home warranty company would respond. Well they were great! They set the appointment within within 24 hours. They kept in touch reminding us of the appointment and the company they sent were fast and efficient. What a relief! We totally recommend Choice for your home warranty company.

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Shelley Winn
July 22nd, 2019 Buffalo, TX DETAILS
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I gave 1 star because there was not a choice for negative stars. This company is a scam and totally disreputable. On May 29, 2019 a fan blade on our A/C unit broke and damaged the condenser coils. Our claim was denied because they said the condenser coils were not covered, however the damage was done by the fan, which is covered. We filed a claim and were assigned a case manager and number. We were told we would receive a call from her. After several emails and phone messages to her with no response, I was able to talk to someone who assured me that I would receive a call from my case manager. This person did say only “normal wear and tear” was covered. I believe the fan blade breaking on its own is “normal wear and tear”. I shared that my husband is a 74 yr old Viet Nam veteran with PTSD who was recovering from a major back surgery at the time the A/C stopped working. To this date, 7 weeks later, we have received no contact from our case manager or anyone at Choice Home Warranty. Do your homework and read all the extremely negative reviews of this company. Please do not leave the insincere automated response.

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Patrick McKinney
July 22nd, 2019 Excelsior, MN DETAILS
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BUYER BEWARE. The company's claims are obfuscations and its dealings with customers opaque and convoluted. CHW does not do as it says. They could not find a technician in our area to fix an A/C unit that had failed. After nearly 24 hours, CHW was still unable to find a technician. During this process, communication with CHW was a complete black hole. We had to call them to find out what was happening. Ultimately, we had to source our own HVAC technician. The 15-minute claim of authorization is a fabrication, more like 6 to 7 hours. We were denied the claim and the fabricated excuse given was made from the information gleaned from 2 photographs and patently false. Our Tech advised CHW, over the phone, the unit was in very good condition, other than a shorted compressor. CHW determined that we had failed to maintain the A/C unit, a determination made from a single photo. A determination we find flabbergasting as we did maintenance in​ May 2019. CHW uses a strategy of delay, delay, delay until you are in a situation where you must take ownership of the project yourself to get results and then conjure a denial, so they don't have to honor their policy. Don't make this company your choice, it would be a mistake. The experience was completely unsatisfactory and a waste of money, both for the warranty and the value of our time.

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John C
July 22nd, 2019 Bowie, MD DETAILS
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This company is not worth one penny! When looking for a home warranty company, please look somewhere else! CHW does not care about their clients. They only want your money each month. I've been with CHW for about a year, and I've had nothing but paying a monthly payment and a $60.00 co-pay when the tech arrives. CHW does not listen to the tech (which is one of their contractors), on what they found the problem to be. When the tech submits the issue(s), and a system must be replaced, CHW will deny the claim, and have you submit an appeal, only to tell you, it's your fault and the unit is not covered. Please, DO NOT go with CHW. They are a big rip-off. Customer Service is bad, Case Manager is Bad, and they will lie when they are signing you up. I would have given them all zero's if the system would allow me.

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Rob Mangold
July 22nd, 2019 Springfield, IL DETAILS
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I purchased a home warranty that was in affect from 1/17/16 through 7/17/19. on July 11th of 2019, the air conditioning system began making a loud noise when it was running which vibrates the house. A claim was made that day to Choice Home Warranty. They did not find someone to take the job so we chose the option to hire our own HVAC professional and to be reimbursed for the cost. we contacted A service man and he agreed to look at it. we explained the process about the home warranty and gave him the claim number and information. He texted us after he looked at it and told us the blower fan was bad. He called Choice Home Warranty to explain the problem and they told him to go forward with the repair. He left us the invoice for $681 for parts and labor and we paid him. We then sent the invoice to the warranty company who is suppose to reimburse within 30 days. After this we received a denial email for the claim stating that excessive dirt on the blower motor caused the fan to go out of balance causing the problem. We then contacted the HVAC professional that did the repair to ask if this was true. He was very upset and said they were lying to get out of paying and that the problem was a bad bearing in the fan motor which caused the fan to go out of balance and it was very clean and there wasn’t any dirt. The Plumbing and Heating provided us a statement saying that the problem was due to a bad bearing and not excessive dirt. we filed an appeal with Choice Home Warranty and they were to assign a case manager within 24 hours.after 2 days someone contacted us and was rude and refused to answer the questions we submitted in writing. We believe this to be fraudulent activity and the warranty company is making up information to not pay a claim they authorized the HVAC professional to do. They also made up a reason that the service company has stated was a lie. We have filed a claim with the FDC and a complaint with the better business Bureau. Buyer beware!

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Darius Jones
July 22nd, 2019 Atoka, TN DETAILS
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I wish I could give 0 stars on this company. It took 2 weeks to get a technician out to look at my AC then Choice declined my claim without knowing the cause of my AC damage. I was advised I could pay to find out the cause and get back with them.

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Elias Jaalouk
July 19th, 2019 Ashburn, VA DETAILS
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When we found out about the problem with the AC the day before yesterday, I was very worried especially after I read all the negative reviews from other home owners who had similar issues with their AC's! However, we were extremely happy with Choice Home Warranty Customer Service and the service contractor, Premier HVAC Mechanical; within 15-30 minutes of my call yesterday, a claim was generated and an appointment was scheduled for Monday July 22. I knew a lot of people have been having AC problems due to the heat wave, so I did not expect to get an appointment sooner. However, to my great surprise, Oscar the Tech from Premier HVAC called me before noon and said he has a slot available right away and can come to check it; since I was at work, I told him I could not, but I will be home about 4:30 if that works for him; he said he can't promise, but he will try his best if he is done with his other service calls; we were very happy when he called about 7:30-8 and said he can come by; as promised, he came and checked everything, diagnosed and fixed the problem within an hour. Thanks to Oscar and CHW, our daughter had a nice sleep after suffering badly the night before! I can speak about my own experience, and I will definitely recommend CHW to my friends and family.

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Margaret B Smith
July 19th, 2019 Surprise, AZ DETAILS
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The worst customer service I have ever had. They don't cover A/C units like they say they do. In our state A/C units are used daily. Our compressor went out before the tech showed up they denied our claim. They said the unit was too old and not serviced properly. Tried to cancel service contract they won't answer phone and Email. Finally got it cancelled but they will not refund unused months. 7 months left on contract but they say no refunds period. This is a ripoff for sure. Asked to speak to manager was told she was manager and refused to let me speak to anyone else. Better business bureaus needs to investigate this business! I feel its a scam.

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Reply from Choice Home Warranty

Jul 19, 2019

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Sharon
July 19th, 2019 Myrtle Beach, SC DETAILS
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Our HVAC issue was addressed the day after we contacted Choice Home Warranty. Sea Breeze Services promptly responded and identified our problem. The technician who serviced our unit was a very capable, conscientious and polite young man. Our unit is back up and running thanks to this quick and professional response.

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Sue Piluso
July 19th, 2019 Cassville, NJ DETAILS
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choice was unable to get me a technician in my area a so I found my own technician, he diagnosed the problem called Choice and they agreed on the price and said they would send me a check within 30 days

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Briana
July 19th, 2019 Collierville, TN DETAILS
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The home warranty people themselves are really nice and helpful but the technitions that come out are not good and never keep appointmentments on time and even messed with my stuff to break it. Therefore, I won't be using the home warranty again since I am worried about the technitions they get services through.

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Reply from Choice Home Warranty

Jul 19, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs. Regards, Choice Home Warranty

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Jason Kacar
July 19th, 2019 Woodbridge, VA DETAILS
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Our washing machine was making a horrible grinding sound and the whole tub filled with water for a small load of clothes. We called Choice Home Warranty, they sent someone and a few days later we received an email. Telling us that we exceeded the load weight and will NOT fix our washer! My husband has been trying to reach the our case manager Douglas Latham, of course there has not been any return calls or email. My husband has called everyday and is sent to voice mail every time, why be a manager if you ignore your customers?? Our washer has been out since July 10, 2019 and we have an 2.5 year which you know they go through clothes quick, plus 3 adults. I went to the laundromat to do 3 medium loads and a large load of towels, it cost $10. I had to haul wet clothes so I could use my dryer at home to avoid more cost. How is that they determine that we exceed the load weight ? Are they living with us or have a hidden camera? That is just a escape goat to Not to uphold their obligations!! What do we do now since no one will call us back? Pay for repairs out our pockets, then why have a home warranty company? Buy a new washer which we can't afford either!! What a huge disappointment and waste of money to have this company

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Reply from Choice Home Warranty

Jul 19, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs. Regards, Choice Home Warranty

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Angry victim
July 19th, 2019 Houston, TX DETAILS
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If I can give a minus 5 Stars rating and I will. This company is run by nothing but bunch of crooks. Not only they do not provide service after their contractor received the service call fee, this company also steal my credit card information and charge me monthly without my acknowledged nor my authorization!! Be aware!!

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Reply from Choice Home Warranty

Jul 19, 2019

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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SRT
July 19th, 2019 Florence, SC DETAILS
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This company sucks. I went with them because of their price per month but you get what you pay for which was nothing. Looking at these reviews and speaking with tech that came out they never pay anything. I see a lot of folks AC claims were denied.

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Reply from Choice Home Warranty

Jul 19, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Not happy in NY
July 19th, 2019 Rochester, NY DETAILS
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MY EXPERIENCE WITH THIS COMPANY IS PRETTY BAD. I AM ON DAY 6 OF MY AIR CONDITIONER NOT WORKING. THEY TELL YOU STORY AFTER STORY AND LIE. THEY POST THINGS ON YOUR DASHBOARD AND DELETE THEM AND THEN THEY SAY THAT THEY NEVER POSTED IT. IF YOUR LOOKING FOR A HOME WARRANTY DON'T USE THIS COMPANY.

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Reply from Choice Home Warranty

Apr 19, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

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Ccrowe
July 19th, 2019 Macon, GA DETAILS
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This company is based out of New Jersey. I’m in the South. Have had 3 different company’s scheduled to come out for a simple belt for the dryer and 1 reason after another, it hasn’t happened. Not because of me. I’ve paid for warranty and been home to greet repairmen but it just ain’t happening. Company is not reliable. Out of nearly 3000 reviews, there are way too many dissatisfied customers. Negative reviews are almost evn with positive. Those are bad numbers. Guess I should have read more reviews. Says 5 star on its site. What a lie. I’m not happy and would never have bought this warranty had I known service was so extremely bad. Will look elsewhere. I work too hard for my money to cont throwing it away. Very shady business. Would not recommend in fact I would tell people to look elsewhere.

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Christy
July 19th, 2019 Jacksonville, NC DETAILS
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Do not use Choice! They have A LOT of exclusions! When we purchased the policy we were told our geothermal unit was covered. WRONG! Thank God I found out before we needed it. Our washer broke and they denied the claim due to “exclusions” so I started reviewing the exclusions closely. Low and behold geothermal unit is excluded. I called to cancel and they charged me a $50 admin fee even though they misinformed me about their service PLUS they charged a full month of coverage because they don’t pro-rate months. Bonus, you have to wait 10-15 business days for your refund.

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Reply from Choice Home Warranty

Jul 19, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Loc Hoang
July 17th, 2019 Burtonsville, MD DETAILS
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Good and prompt service. Responses of a claim within 24 hour range. Technician contacted the customer before coming out for service.

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Brian Abrams
July 17th, 2019 Montclair, NJ

My representative, Phil M, was prompt, professional, helpful, and generally outstanding in our conversation about my decision to switch from a different company to Choice Home Warranty. I am very pleased with the pricing structure, and the services I will be receiving through Choice Home Warranty.

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Sandra nunez
July 17th, 2019 Charlotte, NC DETAILS
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This company is the worst, when they want to sell, they said it will cover everything no matter what, I have been paying for two years, and this is my first claim with my a/c they denied the claim offering me only 250 dollars, now I'm stuck and don't know what to do

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Reply from Choice Home Warranty

Jul 19, 2019

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Boris
July 17th, 2019 Hercules, CA DETAILS
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Very bad company. Do not respond to queries.

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Reply from Choice Home Warranty

Jul 19, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs. Regards, Choice Home Warranty

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Sid
July 17th, 2019 Ballwin, MO DETAILS
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This is a very bad company. I always have headache with them. Arrogant case managers and hidden excuses in policy NOT to cover you. Please don't get in trap.

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Reply from Choice Home Warranty

Jul 19, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs. Regards, Choice Home Warranty

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Humberto
July 17th, 2019 Las Vegas, NV DETAILS
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Our expectations were exceeded and CHW handled all of our claims in an efficient manner

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Michael Mantlo
July 16th, 2019 Laurel, DE DETAILS
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I have no idea how effective or reliable CHW will be, as I only purchased the policy yesterday. It's a little ridiculous asking me to review CHW now. But I can state that their sales representatives are a little heavy-handed, and they need to let customers take the time to investigate and digest the way all this works at thier own pace. The high pressure sales tactics are a definite turn-off.

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Reply from Choice Home Warranty

Jul 19, 2019

We thank you for joining our family and appreciate your feedback. In regards of your concerns with our Sales Represnatives we have forwared your comment to the Director of Sales in efforts to promote our highest level practices and quality assurance amoung our represnatives. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Laura Badovinac
July 16th, 2019 Atlanta, GA

They have been calling me non-stop to sell me a policy. After repeating a million times to the salesperson that I was no longer at a CT address he hung up on me. Not a good salesperson, acknowledge the change and move on!

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Reply from Choice Home Warranty

Jul 19, 2019

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly to address your needs.. Regards, Choice Home Warranty

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GC
July 16th, 2019 New Orleans, LA DETAILS
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Wish there was a zero rating. They will take your premium and then find any small excuse not to cover you. They advertised, "Hey, you, might need to replace your A/C system someday if it breaks," and mine did. Because there was condensation related to the A/C breakdown, they classified it as "water leak," so they wouldn't have to cover it. This is a scam, don't fall for it. You're better off saving what you would pay for the premium and investing in your own home protection account. The contractors I've had at the home under this warranty say the same.

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Reply from Choice Home Warranty

Jul 19, 2019

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Darilyn Cummings
July 16th, 2019 Corryton, TN DETAILS
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This company lies. They tell you lies to get you to trust in them to be there when things break. They say they will be there for you. We had bot our AC units break in one year due to leaks, and they refused both. They also wouldn't replace a thermostat. They are swindlers. Go pay for a better company that will actually be there for you when you need them.

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Reply from Choice Home Warranty

Jul 19, 2019

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Fardeen
July 16th, 2019 Gurnee, IL DETAILS
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I have a microwave and oven combo and the oven has some problem. Choice is offering me less than 30% of the current price of the unit to replace. In comparison, I had American Home Shield earlier and they replaced my furnace when there was a problem. I regret moving to Choice and having referred numerous friends and family to Choice. Really feel betrayed and bad for everyone. Be careful before you buy Choice warranty.

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Reply from Choice Home Warranty

Jul 19, 2019

WWe thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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debbie Ball
July 16th, 2019 Glendale, AZ DETAILS
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I signed a 3 year contract with Choice Home Warranty and not once have they covered anything submitted. The denied a water heater due to it not being maintained. They denied AC fix due to faulty wiring (done by a previous tech they sent out). They told me I would need to contact the vendor directly to work the issue out. I would research other companies, my recommendation is to pass on this Company.

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Reply from Choice Home Warranty

Jul 19, 2019

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Ted Pihakis
July 16th, 2019 Birmingham, AL DETAILS
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They would not pay for ac repair because of rust on coils every coil has rust especially when it is 15 years old. So I paid for coils it worked for 1 week. then compressor went out and said it my be because it was low on fluid a week ago spending over 4000 they offered 300

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Reply from Choice Home Warranty

Jul 19, 2019

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Rene
July 16th, 2019 Pearland, TX DETAILS
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They denied all my requests and claims, made it difficult to communicate with them, any appliance has to be replace one day even if you give them Stay away from this company!!

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Reply from Choice Home Warranty

Jul 19, 2019

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Tammy L.
July 16th, 2019 Charlotte, NC DETAILS
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Run as fast as you can away from CHW. This company pick and choose which claim they will honor. Had someone told me how shady these people are I would have did an about Face when I saw their name. You can get better service from a SHADE TREE MECHANIC.

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Reply from Choice Home Warranty

Jul 19, 2019

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

Verified Customer

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Charlotte T. Blue
July 15th, 2019 Savannah, GA DETAILS
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Poor Service, wasn't able to complete job.

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Reply from Choice Home Warranty

Jul 15, 2019

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Phillip Fair
July 15th, 2019 Milton, FL DETAILS
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Save your money this company is a SCAM! I chose them based on a quick search which had them listed as #1 . I wanted to view the coverage before I purchased but was told that they could not show me what was covered until I bought the policy then he would email me a copy. Within a few minutes after receiving the agreement I very quickly discovered that they don't actually cover much of anything so I immediately called them back and canceled I received an email cancellation while I was still on the phone with them so I figured it's done. Nope they still processed the payment. That was July 9 2019 Today is July 15 and they still have not processed my refund. They are very quick to take your money but very slow to refund you and based on many of reviews I see here I'm not alone.

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Reply from Choice Home Warranty

Jul 15, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Brenda
July 15th, 2019 Groveport, OH DETAILS
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I paid for a service technician to check my AC Unit he said a couple vents were closed but everything checked out ok. He left and we were still had the same problem. I had to go on line and set up another service call in less than a week. A new company was sent out. He told us the unit had no Freon . He said right up front your company does not usually approve the replacement. 1st issue the original service call and shoddy service collected for the service call and did not see the problem. 2 nd issue what exactly is covered on AC/ Heatpump if it goes out? If I purchase a new unit is this Warrenty worth paying for?

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Reply from Choice Home Warranty

Jul 15, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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William Davoli
July 15th, 2019 Hardeeville, SC DETAILS
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This is a major scam! I filed a pool repair claim over two weeks ago. They have spoken with our pool company multiple times and have yet to approve the claim. Now in addition the the $700 repair, I will have to pay additional to shock the pool...plus 2-3 weeks or prime pool season has been lost. Every time I send a status update, I get their standard "pool tech needs to contact them" even though they have repeatedly been contacted. I am now paying the pool company direct, writing bad reviews wherever I can to keep others from being scammed and will see what I can get refunded by the company or file a fraud claim with Visa.

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Reply from Choice Home Warranty

Jul 15, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs. Regards, Choice Home Warranty

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Mike D
July 15th, 2019 Niagara Falls, NY DETAILS
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My AC stopped working so I filed a claim. Technician came out and said my compressor was bad. I had to submit pictures online and they denied my claim because my “coil was dirty restricting airflow, causing my compressor to overheat because I didn’t maintain my unit.” I had to appeal my claim and they denied it again. While talking to my case manager, I let it be known that I had two separate documentations from professionals, one from two months ago and the other one from the technician that diagnosed my compressor problem, stating that my unit had no airflow restrictions. How can a company say what the cause of the problem was over a few pictures while I have two professionals reports confirming that airflow was not an issue? My AC unit is 25 years old. They do not take age into consideration, but if my unit wasn’t maintained, it never would have lasted that long. This company is an absolute joke.

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Reply from Choice Home Warranty

Jul 15, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Harry
July 15th, 2019 Kathleen, GA

Great knowledge by the customer representative and he was interested in my needs and how to cover them. I was pleased with the coverage offered by my policy and the pricing was spot on. Taking the cost of a service call down to where other warranty companies price was the deal sealer. I can now see why Choice is rated number one.

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Sevier
July 15th, 2019 DETAILS
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I have been with Choice Home Warranty for also 10-years and have had nothing but exceptional service from them. I have recommend a few people to purchase their service.,

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Doug Bolton
July 15th, 2019 West Monroe, LA DETAILS
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First time necessary to use our warranty. Call placed @ 9:30 pm & was answered promptly. Rep was knowledgeable, & handled the claim quickly. Great communication on line. Plumber made contact before noon next day. Worked hard, efficient, & cleanly. Would recommend company they sent to anyone. Great experience!

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Joe Shahoud
July 15th, 2019 Lexington, SC DETAILS
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I’ve been a CHW customer for a couple years now. I have to admit, I was quite a skeptic in the beginning and have been cautiously optimistic ever since, but, I gotta tell ya, I have had nothing but positive experiences. Unfortunately, I have had to call them way more than I would have liked, but they have delivered every single time. No lie. So, if you ask me, I am a fan.

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Curtis McLilly
July 15th, 2019 Leavenworth, KS DETAILS
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They have been awful, dont want to fix or replace anything ... our ac went out had to pay 60.00 for them to come out and not able to fix anything.. its 96° in our house.. we have 3 dogs, 5 children, my husband and myself... plus my son and husband have asthma. They wont fix anything... save the trouble and get a real company.. American Home Shield.

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Reply from Choice Home Warranty

Jul 15, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Angry
July 15th, 2019 Atoka, TN DETAILS
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Called for service on a non functioning A/C. Technician showed up and filled Freon even though the propblem (and I described this to him) was with the condenser itself not functioning. He left, never came back and never called again. I called choice Hw every day over the course of a week and they continuously failed to get someone on site to fix the problem. My AC has not been functioning for over 3 weeks now with no action from choice. Clearly choice likes to use the worst possible technicians rather than competent and skilled companies. This is an awful organization with no management or customer service skills. Don’t waste your time or money. They are useless, incompetent, blubbering idiots.

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Reply from Choice Home Warranty

Jul 15, 2019

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience . Our Consumer Advocate Department will contact you shortly to address your needs . Regards, Choice Home Warranty

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Helen
July 15th, 2019 Eloy, AZ DETAILS
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Air conditioner was repaired within 24 hours. Extremely happy with service

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Shawn Kiernan
July 15th, 2019 Keller, TX DETAILS
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My ac was fixed the same day the tech came out.

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Ryan Reeves
July 15th, 2019 Folsom, LA DETAILS
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This company is a scam. They tell you coverage is comprehensive, but if you read the fine print, nothing is covered. I purchased the warranty specifically for my AC, and specifically asked if the age of the system mattered because my system was old. When it went out due to normal wear and tear, it wasn’t covered because the system had rust on it. 2 separate AC contractors confirmed that the rust had no affect on the system going out, yet they still wouldn’t cover it. Save your money, I wouldn’t recommend Choice home warranty to anyone.

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Reply from Choice Home Warranty

Jul 15, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty