Choice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.

The Good

  • Choice Home Warranty Cost
  • First Month Free
  • Customer Service Open 24/7
  • No Home Inspection Required
  • Knowledgeable, Dedicated Team
  • Real Estate Agent Packages
  • Transferable Service Contract
  • Helpful Website
  • Extensive Coverage

Choice Home Warranty Cost

Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.

Choice Home Warranty's average service fee is competitively priced at $60. 

First Month Free

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote. 

Customer Service Open 24/7

Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately. 

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.

Knowledgeable, Dedicated Team

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.

In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed. 

Real Estate Agent Packages

Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.

Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement. 

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.

Any warranty contract can be renewed each year and is 100 percent transferable.

Helpful Website

Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.

The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them. 

Extensive Coverage

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioner and a refrigerator.

The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:

Basic Plan: $495 per Year or $43.75 per Month

  • Heating system
  • Whirlpool bathtub
  • Garage door opener
  • Electrical system
  • Dishwasher
  • Ceiling fans and exhaust fans
  • Plumbing system
  • Built-in Microwave
  • Cooktop
  • Plumbing stoppage
  • Garbage disposal
  • Oven/range
  • Water heater
  • Ductwork
  • Stove

Total Plan: $600 per Year or $52.50 per Month

  • Air conditioning system
  • Refrigerator
  • Clothes washer/dryer
  • Heating system
  • Whirlpool bathtub
  • Garage door opener
  • Electrical system
  • Dishwasher
  • Ceiling fan and exhaust fan
  • Plumbing system
  • Built-in Microwave
  • Cooktop
  • Plumbing stoppage
  • Garbage disposal
  • Oven/range
  • Water heater
  • Ductwork
  • Stove

Optional Coverage: Cost per Year

  • Pool/spa: $180
  • Stand alone freezer: $40
  • Septic tank pumping: $65
  • Sump pump: $40
  • Limited roof leak: $70
  • Second refrigerator: $40
  • Septic system: $120
 
  • Additional spa: $180
  • Central vacuum: $40
  • Well pump: $100
 

 

See if you qualify

The Bad

  • Claim Denial Cases

Claim Denial Cases

Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.

However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future. 

The Bottom Line

Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.

Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.

It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.

With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.

Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous. 

We'll Introduce You!

Call our recommended rep over at Choice Home Warranty below.

1-(855) 416-4247

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User Reviews

Star Rating

3.7
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8,350 Reviews

Review Breakdown

5 star
53%
4 star
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3 star
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1 star
21%

Sentiment Criteria

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Jimmie

December 11th, 2019 DETAILS arrow_drop_down
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They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

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James

May 21st, 2020 DETAILS arrow_drop_down
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They are knoweldgeable, friendly, and professional. The repair person came out and he was outfitted with his mask because of the virus and he came in and inspected the appliance and told me what was wrong and what needed to be done. Then he had the parts and he repaired it and was on his way. They are very responsive and prompt.

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vandy cannon

July 1st, 2020 Rockingham, NC DETAILS arrow_drop_down
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I have had great experiences when i needed help with small things, however when my AC unit went out and needed to be replaced (i paid for the upgrade to cover this) i was only given $1500 for this replacement. i am not at all happy with this and am considering discontinuing my contract with them. i have no complaints or concerns about the service professionals they sent to my home, but i could have found them myself online.

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Zaina Battah

July 1st, 2020 , DETAILS arrow_drop_down
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Customer service needs a lot of work and more should be covered for a loyal customer of 5+ years. Something so simple as a programmable AC thermostats is NOT COVERED??! yea I am not satisfied and as a Realtor, I will no longer refer buyers/sellers to your company! I will look into changing my policy to a more compassionate company with better customer service.

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Michael E Toussaint

July 1st, 2020 Lottie, LA DETAILS arrow_drop_down
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Choice Home Warranty is a fraud. I filed two claims with them and they claimed my claim was not a part of my warranty. They declined to pay for anything. Do not sign up with this company. My electrician did everything he could to get my claim approved, yet they refused to approve the repair. My electrician even said he had trouble getting his money on an approved claim. They don't honor their contract. I have been a customer since May 2017. That equals a total payment to them for $1,282.50. I feel that they should refund my money. They claimed that all appliances were covered no matter what the problem. This started out being a guaranteed repair/replacement warranty until they get you to sign the contract. Just try to collect on a claim. Now, I'm trying to cancel my policy and I can't contact them. I'm having a hard time trying to log in to my account. I surely hope you read this before you sign up with this company,

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jrunner56

July 1st, 2020 Fuquay-Varina, NC DETAILS arrow_drop_down
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We called and we received a response very quickly. The Tech did a great job.

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Crystal Richards/ A.K.A The Sample Queen

July 1st, 2020 Kissimmee, FL DETAILS arrow_drop_down
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First I would like to start off with saying thank you for such great service Choice Home Warranty. Recently, I was serviced/ helped by a wonderful young lady named Mrs. Tosha C. She was the case manager who was in charge of my case regarding a claim that I was having an issue with although we were not able to solve my problem completely she was very knowledgeable to the situation and was very much willing to go above and beyond to contact the repair tech to see if they offered payment plans or anything else for a lesser price so that I can afford to get my claim that I had on my house which was my AC fixed or replaced. Being that I live in Florida it tends to be super hot here in the summer months so having AC is very important to one’s peace of mind as well as health. Anyways, I would just like to say thank you Miss C for all of your help and I will continue to choose choice home warranty to service my home for repairs in the future, the customer service is excellent thank you for all your help .

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Tracy

July 1st, 2020 Brooklyn, NY

My fridge went up at the end of March...just stop freezing and getting cold. I filed a claim the first week of April, the service rep arrived within days and ordered parts. The parts took over two months to come and was serviced by another person on June 8th who told me I didn’t need the evaporator and they took the part back. My fridge was working for a couple of days and stopped making ice, freezing, cooling and started leaking water. A third person came out and confirmed what the first technician said in early April but Choice has not yet authorized the claim. I’m paying my monthly bill, paid deductibles and I’ve been without a fridge for 3 months now and had food spoil twice without any reimbursement. I received a call from Choice telling me my claim was denied because they sent me a $500 check that I never received and once confirmed, they apologetically said that the claim would be authorized to get my repairs done. It’s been a week and I keep calling only to be placed on hold for almost an hour to have the phone disconnect on me. I’ve tried the call back option and it’s been a half day without a call back. This is the first time using this company and I will never refer them to anyone else. I will eventually cancel my plan after the contract, as this is poor customer service.

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Hussein Fakih

July 1st, 2020 Charlotte, NC DETAILS arrow_drop_down
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There is a Sometimes a fine line Between what the fine print says and going the extra to help a client who needed several things done. Your follow through is really not the best in the industry

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Walter Griffin

July 1st, 2020 Grovetown, GA DETAILS arrow_drop_down
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The service received was fast and convenient.

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Joseph Sevilla

July 1st, 2020 Manassas, VA

Great customer service and easy quote. I really like this company!

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[email protected]

July 1st, 2020 , DETAILS arrow_drop_down
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The rep came out and fixed the problem right a way.

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Martina

July 1st, 2020 Naples, FL DETAILS arrow_drop_down
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Excellent customer service, claims are handled prompt.

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Charlotte Anne

July 1st, 2020 Merrillville, IN

Sal was extremely helpful and answered all of my questions!

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Erika Rostick

July 1st, 2020 North Las Vegas, NV DETAILS arrow_drop_down
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Easy to file a claim. Always great customer service from vendors. Reasonable price.

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GRD

July 1st, 2020 Murrells Inlet, SC DETAILS arrow_drop_down
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Always get the job done at the agreed upon copay. So far, every service person has been professional.

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Sharon Hinton

July 1st, 2020 Raleigh, NC DETAILS arrow_drop_down
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He was on time and was very knowledgeable

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gloria rincon

July 1st, 2020 Ellicott City, MD DETAILS arrow_drop_down
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Extremely fast service. Other home warranties take 24 to 48 hours to respond to a request. Home Warranty responded immediately. They sent an experienced technician, Ben, that was professional and very knowledgeable . Highly recommend Choice Home Warranty. They are the best in their field.

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Ronald Domel

July 1st, 2020 Round Rock, TX DETAILS arrow_drop_down
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The technician was really great! Very respectful and thorough, finished the job quickly. My only draw back is that our AC went out on Friday evening and the technician wasn't scheduled to come till Monday morning. Thank God it wasn't in the 100's.

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Dana Cox

July 1st, 2020 Waxahachie, TX DETAILS arrow_drop_down
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The are quick to get a service scheduled

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Todd

July 1st, 2020 Mesa, AZ DETAILS arrow_drop_down
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I noticed my A/C was blowing hot air on Sunday (6-28-20) after waking up for work. I got online and completed a claim with CHW. Response stated contractors had 6 hours to respond to take my repair request. I got an email and telephone call stating a contractor took my repair but would not be out until Tuesday (6-30-20) between 11 am and 3 pm. I (family and pets) live in Phoenix and could not wait that long as the temperatures are above 100 degrees during the days. I responded to CHW through my claim asking if I could use my own contractor. Their response was I had to use the contractor that responded to my repair request or call them to re-schedule. I called the company in hopes of trying to get them out to my home on Sunday. The business's voice mail stating they were not open on Sundays. I notified CHW of this through my claim and they still denied reimbursing me if I used a contractor I found. I had no choice but to find a contractor that was able to come out on Sunday. I called an A/C company and the owner answered and stated he would be out in three hours. Terrible CHW uses contractors that do not work on Sunday's nor do they see Phoenix heat an issue, nor a priority, when needing to fix an A/C. My A/C was fixed by the contractor I located. I notified CHW of this and demanded to be reimbursed, minus my service fee. This was passed onto them through my claim. They denied my request for reimbursement on my claim now stating because I did not properly request reimbursement. I responded stating I wanted to cancel my policy then. I was sent a telephone number to the cancelling department and called it. After 12 minutes of waiting, I pressed "2" to have them call me back. Interesting I called their cancelling number and had to wait that long with no one answering their calls. My question is....how many people are calling CHW to cancel their policy being I had to wait that long with no one answering? I finally got a call back from their customer service department. They still refused to reimburse me even under the circumstances I was dealt with. CHW did cancel my policy "effective immediately" but I have to wait for my refund, which could take up to 14 days. For this reason, I would look elsewhere for a home warranty. CHW website states they pride themselves on fast and reliable service but this was not the case.

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Denise Dorsey

July 1st, 2020 Austin, TX

The customer service representative didn't tell me the truth about the service fee. Once I paid for the full year in advance, they continued to try to get more money out of me. I paid the $420.00 for the year up front. after receiving the contract the service fee was higher. I called to cancel the service the Representative offer to give me a lower service fee. But he got upset because I wanted to just cancel. I ask for a supervisor he refused to allow me to talk to someone. Very bad customer service. The system put amazing on there and you can't remove the word Amazing

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Kacee

July 1st, 2020 Gilbert, AZ DETAILS arrow_drop_down
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Covers nothing, terrible customer service. I've been without ac for nearly a week in Arizona in late June with temps at 100-110. Impossible to contact a person

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Dionne Walker

July 1st, 2020 Hampton, GA DETAILS arrow_drop_down
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I've had other warranty companies and their prices continued to go up. So I've been a member for over 10yrs saved me thousands

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Tyrone and Erica Christian

July 1st, 2020 Bolingbrook, IL

I’ve had choice warranty since 2018.When I call they are very polite and willing to satisfy me.The turn around time for service is Excellent!!!!!

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John Kallab

July 1st, 2020 Las Vegas, NV DETAILS arrow_drop_down
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Fast , reliable and knowledgeable service

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VB

July 1st, 2020 Pensacola, FL DETAILS arrow_drop_down
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SO easy to contact and always very helpful!

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Thomas Cote

July 1st, 2020 Naples, FL DETAILS arrow_drop_down
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Every claim I have submitted has been has been a problem. First of all the vendors sent to my house have negative comments about working with Choice. Second, obtaining parts has taken days. Thirdly, the fine print does not cover the parts I needed. For example, my well pressure switch was defective. Not covered. I paid extra for coverage of my well & other exterior items. Anything with my well is not covered. The pump, switches etc. My hot tub had a bad control module, not covered.

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A Colon

July 1st, 2020 Bonita Springs, FL DETAILS arrow_drop_down
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There are a ton of exclusions, particularly plumbing and electric

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Doug Henard

July 1st, 2020 Bristol, TN DETAILS arrow_drop_down
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They have helped pay to get my problems fixed!

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Julie Dennis-North

July 1st, 2020 Astor, FL DETAILS arrow_drop_down
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Takes care of the issues quickly. I have used my warranty 2 times and have been very pleased.

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Miriam Fernandez

July 1st, 2020 Cape Coral, FL DETAILS arrow_drop_down
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so far, I have been taken care of.One of my appliances had a problem and a repairman came and fixed it promptly.

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Kim

July 1st, 2020 Loudon, TN DETAILS arrow_drop_down
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Coverage is misleading. I had to replace my washer and dryer after one year. CHW would only allow $400 for a new dryer and $450 for a washer. They said that's what they could buy them for, but in shopping around I didn't find anything near those prices. My units were stackable and gas. My air compressor went out on my HVAC unit. They would not pay for the replacement part, only the haul off and replacement Freon. Not great experiences with this company.

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Jennifer

July 1st, 2020 Baytown, TX DETAILS arrow_drop_down
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They are good to get service providers quickly to solve the problem. However, when I had a more difficult problem, my case manager did not return calls.

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SAT

July 1st, 2020 Kokomo, IN DETAILS arrow_drop_down
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Each problem that I have had (5) has been resolved quick and efficently without making numerous calls.

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Debbie Riggs

July 1st, 2020 Burlington, NC DETAILS arrow_drop_down
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They do explain what they cover. They do not replace OLD systems. Or work with you to help cover what is broken

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Steve Esteban

July 1st, 2020 North Las Vegas, NV DETAILS arrow_drop_down
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Great service! Always there to answer my phone calls when I need service.

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Sandra C

July 1st, 2020 Las Vegas, NV DETAILS arrow_drop_down
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My heater had gone out and was repaired in record time.

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Suzanne Scantlan

July 1st, 2020 Bowling Green, OH DETAILS arrow_drop_down
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I had a leaky pipe. I called Choice Home Warranty and sent a plumber out the same day. The plumber fixed the pipe. Who could ask for better service!

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Ray Anderson

July 1st, 2020 Missouri City, TX DETAILS arrow_drop_down
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I'm a senior citizen and my AC unit has been broken for a month the part hasn't came in yet I had to go buy a window unit. That's not right for someone to be with out air that long.

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Bob Dickson

July 1st, 2020 Lowndesboro, AL DETAILS arrow_drop_down
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Because it took more than a couple of days to get here

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Ron and Nicole Davis

July 1st, 2020 Kilgore, TX DETAILS arrow_drop_down
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They will not answer calls or call back when messages are left. The warranty I bought states air conditioning upgrade...I had to file a claim and they are trying to do the cheapest and not even replace with similar quality items.

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Lynda Rawnsley

July 1st, 2020 Tucson, AZ DETAILS arrow_drop_down
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I had an issue with a Plummer and they gave me another with no extra charge.

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Wayne Johnson

July 1st, 2020 Portage, MI DETAILS arrow_drop_down
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Did not cover the issues I had with my appliances

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Phillip Dukes

July 1st, 2020 Greenville, TX DETAILS arrow_drop_down
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Good response to claims has been good. There were some service people that were not worthy to be on claims response team.

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Patti Linden

July 1st, 2020 Las Vegas, NV DETAILS arrow_drop_down
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when we called the response time was quick and the staff was very knowledgeable and friendly

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Joseph Sandusky

July 1st, 2020 Lake Mary, FL DETAILS arrow_drop_down
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Extremely SLOW to respond! Once responded the claim was denied due to water leakage?

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Daniel Atkinson

July 1st, 2020 Pigeon Forge, TN DETAILS arrow_drop_down
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Took care of my problem, Really fast. The value of this is well worth it for people just buying at homes really fast. The value of this is well worth it for people just buying at home

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Nicole Badeaux

July 1st, 2020 Asheboro, NC DETAILS arrow_drop_down
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Horrible customer service experience and it takes way to long for a technician to come!!!

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Lauren M Blackstock

July 1st, 2020 Las Vegas, NV DETAILS arrow_drop_down
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I rate them -Zero -0 Why? They deny your claim for false reasons and lie and cheat and take advantage of old people like me 72 yr old disabled female.