Best Company Guarantee Choice Home Warranty Logo

Choice Home Warranty

star star star star star_border

8.8

Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: May 26th, 2023

Choice Home Warranty, founded in 2008, offers comprehensive coverage with a low price tag. The home warranty company strives to offer a simple claim process, excellent service technicians, and a quick turnaround from when a claim is made.

Read Choice Home Warranty Reviews

thumb_up

The Good

  • Choice Home Warranty Cost
  • Choice Home Warranty Plans
  • Choice Home Warranty Optional Coverage
  • Choice Home Warranty Claims Process
  • No Home Inspection Required
  • Choice Home Warranty Customer Service
  • Real Estate Agent Packages
  • Transferable Service Contract
  • Choice Home Warranty Reviews

Choice Home Warranty Cost

Choice Home Warranty offers some of the most affordable prices in the industry:

  • Choice Home Warranty monthly cost: $45–$55
  • Choice Home Warranty annual cost: $530–$690
  • Add-on coverage cost: $40–$180

Your premium cost will be dependent on the coverage plan that you choose. If you add optional coverage to your plan, you will be charged an additional cost for each item. You can also opt to make one annual payment instead of a monthly payment, which could save you some money in the long run.

Most Choice Home Warranty plans have a flat service fee of $85 per claim, covering the cost of having a contractor/technician come to your home to diagnose and repair your broken appliance or system.

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote on a home warranty plan.

On BestCompany.com, Choice Home Warranty reviews* frequently mention plan pricing and 70 percent of those rate-specific reviews highlight how affordable and competitive the company’s prices are — many customers indicate that they chose Choice Home Warranty because of its low prices in comparison to other companies.

Review Icon

Customer Review: Keith from Snellville, Georgia

"I chose Choice Home Warranty because of the price and the amount of appliances they cover. It is definitely worth the money. The heater in the house went out and they scheduled a technician to come out early the next day to correct the situation."

Choice Home Warranty Plans

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage plan options:

  • Basic Warranty Plan — Covers basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher.
  • Total Warranty Plan — Covers all appliances in the Basic Plan, as well as additional major appliance and system options, such as air conditioner systems and refrigerators.
Covered Items Basic Plan Total Plan
Air conditioning  
Heating system
Electrical system
Plumbing system/plumbing stoppage
Water heater
Whirlpool bathtub
Refrigerator  
Oven/range/stove/cooktop
Dishwasher
Built-in microwave
Garbage disposal
Clothes washer and dryer  
Ductwork
Garage door opener
Ceiling and exhaust fans

Conditions may apply, but either plan should cover most homeowner appliance or home system needs. It is also worth noting that Choice Home Warranty covers appliances and systems no matter the age, but they must be properly maintained and in good working condition.

Choice Home Warranty Optional Coverage

Choice Home Warranty offers a variety of optional coverage options which can be added to either the Basic Plan or Total Plan for an additional cost:

  • Pool/spa
  • Well pump
  • Sump pump
  • Central vacuum
  • Limited roof leak
  • Septic system
  • Second refrigerator
  • Stand alone freezer
  • Septic tank pumping

Choice Home Warranty Claims Process

The Choice Home Warranty claim process is as follows:

  1. Make a claim by phone or online through your customer portal account.
  2. Choice Home Warranty will begin contacting service providers upon receiving your claim. Within 48 hours you should receive the name and contact information of a contractor, as well as a confirmed appointment time.
  3. The contractor will come and perform the requested service. You will pay the $85 service fee.

If you need assistance beyond making a claim, Choice Home Warranty's call center is available 24/7. The company’s website also has a simple contact form that is easy to fill out and is sent to them immediately.

It is also worth noting that if an appliance or system breaks after a repair, you are guaranteed a free repair within 90 days of the original repair appointment.

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. 

This feature also allows customers to save money at the beginning by avoiding the cost of a home inspection.

Choice Home Warranty Customer Service

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.

In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. Anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date. Customers will appreciate being kept in the loop about when the warranty service will be completed.

Review Icon

Customer Service: Melanie from San Antonio, Texas

"Choice Home Warranty is a better value than the home warranty company that I was previously with. They've been great. They have good customer service who answer your questions and help solve your problems. Anytime I've contacted them, they have satisfied me. I recently used the warranty because the ceiling fan in my living room quit working. When I contacted them online, they were right there saying a company was going to be coming over. That company never came so they dispatched another."

On BestCompany.com, Choice Home Warranty reviews* frequently mention customer service. Of these specific reviews, 63 percent of customers highlight good experiences with customer service, including timely response times and helpful reps. 

On the other hand, 37 percent of reviews indicate poor customer service experiences.

Real Estate Agent Packages

Choice Home Warranty offers a number of coverage options specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.

Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract ends.

Any warranty contract can be renewed each year and is 100 percent transferable.

Choice Home Warranty Reviews

A majority of Choice Home Warranty reviews on BestCompany.com are positive. Praise in these reviews includes quick responses and fast repair services, good communication, reasonable pricing, and easy claims process.

Reviewers also rate companies when they leave reviews. The Choice Home Warranty rating on BestCompany.com is competitive with the average score for the home warranty industry.

These responses from Choice Home Warranty customers emphasize that the company is a trusted warranty provider.

Visit Site

thumb_down

The Bad

  • High Service Call Fee
  • Choice Home Warranty Coverage Limits
  • No Coverage for Pre-existing Conditions
  • Negative Choice Home Warranty Reviews

High Service Call Fee

Choice Home Warranty's service fee is $85 which is higher than the industry average fee of $75. However, Choice Home Warranty's service fee is a flat fee that won't change no matter the claim. Other home warranty companies may have a fluctuating service fee or different cost ranges based on the repair service that you order.

Choice Home Warranty Coverage Limits

The majority of appliances and systems covered by Choice Home Warranty have a $3,000 coverage cap, although there are some exceptions. 

However, some systems have a lower cap of $500. The following systems fall into this category:

  • Ductwork
  • Plumbing
  • Electrical

If a service or repair exceeds either $3,000 or $500, depending on the appliance or system, you will be required to cover the remaining cost.

No Coverage for Pre-existing Conditions

Choice Home Warranty does not cover known or unknown pre-existing conditions for any covered appliances or systems. This isn't uncommon in the industry, but some home warranty companies do offer coverage for some pre-existing conditions.

Negative Choice Home Warranty Reviews

While a majority of Choice Home Warranty reviews on BestCompany.com are positive, a significant number are 1 star. Complaints include claims denial, trouble getting repairs completed, and delays with claims process and reimbursements.

gavel

The Bottom Line

Choice Home Warranty is a top-rated company in the home warranty industry, setting itself apart with competitively low coverage costs. However, the company has a higher-than-average flat service fee of $85.

If you are looking for extensive coverage with additional perks, Choice Home Warranty could be a good choice for you. The company offers the first month of coverage for free, as well as free repairs within 90 days after an appliance or system was serviced at the time of your claim appointment.

Choice Home Warranty reviews are primarily positive with 67 percent of reviews awarding the company 4 or 5 stars. Reviews most often highlight the company’s affordable coverage and customer service.

*Choice Home Warranty review data used in this profile is taken from a sample of 2,400 reviews left by customers on BestCompany.com.

Was this content helpful?
thumb_up Yes thumb_down No

bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

Learn More

Star Rating

3.8

star star star star star_border

32,817 Reviews

Review Breakdown

5 grade

53%

4 grade

13%

3 grade

10%

2 grade

7%

1 grade

17%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
bookmark

Featured Review

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

3 years ago

star star star star star

lisa mason Cary, NC

great response time and customer service. Waiting on my check to purchase a new washer now.

6 years ago

star star star star star_border

Katherine Lowman

Furnace replacement, approved, however, forgot heat element, waited 2 months to complete this claim. Iam am thankful for replacement but took to long, several calls, to get claim finished.

6 years ago Edited March 16, 2022

star star star star star

Jamil A Azzeh

Your Sales Agent Mr. Jeff K is a tremendous asset to your Company ( Choice Home Warranry. He was so helpful , knowledgable and of great assistance to my needs. I am so pleased with your overall service & will not hesitate to refer my family & friends to CHW. Thanks again for a well done service.? Jamil A Azzeh

6 years ago

star star star star star

Peter D'Astoli Myrtle Beach, SC

I sent a review yesterday but I do not think it went through. I had the pleasant experience of purchasing a six year program and I did it because of the professional manner Mr. Jake R handled himself. He was a true Pro. All my questions were answered immediately and the man definitely knows the product he is selling. I was more than comfortable with him. Dealing with him also proved t be quick because of his knowledge. There wasn't any..."I'll have to put you on hold to get an answer." He knew the answer. I hope all your associates are as professional as Mr. R. If so, he is what makes your company number one. He should be recognized for his dedication to your Corporation!

6 years ago

star star star star star

Jacqueline C Jackson

Quick scheduling for repair claim. Repair company responded quickly and the repair completely efficiently

6 years ago

check_circle

Review Source

star star star star star

GT Ramondetta North Las Vegas, NV

Very responsive and very professional agents.

6 years ago Edited March 22, 2023

star star star star star

jackie snodgrass

Choice handled my request for service Quickly and professionally . I had 2 issues That needed to be serviced. The people they Sent out were curtious , friendly,and efficient . I also love the fact that Choice is very Competitive on their price.

6 years ago

star star star star star

Gopala Broomfield, CO

Spoke to Jefferey- he is such a nice person.Understood my queries and gave me a good deal.Finalized the offer within 3 minutes.

6 years ago

star star star star star

Frank Gray

Our A/C broke and we had it repaired within 3 days. The service person did a great job and was very respectful and helpful.

6 years ago

star star star star star

Karen Godzyk Tucson, AZ

Washing machine drain was blocked. The plumber came within 24 hours. His work was excellent, he was courteous and efficient. Very happy with it.

6 years ago

star star star star star

Thomas Fledderman

The plumber was courteous and thorough. He went above and beyond what was expected. He made time for us early in the work day. ( It was an emergency situation. He was clean and fixed the problem to our satisfaction. He even showed us how to fix our doorbell in the process! He was a super nice and polite guy.

6 years ago

star star star star star

Kevin

My claim was handled in a timely and professional way highly recommend this company

6 years ago

star star star star star

chuck khan

Very prompt and excellent service. Yesterday our tenant reported a issue with the A/C. Our property manager called CHW. Very same day within in moments the technician was assigned to address the issue.

6 years ago

star star star star star

Gayle Woodlief Maricopa, AZ

I'm always so pleased with Choice Warranty. Every time a service person comes out they are on time, professional and very easy to work with. I haven't felt like I was taken advantage of and the service has been great. I have recommended Choice Warranty to many friends and I hope they take advantage of such a great company.

6 years ago

star star star star star

Frank Riley Butler, PA

I was extremely pleased with the professional way in which my claim was handled and really impressed in the speed and quality of the Service Express Company they sent a supreme technician he was very knowledgeable and friendly overall experience was excellent and beyond all my expectations

6 years ago

star star_border star_border star_border star_border

HOLLY MARTIN Mesa, AZ

I bought the three year plan. What a mistake. They have NEVER fixed anything. They have the worst repair companies ever. And this is from A/C repair, plumbing repair, Appliance repair. They all have crummy equipment and are incompetant. They are cheap for a reason. They have the scum repair companies so you end up paying twice to get it fixed right. I have had to hire other companies to come and repair items and they all do it without a problem. BUYER BEWARE11

6 years ago

star star_border star_border star_border star_border

Katherine Mellott Baltimore, MD

This company should not be in business. It is a scam. They do not pay claims and in fact, deny without any physical evidence (pictures or reported evidence from service technicians, etc.). We purchased this policy when we recently purchased a home that had systems & appliances that were 20 years old. The sales rep stated that would not make any difference and our systems & appliances would be covered. We filed a claim 5-17 for a leaking furnace and after no calls all day, I called a reputable heating & air person myself. They refused to work with CHW as was not paid on prior claims that CHW had contracted with them to do. With water leaking, I had no choice but to pay myself. Our Furnace & A/C was just worn out. Old. Non-repairable as it is an R22 and parts are no longer obtainable (Government banned due to environmental issues). Even with the report from the professional company as well as pictures supporting NO RUST, CORROSION or MISUSE, they denied for just that reason. What a joke. Ever heard of Great Benefit Life Insurance Company from the movie "The Rainmaker"? CHW is them. Do not waste your time or money.

6 years ago

star star star star star

Marty Irvington, NJ

I was skeptical about purchasing this warrantee. This was the first time I call for service. I was very surprised by the great service from my initial call for service to the completion.

6 years ago

star star_border star_border star_border star_border

Denise Wolfe Denton, TX

Choice Home warranty is a scam. They will only pay if it is "normal wear & tear". Condenser went out on the AC and they used that as an excuse not to cover even though there is nothing in the exclusions section that specifically states condenser not covered. Total rip off.

6 years ago

star star star star star

Barbara Herchick Weehawken, NJ

I called to add my sister's home to a policy and spoke with Jeff. He was very knowledgeable and helped us to make an informed decision about going with a three-year policy instead of a monthly plan. Jeff got us the right plan for us senior citizens and I thank him for his help.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lily

I have been using them for three or more years. They keep the customer well informed. The contractors they hire are improving and are more responsive.

6 years ago Edited September 14, 2021

star star star star star

Sann Mount Juliet, TN

So far every experience with Choice has exceeded my expectations.

5 years ago

star star star star star

Mary Gainesville, GA

I missed my renewal cut off while traveling but did pay the renewal fee a few days late. When I got home, my AC was not working properly and I had to shut it down. After explaining my situation, a customer service agent got permission to honor the renewal. An AC company was sent out and I paid $45.00 to have the problem diagnosed and fixed. Extremely fast and excellent service!! Will definitely recommend Choice to friends and family. Sincere thanks!!

5 years ago

star star_border star_border star_border star_border

Alicia K

We got Choice Warranty when we purchased our home. Our AC went out, so we called them to send out someone to check it out. The gentleman who came was awesome- very helpful. But when we called Choice back, they said we would have to pay $200 for a leak test when we already knew there was a leak. Then after the leak test, Choice would not cover the leak any time there is rust. How would there not be any rust when it's an outside unit? So we decided not to do that. But then we noticed our fan was not running (it had been working while fixing the leak). When we called Choice back, they said they would not cover it because we did not fix the leak. They said if we would have called about the fan first, they would have fixed it. All customer service we talked to were no help. We would NEVER use Choice again- it's not worth it at all. And even the $60 service call fee we had to pay, the guy who came said that is generally what you pay any company to come out. Don't use Choice! Not worth the headache.

5 years ago

star star star star star_border

Vicky Pomona, CA

First time use of the warranty for a failed air conditioner with parts that were still under the manufacturer's warranty which meant Choice was under no obligation to help with any of the costs - but! They covered 80% of the labor fee for the service provider to get replacement parts from the manufacturer and install them in the unit. Now, that's great service!

5 years ago

star star star star star

sammy moore Pelzer, SC

when I got in touch with customer service they had a repair man call within 34 hours, an my appliance was fixed within 34 hours

5 years ago

star star star star star

Shohreh Phoenix, AZ

Courteous customer service agents every time I called & fast service delivery . I had other home warranty services before but so far this is the best choice of all.

5 years ago

star star_border star_border star_border star_border

Nancy

This is the worst company. They refuse to honor their contract. I had a 3 yr. Contract, after the 1st yr I cancelled, they refused to fix my a.c. unit. They were supposed to send me $600 back...never got it, they lie and cheat and are worthless...

5 years ago

star star star star star_border

Tracy Howard Odessa, TX

I would have given a 10 if I had been contacted sooner by a technician. I called on Friday morning about my air conditioning, but I was not assigned a technician until Monday and they could not come out until Tuesday. We had 100 degree weather all weekend!!!

5 years ago

star star star star star

Richard Buza

Customer service was very cooperative in helping get my broken Microwave replaced. Each time I called to get the status of my replacement I was treated courteously, and professionally by the representative that answered my call.

5 years ago

star star_border star_border star_border star_border

R. R. Boron, CA

Purchased the upgraded warranty for a condo for my senior mother who lives several hundred miles away so repairs would be handled with less stress. The company responded promptly and technicians arrived in a timely manner. One problem was a socket that the microwave was plugged into stopped working. Since first thought it was the microwave, had to pay that service fee with no repair. Electrician called and another service fee. CHW would not pay to locate where the problem was. I paid over $400 to have plug/socket repaired. Now the air conditioning unit (inside portion) is out of balance and vibrating causing loud clanging noise when on. Since the system still cools, CHW would not repair the vibration/balance issue. Have to wait until it fails and is inoperable (in Las Vegas in the summertime) and the repair costs significantly increased. Makes no sense. On hold currently over 30 minutes to cancel contract. This is unacceptable and not how it was represented when purchased.

5 years ago

star star star star star_border

Gay Sevilla Missouri City, TX

Called CHW because of a leak in our roof. They sent David of Boar and we could not be even happier. A trustworthy, true to his word guy, cleans up after his job, very punctual and detailed and also left us a nice report in a black folder. Does not make you feel that CHW sent a third rate service man.

5 years ago

star star star star star_border

Ramona Killeen, TX

The representative I spoke with was extremely helpful and went out of her way to assist me with my problem.

5 years ago

star star_border star_border star_border star_border

Shelly Koehler Fort Worth, TX

Contractor they sent misdiagnosed my unit along with flat out lying to warranty company about my unit having low freon due to stating it leaked out of my service cap, which I later found out is NOT even possible. I of course later found this out with a 2nd opinion of my own money all of this and sent all documentation to them to review. The excess of freon their contractor put in my unit caused further damage to my unit along with finding a wire that had been cut. The warranty company refuses to re-review the claim stating they are not responsible for their contractor and I will be cancelling my service with them. Their lack of response to the seriousness of the situation along with refusal to re-review a "valid" submission of my original claim with the 2nd contractors documentation is just wrong. I have filed a complaint against the HVAC company as well so they should understand I am very serious, but they seem to just want to wash their hands of any common sense in assessing how this should warrant a review of the claim and reimbursement as the original claim was handled wrong by their own contractor. I understand the warranty company is NOT the contractor, but they should consider reimbursing my claim as they are the ones who dispatched the original contractor.

5 years ago

star star_border star_border star_border star_border

Marcia Segraves

Denial of a claim on my AC even though I have it regularly serviced.

5 years ago

star star_border star_border star_border star_border

Kris jacques

This is a copy of a letter I wrote to Choice Home Warrenty. It explains my history with them. Nothing has yet been resolved. No one has contacted me about it. Here is the email: Where do I start? I have been a customer for almost a year now. I faithfully pay my monthly bill. I pay my service call money. Yet....I have never really received decent service. Your company lied to me about my washing machine, u till I had prof the repairman you all contracted never did what he said he would. I waited weeks for a repair person to return my call, going through several, I might add, to even get a schedule for my dishwasher. Again, was mysteriously not covered. This leads me to my latest claim which again, I have proof your company scammed me. See, I have a huge wall unit microwave/ oven combo. It needs a new something or another, for the sake of this discussion let's call it a widget. So repair company A puts in an order for a new widget. You all approve the repair. But, you all deny him the repair because he wanted to order the parts to get it her sooner.his past experience with your company is a 2 month wait on parts. So no one calls me. Several days later I call repair guy A to ask when he is coming out. He said you dropped him and I got reassigned. No one told me that. So I call to find out the next step. You set me up with repairman B. Repairman B is sketchy. Doesn't return calls, voicemail is always full. But he comes out. It has now been two weeks give or take. He looks at it. Doesn't even turn it on and after listening to me says, it needs a new widget, but with a new widget you need part x and part z. This is expensive, especially since you need two men to pull the unit out of the wall. He says the Vhoice will probably buy a new unit. So he leaves. Again, I hear nothing. I call Thursday to Choice and the guy on the phone says they have heard nothing from repairman B. I call multiple times to repair man B and finally get an employee. She says the repairman is out of the office till Friday. He will submit paperwork Friday when he returns. 2 minutes later ( still Thursday) Choice gives me a call stating that I need to call you. I call. I get notified that my microwave wall unit is not covered because of arching. Interesting I think. Neither repairmen mentioned that. Today I finally got hold of repairman A ( B still has not returned call) and talked to repairman. He asked if repairman B took out the microwVe. I said no, he didn't do anything to it. I don't even think he turned it on. Well, apparently the only way you can tell if a microwave has arching is to pull it out of the wall ( a two person job, I know because I had the oven part repaired( not by Choice of course) and it takes 2-3 men. Also, the back has to be removed and the microwave has to be turned on. NONE OF THAT was done. None. So there is no way arching could have been found. I expect my wall unit to be repaired by a person I choose or money to replace the full amount of a whirlpool wall unit microwave/,oven full size unit. This is the second time now I have been lied to about a reason something was not covered. I have done my part paying my bills. It is time for you all to do your part.

5 years ago

star star_border star_border star_border star_border

Vijay Agrawal

Choice Home Warranty does not cover everything they say when they sign you up! Please be aware of this company who is promising more than what they can deliver.

5 years ago

star star_border star_border star_border star_border

Tammy Fremont, CA

They did not pay for our AC repair said it was not maintained. We had it maintained twice a year. You cannot maintain rust it is normal. They refuse to pay by saying that the item was not maintained.

5 years ago

star star_border star_border star_border star_border

Katherine Marley-Ames Hilton Head Island, SC

Choice Home Warranty is a scam. The lied to us about our claim. We called the company that inspected the AC on behalf of Choice Home Warranty. The information provided by the technician was misrepresented by Monica and Latisha at Choice Warranty. They denied the claim even after we confirmed their [Choice Warranty's] misrepresentation. We cancelled the warranty at an additional cost to us! This company is running a scam and homeowners need to be wary.

5 years ago

star star_border star_border star_border star_border

Lee Collins Irving, TX

Call center was rude. Supervisors were rude. They go out of their way to find loophole not to fix equipment. When they can't find something they just decide it was not covered.

5 years ago

star star star star star

Scott

Jeff K provided excellent service - answered all questions clearly and as a matter of fact- was very personable - and most willing to serve with great concern for all my questions and needs - worked a great deal also for a senior citizen. Looking forward to a great relationship with Choice Home Warranty

5 years ago

star star_border star_border star_border star_border

Jessica Lee Williams

We have had issues with every claim we have made. This company has no personal concern for their customers. They have made me feel like what I'm dealing with or going through or issues I'm having do not matter. Their representatives I have talked to have a different story every time we talk to them, and the managers we speak with have a very "oh well this is how it works" sort of attitude with no resolution or helpful attitude. I'm not the only one in our family who have had choice warranty either. My mother in law had them and quit paying because she had nothing but issues with their service as well. We made a claim on 6/30/2017 and still have had no communication as to the matter as of 7/5/2017. We are to wait for an automative voice mail we are told. You would think if a customer has complained or is having such issues with the service there would be some kind of communication. In my option they do not care about the individual customer just the monthly payment they make.

5 years ago

star star_border star_border star_border star_border

Gaurang Mehta Taunton, MA

I tried for 2 weeks (with hot temperatures) to get my AC repaired. I followed every thing asked of me and waited for each step to identify the problem and get it corrected. Initially, they told me the unit was under a manufacturer's warranty (which it wasn't) and when I verified and called them on it they reviewed it again. After their second review, they said the unit did not have the correct diagnostics done so they would not pay for the repair. When I told them (and proved it) that I had the correct diagnostics done, they agreed to review it again. The third (and final) time they came back with the generic "improperly maintained system" excuse and refused to pay for the repair. All this time it was over 90 degrees outside and we were all very uncomfortable, including my 77 YO mother. Choice Home Warranty decided to not pay for a contracted repair after I paid for the initial service call and the $2K repair on my own. This is a consumer ponzi scheme where they have absolutely no intention of paying for repairs that are covered and they used ridiculous excuses to do it. NEVER BUY FROM CHOICE HOME WARRANTY. I have informed everyone I know, including some prominent real estate agencies, about this and I would encourage everyone to do the same. They have been blitzed on social media and I will continue to do so until I get this resolved (or feel better). NEVER BUY FROM CHOICE HOME WARRANTY. - you will lose your money, sanity, and peace of mind because they are scheming to take your money and not provide the service they promised.

5 years ago

star star_border star_border star_border star_border

Jeanette Frisch Mesa, AZ

July 5, 2017 Dear Better Business Bureau, I initiated a Choice Home Warranty Home Service Agreement on May 9th, 2017. The copy of my contract arrived in the mail the day after the 30 day grace period to cancel the agreement had already expired. Choice Home Warranty has a generic agreement on-line with discrepancies from the one they sent to my home June 11, 2017. My 13 month Choice Home Warranty Service Agreement contract cost me $550, and it was supposed to be good from 6/9/2017-7/9/2018 for my home address, with a 30 day period from 5/8/2017-6/9/2017 when no coverage would be extended. After much discussion with CHW, CHW has agreed to reimburse me for 11 months minus $50 and the first month of coverage, which is about $450. I am requesting the entire amount I paid, $550, plus the two $45 visit fees be returned to me because no services were provided. Or CHW can provide reimbursement for services and the services that should have been rendered because they are covered under the contract during the first month of coverage, including the repair of the Wolf oven and the A/C fan and wheel. The first claim I made to CHW was around 6/19/2017 when my Wolf oven started to sound like it came on, but it didn't heat up. On 6/19/2017 CHW arranged to have a repair person come out. CHW gave me the name of the company that was to repair my oven, Jim's Place Specialty Appliances, I called them and set up a repair window. The company NEVER showed up the entire day of the appointment! I called them and called them, with no answer. I called CHW the next day, who did answer and said they would contact the company, and miraculously, CHW were able to contact Jim's Specialty Appliances immediately, and set up a new day and time for the initial review. The oven repair company did come for the second scheduled appointment and said my Wolf oven needed a new controller board, which is interesting because he didn't remove the bullnose from the appliance, which is required to test the parts to see which one failed (I had this part replaced by a certified Sub-zero/Wolf appliance repair company 7 years ago). I paid Jim's Place Specialty Appliances $45 for the initial inspection and they said they would call back after talking with CHW. A WEEK later I received a call back from Jim's Place Specialty Appliances stating CHW will pay for the entire repair, but I was responsible for a $180 access fee, on top of the initial $45 fee. I called CHW asking what this access fee was in regards to, the oven isn't hidden in a room or under a cement foundation nor is it behind a wall, it's in the middle of my kitchen. They said it was for 2 hours of access time to get to the part, then the repair would be covered. I called Sub-Zero/Wolf and asked what the appropriate time to “access” the repair would be, they said no more than 30 to 45 minutes, I asked if the 2 hours at $90/hour fee would be appropriate, they said no, and that Jim's Place Specialty Appliances is not a certified Wolf repair and maintenance company. I then tried to re-contact Jim's Place to negotiate a reasonable access fee, but they didn't returned my call, until after I cancelled my CHW coverage today. Late Saturday, July 1, 2017 I returned home from being gone for a week on vacation. My home's air conditioning was not blowing when I arrived home. I called CHW early Sunday morning and they hired a contractor to come out and look at it on Monday. I paid that contractor the agreed upon $45 for that visit. The A/C contractor said he would call CHW and that the repair should be covered. But because of the 4th of July it would be 2 days before they could repair the fan. July 7, 2017 he called me to inform me that CHW had refused to pay anything to repair the A/C. The cost for the repair was $850. I called CHW who said, “it was a pre-existing condition. The part and service would be covered if it wasn't pre-existing.” I replied, “My air conditioning was cooling my home when I left on vacation on June 23, 2017 and when I returned home it was no longer blowing. My contract began on June 9, 2017 and I arranged for it on May 9, 2017. Why was it pre-existing? They replied it takes a while for that part to fail. O.K. isn't that what the 30 day period before coverage begins is for (5/9/2017)? I asked how long I would have had to have had coverage before they actually honored the contract. The person on the phone would not answer my question, I paid for the entire year up front, but they don't cover things for the entire year? The contract does not state that there is an extended period for certain coverages to begin. I also mentioned that they could have had a home inspection prior to the beginning of the contract, but they chose not to inspect, instead, my AC was working before I initiated the contract in May. I live in Mesa, Arizona. It has been over 120' F during the day and upwards of 100' F at night. I would have called the first day my contract was valid if it hadn't been working. But my AC was blowing great, I didn't need to call, until I got home from vacation on July 1, 2017. I built this home 10 years ago, August 2006. The same HVAC company that installed my AC has upkept it the entire time. I called the original installing HVAC company this morning 7/5/2017, he said this fan/wheel failure should have been covered under this home warranty. The reason I bought the warranty is because my home is 10 years old and A/C units are known to fail around 10 years, and summers are hot here. Here is the paragraph of my CHW contract that applies to A/C. 4. AIR CONDITIONING/COOLER NOTE: Not exceeding 5 (five) ton capacity and designed for residential use. INCLUDED: Ducted electric central air conditioning, ducted electric wall air conditioning. All components and parts, for units below 13 SEER and when We are unable to facilitate repair/replacement of failed covered equipment at the current SEER rating, repair/replacement will be performed with 13 SEER equipment and/or 7.7 HSPF or higher compliant, except: EXCLUDED: Gas air conditioning systems - Condenser casings - Registers and Grills - Filters - Electronic air cleaners - Window units - Non-ducted wall units - Water towers - Humidifiers - Improperly sized units - Chillers - All exterior condensing, cooling and pump pads – Roof mounts, jacks, stands or supports - Condensate pumps – Commercial grade equipment - Cost for crane rentals - Air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications – Improper use of metering devices - Thermal expansion valves - Refrigerant conversion - Leak detections – Water leaks - Drain line stoppages – Maintenance - Noise. No more than two systems covered unless purchased separately at time of enrollment. We are not responsible for the costs associated with matching dimensions, brand or color made. We will not pay for any modifications necessitated by the repair of existing equipment or the installation of new equipment. This repair should have been covered 100%, but it was denied 100%. After complaining for a long time CHW did say they would be willing to cover $100 of the $850 repair of the AC fan and wheel. I paid $550 for the coverage, I expect 100% coverage. CHW has agreed to refund $450 of my annual coverage stating they covered me for a month already, which they obviously did not. In fact, the oven repair company finally called back (after I started this letter, and canceled my coverage) on 7/5/2017 and I asked for the oven part, since I paid for coverage during that period of time, they called CHW, who said they would not let me have the part they had approved and I paid for through my home coverage contract. CHW seems to have a scheme where they charge people for coverage they don't provide and then when they refund the coverage they keep $100 and that's their business model. I expect 100% return of the $550 I paid for the service contract, or a $450 reimbursement for the remaining 11 months, and reimbursement of $750 for the repair of my air conditioning fan and wheel (My old HVAC company was able to fit me into their schedule today and do the repair, all in one day. Although, they were reluctant, seeing that I had a CHW home warranty and they felt strongly that that home warranty should have covered the repair cost, which ended up only being $750 with my old company, $100 less than the CHW contracted compnay.), and CHW will repair of my Wolf range for no more than a 30 minute access fee (Tri-City Appliance is a Wolf certified repair company and can do it in 30 minutes) and cover the cost of the part (although, I'm not confident that is even what's wrong) or reimburse the cost of Tri-City Appliance repairing the oven.

5 years ago

check_circle

Review Source

star star star star star

Shreyas Lawrenceville, GA

Very knowledgeable tech. He fixed my problem. Thanks.

5 years ago Edited December 22, 2021

star star star star star

Mary Ellen Davis Kearney, MO

Kenneth our serviceman, was very nice, professional & caring about what he was doing in our home. Service was very good. Yes, I would recommend Kenneth.

5 years ago

star star_border star_border star_border star_border

A. Drain GA

Do not purchase their policy if you live in the Texas Hill Country. They must not have many technicians in their plan for this area. The metropolitan areas have numerous repair firms, I believe. Just not good here!

5 years ago

star star star star star

Cassandra MacLane Parlin, NJ

Service within 1 day!! It was fast and efficient.

5 years ago

star star star star star

Paul Corby Howell, MI

Great service at a great price. Companies selected to partner with have been great so far. Thanks

5 years ago