Choice Home Warranty

Provided quick and easily understood answers to any and all questions I may have asked. Rep was very upbeat and seemed to be proud to serve her employer.

We have only had our policy 4 months with the purchase of our home. The seller chose the company and paid at closing. I ABSOLUTELY HATE THIS COMPANY!!! We placed a claim July 11 for our AC being out and was scheduled same day late in the evening for the next week Wednesday. I called the company the next morning and was told by the owner that they would not be able to make it to me and would more than likely reschedule my appointment. I called CHW and they did nothing! So the day of my appointment I recieved an email my appointment was canceled. I called them again and all they said was well we will submit another claim to the dispatch. Even when an appointment was not found in 12 hours I asked if I could hire my own tech because it was 81 degrees in my house they said they only reimburse at their rate even though all tech calls are about $100. It took 2 days to get a new appointment and it was scheduled for the next day. I again called the tech and he informed me he owned the company and WOULD NOT BE COMING TO MY APPOINTMENT OR 7 OTHERS CHW SENT because there was no work order and he doesn't send his employees to jobs with no information. All CHW sent was our name, address and email address. It is now Sunday July 22 and still NO Tech and NO AIR. And it seems no resolution and I call constantly!!!

Don't waste your money!!! January 2019, we called in for an oven repair. It was a simple fix. Needed a new control board for an oven less that seven years old. I was told by a technician that they don't make control boards any longer. Five visits later-- in April, they had taken the existing control board tried to rebuild it twice (wouldn't work), and one of those times it sparked and blew out the control board and could have caused a serious fire. Filled the house with smoke. Lost all confidence in this company. I then decided to call the oven company. They told me, by law they have to have parts for seven years. I ordered the part, had it in a few days, called a technician from a local reputable company, it was fixed that week. This was almost FOUR MONTHS later!! This company would not pay for the service call. I asked for our money back. They gave us a fraction of the investment back. Please don't trust this company!

The technition was on time. They knew what the problem was and fixed it the first time. They were very professional and polite.

When our air conditioner went out in 100 plus weather we were concerned about how quickly our new home warranty company would respond. Well they were great! They set the appointment within within 24 hours. They kept in touch reminding us of the appointment and the company they sent were fast and efficient. What a relief! We totally recommend Choice for your home warranty company.

I gave 1 star because there was not a choice for negative stars. This company is a scam and totally disreputable. On May 29, 2019 a fan blade on our A/C unit broke and damaged the condenser coils. Our claim was denied because they said the condenser coils were not covered, however the damage was done by the fan, which is covered. We filed a claim and were assigned a case manager and number. We were told we would receive a call from her. After several emails and phone messages to her with no response, I was able to talk to someone who assured me that I would receive a call from my case manager. This person did say only “normal wear and tear” was covered. I believe the fan blade breaking on its own is “normal wear and tear”. I shared that my husband is a 74 yr old Viet Nam veteran with PTSD who was recovering from a major back surgery at the time the A/C stopped working. To this date, 7 weeks later, we have received no contact from our case manager or anyone at Choice Home Warranty. Do your homework and read all the extremely negative reviews of this company. Please do not leave the insincere automated response.

BUYER BEWARE. The company's claims are obfuscations and its dealings with customers opaque and convoluted. CHW does not do as it says. They could not find a technician in our area to fix an A/C unit that had failed. After nearly 24 hours, CHW was still unable to find a technician. During this process, communication with CHW was a complete black hole. We had to call them to find out what was happening. Ultimately, we had to source our own HVAC technician. The 15-minute claim of authorization is a fabrication, more like 6 to 7 hours. We were denied the claim and the fabricated excuse given was made from the information gleaned from 2 photographs and patently false. Our Tech advised CHW, over the phone, the unit was in very good condition, other than a shorted compressor. CHW determined that we had failed to maintain the A/C unit, a determination made from a single photo. A determination we find flabbergasting as we did maintenance in​ May 2019. CHW uses a strategy of delay, delay, delay until you are in a situation where you must take ownership of the project yourself to get results and then conjure a denial, so they don't have to honor their policy. Don't make this company your choice, it would be a mistake. The experience was completely unsatisfactory and a waste of money, both for the warranty and the value of our time.

This company is not worth one penny! When looking for a home warranty company, please look somewhere else! CHW does not care about their clients. They only want your money each month. I've been with CHW for about a year, and I've had nothing but paying a monthly payment and a $60.00 co-pay when the tech arrives. CHW does not listen to the tech (which is one of their contractors), on what they found the problem to be. When the tech submits the issue(s), and a system must be replaced, CHW will deny the claim, and have you submit an appeal, only to tell you, it's your fault and the unit is not covered. Please, DO NOT go with CHW. They are a big rip-off. Customer Service is bad, Case Manager is Bad, and they will lie when they are signing you up. I would have given them all zero's if the system would allow me.

I purchased a home warranty that was in affect from 1/17/16 through 7/17/19. on July 11th of 2019, the air conditioning system began making a loud noise when it was running which vibrates the house. A claim was made that day to Choice Home Warranty. They did not find someone to take the job so we chose the option to hire our own HVAC professional and to be reimbursed for the cost. we contacted A service man and he agreed to look at it. we explained the process about the home warranty and gave him the claim number and information. He texted us after he looked at it and told us the blower fan was bad. He called Choice Home Warranty to explain the problem and they told him to go forward with the repair. He left us the invoice for $681 for parts and labor and we paid him. We then sent the invoice to the warranty company who is suppose to reimburse within 30 days. After this we received a denial email for the claim stating that excessive dirt on the blower motor caused the fan to go out of balance causing the problem. We then contacted the HVAC professional that did the repair to ask if this was true. He was very upset and said they were lying to get out of paying and that the problem was a bad bearing in the fan motor which caused the fan to go out of balance and it was very clean and there wasn’t any dirt. The Plumbing and Heating provided us a statement saying that the problem was due to a bad bearing and not excessive dirt. we filed an appeal with Choice Home Warranty and they were to assign a case manager within 24 hours.after 2 days someone contacted us and was rude and refused to answer the questions we submitted in writing. We believe this to be fraudulent activity and the warranty company is making up information to not pay a claim they authorized the HVAC professional to do. They also made up a reason that the service company has stated was a lie. We have filed a claim with the FDC and a complaint with the better business Bureau. Buyer beware!

I wish I could give 0 stars on this company. It took 2 weeks to get a technician out to look at my AC then Choice declined my claim without knowing the cause of my AC damage. I was advised I could pay to find out the cause and get back with them.

When we found out about the problem with the AC the day before yesterday, I was very worried especially after I read all the negative reviews from other home owners who had similar issues with their AC's! However, we were extremely happy with Choice Home Warranty Customer Service and the service contractor, Premier HVAC Mechanical; within 15-30 minutes of my call yesterday, a claim was generated and an appointment was scheduled for Monday July 22. I knew a lot of people have been having AC problems due to the heat wave, so I did not expect to get an appointment sooner. However, to my great surprise, Oscar the Tech from Premier HVAC called me before noon and said he has a slot available right away and can come to check it; since I was at work, I told him I could not, but I will be home about 4:30 if that works for him; he said he can't promise, but he will try his best if he is done with his other service calls; we were very happy when he called about 7:30-8 and said he can come by; as promised, he came and checked everything, diagnosed and fixed the problem within an hour. Thanks to Oscar and CHW, our daughter had a nice sleep after suffering badly the night before! I can speak about my own experience, and I will definitely recommend CHW to my friends and family.

The worst customer service I have ever had. They don't cover A/C units like they say they do. In our state A/C units are used daily. Our compressor went out before the tech showed up they denied our claim. They said the unit was too old and not serviced properly. Tried to cancel service contract they won't answer phone and Email. Finally got it cancelled but they will not refund unused months. 7 months left on contract but they say no refunds period. This is a ripoff for sure. Asked to speak to manager was told she was manager and refused to let me speak to anyone else. Better business bureaus needs to investigate this business! I feel its a scam.

Reply from Choice Home Warranty

Jul 19, 2019

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

Our HVAC issue was addressed the day after we contacted Choice Home Warranty. Sea Breeze Services promptly responded and identified our problem. The technician who serviced our unit was a very capable, conscientious and polite young man. Our unit is back up and running thanks to this quick and professional response.

choice was unable to get me a technician in my area a so I found my own technician, he diagnosed the problem called Choice and they agreed on the price and said they would send me a check within 30 days

The home warranty people themselves are really nice and helpful but the technitions that come out are not good and never keep appointmentments on time and even messed with my stuff to break it. Therefore, I won't be using the home warranty again since I am worried about the technitions they get services through.

Reply from Choice Home Warranty

Jul 19, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs. Regards, Choice Home Warranty

Our washing machine was making a horrible grinding sound and the whole tub filled with water for a small load of clothes. We called Choice Home Warranty, they sent someone and a few days later we received an email. Telling us that we exceeded the load weight and will NOT fix our washer! My husband has been trying to reach the our case manager Douglas Latham, of course there has not been any return calls or email. My husband has called everyday and is sent to voice mail every time, why be a manager if you ignore your customers?? Our washer has been out since July 10, 2019 and we have an 2.5 year which you know they go through clothes quick, plus 3 adults. I went to the laundromat to do 3 medium loads and a large load of towels, it cost $10. I had to haul wet clothes so I could use my dryer at home to avoid more cost. How is that they determine that we exceed the load weight ? Are they living with us or have a hidden camera? That is just a escape goat to Not to uphold their obligations!! What do we do now since no one will call us back? Pay for repairs out our pockets, then why have a home warranty company? Buy a new washer which we can't afford either!! What a huge disappointment and waste of money to have this company

Reply from Choice Home Warranty

Jul 19, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs. Regards, Choice Home Warranty

If I can give a minus 5 Stars rating and I will. This company is run by nothing but bunch of crooks. Not only they do not provide service after their contractor received the service call fee, this company also steal my credit card information and charge me monthly without my acknowledged nor my authorization!! Be aware!!

Reply from Choice Home Warranty

Jul 19, 2019

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

This company sucks. I went with them because of their price per month but you get what you pay for which was nothing. Looking at these reviews and speaking with tech that came out they never pay anything. I see a lot of folks AC claims were denied.

Reply from Choice Home Warranty

Jul 19, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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MY EXPERIENCE WITH THIS COMPANY IS PRETTY BAD. I AM ON DAY 6 OF MY AIR CONDITIONER NOT WORKING. THEY TELL YOU STORY AFTER STORY AND LIE. THEY POST THINGS ON YOUR DASHBOARD AND DELETE THEM AND THEN THEY SAY THAT THEY NEVER POSTED IT. IF YOUR LOOKING FOR A HOME WARRANTY DON'T USE THIS COMPANY.

Reply from Choice Home Warranty

Apr 19, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

This company is based out of New Jersey. I’m in the South. Have had 3 different company’s scheduled to come out for a simple belt for the dryer and 1 reason after another, it hasn’t happened. Not because of me. I’ve paid for warranty and been home to greet repairmen but it just ain’t happening. Company is not reliable. Out of nearly 3000 reviews, there are way too many dissatisfied customers. Negative reviews are almost evn with positive. Those are bad numbers. Guess I should have read more reviews. Says 5 star on its site. What a lie. I’m not happy and would never have bought this warranty had I known service was so extremely bad. Will look elsewhere. I work too hard for my money to cont throwing it away. Very shady business. Would not recommend in fact I would tell people to look elsewhere.

Do not use Choice! They have A LOT of exclusions! When we purchased the policy we were told our geothermal unit was covered. WRONG! Thank God I found out before we needed it. Our washer broke and they denied the claim due to “exclusions” so I started reviewing the exclusions closely. Low and behold geothermal unit is excluded. I called to cancel and they charged me a $50 admin fee even though they misinformed me about their service PLUS they charged a full month of coverage because they don’t pro-rate months. Bonus, you have to wait 10-15 business days for your refund.

Reply from Choice Home Warranty

Jul 19, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Good and prompt service. Responses of a claim within 24 hour range. Technician contacted the customer before coming out for service.

My representative, Phil M, was prompt, professional, helpful, and generally outstanding in our conversation about my decision to switch from a different company to Choice Home Warranty. I am very pleased with the pricing structure, and the services I will be receiving through Choice Home Warranty.

This company is the worst, when they want to sell, they said it will cover everything no matter what, I have been paying for two years, and this is my first claim with my a/c they denied the claim offering me only 250 dollars, now I'm stuck and don't know what to do

Reply from Choice Home Warranty

Jul 19, 2019

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Very bad company. Do not respond to queries.

Reply from Choice Home Warranty

Jul 19, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs. Regards, Choice Home Warranty

This is a very bad company. I always have headache with them. Arrogant case managers and hidden excuses in policy NOT to cover you. Please don't get in trap.

Reply from Choice Home Warranty

Jul 19, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs. Regards, Choice Home Warranty

Our expectations were exceeded and CHW handled all of our claims in an efficient manner

I have no idea how effective or reliable CHW will be, as I only purchased the policy yesterday. It's a little ridiculous asking me to review CHW now. But I can state that their sales representatives are a little heavy-handed, and they need to let customers take the time to investigate and digest the way all this works at thier own pace. The high pressure sales tactics are a definite turn-off.

Reply from Choice Home Warranty

Jul 19, 2019

We thank you for joining our family and appreciate your feedback. In regards of your concerns with our Sales Represnatives we have forwared your comment to the Director of Sales in efforts to promote our highest level practices and quality assurance amoung our represnatives. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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They have been calling me non-stop to sell me a policy. After repeating a million times to the salesperson that I was no longer at a CT address he hung up on me. Not a good salesperson, acknowledge the change and move on!

Reply from Choice Home Warranty

Jul 19, 2019

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly to address your needs.. Regards, Choice Home Warranty

Wish there was a zero rating. They will take your premium and then find any small excuse not to cover you. They advertised, "Hey, you, might need to replace your A/C system someday if it breaks," and mine did. Because there was condensation related to the A/C breakdown, they classified it as "water leak," so they wouldn't have to cover it. This is a scam, don't fall for it. You're better off saving what you would pay for the premium and investing in your own home protection account. The contractors I've had at the home under this warranty say the same.

Reply from Choice Home Warranty

Jul 19, 2019

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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This company lies. They tell you lies to get you to trust in them to be there when things break. They say they will be there for you. We had bot our AC units break in one year due to leaks, and they refused both. They also wouldn't replace a thermostat. They are swindlers. Go pay for a better company that will actually be there for you when you need them.

Reply from Choice Home Warranty

Jul 19, 2019

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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I have a microwave and oven combo and the oven has some problem. Choice is offering me less than 30% of the current price of the unit to replace. In comparison, I had American Home Shield earlier and they replaced my furnace when there was a problem. I regret moving to Choice and having referred numerous friends and family to Choice. Really feel betrayed and bad for everyone. Be careful before you buy Choice warranty.

Reply from Choice Home Warranty

Jul 19, 2019

WWe thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

I signed a 3 year contract with Choice Home Warranty and not once have they covered anything submitted. The denied a water heater due to it not being maintained. They denied AC fix due to faulty wiring (done by a previous tech they sent out). They told me I would need to contact the vendor directly to work the issue out. I would research other companies, my recommendation is to pass on this Company.

Reply from Choice Home Warranty

Jul 19, 2019

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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They would not pay for ac repair because of rust on coils every coil has rust especially when it is 15 years old. So I paid for coils it worked for 1 week. then compressor went out and said it my be because it was low on fluid a week ago spending over 4000 they offered 300

Reply from Choice Home Warranty

Jul 19, 2019

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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They denied all my requests and claims, made it difficult to communicate with them, any appliance has to be replace one day even if you give them Stay away from this company!!

Reply from Choice Home Warranty

Jul 19, 2019

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Run as fast as you can away from CHW. This company pick and choose which claim they will honor. Had someone told me how shady these people are I would have did an about Face when I saw their name. You can get better service from a SHADE TREE MECHANIC.

Reply from Choice Home Warranty

Jul 19, 2019

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Poor Service, wasn't able to complete job.

Reply from Choice Home Warranty

Jul 15, 2019

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Save your money this company is a SCAM! I chose them based on a quick search which had them listed as #1 . I wanted to view the coverage before I purchased but was told that they could not show me what was covered until I bought the policy then he would email me a copy. Within a few minutes after receiving the agreement I very quickly discovered that they don't actually cover much of anything so I immediately called them back and canceled I received an email cancellation while I was still on the phone with them so I figured it's done. Nope they still processed the payment. That was July 9 2019 Today is July 15 and they still have not processed my refund. They are very quick to take your money but very slow to refund you and based on many of reviews I see here I'm not alone.

Reply from Choice Home Warranty

Jul 15, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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I paid for a service technician to check my AC Unit he said a couple vents were closed but everything checked out ok. He left and we were still had the same problem. I had to go on line and set up another service call in less than a week. A new company was sent out. He told us the unit had no Freon . He said right up front your company does not usually approve the replacement. 1st issue the original service call and shoddy service collected for the service call and did not see the problem. 2 nd issue what exactly is covered on AC/ Heatpump if it goes out? If I purchase a new unit is this Warrenty worth paying for?

Reply from Choice Home Warranty

Jul 15, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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This is a major scam! I filed a pool repair claim over two weeks ago. They have spoken with our pool company multiple times and have yet to approve the claim. Now in addition the the $700 repair, I will have to pay additional to shock the pool...plus 2-3 weeks or prime pool season has been lost. Every time I send a status update, I get their standard "pool tech needs to contact them" even though they have repeatedly been contacted. I am now paying the pool company direct, writing bad reviews wherever I can to keep others from being scammed and will see what I can get refunded by the company or file a fraud claim with Visa.

Reply from Choice Home Warranty

Jul 15, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs. Regards, Choice Home Warranty

My AC stopped working so I filed a claim. Technician came out and said my compressor was bad. I had to submit pictures online and they denied my claim because my “coil was dirty restricting airflow, causing my compressor to overheat because I didn’t maintain my unit.” I had to appeal my claim and they denied it again. While talking to my case manager, I let it be known that I had two separate documentations from professionals, one from two months ago and the other one from the technician that diagnosed my compressor problem, stating that my unit had no airflow restrictions. How can a company say what the cause of the problem was over a few pictures while I have two professionals reports confirming that airflow was not an issue? My AC unit is 25 years old. They do not take age into consideration, but if my unit wasn’t maintained, it never would have lasted that long. This company is an absolute joke.

Reply from Choice Home Warranty

Jul 15, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Great knowledge by the customer representative and he was interested in my needs and how to cover them. I was pleased with the coverage offered by my policy and the pricing was spot on. Taking the cost of a service call down to where other warranty companies price was the deal sealer. I can now see why Choice is rated number one.

I have been with Choice Home Warranty for also 10-years and have had nothing but exceptional service from them. I have recommend a few people to purchase their service.,

First time necessary to use our warranty. Call placed @ 9:30 pm & was answered promptly. Rep was knowledgeable, & handled the claim quickly. Great communication on line. Plumber made contact before noon next day. Worked hard, efficient, & cleanly. Would recommend company they sent to anyone. Great experience!

I’ve been a CHW customer for a couple years now. I have to admit, I was quite a skeptic in the beginning and have been cautiously optimistic ever since, but, I gotta tell ya, I have had nothing but positive experiences. Unfortunately, I have had to call them way more than I would have liked, but they have delivered every single time. No lie. So, if you ask me, I am a fan.

They have been awful, dont want to fix or replace anything ... our ac went out had to pay 60.00 for them to come out and not able to fix anything.. its 96° in our house.. we have 3 dogs, 5 children, my husband and myself... plus my son and husband have asthma. They wont fix anything... save the trouble and get a real company.. American Home Shield.

Reply from Choice Home Warranty

Jul 15, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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Called for service on a non functioning A/C. Technician showed up and filled Freon even though the propblem (and I described this to him) was with the condenser itself not functioning. He left, never came back and never called again. I called choice Hw every day over the course of a week and they continuously failed to get someone on site to fix the problem. My AC has not been functioning for over 3 weeks now with no action from choice. Clearly choice likes to use the worst possible technicians rather than competent and skilled companies. This is an awful organization with no management or customer service skills. Don’t waste your time or money. They are useless, incompetent, blubbering idiots.

Reply from Choice Home Warranty

Jul 15, 2019

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience . Our Consumer Advocate Department will contact you shortly to address your needs . Regards, Choice Home Warranty

Air conditioner was repaired within 24 hours. Extremely happy with service

My ac was fixed the same day the tech came out.

This company is a scam. They tell you coverage is comprehensive, but if you read the fine print, nothing is covered. I purchased the warranty specifically for my AC, and specifically asked if the age of the system mattered because my system was old. When it went out due to normal wear and tear, it wasn’t covered because the system had rust on it. 2 separate AC contractors confirmed that the rust had no affect on the system going out, yet they still wouldn’t cover it. Save your money, I wouldn’t recommend Choice home warranty to anyone.

Reply from Choice Home Warranty

Jul 15, 2019

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/. Our Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

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