Choice Home Warranty

great response time and customer service. Waiting on my check to purchase a new washer now.

Furnace replacement, approved, however, forgot heat element, waited 2 months to complete this claim. Iam am thankful for replacement but took to long, several calls, to get claim finished.

Your Sales Agent Mr. Jeff K is a tremendous asset to your Company ( Choice Home Warranry. He was so helpful , knowledgable and of great assistance to my needs. I am so pleased with your overall service & will not hesitate to refer my family & friends to CHW. Thanks again for a well done service.? Jamil A Azzeh

I sent a review yesterday but I do not think it went through. I had the pleasant experience of purchasing a six year program and I did it because of the professional manner Mr. Jake R handled himself. He was a true Pro. All my questions were answered immediately and the man definitely knows the product he is selling. I was more than comfortable with him. Dealing with him also proved t be quick because of his knowledge. There wasn't any..."I'll have to put you on hold to get an answer." He knew the answer. I hope all your associates are as professional as Mr. R. If so, he is what makes your company number one. He should be recognized for his dedication to your Corporation!

Quick scheduling for repair claim. Repair company responded quickly and the repair completely efficiently

Choice handled my request for service Quickly and professionally . I had 2 issues That needed to be serviced. The people they Sent out were curtious , friendly,and efficient . I also love the fact that Choice is very Competitive on their price.

Spoke to Jefferey- he is such a nice person.Understood my queries and gave me a good deal.Finalized the offer within 3 minutes.

Our A/C broke and we had it repaired within 3 days. The service person did a great job and was very respectful and helpful.

Washing machine drain was blocked. The plumber came within 24 hours. His work was excellent, he was courteous and efficient. Very happy with it.

The plumber was courteous and thorough. He went above and beyond what was expected. He made time for us early in the work day. ( It was an emergency situation. He was clean and fixed the problem to our satisfaction. He even showed us how to fix our doorbell in the process! He was a super nice and polite guy.

My claim was handled in a timely and professional way highly recommend this company

Very prompt and excellent service. Yesterday our tenant reported a issue with the A/C. Our property manager called CHW. Very same day within in moments the technician was assigned to address the issue.

I'm always so pleased with Choice Warranty. Every time a service person comes out they are on time, professional and very easy to work with. I haven't felt like I was taken advantage of and the service has been great. I have recommended Choice Warranty to many friends and I hope they take advantage of such a great company.

I was extremely pleased with the professional way in which my claim was handled and really impressed in the speed and quality of the Service Express Company they sent a supreme technician he was very knowledgeable and friendly overall experience was excellent and beyond all my expectations

I bought the three year plan. What a mistake. They have NEVER fixed anything. They have the worst repair companies ever. And this is from A/C repair, plumbing repair, Appliance repair. They all have crummy equipment and are incompetant. They are cheap for a reason. They have the scum repair companies so you end up paying twice to get it fixed right. I have had to hire other companies to come and repair items and they all do it without a problem. BUYER BEWARE11

This company should not be in business. It is a scam. They do not pay claims and in fact, deny without any physical evidence (pictures or reported evidence from service technicians, etc.). We purchased this policy when we recently purchased a home that had systems & appliances that were 20 years old. The sales rep stated that would not make any difference and our systems & appliances would be covered. We filed a claim 5-17 for a leaking furnace and after no calls all day, I called a reputable heating & air person myself. They refused to work with CHW as was not paid on prior claims that CHW had contracted with them to do. With water leaking, I had no choice but to pay myself. Our Furnace & A/C was just worn out. Old. Non-repairable as it is an R22 and parts are no longer obtainable (Government banned due to environmental issues). Even with the report from the professional company as well as pictures supporting NO RUST, CORROSION or MISUSE, they denied for just that reason. What a joke. Ever heard of Great Benefit Life Insurance Company from the movie "The Rainmaker"? CHW is them. Do not waste your time or money.

I was skeptical about purchasing this warrantee. This was the first time I call for service. I was very surprised by the great service from my initial call for service to the completion.

Choice Home warranty is a scam. They will only pay if it is "normal wear & tear". Condenser went out on the AC and they used that as an excuse not to cover even though there is nothing in the exclusions section that specifically states condenser not covered. Total rip off.

I called to add my sister's home to a policy and spoke with Jeff. He was very knowledgeable and helped us to make an informed decision about going with a three-year policy instead of a monthly plan. Jeff got us the right plan for us senior citizens and I thank him for his help.

So far every experience with Choice has exceeded my expectations.

I missed my renewal cut off while traveling but did pay the renewal fee a few days late. When I got home, my AC was not working properly and I had to shut it down. After explaining my situation, a customer service agent got permission to honor the renewal. An AC company was sent out and I paid $45.00 to have the problem diagnosed and fixed. Extremely fast and excellent service!! Will definitely recommend Choice to friends and family. Sincere thanks!!

We got Choice Warranty when we purchased our home. Our AC went out, so we called them to send out someone to check it out. The gentleman who came was awesome- very helpful. But when we called Choice back, they said we would have to pay $200 for a leak test when we already knew there was a leak. Then after the leak test, Choice would not cover the leak any time there is rust. How would there not be any rust when it's an outside unit? So we decided not to do that. But then we noticed our fan was not running (it had been working while fixing the leak). When we called Choice back, they said they would not cover it because we did not fix the leak. They said if we would have called about the fan first, they would have fixed it. All customer service we talked to were no help. We would NEVER use Choice again- it's not worth it at all. And even the $60 service call fee we had to pay, the guy who came said that is generally what you pay any company to come out. Don't use Choice! Not worth the headache.

First time use of the warranty for a failed air conditioner with parts that were still under the manufacturer's warranty which meant Choice was under no obligation to help with any of the costs - but! They covered 80% of the labor fee for the service provider to get replacement parts from the manufacturer and install them in the unit. Now, that's great service!

when I got in touch with customer service they had a repair man call within 34 hours, an my appliance was fixed within 34 hours

Courteous customer service agents every time I called & fast service delivery . I had other home warranty services before but so far this is the best choice of all.

This is the worst company. They refuse to honor their contract. I had a 3 yr. Contract, after the 1st yr I cancelled, they refused to fix my a.c. unit. They were supposed to send me $600 back...never got it, they lie and cheat and are worthless...

I would have given a 10 if I had been contacted sooner by a technician. I called on Friday morning about my air conditioning, but I was not assigned a technician until Monday and they could not come out until Tuesday. We had 100 degree weather all weekend!!!

Customer service was very cooperative in helping get my broken Microwave replaced. Each time I called to get the status of my replacement I was treated courteously, and professionally by the representative that answered my call.

Purchased the upgraded warranty for a condo for my senior mother who lives several hundred miles away so repairs would be handled with less stress. The company responded promptly and technicians arrived in a timely manner. One problem was a socket that the microwave was plugged into stopped working. Since first thought it was the microwave, had to pay that service fee with no repair. Electrician called and another service fee. CHW would not pay to locate where the problem was. I paid over $400 to have plug/socket repaired. Now the air conditioning unit (inside portion) is out of balance and vibrating causing loud clanging noise when on. Since the system still cools, CHW would not repair the vibration/balance issue. Have to wait until it fails and is inoperable (in Las Vegas in the summertime) and the repair costs significantly increased. Makes no sense. On hold currently over 30 minutes to cancel contract. This is unacceptable and not how it was represented when purchased.

Called CHW because of a leak in our roof. They sent David of Boar and we could not be even happier. A trustworthy, true to his word guy, cleans up after his job, very punctual and detailed and also left us a nice report in a black folder. Does not make you feel that CHW sent a third rate service man.

The representative I spoke with was extremely helpful and went out of her way to assist me with my problem.

Contractor they sent misdiagnosed my unit along with flat out lying to warranty company about my unit having low freon due to stating it leaked out of my service cap, which I later found out is NOT even possible. I of course later found this out with a 2nd opinion of my own money all of this and sent all documentation to them to review. The excess of freon their contractor put in my unit caused further damage to my unit along with finding a wire that had been cut. The warranty company refuses to re-review the claim stating they are not responsible for their contractor and I will be cancelling my service with them. Their lack of response to the seriousness of the situation along with refusal to re-review a "valid" submission of my original claim with the 2nd contractors documentation is just wrong. I have filed a complaint against the HVAC company as well so they should understand I am very serious, but they seem to just want to wash their hands of any common sense in assessing how this should warrant a review of the claim and reimbursement as the original claim was handled wrong by their own contractor. I understand the warranty company is NOT the contractor, but they should consider reimbursing my claim as they are the ones who dispatched the original contractor.

Denial of a claim on my AC even though I have it regularly serviced.

This is a copy of a letter I wrote to Choice Home Warrenty. It explains my history with them. Nothing has yet been resolved. No one has contacted me about it. Here is the email: Where do I start? I have been a customer for almost a year now. I faithfully pay my monthly bill. I pay my service call money. Yet....I have never really received decent service. Your company lied to me about my washing machine, u till I had prof the repairman you all contracted never did what he said he would. I waited weeks for a repair person to return my call, going through several, I might add, to even get a schedule for my dishwasher. Again, was mysteriously not covered. This leads me to my latest claim which again, I have proof your company scammed me. See, I have a huge wall unit microwave/ oven combo. It needs a new something or another, for the sake of this discussion let's call it a widget. So repair company A puts in an order for a new widget. You all approve the repair. But, you all deny him the repair because he wanted to order the parts to get it her sooner.his past experience with your company is a 2 month wait on parts. So no one calls me. Several days later I call repair guy A to ask when he is coming out. He said you dropped him and I got reassigned. No one told me that. So I call to find out the next step. You set me up with repairman B. Repairman B is sketchy. Doesn't return calls, voicemail is always full. But he comes out. It has now been two weeks give or take. He looks at it. Doesn't even turn it on and after listening to me says, it needs a new widget, but with a new widget you need part x and part z. This is expensive, especially since you need two men to pull the unit out of the wall. He says the Vhoice will probably buy a new unit. So he leaves. Again, I hear nothing. I call Thursday to Choice and the guy on the phone says they have heard nothing from repairman B. I call multiple times to repair man B and finally get an employee. She says the repairman is out of the office till Friday. He will submit paperwork Friday when he returns. 2 minutes later ( still Thursday) Choice gives me a call stating that I need to call you. I call. I get notified that my microwave wall unit is not covered because of arching. Interesting I think. Neither repairmen mentioned that. Today I finally got hold of repairman A ( B still has not returned call) and talked to repairman. He asked if repairman B took out the microwVe. I said no, he didn't do anything to it. I don't even think he turned it on. Well, apparently the only way you can tell if a microwave has arching is to pull it out of the wall ( a two person job, I know because I had the oven part repaired( not by Choice of course) and it takes 2-3 men. Also, the back has to be removed and the microwave has to be turned on. NONE OF THAT was done. None. So there is no way arching could have been found. I expect my wall unit to be repaired by a person I choose or money to replace the full amount of a whirlpool wall unit microwave/,oven full size unit. This is the second time now I have been lied to about a reason something was not covered. I have done my part paying my bills. It is time for you all to do your part.

Choice Home Warranty does not cover everything they say when they sign you up! Please be aware of this company who is promising more than what they can deliver.

They did not pay for our AC repair said it was not maintained. We had it maintained twice a year. You cannot maintain rust it is normal. They refuse to pay by saying that the item was not maintained.

Choice Home Warranty is a scam. The lied to us about our claim. We called the company that inspected the AC on behalf of Choice Home Warranty. The information provided by the technician was misrepresented by Monica and Latisha at Choice Warranty. They denied the claim even after we confirmed their [Choice Warranty's] misrepresentation. We cancelled the warranty at an additional cost to us! This company is running a scam and homeowners need to be wary.

Call center was rude. Supervisors were rude. They go out of their way to find loophole not to fix equipment. When they can't find something they just decide it was not covered.

Jeff K provided excellent service - answered all questions clearly and as a matter of fact- was very personable - and most willing to serve with great concern for all my questions and needs - worked a great deal also for a senior citizen. Looking forward to a great relationship with Choice Home Warranty

We have had issues with every claim we have made. This company has no personal concern for their customers. They have made me feel like what I'm dealing with or going through or issues I'm having do not matter. Their representatives I have talked to have a different story every time we talk to them, and the managers we speak with have a very "oh well this is how it works" sort of attitude with no resolution or helpful attitude. I'm not the only one in our family who have had choice warranty either. My mother in law had them and quit paying because she had nothing but issues with their service as well. We made a claim on 6/30/2017 and still have had no communication as to the matter as of 7/5/2017. We are to wait for an automative voice mail we are told. You would think if a customer has complained or is having such issues with the service there would be some kind of communication. In my option they do not care about the individual customer just the monthly payment they make.

I tried for 2 weeks (with hot temperatures) to get my AC repaired. I followed every thing asked of me and waited for each step to identify the problem and get it corrected. Initially, they told me the unit was under a manufacturer's warranty (which it wasn't) and when I verified and called them on it they reviewed it again. After their second review, they said the unit did not have the correct diagnostics done so they would not pay for the repair. When I told them (and proved it) that I had the correct diagnostics done, they agreed to review it again. The third (and final) time they came back with the generic "improperly maintained system" excuse and refused to pay for the repair. All this time it was over 90 degrees outside and we were all very uncomfortable, including my 77 YO mother. Choice Home Warranty decided to not pay for a contracted repair after I paid for the initial service call and the $2K repair on my own. This is a consumer ponzi scheme where they have absolutely no intention of paying for repairs that are covered and they used ridiculous excuses to do it. NEVER BUY FROM CHOICE HOME WARRANTY. I have informed everyone I know, including some prominent real estate agencies, about this and I would encourage everyone to do the same. They have been blitzed on social media and I will continue to do so until I get this resolved (or feel better). NEVER BUY FROM CHOICE HOME WARRANTY. - you will lose your money, sanity, and peace of mind because they are scheming to take your money and not provide the service they promised.

July 5, 2017 Dear Better Business Bureau, I initiated a Choice Home Warranty Home Service Agreement on May 9th, 2017. The copy of my contract arrived in the mail the day after the 30 day grace period to cancel the agreement had already expired. Choice Home Warranty has a generic agreement on-line with discrepancies from the one they sent to my home June 11, 2017. My 13 month Choice Home Warranty Service Agreement contract cost me $550, and it was supposed to be good from 6/9/2017-7/9/2018 for my home address, with a 30 day period from 5/8/2017-6/9/2017 when no coverage would be extended. After much discussion with CHW, CHW has agreed to reimburse me for 11 months minus $50 and the first month of coverage, which is about $450. I am requesting the entire amount I paid, $550, plus the two $45 visit fees be returned to me because no services were provided. Or CHW can provide reimbursement for services and the services that should have been rendered because they are covered under the contract during the first month of coverage, including the repair of the Wolf oven and the A/C fan and wheel. The first claim I made to CHW was around 6/19/2017 when my Wolf oven started to sound like it came on, but it didn't heat up. On 6/19/2017 CHW arranged to have a repair person come out. CHW gave me the name of the company that was to repair my oven, Jim's Place Specialty Appliances, I called them and set up a repair window. The company NEVER showed up the entire day of the appointment! I called them and called them, with no answer. I called CHW the next day, who did answer and said they would contact the company, and miraculously, CHW were able to contact Jim's Specialty Appliances immediately, and set up a new day and time for the initial review. The oven repair company did come for the second scheduled appointment and said my Wolf oven needed a new controller board, which is interesting because he didn't remove the bullnose from the appliance, which is required to test the parts to see which one failed (I had this part replaced by a certified Sub-zero/Wolf appliance repair company 7 years ago). I paid Jim's Place Specialty Appliances $45 for the initial inspection and they said they would call back after talking with CHW. A WEEK later I received a call back from Jim's Place Specialty Appliances stating CHW will pay for the entire repair, but I was responsible for a $180 access fee, on top of the initial $45 fee. I called CHW asking what this access fee was in regards to, the oven isn't hidden in a room or under a cement foundation nor is it behind a wall, it's in the middle of my kitchen. They said it was for 2 hours of access time to get to the part, then the repair would be covered. I called Sub-Zero/Wolf and asked what the appropriate time to “access” the repair would be, they said no more than 30 to 45 minutes, I asked if the 2 hours at $90/hour fee would be appropriate, they said no, and that Jim's Place Specialty Appliances is not a certified Wolf repair and maintenance company. I then tried to re-contact Jim's Place to negotiate a reasonable access fee, but they didn't returned my call, until after I cancelled my CHW coverage today. Late Saturday, July 1, 2017 I returned home from being gone for a week on vacation. My home's air conditioning was not blowing when I arrived home. I called CHW early Sunday morning and they hired a contractor to come out and look at it on Monday. I paid that contractor the agreed upon $45 for that visit. The A/C contractor said he would call CHW and that the repair should be covered. But because of the 4th of July it would be 2 days before they could repair the fan. July 7, 2017 he called me to inform me that CHW had refused to pay anything to repair the A/C. The cost for the repair was $850. I called CHW who said, “it was a pre-existing condition. The part and service would be covered if it wasn't pre-existing.” I replied, “My air conditioning was cooling my home when I left on vacation on June 23, 2017 and when I returned home it was no longer blowing. My contract began on June 9, 2017 and I arranged for it on May 9, 2017. Why was it pre-existing? They replied it takes a while for that part to fail. O.K. isn't that what the 30 day period before coverage begins is for (5/9/2017)? I asked how long I would have had to have had coverage before they actually honored the contract. The person on the phone would not answer my question, I paid for the entire year up front, but they don't cover things for the entire year? The contract does not state that there is an extended period for certain coverages to begin. I also mentioned that they could have had a home inspection prior to the beginning of the contract, but they chose not to inspect, instead, my AC was working before I initiated the contract in May. I live in Mesa, Arizona. It has been over 120' F during the day and upwards of 100' F at night. I would have called the first day my contract was valid if it hadn't been working. But my AC was blowing great, I didn't need to call, until I got home from vacation on July 1, 2017. I built this home 10 years ago, August 2006. The same HVAC company that installed my AC has upkept it the entire time. I called the original installing HVAC company this morning 7/5/2017, he said this fan/wheel failure should have been covered under this home warranty. The reason I bought the warranty is because my home is 10 years old and A/C units are known to fail around 10 years, and summers are hot here. Here is the paragraph of my CHW contract that applies to A/C. 4. AIR CONDITIONING/COOLER NOTE: Not exceeding 5 (five) ton capacity and designed for residential use. INCLUDED: Ducted electric central air conditioning, ducted electric wall air conditioning. All components and parts, for units below 13 SEER and when We are unable to facilitate repair/replacement of failed covered equipment at the current SEER rating, repair/replacement will be performed with 13 SEER equipment and/or 7.7 HSPF or higher compliant, except: EXCLUDED: Gas air conditioning systems - Condenser casings - Registers and Grills - Filters - Electronic air cleaners - Window units - Non-ducted wall units - Water towers - Humidifiers - Improperly sized units - Chillers - All exterior condensing, cooling and pump pads – Roof mounts, jacks, stands or supports - Condensate pumps – Commercial grade equipment - Cost for crane rentals - Air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications – Improper use of metering devices - Thermal expansion valves - Refrigerant conversion - Leak detections – Water leaks - Drain line stoppages – Maintenance - Noise. No more than two systems covered unless purchased separately at time of enrollment. We are not responsible for the costs associated with matching dimensions, brand or color made. We will not pay for any modifications necessitated by the repair of existing equipment or the installation of new equipment. This repair should have been covered 100%, but it was denied 100%. After complaining for a long time CHW did say they would be willing to cover $100 of the $850 repair of the AC fan and wheel. I paid $550 for the coverage, I expect 100% coverage. CHW has agreed to refund $450 of my annual coverage stating they covered me for a month already, which they obviously did not. In fact, the oven repair company finally called back (after I started this letter, and canceled my coverage) on 7/5/2017 and I asked for the oven part, since I paid for coverage during that period of time, they called CHW, who said they would not let me have the part they had approved and I paid for through my home coverage contract. CHW seems to have a scheme where they charge people for coverage they don't provide and then when they refund the coverage they keep $100 and that's their business model. I expect 100% return of the $550 I paid for the service contract, or a $450 reimbursement for the remaining 11 months, and reimbursement of $750 for the repair of my air conditioning fan and wheel (My old HVAC company was able to fit me into their schedule today and do the repair, all in one day. Although, they were reluctant, seeing that I had a CHW home warranty and they felt strongly that that home warranty should have covered the repair cost, which ended up only being $750 with my old company, $100 less than the CHW contracted compnay.), and CHW will repair of my Wolf range for no more than a 30 minute access fee (Tri-City Appliance is a Wolf certified repair company and can do it in 30 minutes) and cover the cost of the part (although, I'm not confident that is even what's wrong) or reimburse the cost of Tri-City Appliance repairing the oven.

Kenneth our serviceman, was very nice, professional & caring about what he was doing in our home. Service was very good. Yes, I would recommend Kenneth.

Do not purchase their policy if you live in the Texas Hill Country. They must not have many technicians in their plan for this area. The metropolitan areas have numerous repair firms, I believe. Just not good here!

Service within 1 day!! It was fast and efficient.

Great service at a great price. Companies selected to partner with have been great so far. Thanks