Choice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.

The Good

  • Choice Home Warranty Cost
  • First Month Free
  • Customer Service Open 24/7
  • No Home Inspection Required
  • Knowledgeable, Dedicated Team
  • Real Estate Agent Packages
  • Transferable Service Contract
  • Helpful Website
  • Extensive Coverage

Choice Home Warranty Cost

Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. The monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.

Choice Home Warranty's average service fee is competitively priced at $60. 

First Month Free

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote. 

Customer Service Open 24/7

Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately. 

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This also allows customers to save money right off the bat by avoiding the cost of a home inspection.

Knowledgeable, Dedicated Team

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.

In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed. 

Real Estate Agent Packages

Choice Home Warranty offers a number of plans and packages specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.

Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement. 

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.

Any warranty contract can be renewed each year and is 100 percent transferable.

Helpful Website

Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.

The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them. 

Extensive Coverage

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage packages: the Basic Plan and the Total Plan. The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher. The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliances and systems, such as an air conditioner and a refrigerator.

The complete list of the offered warranty policies and items covered by each package, as well as optional coverage add-ons, are as follows:

Basic Plan: $495 per Year or $43.75 per Month

  • Heating system
  • Whirlpool bathtub
  • Garage door opener
  • Electrical system
  • Dishwasher
  • Ceiling fans and exhaust fans
  • Plumbing system
  • Built-in Microwave
  • Cooktop
  • Plumbing stoppage
  • Garbage disposal
  • Oven/range
  • Water heater
  • Ductwork
  • Stove

Total Plan: $600 per Year or $52.50 per Month

  • Air conditioning system
  • Refrigerator
  • Clothes washer/dryer
  • Heating system
  • Whirlpool bathtub
  • Garage door opener
  • Electrical system
  • Dishwasher
  • Ceiling fan and exhaust fan
  • Plumbing system
  • Built-in Microwave
  • Cooktop
  • Plumbing stoppage
  • Garbage disposal
  • Oven/range
  • Water heater
  • Ductwork
  • Stove

Optional Coverage: Cost per Year

  • Pool/spa: $180
  • Stand alone freezer: $40
  • Septic tank pumping: $65
  • Sump pump: $40
  • Limited roof leak: $70
  • Second refrigerator: $40
  • Septic system: $120
 
  • Additional spa: $180
  • Central vacuum: $40
  • Well pump: $100
 

 

See if you qualify

The Bad

  • Claim Denial Cases

Claim Denial Cases

Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.

However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future. 

The Bottom Line

Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.

Choice Home Warranty offers multiple package options that each provide extensive coverage, and its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.

It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.

With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.

Check out Choice Home Warranty reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous. 

We'll Introduce You!

Call our recommended rep over at Choice Home Warranty below.

1-(855) 416-4247

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User Reviews

Star Rating

3.6
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6,509 Reviews

Review Breakdown

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4 star
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1 star
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Sentiment Criteria

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Jimmie

December 11th, 2019 DETAILS arrow_drop_down
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They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

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William

December 11th, 2019 Tinley Park, IL DETAILS arrow_drop_down
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I've had them for over three years and so far, I've not had any bad experiences. I've already gotten the response that I needed. They've always taken care of everything. It continues to work.

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Vivian Gibson

April 1st, 2020 Green Valley, AZ DETAILS arrow_drop_down
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My washing machine went out last week, Choice was prompt in getting someone out to assess the problem. They determined that it was more cost effective to replace the washer. Then I received an email that rather than replace it, they offered a cash buy out if $299. Really? For a new washer? While mine was a high end washer, I found that I could not get even a low end, basic model for less than $497 after checking with Home Depot, Lowe's, Costco, Best Buy. I rejected the offer and they assigned the case to a claims specialist. She did not call me, I called her. She said that was their offer. She said the offer was based on their buyer cost. When I asked for that source, she refused to give it to me. After a half hour if protests, she gave me the final, take it or leave it, offer of $399. I did accept and we went to Home Depot. We bought a machine with less features than our old one, cost $577. This is our first experience with Choice, definitely inferior to our previous company. Based on my experience, I would not recommend. Their interpretation of repair or replace is definitely different than mine. When this policy expires I will be going back to previous warranty company. Buyer Beware.

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Joseph Lopez

April 1st, 2020 Matthews, NC DETAILS arrow_drop_down
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Easy, professional, quick & listens. Customer service is outstanding. Will recommend to friends and neighbors....

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Bob Grigsby

April 1st, 2020 Saint Augustine, FL

The person on the phone was very nice and knowledgeable. I liked the offer. Since my warranty doesn't start until May 1st, I can't say how the actual product is.

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Patrice Robinson

April 1st, 2020 Nashville, TN DETAILS arrow_drop_down
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Although i see alot of reviews with great experience's it amazes me because this company is the worst every claim has been a problem and I mean every claim I have put in has been horrible but this last claim has me levit with all we are going through right know this company has no compassion no nothing my stove went out sunday my parts cost 300.00 so they choose to replace it and send me 299.00 that may take 30days what Iam suposed to do without a stove for thirty days Iam so disappointed ive had home shield warranty and never had a problem with them I wish I would have went back to them cause choice home warranty could take some notes from them and not to mention there is no way I will find a stove 299.00 so theres more money that I dont have to be spent on a stove that this company claims on the website if they cant fix they will replace dont believe it cause thats not the case. So disapointed so many complaints 1, ceiling fan never mind iam not even going to get started with that compliant i hope some one really reads this and makes some changes cause this is not good for your business

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Marla

April 1st, 2020 El Paso, TX DETAILS arrow_drop_down
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Quick and reliable service. This is the second time I’ve needed service and have been very responsive.

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Ron Martin

April 1st, 2020 ,

the salesman was too pushy. I tried to tell him I don't get paid for another 3-days, and couldn't cover the higher payment, but he did it anyway. Hopefully nothing bounces!!!!

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Michaela Eldridge

April 1st, 2020 Medway, MA DETAILS arrow_drop_down
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My first time using my Choice Home Warranty was March 30, 2020 when my refrigerator stopped getting cold. I called them on Sunday when it happened. Sears Service was here by 3:30 on Monday. They had to order two thermostat Electronic controls totaling $174. Once I receive the parts they will come back to install them at no more cost to me. Meanwhile they were able to get the refrigerator back to cold until then. I was so shocked that all I had to pay was my contract figure of $65.00. This means I already saved $174 from my yearly cost. YAY! Best Choice I ever made. Thank you Choice Home Warranty!

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Mary Ann Hollander

April 1st, 2020 Austin, TX DETAILS arrow_drop_down
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I'm switching companies. Worst ever. Had my washer and dryer die, AC go out and your company covered none of it. $5,000 I had to pay.

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Tim O'Reilly

April 1st, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Choice has once again denied coverage for a claim. Indoor plumbing washing machine cold water faucet is not functioning and they call it a "hose bib" and they claim hose bibs are not covered. Time to finally cancel this coverage. Three claims in the last year have been denied or some excuse has been made to make me pay more than the service fee. American Homeshield is a way better company. Beware!

Choice Home Warranty Logo

Reply from Choice Home Warranty

Mar 01, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

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Cora Loveless

April 1st, 2020 DETAILS arrow_drop_down
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Best company for home repairs that I have seen and heard people talk about.

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Juan Exposito

April 1st, 2020 DETAILS arrow_drop_down
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Because always answer pronto in my situation

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patricia

April 1st, 2020 DETAILS arrow_drop_down
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Always right on he ball. Repair people they send out are top notch.

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Maria lougheed

April 1st, 2020 DETAILS arrow_drop_down
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Always responds promptly, and service providers do a good job

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Ken

April 1st, 2020 Las Vegas, NV DETAILS arrow_drop_down
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Quality workmanship Provided On two issues we had

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Sheree Welling

April 1st, 2020 Matteson, IL DETAILS arrow_drop_down
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Paid to have guts of toilet changed, and instead i got wet moldy carpet and oil stains and Rust stains on my carpet

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Billy Planas

April 1st, 2020 Las Vegas, NV DETAILS arrow_drop_down
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In not impressed. They deny every claim then make your appeal the denial.

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Jack Beverland

April 1st, 2020 San Antonio, FL DETAILS arrow_drop_down
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I tried to write my reason but it was not taken off. I would be happy to talk with some one. 813-751-9522

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Erika

April 1st, 2020 Atlanta, GA DETAILS arrow_drop_down
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I had to call multiple times to have any progress. I spent two weeks without hot water before the issue was resolved.

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David Youngblood

April 1st, 2020 Alabaster, AL DETAILS arrow_drop_down
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I call one time and got plumber out the day

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Bob Eads

April 1st, 2020 Summerville, SC DETAILS arrow_drop_down
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handles service/claims quickly and professionally

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Nicola Pavelka

April 1st, 2020 Clarkston, MI DETAILS arrow_drop_down
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Great service. Timely in getting part. Cleaned up after themselves.

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Gladys

April 1st, 2020 Las Vegas, NV DETAILS arrow_drop_down
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Got a plumber the day after I called. Very good customer service. They are a lot better than the previous company I had.

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Thompkins

April 1st, 2020 Upper Marlboro, MD DETAILS arrow_drop_down
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Good service and professional employees and dependable.

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Christine Ferdinandi

April 1st, 2020 DETAILS arrow_drop_down
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From calling in a request for service to service being implemented was incredibly fast and efficient

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P Viani

April 1st, 2020 DETAILS arrow_drop_down
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Fast and the service man knew what he was doing

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Ana

April 1st, 2020 DETAILS arrow_drop_down
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excellent customer service excellent service job was done right the first time

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Leonard

April 1st, 2020 DETAILS arrow_drop_down
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Disappointed in their warranty coverage on appliances. I was under the impression that appliances would be repaired or replaced if not repaired.

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Nolan Anderson

April 1st, 2020 DETAILS arrow_drop_down
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Considers client's interest in making decisions

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Janis Lee

April 1st, 2020 Detroit, MI DETAILS arrow_drop_down
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They are a good company and they do meet my needs but there is always room for improvement.

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Dennis Pascarella

April 1st, 2020 Cincinnati, OH DETAILS arrow_drop_down
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The only negative was the time it took them to get the parts

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John

April 1st, 2020 Fort Lauderdale, FL DETAILS arrow_drop_down
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The last claim went well. Others haven't been as quick.

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William Morgan

April 1st, 2020 Hammond, LA DETAILS arrow_drop_down
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SStove repairs not completed as of this day, six weeks waiting for service!

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Colleen

April 1st, 2020 Las Cruces, NM DETAILS arrow_drop_down
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Quick service, fixed the first visit, knowledgeable

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Salvador santos

April 1st, 2020 Augusta, GA DETAILS arrow_drop_down
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Quick response to send a reliable provider

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Beverly Brown

April 1st, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Very customer friendly and professional.

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Pilar almazan jr

April 1st, 2020 Friendswood, TX DETAILS arrow_drop_down
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They were true to their policy. Work completed safe and efficiently, I am very pleased.

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Anna

April 1st, 2020 San Benito, TX DETAILS arrow_drop_down
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They respond to your request service immediately.

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Jeanne Rivkin

April 1st, 2020 Joppa, MD DETAILS arrow_drop_down
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They have the repairs done quickly and the repairmen do not leave a mess for me to clean up

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Stephen

April 1st, 2020 DETAILS arrow_drop_down
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They have been helpful thus far, but I have not had much experience with them, thus far.

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Saint L Sanders

April 1st, 2020 Dallas, TX DETAILS arrow_drop_down
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They have always handel all of claims satisfactorly. I have had numerous claims and they always take care of problem.

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Douglas Dwamena

April 1st, 2020 Gaithersburg, MD DETAILS arrow_drop_down
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They deliver superior customer service!!

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Tammy

April 1st, 2020 Perry Hall, MD DETAILS arrow_drop_down
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With Choice Home Warranty I never have to worry when something goes wrong. I put in a ticket I get my appt. time and someone come out and fixes what is not working or not working right. Makes life so much less stressful.

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robert parrone

April 1st, 2020 Land O' Lakes, FL DETAILS arrow_drop_down
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will work with you, professional, caring

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JP

April 1st, 2020 Cibolo, TX DETAILS arrow_drop_down
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Very responsive and easy to work with. Opening and tracking work orders via their website is very convenient.

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James Lock

March 31st, 2020 Atlanta, IN DETAILS arrow_drop_down
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Wasnt the best experience. Upon making the phone call and letting the lady know our issue, she instantly focused on us renewing our warranty, which doesn't expire until June. Once we were able to get off the phone, we recieved an email stating we couldnt get service for 6 days. We immediately called an cancelled and called an electrician on our own without using the warranty service. Overall, we were not impressed and will explore other options upon expiration.

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Reply from Choice Home Warranty

Mar 31, 2020

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

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George E Sims Jr

March 31st, 2020 Phoenix, AZ DETAILS arrow_drop_down
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Works well except when there is a replacement item, they do not replace the item with the item you have, they downgrade you to a really cheap low-end item.

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Reply from Choice Home Warranty

Mar 31, 2020

We strive to provide the best customer experience; therefore, we regret to hear that you had a less than satisfactory experience with us. .In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

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Kemberly Ragan

March 30th, 2020 Thomasville, NC DETAILS arrow_drop_down
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I've had the same issue again with my A.C. that wasn't covered so we paid out of our pocket. Same thing now, says not covered again even though it was repaired. Done with HCW

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Reply from Choice Home Warranty

Mar 30, 2020

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

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Nell-Rose Estes

March 30th, 2020 Jackson, MS DETAILS arrow_drop_down
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The past two times I have turned in a claim I was denied. I could understand about a slab leak, but to NOT cover a valve in my HVAC system is totally outrageous. As you can tell i ma not happy with y'all at all.

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Reply from Choice Home Warranty

Mar 30, 2020

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.