Choice Home Warranty

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

I've had them for over three years and so far, I've not had any bad experiences. I've already gotten the response that I needed. They've always taken care of everything. It continues to work.

My washing machine went out last week, Choice was prompt in getting someone out to assess the problem. They determined that it was more cost effective to replace the washer. Then I received an email that rather than replace it, they offered a cash buy out if $299. Really? For a new washer? While mine was a high end washer, I found that I could not get even a low end, basic model for less than $497 after checking with Home Depot, Lowe's, Costco, Best Buy. I rejected the offer and they assigned the case to a claims specialist. She did not call me, I called her. She said that was their offer. She said the offer was based on their buyer cost. When I asked for that source, she refused to give it to me. After a half hour if protests, she gave me the final, take it or leave it, offer of $399. I did accept and we went to Home Depot. We bought a machine with less features than our old one, cost $577. This is our first experience with Choice, definitely inferior to our previous company. Based on my experience, I would not recommend. Their interpretation of repair or replace is definitely different than mine. When this policy expires I will be going back to previous warranty company. Buyer Beware.

Easy, professional, quick & listens. Customer service is outstanding. Will recommend to friends and neighbors....

The person on the phone was very nice and knowledgeable. I liked the offer. Since my warranty doesn't start until May 1st, I can't say how the actual product is.

Although i see alot of reviews with great experience's it amazes me because this company is the worst every claim has been a problem and I mean every claim I have put in has been horrible but this last claim has me levit with all we are going through right know this company has no compassion no nothing my stove went out sunday my parts cost 300.00 so they choose to replace it and send me 299.00 that may take 30days what Iam suposed to do without a stove for thirty days Iam so disappointed ive had home shield warranty and never had a problem with them I wish I would have went back to them cause choice home warranty could take some notes from them and not to mention there is no way I will find a stove 299.00 so theres more money that I dont have to be spent on a stove that this company claims on the website if they cant fix they will replace dont believe it cause thats not the case. So disapointed so many complaints 1, ceiling fan never mind iam not even going to get started with that compliant i hope some one really reads this and makes some changes cause this is not good for your business

Quick and reliable service. This is the second time I’ve needed service and have been very responsive.

the salesman was too pushy. I tried to tell him I don't get paid for another 3-days, and couldn't cover the higher payment, but he did it anyway. Hopefully nothing bounces!!!!

My first time using my Choice Home Warranty was March 30, 2020 when my refrigerator stopped getting cold. I called them on Sunday when it happened. Sears Service was here by 3:30 on Monday. They had to order two thermostat Electronic controls totaling $174. Once I receive the parts they will come back to install them at no more cost to me. Meanwhile they were able to get the refrigerator back to cold until then. I was so shocked that all I had to pay was my contract figure of $65.00. This means I already saved $174 from my yearly cost. YAY! Best Choice I ever made. Thank you Choice Home Warranty!

I'm switching companies. Worst ever. Had my washer and dryer die, AC go out and your company covered none of it. $5,000 I had to pay.

Choice has once again denied coverage for a claim. Indoor plumbing washing machine cold water faucet is not functioning and they call it a "hose bib" and they claim hose bibs are not covered. Time to finally cancel this coverage. Three claims in the last year have been denied or some excuse has been made to make me pay more than the service fee. American Homeshield is a way better company. Beware!

Reply from Choice Home Warranty

Mar 01, 2019

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Best company for home repairs that I have seen and heard people talk about.

Because always answer pronto in my situation

Always right on he ball. Repair people they send out are top notch.

Always responds promptly, and service providers do a good job

Quality workmanship Provided On two issues we had

Paid to have guts of toilet changed, and instead i got wet moldy carpet and oil stains and Rust stains on my carpet

In not impressed. They deny every claim then make your appeal the denial.

I tried to write my reason but it was not taken off. I would be happy to talk with some one. 813-751-9522

I had to call multiple times to have any progress. I spent two weeks without hot water before the issue was resolved.

I call one time and got plumber out the day

handles service/claims quickly and professionally

Great service. Timely in getting part. Cleaned up after themselves.

Got a plumber the day after I called. Very good customer service. They are a lot better than the previous company I had.

Good service and professional employees and dependable.

From calling in a request for service to service being implemented was incredibly fast and efficient

Fast and the service man knew what he was doing

excellent customer service excellent service job was done right the first time

Disappointed in their warranty coverage on appliances. I was under the impression that appliances would be repaired or replaced if not repaired.

Considers client's interest in making decisions

They are a good company and they do meet my needs but there is always room for improvement.

The only negative was the time it took them to get the parts

The last claim went well. Others haven't been as quick.

SStove repairs not completed as of this day, six weeks waiting for service!

Quick service, fixed the first visit, knowledgeable

Quick response to send a reliable provider

Very customer friendly and professional.

They were true to their policy. Work completed safe and efficiently, I am very pleased.

They respond to your request service immediately.

They have the repairs done quickly and the repairmen do not leave a mess for me to clean up

They have been helpful thus far, but I have not had much experience with them, thus far.

They have always handel all of claims satisfactorly. I have had numerous claims and they always take care of problem.

They deliver superior customer service!!

With Choice Home Warranty I never have to worry when something goes wrong. I put in a ticket I get my appt. time and someone come out and fixes what is not working or not working right. Makes life so much less stressful.

will work with you, professional, caring

Very responsive and easy to work with. Opening and tracking work orders via their website is very convenient.

Wasnt the best experience. Upon making the phone call and letting the lady know our issue, she instantly focused on us renewing our warranty, which doesn't expire until June. Once we were able to get off the phone, we recieved an email stating we couldnt get service for 6 days. We immediately called an cancelled and called an electrician on our own without using the warranty service. Overall, we were not impressed and will explore other options upon expiration.

Reply from Choice Home Warranty

Mar 31, 2020

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

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Works well except when there is a replacement item, they do not replace the item with the item you have, they downgrade you to a really cheap low-end item.

Reply from Choice Home Warranty

Mar 31, 2020

We strive to provide the best customer experience; therefore, we regret to hear that you had a less than satisfactory experience with us. .In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

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I've had the same issue again with my A.C. that wasn't covered so we paid out of our pocket. Same thing now, says not covered again even though it was repaired. Done with HCW

Reply from Choice Home Warranty

Mar 30, 2020

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

The past two times I have turned in a claim I was denied. I could understand about a slab leak, but to NOT cover a valve in my HVAC system is totally outrageous. As you can tell i ma not happy with y'all at all.

Reply from Choice Home Warranty

Mar 30, 2020

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

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