Choice Home Warranty

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

They are knoweldgeable, friendly, and professional. The repair person came out and he was outfitted with his mask because of the virus and he came in and inspected the appliance and told me what was wrong and what needed to be done. Then he had the parts and he repaired it and was on his way. They are very responsive and prompt.

I have had great experiences when i needed help with small things, however when my AC unit went out and needed to be replaced (i paid for the upgrade to cover this) i was only given $1500 for this replacement. i am not at all happy with this and am considering discontinuing my contract with them. i have no complaints or concerns about the service professionals they sent to my home, but i could have found them myself online.

Customer service needs a lot of work and more should be covered for a loyal customer of 5+ years. Something so simple as a programmable AC thermostats is NOT COVERED??! yea I am not satisfied and as a Realtor, I will no longer refer buyers/sellers to your company! I will look into changing my policy to a more compassionate company with better customer service.

Choice Home Warranty is a fraud. I filed two claims with them and they claimed my claim was not a part of my warranty. They declined to pay for anything. Do not sign up with this company. My electrician did everything he could to get my claim approved, yet they refused to approve the repair. My electrician even said he had trouble getting his money on an approved claim. They don't honor their contract. I have been a customer since May 2017. That equals a total payment to them for $1,282.50. I feel that they should refund my money. They claimed that all appliances were covered no matter what the problem. This started out being a guaranteed repair/replacement warranty until they get you to sign the contract. Just try to collect on a claim. Now, I'm trying to cancel my policy and I can't contact them. I'm having a hard time trying to log in to my account. I surely hope you read this before you sign up with this company,

We called and we received a response very quickly. The Tech did a great job.

First I would like to start off with saying thank you for such great service Choice Home Warranty. Recently, I was serviced/ helped by a wonderful young lady named Mrs. Tosha C. She was the case manager who was in charge of my case regarding a claim that I was having an issue with although we were not able to solve my problem completely she was very knowledgeable to the situation and was very much willing to go above and beyond to contact the repair tech to see if they offered payment plans or anything else for a lesser price so that I can afford to get my claim that I had on my house which was my AC fixed or replaced. Being that I live in Florida it tends to be super hot here in the summer months so having AC is very important to one’s peace of mind as well as health. Anyways, I would just like to say thank you Miss C for all of your help and I will continue to choose choice home warranty to service my home for repairs in the future, the customer service is excellent thank you for all your help .

My fridge went up at the end of March...just stop freezing and getting cold. I filed a claim the first week of April, the service rep arrived within days and ordered parts. The parts took over two months to come and was serviced by another person on June 8th who told me I didn’t need the evaporator and they took the part back. My fridge was working for a couple of days and stopped making ice, freezing, cooling and started leaking water. A third person came out and confirmed what the first technician said in early April but Choice has not yet authorized the claim. I’m paying my monthly bill, paid deductibles and I’ve been without a fridge for 3 months now and had food spoil twice without any reimbursement. I received a call from Choice telling me my claim was denied because they sent me a $500 check that I never received and once confirmed, they apologetically said that the claim would be authorized to get my repairs done. It’s been a week and I keep calling only to be placed on hold for almost an hour to have the phone disconnect on me. I’ve tried the call back option and it’s been a half day without a call back. This is the first time using this company and I will never refer them to anyone else. I will eventually cancel my plan after the contract, as this is poor customer service.

There is a Sometimes a fine line Between what the fine print says and going the extra to help a client who needed several things done. Your follow through is really not the best in the industry

The service received was fast and convenient.

Great customer service and easy quote. I really like this company!

The rep came out and fixed the problem right a way.

Excellent customer service, claims are handled prompt.

Sal was extremely helpful and answered all of my questions!

Easy to file a claim. Always great customer service from vendors. Reasonable price.

Always get the job done at the agreed upon copay. So far, every service person has been professional.

He was on time and was very knowledgeable

Extremely fast service. Other home warranties take 24 to 48 hours to respond to a request. Home Warranty responded immediately. They sent an experienced technician, Ben, that was professional and very knowledgeable . Highly recommend Choice Home Warranty. They are the best in their field.

The technician was really great! Very respectful and thorough, finished the job quickly. My only draw back is that our AC went out on Friday evening and the technician wasn't scheduled to come till Monday morning. Thank God it wasn't in the 100's.

The are quick to get a service scheduled

I noticed my A/C was blowing hot air on Sunday (6-28-20) after waking up for work. I got online and completed a claim with CHW. Response stated contractors had 6 hours to respond to take my repair request. I got an email and telephone call stating a contractor took my repair but would not be out until Tuesday (6-30-20) between 11 am and 3 pm. I (family and pets) live in Phoenix and could not wait that long as the temperatures are above 100 degrees during the days. I responded to CHW through my claim asking if I could use my own contractor. Their response was I had to use the contractor that responded to my repair request or call them to re-schedule. I called the company in hopes of trying to get them out to my home on Sunday. The business's voice mail stating they were not open on Sundays. I notified CHW of this through my claim and they still denied reimbursing me if I used a contractor I found. I had no choice but to find a contractor that was able to come out on Sunday. I called an A/C company and the owner answered and stated he would be out in three hours. Terrible CHW uses contractors that do not work on Sunday's nor do they see Phoenix heat an issue, nor a priority, when needing to fix an A/C. My A/C was fixed by the contractor I located. I notified CHW of this and demanded to be reimbursed, minus my service fee. This was passed onto them through my claim. They denied my request for reimbursement on my claim now stating because I did not properly request reimbursement. I responded stating I wanted to cancel my policy then. I was sent a telephone number to the cancelling department and called it. After 12 minutes of waiting, I pressed "2" to have them call me back. Interesting I called their cancelling number and had to wait that long with no one answering their calls. My question is....how many people are calling CHW to cancel their policy being I had to wait that long with no one answering? I finally got a call back from their customer service department. They still refused to reimburse me even under the circumstances I was dealt with. CHW did cancel my policy "effective immediately" but I have to wait for my refund, which could take up to 14 days. For this reason, I would look elsewhere for a home warranty. CHW website states they pride themselves on fast and reliable service but this was not the case.

The customer service representative didn't tell me the truth about the service fee. Once I paid for the full year in advance, they continued to try to get more money out of me. I paid the $420.00 for the year up front. after receiving the contract the service fee was higher. I called to cancel the service the Representative offer to give me a lower service fee. But he got upset because I wanted to just cancel. I ask for a supervisor he refused to allow me to talk to someone. Very bad customer service. The system put amazing on there and you can't remove the word Amazing

Covers nothing, terrible customer service. I've been without ac for nearly a week in Arizona in late June with temps at 100-110. Impossible to contact a person

I've had other warranty companies and their prices continued to go up. So I've been a member for over 10yrs saved me thousands

I’ve had choice warranty since 2018.When I call they are very polite and willing to satisfy me.The turn around time for service is Excellent!!!!!

Fast , reliable and knowledgeable service

SO easy to contact and always very helpful!

Every claim I have submitted has been has been a problem. First of all the vendors sent to my house have negative comments about working with Choice. Second, obtaining parts has taken days. Thirdly, the fine print does not cover the parts I needed. For example, my well pressure switch was defective. Not covered. I paid extra for coverage of my well & other exterior items. Anything with my well is not covered. The pump, switches etc. My hot tub had a bad control module, not covered.

There are a ton of exclusions, particularly plumbing and electric

They have helped pay to get my problems fixed!

Takes care of the issues quickly. I have used my warranty 2 times and have been very pleased.

so far, I have been taken care of.One of my appliances had a problem and a repairman came and fixed it promptly.

Coverage is misleading. I had to replace my washer and dryer after one year. CHW would only allow $400 for a new dryer and $450 for a washer. They said that's what they could buy them for, but in shopping around I didn't find anything near those prices. My units were stackable and gas. My air compressor went out on my HVAC unit. They would not pay for the replacement part, only the haul off and replacement Freon. Not great experiences with this company.

They are good to get service providers quickly to solve the problem. However, when I had a more difficult problem, my case manager did not return calls.

Each problem that I have had (5) has been resolved quick and efficently without making numerous calls.

They do explain what they cover. They do not replace OLD systems. Or work with you to help cover what is broken

Great service! Always there to answer my phone calls when I need service.

My heater had gone out and was repaired in record time.

I had a leaky pipe. I called Choice Home Warranty and sent a plumber out the same day. The plumber fixed the pipe. Who could ask for better service!

I'm a senior citizen and my AC unit has been broken for a month the part hasn't came in yet I had to go buy a window unit. That's not right for someone to be with out air that long.

Because it took more than a couple of days to get here

They will not answer calls or call back when messages are left. The warranty I bought states air conditioning upgrade...I had to file a claim and they are trying to do the cheapest and not even replace with similar quality items.

I had an issue with a Plummer and they gave me another with no extra charge.

Did not cover the issues I had with my appliances

Good response to claims has been good. There were some service people that were not worthy to be on claims response team.

when we called the response time was quick and the staff was very knowledgeable and friendly

Extremely SLOW to respond! Once responded the claim was denied due to water leakage?

Took care of my problem, Really fast. The value of this is well worth it for people just buying at homes really fast. The value of this is well worth it for people just buying at home

Horrible customer service experience and it takes way to long for a technician to come!!!

I rate them -Zero -0 Why? They deny your claim for false reasons and lie and cheat and take advantage of old people like me 72 yr old disabled female.