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Albert Dublin, GA

I have been waiting almost 2 months to have my wall unit heating issue to be resolved.

9 months ago

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Johnny Tucson, AZ

copany does not honor their contracts, customer service comunication with the customer sucks

9 months ago

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Ellis Melton Angleton, TX

Been waiting a month to get my washer fixed. Ger the run around everytime I call them

9 months ago

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Doyl “Rooster” Harris Mobile, AL

They want 75 buck to do notning on first call when they could fix it just as easy

9 months ago

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Howard New York, NY

Lack of available technicians, particularly in heating.

9 months ago

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John Phoenix, AZ

It takes over a week to get a technician to fix my problem.

9 months ago

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Donald Standley

fixed the problem this time, last time they didnt fix problem, 75 twice

9 months ago

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Cecilia

We have yet to get any satisfaction from the last two claims that we filed.

9 months ago

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Willy Williams

We put the thing in online to make a claim and then within 24 hours somebody's assigned and within a couple of days somebody shows up at the house, they fix it, and then that's it.

10 months ago Edited November 14, 2023

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Suzanne Pompano Beach, FL

Awful ! 1 month...and still no oven fixed. I have to call this guy over & over again

10 months ago

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Joseph Jacksonville, FL

Company appears to look for reasons not to honor claim requests.

10 months ago

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David

Sometimes they can be helpful and sometimes not so helpful.

10 months ago

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Luis Paz Oklahoma City, OK

They say they will replace major home systems and then find any excuse to weasel out.

10 months ago

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Nam Ky Tran Jacksonville, FL

It has been more than 45 days and I haven’t received my reimbursement check

10 months ago

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Diane JaCKSON

Not impressed. Rarely covered any of my requests for service.

10 months ago Edited November 15, 2023

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Les Daniels

Your sales department is great, but it takes too long for things to actually get done.

10 months ago Edited November 20, 2023

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William Rivera Azle, TX

You get what you pay for. I waited 4 day to get my sink fixed.

10 months ago

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Betty Taylor IL

Installation charges and slowness with the installing company

10 months ago Edited November 6, 2023

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Carolyn

Sometimes there's a lack of communication.

11 months ago

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Lisa

They're scam. I try to use it five times and only once they've been able to come through.

11 months ago

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Patricia Fairhope, AL

Takes too long to get a technical to show up

11 months ago

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Alisha Oklahoma City, OK

Denied claims on items that are covered under warranty contract.

11 months ago

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Steve Melbourne, FL

People who provided the mechanical work were fine. Your support people were horrible.

11 months ago

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Ilias Round Rock, TX

Worst company with bad customer service it is worth to get insurance from this company

11 months ago Edited October 11, 2023

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Joan Pompano Beach, FL

First 2 call were only ok, The last call was great

11 months ago

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Evelyn hirth Queens, NY

Choice claims they are not responsible too many times. They base their decision on flimsy facts

11 months ago

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Floyd Houston, TX

After 13 days I am still waiting to get my water heater fixed or replaced.

11 months ago

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Andrea Kessler

The latest contractor has very poor follow up. The toilet repair is incomplete.

11 months ago

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David Soto Las Vegas, NV

Negative Terrible Rude Unprofessional Unsatisfactory Uncooperative Anti-Customer

11 months ago

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Tisha

You have a hard time communicating each time I call.

11 months ago

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Bandon

Terrible customer service, extremely disorganized and dishonest and we’re thoroughly disappointed.

2 months ago

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Anonymous

Terrible service, always late, no live person to talk to, takes two weeks to schedule a call, lacking experience.

2 months ago

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Theresa

Good customer response. Good pricing. Thank You

6 months ago

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Edward EEK Austin, TX

Being able to not pay full price to get things fixed.

6 months ago

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Selma Cheng Honolulu, HI

Eye dast service and very good customer service.

6 months ago

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Mu Lah Omaha, NE

I make a mistake by having warranty end of the day you pay more. You have to pay for warranty + service call fee + new appliances.

6 months ago

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Tammy Laneaux Lafayette, LA

A warranty company that doesn’t cover necessary repairs is not what I was looking for. My premiums are paid, claims should also be paid

6 months ago

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Jessie Neil Choctaw, OK

The tech was friendly, professional & knowledgeable

6 months ago

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Brunny Hemet, CA

It's my first claim call but they were very helpful and quick.

6 months ago

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Bonni Meis Norwalk, IA

This company is more reasonable with the same benefits.

6 months ago

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Tony Lamb Russellville, AR

Price, professionalism, courtesy, and service

6 months ago

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Reginia Hughes Melrose Park, IL

I like the special offer provided to me.

6 months ago

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Jeanie Hill Rockingham, NC

Great, fast friendly services , value for money

6 months ago

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Edward Moore Greensboro, NC

Representative took time to explain options.

6 months ago

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Adele P Miami, FL

Ease of appointments. Only downside is negotiating replacement price.

6 months ago

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Janice Brown Lumberton, TX

The associate who took my call did not put down the correct problem, so it is unresolved.

6 months ago

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Sharonda Atlanta, GA

Timeliness, professional, customer service

6 months ago

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Charles Boatright

I don't like anything about the program. Either the technician is not qualified or you pay the $75 for a denial. It was truly a wasted of my money.

6 months ago Edited April 3, 2024

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Dennis Michael Jaron Las Vegas, NV

excellent service and scheduling would recommend to anyone

6 months ago

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Bill Ledbetter Yantis, TX

Like service provided. Don't like trying to deal with claim over the phone.

6 months ago

Choice Home Warranty Reviews