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Susan Lamprecht Mechanicsville, VA

Phone customer service is lacking. Service providers ate good.

1 year ago

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Marty Bocock

Scheduled a provider in a timely manner.

1 year ago Edited May 6, 2024

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James Taipei, TPE

Not happy the latest service request is going to be over 10 days from the claim being submitted. .

1 year ago

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Anthony Middletown, NY

Most claims are not approved, still have not received partial reimbursement. Take to long to get a plumber assigned

1 year ago

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Mj Houston, TX

They had a company dispatched in a timely manner

1 year ago

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Frank Lehigh Acres, FL

Scheduling. You need a professional who knows what they are doing.

1 year ago

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Jeffrey Ashburn, VA

Service tech did a great job and was very nice.

1 year ago

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Terry Odenbaugh Cathedral City, CA

They are good at simple repairs but refuse to cover major repairs that are covered.

1 year ago

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Verified Customer

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Regina Miller Nadir

Thus far the coverage dealt with the issue.

1 year ago

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Theresa Olive Branch, MS

I am waiting to get my reimbursement to be able to give an accurate review

1 year ago

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memrymaker

slow response time and charged for old water heater removal. also did not cover air confitioner coil cleaning

1 year ago

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Sharelle Roach-Mcgee Waukegan, IL

It took over a month and cost me a lot of out of my pocket money to resolve my Water Heater issue.

1 year ago

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Verified Customer

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Ray

Very slow response time. We're trying to replace our stove, and it's taken a week and a half.

1 year ago

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Alexis Radovich Gibsonville, NC

Customer Service is very helpful and responsive

1 year ago

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Steve Lemke Houston, TX

Always a fight to get items repaired that are covered. I have also been waiting on a lowes gift card for 2 months now.

1 year ago Edited July 12, 2023

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Sathish Shetty Irving, TX

Service is good. Support staff is not great

1 year ago

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Claudette Elgin, SC

Ease of access. Customer Service. Timeliness

1 year ago

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Julio McAllen, TX

Dislike the way you handle repairs. There is no appeal process to an incorrect call on a repair

1 year ago

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David

I was misled and lied to the last time I tried to use my warranty.

1 year ago

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Linda Kingwood, TX

I was not happy with the price CHW gave me to replace my clothes washer.

1 year ago

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Aubrey

Still waiting for the refrig refrigerator replacement phones

1 year ago Edited June 20, 2024

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Beverly White Hyattsville, MD

Payout of claims approved. Customer service is not the best.

1 year ago

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Danny Mies San Francisco, CA

Easy steps to file a claim, with no call

1 year ago

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Mike Patel Hamilton, OH

Took about 3-4weeks for tech to come in to add Freon to our ac

1 year ago

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John Bolivar, MO

quick response; great tech. I am pleased

1 year ago

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Toni Ancrum Baltimore, MD

Some services take a very long time to get a technician to the house.

1 year ago

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Everette Virginia Beach, VA

Customer service level. Communication was extremely difficult. Website is horrible.

1 year ago

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Judy Talley Carson City, NV

Slow to no attention to resolving claims. Few local repair people are willing to work with Choice.

1 year ago Edited January 10, 2024

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John Venice, FL

The service fixed has broken again . Trying to get a hold of the electrician

1 year ago

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Arthur JISTEL Austin, TX

THE COMPANY WOULD NOT PAY TO HAVE A CLOTHS DRYER DOOR SWITCH REPLACED. THE PART WAS PROBABLY LESS THEN $10-15.

1 year ago

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Johnny Phenix City, AL

The process is not clear ... questions often do not get complete answers.

1 year ago

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Sammy Lane Fayetteville, NC

Overall better than the last company I used

1 year ago

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Sijan KC

I dislike your coverage. I hated the part that you can only put in one claim per visit.

1 year ago

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Fernando Beils Oakland, CA

Waiting for my resolution since 1 month for 2 claims … no dishwasher , no fridge … sorry I cannot recommend them

1 year ago

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Weldon Red Oak, TX

My water heater exploded and they wouldn't cover the water heater.

1 year ago

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Karl Eldon, MO

I've always got service done as expected.

1 year ago

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Ronald Dayton, OH

Customer oriented, but providers are all over the map in terms of quality.

1 year ago

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Phillip Indianapolis, IN

I liked my representative, it just took a while to get somebody to come out.

1 year ago

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Phyllis Henderson, NV

The people that have come out have been great.

1 year ago

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Tammy Avon, IN

It was just a very slow process. I went 3 weeks without heat.

1 year ago

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Rick Broken Arrow, OK

Choice is always there when I need them.

1 year ago

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Scott Cypress, TX

They aren't very accommodating. It's very point blank, they're not willing to work with you at all.

1 year ago

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Latonya Rock Hill, SC

They do pretty good at responding to your questions.

1 year ago

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C. Wayne, IL

Getting appointments scheduled with their service providers can be challenging.

1 year ago

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Elana Boca Raton, FL

Choice took action in a reasonable time.

1 year ago

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Triple L Systems Hopkinsville, KY

They were very good with getting back with us.

1 year ago

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Thanakorn Changthong Granada Hills, CA

I put on the claim a week ago already and I try to follow up every day and I haven't heard any update.

1 year ago

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Susanna Virginia Beach, VA

Choice Home Warranty has good price points.

1 year ago

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Brad Holley Manvel, TX

So far no real hassel, when I put in a claim.

1 year ago

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Elaine R Murin Miami, FL

That is the rating on the internet. They left the gate open, releasing my 2 large dogs.

1 year ago

Choice Home Warranty Reviews