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Verified Customer

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Jim Northrup Sun Prairie, WI

I've had mixed experiences with technicians. Excellent to bad

1 year ago

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Alexander Strater Milford, OH

My washer needed to be replaced it was not repairable. I received $343 which does not cover the cost of a new washer.

1 year ago

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Esther Martinez Amarillo, TX

It takes forever to fulfill a claim, I've been waiting a month and a half fora resolution

1 year ago

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William Marshall Tomlinson El Campo, TX

Yall didn't pay enough, $1500 on a $10,000 doesn't compute, I had to take out a loan!

1 year ago

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Sho Kala Smyrna, TN

I rate them this way because it is a hit or miss with the vendors

1 year ago

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Linda S Fenton Georgetown, TX

Every time I have a big item go out I have to argue with them about coverage

1 year ago

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Verified Customer

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William Atlanta, GA

They sometimes are not available. And response time, or they're very vague with their information.

1 year ago

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Kate dickerson New Castle, DE

Technician was here 11/21 he had to order a part I have heard nothing since then I'm still waiting

1 year ago

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Verified Customer

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james hunt Chesapeake, OH

STILL WAITING FOR PART FOR MY DISHWASHER NOVEMBER 29, 2022 AND TODAY IT IS MAY 3RD????

1 year ago Edited January 10, 2024

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Karen Rolnick Orlando, FL

Needed to order piece to fix stove haven't heard back for any updates

1 year ago

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Ted Vernatter Roseville, MI

I've been waiting from the first 0f November to get my refrigerator fixed

1 year ago

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Todd Reebves Bolingbrook, IL

I can't stand your company calling me to renew my warranty every other day of the week. It's crazy and it harassing

1 year ago

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michael moison Woonsocket, RI

Took 6 days to get my furnance going technicain was very good and polite no cominication between him and compa y

1 year ago

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S weston Waynesville, NC

Poor service, poor customer service, lied never sent reimbursement as promised following complaint and several emails

1 year ago

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David R Damore Daytona Beach, FL

They did not replace our dishwasher after three technicians were sent and each found it could not be repaired or pay

1 year ago

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Bal Columbus, OH

Some repairs, they can't fix and they give the half price to replace it.

1 year ago

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Verified Customer

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Del Fayetteville, GA

The service is good and I would recommend this company

1 year ago

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David WICKENHAUSER Branson, MO

Huge waste of money. Getting them to honor a claim is takes more time and emotional energy than it's worth.

1 year ago

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Debra Cahela Boaz, AL

Service man showed up and had to leave, got back 2 weeks later...

1 year ago

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Verified Customer

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Phil Henning Smithton, IL

Klein Brand Source did a great job on the service

1 year ago

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Teresa Parker Daytona Beach, FL

They did what was expected and the outcome was perfect.

1 year ago

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CHARLES DANIEL San Angelo, TX

i HAVE FILED A CLAIM FOR MY CELING FANS OVER TWO MONTHS AGO AND NO ONE EVER CAME TO REPAIR MY FANS MY FANS

1 year ago

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Verified Customer

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Gail Gray Parlier, CA

Never have technicians. Always have to do outside authorization. A real hassle and reimbursement is very slow.

1 year ago

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Gail Karp Davenport, IA

The microwave repair vendor has delayed, canceled and reschedule multiple times

1 year ago

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Douglas Bryant Cataula, GA

Good customer service . Slow when I had an emergency

1 year ago

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Jude Denver, NC

Takes too long to get service provider assigned and, more often than not, issue isn't covered for some reason.

1 year ago

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Verified Customer

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Kenneth Gaunt Sun City, CA

The worst company I have ever done business with! They ignored my email concerns and would not refund my full amount!

1 year ago

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Steve fiddler Plano, TX

According to the contract for a water heater the water heater and parts are covered but that was not the case for me

1 year ago

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H M Ashraf Springfield, VA

Long wait for 1st appointment. Too long to wait for parts arrival.

1 year ago

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Verified Customer

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Linda Manley Eads, TN

Overall they've been decent to work with

1 year ago

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VAA Webster, TX

Responsiveness to my needs when requested

1 year ago

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Terry Mueller Port Charlotte, FL

CHW responds quickly and companies get in touch quickly

1 year ago

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Christelle Bublitz Lithonia, GA

Non reliable contractors, claim never handle appropriately, very bad customer service, inconsistency

1 year ago

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Verified Customer

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Joanne Palaoro

I was not reimbursed according to coverage paid for. Policy said I can be paid up to 550. Repair was 550 yet I only received 200. Why? Because they could. They r not to be trusted!

1 year ago Edited November 17, 2022

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Mary piecewicz Worcester, MA

Horrible experience getting my dishwasher repaired still not fixed Sears has proven to be a terrible disappointment

1 year ago

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Eric Jones Phoenix, AZ

Unfair practices and robotic-like human support who refuse to understand human interaction.

1 year ago

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Shively Lake Havasu City, AZ

Did well, fast, friendly in our time of need.

1 year ago

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Verified Customer

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Brenda Mathis Murfreesboro, TN

Claims are accepted and handled quickly.

1 year ago

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Verified Customer

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David Murray Danville, VA

They act quickly when there is a problem

1 year ago

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Verified Customer

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Raymundo Rivera Lizella, GA

Claim denied and claim specialist stated that i do not know what a coma means while I read covered item.

1 year ago

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Verified Customer

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Paul J Tomardy Springfield, VA

They only pay a percentage of what your item is worth--most of it is still your responsibility

1 year ago

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Verified Customer

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Tammie De La Ossa Tucson, AZ

They always are very polite and helpful.

1 year ago

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Verified Customer

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Ronald Tacneau Baton Rouge, LA

They generally fix the problem when they are called out.

1 year ago

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Verified Customer

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Sue C Naples, FL

The tech sent was professional and efficient.

1 year ago

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Verified Customer

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Daniel Cruz Mission, TX

For their prompt response and attention to detail

1 year ago

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Tesfa Chicago, IL

They respond promptly and they send competent people.

1 year ago

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Verified Customer

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Adam Agoura Hills, CA

It is very difficult to be assigned a technician that actually follows through with their job

1 year ago

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Verified Customer

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Lenora Yates Miami, FL

The electrician did not fix the problem so i really paid $75 for nothing.

1 year ago

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Verified Customer

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Mrs. Jackson Stone Mountain, GA

I'm still waiting for my free standing freezer to be repaired since 9-8-22.

1 year ago

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Krystol Madison Beaumont, TX

Replacements are cheapest value. Difficult to schedule contractors

1 year ago

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