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Jeff Sakal

Hired a very unprofessional contractor to look at an appliance. Only a couple minutes assessing the appliance. After apealling the decision that we purposely damaged the appliance, it took over 2 weeks for a case manager to finally call back after I left 6 messages.

1 year ago Edited January 10, 2024

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david p grant Hebron, MD

i do not think i should take over 30 days to get no parts with any by notice to let me know what is going on!

1 year ago

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Machelle Wright Findlay, OH

Our air conditioner broke on June 13th and it took until late September fo get it fixed.

1 year ago

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Verified Customer

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Garcia Houston, TX

Still waiting on parts again cause first guy did bad job. They had to order more parts.

1 year ago

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DeMario Joyner Moncks Corner, SC

Because I had call multiple times before the issue was resolved

1 year ago

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Maurice Lathan Chicago, IL

Very dependable home warranty service company

1 year ago

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Karl Nesslinger Concord, NC

Quick response, excellent repair technicians fair pricing.

1 year ago

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marlon blanc Beltsville, MD

They did a great job and were very professional

1 year ago

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STAN G thornton Memphis, TN

GOOD EXPERIENCE, SERVICE GUY DID HIS JOB

1 year ago

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PATTIE MOUND Charlottesville, VA

Fairly easy to use when we needed an HVAC technician

1 year ago

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Peter Male Mumbrue Summit, AZ

Always prompt with quality techs and quality repairs

1 year ago

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Paul M Walsh Bethlehem, PA

constant runaround and too difficult to get reimbursed - waste of money. Actually think it is a scam

1 year ago

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Jeremy Wenger Highland Park, IL

Poor service, it has been 1 months since my initial call for the claim and I am still waiting for a repair

1 year ago

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Helen Parksley, VA

I cannot talk to anybody. Their customer service needs to improve a lot.

1 year ago

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Jerry Walker Mesa, AZ

I literally have to beg for y'all to service me. I can't get anybody. Don't pick choice.

1 year ago

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Anonymous Tucson, AZ

I've used it recently and they were pretty responsive.

1 year ago

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K justice Sun Valley, NV

Had 1st claim recently. It was quick and painless

1 year ago

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Lorraine Yancoski Las Vegas, NV

I like that the service fee is only $85.00

1 year ago

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Louis E. Garland Chesapeake, VA

Had a couple of problems. Earlier then last claim.

1 year ago

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Madeleine Cox Mauldin, SC

In short you are paying money for almost no service. Better off saving your money and paying for repairs yourself!

1 year ago

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Donald Voorhees, NJ

Any major repair with a.c. Or heat system ac motor or blower motor they will not repair

1 year ago

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vicki mcclendon Dallas, TX

When you need a supervisor they are not available and it is up to the customer to reach them

1 year ago

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Valencia Davis Corona, CA

I filled 3 claims only 1 was covered but I have been paying on this warranty almost two years

1 year ago

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Pamela Edwards Hickory, NC

I have to pay as much as your company is paying for a repair.

1 year ago

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William ROBINSON Texarkana, AR

I was not able to get my reimbursement for bathroom repairs.

1 year ago

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Burl Scott Ashville, OH

Slow in getting repairs completed, 2 weeks getting first service.

1 year ago

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William San Antonio, TX

Microwave went out, the air conditioner went out, and the pool had an issue and they have not approved any.

1 year ago

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Orlando Hoschton, GA

I have an active claim for a broken AC and a month has passed and no one has come out to do the repairs

1 year ago

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Charlotte E McGee Woodbridge, VA

This company does not care about its customers. The co-pay can be changed without letting one know.

1 year ago

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Edward Chapman Wentzville, MO

Service is prompt, courteous and professional.

1 year ago

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John Castiglione Whiting, NJ

they answer the phone and take appropriate action

1 year ago

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CHIP LONGO Round Rock, TX

Didn't get enough to replace an appliance.

1 year ago

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Marco Rasgattino Carrollton, TX

Almost 30% of claims are denied, especially those related to HVAC

1 year ago

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Edgar Medina Browns Summit, NC

They did not fix or pay total replacement of my refrigerator

1 year ago

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Michael Egner Marshfield, WI

Because of how long it takes to get the check to replace my refrigerator and then I'm only going to get $986

1 year ago

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Bradley Oldsmar, FL

One was a very excellent experience and took 15 minutes and one was very slow.

1 year ago

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Ken Ashworth Benton, AR

Took 7-days to get my garage door fixed. Service man changed appt. twice.

2 years ago

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Kathryn Peakovic Morrisville, NC

First of all it would be nice if their repairmen speak English

2 years ago

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Deanna Drake Phoenix, AZ

Unable to get through to speak to a live person when needed.

2 years ago

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Lee Grossbard Zephyrhills, FL

Less difficult to get on phone than it used to be.

2 years ago

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Harold Stabe Millington, TN

Quick response the one time I had to use them.

2 years ago

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Danny Beckley Austell, GA

Good overall company to do business with

2 years ago

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Jean McLenigan Goose Creek, SC

Work has been fine but too many solicitous emails

2 years ago

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Steve

It took me six weeks with no A/C during a heat wave,and a medical emergency for someone to actually listen to me

2 years ago Edited September 22, 2022

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Jim Dudek Peoria, AZ

They did what they promised to do - eventually

2 years ago

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Lucille Brack Park Forest, IL

Timeliness of taking care of the issues you may have.

2 years ago

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Sylvester Winrow Las Vegas, NV

Had one past issue but recently 5+ issue. Good job.

2 years ago

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Michael Sykes

poor customer service regularly with people who talk to you like trash

2 years ago

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Alfred white Waxahachie, TX

I was unhappy with the service of the vendor they chose for my repair.

2 years ago

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Roger Howard Lithonia, GA

Poor follow up and contractors have not been timely in response to repairs needed.

2 years ago

Choice Home Warranty Reviews