Choice Home Warranty Reviews

Bad company they have excuses for everything

Customer service representative very rude and nasty

They never contacted me after my initial request.

too many exclusions and mandatory arbitration in NJ

Rude customer service. Will never even enquire again.

Don't waste your money. They don't cover anything.

Very bad company terrible customer serv.

We had a freeze, and one of the pipes in the bathroom froze. We called on Sunday, and on Tuesday the plumber came out, but it took him 2 days to fix it. Tuesday, and then he came back Wednesday morning and it finally drained. He tried really hard and did a very good job. I think it was worth the money. It's $75 for the poor guy who had to come back twice, but he seemed happy.

They've always taken care of the problem within the couple of days after I call.

I've had mixed experiences with the service. While they replaced my garbage disposal, the initial repair attempt was handled by an inexperienced team, leading to further delays. I've also faced issues with air conditioning repairs and a denied claim that left me out of pocket. Overall, I'm uncertain about their expertise and coverage.

When there are certain extenuating circumstances that arise, you should be able to put your customer first and try to step in their shoes and feel what they're going through as if it were your own property. Sometimes I find that they don't look at the whole picture when they decide whether or not you qualify for a claim. And just as an example that I just had this last month, I live in Texas where we've had 100+ temperatures for 21 days with no rain and so we're we're burning up here. I have my Choice warranty with my home and my 2 rented houses and the air conditioner went out in one of my rent houses. So I immediately filed a claim and I didn't get a timely response. So I called and asked if I could do a reimbursement so I could get my own technician because it's a small town, I have a lot of connections, and I could get whoever I need immediately. And in this situation, there's a baby that is living in the house and there's an aged person that lives in the house and the temperature inside the rent house was 120 degrees and it's unacceptable. I kept trying to have the people at Choice understand that I needed help immediately. And they said no, I had to wait 24 to 48 hours. And so I brought over air conditioners, whatever I could do, but it wasn't enough. Long story short (you can go through my notes to see all of this and who I talked to there), they finally got somebody who said that they could come over to check my air conditioner in seven days. I said that's not acceptable. The people won't be alive in seven days. And I can't do that to my renters and I have to do it now. Please do something that will let me go ahead and get someone to fix the repair. We went through another day or two of what I thought was negotiations, which did not happen. So I just said, well, then I just have to do it myself. You can cancel trying to get someone to come to me in a week because I'm fixing it today, so I had to pay for it out of my pocket, even though I have a home warranty to take care of those kinds of things. Turns out it was just a capacitor that needed to be replaced and a breaker. And so I got it done that day and I ended up paying, I don't know, $300 to $400 or something like that. But you see what I'm saying: there are certain circumstances that arise that even when you're going by the book, there should be some leeway in there.

I'm very happy with the the service. Professional and the problem was taken care of right away. The gentleman that came here to fix our garage door came and checked out what type of motor it was for our garage door opener. He got the company to let him know that the garage door needed a new motor. And he said that he would be back tomorrow. 10 minutes later, he texted me and said, would you mind if I went to Lowe's, picked up the motor because they just gave me the okay and I'll be back and it'll take me maybe 10-15 minutes to put it in. I said, yeah, go ahead, it's all yours. So I would say the service that the gentleman performed was awesome.

I used my warranty for my furnace, and it took me about 2 weeks to get some help, and thank God, it wasn't cold outside. But I like to have them get a better reaction or faster reaction because I live in the northeast.

It was very poor service. It took them hours to get back to me and then the person that I was speaking to had such an accent, I could not understand them and so we had to call back. And I'm not sure that they put in the same type of disposal that I had before. This one is much smaller and my service fee had gone up to $85, which I didn't know. Also, my rates have gone up, so I will be looking for another carrier.

I can say to anybody that wants to know about the warranty that they are a good company. I have referred a lot of folks to you guys based upon your performance. You guys do a great job. Basically, if they can't find a provider for that specific problem, what they'll do is they'll e-mail you or they'll text you and let you know, hey, we're working on it, and I love that follow-up. I am moving out of my house and I recently needed some some plumbing work done. They sent a person out within the day and had it done. Also, during the inspections of the house, there were two other minor things that were wrong with the house. So I called and let them know I got electrical problem. They sent somebody out within the day and there was something else. I can't remember what it is, but they sent somebody out ASAP and I love that.

I've just had to use it recently twice now. Once for refrigerator and once for a washer, and both of them couldn't be repaired and Choice gave me a compensation for both. They don't pay anywhere really close to the replacement value, but that's kind of to be expected I guess.

Long wait period for repairs. Over a week is not acceptable

It was really good, smooth and professional. I would recommend it to anybody who is using home warranty

I was without a washer for a month. I have a family of 5 and when I made the claim it kept getting pushed off and choice wouldn't let me just call another company to resolve the issue faster

They are very very timely. When I had a problem with my air conditioning they were able to diagnose the problem and fix it quickly and get a new unit out here. To exceptional satisfaction.

The guys were great my Neighbor was having trouble and we gave them their card

They sucks no help get my money I can't use them for nothing

I had my first problem, I called they sent someone right away who fixed the problem.

When I call when I have problem they immediately get to it and give me the service I need.

No hassle when reporting a claim, fast response when reporting claims. Fast response in getting a service rep out to access your problems

Friendly Helpful The customer Service was spot on

Choice seems like a good value for your money. I used for my leaking faucet. There is a drawback that I have to wait until business days when it happened over the weekend. I did appreciate the fact that they came a day early. I appreciate that my issue was fixed.

Have more people answering the phone. You can’t reach them and they don’t call back. The people they had come look at our stuff was wonderful it is just hard to contact them.

I've had to have multiple service appts for different appliances in the last several months and CHW has come through every single time. I had switched from another Home warranty company after having many disappointing experiences. The difference is night and day. I pay a lower month fee, lower service fee, and have more covered items. And they have excellent service techs in their network. I highly rate them to everyone I know.

CUSTOMER SERVICE IS GREAT AND THE TIME FOR THE ITEM TO GET FIXED WAS FAST.

Deductible increased too much and no notice received will look for alternative companies with lower deductible.

The lkast time I used Choice it took over 3 weeks to get our garbage disposal replaced and I said in a previous report that Choice needs to get people here in Pahrump instead of Las Vegas we have everything here so use them

Prompt response , repairman was knowledgeable and on time

Choice offers the best deal. They have met my needs. They couldn’t get the part to fix the microwave so they offered me a gift card to purchase a new one.

I'm not very happy with their service. They didn't cover some things they should cover and they are requiring replacement of things only giving a little bit of money towards the replacement. I had some bad plumbing come from my house. It was outside so they wouldn't replace it because it wasn't within the house which to me is wrong.

super responsible in carrying out their end of the agreement, easy to work with

I think it's a good value. The first time I ever used it was when my dishwasher broke and so I put in a claim on the dishwasher and they came in to tell me that the parts were no longer available. They didn't make that dishwasher anymore and so Choice Warranty told me that they would give me $240 towards the new dishwasher and I ended up getting the local representative involved and they ended up getting the new dishwasher.

The service men are very good. I'm just not using the warranty on my air conditioner service because I was informed that I was gonna have to pay an extra eleven hundred dollars to get it done. My understanding was when I bought this is that we paid the sixty five dollars service fee and that my whatever was covered would be taking care of either replaced or repaired. I don't think that that's a good representation of of of Choice when everybody assumes that you pay a sixty something dollar service and that's it.

Easy to place the claim, response was quick, job finished the next day

In general, they are trying to be helpful. But sometimes they just drop the ball. I guess the technician was assigned, and he kept making appointments and never showing up. And then they kept assigning the same technician several times. So I just said no right away. Can someone please send someone else? And it just takes a very long time to get any message. It took a very long time to get any message across to them.

I've always received great customer service