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Powers Friendsville, TN

The biggest rip-off there is they do not honor what they say and extremely poor customer service

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Mar. 5th, 2019

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LINDA McKeesport, PA

This repair went smooth. We have had terrible experiences in the past with CHW

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 28th, 2019

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Vincent Houston, TX

Worthless warranty. My A/C was not covered and my water heater was not covered. Save your money.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration Vincent.

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 7th, 2019

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Sharon La Porte, TX

My experience is NOT Satisfying as you do not Pay for any of my claims submitted.

5 years ago

Reply from Choice Home Warranty

Sharon, thank you for your feedback.

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.

Kind Regards,
CHW

Dec. 14th, 2018

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Carl Watts Staten Island, NY

For what I pay for service, I don't think claims should be so easily denied.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Nov. 13th, 2018

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Jesse Chandler, AZ

Don't call in. Very high pressure sales person. His name is Nathan

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 25th, 2018

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barry ira hechtman

A lot of things are not covered. They would not repair my air conditioner.

5 years ago Edited January 10, 2024

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Karen Thomas Oxon Hill, MD

At first choice would not approve the necessary repairs.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback

Sep. 12th, 2018

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Tracie Alexander Nixa, MO

I’ve had a really hard time with getting my claim processed taken longer than a week

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 21st, 2018

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Guy F Ellis Reno, NV

Too early to tell as policy was just purchased. Dealing with sale rep was satifactory

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 6th, 2018

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Sharod Wilkes Jackson, MS

Nothing is ever covered. Don't see a need to purchase if they never cover actual problems.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Please contact us at 1.888.531.5403 for further assistance.

Choice Home Warranty

Jul. 13th, 2018

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CNP Grove, OK

Pushy sales rep. Would not take no for answer. Was just looking for a quote.

6 years ago

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Chris Anderson

Had a bad first experience. They didn't come through on a large expense item.

6 years ago

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Brian Gloucester, VA

Left a request on your web site still awaiting a confirmation

6 years ago

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First time Columbia, MO

Customer service, handling claims, is poor

6 years ago

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Arthur Mitchell Winter Garden, FL

Their sales reps hang up on you if you take too long to make a decision. Happened twice to me.

6 years ago

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Jim Waynesburg, OH

I requested a quote, I received 7 high pressure boiler room calls that day....NJ type

6 years ago

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Jacqueline D Rooths Waldorf, MD

Still distrub - your tech came back today on day 46 and my stove is still not repaired

6 years ago

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Anonymous Littleton, CO

What I read online seemed good; however, the sales rep hung up on me and was very rude

6 years ago

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Kathy

Poor response to claim. Chg for upgrade on hot water heater to bring to code not coveref

1 year ago

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Steve Kendell

Technician was great 👍 and did a thorough job

1 year ago

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John Breshears Sherwood, AR

I felt he was trying to pressure me into a 6 year deal. I want to cancel NOW. Please call me NOW. Thank you

1 year ago

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Carissa Pressley Scranton, SC

We love it for my mother home.. Makes her feel very comfortable..

1 year ago Edited December 2, 2022

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Rebekah Kellogg Elmira, NY

Was not eligible for discounts because I would not pay yearly fee up front .

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Jeff Flowers Melbourne, FL

Approvals everything over basic repairs is denied!

8 months ago

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Charles Henriott Altamonte Springs, FL

They do not cover top quality appliances!

9 months ago

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Norik Sylmar, CA

I don’t have refrigerator more than two weeks

9 months ago Edited December 13, 2023

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Angelika Kerrville, TX

No reimbursement for new a/C system that we HAD to get.

9 months ago Edited December 14, 2023

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CR Chase Henderson, NV

refusal to pay warranty claim to repair HVAC. beware A2

10 months ago

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Elizabeth Minster Navarre, FL

They automatically reject all of my claims.

11 months ago

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Sam C Gonzales Rockwall, TX

Did not do a good job of evaluating the problem.

11 months ago

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Kay Dav Phoenix, AZ

They don't communicate in a timely matter about life threatening situations.

1 year ago

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George Conway, SC

My claim has not been resolved. I been paid nothing at this point

1 year ago

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Sandy Harrison Anderson, CA

Lack of communication. No help when requested. Really sad.

1 year ago

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Tesha Johnson

Took too long to assign to a technician only for the the claim to be denied.

1 year ago

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michael laban

The process is too slow and no spervisor

1 year ago

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Lonnie Washington, DC

You guys never approved any of my claim . And take for ever to find a Tech.

1 year ago

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Ismet Minneapolis, MN

I called about my dryer machine, 08.16.23. and they scheduled for 08.24.23.

1 year ago

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Joann Messick Greeley, CO

They took over a month to get the parts in for my repair

1 year ago

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Carlos Soto Orlando, FL

very disappointed with the situation and how myclaim was met

1 year ago Edited January 10, 2024

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david jingozian Myrtle Beach, SC

Waited 2 weeks for repair. Called over 20 times. Had to have it done myself

1 year ago

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robert reams Lincoln, NE

1 year ago Edited January 10, 2024

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William James Pahrump, NV

I filed a legitimate claim #203426003 and was denied coverage.

1 year ago

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Haley Turnage New Orleans, LA

Worth the money but things are not done in a timely manner

1 year ago

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Brandon Smith

Didn’t like that my claim was denied saying it was a preexisting condition

1 year ago

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Vincent Benevento Raleigh, NC

Little disappointed that my septic was not covered

1 year ago Edited January 10, 2024

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Verified Customer

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Terry New Port Richey, FL

Don't want gift cards want a new machine

1 year ago

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Verified Customer

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Robert and Marlene Sacramento, CA

Provided horrible service on our first claim.

1 year ago

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Verified Customer

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Gloria Hot Springs, AR

I have had a lot of trouble with the local techs working on my problem.

1 year ago

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john scanlan Buzzards Bay, MA

when you call, they talk in head piece and too much background noise.

1 year ago

Choice Home Warranty Reviews