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roy ellis Jonesborough, TN

Send excellent technicians, but policy has far too many exclusions.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 30th, 2020

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Carmine Casrriero Tucson, AZ

Typical Warranty company, take my money then we submit a claim and its denied.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 30th, 2020

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Carmen Brango Phoenixville, PA

Terrible not had a service person complete the job yet. Getting disgusted !

4 years ago Edited September 14, 2021

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Jim Land O' Lakes, FL

Poor communication and lack of education their customer service team has.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 17th, 2020

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BD Houston, TX

They never cover any repairs, what ever breaks in the house is never covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 15th, 2020

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Marlanty1 Chicago, IL

Keep making up excuses not to pay for claim work! Can’t wait to cancel

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Please contact us at 1.888.531.5403 for further assistance

May. 12th, 2020

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ralph Plano, TX

Job started not as yet finished. parts where ordered

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.

Apr. 14th, 2020

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Phong Taylors, SC

Stay away. Offer $375 to replace a $1800 frid. Scam company !!

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 8th, 2020

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Matt Edwards Albuquerque, NM

There are 2 things wrong with Choice. 1 - They will spam you even after you sign up without any end. You can unsubscribe, and they still spam you. Because of this it's also hard to find your actual paperwork. 2 - The shiny sales pitch seems like everything is covered. For example it says the shower is covered... but if you read it more carefully they don't. They "Exclude" - Bathtubs and showers - Cracked porcelain - Glass - Shower enclosures and base pans - Roman tubs - Bath tub drain mechanisms - Sinks, and much much more... So what of the shower would they actually cover? Maybe the shower head that costs 30-50 bucks that you could install yourself, but that they would charge you $65 for? Maybe not even that I'm not sure. At the end of the day this is a total rip off. They don't actually pay out for any claims. I've had 2, it's garbage. Another short example is garage doors... they say they cover them: INCLUDED: All components and parts, except: EXCLUDED: Garage doors - Hinges - Springs - Sensors - Chains - Travelers - Tracks - Rollers - Remote receiving and/or transmitting devices. So.... they cover the garage door, except for the garage door, and ALL parts included in it. They're a total scam.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Feb. 26th, 2020

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Cliff Spohn

If a product needed replacing they would pay only 40 to 50% of replacement cost

4 years ago Edited January 10, 2024

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Manique Shillingford Phoenix, AZ

overall just bad had water heater problems and they won't service it!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 9th, 2020

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Nancy Scheirer Cape Coral, FL

Terrible thieves take your money and don't follow the contract Nancy Scheirer

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Sep. 19th, 2019

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steve Lee's Summit, MO

Pure scam artists, they dont pay or cover the way they claim

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Sep. 18th, 2019

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Dean Lutgert Humble, TX

As usual when it comes to HVAC System all claims are denied

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 29th, 2019

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Mark Brock7ironon Lexington, KY

Thx for hanging up on me that was a big mistake on your behalf and mine

5 years ago

Reply from Choice Home Warranty

We apologize to hear that your call was disconnected. Please contact us at 1.888.531.5403 for further assistance.

Jun. 24th, 2019

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Melanie Mechanicsville, VA

Horrible customer service and false advertising. Do not waste your money!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
CHW

May. 9th, 2019

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Juan Lino Garza Penitas, TX

Warranty did not cover a/c parts and Freon repairs.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 4th, 2018

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Gayle F Bechard Murphy, NC

The plumber did not show up or call us about his appointment he had.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with our technician.

Choice Home Warranty appreciates your feedback as we do not condone unprofessional behavior. We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.

Sep. 7th, 2018

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ROGELIO Homestead, FL

HOW THEY ACT BEFORE I BOUGHT THEIR POLICY TELLS ME THEY ARE NOT GOOD

6 years ago

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Rob Malta, OH

Sorry, too many negative reviews-did not purchase

6 years ago

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Darlene McConnell Arlington, TX

I have not heard anything about the service I requested.

6 years ago Edited June 23, 2023

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Anonymous East Stroudsburg, PA

Asked rep to send me info via email and to call me back and he never did

6 years ago

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Ron San Antonio, TX

I never got a call back from anyone when I submitted my request online

6 years ago

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John Silverstein Suffern, NY

All claims have been initially denied. Your warrantee is poor.

6 years ago

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denise phillips Harker Heights, TX

will be on phone for over a hour. what does that tell you about their service

6 years ago

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Manuel Juson Shamrock, TX

The worst company I ever deal with. I am canceling my Policy with them now.

6 years ago

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Marcia Segraves

Denial of a claim on my AC even though I have it regularly serviced.

7 years ago

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Balaji Seshadri Glen Allen, VA

Replacement money is a cheating, my dish washer was worth if $550 and they gave only &246

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 14th, 2023

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Kelsey Loethen Columbia, MO

Extremely difficult to work with, claims take forever

1 year ago

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Keith Bennett Los Angeles, CA

Would not authorise to remove toilet to unclog drain.

1 year ago

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Robert

You cancelled my coverage. You did not come to make the repairs. I have plumbing issues that you did not fix.

1 year ago Edited January 10, 2024

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Elise

Two claims, both times not helping. Why am I paying?

1 year ago

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Anthony Howard Peachtree Corners, GA

horrible communication. Hidden information not enclosed

1 year ago

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Len B Stamford, CT

Took way too long to have a water leak repaired

1 year ago

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Patricia Charlotte, NC

2 visits yet air conditioner is not repaired

1 year ago

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Tjb Lexington, SC

Horrible Choice warrenty customer service

1 year ago

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Carlos Scapinello Ridgeland, MS

AC isn’t cooling against. After 24h of repair

1 year ago

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Alwin Brown Avon, MA

Failure to provide proper service and live service

1 year ago

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jeff r dixon Atlanta, GA

I disagree with having to pay over half of the cost

1 year ago

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j Charlotte, NC

only the salespeople get a star, no one else

1 year ago

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Jose Burger Prescott, AZ

Great Company with a horrible customer service

1 year ago

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Verified Customer

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Luigi/Cathryn Queens, NY

Service a claim takes too long >. Poor customer service .

1 year ago

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Darrin GA

Don't have qualified companies. I'm not satisfied at all

1 year ago

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Joyce Kansas City, MO

Do not cover enough claims when submitted

1 year ago

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Tangela hanks Frisco, TX

Will not renew my contract Three days with no hot water

1 year ago

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Ang Mus McKinney, TX

waste of money!!!no coverage for anything!!!

1 year ago

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Verified Customer

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Jan Mesa, AZ

Not even 1 star. Terrible service!!!!!!!

1 year ago

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Greg

No one ever showed up for scheduled appointments!!!!

1 year ago

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Frank North Port, FL

No response in a timely fashion. Just run around

1 year ago

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Kevin Schreiber Pittsburgh, PA

Dishwasher still not fixed No call or nothing

1 year ago

Choice Home Warranty Reviews