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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

4 years ago

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Verified Customer

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Lori

Firstly I'd like to thank the company that returned to complete the job that was started July 3rd. Choice was not helpful at all. You guys paid no attention to the fact the job wasn't properly done. The company did. You guys told me I'd have to pay and additional 85.00$ .The company satisfied me. I'm wondering why I'm still allowing your company to go in my checking account. Your company needs to listen more to the customer. I'd love to hear from you!!

2 days ago

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Verified Customer

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Rick

choice had an excellent service company come and take care of my garage door failure, not only was it fixed, it was replaced. The technician was very professional and worked hard to make sure the job was done correctly. I have been a customer for many years and without exception, things have been taken care of an a professional maner. The last issue was a dryer failure. Same service, same positive results. I have no complaints.

6 days ago

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Verified Customer

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Jimmy

1 day ago

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Verified Customer

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David

The coordination and service response was great. The washer did not cooperate with the process and the noise we heard would not repair during the service tech's time here to check it. We will try to record it if it happens again.

1 day ago

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Verified Customer

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Michael

After 20+ years with American Home Shield, I switched to CHOICE Home Warranty because it was half the monthly price and the reviews were great. Sooooo glad I did. Several repairs needed to be done with the air conditioner and each was approved and repaired in short order during a week of excessive heat warnings and 100+ temps. They were great!

2 days ago

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Verified Customer

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Tom

Relative to the A/C repair the service was very prompt and satisfactory. The tech was friendly and found the problem right away and fixed it. However we are having trouble with the ceiling fan replacement. The tech has been here 3 times and has not brought the right replacement yet. The warranty says that items will be repaired or replaced with like kind items. My ceiling fans are 52 or 54 inch brass fans with light fixtures and downrods. My home has 10 foot ceilings and the guy showed up with a white 42 inch flush mount fan. That's not going to work.

5 days ago

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Verified Customer

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Larry Biles

Choice home has been very good at providing quick response. You need to confirm the requirements of you contract and make sure you hold both technicians and Home warranty to their contract. Very happy with Choic Home Warranty.

1 week ago

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Verified Customer

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David

In general the service has been pretty good and the contractors have been competent. The issue that I have is that Choice won't approve replacing failed equipment with something similar. The recirculation pump had a timer but the only one approved to replace it was one without a timer. The only ceiling fan they would approve was builder grade so I ended up buying a better fan. The technician said they would refund me the $75 that Choice would approve. As yet, I have not received the refund. So basically it seems that if something needs to be replaced, Choice will only approve the cheapest option rather than replacing it with something similar to the original equipment.

1 week ago

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Verified Customer

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Lee

In a recent claim, when I contacted Choice in regards to difficulty that I was having getting the technician that they sent to complete the work, rather than help me or help the technician resolve the issues with the manufacturer warranty, they instructed me to contact the technician myself. I had already been waiting for the technician to figure out how to order the part for a month and a half and decided to just contact someone else.

1 day ago

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Verified Customer

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Michele

My gas oven was repaired by a friendly, professional service provider. The repair was handled quickly upon my request. This is my first request under Choice Home Warranty and so far I’m very pleased.

1 day ago

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Verified Customer

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Roger

After making our first claim to have some one come fix our electric clothes dryer, it to a week for someone to come inspect it. After he found out want was wrong, it took a another week to get the part and have him come back to put it in. We were without our dryer for over 2 weeks.

2 days ago

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Verified Customer

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Ella

repair from 2nd co sent for inop garbage disposal got the job done. personnel was friendly and efficient. 1st co sent was rude, never looked at garbage disposal and wanted payment above everything else.

6 days ago

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Verified Customer

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James

Choice Warranty has always been fair and responsive in handling my claims. Choice has provided me with a great experience from creating the repair ticket to assigning the provider and the timely completion at a fair price.

6 days ago

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Verified Customer

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Wesley And Karen Mcdougal

The Eagle Heating and Air technician was very accommodating and and got us air very quickly in the 100 degree weather. I would highly recommend him. And thank you for being so quick to respond to our needs. I’m very happy with Choice so far. Thank you! Karen M.

1 week ago

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Verified Customer

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Valencia

The service pays for it self. I needed a new ice maker and the cost to have that repaired without coverage with Choice would be more than my annual contract cost. That was just for one maintenance repair. The peace of mind to have the coverage with Choice home warranty is priceless.

1 week ago

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Verified Customer

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Brenda Proulx

The issue of my ice maker was resolved with no problem. I had another issue with plumbing and couldn’t get the automated system to get me to the right person. So, I had to pay $300. To a plumber to have problem fixed. This was something that is covered. That I am not happy with .

1 week ago

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Verified Customer

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James

Choice was fine in dealing with them, however the plumber they referred us to could not get appointments in a timely manner, and they didn't fix issue on first visit. They had to return and then installed a damaged faucet. The tech shut our water off at the street which wasn't necessary. They had to return a 3rd time to replace damaged part on faucet. They didn't turn our water back on all the way so we had no pressure. I had to have a person come out, at my expense to discover and fix water pressure. They wouldn't replace same faucet and offered a cheap fix. I had to pay them 100.00 to use same faucet we had. Not really a good experience.

1 week ago

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Verified Customer

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William

I called the company at 10:45 pm about our a/c unit that burned a circuit board filling the condo with smoke and had the technician there the following day and fixed the problem right away. I have recommended this company to 3 friends who are going to sign up with them.

1 week ago

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Verified Customer

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Anthony Maggio

Up to May this year I was with one of home choices competitors. In July, I actually had to call in my AC was inop and they had a technician out in 24 hours and they diagnosed the issue order parts and had it up and running in a week. Granted it was a long hot week waiting on parts, but simplistic in getti g everything competed.

1 week ago

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Verified Customer

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Reilly Noreen

We had air conditioning issues. Choice Home Warranty uses Very Skilled professionals. That is the Most important consideration when your home needs service. Andres from Farenheit 1 came out. He is professional, communicates clearly, and knowledgeable. We like him so much, we are going to have him do our regular maintenance.

1 week ago

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Verified Customer

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Five ?? shop NA

1 month ago

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Verified Customer

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Valerie Hills

I am so impressed with this company and their chosen contractors. I was hesitant to purchase a warranty but it has paid off already!. Filing claim is easy and response and approval fast. I recommend this company highly. The contractor Jonathan from Air Infinity did an excellent job installing my HVAC system and went above and beyond to help me with the whole process. He has genuine concern for his clients and desire to perform his best for them. Finding a young man with such ethic and devotion is refreshing and a blessing to his clients. I thank Choice Home Warranty for their ease and attention to excellent service. They are a blessing!

1 month ago

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Verified Customer

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Jamella

It’s becoming really frustrating to open a claim, have a tech come out and then they don’t respond for follow up. I opened a claim for someone to come out and look at my washing machine. He told me I needed a new control panel and he would let me know once it came in for installation. Months went by and I didn’t hear from him. I opened a new ticket and this tech is telling me the same thing. He ordered the part and would let me know once it came in. It’s been at least 3 weeks and I haven’t heard from him. I texted and no response. It would be nice if these people were vetted better. I didn’t pay thousands of dollars for this service (only to still pay a service fee) for folks to not respond to me. At this point it feels like wasted money on both ends.

8 hours ago

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Verified Customer

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Miguel

I've had the misfortune of dealing with Home Choice Warranty for the past few years, and their service has been an absolute nightmare. Every time I've needed to file a claim for a major repair, they've found a way to wiggle out of covering it. Their go-to phrase is "not normal wear and tear," which apparently applies to everything, including AC unit failures. It's as if they expect homeowners to magically predict and prevent every possible issue. But what's even more alarming is their subcontracting process. They hire subcontractors, who then subcontract to other companies, creating a layered mess of accountability. This leads to: •⁠ ⁠Delays upon delays •⁠ ⁠Poor communication •⁠ ⁠Lack of transparency •⁠ ⁠Subpar work quality •⁠ ⁠Finger-pointing between contractors When I've tried to address issues, Home Choice Warranty shrugs it off, claiming they're not responsible for their subcontractors' actions. Unbelievable! The customer service reps are unhelpful and dismissive, constantly questioning the smallest details and delaying resolutions. It's clear their primary goal is to deny claims and save money, not provide actual warranty protection. I've had enough. As soon as my contract allows (within the next 2 months), I'll be canceling my policy and switching to a reputable insurance company that actually cares about its customers. Warning to others: don't make the same mistake I did. Research thoroughly and choose a home warranty provider that prioritizes customer satisfaction and timely resolutions. Specific Issues: •⁠ ⁠Denied AC unit replacement due to "pre-existing condition" (despite passing inspection) •⁠ ⁠Constant delays and unreturned calls •⁠ ⁠Unhelpful customer service reps •⁠ ⁠Overly restrictive "normal wear and tear" policy •⁠ ⁠Subcontracting nightmare •⁠ ⁠Lack of accountability

23 hours ago

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Verified Customer

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Lf

They are horrible! The 3 different issues we had took forever to resolve. The garage door opener took a month and we ended up paying for a new one ourselves as the tech said that it needed to be replaced not fixed that the CHW paid a small amount for. The non-working Air conditioning took over a month to resolve (with 90° -100° temps outside and close to 90° inside) - one diagnostic appointment, then two no-shows, then finally got fixed by another company. The bathroom exhaust fan that wasn’t working (a $370 unit with heat for a large bathroom) was replaced with a $21 fan (retail price). You can not talk to a live person, they ask you to leave a phone number for callback but they NEVER call back. The only communication is through messaging on their website. STAY AWAY FROM THIS COMPANY!!!

2 days ago

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Verified Customer

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Varda

I had a problem with the timing of the electrician to come, the company did not answer I called for 2 days left massages nobody I had a problem with the timing of the electrician I called the company for 2 days left massages nobody called back send 2 emails to choice, never received a reply, called the customer service the lady said she cannot do anything for me I have to call the electrician I explained to her I cannot reach them so she repeated she can`t help me, I`m a member of Choice and not the electric company I was expected to get help but it never happened

6 days ago

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Verified Customer

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Gloria

Choice worked hard on getting a quality heating & air service man to come to our home and find the problem. Very pleased. Very first time we had to use our coverage.

6 days ago

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Verified Customer

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Terence

Choice has been very good. Sorry it took me so long to get back to you I am having a shoulder replacement surgery Saturday so I have had alot of prep work to do.

6 days ago

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Verified Customer

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Lance

Very good service and well worth the price. I am only halfway through the contract and I had several significant repairs that would have cost more then the contract.

6 days ago

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Verified Customer

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Bignate316

I like that they are very timely and on top of your claim every step of the way. I dislike that they didn't cover more of the cost for my water heater replacement but at the end of the day they supplied a top of the line unit instead of a bargain barrel unit from Lowe's.

1 week ago

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Verified Customer

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Brett

What I like - They quickly schedule a local company to assess your problem. Oftentimes the repairs are done quickly if the problems are minor. What I don't like - They do NOT honor their contract. I needed a refrigerator replaced and they only offered me 900 to replace it. I eventually get them to up that amount to 1200 but that is still short of 3000 that is stated in their contract. I use CHW for coverage on two properties and they still shorted me. This company will repair the little things but look to stiff you on the bigger repairs. Ill be looking for a new company after this contract expires.

1 week ago

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Verified Customer

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John

We have had a fiasco with trying to have our attic fan repaired. The representative for first company assigned called us 10 minutes before arrival to say his company does not work on attic fans. We went back to square 1 and had a new company assigned by Choice. Even tho we provided all specifications for the unit and what was needed, he came unprepared and said he has to come back. A week later, not having heard from him (Sam at Bsquare Electric), we called. He didn't remember being at our house and had done nothing to get the parts. He said he would get the parts and come on Monday morning - the morning of the buyers' walk thru of our home; we settle on Monday. On top of that, even tho the contract says attic fans are covered, no mention is made of the cap. So, in addition to paying our $75 service fee, we now have to pay an additional $70 for the parts. This is totally unacceptable.

1 week ago

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Verified Customer

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Drew

Had my first claim at the end of June for my refrigerator. Claim process went well and contract was handled by Sears Home Warranty. Service call went well and it was determined that a new compressor was needed. After almost 2 months without a replacement part a new contractor was scheduled and and job completed within a week. I was also charged $37.50 for some service related work with the second contractor. Don’t understand what this is and is not stated in my contract. I was only supposedly only responsible for a $75 service charge which was paid with the first contractor. Overall this was the worst experience with a home warranty company that I have ever had

1 week ago

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Verified Customer

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David

getting my appliance fixed happened quickly, but so far, not worth what I have paid into the company since I started over a year ago, and turned in an issue with my pool pump, ok they said they would get someone to come fix it or change out the pump, after a year I just went ahead and did it myself.... when I told Choice Home Warranty manager about this, all he could say was I was wrong, they always get what they promise done.... so as far as I am concerned, I spent the money to cover my pool but they didn't live up to their part.... so scoring a 5 would take alot of work on their part....

1 week ago

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Verified Customer

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Arlene

Sadly, when my washing machine could not be repaired, the company did not "replace it" as stated in their advertisement. It took approximately three weeks for this decision to happen. Four days after reporting the problem passed before a repair man came. He diagnosed the problem and ordered new parts, and almost 2 weeks passed before the repairman came back, only to find the motor was not working and it no longer was being manufactured.( during this time, I continued to call for updates and was "put off") . Finally, I was told the washer would not be replaced and I would either receive a gift card to Lowe's or a check would be sent to me---note that this would take 30 days. I was shocked and quite upset when the amount would not even cover the cost of a washer. When my garbage disposal broke and could not be repaired, it was replaced as stated in the advertisement, thus I was dismayed when the case manager would not explain why the amount decided would be approximately 60% of a new washer, not including the additional expense of delivery charges, new hoses charge, etc. I'm not sure if the company has a change of management, or has been purchased. In my opinion, it has not honored its claim of "if it cannot be fiixed, we will replace" . After speaking with many representatives, I was assigned a case manager and after much discussion, I was allotted half the price of a new machine. In addition to buying a new machine, I had to pay for delivery and new hoses, as well as, take away expense of removing the old machine.

1 week ago

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Verified Customer

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Jeffery Keovorabouth

Choice Home Warranty delivers excellent service with prompt customer support and quick dispatch. Their fast response times make them a reliable choice for home warranty needs.

1 week ago

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Verified Customer

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Victoria Sicilian

They act fast to get help for you when they’re a problem. I’ve had a couple of claims this year as a new owner of an older home, so it was less worry for me knowing I would be taken care of.

1 week ago

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Verified Customer

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Michael

We had a problem with our circuit breakers. We aid to have someone come out (Baltimore Wiring.). Within a week we were still having issues with the breaker tripping. I called Baltimore Wiring several times to let them know it wasn’t working. They would not answer or reply back to me. I called CHW several times to ask for assistance with our electrical system. I was told they would contact Baltimore Wiring. To this date I have not heard from either company. The least they could have done was reimburse us for the $85.0 0 since the work was never done completely resolved. We had to pay out of pocket because we didn’t have lights in our bedroom.

3 weeks ago

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Verified Customer

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Alecia Lenertz

Choice home warranty has been absolutely fabulous. We have a problem, we go online. We start a claim, the correlating tradesmen calls us makes an appointment they come diagnosed problem; does great work. Choice home warranty has been a very good experience for us. I have recommended them probably 10 times plus. It is the peace of mind that is an additional great value.

1 month ago

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Verified Customer

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Harriett Pittman

Bought a house during the winter and when summer hit the AC unit worked for a short time and then needed to be replaced. Choice sent someone out and agreed to replace the unit quickly. I didn't have high hopes going into this but my expectations were blown away. I really appreciate having gotten this warranty added in my closing. I'm beyond satisfied.

1 month ago

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Verified Customer

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Carol

What I like about the company when you called.They helped you right away . You didn’t have to wait they took the information about the appliance ! They turn it to the service department they gave me approval for some body come out!When the service person come out they checked it and told me what was wrong. I like the price they charge me when they came out it was reasonable.

1 month ago

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Verified Customer

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Shannon Squyres

I'm fairly new to Choice Home Warranty and recently I had the opportunity to make a claim for my clothes dryer. I filed the claim online very easily and they contacted me right away to confirm everything. Within a day I had an appointment with a technician. The repair person was fantastic! She knew exactly what needed to be done. She quickly fixed my dryer and checked to make sure everything was working properly. She was clean, organized, friendly and professional. I couldn't ask for more.

1 month ago

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Verified Customer

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Nina Leonard

We've been with Choice for years and value the service. From minor water issues to a new AC, they've had us covered. It relieves some stress to be able to submit a claim 24/7 online and have someone assigned usually within 24 hours. They have never denied an item listed in our contract. Speaking to a person about a claim submitted is difficult, but usually not required.

1 month ago

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Verified Customer

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Martha

I like the way you send out good repairmen or evaluators about issues but I have called repeatedly about the money you offered and I agreed to for bad washer. I replaced washer with my savings awaiting money promised in June. I am awaiting my money offered which I accepted

17 hours ago

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Verified Customer

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Ryan

When you call for the warranty you speak to people outside of the US and they read off a script. Even though it maybe listed that they repair something there are a lot of exceptions they don’t tell you about. They had to get someone 3 hours away to do my repair which they don’t cover most of it still costing me $1000.

21 hours ago

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Verified Customer

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Zonia Gatlin

On latest call the plumbing company came in right away and resolved my problem. Fortunately I have not used Choice services too often

1 day ago

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Verified Customer

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Jane

The technition was very nice. Part arrived 3 weeks before he could come back. (not enough techs) Wrong part. Waiting another month. Been since right after the 4th of July when stove top was out.

1 day ago

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Verified Customer

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Celia

Appointments with repairmen are usually within a couple of days. However, some of the repairman are difficult to communicate with and one did not show up for multiple appointments.

1 day ago

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Verified Customer

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Elouise

This company is amazing. the only time you have to call them is when there is an issue with the technicians. Otherwise, everything is done online.

2 days ago

Choice Home Warranty Reviews

Summary of Reviews