Choice Home Warranty: Read 42,350 User Reviews From Real Homeowners

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Verified Customer

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Jimmy

3 months ago

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David

The coordination and service response was great. The washer did not cooperate with the process and the noise we heard would not repair during the service tech's time here to check it. We will try to record it if it happens again.

3 months ago

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Verified Customer

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Michael

After 20+ years with American Home Shield, I switched to CHOICE Home Warranty because it was half the monthly price and the reviews were great. Sooooo glad I did. Several repairs needed to be done with the air conditioner and each was approved and repaired in short order during a week of excessive heat warnings and 100+ temps. They were great!

3 months ago

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Verified Customer

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Tom

Relative to the A/C repair the service was very prompt and satisfactory. The tech was friendly and found the problem right away and fixed it. However we are having trouble with the ceiling fan replacement. The tech has been here 3 times and has not brought the right replacement yet. The warranty says that items will be repaired or replaced with like kind items. My ceiling fans are 52 or 54 inch brass fans with light fixtures and downrods. My home has 10 foot ceilings and the guy showed up with a white 42 inch flush mount fan. That's not going to work.

3 months ago

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Verified Customer

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Larry Biles

Choice home has been very good at providing quick response. You need to confirm the requirements of you contract and make sure you hold both technicians and Home warranty to their contract. Very happy with Choic Home Warranty.

3 months ago

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Verified Customer

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Wesley And Karen Mcdougal

The Eagle Heating and Air technician was very accommodating and and got us air very quickly in the 100 degree weather. I would highly recommend him. And thank you for being so quick to respond to our needs. I’m very happy with Choice so far. Thank you! Karen M.

3 months ago

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Verified Customer

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Valencia

The service pays for it self. I needed a new ice maker and the cost to have that repaired without coverage with Choice would be more than my annual contract cost. That was just for one maintenance repair. The peace of mind to have the coverage with Choice home warranty is priceless.

3 months ago

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Verified Customer

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Brenda Proulx

The issue of my ice maker was resolved with no problem. I had another issue with plumbing and couldn’t get the automated system to get me to the right person. So, I had to pay $300. To a plumber to have problem fixed. This was something that is covered. That I am not happy with .

3 months ago

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Verified Customer

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James

Choice was fine in dealing with them, however the plumber they referred us to could not get appointments in a timely manner, and they didn't fix issue on first visit. They had to return and then installed a damaged faucet. The tech shut our water off at the street which wasn't necessary. They had to return a 3rd time to replace damaged part on faucet. They didn't turn our water back on all the way so we had no pressure. I had to have a person come out, at my expense to discover and fix water pressure. They wouldn't replace same faucet and offered a cheap fix. I had to pay them 100.00 to use same faucet we had. Not really a good experience.

3 months ago

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Verified Customer

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William

I called the company at 10:45 pm about our a/c unit that burned a circuit board filling the condo with smoke and had the technician there the following day and fixed the problem right away. I have recommended this company to 3 friends who are going to sign up with them.

3 months ago

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Verified Customer

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Anthony Maggio

Up to May this year I was with one of home choices competitors. In July, I actually had to call in my AC was inop and they had a technician out in 24 hours and they diagnosed the issue order parts and had it up and running in a week. Granted it was a long hot week waiting on parts, but simplistic in getti g everything competed.

3 months ago

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Verified Customer

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Reilly Noreen

We had air conditioning issues. Choice Home Warranty uses Very Skilled professionals. That is the Most important consideration when your home needs service. Andres from Farenheit 1 came out. He is professional, communicates clearly, and knowledgeable. We like him so much, we are going to have him do our regular maintenance.

3 months ago

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Verified Customer

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Rahul Kamble

Fantastic service, I opened up a service request on Friday , it got assigned to the local technician on Sunday , the guy showed up on Monday morning 😊. He repaired our appliance in no time!! Loved the fast and responsive service!! Thank you!

3 months ago

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Verified Customer

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Clay Smith

Our call for a plumber was answered quickly and hassle free. The plumber was very professional and arrived when promised. The plumbing issues were addressed quickly and the plumber even cleaned his mess and left everything as was. I am extremely satisfied with choice home warranty and will recommend them to family and friends.

3 months ago

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Verified Customer

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Rod Weimer

Outstanding service! We had a washing machine and an AC issue. Both were fixed timely and the repairmen for each issue were quick, clean, and extremely polite. The AC issue was fixed the same day that it was reported. That is really appreciated in south FL.

3 months ago

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Verified Customer

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Michael

We had a problem with our circuit breakers. We aid to have someone come out (Baltimore Wiring.). Within a week we were still having issues with the breaker tripping. I called Baltimore Wiring several times to let them know it wasn’t working. They would not answer or reply back to me. I called CHW several times to ask for assistance with our electrical system. I was told they would contact Baltimore Wiring. To this date I have not heard from either company. The least they could have done was reimburse us for the $85.0 0 since the work was never done completely resolved. We had to pay out of pocket because we didn’t have lights in our bedroom.

3 months ago

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Verified Customer

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Russ

Good response time and communication knowledgeable technician

2 days ago

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Evelyn E

The technician did an excellent job fixing the water leakage in my refrigerator

3 days ago

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Kathy

I like everything about CHW. They were very courteous and got it completed.

3 days ago

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Stephen

The technician that came out to the house was on time and thorough.

3 days ago

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Levi

My claim was approved a week ago. I have been told multiple times that the process has been “escalated” but no final resolution has been communicated as of today!

3 days ago

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Verified Customer

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Chris greene

When I called for service a tech is provided within 2days or less

3 days ago

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Alemtsehay McClellan

Fast services, great customer services. I would recommend anyone

3 days ago

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Pamela Lea

Still waiting for someone to come out to us.Dealing with your staff has been amazing,just wish we could have better service with your sub contractors

3 days ago

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Sharon Redmond

I didn't like how the fix or replace fell short when my dryer broke. They only covered 2/3 of what it cost to replace.

1 week ago

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Judy

Great service! Excellent service from HVAC company sent to repair gas pack.

1 week ago

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Verified Customer

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Alecia Lenertz

Choice home warranty has been absolutely fabulous. We have a problem, we go online. We start a claim, the correlating tradesmen calls us makes an appointment they come diagnosed problem; does great work. Choice home warranty has been a very good experience for us. I have recommended them probably 10 times plus. It is the peace of mind that is an additional great value.

4 months ago

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Verified Customer

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Harriett Pittman

Bought a house during the winter and when summer hit the AC unit worked for a short time and then needed to be replaced. Choice sent someone out and agreed to replace the unit quickly. I didn't have high hopes going into this but my expectations were blown away. I really appreciate having gotten this warranty added in my closing. I'm beyond satisfied.

4 months ago

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Verified Customer

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Carol

What I like about the company when you called.They helped you right away . You didn’t have to wait they took the information about the appliance ! They turn it to the service department they gave me approval for some body come out!When the service person come out they checked it and told me what was wrong. I like the price they charge me when they came out it was reasonable.

4 months ago

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Verified Customer

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Shannon Squyres

I'm fairly new to Choice Home Warranty and recently I had the opportunity to make a claim for my clothes dryer. I filed the claim online very easily and they contacted me right away to confirm everything. Within a day I had an appointment with a technician. The repair person was fantastic! She knew exactly what needed to be done. She quickly fixed my dryer and checked to make sure everything was working properly. She was clean, organized, friendly and professional. I couldn't ask for more.

4 months ago

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Verified Customer

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Nina Leonard

We've been with Choice for years and value the service. From minor water issues to a new AC, they've had us covered. It relieves some stress to be able to submit a claim 24/7 online and have someone assigned usually within 24 hours. They have never denied an item listed in our contract. Speaking to a person about a claim submitted is difficult, but usually not required.

4 months ago

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Verified Customer

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Stewart

I needed a repair to my air conditioning unit that stopped functioning in the middle of the summer season. This was the first time I was using my benefit so didn’t know what to expect. I was thrilled with the experience. I had someone come the next day. He identified the problem and was able to make the repair during that initial visit. I’m back up and running and have had so no subsequent problems. Overall, it was a great first experience with Choice.

5 months ago

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Verified Customer

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Larry Beard

Once I reaches out to Choice they had a repairman come out in 2 days to diagnose the problem. He ordered the replacement parts for the dryer. We were very pleased from beginning to end. My out of pocket expense was $85. Before contacting Choice I reached out to the Samsung and they did a video call diagnostic said we may not have the replacement parts and then offered me a discount on a new dryer.

5 months ago

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Verified Customer

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Dolores Fitzgibbon

Some of the things I like about Choice Home Warranty are cost and a variety of plans to choose from. I've used the plan twice and when needing a repair their online program was very easy to use . Just ad promised I was notified quickly with a response to a repair and scheduling options and a choice of cash or credit card. I'm very happy that I chose Choice and only sorry for having waited so long to commit.

5 months ago

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Verified Customer

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Sam Turner

Overall this has been a positive experience. I was offered to choose and contact the repairman I wanted and once approved and repairs completed I was to submit my receipt for reimbursement. There is a small learning curve to the process as a new customer but they communicate frequently and help you to successfully submit a claim for reimbursement. I am glad that I purchased the Home Warranty through Choice Home Warranty and have already signed up for another year. It has only been a few days since submitting my request so the check hasn’t arrived but I am confident that this will work just as seamlessly. Their Customer Support was quick and professional and eased any concerns I had related to the company and its quality of service.

5 months ago

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Verified Customer

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Dorothy Hurt

I had an issue with my refrigerator. They did come out several times to work on it. It had a twofold issue. Inside top would stay cool. I had tons of food, spoil and almost had a gallon at milk, blow up. And also the ice maker would not work. The icemaker was covered under warranty due to a recall. Samsung declared the ice maker not repairable. So after that Choice, home warranty would not come and fix the Refrigerator cooling part. So I had to spend money. I did not have to replace my refrigerator. Now the good part. My AC quit working right when we were having the heat waves. They had somebody out the next day to repair it, and all is good. Overall choice warranty is very good. I think every time I have called. They have been here the next day. And the online portal is great!

5 months ago

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Verified Customer

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katzkafe2

I'm really very pleased with the service I've received with Choice Home Warranty. I've had 2 claims so far and they were resolved in a timely manner, and the vendors are superb. They communicated they received claim, gave claim number, gave updates on locating a vendor for the job. Once found gave time of service and all the vendors info. Put my mind at ease with all the information and communication via text, and email.

5 months ago

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Verified Customer

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Lorraine

I had two calls so far. The dryer could not be fixed and a gift card was issued for Lowes, however, the amount for a replacement was only $388.00, which is not enough for a new dryer. I was very disappointed. The second one call was for a washer, which was repaired. It was my understanding that if an appliance could not be repaired, it would be replaced,not half replaced.

5 months ago

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Verified Customer

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Sara

I had a great experience with this company. They were quick to respond to my air conditioning problem and had someone out the next day. The service was efficient and cost-effective. I appreciated the option to purchase a warranty in advance at a reasonable price. The staff provided me with different ideas that ended up saving me money in the long run. Overall, I found their prices fair and the service top-notch. I highly recommend them for any HVAC needs.

5 months ago

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Verified Customer

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Joanne

I had a great experience with a service company. They were quick to respond and provided excellent service. The technician who came was very polite and courteous. I had an issue with my hot water heater, and they had someone out the next day to fix it. The whole process was fast and efficient. I highly recommend this company for their prompt and professional service

5 months ago

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Verified Customer

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Frances

I recently reached out to this company for some help, and after a bit of a bumpy start with getting a response, they eventually got back to me and are hopefully working on resolving my issue. Overall, I've had positive experiences with them in the past, except for one incident with my dishwasher. Despite that, I still recommend them to others as they usually do a good job. Looking forward to having my dishwasher fixed and hopefully upgrading my rating to a 10. Thank you!

5 months ago

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Verified Customer

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Carmen

I had an excellent experience with the technicians who came to my house. They arrived on time and quickly identified the problem. When I called, they were polite and explained everything clearly. My sister-in-law suggested texting them, which worked better for communication. The technicians were clean and professional in their work. Overall, they were excellent and I highly recommend their services.

5 months ago

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Verified Customer

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Balasubramaniamshalini

I had to request a repair for my AC that wasn't working, and the customer support was excellent. They came on time, fixed the issue immediately, and I was satisfied with their service. However, I also had a request for my dryer, and although the customer support was good, the service technician didn't have the necessary part and had to come back a week later. This caused a delay in the service, so I would rate it lower. Overall, the AC repair service was great, but the dryer service had some issues.

5 months ago

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Verified Customer

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Albert

I recently had a positive experience with Choice Home Warranty. When I had an issue, their service desk directed me to a technician who efficiently fixed the problem. This was the first time I used their services in our new home, so I don't have much experience with them yet, but so far, they seem very good. Compared to other warranties I've used, Choice Home Warranty appears to be more streamlined. Overall, I would give them an A+ rating.

5 months ago

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Bruce

My geothermal furnace recently stopped working, specifically the fan. The issue was intermittent, making it hard to diagnose, especially since the technicians were not too familiar with geothermal systems. Despite this, they were diligent in following up and ensuring the job was completed correctly. Overall, I appreciated their efforts in resolving the problem.

5 months ago

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Verified Customer

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Hugo

I have been a satisfied customer of this company for many years. Their professionalism and commitment to customer satisfaction are commendable. Whenever I have had to use my warranty, the service has been timely and satisfactory. I have even extended their insurance coverage to my son's home. Overall, I am totally satisfied with their service and would highly recommend them.

5 months ago

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Verified Customer

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Anonymous

I have had a positive experience with this company. Their technician responded within 24 hours and fixed my issue promptly. I've had to call them twice, and they have always been efficient and reliable. Recently, my dishwasher had a problem, and they quickly diagnosed and fixed it. I appreciate their timely service and friendly staff. Overall, I have never had any issues with them, and they have consistently delivered on their promises.

5 months ago

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Verified Customer

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Betty

I recently had a positive experience with Choice Home Warranty. They promptly resolved an issue with my air conditioning unit at a rental property. The technician was efficient and recommended getting a new unit, which has been working well according to the tenant. I appreciate their quick response and handling of a scheduling mix-up without any hassle. Overall, I am satisfied with their service and would recommend them based on my experience.

5 months ago

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Verified Customer

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Heather

I recently had to request a repair for my air conditioning unit through AI Home Warranty. Living in a hot area, AC is essential, and their quick response impressed me. I submitted a claim in the evening and had a repair person scheduled for the next day. The service was prompt and efficient, a significant improvement from my previous warranty provider. AI Home Warranty's value and speedy processing of claims make them a great choice for homeowners.

5 months ago

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Verified Customer

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Sheila

I recently had a positive experience with a repair service. The technician efficiently fixed my stove door that had issues, providing great service. I've used the warranty for plumbing and washing machine repairs, saving money in the long run. Overall, the service has been worth the initial cost, giving back in valuable repairs and savings for my family.

5 months ago

Choice Home Warranty Reviews