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Verified Customer

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Louise

Great system for contact, oversight of my problems by a single individual and she's really on top of her game, plus she has excellent back-up. Things are just "supposed to" happen - they do! Then there's follow-up later to make sure all service/repairs have solved the problem. I've had another "top-rated" home warranty. Choice Home Warranty is way out in front in every way!

2 months ago

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Verified Customer

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chenrichs05@hotmail.com

2 months ago

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Verified Customer

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Angela Cabiya

I had 3 problems in my home. My stove top burners quit working, my shower head was spraying the ceiling due to clogging I. The rain head and the previous owners left us with clogged bath tubs, sinks and a toilet that would keep running and not fill the tank. I’m pleased to say all of our problems have been taken care of. They were always on time, knowledgeable and professional. They worked around my schedule which I was so thankful for!

3 months ago

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Verified Customer

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Cheryl

I had a problem with my stackable washer and dryer. The first time I called on it I bd was having water coming out the door. Only one man came out knowing that it was a 2 man job, he removed the part that you put softener or bleach in so every time I did laundry I had to dump the water that filled up in the drawer. I dealt with that for 6 months and called back, 2 men came cleaned out the drawer put the part back in and out worked fine. It wasn’t about water pressure like the first guy said ! It was fixed with the 2guys that came last! I’m very happy

3 months ago

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Verified Customer

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Justine

The communication between Florida Pro Services and me was very slow. Finally, once it was approved it went quickly and the technician (John) from Florida Pro Services was great. But, I was out of air conditioning for 10 days at 99 and 100 degree weather and I am 86 years old with a heart condition and being without air was brutal. I feel there should have been better communication with me. On day 11 John came back and got my air conditioning system going and all is well!!

3 months ago

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Verified Customer

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Brian

I’m new to Choice, I’ve only used them once for a cooktop. Everyone was nice,. The only complaint I would have is the longevity from the time you call for something broke until somebody actually shows up. I can see where this will be extremely problematic in the summer if your air-conditioning broke. So far so good. I have several houses. I’m giving this one year. If it works, I will get the warranty on all of them.

3 months ago

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Verified Customer

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Beverly

"They were very quick to respond. Repair man they sent was very knowledgeable and friendly. He arrived on time with new hot water heater and went to town to get the parts that he didn't have with him. He explained what had happened with old heater and what we could expect with the new one. He was very neat and cleaned everything up before he left.

3 months ago

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Verified Customer

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Ronald

Choice Home Warranty provided quick responses for my problems. Sometimes a week is too long to wait for a repair. I would like the assigned repair company to call and let me know that they have the repair order and see if they are able to get to me sooner. This last problem, the repair facility never did call. Another company was assigned but this was another week. The 2nd repair facility couldn't find a clean out and poured a chemical in the drain to open it. he said that should do it but to wait a few hours for it to work and left. The drain did drain better but does fill up after a few minutes. Maybe he should have called back and verify that the problem was solved but did not. He was very polite and had a professional appearance. I would rate him with an 8 out of 10. I guess I will buy a commercial grade drain cleaner and see if that works. I may need to locate where the drain clean out is. this may require me to hire a plumber ti do that??

3 months ago

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Verified Customer

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Jonathan

Same day appointment with friendly service affordable & corrected appliance system

1 day ago

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Verified Customer

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Paul

I have had two claims in the last year,both took 6 to 7 weeks to complete REFRIGERATOR AND AIR CONDITIONER Two items that are really missed in the summer!! Very unhappy 😂😂

1 day ago

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Verified Customer

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Timothy

I was pleased that my claim was approved on the first try. Customer service was very friendly.

1 day ago

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Verified Customer

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Debra

It is very difficult to understand 95% of the customer service reps. In addition, they are quite rude and speak over you.

1 day ago

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Verified Customer

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Curtis

STILL WAITING FOR A RESOLUTION. Spoke with a lady who refused to explain anything, provide any further information, and was no help at all and told us we could not speak to anyone else also, kind of shocking!

2 days ago

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Verified Customer

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Leslie

Customer service is terrible. The company does not actively seek out vendors. There is no reason for them to keep me from getting my own vendor for over 3 weeks.

6 days ago

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Verified Customer

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Roger

Poor service. Poor response. Poor resolution. I have rental properties mgr business and I have several properties warranty with Choice but of late have moved to other companies for my recent properties.

6 days ago

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Verified Customer

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Tammy Forouzesh

The garage door was not completely covered by insurance. Only the motor was covered by insurance but the roller and the spring were not covered.

1 week ago

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Verified Customer

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Tony

1 week ago

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Verified Customer

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Mary

For the first time, I had to use my warranty service for a leaking water pipe. I was impressed that there were several ways to contact Choice - online, telephone, emails. Within a day, CHoice had lined up a company to fix my leak and within another day, the company had contacted me to set up my appointment. The company assigned was rated 4.6 out of 5 starts - I was grateful since my last warranty company assigned a repair company with a 1.6 rating and it took 9 days to get to my house to fix my problem. The repair company for my leak came as they said they would and fixed my leak quickly and professionally. I was very pleased with everything - the interactions with Choice, the timing and friendliness of the repair company, and the follow up by Choice.

4 months ago

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Verified Customer

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Himanshu Singh

4 months ago

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Verified Customer

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Donna Goodson

So far, I’ve had a good experience with choice home warranty. I have had two claims and they approve both of them

1 week ago

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Verified Customer

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Gregory Jolly

Twice Choice sent servicemen out to fix my range. Twice the serviceman stated that they would order parts. Twice when I call to verify if the parts were approved Choice states the servicemen closed the tickets as being successfully repaired.? And I had to pay $85 each time.

1 week ago

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Verified Customer

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Rocco and Toni Small Locorriere

Very easy and convenient to put in claim online. The service providers they send have been amazing.

1 week ago

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Verified Customer

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Roderick Charlton

Excellent work for the two cases I had. The ac issue was somewhat inconvenient but the job was well done

1 week ago

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Verified Customer

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Jane Wiley

Easy to file a claim and quick response. Techs that came out to my house were professional, courteous and friendly.

1 week ago

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Verified Customer

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Sal

Case manager rudely talk to you, service not even completed, problem still unresolved and I have been a paying customer for over 3 years. It’s amazing how no one care in the entire company! Shame on us for believing they’re who they say they are.

1 week ago

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Verified Customer

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Robert

Ease of use. Prompt response. Although my claims have been minor. This warranty provides me with peace of mind.

1 week ago

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Verified Customer

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Bernard

I have used CHW before and have been very satisfied with the response with communication and technician time!

1 week ago

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Verified Customer

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Jack

Fast service and very courteous, I have no problems with customer service they were great to work with!

1 week ago Edited September 9, 2024

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Verified Customer

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Roy

They seem to have difficulty in dispatching repair people in a timely manner or at all, in some cases. Also, the quality of some of the repair people they contract with is very suspect.

1 week ago

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Verified Customer

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Raymond

they had to come out 3 different times before they knew the oven was not fixable. since the last guy came ,who said the part is obsolete, I have been waiting for something from them,they send me this survey, but can,t take of my stove. almost a month now.

1 week ago

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Verified Customer

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john evans

The fact that I was able to submit my claim after office hours, online, and getting a response within minutes.

1 week ago

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Verified Customer

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Jena W.

It took approximately a month to get our air conditioning fixed. This was during a time when the temperatures were running over one hundred degrees. I had to make several phone calls to get the vendor out to the house multiple times.

1 week ago

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Verified Customer

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Stacia Sackmaster

We have had a very difficult time with communication with Choice over the last few weeks. Very slow response times, being disconnected on calls, no call backs and not timely service. This were better with choice 6-12 months ago but are getting bad again. Very disappointed

1 week ago

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Verified Customer

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Patricia

This was one of the worst warranty I have ever had. Their no communication They put your number in a queue and never return your call. They have the lowest rating businesses to do your claims . If I could give a 0 stars would.

1 week ago

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Verified Customer

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Bonnie Holm

I liked the promptness in responding to my need and the thorough way the technician handled the situation.

1 week ago

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Verified Customer

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Nick and Kamalah Vorhees

Horrible customer service and you guys will not fix anything. I will never recommend Choice Home Warranty they make you jump through hoops and only fix the minor things. Then when you try to cancel your five-year contract, they want to charge you for every dime they’ve spent at your house so you do not get any money back, they are a scam.

1 week ago

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Catherine

I like the quick service I received when I had to make a service call. The professionalism I received from the technician who serviced my HVAC system was excellent.

2 days ago

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Verified Customer

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Susan

I don’t know what to say! I put in a claim on July 12 for Oven not working. Tech has been here 3-4 times now but it’s still not working. He was here last Sunday 8/11/24 and said it still won’t kick on… now after almost a week I’ve heard nothing from Choice Home Warranty…

1 month ago

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Verified Customer

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Dennis

Didn't like the fact that the first offer was low, it was changed when I called though. I didn't like that the funds are in the form of a Lowe's gift card and having to wait 30 days to get it. In the mean time I had to go buy a new dryer now I'll have a Lowe's gift to try and spend. If there is that kind of wait wait 30 days a Visa or Master Card gift card would be the better choice.

1 month ago

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Verified Customer

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Deby

It was easy to report. A little hard to understand what I was responsible for and if I had to use their person for the repair. I was happy with the repair and the amount if saved me by having Choice coverage.

1 month ago

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Verified Customer

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Miriam

This was my first claim filed with Choice Home Warrenty and if I knew how slow and unresponsive this company would be I would never have purchased my warrenty with them. I submitted a claim for my fridge on July 1st and they claimed for over a week that they could not get a contractor in to see the unit. I called on July 8th and had someone come out that day. My fridge was deemed irreperable so I submitted photos and documentation from the contractor recommending a new unit be purchased. I was told I would receive a gift card from Lowe's to cover the cost of a replacement unit. The exact same fridge that had broken cost $100 more at Lowe's than the amount of the gift card and it was currently on sale due to Independence Day. I was not trying to upgrade or get anything more than what was under warranty and I had to pay out of pocket for that. I was also told that I would receive my gift card in the next 30 days. It was impossible to wait until I receive the gift card to buy a new fridge since I had already been without one for over a week. So now I have a unused Lowe's gift card and a credit card bill of almost $600. Too bad I'm stuck with Choice for another 5 eyars

1 month ago

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Verified Customer

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Victor

Made two claims and would get an automatic appointment for the service but within an hour the appointment date and time would change. For one of my claims a guy came out and barely did anything to our AC unit and let us know he needed to get paid beforehand then told us we needed to call an electrician for that. Then we reached out for an electrician and noticed that the appointment that was made was not going to work out for us since we both work. I called and asked if he had any other day with a later time and the guy just blatantly said “no I don’t know what to tell you.” Didn’t even offer to find another day for us. I canceled that appointment and then called to schedule another company and within the hour I had three appointments made then canceled, rescheduled and canceled again.

1 month ago

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Verified Customer

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Gary

We supposedly had “replacement” for our stove/oven appliance but they gave us a very We supposedly had “replacement” for our stove/oven appliance but they gave us a We We supposedly had “replacement” for our stove/oven appliance but they gave us a small fraction of what it would cost to replace even for the cheapest model. In addition, they would only give us a Lowe’s gift card not a check. We are forced to purchase only from Lowes now. Obviously, they get a kickback. Worse of all, we had to wait a minimum of three weeks for them to just email the gift card. Save yourself the hassle and find another warranty company although I fear they are all the same kind of crooks!

1 month ago

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Verified Customer

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Mehari

i would give zero and never recommend . bought their warranty . It happened that i claim pressure valve of heater water replacement , they sent me checking guys and paid $75 and and the company asked repair cost . i asked them what they mean repair cost, they said go fix yourself and send us the cost and then reimburse you , weird - right ! , anyways I called my area company to fix it and sent them the receipt. and they replied since you already paid we do not cover it . I called customer service and transferred to so called manager , said since you buy the house recently we do not cover it . I explained the house and the pressure valave was working fine and now needs repair and showed the inspection done after i bought the house , he said we do not reimburse you, really , why then i bought you warranty. I just hung the phone , do not let them make my day feel headache. never never recommend them, scam-

1 month ago

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Verified Customer

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Joanna Nunez

1 month ago

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Verified Customer

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Joshua

**Review for Choice Home Warranty:** I am extremely disappointed with Choice Home Warranty. They are just like all other home warranty companies that place the burden of scheduling with the contractors on the customer. While they may facilitate the initial connections, they do nothing to ensure timelines are adhered to or that work is completed promptly. I've had an open problem ticket for almost two months now, and Choice Home Warranty has done absolutely nothing to resolve it. Every time I call them, I receive the same unhelpful response: "We thought you were okay with the timeline because you said nothing." This is unacceptable and highly frustrating. The lack of proactive customer service and follow-through on their part is unbelievable. I would not recommend Choice Home Warranty to anyone looking for reliable and efficient service.

1 month ago

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Verified Customer

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MICHELE ELLISON

My refrigerator/freeer quit working on July 17. You sent a technician out on the 20th and he said the appliance was not able to be fixed. He sent in his report and I never heard a word back from anybody. I asked the technician to send it again, which he did. Still nothing. I tried calling CHW SEVERAL times but I got recordings telling me to leave my phone number and some one will call me back. They never did. I finally got in touch with a representative that was involved in my last claim and she told me they didn’t receive a “diagnosis “ so she reinstated my claim and is sending out another technician! I have been without a refrigerator and freezer for 20 days.i am not happy with CHW at all. If it was a couple hundred dollars, I would handle it myself but a new refrigerator is too expensive That’s why I bought a home warranty which apparently is useless. Never again! Very poor customer service. Nobody ever contacted me that there was a problem with the service technicians report. I think they hope you’ll get discouraged enough and will just go away. I would not recommend CHW for a home warranty.

1 month ago

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Verified Customer

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Jose C Navarro

So far I’m please with the prompt response to my claims and the following appointments. The tech is very knowledgeable, easy to talk to and respectful. I like him.

1 month ago

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Verified Customer

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Frederick Mayes

1 month ago

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Verified Customer

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Alex Kuo

Technician arrived on time and gave us 30 minutes head-up, replaced our toilet and provided tips on other appliances. Overall great experience with their services.

1 month ago

Choice Home Warranty Reviews