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Jaime

Poor customer service and warranties are not good

4 months ago

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R Reeser

False advertising. Worst purchase ever. Buyer beware.

4 months ago

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Crystal Michalak

If I could give this company a zero I would

4 months ago

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Susan

I have called twice and dishwasher still not fixed

5 months ago

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Grace

I had decent service most of the time but

5 months ago

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Bubba Shear

They Lie! They do not cover what they write they do!

5 months ago

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David Smith

This claim has been a complete nightmare

5 months ago

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Sandy

2weeks for an appointment and now 30 days to get the check

5 months ago

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Marie

No help from you guys. I finally got somebody to come to repair my stove I thought when I got the service contract you guys would have somebody to repair any appliances that I needed repaired here where I live but apparently you couldn’t find anybody so I was able to find somebody that repairs stoves and he’s coming today at 5 PM At this time I don’t feel I would be recommending choice home warranty to anyone. As far as value of my money, I have no idea because you’re not paying anything yet. And quality of service is a thumbs down because I really haven’t gotten any service from you

5 months ago Edited April 16, 2024

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Winnie

The service providers they send are unreliable

5 months ago

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Freddie Pope

They find every reason not to cover a claim

5 months ago

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david jacek

Dislike their customer relationship crap

5 months ago Edited April 8, 2024

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Marie Greensboro, NC

This time was good but the previous claim was never processed so I never saw a technician. I hope this never happens again. It cost me a lot more than ,$60

9 months ago

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Carol Babinski Jacksonville, FL

I do not like rude pushy sales people who don't listen when I try to speak and speak over me like I am not talking. I canceled the policy still it looks like it has not been canceled for a so called highly rated company I don't see why it's rated this high. I do not recommend getting thier policy

10 months ago

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Odette Gittins Mission, TX

Home choice warranty it’s a great company always has help in all my reparations and claims .I highly recommend it.

10 months ago

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Leo Landry Auburn, MA

Poor communication. Don't adhere to the two policies that I purchased.

6 months ago

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Valdor Broomall, PA

CHW took my money and never fixed my stove or replaced it or sent me the check!

6 months ago

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Denver

THE AMOUNT YOU ARE PAID FOR YOUR CLAIMS AND LONG PAYOUT TIME RECIEVED

7 months ago

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Pete Bibby

I've been waiting on them for over 2 weeks to settle our claim on our AC unit.

7 months ago Edited July 8, 2024

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Michael Shreveport, LA

Coverage is inadequate and too many hidden restrictions

7 months ago

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Michael Las Vegas, NV

Always looking for ways NOT to cover a legitimate home warranty item or repair.

7 months ago

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Thelma Birmingham, AL

My claims have Not been resolved as of today

8 months ago

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Laura Macomb, MI

Poor response to plumbing issue. Please see below.

8 months ago

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H P Parkville, MD

Communication and customer service is sub par

8 months ago

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Robert Mckenzie Ellenwood, GA

Service has been horrible after initial co-pay that paid Choice $85.00

8 months ago

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Robert Ellenwood, GA

Horrible experience never heard back from my claim status force to wait

8 months ago Edited January 12, 2024

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Anthony Ramon

Either slow or unable to assign a licensed contractor within 24 hours.

8 months ago

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Carol Valparaiso, IN

Very slow response, no contractors, etc.

8 months ago

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Craig Fletcher

Very confusing, missed messages, and no responses.

8 months ago Edited January 4, 2024

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Patrick Pekin, IL

Its been 14 days for the parts to get to my house.

8 months ago

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Esther Vanderzanden Portland, OR

They refused my first claim. Wear & tear.

8 months ago

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Tim GA

After getting suckered into this scam we find out that they do not cover half (if any) of what they are supposed to! There is no recourse / customer service after a claim is submitted. Almost like a second job trying to communicate / resolve issues with them. I would suggest simply taking the money you would pay these people and put it into a ‘rainy day’ savings account for when something does break / go bad.

1 year ago

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Cathy D Orlando, FL

I understand the concept of selling warranties, but I feel like the sales person was very condescending and tried pushing me into further options that I did not want and he would not take no for an answer. The only reason I am a Choice Home Warranty customer is because I like the price for the services that are provided. I feel like because I mentioned I was a senior, I was being pushed into something I didn't want for more money after the sale.

1 year ago

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Marilyn Montrose Lancaster, OH

It was nice to know that I could call them and a service man would come out soon. Unfortunately we got two different contractors that were not trustworthy.

1 year ago

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anthony michael meliso

when I cxalled the representative waws very nice . He gave me an additional discount that I was not expecting. he was also very polite.

1 year ago

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Merle Jarvis Saint Paul, MN

When my heat went out they did a temerary fix & said the part I needed wasn't covered. What happened to if they're not able to fix it it'll be replaced. I had to find & pay for the part myself

1 year ago

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jon bohlmann Wimberley, TX

There are better companies than Choice Warranty although I know, it’s a very competitive business area. When I did ask for a refund on some pool equipment, that was very expensive, they only pay for a pump and not be cost of putting it in. That was the most expensive part of the deal, along with the electrical work. Not one of my favorites, JB

1 year ago

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Alan Neff Phoenix, AZ

Called Choice when the heating element broke on my gas hot water heater. Choice sent a technician up from Phoenix (about 100 miles away). The company claimed to have ordered the part. After a week of waiting (this was in November when the outside temperature was 40-50 degrees and we really needed hot water) the company said that the part was still on order. We ordered the part from Amazon and it arrived overnight. We installed it ourselves. Choice refused to pay for the part.

1 year ago

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Darlene Livingston Warner Robins, GA

The 1st technician they were going to send had a problem and changed the appointment and didn’t show up for the second one and couldn’t contact him. Then they sent a 2nd technician who walked in the door took the money for the service call and walked out and didn’t even look at the dryer but sent a Diagnosis they said it wasn’t covered cancel them they aren’t worth the aggravation

1 year ago

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George Schimmek Miami, FL

My water heater began to leak. After having on of their approved repair companies visit to verify that a repair was not possible, I was told that a tank leak is not covered, They would only cover replacement parts, none of which were needed.

1 year ago

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Daniel Eibeck Reading, PA

The customer service was difficult to reach, but when I was connected the person i spoke with was very knowledgeable and helped walk me through my questions.

1 year ago

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Russell Vastine Aurora, CO

I like they offer a free quote and are upfront about cost so you know what your getting. Very helpful customer service going over options.

2 years ago

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Paula Greenfield, IN

We had Choice Home Warranty for about 5 years. Every single thing we tried to make a claim on- they fought us on it! New refrigerator- $100.00! New Water heater-$50.00 they did not want to pay anything at all! New washer-had to fight with them to get anything at all! New microwave above the stove- again fought us with that. Refused to pay anything! Issues with roof- they paid nothing! And could keep going but you get it hopefully! I absolutely would not recommend Choice to anyone! They do not want to pay even though it is in the contract!

2 years ago

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anupam sumessur Washington, DC

It is a good warranty but either the premium or the deductible is too expensive. I used to have it. Very professional staff and are quick to act. Overall worth it.

2 years ago Edited July 6, 2022

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Mrs P Kansas City, MO

Adam was very nice and answered all of my questions. I just signed up so excited to see how this works out in the future.

2 years ago

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Evelyn Stabler

I am getting older and live on SS and I have all of the furniture that the program helps with. I am also a veteran. She was very kind and helpful.

2 years ago

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Warren Grover Seattle, WA

They were pretty easy to work with, but I sometimes had difficulty getting through to file a claim. Their service providers were also good to work with.

2 years ago

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Sade b Oklahoma City, OK

Choice home warranty has great prices for their warranty. I loved it, the customer service always answered the calls and were helpful.

2 years ago

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Roxane Mercer Bullhead City, AZ

Easy clear informatiom, concise, and patient salesman: Adam D. I'm new and have not used the plan therefore I did not give it a 5 star due to my lack of experience.

2 years ago

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Vincent

Technician selection! Denial criteria!!

9 months ago

Choice Home Warranty Reviews