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Not happy in NY Rochester, NY

MY EXPERIENCE WITH THIS COMPANY IS PRETTY BAD. I AM ON DAY 6 OF MY AIR CONDITIONER NOT WORKING. THEY TELL YOU STORY AFTER STORY AND LIE. THEY POST THINGS ON YOUR DASHBOARD AND DELETE THEM AND THEN THEY SAY THAT THEY NEVER POSTED IT. IF YOUR LOOKING FOR A HOME WARRANTY DON'T USE THIS COMPANY.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 19th, 2019

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Loc Hoang Burtonsville, MD

Good and prompt service. Responses of a claim within 24 hour range. Technician contacted the customer before coming out for service.

5 years ago

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Sandra nunez Charlotte, NC

This company is the worst, when they want to sell, they said it will cover everything no matter what, I have been paying for two years, and this is my first claim with my a/c they denied the claim offering me only 250 dollars, now I'm stuck and don't know what to do

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 19th, 2019

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Ted Pihakis Birmingham, AL

They would not pay for ac repair because of rust on coils every coil has rust especially when it is 15 years old. So I paid for coils it worked for 1 week. then compressor went out and said it my be because it was low on fluid a week ago spending over 4000 they offered 300

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 19th, 2019

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Tammy L. Charlotte, NC

Run as fast as you can away from CHW. This company pick and choose which claim they will honor. Had someone told me how shady these people are I would have did an about Face when I saw their name. You can get better service from a SHADE TREE MECHANIC.

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 19th, 2019

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Lloyd Bryant Columbus, IN

They have failed on every claim I have had and it takes 2-4 weeks at least to even get someone to show up to look at anything. HVAC coverage is totally useless if it leaks Freon it must be rust or corrosion which is excluded from coverage. Save your money, you will be way ahead.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 15th, 2019

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Sandra V Blanchard, OK

Totally ripoff company I ve never had a claim and they wouldn't fix my AC due to a bad diagnostic the AC contractor gave them. I wanted a second opinion done and they wouldn't take it After all tge trouble it was not the compressor like they stated DO NOT USE THIS COMPANY

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 9th, 2019

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Andy Conroe, TX

They are like any other warranty company. I decided to take warranty after a long time because I don't believe them. But just like I suspected, they try to decline for not fix the issue. They need only your money. Just save money and spend it your self. I will try to get a refund if possible. I am not renewing for sure.

5 years ago

Reply from Choice Home Warranty

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jul. 9th, 2019

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Tomeka Gardner

I have filed 5 claims with Choice since February 2018 thru July 2019 and all 5 denied. From my pool filter, shower head in main bathroom not working, hot water heater makes a loud taping sound every time I turn on the hot water to other toilet plumbing issues. A total RIP off this company and I would not recommend to anyone.

5 years ago

Reply from Choice Home Warranty

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jul. 9th, 2019

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Ryan Lakeland, FL

Been without A/C for 9 days tec they put on the job is vague about when he can come this place is a rip off , small children in the house and its summer in Florida,not their problem they got paid already. Stay away if you care about your house and family,its better to just pay a tec yourself at least you wont suffer

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 9th, 2019

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Devadath Cumming, GA

I had been using Choice Home Warranty for some years and had the second claim recently and they couldnt even assign a vendor for a plumbing issue which escalated the issue. Also their pre approval number doesnt work after business hours so now my claim which is done through a vendor I found is being declined as it was not preapproved

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 9th, 2019

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Linnis Wallace Washington, DC

THEY COMPLETELY Suck and a waste of Money. They read off this card when submitting a claim and has nothing to do with the claim. They want your money but do not want to pay out. FALSE ADVERTISEMENT. Choice Home Warranty you should off off the market.

5 years ago

Reply from Choice Home Warranty

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jul. 9th, 2019

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Lu Rene Huntersville, NC

Worst company ever. Do not buy from them. All my claims denied. And vouple of times because they were not sure it was a covered claim, a technician came just to collect service fee and tell you that its not covered! DO NOT BUY FROM THEM! They don’t deserve a 1 star. Tgey deserve shutting down business!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with your experience. Our Consumer Advocate will contact you directly for further assistance.

Jul. 10th, 2019

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Justin J Charlotte, NC

This company doesn’t cover repairs to the HVAC system so watch out. The sales rep will tell you they cover everything but in reality their coverage is poor at best. Please beware with this company as the manager I spoke with (salahudeen N) was incredibly rude and did not attempt to help the situation at all.

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 9th, 2019

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Deborah Fausset Houston, TX

Your policy is terrible. You don’t cover items you say you cover. You call multiple times, I tell you the same things over and over but you don’t listen and you don’t do anything about it. It takes several days to get an appointment with anyone. And they never FIX THE PROBLEM OR ISSUE!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jul. 2nd, 2019

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John Sweklo Calhoun, GA

Very easy renew process. Just called and it was done in a few minutes. Got instant email confirmation.

5 years ago

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Jose Kissimmee, FL

Technician came out inspected my AC system said the system needed to be replaced it took Choice home Warranty less than two minutes to Deny my claim have been a customer with then for more then 4 years please do you homework and chose Another company stay away from choice home warranty

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 1st, 2019

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Suzanne Metzgar Colleyville, TX

Not worth the money. It's a scam. They make getting service difficult and when a service tech does show up, they are low quality. Getting reimbursed for a quote they told you to go get yourself is impossible and they lied about the contract being refunded if you cancel. I have 2 years left and they won't refund anything. Total Scam.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jun. 24th, 2019

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John Nunez Chandler, AZ

The repiscentative was very good and explained everything very well.l was very satisfied with the deal l got.

5 years ago

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Terry San Antonio, TX

I’m been satisfied with all services. Customer services are great. You get to talk to a person not a machine.

5 years ago

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Debra Smith Springfield, MO

I’m the 5 yrs I’ve been with them and on three different occasion when I needed an appliance that was new broke down they have all these clauses of stuff not covered and never paid on one of them. Even the vendors don’t want to work fir them cause one told me they delay paying them. Would never recommend this company.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 19th, 2019

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BODUSM Virginia Beach, VA

This is my 2nd issue with Choice Home Warranty. Both times they said my AC is not covered. They will find a way to justify non coverage. They are also very slow in processing your claim. The truth just needs to be told that is all.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 14th, 2019

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Marmar Allen, TX

The customer service quality is so bad and the contractors quality is awful . the technician wife came in soon as she got in the door asked how your going to pay for your diagnostic took the money and left they did not fix nothing or install anything.. they looked scary and unprofessional . I just paid them to get them out of my house...

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 13th, 2019

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Irene Algeri West Mifflin, PA

Iam very pleased with there service. Would recommend then to everyone. There service is very fast when you call them.

5 years ago

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Michelle Rice Tuscaloosa, AL

I have been a customer for almost a year.My first clam was for a broken oven.That was 8 weeks ago and it still is not fixed. They owe the service contract company too much money and they will not fix my oven until they get back money owed . Very poor business practices.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jun. 10th, 2019

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Janice Rooker Buford, GA

Great service from the AC technician. He explained my problem very thoroughly. I highly recommend him.

5 years ago

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Rommel Keller, TX

Horrible company don’t use them. Hose Bibb broke, they won’t fix it. Air conditioner on house I bought went out, they won’t fix it. They won’t fix the fact that there is no hot water in my master shower in a house I just bought. HORRIBLE!!!!!!!!! READ THE FINE PRINT

5 years ago

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john Branch Little Rock, AR

YOU GAVE ME A FINAL QUOTE FOR 134.00 PER MONTH THE CHARGES TO MY DEBIT CARD WAS OVER 299 I DON'T LIKE YOUR WAY OF DOING BUSINESS ID LIKE A REFUND N DONT CARE FOR YOUR COMPANY yu can contact me by phone

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration John. Your funds have been refunded.

Jun. 6th, 2019

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Likeisha Guyton, GA

My dishwasher broke. They did get my appointment set quickly. Once he came out after about five days of trying to get in touch with them. And the representative they assign me to said 179 to replace what? Can u buy with that there just hard to get in touch with.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.

Jun. 5th, 2019

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E. Smith Madison, MS

The name says it all. It’s their CHOICE what they want to fix. Read the contract before you start with them. They have so many exclusions that other warranty companies cover. They take weeks to fix something. No return calls. I would not recommend.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.

Jun. 5th, 2019

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Brenda McDonald Plano, TX

Courteous, timely & professional. I don’t have 40 characters to say thank you for quality service.

5 years ago

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EM Sherman, TX

This experience was my first time to call for warranty service. It was prompt and I was very happy with the results.

5 years ago

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NICK GRIMALDI Katonah, NY

When ever I call they tell me it is not covered, Every excuse to not have to cover the product , IF IT BREAKS UNDER NORMAL USAGE IT IS NOT COVERED , THAT MEANS THAT IF YOU DONT USE IT, IT WILL BE COVERED

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 23rd, 2019

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Maritska Giacone Youngtown, AZ

This company is a complete rip off don’t waste your time or money. Even after they said they agreed the repair should be covered they still refused to repair. Cancel your plans if you currently with them. I had referred 3 of my family members and now they will be canceling as well.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Mark Charlotte, NC

Brutally bad - their business model is to beat up both the customer and the techs. They have more reasons to not pay a claim than you can dream of. Find out how much the premium is, don't buy their crap plan, and save the money and buy your own stuff when it breaks down.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

May. 31st, 2019

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Kenneth Broussard Houston, TX

Not happy with Choice. Have two homes. Claim denied in winter that was corrected by a different contractor. Claim again denied in summer that was corrected by a different contractor. What is going on with Choice? Both times first contractor wanted to sell us a new system.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Wayne Johnson Saint Paul, MN

They are very deceptive and dishonest. Contractors stop working with them due to taking up to a year to pay. Agree to pricing and then will not pay unless you accept less. Homeowners beware that you will be responsible for the balance.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

May. 28th, 2019

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Leonard Kutyla Aydlett, NC

When I called to see what was happening with my claim all I got was a message to call back during working hours, your book says 24/7 a misrepresentation.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback Leonard. You are able to place a claim 24/7, by either calling our toll free line at 1.888.531.5403 or logging at the account center at .

CHW

May. 23rd, 2019

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Noreen E Alberts Sun City, AZ

I've been waiting since 11:00 for a service man to evaluate my claim. It is now 5:20 and no one has shown up. I am MORE than a little disappointed in this level of service. He does not respond to my phone calls and the office in New Jersey is CLOSED as of 5:00. They just disconnect you!

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records confirm that the technician has completed gone to your home and obtained the diagnosis for your unit.

CHW

May. 23rd, 2019

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anthony levon schuler Riverdale, GA

choice warranty has come a long way, latey they have been doing a good job with honoring claims and scheduling appoitments

5 years ago

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Kindra Kickham Chesterfield, MO

They almost never fix anything. I end up having to pay most contractors they send to fix the problem with money out of my own pocket since it’s not “covered,” plus the service fee, so I end up paying more. Now they want me to pay $2000 to replace my air conditioner. What are they covering if I’m spending $2000 out of my pocket?

5 years ago Edited August 11, 2022

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Orval F Ankrom Cape Coral, FL

Service folks or Choice should ask serial number of the unit prior to coming to the home to possible bring the parts for repair.

5 years ago

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Suresh N .Purohit Gaithersburg, MD

SERVICE TECHNICIAN IS COURTEOUS & KNOWLAGABLE SERVICE IS NOT COMPLETE PART IS ORDERED FULL REVIEW WILL BE GIVEN AFTER WORK IS COMPLETED

5 years ago

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Manuel Escalon Missouri City, TX

Great service and great follow up to prepare me for the rekey of my recent home purchase. Great Job! Manny Escalon

5 years ago

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Mark Trussell Decatur, TX

I am giving only 1 Star because there is No option for zero....Chouce spends more time and effort trying to find a way out of a claim than they do to actually help...I have had nothing but bad experiences with Choice. Run from this Company...I will not be renewing any of my Policie(s) with them.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

May. 14th, 2019

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great granny M Owego, NY

The techs that they have sent were good. When my washer broke down they gave me money toward a new one as it was not worth fixing.

5 years ago Edited April 1, 2022

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Margo Robin Moore, SC

Mike knew exactly what the problem was and fixed it quickly and completely. Very happy with service.

5 years ago

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William Andreano Riverview, FL

After to speaking with my son I decided to cancel my service with you do to the many negative reviews we read I called back to cancel but only received a voice mail. I let a message to return funds back to my credit card. I will check tomorrow to see ststus

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

May. 3rd, 2019

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Ramon Nieto Sr. Chicago, IL

I like the fact I can call for a service appointment and very and convenient to setup from the comfort of home.

5 years ago Edited October 17, 2022

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M. Berger Owasso, OK

They will not cover anything that has age to it. They must specialize in crappy new equipment, because when I did need them (2x), we were DENIED SERVICE. At that point I just paid for my own repairs & bypassed their service. It was cheaper than spending the service call & repairs after denial. THIS IS A SCAM DON’T BUY IT!

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
CHW

May. 3rd, 2019

Choice Home Warranty Reviews