star star_border star_border star_border star_border

Richard Gurian Cape Coral, FL

I have had Choice for 5 years. They manage to exclude everything that should be covered. I paid for additional coverage for a pool heater and when rejected they said they don't cover heat pumps (and that is what is a pool heater is. Stay away they are shady operators and have been sued by the State of New Jersey!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

star star star star star

Jerry Kaschak Hiram, GA

Joanna was awesome to work with , told her what I needed and she got me fixed up and then some.. Thanks

4 years ago

star star star star star

Harold D Palmquist Carbondale, IL

we have had CHW for years and never a problem , always fast and courteous. Would recommend to anyone!!!

4 years ago

star star star star star_border

Dlz Roswell, GA

My Garbage disposal stopped working, I submitted a claim. Three days later I got a new one installed and paid 45.00 Dollars!

4 years ago

star star star star star_border

Geunevieve Saintilus Fort Myers, FL

Sent them an e mail because I had an issue with my bathroom, got a response right away and the next day the plumber contacted me

4 years ago Edited September 14, 2021

star star_border star_border star_border star_border

M Bullock Van, TX

If it could be 0 stars it would. Don’t buy this crap. Only tried to use it 1 time on my heating unit and denied the claim to fix it. It was a valve in the outside compressor unit. That is part of the AC and heating unit. It’s just a big hassle and time wasted. They want your money but won’t pay.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 4th, 2019

star star_border star_border star_border star_border

nancy chadwick Tilghman, MD

This is a sham co. It took over 2 mts. to find a provider willing to work with them. They lie to your face. They schedule people to come out and most do not show up or cancel. When a co. finally presents an estimate, they say they did NOT receive it, but SUDDENLY they realize that your problem is not covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 1st, 2019

star star star star star

Ms. Thomas Bellwood, IL

I had a back-up drainage problem that caused considerable inconveniences. The problem was fixed quickly and neatly.

4 years ago

star star star star star

george weiss Sewell, NJ

service was good! problem with my heater was properly fixed! service man was prompt and very knowledgable!

4 years ago

star star star star star

Michael CARL Weaver San Antonio, TX

Great service at a fair price. Myself and another family member have been pleased with Choice Home Warranty.

4 years ago

star star_border star_border star_border star_border

John E Garrett Columbus, OH

This is a very bad company to get a home warranty from very hard to deal with and they take it all take care of the clients and don't do what they promise do not ever file a warranty from now you will regret it do use whatever excuse they'd cats and not pay

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Oct. 10th, 2019

star star_border star_border star_border star_border

Jay Chester, SC

Choice home warranty is not a reputable warranty company. they scam their policy holders as well as their service providers. pressure service provide to find something to void the claims. choice make service providers wait 45 to 60 days before receiving payment and will withhold payment for 365 days if they stop working for them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Oct. 4th, 2019

star star star star star

Ann Cedar Rapids, IA

The gentleman that I spoke to -James) was very thorough, patient to explain things, courteous & very personable.

4 years ago

star star star star star

Peggy King, NC

Very fast response time. Air conditioner went out got a tech out the next day. All fixed and very easy

4 years ago

star star_border star_border star_border star_border

David N Hayward, WI

This company does not pay claims for which they have contracted for, refused to pay claim after taking over 2 months to respond for inoperable furnace due to an internal component that they said they do not cover which is not defined in their contact,

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Sep. 23rd, 2019

star star_border star_border star_border star_border

Jerry Berkeley Springs, WV

These are the most pushy sales people I have ever had the displeasure of speaking to. I wouldn’t recommend this company to anyone they will try to push a warranty on you and when you try to cancel a policy it takes an act of Congress.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Sep. 19th, 2019

star star star_border star_border star_border

Shirley Mabank, TX

You wear us out with the phone calls even after we have renewed. Service is finally getting better in our area with better companies. It is sad that they have to wait 30 days for payment.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 19th, 2019

star star_border star_border star_border star_border

April Branson, MO

Home Choice Warranty did not fit my budget. That isn't why I giving it one star. The customer service was absolutely horrible. Not only did the representative not listen to me but he was rude and hung up on me. I'm still in disbelief T how terribly I was treated.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 12th, 2019

star star star star star_border

Edwina Hughes Charleston, SC

The sales person with whom I spoke was most informative and kind. She thoroughly explained the program to me without force.

5 years ago

star star_border star_border star_border star_border

Ashonda Semmes, AL

Frauds. Denied my AC claim stating that it’s not normal wear and tear. Then they took days for an unprofessional person to contact me to come out. Stay far away from this company. After my contract is up i will not be renewing.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 10th, 2019

star star_border star_border star_border star_border

JCS San Antonio, TX

Apparently the Labor day holiday is too much of a major holiday to have the authorization department open. Customer service is always open since they outsource their calls to another country. Lesson learned. Make sure if something breaks down make sure it doesnt happen on a holiday. Long time customer but not for much longer.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we appreciate your feedback.

Sep. 6th, 2019

star star_border star_border star_border star_border

Eileen M Lamb Dixon, IL

They lied about having service people in my area. After waiting for weeks, they told me to find my own repair man. I think part of the advertising for their company is about how they'll take care of everything. Ha. Then they denied the claim on my water heater. So I'd rate them a zero.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Sep. 6th, 2019

star star_border star_border star_border star_border

Amanda P. Phoenix, AZ

If I could give 0 stars I would. The list of exclusions is twice as long as what is covered. I was promised there were no exclusions over the phone or by the salesman. When I got the actual booklet 2 weeks after I signed on, I was shocked to see the blatant lie in front of my face. 4 out of 5 claims that I made were denied due to exclusions.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 30th, 2019

star star_border star_border star_border star_border

gwendolyn edwards Panama City, FL

needs to be called bad choice. service company was sent to my home there 5 min. cost $60 dollars looked at my fridge and called choice home warranty said they would cover it but later refused to what a scam. they only want your money and find some excuse not to cover anything what a ripoff save your money

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 30th, 2019

star star star star star

Laura A Pedigo Virginia Beach, VA

Getting someone out to check water heater was fast and easy online. The technician was professional and informative.

5 years ago

star star star star star_border

Debra F Bowen Rochester, NY

I have used this service several times and I recommend it to any homeowners buying existing property that may need fixing

5 years ago

star star_border star_border star_border star_border

Monica Greenville, TX

Don't put you money o this trash Insurance. THEY GET ON STAR BECAUSE THERE ISN'S A LOWER RATING Paid for more than year just for nothing. when I put a Claim DENIED. I call to many times and complain but this trash insurance never help whit my problem.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 22nd, 2019

star star_border star_border star_border star_border

Gary M Mazur Lewes, DE

I find that this company is not helpful at all in resolving problems. 2 years ago I would have had a cold house because Home Choice could not find a technician. Then they would not cover the cost of the repair. Home Choice is a Scam in my opinion. I’m glad this company is being sued by the states of Arizona and New Jersey for miss representation

5 years ago Edited January 10, 2024

star star star star star

TiaG Chincoteague, VA

Great customer service, and best affordable Home Warranty co. So happy to be on board! Thanks, Tina And Terry

5 years ago

star star star star star

James P. Burke III Accokeek, MD

From the initial phone contact to the job completion the overall customer service was friendly and professional.

5 years ago

star star star star star

William Robinson

Your service was very quick and professional. Big Mike was here on time and fixed our problem in a matter of hours.

5 years ago

star star_border star_border star_border star_border

Courtney Katy, TX

I wouldn't waste your money. You think its a good deal, but when an issue comes up and you try to make a claim they have you refer to the contract sub section whatever and you see most of the items that need work are not included in the coverage. You don't realize this till after you signed up and paid them.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 13th, 2019

star star_border star_border star_border star_border

Dave Litz Grain Valley, MO

This company is terrible when it comes to customer service! I waited for the technician to come yesterday and they never did. No call or anything to let me know. When I emailed HCW, they did not care that my time was wasted and sent me generic emails to my issue! Take your business elsewhere!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Our records show that the technician has come to your home and made the repair.

Aug. 15th, 2019

star star star star star

audrey431 Meraux, LA

Service was quick and fast. I truly appreciated how quickly my air conditioner was repaired and being back in cool air.

5 years ago

star star star star star

Giovanni Genio Apopka, FL

A very dependable company when ever you call the know and understand your needs the get on it ride away

5 years ago

star star_border star_border star_border star_border

Donna St Louis, MO

This is the worst plan I have ever since owning my home they do not pay claims they deny claims on the 1st attempt and they do not pay claims. The claims represented as do not return your phone the worst plan I have ever seen. There is a class action suit against them. They are fraud. I wish I can rate them a zero.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience therefore; we regret to hear that you had a less than satisfactory experience. Our Consumer Advocate Department will internally address this matter and contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 8th, 2019

star star_border star_border star_border star_border

Unhappy Customer

Called in per the email for discount and the sales rep "Nathan" kept prompting me to purchase 3 and 5 year plans! He was disrespectfully persistent and after I let him know I was only interested in the year plan he hung up on me! Will not be recommending to nobody!!!

5 years ago

Reply from Choice Home Warranty

We thank you for joining our family and appreciate your feedback. In regards of your concerns with our Sales Representatives we have forwarded your comment to the Director of Sales in efforts to promote our highest-level practices and quality assurance among our representatives.

Aug. 8th, 2019

star star_border star_border star_border star_border

Mineshkumar Patel Laurelton, NJ

Rude Customer Service. Never Give out credit card info before u are 100% sure to purchase. Sales Representative are Rude and Asshole. Don't Trust Sales Representative. Look at the review for this company online then decide to buy it

5 years ago

Reply from Choice Home Warranty

We thank you for joining our family and appreciate your feedback. In regards of your concerns with our Sales Representatives we have forwarded your comment to the Director of Sales in efforts to promote our highest-level practices and quality assurance among our representatives.
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 8th, 2019

star star star star star

Ralph Bishop, MD Huntersville, NC

Once I reported the problem, the response was immediate and the repair was completed the next day (within 24 hours).

5 years ago

star star_border star_border star_border star_border

Quintelle Mitchell Canton, GA

The overall worst home warranty company ever. I would not recommend them to anyone. I’ve been waiting since June to get my microwave fixed. Every time I call choice they act like they don’t care and just tell me to call back the next day. So I advise you to stay away.

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 9th, 2019

star star_border star_border star_border star_border

Jeanette Irwin San Antonio, TX

We had Choice Home Warranty for one year..the LAST time we ever do business with them! They would constantly deny our claims..One was for a toilet that leaked. The man came out..tried to sell us a water softener and then later said Choice had denied the claim. Choice proceeded to deny all of our 3 claims the rest of the year.

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 7th, 2019

star star_border star_border star_border star_border

Yuka Soule Windermere, FL

I cancelled my policy because of their terrible services. I haven’t gotten a refund check of $1901.00 for over a month. I emailed them every day but no responses. When I called, they put me hold for forever or hang up when I got through. This is an illegal act of keeping my money for no services.

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback as your experience will not go unnoticed, we have forwarded your concerns to the Director of Customer Relations in efforts to internally address this matter and uphold our highest level of quality assurance among our representatives.
Our Consumer Advocate Department will contact you shortly to address your needs.
Regards,

Regards,
CHW

Aug. 7th, 2019

star star_border star_border star_border star_border

RRAO Pensacola, FL

CHW is a scam. It took them 3 weeks to send a technician after we placed a claim for our A/C unit. Came to know none of the local companies wanted to work with them because CHW don’t pay them for 2 months. CHW only pays 30% of the total cost and rest is for the policy holders to cover. Be warned. The Choice Home Warranty is a SCAM.

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 7th, 2019

star star_border star_border star_border star_border

Kim Ponder, TX

My washing machine was making a funny noise. A tech who barely spoke english spent less than 5 minutes in my home and reported that the washer had been overloaded and misused in an abusive manner. Buy an American Home Shield Warranty instead of this scam.

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 9th, 2019

star star_border star_border star_border star_border

Ebony Aurora, CO

I've been a customer of Choice Home Warranty for a few years now. Each time I've submitted a claim it was denied. It's not worth it! Your best bet is to save the money you' d pay them and put it in an emergency fund for unexpected repairs.

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 2nd, 2019

star star_border star_border star_border star_border

ERIC c CHRISTENSEN Hoffman Estates, IL

NO STARS NO HOT WATER FOR 5 DAYS NOW TECH WAS RUDE AND SAID MAYBE HE CAN FIX IF HE FINDS THE PARTS ,WELL I FOUND THE PARTS EASILY TERRIBLE COMPANY , DO NOT PURCHASE HOME CHOICE I AM GOING BACK TO SEARS , THEY WERE WAAAAAY BETTER

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

star star_border star_border star_border star_border

jose r Kissimmee, FL

I found another company with better price and service(sears)before 30 days I called it for cancel they were really rude and when I took with the supervisor he said "hello, I have just 20 SECUNDS for listen" is the worst costumer service.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience therefore, we regret to hear that you had a less than satisfactory experience. We have forwarded your feedback to the Director of Customer Relations in efforts to promote our highest level of quality assurance.

Jul. 30th, 2019

star star_border star_border star_border star_border

Erin Austin, TX

Awful. We have been without our air conditioner going on three weeks on in Austin Texas in JULY! Technician stood us up, told us he would come if I called choice warranty to give him more money, then Choice Warrenty ordered the wrong part because it was the “cheap” version...still have no air conditioner, super frustrated with company.

5 years ago

Reply from Choice Home Warranty

We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your needs.
Regards,
Choice Home Warranty

Jul. 30th, 2019

star star_border star_border star_border star_border

Sujata V Cedar Park, TX

one star cause i cannot give less than that,,,, they denied my claim due to rust and corrosion!! and when i signed up with them they specifically state that "normal wear and tear" is covered - they did not state that even though rust and corrosion is normal, it will not be covered

5 years ago

Reply from Choice Home Warranty

. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 24th, 2019

star star_border star_border star_border star_border

George H Lady Lake, FL

If you have an air conditioning unit they will do everything NOT to replace it. You need to read all the fine print, not like I did. There are all kinds of exclusions! I had to pay over $5000 for a replacement. Stay away from them!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 24th, 2019

Choice Home Warranty Reviews