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Alicia Sonne Bardstown, KY

Billed for a full year instead of one month. I was tools this would be corrected immediately. It wasn’t. I called the next day, was told the money would be back in my account by midnight. It wasn’t. Called the next day, was told it would take a few days. Based on the run around I’m getting over a bill, I am canceling my account

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 22nd, 2020

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Roz Paxton Meriden, CT

They dispatched a repair person in a timely manner, considering what is going on in the world now. Very nice repair man on the phone

4 years ago

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Carole Phoenix, AZ

Impossible to get a hold of, especially on week-ends. Total lack of concern for loss of A.C. in 90 degree+ temperature. Would not return calls. Please cancel warranty and send refund for remainder of warranty. This company should not be in business.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 19th, 2020

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Carole Bancroft Cibolo, TX

the service was fast, you got hold of the plumber &they got her fast. appreciate the speed of service.

4 years ago

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Julie ,

They returned my call immediately, he was very friendly and explained all that is covered in the plan,

4 years ago

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kenny Prairie View, TX

Choice takes my claim without any hassles , this is important to me when I am already stressing over the damage item. Thank you.

4 years ago

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Tami Whitney Phoenix, AZ

No personal communication between Choice homeowner, vendor and homeowner. 107 heat and no air repair going over a week seems like somethingvwas dropped. Also how much that is not covered in warranty. Will be consumer shopping.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience and we take all feedback very seriously.

May. 8th, 2020

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Shawn Groat Medina, OH

Once again Choice has decided not to pay for my issue to be fixed. For every attempt to use this "warranty" I have had to fight just to have them pay something. This is a terrible service and I regret having used them when there are so many others on the market.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 8th, 2020

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Randy Eickhoff Mineral Wells, TX

Choice Home Warranty has been a great help with the repair cost and finding a repair service that is reliable.

4 years ago

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VAUGHN jarmon Salisbury, MD

Always has service that is second to none,responds always had been on time and I can count on Choice when called upon.

4 years ago

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Michael Medley Somerville, TN

Fast response sending someone out here and an immediate approval to fix the issue. Well done and much appreciated.

4 years ago

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Ken Price ,

Put in for a leak in my upstairs apartment and paid plumber. Then to find out it’s not covered. They said they emailed me and I’ve checked dozens of time to find out no email was sent and plumbing is part of what is paid for.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 5th, 2020

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Tamika Davis Champaign, IL

The agent was very clear about what you all offered. he took his time to explain. very friendly. thanks

4 years ago

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Tisha Hoschton, GA

I put a claim in bc my pool pump went out and now they’re refusing to fix it and they’re questioning and asking about a paid claim from a year ago. They replaced a pool pump and want to see the receipt. They have a receipt already and I don’t know why they’d wanna see another.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear your frustration Tisha. Please contact us at 1.888.531.5403 for further assistance.

May. 1st, 2020

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Tony Jones Newport, TN

After filing a claim. The next day had a company call me to sit up a time to come out and look at my hot water heater.

4 years ago

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Tracy Keitt West Columbia, SC

Very easy with quick results. Excellent customer service and the contractor was very nice as well.

4 years ago

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Leonora Rodriguez San Antonio, TX

THE BEST THING ABOUT CHOICE WARRANTY IS THE COMMUNICATION AND UPDATES THAT KEEP THE CLIENT AWARE OF STATUS AND/OR CHANGES.

4 years ago

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Jaqueline Butts Homestead, FL

Always when they give you a time they are here to take care of the problem , you can always count on them.

4 years ago

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Andrea L. Hoschton, GA

Worst company ever. DON'T go with choice . They do not pay claims, they take forever to send a tech out and it multiple times the tech has to come out and when you cancel, you don't get your money back even with 7 months left in your contract. Worst company ever!!!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
We regret losing you as a customer.

Apr. 8th, 2020

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Page Powers Murfreesboro, TN

We are currently in a COVID 19 nightmare. My washer has been broken for 3 weeks and my technician is struggling to find my parts. Choice Home Warranty needs to offer me a rental washer temporarily until the parts can be found. Laundrymats are closed and we can't go anywhere to do laundry. Instead, I get the routine answer of waiting on parts.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 21st, 2020

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Leo La Grange, GA

I paid $500 for 12 month coverage. 1st claim to fix range hood. Paid additional $65 for visit. Choice emailed and said range hood repair not covered because its electrical. So they just deny claims until you get tired of calling them. Dont get suckered. Im out $565

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 21st, 2020

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Ankur Tyagi Maplewood, NJ

Had 5+1 year with 2 years gone: 1) incompetent technicians who can not fix the problem. It is just a dispatching company. 2) for urgent needs they take forever. Asked for refund: they offered $200 odd for using 2/(5+1) years. where practically they are useless. do not waste your money. RUN AWAY

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 15th, 2020

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Kareem Grim Kansas City, MO

Was the worst company ever. They never intend to fix anything. When you need service they make excuses not to even though the repair people know i should be covered and repair. Choice is a fraud and should not be in business.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you .
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 15th, 2020

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Bernadette Biggs Dacula, GA

Great service from the representative that help me with my new policy. I have peace of mind now with my home.

4 years ago

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Bill Hippard St Louis, MO

Very happy with the service person. Friendly and knowledgeable. Very disappointed that you denied our claim based on your assumption that routine maintenance had not been done. Makes me wonder why I pay for insurance if you are always gong to find a way not to cover what you promise.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please visit the Choice Home Warranty website where you can place a claim online.

Apr. 14th, 2020

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Harry Formica Hallandale, FL

Called about a water heater not working . I received a response they would be at my house at 9-11 in 2 days. Time came, they changed it to 3. The a woman called my house from the plumbing service to teach my wife how to fix the heater. The man showed up at 6, did n inspection and stated we need a part or new heater. Be back tomorrow .

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 13th, 2020

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Amy Park Gardner, KS

The sales rep was very polite, helpful and knowledgeable. She took the time to answer all of our questions.

4 years ago

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Robert Brown Shelby, NC

I submitted a claim about 8 hours ago and haven’t received a call yet!! The email said it may take up to 6 hours to get an email from the company who was going to do the work and I haven’t heard from them yet!!! I’m thinking about getting someone else to check it out!!!

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

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Lucille Possumato Lakewood, NJ

I told the young woman that took our information that is was a humidifier that was not one that sits on the floor in the house . I explained repeatedly that it is in our attic attached to the heating system. If your company does not cover it she should have told me and not dispatched a heating company. Very upset that I donated $45

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 7th, 2020

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scraig Mahopac, NY

One star is too good for these people. Absolutely painful trying to force them to warranty anything. They send far less than professional repair people who do not know how to do anything other than to collect their $80. service, waste of time and money fee.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 2nd, 2020

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Joseph Lopez Matthews, NC

Easy, professional, quick & listens. Customer service is outstanding. Will recommend to friends and neighbors....

4 years ago

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Marla El Paso, TX

Quick and reliable service. This is the second time I’ve needed service and have been very responsive.

4 years ago

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Ron Martin ,

the salesman was too pushy. I tried to tell him I don't get paid for another 3-days, and couldn't cover the higher payment, but he did it anyway. Hopefully nothing bounces!!!!

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Apr. 2nd, 2020

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George E Sims Jr Phoenix, AZ

Works well except when there is a replacement item, they do not replace the item with the item you have, they downgrade you to a really cheap low-end item.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you had a less than satisfactory experience with us.
.In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2020

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Nell-Rose Estes Jackson, MS

The past two times I have turned in a claim I was denied. I could understand about a slab leak, but to NOT cover a valve in my HVAC system is totally outrageous. As you can tell i ma not happy with y'all at all.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 30th, 2020

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Sarah Daley Nottingham, NGM

Unfortunately, we will not be renewing our contract- we have called out Choice Home Warranty on 4 different occasions over the past year- paying $75.00 per call out- for nothing. Each problem we had- turned out NOT to be covered under our warranty ie- pool heat unit, electric tripping, aircon problem. Absolute waste of money.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Cheryl Doria Leawood, KS

Have had one great experience with a contractor and one very disappointing one but glad to know a workman is a phone call away.

4 years ago

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Waylon Sanders Evans, GA

Phip from Qwick Appliance Service, Evans Georgia, was awesome. He provided viable service during this time of a country wide epidemic.

4 years ago

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jlreth Austin, TX

Sales rep was knowledgeable and courteous, clear and concise. As a new customer, I will be pleased if the service experience is equal to the sales experience.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Mar. 20th, 2020

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Joao Pereira Vienna, VA

The tehcnician is a no call no show and when I complain, the CSR, or resolution expert as he called himself tells me "You are not perfect either" What an insult...No resoltion, only insult. Great company...great way to do business.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 17th, 2020

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John johnson San Antonio, TX

It has been terrible. I was assigned David F to talk about my claim. I called Him and sent him message and did not hear from him. I don’t know about your company but my air conditioner is very important with 80+ degree weather. So I’m very upset with Choice

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 18th, 2020

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PETE FROLA Rochester, MI

Service tech was very neat, professional and very curtious. Well done. No complaints at all. Thank you.

4 years ago

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Craig Boonstra Crown Point, IN

I have had bad experience with the warranty, cannot get a response about reimbursement for work we had done! I was thinking about buying for myself and my son, but when I try to get a hold of someone, they either don't answer or hang up if they don't want to deal with the problem! Craig Boonstra

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 11th, 2020

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Kimberly Noblesville, IN

He was very communicative and very informative and didn't really try and nickel and dime me, which was very comforting

4 years ago Edited January 10, 2024

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Janice Coring Arlington, TX

We have use CHW for several years now. They are the best and cheapest I have found. I have no complaints so far.

4 years ago

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William Dumper Maricopa, AZ

Dishwasher has been out of commission for over 1 month. Worst service I've had with a warranty company. I understand that they are not the ones doing the repairs but they are the ones who contracted these Yahoo's. Meanwhile my 80 year old parents are having to still wash dishes by hand.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Mar. 2nd, 2020

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Fernando Matas Round Rock, TX

It feels there is always an excuse to deny a claim. If I buy a house I don't know mantainance done before, thatvis why I am getting a warranty. Still so far when I submit a claim therer always seems to be a reason why to deny

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Mar. 2nd, 2020

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Bonnie Belleville, IL

My experiences have always been positive except for the times that they had issues finding someone to come out.

4 years ago

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SPECKLES2009@WOWWAY.COM Columbus, OH

I wou!d recommend CHOICE and have a number of times. Everything breaks down or quite working and they are there to help

4 years ago

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Bob Stone Centerton, AR

I signed up and only one of my three property's are showing up. I call your customer service for help and either there not in or I have to wait on hold. I signed up yesterday and I am already EXTREMELY dissatisfied with your service. I want to cancel

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

Choice Home Warranty Reviews