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Nancy Moll Arlington, TN

Choice tried to get my tech to do the job for less than the cost of parts, forcing my tech to cancel the order....thus putting us DAYS behind on getting our air fixed. Such a fiasco with Choice this time!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that you have opted for the reimbursement process and we are awaiting a diagnosis from your technician.

Jul. 27th, 2020

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Jeffrey and Paula Jones Dallas, TX

Very experienced and friendly technician. Was very organized and timely in his repairs of our AC units issues.

4 years ago

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Sandra Semmes, AL

Choice get their money every month but when it come to replacement parts in the home Choice takes the cheap way out when your appliance is of high quality by replacing it with a low quality part

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 27th, 2020

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Zann Benton, AR

The customer service was great and he explained every thing completely. He answered all my questions.

4 years ago

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Peter Sullivan Elkridge, MD

Saved my butt a few times. You call them, someone comes out to fix it. Super easy, barely an inconvenience.

4 years ago

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Dipesh Mody Skokie, IL

goal to get warranty for piece of mind to avoid unexpected expenses. Company refuse to repair A C in this kind of very Hot days. We dont have money to fix our self. Company promise to take your home completely when some thing will broke. We have warranty since two year and when we need help they did not help and refuse to fix AC.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jul. 21st, 2020

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george rivers Chesapeake, VA

the serviceman was prompt and went right to the task. he wore a mask, solved the problem andleft with a smile.

4 years ago

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Vorster Isabel McKinney, TX

Don’t be fooled by these fake reviews and traps to lock you in contract you will regret. Over a week without a refrigerator and they simply don’t care. Poor customer service! What are we paying for if they won’t repair/replace our appliance?? Don’t choose this company, we are so disappointed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jul. 21st, 2020

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Dennis Burke Apache Junction, AZ

I always receive prompt , courteous and professional service. I am a returning customer . Thank You

4 years ago

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Michael Lindert Crawfordville, FL

Difficult contacting a person via phone, otherwise, your response was prompt and a technician was out quite soon. Thank you.

4 years ago

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JT Sobh Suwanee, GA

Will not replace my oven or give money toward after the claim had been open since March. Now they took out the part that worked sometimes and I will be unable to cook for my children for 2 weeks. That is irresponsible in theor part Their customer service is terrible

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 17th, 2020

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Derrick Accokeek, MD

It has been a great experience and they have always fixed or replaced my appliances without any questions.

4 years ago

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Katherine J James Springdale, AR

We just made the purchase of a home warranty. We have not yet used it, so that remains to be seen. The purchase was quite easy.

4 years ago

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Brad Hill Denver, CO

Can’t ever find service rep to come to our properties in Missouri or Colorado. We have to find our own and most don’t want deal with Choice. They make recommendations for repair and Choice denies the claim.

4 years ago Edited February 22, 2023

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Marvetta Shreveport, LA

I feel that you denied a claim that should be paid. I spoke with Marc who really didn’t care about the the information submitted concerning my appeal. He has the right to deny the appeal. Why do an appeal when you have made your decision. I’m not a happy customer.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 16th, 2020

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Jaline McMillan Phenix City, AL

Every claim I have had to make except 1 (because it was outside of the dwelling) They have taken real good care of me.

4 years ago

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tawniwa Frisco, TX

Tech showed up as stated, clean, professional quality work, repaired my microwave and was gone within 1 hour

4 years ago

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jim jim Boca Raton, FL

Arrived on time. Professional, polite, quick technician. Air conditioner was back up running in minutes.

4 years ago

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Richard Campites Smithtown, NY

Service man sent by Choice checked my fan motor and said it was broken, and it was covered under my service contract. He later called and said Choice did not want to cover the repair. I just signed a 3 year contract with Choice that cost over $1100.00 dollars. I'm in shock. Please help

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 16th, 2020

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Andrea Lawrenceville, GA

Claim was denied to repair air conditioning claiming I didn't perform routine maintenance to prevent compressor from going bad. I just purchased this home 6 weeks ago with warranty. Ac serviced by sellers prior to closing and home inspection showed it in working condition. This is a scam just to take people's money

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 16th, 2020

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Carla Stamper Vienna, VA

After getting a very high estimate from American Home Shield, Choice not only beat the price, but offered more!

4 years ago

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Howard Johnson Florissant, MO

I feel representative Tajah was very informative and patient. He is an excellent asset to the company.

4 years ago

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Barbara Yeung Atlanta, GA

Elite Refrigeration and theTechnician exceeded my expectations. Professional, punctual, knowledge and courteous. He came out the next day.

4 years ago

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Gary Chase Albrightsville, PA

The service from Choice Home Warranty has always been excellent and customer service personnel has been very efficient.

4 years ago

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Kathleen Snyder Bullhead City, AZ

Called to report a problem and was promptly followed up by emails as to when the technician was scheduled.

4 years ago

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Spencer McNeil Hubert, NC

Terrible customer service unless you consider screwing the customers as customer service, then they excel. Apparently "Best Companies" take kickbacks from companies like Choice Home Warranty to keep readers in the dark concerning Choice Home Warranty's business plan based on dishonesty.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with the services we have provided. CHW is diligently following up with the technician to expedite your claim along as quickly as possible.

Jul. 14th, 2020

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ghogaboam@yahoo.com Myrtle Beach, SC

I just ordered this service, so I don't really have experience with their product. However, the sales staff were very accomodating to our needs.

4 years ago

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Gary Oppenheim Lake Worth, FL

CHW does initially respond quickly to claim requests. Sometimes there is a delay in getting a technician to my home.

4 years ago Edited September 14, 2021

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Jessica Guglielmo Virginia Beach, VA

I am very pleased with my new plan. It is affordable and I was able to lock in my rate for years to come.

4 years ago

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Spring Allen Blue Springs, MO

Too much hassle to get them to replace a appliance that has been worked on over a half a dozen times that needs replaced. And all the "hidden" reasons of not covering something is ridiculous. Why even have it if you have to replace an appliance with no help from CHW to pay for it. I have replaced 3 items now with no help from the warrenty.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 14th, 2020

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Tim H Clermont, FL

Waste of money, they will do anything to avoid helping out a failed system that when purchasing the coverage the rep said anytime a system fails it will be fixed or replaced unless it was caused by lack of maintenance. A electrical surge and burnt wires is not lack of maintenance and disqualified any coverage is BS.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 13th, 2020

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mary New Braunfels, TX

I have always had very good technicians, and I like the low copay, but Choice warranty has too many exclusions. More that most warranty companies.

4 years ago

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Jannie Ocala, FL

It was a great experience talking to the lady very nice had a lot of patience she is very good at what she does

4 years ago

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Christopher Lane

I have been very displeased with the level of service. I have issues finding companies willing to work with Choice on my two rental properties in Beaumont and I have had a refrigerator in my home repaired 4 time with the same problem and Choice refuses to replace the refrigerator.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 8th, 2020

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Melissa Dills Griffith, IN

I thought Choice Home Warranty was a good investment. Now they are attempting to deny a claim for something that is not even the issue. Not only did they replace this same appliance only a year ago now they refuse to fix it.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 8th, 2020

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Ernest Rabalais Foley, AL

I experienced a problem that I was not sure was going to be covered by my policy. The resolution team was very helpful in resolving my issue.

4 years ago

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Kelly Machesney Park, IL

Anthony did a great job answering all of my questions and tailored the product to my needs. Thank you Anthony!!

4 years ago

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Tony Garner Norcross, GA

So far so good My furnance hasn't been repaired yet when that is done I will be dlad to give a much more through review

4 years ago

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Linzy Murphy Cordova, TN

They are excellent customer service response time how they handle claims everything ten star just excellent

4 years ago

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rosemary doyle Fort Myers, FL

There is nothing "choice" about this warranty. The company sent to fix the A/C problem caused additional problems. I had to hire another company to complete necessary repairs to get A/C working again. Of course, at additional expense to me. The only response from "choice" was to deny my claim. Don't do business with "choice".

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 7th, 2020

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David hill Houston, TX

Tech arrived early and was done in 30 minutes. The whole experience was perfect from start to finish!

4 years ago

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Janet Hannah Apex, NC

Easy access in placing a claim online. Quick response in scheduling an appointment for a technician.

4 years ago

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K Arlington, TX

Over it was very easy. Really nice receptionist. But I had a hard time hearing her due to phone quality on y’all’s side

4 years ago

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Budd MacAfee Leland, NC

My claim was processed quickly and effectively. The tech company called me shortly after my claim was placed on line.

4 years ago

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Dionne Walker Hampton, GA

I've had other warranty companies and their prices continued to go up. So I've been a member for over 10yrs saved me thousands

4 years ago

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GRD Murrells Inlet, SC

Always get the job done at the agreed upon copay. So far, every service person has been professional.

4 years ago

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Jcomecano McAllen, TX

First time used, response in an hour, and technicians very profesional, get fixed my AC in 20 minutes.

4 years ago

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Ebony Henderson, NV

Choice home warranty is a scam. They send someone out to collect your $75, They don't check anything ,they tell you they need to get approval from choice home warranty. Then choice home warranty denies your claim! Choose a better company buyer beware!!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Jun. 30th, 2020

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Angela Zion, IL

Stay away. They take your money and determine what they want. Never came out to inspect but said I had a pre existing condition because my appliance was old. The technician even told them it was leaking so it had to be working but they have the right to deny and they will. Beware!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Jun. 30th, 2020

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kerr2123 Saint Paul, MN

Set-up and information was easy and understandable. The guy was nice went over everything and gave many options.

4 years ago

Choice Home Warranty Reviews