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JENNIFER CARILLO West Caldwell, NJ

First time submitting a claim with CHW. Appointment time was for 11:00-3:00 yesterday. Technician did not make appointment. Rescheduled for 7:00-11:00 today. Rescheduled for 12:30, then technician canceled. Stayed home two days from work to have dishwasher serviced. CHW customer service was unhelpful.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly. In a recent review of the claim i show that the claim has been reassigned to a new technician with a new confirmed appointment.

Feb. 20th, 2020

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Theresa Pope Diamondhead, MS

They have not taken care of my air conditioner. Their technician advised me that the Freon leak would just get worse. It is old and a Freon unit. They refuse to repair or replace as promised. I have had my policy for 2 years. This is my only claim

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit where you can place a claim online.
CHW

Feb. 13th, 2020

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Vivian Strahan Houston, TX

I called and the next day someone came out however great customer service. The company was awesome!

4 years ago

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Meg Fore Atlanta, GA

A company came to my house to fix something on my freezer door and now the entire freezer is broken. Ice machine no longer makes ice and everything is melting. These were working fine before the company came out. I am waiting to hear back from Choice. This is ridiculous!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 13th, 2020

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Andrea Paul Clinton, TN

Overall this was a challenge to have a service tech to requested for a plumbing service. I was denied service but had to fight with the representative to schedule service. Due to that did threaten to cancel the warranty.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 13th, 2020

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Jerry Maurer Henderson, NV

Water heater had a leak. Choice Home Warranty choose not to pay for the repair since the water tank was not covered. If a water heater is covered shouldn’t the tank be included? I can not recommend Choice Home Warranty. There are to many exclusions in their warranty.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Feb. 13th, 2020

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Royal A. Brown III

They fight paying for every claim-stall, stall, stall - don't answer emails or phone calls-hoodwinked me with so called "deal" for veterans-NJ Dept of Consumer Affairs did nothing about my documented complaints about this very bad company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Feb. 11th, 2020

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Deb Springdale, AR

We bought our home and this warranty came with it. It has been a nightmare from the start. Not to mention today I got a call from Terry from NJ call center asking us to renew. when he didn’t like what I had to say he hung up on me. I WILL NOT recommend this company to anyone.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 13th, 2020

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Pat Branson San Antonio, TX

I have only used Choice Home Warranty twice and had problems both times! First time I failed to call them first. Second time I did not make that mistake. The company they chose was great; BUT they denied the claim anyway. Will I renew? Heck no! Will I recommend them to my friends? I like my friends more than that! So, No!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Feb. 7th, 2020

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Michael Woods Tucson, AZ

Have not had a claim, which is always the true test, but the reps and nice and helpful. Very responsive.

4 years ago

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Fabbingit Valdosta, GA

Pricing was competitive that is why I went with CHW but way to many gimmicks for me. I’d rather be presented my price and allow me to choose.

4 years ago

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Jay Barnett Jonesborough, TN

Very fast service. Very professional tech who worked hard to find the problem. Very pleased with service.

4 years ago

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Luther Moore Washington, DC

I really like the service that was provided to me. I will recommend Choice Home Warranty to a family member or friend.

4 years ago

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Brandon Vincennes, IN

Don’t waste your money! Horrible coverage. I bought the warranty and they tell you everything is covered then I had an issue with my furnace and they denied the claim. So I sent a appeal and I called the lady who was looking into it and she said they’re not covering it. Don’t waste your money with this crappy company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 30th, 2020

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Karenparkerva Charlottesville, VA

The pricing is good but the service is bad. They sent the service company to my house 3 times to gather information for the claim in addition to a myriad of phone calls resulting in a claim denial for a ridiculous reason. Although I was finally able to get the decision overturned it took a lot of effort.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 30th, 2020

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Ray A Houston, TX

The price for the same coverage is much less than others. The service I received was excellent and very professional.

4 years ago

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Michael Durrance Lakeville, CT

First time I used the online repair service request. Seamless. I highly recommend Brady Plumbing. We will request this company in the future.

4 years ago

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Marilyn Buford Memphis, TN

Choice Home Warranty Doing nothing would be this company's favorite pastime, if they had the energy for it. They will find any excuse to deny a claim. NOTHING IS COVERED!!!!!!!!!!!!!!!!!!!! Scam. RUN FROM THIS COMPANY! READ ALL COMPLAINTS ON (YELP) THERE ARE THOUSANDS! VERTIFIED CUSTOMER. M. BUFORD . MEMPHIS TN

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 28th, 2020

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Tony Signore Phoenix, AZ

I have been with Choice for yearsThere have been many times that I have had to pay out of pocket to repair items. My latest claim was also denied. My water heater broke down and flooded my home. They told me that certain items in the water heater are not covered, there for I’m out of pocket 1,500, very disappointed in the company

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 22nd, 2020

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Kathy Klein Cheyenne, WY

I have filed 2 claims and both have been miserable experiences. Taking 6 weeks to fix a microwave. The other claim would never pay and had to call customer service to get it resolved. I use to be with a different company and wish I had never switched.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 17th, 2020

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Thomas Brady, NE

the service, when I got it a week later, after discussing with your agent the problem was excellent!

4 years ago

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Nezam Nasroodin Islip Terrace, NY

Legit claim warranty process. The entire process is expeditious and reasonable and fair reimbursement is offered.

4 years ago

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E. McGaughey Fort Myers, FL

Customer service is second to none! Technician arrived on time and all is back in order. Choice Warranty is the best!

4 years ago

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John H Norfolk, VA

Kendra did a great job of presenting options and being patient while I asked questions and made my decision

4 years ago

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Kandy Staunton, IL

They responded quickly after my claim. Well worth the monthly fee. We have had several claims and always satisfied.

4 years ago

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Sandy Bonamassa Springboro, OH

I was denied the only claim I made. The company Choice used told me that they were the worst warranty company and never approved claims. This was coming from the company Choice told us to use. What a rip off. If you want to pay premiums only to have your claims denied this is the company for you.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 9th, 2020

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Candice Welsh Madison, WI

Terrible experience. I’ve had 2 incidences in the first year and both were denied due to “fine print”. The second was a failed hot water heater which most definitely should have been replaced. I am a Real Estate Agent and I would NEVER recommended Choice Home Warranty. Watch out for slippery sales people claiming this is an excellent policy.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 9th, 2020

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Bobby Williford Fayetteville, NC

it seems that Choice Home Warranty has a policy of NOT replacing broken items that are advertised in their promotional pieces. They had rather 'try' to put a band aid on something rather than replace it. Also if a product is broken they want to replace with a cheaper item rather than the same comparable item.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 9th, 2020

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Barry Kenner Morristown, NJ

I was very disappointed with the very first time of using my new contract. I was denied the repair of my water softener because I was told it is a regular maintainence issue. A regular maintenance would cost $200.00. Why did I buy a contract to be told that I should pay extra for maintenance???

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 9th, 2020

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Lorraine Kelly Meridian, ID

We had a microwave and now a double wall oven that needed to be replaced and in both cases a very limited amount of funds was given to replace both which I don't think was right.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 8th, 2020

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Upset customer Newburgh, IN

Tub had a leak that went through the ceiling. A month and multiple calls later they still didn’t fix it. We ended up fixing it ourselves and canceling the claim and fixed if cheaper than their service fee. Company is a scam and waste of time! Do not buy!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jan. 7th, 2020

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David Giordano Roanoke, TX

overall information provided was good. Agent discussed the many options I had for enrollment. Your cost is much cheaper than American Home Shield.

4 years ago

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Ralph Lutz, FL

Very poor customer service. My AC stopped working . They assigned me someone to check it out in 7 days!! I called then and their answer was nothing we can do. They don’t replace appliances and AC units for no charge like they claim. They mislead their customers. I’m canceling my contract with them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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carol conway Florence, KY

ihad a clog on thursday you told me to get someone in my area to fix it. you then called me after a week that someone was coming to fix it. by then i already paid to fix it,and i haven,t heard from you since to give me some of the money back.i was told you were open 24hours to help

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 3rd, 2020

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Matthew Dewey Clarksville, TN

Have now had 2 claims denied. Warranty is useless if they find a reason to deny every claim. Instead of a sense of security, they made a bad situation worse. Wasted time waiting to be denied when I could have been getting things fixed. I've spent 3 times what the warranty cost to fix my plumbing and HVAC. This warranty is useless!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 27th, 2019

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Emil Damron Maryville, TN

Very personable, helpful with our needs. Explained any questions I had . I liked the choices available.

4 years ago

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Tony St. Petersburg, FL

Would not repair and replace a cartridge in the shower to stop a leak. Also, would not fix a toilet leak but the repairman still came out knowing those were the 2 issues. The company came back with: You should have read your contract. Will be cancelling the service. In the contract it states it covers “plumbing issues” Uh-huh

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 27th, 2019

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Veronica John Newport News, VA

As a senior, great monthly cost, low repairman cost. Company works with you if the appliance cannot be repaired.

4 years ago

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daniel kavulu Lubbock, TX

The rep was respectful, explained scenarios and different plans. generally he was through and simple to follow.

4 years ago

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Jenny Maggiore Silver Spring, MD

The customer service people at Choice are always promptly responsive; however, their recommended contractors sometimes take a bit longer.

4 years ago

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Brendolyn Hogh Birmingham, AL

The salesman was Great! He did a fantastic job in offering me options for every no I said. He is a Winner!

4 years ago

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Carrie Stevensville, MD

The gentleman (I believe it was Freddie) who helped me this morning (12/519) was very patient, knowledgable and kind.

4 years ago

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Michael M. Wichita, KS

You pay money for a warranty so then you have to pay a service fee to be told that it's not covered. Then you have to pay somebody else to come out and fix it and pay another service fee because the home warranty only covers certain aspects of something that is broken

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 29th, 2019

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Carol Nines Temple, GA

The information I was given about this program made me feel good about my decision to purchase the warranty.

4 years ago

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Teresa L BARKER Sugar Land, TX

The Technician was punctual and polite. He assessed my problem and fixed it. In and out in less the half an hour.

4 years ago

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Dorothy Prescott

They refused to pay a plumber for a hole in water pipe, said it had rust and corrosion on it. The Plumber told then it didnot have either. Also I have been waiting for a part on My Microwave for over two months. I would not buy from this company again.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

In reviewing the Microwave claim the part that was needed for repair was on back order and the technician did advise you of this.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.

CHW

Nov. 22nd, 2019

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diane stepp Pahrump, NV

Very happy with my experience. People who came out were very polite and professional and explained things to me.

4 years ago

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Rodney South Bend, IN

You only cover small items that are easy fixes cheaper than the co pay. I think you are a scam, never had a home warranty that deny so many claims. Good thing I already had decided not to continue service with you guys. Called my new Warrenty company (Amazon) right after you denied me and got the problem fixed right away.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Ron Latimer Bossier City, LA

Very informative! and through with explaining what choice home warranty have to offer and reasonably price as well

4 years ago

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Harry North Fort Myers, FL

Having the policy I was able to get my washer fixed instead of just junking it and having to buy a new one.

4 years ago

Choice Home Warranty Reviews