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Mary

It took 4 days for someone to come out and look at my refrigerator only to be told that it would be another day to get the part (thermostat) to repair it. It took 2 minutes to fix. Lost $400+ in food, 1 1/2 days of work no replacement given. I was charged $2 extra for paying with a credit card. Totally unacceptable....

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 30th, 2019

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Clement Anozie Houston, TX

Zero Star Pure FRAUD False Advertisement Misleading info I wish I read reviews before giving them a dime . They found a reason to deny the claim I made for my Refridgerator. Don't waste time & money on this company. I'm canceling my policy

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Apr. 23rd, 2019

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Minnie Waxhaw, NC

I agree with others. Don't waste your money on this company. We have a claim in and the service to date has been awful. We have been without full use of our refrigerator for almost two weeks and we are still waiting on a resolution to our problem.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 19th, 2019

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Linda watson

Our repairman was great. He fixed out kitchen sink problem. Very nice experienced person. Thank you Choice Home.

5 years ago

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MOB St. Petersburg, FL

24/7 SERVICE IS NOT TRUE. When you have an emergent situation, 48-72 hour response IS NOT acceptable. I am $350 out of pocket due to your FALSE ADVERTISEMENT of 24/7 service. I WILL NOT be renewing my policy upon expiration. BUYER BE WARE PLEASE. MAKE SURE YOU'RE OKAY WITH RESPONSE TIME of 48-72 hours IN AN EMERGENT SITUATION.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 10th, 2019

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Lisa waller Moyock, NC

I purchased choice Warrenty and I have to say the couple of times I did have a claim, the company found a way to dent the claims. This to me is a terrible choice to pick this company. I will never recommend choice Warrenty to anyone. I even purchased the biggest coverage they had and they denied claims. Waste of money

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Apr. 10th, 2019

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Joylinn Lancaster, PA

Francis was great! He gave us a great deal for 3.7 years and we could not be happier to start with you guys.

5 years ago

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Clarence ladner Cantonment, FL

Our hot water heater went out on June 12 of this year. It is now September 12 and we still have not gotten our water heater repaired or replaced. We have gotten the runaround for three months. They still refuse to fix our system, and all we get from them are apologies and postponements.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 3rd, 2020

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Mary Orland Park, IL

The case manager was very rude. The monetary amount given to replace my dryer was about half of what it costs to get something of similar capacity and size. Also, it takes 30 days to get the check. So unless you have the money to replace your appliance upfront, you will have to wait 30 days.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 1st, 2019

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Anne Sumter, SC

Total crap. Every claim has been a problem. Hot water heater needed replacing. Only element covered. How do you buy a hot water heater without a tank(not covered). Basically they don’t replace anything only the least amount they can get away with. Waste of money!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 29th, 2019

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Oscar Garza San Antonio, TX

I would rate a zero if there is an option. These guys are total cheat! They will find a way NOT to cover anything and if you try to cancel, they will NEVER refund your unused portion of the insurance. Save your money and not get service from Choice Home Warranty.

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 26th, 2019

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Alfredo Gonzalez Deltona, FL

Choice handled my claim quickly. Went online and process was done right on the website. Highly recommended.

5 years ago

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Ollen T. Odum Little Elm, TX

I was eager to sign up with Choice, but after reading the contract I requested a cancellation and a full refund. There are so many loop holes for Choice to regect a claim that I find it not worth the gamble doing business with you. I requested a refund 30 minutes after signing on. Hopefully there will not be loopholes in a refund.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 26th, 2019

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carl e most Fort Lauderdale, FL

Had a Plumber tech come out early today. That was 8 hrs ago. CHW says they should get the report with in two hours after the tech was here. So far i have heard nothing. I guess I will end up canceling them over this!

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback Carl. Our records show that this matter has been resolved. Our Consumer Advocate will contact you directly to further address your concerns.

Mar. 22nd, 2019

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Jeffrey A West Palm Beach, FL

So focused on being cheap that I will not renew my home warranty. They want to repair everything in the absolutist cheapest way possible! They repair everything with chewing gum and bandaids - you get the idea! Not impressed at all with the quality of the experience!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 21st, 2019

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Jackie S Adams Lexington, NC

I love Choice Home. All I needed to do was make a phone call, and they were here the next day to fix a water leak. I recommend them to anyone.

5 years ago

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Philip Severn, MD

5 year old appliances. Simple clog in the DW. Claim submitted 37 days after signed contract- DENIED. Pre-existing condition? I dont determine when food decides to clog a line. Cant imagine a serious problem. They have over 800 complaints in NJ alone, so many that they are assigned a compliance monitor. RUN AWAY

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 11th, 2019

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mary lewis Indianapolis, IN

I am very disapointed with chw . they say that they cover hot water heaters but that is a lie. they explained to me that they cover some of the parts but not the tank it self so if you need a whole tank replacement they cover nothing. this is very miss leading.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 27th, 2019

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cG

The ease of making the appointment and the timely manner of completed project. Improvement could be made on understanding what is covered

5 years ago

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David Marra Saint Albans, WV

Very through, somewhat high impact selling but nothing unusual asked very pertant questions, andvprovided different coverage options

5 years ago

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Norman Alston Boca Raton, FL

I refused to sign with them because they were too aggressive in their sale effort and they misinformed me as to their relationship with Amazon stating that they were associated and shared the same reputation , that was a lie !! When a company lies to get your business they will lie when it comes to service .

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback

Feb. 20th, 2019

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Steve Homer Glen, IL

While I was asking questions of the person answering the phone, he rudely interrupted me and said call back when your ready and hung up on me. These questions were pertinent to my decision wether to buy from them! But he made that decision for me! Stay far away!!!! What would there customer service be like if I was already hooked?

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback

Feb. 20th, 2019

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Doug Young Lubbock, TX

I received an email denying my claim without a service technician ever inspecting the no functioning system! The problem was NOT due to a non-covered issue! What if I had not called to complain about a service technician not being deployed?

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 20th, 2019

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Nikki Gazis Laurelton, NJ

I spoke with Ryan D who is very professional. He answered all my questions before I even asked him. It was a pleasure

5 years ago

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David Schwartz Pikesville, MD

Said he might have the part needed Sunday. I had to call him to find out he could not. He said he would be here Monday. I had to call him to find out he was in Glen Burnie and would be here later. It is now 11:45 and no word from him. What kind of review are you expecting?

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 7th, 2019

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Jerome Sandy, TX

This is the worst service I have ever had. I have to pay to fix my own furnace and hope they send me a check for half of the part cost in 30 days. If you are reading this ...Proceed with caution The worst contract I ever paid for.What a rip off company!!!!

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 25th, 2019

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Ted Putnam Sun City West, AZ

Prompt response, courteous and knowledgeable technician! I highly recommend CHW for home protection.

5 years ago

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Tony Callahan Blackshear, GA

Very satisfied with my last claim! Called ya and within the hour my repairman arrived and had my air working in 15-20 minutes!

5 years ago

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Angela Akins Buckeye, AZ

I really do appreciate Choice Home Warranty the The customer service rep was very helpful I appreciate his assistance

5 years ago

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Bell Missouri City, TX

It’s a very good company so far. Very timely and quick service. The company repair quickly and good service.

5 years ago

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Lidia Venegas San Antonio, TX

Please, do yourself a favor and your wallet DO NOT!! go with this company they are thieves and liars they will come up with an excuse why it is not in your policy to do the service and get away with it and next thing you are easily taken for with x amount of money from your bank account.

5 years ago

Reply from Choice Home Warranty

Although we regret to hear that you were not satisfied with your policy, we appreciate your feedback.

Jan. 23rd, 2019

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Timmy K Cushing, WI

Eight days to get someone out to look at air conditioning. This included 3 changes to appointment dates and times. Glad it wasn't in the 100s out; only in the 90's.

5 years ago Edited September 14, 2021

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Mrs Thomas Clarkston, GA

At this time I would not recommend Choice Warranty. I wasn't told upon paying for this that there's a middle man. When they send a technician you then need approval, then the middle man must wait to order the part then you are without THE appliance a number of days. HUGE disappointment.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 23rd, 2019

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Jody Eckstein Paris, MO

I can honestly say that the person I talked to was very friendly ndw as s able to answer all my questions.

5 years ago

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Praneeth North Brunswick, NJ

Good for the value of the price. The tech was scheduled quick after my appliance broke and they came in and fixed the issue by replacing a part.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 15th, 2019

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Shane Richardson Corpus Christi, TX

They sent out a third party to fix my water heater and everything was covered. You can’t get any better than that.

5 years ago

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Angie Little Elm, TX

Bills Plumbing was sent out to assist with under sink leakage. Bill was very professional, quick and knowledgeable. Thank you for assisting.

5 years ago

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Ya-Li Chung Lubbock, TX

Excellent services of Precision Services company! We’re glad they always got their job in an appointed time.

5 years ago

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Harold Williams Glendale, AZ

Don't think you should be advocating a telephone call in service that constantly seems overloaded. My call ins always refer me to your online system for reporting problems.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jan. 15th, 2019

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Gail Delray Beach, FL

The problem I called CHW for has not been resolved. The person who came to fix my garbage disposal was not professional nor prepared to do anything about the problem. He was supposed to call me yesterday about getting the go ahead to fix the problem but he never did so I still don’t know the status of the repair.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 15th, 2019

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Ray Marshall Kansas City, MO

Overall a good value and good service. Called for repair on water heater and tech was here the next day.

5 years ago

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Thomas Healey North Las Vegas, NV

Craig M was very helpful to me in starting up my home warranty service with Choice. Very professional.

5 years ago

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lorraine tyler New Orleans, LA

Gave chw 3 stars, because of the contractors. The few times I needed the service, the companies that were sent out didn't seem to be companies with good work reputations!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jan. 8th, 2019

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David Simpsonville, SC

Shawn M was great. Very positive on the phone. The quote I received and what my emailed contract states is different. It says $75. I was quoted $60.

5 years ago

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Bradford Robinson Tucson, AZ

The service can be misleading on the items that are covered. Customer service states one thing and the contact states another

5 years ago

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Sharron Baudier Metairie, LA

I have been a Lic Realtor for 24yrs and have always supplied my buyers with a Home Warranty .Tried Choice for first time in May 2018 worse company ever.Denied claims on A/C.central Unit. Unit was.still in factory warranty so not very old.Called in another claim was to repairman was coming. Repair company never showed.. Wasted 650.$$. Donot buy ..

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 3rd, 2019

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Robert Bridgeman Eustis, FL

Very quick claim response time. Have always had excellent service from repair personnel and never a need for a return service call for same problem.

5 years ago

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mohan palla Cypress, TX

had plumber to fix toilets flushing related issue. All got fixed in 15 mins and all are working as expected. great work .

5 years ago

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Gina Myrtle Beach, SC

Teach your Sales Reps not to be bullys and trying to intimidate customers into purchasing the plan or buying more than they can afford.

5 years ago

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Dee Merrillville, IN

Everything went well. The technician was prompt. He replaced the fan. He was courteous and professional.

5 years ago

Choice Home Warranty Reviews