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jim Las Vegas, NV

your technician got back to me the same day, service was done the following day in a timely matter, very professional

4 years ago

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Will A Washington, DC

Don't let the price fool you. They deny most claims. I will not be renewing any of my policies with Choice. Save yourself the headache and spend a little more for the more known home warranty companies.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Aug. 24th, 2020

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Gwen Scott-Roddey

Choice Home Warranty is a very reliable company. Their service is cheap and they do what they are supposed to do.

4 years ago Edited January 10, 2024

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Cherelle Daw Newport News, VA

Absolutely horr.ible. They defrauded me out of $480 and when it came time to use the "warranty" I got NOTHING. And they do not want to refund. They do not have reputable service professionals working with them. CONSUMER BEWARE!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations. We regret losing you as a customer.

Aug. 13th, 2020

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Eugene Shpolsky Norristown, PA

Waiting for case manager to get back regarding resolution for my case. The response time has been slow and I have been without a working AC system for over 11 days. As a 3 year customer I'm disappointed with the service I have received so far.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 17th, 2020

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joani Clewiston, FL

Choice was not what I expected. They fought not to fix the problem. It took phone calls and emails to resolve the problems. I was most disappointed in their response. Yes, the problem is fixed now but why would we need to spend half of the day in a battle?

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 13th, 2020

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Allie Dayton, OH

I'm always really grateful I have Choice when I have a problem! They have taken care of everything to my satisfaction.

4 years ago

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Angela Lebanon, TN

I’ve had nothing but trouble with Choice. The customer service is hideous. Absolutely horrible. Now, they’re denying my heat pump claim - even with a home inspection that clearly states the heat pump system was in working order. They claim it’s a pre-existing condition. However, that is a lie. They are horrible & awful.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Aug. 13th, 2020

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Alta Christopher Frisco, TX

The technician from EMS is very knowledgeable and professional and a great representative of Choice.

4 years ago Edited November 15, 2021

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Victor Germain ,

I have yet to get my air conditioning fixed and I'm pretty sure I'm never going to hear an answer regarding this. After the technician wrote up a report to CHW, I was told I'll get a email or phone call; I haven't heard anything yet and its going on a month that I've waited for a response. I will never recommend CHW to anyone.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 12th, 2020

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Renee W Bagneris New Orleans, LA

was easy and convenientto file my claim, got fast service, technician who responded was excellent and friendly.

4 years ago

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Michael Cannon Wadesboro, NC

Had to wait three days with no airconditioning because first technician didn't show up or return my calls. Second tech showed up and took care of the problem right away

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by the 1st technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback the positive as well as the negative to the Director of Vendor Relations.

Aug. 11th, 2020

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Chris Bee Delaware, OH

They denied a claim on my air conditioner said it wasn't normal wear and tear? Well how else do compressors fail after 16 years? If it's not normal wear and tear? choice home warranty was responsible for an elderly woman spending the last 2 days in some of the hottest temperatures we've had all year. It was miserable and they don't care!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 11th, 2020

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Ken Spalding Houston, TX

The plumbing work done was performed well. Repair of the Kenmore refrigerator was also very well done by Sears Service representative, Altis.

4 years ago Edited January 10, 2024

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Vanessa Silas Manor, TX

Great tech, professional, efficient. worked fast in triple digit temperature to repair HVAC. Came on a Sunday!

4 years ago

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Doris Grays Greensboro, NC

You advertise that service is available 24 hours, I put a claim in on Saturday morning and no one is available in my arae. So I have been offered to take a reimbursement.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that a technician has already been to the home to diagnose the unit .

Aug. 11th, 2020

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secondstar100

Notval) my experiences with CHW have ended in smiles but the last 2 clai have gone like clockwork and was everything they promised ms

4 years ago Edited January 10, 2024

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Bernadette Young Houston, TX

The technician for the air-conditioner was excellent! He called before coming and was on time. The air-conditioner was working like new. Thanks

4 years ago

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Cory Atlanta, GA

They denied my claim of fixing my AC unit. The compressor is no longer working and they tried to say that my compressor was built to last 15 years, so they will not fix it. That does not make sense. Until they agree to fix my AC unit, I would not recommend them to anybody. They are not going by their word so far...

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage .

Aug. 11th, 2020

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Joseph Dorsey Sr. District Heights, MD

Easy sign up process, I realize it’s all about sales when signing up, but very pleasant sales team makes the process that much easier. Thank you!

4 years ago

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Jack Pugh North Las Vegas, NV

Someone is there to answer my call. I don't like the fact that choice does not to rack service status and keep the policy holder informed.

4 years ago

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Jane Slanina North Olmsted, OH

T and no one knows what they're doing and you always get a different answer. No real training no communication by the company.-48 hours, not so, terrible, not not true to what they say. I was told if something should break and I needed it repaired it would be at least started by 24-48 hours, try a week!!!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 10th, 2020

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Pauline Tucker Capitol Heights, MD

This is my first time using my warranty. I was impressed with turn around time that I was given a day for a technician to come to my home.

4 years ago

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Carlos Arango Hollywood, FL

Nasty customer service agents. I haven't been able to communicate with the office to cancel my contract which I purchased one hour ago. I want to cancel my contract because the agent lied with the numbers and when I got the email, it was different than I was told by the agent.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 10th, 2020

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rljohnson1585 Peoria, AZ

Hard to communicate with chw. We have lived in this house for one month. Not knowing about the condition of the springs on the garage door. Chw refused to cover the repair and I had to pay the technician $85.00 for doing nothing! Ridiculous!! Waited hours to get a response on the request from customer service! Terrible!! Finally got an email!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 10th, 2020

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David F Gilbert Sr Santa Fe, NM

Took three visits and $90 to finally get something done to hopefully repair our dishwasher. It took over a month to get our pool pump replaced. I am now looking for a new home warranty provider.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 10th, 2020

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Steven Wright San Antonio, TX

OK with changing out compressor other than taking a week with 100 degree heat. But when inside messed up came up with excuses that we didn't keep filters cleaned. This isn't true always cleaned filters So Choice didn't help with anything costing us 4700.00 dollars to replace unit.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website.

Aug. 10th, 2020

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KiT Anstey West Chester, PA

Unlike my past home warranty CHOICE provided me service quick with no wait just recommended to a client

4 years ago

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Peggy Raine Gillette, WY

Very disappointed with your service. You have yet to contact a contractor. This extends my down time considerably so I go without one of my appliances longer. The contractors do not have time to wait to repair until they have contacted you for approval. This system is broken and needs repaired.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 4th, 2020

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chatall2007 San Antonio, TX

I just read coverage starts after 30 days, and I need a one on one representative because I have tried calling numerous time with no success. I did the reviews and felt you guys had the top ratings but now not so sure.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you, therefore, please provide your policy number.

Aug. 4th, 2020

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Tracy Novak El Paso, TX

Technician from local hoax service came out and inspected system and tested. Resolved and now cools appropriately.

4 years ago

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Zella Easton Lebanon, TN

Customer Service people are fast and efficient. Very polite. I did have some difficulty hearing him though because of a lot of background noise.

4 years ago

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Natalie Colonial Heights, VA

If I could rate you 0 stars I would. My air conditioner broke and 39 days have elapsed and still no resolution. I continue to get the run around with Choice. They do not have qualified technicians and put limitations of what they are willing to pay on the technicians they do have. There is no accountability and their customer service is POOR.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you, therefore, please provide your policy and or claim number.

Aug. 4th, 2020

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Margaret Weiss Spring Branch, TX

Very unhappy with the quality and integrity of service providers sent to complete repairs. The last person sent to complete work on a faulty oven thermostat was not truthful about his work, Did not fix the problem and removed a part from our oven that we want back, but the company is unreachable, never answers the phone.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 3rd, 2020

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Hildegarde Jones Orlando, FL

I appreciate the Senior Discount and to be able to lock in rate for 6 years with a lifetime service call fee at $65.

4 years ago

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Dr. Warren Harper Cordova, TN

I used to like best the quality of service provided by contractors but not since sometime last year or so when I found out that it takes, at times, 3-4 different contractors to get the right diagnosis of what is wrong with my air conditioning system.

4 years ago

Reply from Choice Home Warranty

We sincerely regret to hear that you were not satisfied with services provided. We strive to provide the best customer experience and hope your next experience meets our expectations.

Jul. 31st, 2020

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Jean

I don't have to worry about where I will find the technician I need and in a timely manner. Love it!

4 years ago

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shellie Independence, MO

Tech was fabulous. Coverage sucks. I feel like i am paying way too much when my issues arose. I was told a $65 fee. Now I have to pay over $350 for a hot water heater. Its BS that I don't even have a say in what is being ordered.

4 years ago

Reply from Choice Home Warranty

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Jul. 31st, 2020

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Iraj Talepasand Beaverton, OR

Fast respond and stay in touch until finish the problem. We will recommend to all of our family and friend.

4 years ago

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ronald maciel Garden Grove, CA

Horrible experience! From start to finish! Warranty wasn’t what I expected severely undercut in replacement for a replacement! Only offered $299.00 towards a replacement of a washer! Washers start at $500.00 in California! Some insurance! I’ll b changing to a new warranty service provider!

4 years ago

Reply from Choice Home Warranty

We humbly regret to hear your frustration Ronald. Our records show that we have provided you with a satisfactory resolution; we are glad to report that accepted our offer.

Jul. 31st, 2020

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Stochenemie Joachim Orlando, FL

There’s always room to negotiate with managers when something is wrong. They listen to your concerns and help you to the best possible way.

4 years ago

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A.J. Rosenbohm New Orleans, LA

The technician arrived during the scheduled time, diagnosed my problem and performed the repair quickly.

4 years ago

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Bonita Robyn Gruenewald Gilbert, AZ

The service tech was great! He was knowable and sincere. I believe he properly assessed the issues.

4 years ago

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Abby Kam Fairfax, VA

The representative was polite and very clear in his communication. I got a very good rate locked in for 3 years.

4 years ago

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Virginia Delaney McArthur, OH

Applying for online claim is too difficult. It's not possible to input all the details necessary resulting in a message of Unfinished Data.

4 years ago

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Wanda LaCour Haslet, TX

The ease of requesting service and I received an a call to schedule the service appointment within a couple hours.

4 years ago

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Gerry W. O'Fallon, IL

For the life of me I don’t know who these people are that give this company 4 or 5 stars. They rarely ever pay any claim. I’ve been with them a few years, I will not be returning once this contract is over.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 28th, 2020

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john vance Tallahassee, FL

This company is a SCAM. They will not cover HVAC failures regardless of technician's evaluation. I have a failure with a repair estimate of $1900. The techician identified the problem as normal wear & tear, but Choice denied my claim. They madeup false data to justify denial. They then offered me $350 to resolve the claim--what a JOKE!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.\r\nChoice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 28th, 2020

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Queen Troy Red Springs, NC

Very professional and the service representative was courteous and handle the application process very quickly.

4 years ago

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Steve Foglia Orange Park, FL

They are prompt once I file a claim. What I dislike sometimes they have a difficult time finding someone to answer the claim.

4 years ago

Choice Home Warranty Reviews