Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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kimberly english-brown

submit claim claim got canceled, haven't gotten any help on issues i am having at new place bought. thinking i was sold something that isnt what iit is advertised.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Please be advised that you placed your claims before your policy coverage start date.

Aug. 7th, 2018

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Verified Customer

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Mary Potts Keller, TX

this is the best one that I have found so far has come thru very fast

8 years ago

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Aiping Bryant, AR

They are good on the whole. Still need to improve their skills by showing hospitality and accuracy.

8 years ago

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Pamela Falls Church, VA

The agent was very informative and gave me more information.

8 years ago

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Verified Customer

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Debra

Customer support over the phone, as far as signing me up, is high.

8 years ago

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Denise Las Vegas, NV

I signed up for their warranty, and cancelled it. They lied to me about certain items that would be covered that were not covered when I got the contract.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We regret to hear that you were not satisfied with our policy.

Jul. 31st, 2018

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Verified Customer

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William

They are extremely fast in getting back to you. They have a good service.

8 years ago

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Deepak Gupta Plano, TX

I'm actually looking to change my warranty provider. I tried using it a couple of times but what I needed turned out to be not covered by the warranty.

8 years ago

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Verified Customer

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Janardhana Vinta Houston, TX

They are ok but they are not the best. They've charged me for their repair people. I won't be buying their warranty again.

8 years ago

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Verified Customer

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Craig WorthamMember#315413071 Harker Heights, TX

Because they take care of their people and members....they are the real deal

8 years ago

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Jerry Klein Saint Louis, MO

Repairs were finally completed on our refrigerator after a wait of several weeks for parts to arrive.

8 years ago

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Verified Customer

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Jack Corpus Christi, TX

Doing what u expect from them, nothing over the top just doing what I pay them to do

8 years ago

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Verified Customer

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Teresa Simon Houston, TX

They are not what they represent total bait and switch . They gladly take your money and it will not let you out of your contract and without serious repercussions.

9 years ago

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Unsatisfied customer Dallas, TX

Difficult to schedule service, did not repair the item that needed repaired; did not make it easy to understand how to contact the company for service.

9 years ago

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Verified Customer

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Joanne and Anthony Luciano Wesley Chapel, FL

Always excellent service and always show up on time ands respond in time

9 years ago

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Verified Customer

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Aruna East Brunswick, NJ

Customer support was fine, but the service provider was not good. The technician just wouldn't come, and he didn't give me the correct size of the filter that my A/C needed.

9 years ago

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Verified Customer

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Charles Houston, TX

They should provide a quicker customer service. When I was with American Home Shield, I had appliance repair guy out here within the same day.

9 years ago

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Verified Customer

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Anonymous Liberty, MO

Usually, everything we called in wasn't covered, so I wasn't really happy with it. I don't think we even have them anymore.

9 years ago

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Verified Customer

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chuck khan Kissimmee, FL

They always respond to my claims immediately and effeciently

9 years ago

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Geraldine Nichols

Very pleased, they wasted no time to get my work done...I couldn't be happier...Thank you Choice Warranty

9 months ago

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Jeff Simon

They were quick and had a technician out here on the 2nd day I called. Problem solved pretty quickly 🙌

10 months ago

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Nelson Ocasio

The service from choice home warranty was exceptional, however the company UPP tried to nickel and dime me after pricing was already established. Not good!!!

10 months ago

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Antoinette Hall

Choice warranty is very unprofessional. Despite paying for my warranty in FULL I have been waiting for 5 plus days for a water heater replacement. I have to get a hotel room so that my son can take a shower so that he won't smell anymore at school . This is so unfair. You pay for a service and what do you get as a customer treated like CRAP!!!

10 months ago Edited November 8, 2025

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Ernesto Marquez

It took them 3 months to replace my broken water heater. When they finally replaced it, there was an additional $300 of previously undisclosed fees. I don't understand how they can have a high ranking. This company is dishonest and unfair.

10 months ago

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Douglas Daniels

Filed my first claim for my A/C. The a/c was only 3 years old and had a recent inspection. Despite having all the documentation, they denied my claim. Calling customer service will only get you a call center in another country and they are hard to understand with a prewritten transcript of what they can say. Horrible service. Terrible company.

11 months ago

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Steven

DO NOT.... I REPEAT... DO NOT GO WITH CHOICE HOME WARRANTY!!! THEY LOOK FOR WAYS TO DENY CLAIMS, EVEN IF WHAT IS SUBMITTED IS COVERED VERBATIM IN THE POLICY COVERAGE!!! THEY REPEATEDLY REFUSED TO WORK WITH CLIENT TO ACCEPT PART OF THE CLAIM COVERED UNDER THE POLICY!!! SO DISAPPOINTING.

11 months ago

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JODEE A WOODS Grove, Oklahoma

They have responded in a timely fashion. Thank you for your attention to this matter. I have contacted a local provider and they will be out today.

2 weeks ago

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Richard Elliott Coal Township, Ohio

He cam e at the time he said he would. He was polite and frienly and knew what he was doing. He got the job done in a few minutes!

4 weeks ago

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michelle parsons Santa Clarita, California

Prompt and quick response and an immediate fix of my water heater. From start to finish was 3 days!!! Thank you Choice.

4 weeks ago

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Sleshi Meketa Keller, Texas

Poor non skilled technicians & too many denied claims

1 month ago

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Nelia Chico Fair Oaks, California

I am not able to make comments at this time. The service started .

1 month ago

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Laurie Fisher Ocala, Florida

Waiting over 8 hours just to know if someone can come or not. Shit service

1 month ago

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Wanda Cart Charlotte, North Carolina

Too expensive and not to be trusted. You will not get what you pay for.

1 month ago

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mary Segock Anchorage, Alaska

Wouldn't cover my broken ice maker Said it was normal ware and tear

1 month ago

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Edward Atkins Budd, Illinois

Making me walk through hoops to get problem fixed

1 month ago

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LaToya Jackson Sacramento, California

Good customer service. 0 claims approved.

1 month ago

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Deacon Bev Sr Villanova, Pennsylvania

The service call was very professional. He fixed my issue. I was very happy with his work. It would have been a 5 star if they could have arrived a day out 2 earlier.

1 month ago

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Verified Customer

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Greg Breci Des Moines, Iowa

Choice denied limited roof leak. VERY UNHAPPY

3 months ago

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Verified Customer

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Timothy Greenwood, Indiana

worked with them before for other issues

3 months ago

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Best Decision

The original sale was unpressured. The negotion prosess gave me choices. They worked with me. The best home warranty choice I ever made.

1 year ago

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Jim Franklin

When I signed up with Choice, I had an existing A/C issue; the salesperson said - NO problem. Within 3 or 4 hours after you've registered, we will get someone right out to take care of the issue. Filed a claim this morning (day after registration) and was declined - oh - you can't file a claim until 30 days after your sign up. Total bull. ZERO points, my opinion.

1 year ago

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Stephanie Wilson

Paid in advance for a year policy. $956. Put in plumbing claim. They sent an unlicensed plumber to my home. (They later admitted to this) I tried the remaining 9 months of my policy and was told my refund would be $1. So, if you pay monthly, you don’t lose $700. Moral of the story. Just don’t and if you do, do not pay a year in advance. This is shortened version.

1 year ago

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Angela Lewin

This company is the worst. Please don’t send them a dime. They will take your money and not help you one bit when something breaks. They will say it broke because of something you did or it was a preexisting issue or anything to not pay. And if you do happen to get lucky and get some money when something, it will be less than half the amount you need to replace what broke. Please don’t sign up with Choice.

1 year ago

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Marguerite J. Campbell

Choice Home really came through for me. The technician they sent was on time, very knowledgeable, quick, and saved me over $4,000.

1 year ago

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Aundrea Gilley

I signed up for a plan today, it was quick and easy. The person I spoke to, was very professional and polite and took really good care of me. Thanks

1 year ago

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Fematti

Received email when Technician is coming to my home to service my Air, he rescheduled to come out on another day. Technician finally came out, removed part from my Air Condition, gave him $75.00 Service Fee. I was told that he would come back out with part to repair air conditioner. He did not show up after re-scheduling two different times and kept my Service fee. HORRIBLE CUSTOMER SERVICE!!!!

1 year ago

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martusia_t@yahoo.com

Great company. Excellent customer service. They communicate well and we always know what is kmgoing on with our claim. I highly recommend them!

1 year ago

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Danny Ardito

It was an easy set up. I was done in few minutes. I called, told them what I wanted, a little up sale and , I was done! Thank you.

1 year ago

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Jasmine O

If I could give this company zero stars, I would. We started a policy and immediately cancelled within 24hrs. The customer service was non-existent. The employees we dealt with were rude, disrespectful, and unprofessional. I could just imagine what we would have to deal with if we ever had to file a claiim. Do yourself a favor and pay a little more with another company to be treated like a human being.

1 year ago

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Mary Brandon

Choice works fast to get a service man out to my home. I never have to wait too long. Their contracted companies are very professional and friendly

1 year ago

Choice Home Warranty Reviews