Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Randy Davis North Liberty, IA

Horrible customer service and miss information given during both the sales process as well as the service process. I ended up getting screwed by CHW and had to pay for the repair myself. In over a month's time they said they could not find a tech to come out, even though I was told I was in an excellent location for coverage. I made 2 phone calls and found a tech, they came out and repaired the fridge and now CHW will not reimburse me for the cost. You suck and I wasted my money on your warranty.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 16th, 2020

star star star star star

Jalla Hassen ,

I'm impressed with choice home warranty's fast response during this pandemic. Kevin, the technician was knowledgeable and friendly.

5 years ago

star star star star star

kayla steele Wichita, KS

First time claim, easy and done quickly only complaint I had there was a lot of background noise so it did make it harder to hear

5 years ago

star star_border star_border star_border star_border

Felix Davila San Antonio, TX

Very disappointed in Kyle, the rep who called and charged my CC for services after he rudely hung up on me and charged me after he hung up. I told him I need time to look into this and he didn’t like that. I also Spoke with John, a member of your management team who said he would take care of this issue. I know A refund can be applied back to my CC but the point is the man Fraudulently charged my CC after I said no and after we hung up. My CC company is aware of the situation and will be in contact with your company.

5 years ago

Reply from Choice Home Warranty

arrow_drop_down
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

star star star star star

LadyJ Savannah, GA

I have had them a little more than a year ,and they has given me great service and service providers. I would definitely recommend them .

5 years ago

star star_border star_border star_border star_border

moksha817 Denver, CO

I signed up yesterday. You took my money overnight. Yesterday you sent this email asking for an evaluation. I’ve received no notice of acceptance, no receipt, no copy of my policy. Nothing! Just the request for evaluation. So. Here you are. Bad service! Extremely weak communication. Questionable intent by your company. Have I been stolen from? I don’t know.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

star star star star_border star_border

Erick Junction City, KS

Had we not fixed the issue ourselves it was going to take too long to send someone out to assist us. We should be given priority when you are signing contracts with the maintenance workers

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

star star star star star_border

Lymarie Lebron Houston, TX

Fast and excellent service. The technician very nice and helpful. But you have to wait a long time to get communication with the customer service department.

5 years ago

star star_border star_border star_border star_border

Tim Beecroft Georgetown, TX

We had an air conditioning issue during 105 outward temps with an internal 100 temp in our upstairs. We had already lost a nights sleep and as a front line nurse having to wait 24 hours for a response heading into one of the hottest weekeds of the year in Austin we were very concerned if we would get any service until the following week. But equally as concerning was the total lack of caring and cold indifference the Choice team repeated as we continued calling hoping for some excelleration of our issue. I find the Choice Warranty team cold, righteous and uncaring!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 14th, 2020

star star star star star

Derek Fort Mill, SC

First time today with the experience of a new agreement. Spoke with Gus he handled the custom order that suited my family. Thanks

5 years ago

star star_border star_border star_border star_border

Tracy Burton Pell City, AL

I was misled told if it can’t be fixed it would be replaced that is a bold face lie I will never get a home warranty again after I’m finished with what I paid for and if I have something major go out it better pay more than what it did for a ceiling fan I paid more to have a ceiling fan done then I could’ve helped I’m highly upset Thank God the technician was a good person

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 14th, 2020

star star star star star

Kathleen Martin Mercedes, TX

My claim was considered immediately and a service appointment was made right away. Choice Home Warranty is very efficient and professional.

5 years ago

star star_border star_border star_border star_border

Jason Las Vegas, NV

Well I don’t have a hot water heater yet. Going on 3 days and entering a weekend. Hmmm That’s not good. Won’t authorize install immediately even tho replacement has been approved. Customer service/satisfaction huh?? Not really. A hot water heater is an emergency!! 4 people in a home (2kids) and no water to shower. Awesome! Reconsidering my warranty choice (Choice).

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

star star star star star

Deborah Gwynn Oak, MD

I received polite and res;respectable service from customer service rep to technician who repaired my air condition unit.

5 years ago

star star_border star_border star_border star_border

briseida San Antonio, TX

WORST WARRANTY EVER NOT RECOMMENDED!!! 1 month waiting for parts to replace my ac unit and not a answered yet .. still waiting i have called and they keep saying same thing waiting on parts just wait theirs anything we cant do !! but still they want me to pay for the replacement even they can take all their time . ALL THEY WANT ITS PEOPLES MONEY, no matter how long you have wait or go through..

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

star star star star_border star_border

Caleb Warren Norcross, GA

Not great, communication is not very good, and even though the repair company has said that my a/c system needs to be replaced, they just told them to patch it up and call it fixed

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

star star star star star

marcia t. dollar Las Vegas, NV

Quick response. Agent that took the request was very helpful and knowledgeable, and efficiently got me through the process.

5 years ago

star star star star star

LORELEI WAQIA Atlanta, GA

The customer service person Ms R was wonderful. she explained the service and answered all of my questions to my satisfaction.

5 years ago

star star star star star

Sharon Mullane Carson City, NV

Always had good experiences and fast turnaround. Sometimes it is hard to find a repairman as I am twenty miles out from the nearest city.

5 years ago

star star star star star

manoj Lawrenceville, GA

It was pleasure experience talking to Greg . Great customer service, thinking to transfer all my properties to Choice because of Greg.

5 years ago

star star_border star_border star_border star_border

Sawsan Fort Worth, TX

My service will start on the end of this month but I have concerns and not comfortable since the agent convinced me that if I paid one year in full I will get a promotional discount plus 2 months free like will pay for 12 months and get the service for 14 months BUT when I get the contract it was for 13 months?? Very tired to call again but not comfortable and most probably will cancel it because I lost the trust

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jul. 13th, 2020

star star star star_border star_border

Edmund Brown

The technicians that respond to service sometimes have to order parts and they do not communicate as to the status of completion. I have to call back to to check on the status.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 8th, 2020

star star_border star_border star_border star_border

Adam Wick Houston, TX

Our air conditioner went out on a Friday, we called and were told we would be contacted between 4-24 hours. We were not. Finally, Monday, yes Monday we were told to find our own provider because Choice didn't have a provider in the area. This is our first experience with Choice and it was not at all what I was expecting. Thinking about going back to our other provider, we never had any issues like this.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2020

star star star star star

Alex Killeen, TX

Todd was great and patient and explained everything for me. He was so good that I am now getting a policy for my daughter

5 years ago

star star star star star

Kk Orlando, FL

Every time I had an issue, they Rotherham had it fixed or gave the credit for it. Very satisfied. I enrolled 2 2 clients. Thx

5 years ago

star star_border star_border star_border star_border

Cheryl BrownFerrell Fort Worth, TX

The lack of concern and compassion is insulting and offensive. The air conditioning system went out in our home on Thursday evening; I filled a claim on line --- when I finally spoke with a representative her response was true to the script she'd been taught to recite. Bottom line; done with Choice; shopping around or will do with out. Nothing Choice said prior to a commitment from me was exhibited in that claim process. Had I not intervened with the company they scheduled we would still be suffering the high 90 temps in an oven of a house.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 7th, 2020

star star_border star_border star_border star_border

keith Burlington, NJ

I called CHW on Friday July 2 2020, made a Claim about my air conditioning not working. I was told I would here for someone with in 24-hour. I didn't! Called on Saturday morning told the something. Now today Sunday morning I called again and was told We found you an technician an I will receive an email on what time he will be there. Now 2:40 pm on Sunday I call back to let them know I have not received a email from the technician, then i was told there are still looking for a technician. I was being deceive the whole weekend. Not happy with the service at all. Oh my AC is still not fixed.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 7th, 2020

star star star star_border star_border

Shahana moghal Cleveland, OH

CHW sent a plumber to find out the source of the leak.I am still getting water under my sink.I was told to get my own Plumber.He is coming today to find the source of the leak.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 7th, 2020

star star star star star

Sherri Whitley Merritt Island, FL

Very fast to get claim filed and notify repairman. Also, very quick to respond with $ amount offer for appliances replacement.

5 years ago

star star star star_border star_border

Jason Kneifel Crossville, TN

Many sales calls received after my call inquiring on your warranty. An average of 6 calls per day. It felt like harassment and was definitely a turn off. Hopefully your warranty and customer service will be worth it.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jul. 7th, 2020

star star_border star_border star_border star_border

Juan Islas Lizarraga Mesa, AZ

It's been a very bad experience for me trying to get my AC repair. I submitted my Claim about a month ago and nothing has happened, the company assigned to fix my AC has made two appointments to fix the issue but in both occasions no show. And Choice home warranty hasn't been capable of resolving my issue. Here I am in the Arizona summer dealing with one AC doing the job of two not cooling enough. A REALLY BAD DESICION on my part buying "CHOICE HOME WARRANTY".

5 years ago

Reply from Choice Home Warranty

Due to COVID19, many distributors are experiencing longer-than-usual delays regarding shipping and delivery. CHW is diligently following up with the technician to expedite your claim along as quickly as possible.

Jul. 2nd, 2020

star star_border star_border star_border star_border

Denise Dorsey Austin, TX

The customer service representative didn't tell me the truth about the service fee. Once I paid for the full year in advance, they continued to try to get more money out of me. I paid the $420.00 for the year up front. after receiving the contract the service fee was higher. I called to cancel the service the Representative offer to give me a lower service fee. But he got upset because I wanted to just cancel. I ask for a supervisor he refused to allow me to talk to someone. Very bad customer service. The system put amazing on there and you can't remove the word Amazing

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

star star star star_border star_border

Diane S. Jarrell, TX

This claim, things went pretty smooth. Response time, to schedule a technician was a little long. 4 days without A/C in Texas, is very long, especially when you work from home.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2020

star star star star star

Tyrone and Erica Christian Bolingbrook, IL

I’ve had choice warranty since 2018.When I call they are very polite and willing to satisfy me.The turn around time for service is Excellent!!!!!

5 years ago Edited January 10, 2024

star star_border star_border star_border star_border

William A Stull Olive Hill, KY

I am a RE Broker. I recommended your company to several clients. ALL have had a bad experience with you. I have made 3 claims and was screwed by you on all three. I am sending letters of apology to my clients. My daughter had a refrigerator problem. You sent the same tech 3 times, she lost all food 3 times. You never repaired her refrigerator and she bought a new refrigerator, not replaced as you say you will All techs say you are lousy as well, you even screw them!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 30th, 2020

star star star star star

Kellon Frederick Norcross, GA

Great pricing, alot of different options to choice from.as far as the plans go and I had two generous offers which I couldn't walk away from.

5 years ago

star star star_border star_border star_border

Mary Ellen Loganville, GA

I called for AC service. I’m out of refrigerant and being that my units are under a bunch of trees I most likely need it cleaned as well. Did they cover it? No! Why? I’ve been with CHW for years. I’m not happy right now

5 years ago

Reply from Choice Home Warranty

providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Jun. 30th, 2020

star star_border star_border star_border star_border

Craig Gilkison Hopewell, VA

This is a terrible company to try to work with. They are very nice and easy to reach until they get your money. Then they find any reason they can not fix the appliance or pay a claim. The tell you they'll send a tech, then don't. They say get your own and we'll reimburse the claim. Then they insist on you entering information in THEIR system but won'allow it. There is no one you can call. They will not give you a phone number for authorization, that won't call you. They are a rip off. Sears was a 100% better company.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 29th, 2020

star star_border star_border star_border star_border

gene and linda bridges Fort Mill, SC

They are an awful company. First time I called needing a plumber they could not find one for us. We had to hire our own and we pd. full price. Second time needed a plumber again. They sent someone who lives 2 and a half hours from us. He could not come for a week , and we had no hot water. I talked to him personally and he had nothing good to say about the company. He told me they can not get good service people to work for them and that they hire and send workers who know nothing about the job they have been hired for. Crazy!

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 29th, 2020

star star star star star

Donyella Mcvay Houston, TX

The customer service representative was very nice. He gave me several different options to get the lowest price for my plan.

5 years ago

star star_border star_border star_border star_border

Jennifer L Liberty, MO

Worst customers services I've ever experienced. Almost a month with air conditioner problems. The first tech. didn't get the problem fixed properly and still no answers on when our air conditioner will be installed because they "ordered the wrong" unit. All of this while they choose to blame the pandemic for lack of air conditioners and refused to let us speak with a manager or supervisor. DO NOT BUY THIS HOME WARRANTY unless you want the run around when something goes wrong...

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

star star star_border star_border star_border

April Tyler Mount Holly, NC

Asking me to do a review is not good because i still have not gotten a plumber out here and my problem with ac unit needs more than a bandaide it needs a whole new system not just a compressor. I am not a happy customer. Oh and electrician git his service fee just to say we need to put in a dedicated line

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 26th, 2020

star star star star star

Patricia Ann Lyons Pontiac, IL

My ac got fixed in just a few days. Warranty people are polite easy to talk too. it's been 2 months and my furnace is still not fixed tho

5 years ago

star star star star star

stan Rochester, MI

With the help from Tracie A, I decided to enroll in your warranty program, and the credit all goes to Tracie for her tremendous support.

5 years ago

star star star star star

Nina Turner Charlotte, NC

He was very professional , friendly and knowledgeable about other equipment. I will use this service again in the future.

5 years ago

star star star star star

Kathleen Spencer Cordova, TN

The AC repairman came out within two days and he was very very nice. Choice home warranty responded to my request very quickly. I was very happy.

5 years ago

star star star star star

Evelyn Gill St Louis, MO

Choice Warranty started working on finding someone to solve my problem quickly. I was pleased with the company that did the repair.

5 years ago

star star star star star

Hollee Sloop Atlanta, GA

Adrian was very professional and helpful! Thanks! I have been a CHW customer for 5+ years and I have mostly been happy.

5 years ago

star star_border star_border star_border star_border

John Roberts Houston, TX

I have had a policy for two years and the first time I called in to have my A/C repaired the claim was turned down due to my unit not reaching its life expectancies. This unit has been in place for 13 years, and they said it wasn’t covered. I will be canceling my account due to this. I am extremely dissatisfied with the process of these company, I do feel like I was lied to and was sold a bad service.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 23rd, 2020

star star_border star_border star_border star_border

Morgan Ratcliff Springfield, IL

I am very unsatisfied with the service I received from Choice Home Warranty, NOT the technician that came out. My appliance was not repairable so I was told it would be replaced and that in lieu of replacement, I would receive a check. The check that I was offered is no where near close enough to cover a replacement. What is the point of having a home warranty company if I’m still having to pay for the cost of replacing my items. I will not be using this company again.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 23rd, 2020

Choice Home Warranty Reviews