Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Melissa Howard

Great service, prompt and efficient when scheduling the repair!!

7 years ago

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William Morse

Response to problems and the quick and professional response

7 years ago

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Carla

Prompt and fixed my problem . Very friendly and knowledgeable

7 years ago

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S patel

Good customer service, schedule timing, professionals and price

7 years ago

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Nancy Daniels

Excellent service and customer service will use again I'll

7 years ago

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Mark Rosen

Very good company. Service people very helpful and knowledge

7 years ago

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Carol Mitchell

Took 3 weeks to get someone out here but was satisfied with the out come.

7 years ago

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Rafiq Sugar Land, TX

I have experienced many bad experience with them and they didn't do the job properly and I had to complain.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 30th, 2019

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Verified Customer

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Richard Buckeye, AZ

They've always come through for me and they were out within a couple of days.

7 years ago

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Carl Liberty Hill, TX

When I submitted a claim, they were able to cover it quickly.

7 years ago

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Nece Garland, TX

Good company. Customer service is great. They care about their customers.

7 years ago

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Louise

Customer support is very good, very helpful. They call immediately.

7 years ago

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John

They only cover repairs that are not needed or up to $100 so I cancelled all of my CHW after renewing for a second year , they did not cover my repair

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

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Verified Customer

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Mary Braswell

Full coverage for every item in your home "as described in booklet"

7 years ago

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Noel

If you're purchasing the service, you shouldn't have to wait a sixty day period to be able to use it. I think they should change the policy to thirty days.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 23rd, 2019

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Verified Customer

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Lynnette North Charleston, SC

We've used it twice and each time, they showed up the same day. Customer service is great.

7 years ago

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Verified Customer

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Jim Tow, TX

easy to file a claim and prompt service.. all warranties should be like this!

7 years ago Edited January 10, 2024

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Verified Customer

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Elena

They answer right away. And there willing to help you in a nice manner

7 years ago

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Amy

Ease of submitting claim, timeliness and efficiency of repairs

7 years ago

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Lynn Hooper

good response time . good value. replacement offer was reasonable.

7 years ago

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Lonnie Blair

Stovetop repair - would not coverage all costs to repair issue per technician - covered $349 and left me with a possible $485 charge

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

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Verified Customer

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Lazara Robert

Great service. It's a great company, recommend to others very highly

7 years ago

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Laura

Because the claims I've filed have been responded to in a timely manner.

7 years ago

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Joan Mills

Got service quickly and resolved the problem in a timely manner.

7 years ago

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Jacob kaplan

Efficient on time excellent service called 20 minutes before arrival

7 years ago

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Mike

We were misinformed when signing up to choice on what is and what is not covered. To our surprise when we needed service on most appliances we were told it was not covered.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 19th, 2019

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Verified Customer

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M J

Have had only one call by a contractor who threatened to sue me. When I tried calling my contact person he was no where to be found.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 19th, 2019

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Verified Customer

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Jim Goodyear, AZ

I've used it once and I got good response they were out here on the next day.

7 years ago

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Cynthia Willison

had to call for service when ac stopped working - they're claiming not covered due to a leak in a 30 year old ac unit!

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2019

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Verified Customer

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Frances Garrett

The cost of coverage was reasonable and I got a senior's discount!

7 years ago

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Dennis Fields Oneida, NY

Submitted a claim for my refrigerator and was denied. I arbitrated it and the representative had already decided without hearing my argument for it.

7 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Don Giardina Henderson, NV

They have not made a mistake yet! Very professional in their service.

7 years ago

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Diane Las Vegas, NV

Had 2 claims within 2 weeks and they covered them with no questions asked.

7 years ago

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Bobbie Levan Stamps, AR

They are good, a great value for the service, and seem to be really helpful.

7 years ago

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Elizabeth Arlington, TN

The pushed my claim through promptly and I was happy with the results.

7 years ago

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Elizabeth Pe'a Orlando, FL

fast, reliable, quality, great service, good communication, in a tiemly manner

7 years ago

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Donna Pompano Beach, FL

Service is horrible. I needed to use my my warranty for a dishwasher and the washing machine. The service service for the washing machine was horrible- absolutely horrible.

7 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Cathy

When I had a question about getting a repair done I found out it wasn't covered. I filed a claim for my ice maker and never heard back.

7 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Amy

Liked their cost, senior discount, and their ratings online.

7 years ago

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Doris Sanger, TX

We choose Choice Home Warranty for the price and value. I like the multiyear discount.

7 years ago

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Verified Customer

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Clara Pearland, TX

They respond very quickly. It seems to be a customer conscious company.

7 years ago

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Verified Customer

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haney

I just cancelled 2 policiesf or lack of payment and poor communication.

8 years ago Edited January 10, 2024

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Verified Customer

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MANUEL ALMANZA

the CHW rep was throurough and fast. the servie provided was very progessional

8 years ago

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Verified Customer

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Miguel Mejia

They have always taken care of any problems we have with our appliances.

8 years ago

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Verified Customer

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Tony

Very helpful and friendly. Knowledge of the products was exceptional

8 years ago

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Jo Cedar Rapids, IA

Best price for product with coverage exceeding our last home warranty.

8 years ago

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Verified Customer

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Michael Kratochwill Middleton, WI

I was surprised to see so many disclaimers as to what was not covered. These were nevr explained in the beginning.

8 years ago

Reply from Choice Home Warranty

We appreciate your feedback.

Aug. 21st, 2018

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Verified Customer

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Richard Ronzheimer Green Valley, AZ

I haven't used it yet.Sounds good in the Warranty, but until I have to use it I would know how to review them.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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Verified Customer

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Sara Smith Las Vegas, NV

He explained everything well, giving me options without any pressure tactics.

8 years ago

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Verified Customer

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Jo Fuller

Haven't use them yet. Policy seems to cover all of our needs.

8 years ago

Choice Home Warranty Reviews