Choice Home Warranty: Read 47,659 User Reviews From Real Homeowners

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Steven Shimmin Tucson, AZ

Started out ok with a reasonable monthly cost, then they continued to raise it each year so that is what not such a good deal. Twice when I had a claim for home repairs they wanted to constantly contest the repairs and finally agreed that I was right. But it took a long time to finally get paid. I dropped them and looked elsewhere.

3 years ago

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Karen Scott Washington, DC

I was totally disappointed with this company and their between the lines contract. My refrigerator ice maker was not producing ice. The technician came in and the wording of his diagnosis prevented the denial of the company authorizing the claim / repair . I canceled my contract after they received over $5,000.00 from me in contract payments. They offered a second technician to be sent out, they never showed up or called. My daughter ended up buying me a new refrigerator for $700.00 from Lowes with a 5 year warranty for an rxtra $14.99. Please beware of these warranty companies if the parts or components to be repaired or replaced are not included in your contract Or are listed as an exclusion in your contract, Then you may as well buy a new appliance. Because the time in a warranty contract will cost you more sometimes then replacing it all together. Hope this has been helpful.

3 years ago Edited July 6, 2022

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Deb Jackson Valrico, FL

I paid for Choice Warranty, but after one service call and being told it wasn't covered, I immediately cancelled with them. My husband hit the main water valve handle while mowing and broke it. We had to call another plumbing company out to fit it, and it wasn't really a involved situation to fix. Still not understanding why that wouldn't be covered. When I called to cancel they only gave me a small portion of my yearly fee back, and I had only had them a few months. With my current home warranty, I pay monthly and can cancel at anytime. This company looked good on paper and had a great sales pitch.

3 years ago

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Roy L Anderson Killeen, TX

I've been a customer of CHW for years. While I have not always agreed with the outcome of all claims submitted, I am satisfied that CHW has met me halfway in resolving my case.

3 years ago

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Russell Einhorn Los Angeles, CA

I like the fact that you will insure my home needs even if the repair is do to regular wear and tare. I like that I can use my own repair person if I have one.

4 years ago

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Don Bush Palmer, AK

Quick respond. Service rep checked out the refrigerator and found the problem quickly. However the compressor is not in their stock and will take a week to 1 1/2 weeks to arrive.

4 years ago

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Tara Mack Rome, GA

Fridge out since 11/1. Can’t repair it so they are sending a check, that definitely will NOT cover a stainless steel French door with freezer at the bottom. But I have found a few t other kind, within the $736 price range. But they said it takes 30 days to process the check. So I have to wait until JANUARY before I can get a fridge. We are grandparents with 2 grandchildren with food allergies and Epi pens. On a fixed income. We have been going to churches and food banks. We just moved her the end of October and we don’t know anyone here. Now our truck is down, probably due to the constant driving, because we can’t store food. But, at least they are SENDING A CHECK in January. Way to go CHOICE! I have already told several friends about my situation and 2 people I know decided to go with another company. Y’all knew in November that you needed to replace it, so why didn’t y’all get the check ready at that point., Yall definitely DO NOT CARE about your customers. After my year is up, I am going with another company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 16th, 2021

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Chary Akmyrat Little Rock, AR

CHW was very attractive with its price. Soon I figured out how they cut the corners: They change the policy contract without noticing you. When I used the warranty, a very sketchy technician showed up, gave me an expensive quote, he said the condenser should be replaced for AC, and CHW rejected it due to wear and tear and/or owner's mistake. I end up paying the service call fee. I canceled the plan, called a well established local AC business, they came and replaced the capacitor. CHW, never again. stay away from choice.

4 years ago Edited July 6, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 1st, 2021

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Brittany Mayes Mooresville, NC

Most items are not covered and if they are, it must be very specific issues. Our dishwasher went out and they only provided $250 to replace. That barely covered delivery and installation. We had to come out of pocket for the actual dishwasher. Not a fan of the company and would never recommend anyone to use them. The app is somewhat convenient and the ability to send a message via the “chat” option” can be helpful.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 1st, 2021

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Joyce Adams Odessa, TX

I have contacted my case worker by phone & txt multipletimes, & have never received a word back. I ask for her to answer me by txt or call on a phone that shows a name as I do not answer calls with just numbers. I get so many of them from telemarketers, ins sales, health ins sales. Please, will someone get back to me. I have a stove thats unfixable. Thank u my name is Joyce Adams, claim # 129181326,, this has been going on since aug 3rd, 21

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2021

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Consuela

The quality of service is always prompt and great.

4 months ago

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Andrew Jones

They got on my claim right away. I like.

5 months ago

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harry mcclay

Augustine showed us the way patience is his last name

5 months ago

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Henry

Sometimes they are a little slow to respond

8 months ago

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Jessye Andrews

Hoping Choice Home Warranty would cover more!

8 months ago

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Robin

Covered everything including in-ground pool. I live in Florida.

9 months ago Edited January 7, 2026

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Neil Motin

For us, it's a necessary. Doesn't mean we love it.

9 months ago

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Kc

Depends on how long you can wait for the contractor.

9 months ago

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Angela

Paperwork and my paid payment is the ONLY thing that is satisfactory.

9 months ago

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Mz. Sunshine

There's nothing not to like. Everything was good.

9 months ago

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Richard

Recent AC service request was denied, sales person should have explained preexisting conditions

9 months ago

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Paul

No issues so far, will see what happens moving forward

9 months ago

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Jesse Casarez

That nothing was black and white. You have to read the fine print with HCW. That's a shady way of doing business

9 months ago

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Steve

I liked the way and how easy it was to start a claim

9 months ago

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Maricela

Quick tesponse, fast appt, job satisfactorily completed

9 months ago Edited June 5, 2025

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Mike O

No accountability. No one ever to discuss issues with. Ive been waiting a month for repairs to my washer.

9 months ago

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Kenneth

Too much hassle sometimes in getting a claimworked on and finished

10 months ago

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Inga

It took a long time for repair man to come out.

10 months ago

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Tucker

They always do such a good job. Thank you .

10 months ago

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rhonda / raymond clifford wilson

Didn't authorize outlet plugs for repair.

10 months ago

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Pamela Posey And Diane Gunther

Choice warranty has its good and bad dealing with the company

10 months ago

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Rashidul

Worst company to deal with Don’t recommend anyone Totally a failure Especially case manager Andrea marden

11 months ago

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Latisha

Technicians have been very helpful and friendly

11 months ago

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sue and mike worthington

They deny most claims. They do not want to pay. They give you a representative but then have another person call.

11 months ago

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Verified Customer

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Karen

Still waiting for part and upsell on the part that is covered

11 months ago Edited April 9, 2025

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John

dont like allowance of replacing product

11 months ago

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Gordon

Bad experience with choice seems like an insurance company who does not want to care of a claim or there customers

11 months ago

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Ming Mertz

We have several policies. Some work well others not so much.

11 months ago

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Sharon

Great company. Done correctly. No mess

2 weeks ago

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Ronald

I received my repair in a timely manner.

2 weeks ago

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Bob

everything was simple and easy. nice people to work with

2 weeks ago

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Anna

I have used them many times and they are great

2 weeks ago

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Luis Gonzalez

Quick response and turn around time! Great service!

3 months ago

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Darlene Santee

My claim was was expedited as was the repair appt.

3 months ago

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Gerald/Daniel Keller/Ludwig

Excellent job and much appreciated, keep up the great work

3 months ago

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Richard Schultz

Responsive, efficient, and always reliable

3 months ago

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Jeffrey Kearns

Very good service from the man that performed the work

3 months ago

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James

Had a good rating on google and was affordable

3 months ago

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Delinda Mascolo

Reliable and affordable. Get the job done

3 months ago

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Jeffery Robins

So far so good. Pleased with the service

3 months ago

Choice Home Warranty Reviews