Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Benjamin Fort Worth, TX

Various reasons, Difficult to speak by phone to someone, No follow up response, No advance notices on changes, etc.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 14th, 2021

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Verified Customer

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Chris Jamaica, NY

Very poor service. There's no value for the money I paid. I will not renew my contract with them and will never recommend them to anyone. Their replacement plan is hopeless.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 14th, 2021

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Verified Customer

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christine matherne Houma, LA

Always quick to respond and find a repair person to fix the problem.

4 years ago

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Dorann Jacobs CAFARO Charleston, SC

very responsive, flexible and sends great techs to do my repairs

4 years ago

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Helena Wallace Bryan, TX

Excellent Customer Service and Techs that are available in our area.

4 years ago

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Laurie Powell Portsmouth, VA

My last 2 experiences have been positive and items were repaired.

4 years ago

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Francisco Pinto Cumming, GA

The technician that they sent is awful, 5 weeks later and my refrigerator is still not working. They just keep changing parts.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Verified Customer

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Rodney Mann Dayton, OH

Fast service on claims. Great customer service. Fast turn around.

4 years ago

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JWood Reno, NV

Very pleased with the technicians they send out & the easy process

4 years ago

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Louise B Nemecek Richmond, VA

I rate4d you a 4 because I like to talk to a customer service rep. when I call in for help.

4 years ago

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Megan McChristy Boise, ID

Quick response times, good customer service, quality companies utilized.

4 years ago

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Blanche Richardson Las Vegas, NV

I've had to pay twice for the same issue. Found out that it's not my hot water heater issue it's my hvac system.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Verified Customer

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Ronald Allison Columbus, OH

They did not cover some of the damage my air conditioner went out and they did not replace it

4 years ago

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Bonnie Racca Pineville, LA

Call to report a plumbing issue toilets were leaking? A company was setup for appointment to fix the problem but no one showed up to fix problems.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Verified Customer

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Janice Rae Grant Spring Lake, NC

very excellent technician, knowledgeable, willing to explain

4 years ago

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Rulon Ashcroft Ogden, UT

Excellent , courteous, and responsive service. Highly recommend!!

4 years ago

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Cindy Burleson, TX

Rude employee, Azfar A. Didn't cover fixing dishwasher. House takes your money, sends someone to fix, then leaves customer to pay, claiming not normal wear and tear v

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 10th, 2021

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Verified Customer

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Maureen G Ruffino Port Saint Lucie, FL

Appointments are made immediately no waiting for one or two days

4 years ago

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Tykeya Jones Madison, AL

Customer Service is always great and the response time for service is fast.

4 years ago

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Laura Kirk Longpre Houston, TX

My initial experience with a service provider was lacking, however it has improved.

4 years ago

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Verified Customer

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Terr Fike Haughton, LA

Great service when I needed my air fixed . One day turn around

4 years ago

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Gary Boulware Lees Summit, MO

Sometimes a little slow but always come through and fixes the issue.

4 years ago

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M. Sadler Elizabeth, CO

very helpful and I didn't have to wait long for a contractor to call me

4 years ago

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Patricia ledford Oak Ridge, TN

I have used Choice Warranty twice in the past 2 days. They have done an awesome job for me!

4 years ago

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Verified Customer

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Kristin McManus Charlotte, NC

Awesome customer service and has treated any of our needs with care and speed.

4 years ago

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Miranda Kingsport, TN

It was very easy to file, they came out quick and fixed my issues!

4 years ago

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Kyung Pang Staten Island, NY

Fast service calls and technicians were able to fix the problems.

4 years ago

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Katherine Amorosa Safety Harbor, FL

My last service call was completed quickly and the service man was great.

4 years ago

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Carlos A Morales Atlanta, GA

great customer service support and good value for the money

4 years ago

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Verified Customer

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Madeline Bermudez Hoschton, GA

Choice. Home Warranty is efficient, but some of the subcontractors they use are not.

4 years ago

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Verified Customer

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Irina Tukhtina Woodbridge, NJ

They responded promptly and the company they sent was very professional.

4 years ago

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Dale Salyers

Great the serviceman fixed the problem in no time and we have had no since

4 years ago Edited November 20, 2025

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Kevin Lynn Haven, FL

Fast and integrated service. Sharp professionals resolved the issue.

4 years ago

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joan walsh Powder Springs, GA

they do not always cover the repair and the money they do offer does not cover the costs of getting a new one

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 24th, 2021

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Verified Customer

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Joseph Branch Evergreen Park, IL

Fast turnaround time from initial call. Great phone call follow up regarding status

4 years ago

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Krishna Aurora, IL

Service is great. Person who is serving wearing mask overall great

4 years ago

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Gene Martine Jacksonville, FL

My experience with the process of filing a claim was very easy.

4 years ago

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Paula stork Charlotte, NC

Excellent repair company sent out. Repair went well very satisfied.

4 years ago

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Gwen Bland Cove City, NC

Both of the technicians have been very nice and genuine in their work.

4 years ago

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Henry Stucken Odessa, FL

Quick and easy. The repair man was quick to respond and professional.

4 years ago

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Vicky J Vandygriff Wilmer, TX

Quick response. Representatives are always courteous and professional.

4 years ago

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Blair Alexander Edgewater, MD

They were professional and timely. They were professional and very timely.

4 years ago

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Benita Heindel Las Vegas, NV

They have always responded to our issue(s) in a timely manner

4 years ago

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Richard Jones, OK

Every claim I have made has been handled very quickly and professionally

4 years ago

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Donnie Johnson Cincinnati, OH

I have had only one service experience and the process went smoothly

4 years ago

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Neha Parikh Chandler, AZ

They fixed my microwave and toilet right away. I am very satisfied with service I got .

4 years ago

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Verified Customer

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Owen Johnston Winchester, VA

Had service provided very quickly when I called Choice Home Warranty

4 years ago

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Robert Charles Warren Henderson, NV

easy to communicate claims done in a timely manner professional courteous

4 years ago

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Verified Customer

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PATRICIA Riverdale, GA

They are there when I need them. I only needed them 3times within the last 5

4 years ago

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Verified Customer

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Daryl Gray

Love best choice, there are quick and very professional. Always on point

4 years ago Edited July 8, 2025

Choice Home Warranty Reviews