Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Lionel

Most appliances are covered but there are some that they don’t that you wish they did, they don’t replace hoses. When needed they do bring talented contractors.

7 years ago Edited January 10, 2024

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Janine Bartlett, IL

I was very disappointed with each of my 2 service requests. My dryer was not working properly, they determine it was because there was too much lint and refused to fix it. Similar situation with my refrigerator, too much dust. I decided to cancel but only got 1/4 of what I paid. I reviewed my product manuals and neither suggested any type of preventive maintenance.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
CHW

May. 9th, 2019

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Brenda Brown

The service was scheduled within a day of request for air conditioner service and completed within one hour of arrival.

7 years ago

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O. Moore Baltimore, MD

I chose to pay over a $1000 for a 3-year warranty and am being notified now that my warranty is almost due for renewal. Yeah right. . . I was totally disappointed and utterly upset that this policy did not cover several appliance issues that I had during the duration of my warranty. This was a total waste of hard earned money!!!

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
CHW

May. 9th, 2019

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Joan Spring City, TN

The customer service is horrible. You get talked over and shifted from one person to another. If you cancel the service , there is no refund for what you have already paid. I called to revise the roof coverage and never got to that point. It was sad for a customer to be treated like that from company employees. Never do business with this company. If the service they provide is anything like the customer service it is definitely not worth the price or the time .

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
CHW

May. 3rd, 2019

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INEZ D WILSON Shreveport, LA

I believe that Choice Home Warranty are finding contractor that are replacing good quality merchandise with poor qality merchandise I really want out of my contract but I paid for 4 years I have 2 left & I can't get a refund

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 3rd, 2019

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KRISHNA SHETTY Chandler, AZ

Choice was quick to respond, its contractors for job are good and professional and prompt. At least that is what I observed in my limited experience.

7 years ago

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Sheila Sebastian, FL

I purchased home warranty last May, 13 month contract. I made my first claim Sunday when my water heater started to leak. Subcontracted plumbing technician came out and confirmed it was leaking and needed to be replaced. The claim was denied because they do not cover the tank. You know, the part that holds the water, in the water heater. Could not tell me the part of the water heater that was actually covered, yet listed WATER HEATER as an appliance that was covered. Cancelled my policy effective immediately. Don’t want to waste anymore time with company that misrepresents it’s coverage.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
CHW

May. 3rd, 2019

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Disappointed customer Jackson, MS

I was very disappointed in a recent claim on an appliance that broke. Choice Home Warranty refused to fix it and offered a fraction of it's value to replace it. Actually the monetary amount offered would not purchase a bottom of the line new appliance. My case manager offered little assistance an could only quote terms and conditions of my policy. Choice Home Warranty advertises that they will cover such appliances but beware of what "covers" means. I'll read the fine print next time.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
Choice Home Warranty

Apr. 29th, 2019

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Patricia Patton New Orleans, LA

I called choice because my washer was making a funny noise. the repair man was on time and immediately found the problem.

7 years ago

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Cory Pantel Port Saint Lucie, FL

Truth about Choice Home Warranty: They lie to customers and their warranty only covers about 1/2 of the repair cost if they cover it. That's after you paid the deductacble of $100. Contractors: are regularly cheated out of 15% of the repair bill submitted due to schemes developed by CHW to thwart payment responsibility. And not getting paid at all is fairly common also.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 24th, 2019

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Chip Hamilton Leander, TX

Extremely slow in responding and getting a contractor on the job. Had a dryer issue that took 5 months to fix. Assigning a contractor, ordering parts, receiving the wrong parts, then not getting all the parts needed. Choice washes their hands of the problem once they "assign" a contractor. Useless to contact them. They just refer you back to the contractor. Then the contractor charges for the service. The garage door option doesn't cover anything except the motor. I'm coming up on renewal and get bugged constantly to renew. They gotta be kidding. This is an elaborate prymid scheme.

7 years ago

Reply from Choice Home Warranty

We regret to hear your dissatisfaction a member of our Consumer Advocate department will contac you shortly .

Apr. 29th, 2019

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Peter Miller Tarpon Springs, FL

Choice Home Warranty offered me a good faith payment for a claim that was not covered under their policy. I feel that was a fair resolution to the issue.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 12th, 2019

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Christina Erickson-Hoffman Prairie Village, KS

Jayme is top notch and so are all the folks that have come out to my home for my basement issues - THANK YOU JAYME AND CHW!!

7 years ago

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Lnda Duggins Ballwin, MO

i WAS TOLD MY WATER PIPE LEAKAGE WAS COVERED ONLY WHEN THE REPAIR MAN CAME OUT HE SAID IT WASNT COVERED I NEEDED THE WORK DONT SO I HAD TO PLAY THE 329.00 INSTEAD OF THE 60.00 . THIS IS MISREPRESENT OR MAYBE FRAUD AS I WAS TOLD IT WAS COVERED. IS THIS A BAIT & SWITCH? I HAVE NO PROBLEM WITH THE COMPANY U SENT OUT JUST TO PAY THE MONEY I COULDNT AFFORD. ILL BE LOOKING FOR ANOTHER HOME WARRANT COMPANY AS MY 1ST USAGE WAS A DISAPPOINTMENT

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Apr. 19th, 2019

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Aroul Ramadoss Phoenix, AZ

Run away from this company if you encounter them. They don't honor the warranty for any expensive repairs. They will not return any phone calls during escalation process. I am a licensed real estate agent and have received complaints from many clients. Also, experienced it first hand. They will also take the $75 deductible and then deny you the service using generic excuses like lack of proper maintenance.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 19th, 2019

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Jose Garcia Alpharetta, GA

After putting a claim to repair HVAC, I had to wait 2 days in extremely hot weather for a technician to show up with no working AC just to get a diagnosis. The technician took another 3 days to submit the diagnostics to the company. After a week I received a denial of the claim stating that the reason for my unit not to be working is a maintenance issue; therefore not covered by the warranty. I am a general contractor, and I can definitely tell you it is not a maintenance issue. They refused to cover it. Complete SCAM. Do not buy this warranty.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 19th, 2019

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L M ALEXANDER Dallas, TX

I had a 2-yr policy and initially, was satisfied. However, sometime during that time, the company quit replacing appliances, and now just send money for replacement, (they say). The amount they stated as averagement replacement for a washing machine was #299.99, which is totally inadequate. After several appeals to CHW, it was stated that they only replace WHOLESALE prices. Their highest offer was $400.00 (still not enough). As a consumer, I do not intend to renew.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 19th, 2019

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lisa johnson Nashville, TN

I gave them a 1 and that was too much. I felt I was very mislead from my initial conversation when signing up for this warranty. Now time to use it, NOTHING is really covered! I wish i could have recorded the sign up conversation and all the YES we cover that. My purpose was to have coverage for damage items (not cosmetic damage) but they only cover a very minimum of hardware items. Really not worth it. Look at all the money you spend plus pay your service fee to be told NOT COVERED. I will make sure to contact the BBB and report this scam.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Kind Regards,
CHW

Apr. 17th, 2019

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Abby Dayton, OH

If I could give 0 stars I would. The contractor who came out said we need a new water heater. He said he was going to make sure that happened because of how bad ours was. We moved into a house that had been vacant for almost a year. It took a month for us to find out that they were going to do nothing about it because WE (not the previous home owner) didn’t take care of it. So I basically paid $65 to find out Choice Warrenty is useless. Don’t waste your time or money.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 12th, 2019

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Gich St Louis, MO

Choice home warranty is a ridiculous company. They do not want to cover what the warranty covers . I would give a zero star but then it would look like I did not review . Sad company. Stay away and choose another company. So if your Real state agent or the home seller is choosing this company . Tell them no deal. Pick another company I wonder if this company is ran by Democrats ?

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 12th, 2019

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Tracy Maurer McDonough, GA

When I purchased everything was great. When I filed a claim they try to get you to do everything on line instead of talking to a human. Customer service rep was nice. Service tech showed up, performed diagnosis and submitted the claim which was declined. Found out from the service tech that this is a common practice. They find something in the diagnosis or repair that is excluded and deny the whole claim leaving you with the bill. After all, they already have your money, why would they pay anything out, that's not good business. Needless to say I am canceling my policy

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

CHW

Apr. 12th, 2019

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Richard Holmden Exeter, MO

Sales representative was very professional friendly and knowledgeable he was very helpful in answering my questions about the policy I was about to purchase.

7 years ago

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William Nangle Oxford, CT

Do not choose this company!! Waiting 7 days for dryer repair. Keep telling me Seaeching for a certified technician in your area. They want me to hire someone and submit the expense. They obviously have no business relationships with businesses in CT.. The second claim was denied for a water leak at an elbow. They don't cover corrosion. Customer service very poor. Canceling coverage and going with a reputable company.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Apr. 17th, 2019

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Huimyong Lee Cypress, TX

I never got things fixed the first time. The technician will come out and would not know how to fix it. Takes weeks to fix one appliance by calling Choice back numerous times talking to technicians, etc. etc..... Choice never resolved the problem at the first time. I had to go through 2- 3 companies & will take weeks. This time, they declined to fix my exiting water heater. It took them almost a month to tell me that they are not going to fix my water heater. I do not recommend this company! Horrible service!

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 5th, 2019

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Jerry Shingleton

They're reliable. They're responsive and when I have a problem like they come out right away. They do good work and it's guaranteed.

7 years ago Edited January 10, 2024

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Gregg Arnold Conroe, TX

I am researching warranties and after adding my phone number to their website, Choice Home Warranty called me before I even got off their web page. The sales person was pushy, and kept offering me his next best deal, I told him I was looking for price and product, but when I told him I need to do more research, he said I obviously was not looking for either if didnt choose them, told me I was contradicting myself and hung up on me. Sorry, but Im surrounded by jerks all day, I'm not gonna pay money to someone to be one to me. I'll look elsewhere.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 5th, 2019

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Melody Pearcy, AR

I went online to look at what they had to offer and I did not even have a chance to read what was on the site and I receiy4 calls from sales trying to get me signed up ! To much to quick !!!!

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Apr. 5th, 2019

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Cathy Harriman, NY

Called for service and it took the service rep four tries to get my name right. Then she kept putting me on hold only to finally tell me the drip in my bathroom faucet was not covered. Asked to speak to a supervisor and she said none were available Was on the phone for 35 minutes to schedule an appointment. Terrible service. Will not renew my contract

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Kind Regards,
CHW

Apr. 4th, 2019

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Stephanie Minneapolis, MN

I haven’t signed up yet, but definitely WILL NOT with my experience with them so far. I said I was interested in their warranties 2 days ago and have since then been called 8 times, have 3 voicemails, numerous emails, and had somebody blow me off an hang up when I said I couldn’t talk because I was at work. Every time I have talked to somebody they have tried to get my credit card information. I don’t feel like they really care, they just want my money. The oppressive number of times they have tried to get my information makes it feel like a scam.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Apr. 4th, 2019

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Sue Watkins Republic, MO

Your service candid a great job. He was on time, kept me informed and understood my problem. I would highly recommend him. Thank you,

7 years ago

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Sandra Hutson St Louis, MO

U think this company is a joke. They a guy out for my washer front loader and they reduawds to cover the washer even though the guy who inspected it said it need needed to be replaced. Same with the hot water heater. Why have it if they don't replace ir fix?

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Mar. 27th, 2019

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Darla Loggains Newark, TX

Abo I bought a 3 year policy and was told that if I didn't like the policy after a year I could get a full refund on the last 2 years... this is a lie... I had a washing machine issue that took them over a month to send out 3 different companies before they completely destroyed my $650 washer machine and gave me a check for 300 to replace it... I live way out my country it was hard not having a washing machine, if that had been my refrigerator my AC or my heat I would have been totally screwed! All I want is my 600 back!

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 26th, 2019

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Charles carney Cumming, GA

Went online to get a quote. Within a few minutes of providing an online quote I received a call from a fast talking salesman. He tried several times to close the sale. I told him I was still shopping and wanted to check reviews. Once he determined he was not getting a sale today he became angry and abruptly ended the call. Not the type of people I would want to do business with.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Mar. 22nd, 2019

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Karrie Stickler Glendale, AZ

Do not get your insurance with them. I had a 34 year old water heater that was leaking and they refused my claim. The contract did say they don't cover anything that retains water, but really, do they think water heaters last forever, it's 34 years old for goodness sake. I cancelled my policy, read your contact very carefully. There find print will get them out if paying for just about everything.

7 years ago

Reply from Choice Home Warranty

We regret to see you go Karrie. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Mar. 22nd, 2019

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RINKU WADHWANI Demarest, NJ

Stay away from them. I signed up with them for 4+ years. When I filed a claim to come and fix the refrigerator. First they kept canceling the appointment and finally after a month the person who came, spent less than 5 minutes and said compressor was not maintained so they will not cover. I finally called someone on my own and they changed a panel and fixed it, there was no problem with the compressor. CHW is a scammer just like their subcontractors. I would like to cancel my contract but even then they bill every month. I do not recommend this company at all.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 20th, 2019

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Lou M New Port Richey, FL

Seth was very helpful in explaining the different plans and options and for arranging a senior discount to boot! Was very pleased with our interaction.

7 years ago

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ron b. Camden, DE

Although I haven't had the occasion to use their services, the cost and professionalism always made it good to know pf I need them they are there.

7 years ago

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Bet Antioch, IL

Rude rep right off the start. Too pushy to get me to sign online and overly pushed your DEALS. THEN I Reviewed complaints on the web and Facebook groups just like yourselves with their nightmares dealing with your company. Too many lies and hidden wording they experienced with your contract. Let’s not forget the unqualified contractors who you recommend. And pro rating the appliances...what a joke....No thank you. You may have been a great company I. The beginning, however you have lost the trust of customers.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Mar. 12th, 2019

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Concett a Fulkerson Glendale, AZ

I am very dissatisfied with your company and tell everyone I know, including all realitors I know. It is never mentioned in your sales pitch that you don't pay retail for a replacement , and the money you offer is a joke. Your last rep informed me that that there was a new range at Home Depot priced at $379,(she offered $349.99. We went to Home Depot website and found NONE for less than $800. You are rip-off artists.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 12th, 2019

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Debra B Conyers, GA

ONE OF THE WORST COMPANIES !!!! Buyers, please choose someone else! This company is HORRIBLE !!!! I've been waiting for almost a full week for a hot water heater to be replaced. Since they will not make any more money on me, they are giving me the runaround and pretending the technician is not calling them back. Said I could ask for another tech, but would have to start the entire process all over again!!!! I won't be renewing my policy with them again EVER !!! DO NOT SIGN UP WITH THEM!

7 years ago

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Cynthia Santiago San Antonio, TX

HVAC went out and they are trying to say it was due to an "electrical" surge. Total BS. My husband has been an HVAC technician for 30 years and never had an electric surge happen that caused an HVAC to burn out. Many other reasons but not a surge. Now I have to get an attorney involved and file a BBB complaint because they want to find outrageous reasons to deny your claim. To boot, husband had knee replacement surgery so we have been home for weeks, no surge ever, no tripped breakers. They think they can just make up reasons to deny a claim.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 11th, 2019

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Joe Cordova, TN

I had a claim for a toilet. It was determined it needed to be replaced. I was offered $250 to replace it. My home is valued at $550,000.00 . My toilet is a $1,200.00 toilet. so I was caught off guard by the low ball offer. They said they can only replace at a builder grade. I went with this company because it was recommended by my agent. This company is the worst, they try to short you on your replacement, customer service agents are rude. I plan on canceling my service.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 5th, 2019

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George Wagnon San Antonio, TX

They have always been right own when I called them and the people they called always come right out and usually get it fixed in one day.

7 years ago

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DEE COMBS Omaha, NE

Customer service representative was very friendly, helpful and explained process to me. He made sure I had my confirmation number.

7 years ago

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Latoycia Smith Chicago, IL

This was my first claim, the service provider came the same day the claim was made, within the allotted timeframe and resolved the problem.

7 years ago

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Ljt Goldfield, NV

Enrique came when he was supposed to, calling first. He immediately knew what the problem was and fixed it. He was SUPER!!

7 years ago

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Allen toups Metairie, LA

Not sure about service just enrolled. The person on the phone was applying a little bit to much pressure to join. I needed the contract so got it, hope I’ll not be disappointed.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Feb. 28th, 2019

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Zul Abbany Cary, NC

I am very disappointed with CHW. They declined repairing or replacing a coil on my air conditioner on the basis that the unit is 10 years old. Beware buyers CHW do not honor their warrant if the cost of repair or replacement is high. Their Claims manager, April was totally cold towards my appeal . I cancelled my contract on the spot. Buyers Bewars.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Feb. 28th, 2019

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Meagan Hernando, MS

I had a claim for a washing machine. It was determined it needed to be replaced. I was offered $300 to replace it. My washer is a $700 washer so I was caught off guard by the low ball offer. I declined it and a case manager called me. I got the amount up to $450 but I am still unhappy because I was told if I ever need a replacement it would be something of similar value. This is not true. I feel like I was lied to just so I would sign up. I will probably be cancelling my warranty and going with another company.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 27th, 2019

Choice Home Warranty Reviews