Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Matthew Dewey Clarksville, TN

Have now had 2 claims denied. Warranty is useless if they find a reason to deny every claim. Instead of a sense of security, they made a bad situation worse. Wasted time waiting to be denied when I could have been getting things fixed. I've spent 3 times what the warranty cost to fix my plumbing and HVAC. This warranty is useless!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 27th, 2019

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Emil Damron Maryville, TN

Very personable, helpful with our needs. Explained any questions I had . I liked the choices available.

4 years ago

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Tony St. Petersburg, FL

Would not repair and replace a cartridge in the shower to stop a leak. Also, would not fix a toilet leak but the repairman still came out knowing those were the 2 issues. The company came back with: You should have read your contract. Will be cancelling the service. In the contract it states it covers “plumbing issues” Uh-huh

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 27th, 2019

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Veronica John Newport News, VA

As a senior, great monthly cost, low repairman cost. Company works with you if the appliance cannot be repaired.

4 years ago

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daniel kavulu Lubbock, TX

The rep was respectful, explained scenarios and different plans. generally he was through and simple to follow.

4 years ago

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Jenny Maggiore Silver Spring, MD

The customer service people at Choice are always promptly responsive; however, their recommended contractors sometimes take a bit longer.

4 years ago

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Brendolyn Hogh Birmingham, AL

The salesman was Great! He did a fantastic job in offering me options for every no I said. He is a Winner!

4 years ago

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Carrie Stevensville, MD

The gentleman (I believe it was Freddie) who helped me this morning (12/519) was very patient, knowledgable and kind.

4 years ago

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Michael M. Wichita, KS

You pay money for a warranty so then you have to pay a service fee to be told that it's not covered. Then you have to pay somebody else to come out and fix it and pay another service fee because the home warranty only covers certain aspects of something that is broken

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 29th, 2019

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Carol Nines Temple, GA

The information I was given about this program made me feel good about my decision to purchase the warranty.

4 years ago

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Teresa L BARKER Sugar Land, TX

The Technician was punctual and polite. He assessed my problem and fixed it. In and out in less the half an hour.

4 years ago

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Dorothy Prescott

They refused to pay a plumber for a hole in water pipe, said it had rust and corrosion on it. The Plumber told then it didnot have either. Also I have been waiting for a part on My Microwave for over two months. I would not buy from this company again.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

In reviewing the Microwave claim the part that was needed for repair was on back order and the technician did advise you of this.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.

CHW

Nov. 22nd, 2019

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diane stepp Pahrump, NV

Very happy with my experience. People who came out were very polite and professional and explained things to me.

4 years ago

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Rodney South Bend, IN

You only cover small items that are easy fixes cheaper than the co pay. I think you are a scam, never had a home warranty that deny so many claims. Good thing I already had decided not to continue service with you guys. Called my new Warrenty company (Amazon) right after you denied me and got the problem fixed right away.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Ron Latimer Bossier City, LA

Very informative! and through with explaining what choice home warranty have to offer and reasonably price as well

4 years ago

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Harry North Fort Myers, FL

Having the policy I was able to get my washer fixed instead of just junking it and having to buy a new one.

4 years ago

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Richard Gurian Cape Coral, FL

I have had Choice for 5 years. They manage to exclude everything that should be covered. I paid for additional coverage for a pool heater and when rejected they said they don't cover heat pumps (and that is what is a pool heater is. Stay away they are shady operators and have been sued by the State of New Jersey!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Jerry Kaschak Hiram, GA

Joanna was awesome to work with , told her what I needed and she got me fixed up and then some.. Thanks

4 years ago

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Harold D Palmquist Carbondale, IL

we have had CHW for years and never a problem , always fast and courteous. Would recommend to anyone!!!

4 years ago

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Dlz Roswell, GA

My Garbage disposal stopped working, I submitted a claim. Three days later I got a new one installed and paid 45.00 Dollars!

5 years ago

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Geunevieve Saintilus Fort Myers, FL

Sent them an e mail because I had an issue with my bathroom, got a response right away and the next day the plumber contacted me

5 years ago Edited September 14, 2021

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M Bullock Van, TX

If it could be 0 stars it would. Don’t buy this crap. Only tried to use it 1 time on my heating unit and denied the claim to fix it. It was a valve in the outside compressor unit. That is part of the AC and heating unit. It’s just a big hassle and time wasted. They want your money but won’t pay.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 4th, 2019

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nancy chadwick Tilghman, MD

This is a sham co. It took over 2 mts. to find a provider willing to work with them. They lie to your face. They schedule people to come out and most do not show up or cancel. When a co. finally presents an estimate, they say they did NOT receive it, but SUDDENLY they realize that your problem is not covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 1st, 2019

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Ms. Thomas Bellwood, IL

I had a back-up drainage problem that caused considerable inconveniences. The problem was fixed quickly and neatly.

5 years ago

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george weiss Sewell, NJ

service was good! problem with my heater was properly fixed! service man was prompt and very knowledgable!

5 years ago

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Michael CARL Weaver San Antonio, TX

Great service at a fair price. Myself and another family member have been pleased with Choice Home Warranty.

5 years ago

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John E Garrett Columbus, OH

This is a very bad company to get a home warranty from very hard to deal with and they take it all take care of the clients and don't do what they promise do not ever file a warranty from now you will regret it do use whatever excuse they'd cats and not pay

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Oct. 10th, 2019

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Jay Chester, SC

Choice home warranty is not a reputable warranty company. they scam their policy holders as well as their service providers. pressure service provide to find something to void the claims. choice make service providers wait 45 to 60 days before receiving payment and will withhold payment for 365 days if they stop working for them.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Oct. 4th, 2019

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Ann Cedar Rapids, IA

The gentleman that I spoke to -James) was very thorough, patient to explain things, courteous & very personable.

5 years ago

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Peggy King, NC

Very fast response time. Air conditioner went out got a tech out the next day. All fixed and very easy

5 years ago

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David N Hayward, WI

This company does not pay claims for which they have contracted for, refused to pay claim after taking over 2 months to respond for inoperable furnace due to an internal component that they said they do not cover which is not defined in their contact,

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Sep. 23rd, 2019

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Jerry Berkeley Springs, WV

These are the most pushy sales people I have ever had the displeasure of speaking to. I wouldn’t recommend this company to anyone they will try to push a warranty on you and when you try to cancel a policy it takes an act of Congress.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Sep. 19th, 2019

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Shirley Mabank, TX

You wear us out with the phone calls even after we have renewed. Service is finally getting better in our area with better companies. It is sad that they have to wait 30 days for payment.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 19th, 2019

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April Branson, MO

Home Choice Warranty did not fit my budget. That isn't why I giving it one star. The customer service was absolutely horrible. Not only did the representative not listen to me but he was rude and hung up on me. I'm still in disbelief T how terribly I was treated.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 12th, 2019

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Edwina Hughes Charleston, SC

The sales person with whom I spoke was most informative and kind. She thoroughly explained the program to me without force.

5 years ago

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Ashonda Semmes, AL

Frauds. Denied my AC claim stating that it’s not normal wear and tear. Then they took days for an unprofessional person to contact me to come out. Stay far away from this company. After my contract is up i will not be renewing.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 10th, 2019

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JCS San Antonio, TX

Apparently the Labor day holiday is too much of a major holiday to have the authorization department open. Customer service is always open since they outsource their calls to another country. Lesson learned. Make sure if something breaks down make sure it doesnt happen on a holiday. Long time customer but not for much longer.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we appreciate your feedback.

Sep. 6th, 2019

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Eileen M Lamb Dixon, IL

They lied about having service people in my area. After waiting for weeks, they told me to find my own repair man. I think part of the advertising for their company is about how they'll take care of everything. Ha. Then they denied the claim on my water heater. So I'd rate them a zero.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Sep. 6th, 2019

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Amanda P. Phoenix, AZ

If I could give 0 stars I would. The list of exclusions is twice as long as what is covered. I was promised there were no exclusions over the phone or by the salesman. When I got the actual booklet 2 weeks after I signed on, I was shocked to see the blatant lie in front of my face. 4 out of 5 claims that I made were denied due to exclusions.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 30th, 2019

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gwendolyn edwards Panama City, FL

needs to be called bad choice. service company was sent to my home there 5 min. cost $60 dollars looked at my fridge and called choice home warranty said they would cover it but later refused to what a scam. they only want your money and find some excuse not to cover anything what a ripoff save your money

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 30th, 2019

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Laura A Pedigo Virginia Beach, VA

Getting someone out to check water heater was fast and easy online. The technician was professional and informative.

5 years ago

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Debra F Bowen Rochester, NY

I have used this service several times and I recommend it to any homeowners buying existing property that may need fixing

5 years ago

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Monica Greenville, TX

Don't put you money o this trash Insurance. THEY GET ON STAR BECAUSE THERE ISN'S A LOWER RATING Paid for more than year just for nothing. when I put a Claim DENIED. I call to many times and complain but this trash insurance never help whit my problem.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 22nd, 2019

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Gary M Mazur Lewes, DE

I find that this company is not helpful at all in resolving problems. 2 years ago I would have had a cold house because Home Choice could not find a technician. Then they would not cover the cost of the repair. Home Choice is a Scam in my opinion. I’m glad this company is being sued by the states of Arizona and New Jersey for miss representation

5 years ago Edited January 10, 2024

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TiaG Chincoteague, VA

Great customer service, and best affordable Home Warranty co. So happy to be on board! Thanks, Tina And Terry

5 years ago

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James P. Burke III Accokeek, MD

From the initial phone contact to the job completion the overall customer service was friendly and professional.

5 years ago

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William Robinson

Your service was very quick and professional. Big Mike was here on time and fixed our problem in a matter of hours.

5 years ago

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Courtney Katy, TX

I wouldn't waste your money. You think its a good deal, but when an issue comes up and you try to make a claim they have you refer to the contract sub section whatever and you see most of the items that need work are not included in the coverage. You don't realize this till after you signed up and paid them.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 13th, 2019

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Dave Litz Grain Valley, MO

This company is terrible when it comes to customer service! I waited for the technician to come yesterday and they never did. No call or anything to let me know. When I emailed HCW, they did not care that my time was wasted and sent me generic emails to my issue! Take your business elsewhere!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Our records show that the technician has come to your home and made the repair.

Aug. 15th, 2019

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audrey431 Meraux, LA

Service was quick and fast. I truly appreciated how quickly my air conditioner was repaired and being back in cool air.

5 years ago

Choice Home Warranty Reviews