Choice Home Warranty: Read 46,187 User Reviews From Real Homeowners

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Mary McCoy Fayetteville, NC

They always seem to have a reason that something isn't covered. When they do work, however, it's very good.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

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Verified Customer

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Joseph Klock Farmington, MI

What the salesman sold me an what's really covered is a crime! Choice changed pool filter i had to pay for fittings to their contractor!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 29th, 2022

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Verified Customer

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Rudolph Montgomery Jr Jacksonville, NC

Not consistent with anything, company/client relationship is horrible!! Perception is that they work with and for the vendor and not the client.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 29th, 2022

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Verified Customer

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Amber Rose Smith El Paso, TX

Because my experience has been terrible minus 1. They find loop wholes for everything and so many issues. I am looking for a new company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 29th, 2022

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Verified Customer

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John R Sanders Sr Port Saint Lucie, FL

If you paid in full for a contract you would expect service , since March of this month my garage door still haven't been repaired.

3 years ago

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Theresa Cramer Fisherville, KY

We purchased a brand new microwave and we filed a claim. We were given a pittance to replace it. It ended costing $600 to replace it

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 29th, 2022

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Verified Customer

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Jerri Gatlinburg, TN

I haven't received the service I requested. I need them to come look at my air conditioner and they never did.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Jessica

They were able to fix my built in microwave and it is working perfectly.

3 years ago

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Annie Killeen, TX

When I had a problem they fixed it right away.

3 years ago

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Tammie Griffin Ellenwood, GA

Very professional, knowledgeable and fast

3 years ago

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Juanita De La O Odessa, TX

Always fast to get someone very very pleased

3 years ago

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Mikelle Streicher Daytona Beach, FL

One call & the job was done well & right

3 years ago

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Lucy Li Las Vegas, NV

Fast respond always and good customer service,

3 years ago

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Miriam Roe Mesa, AZ

Choice has always has come to my rescue promptly

3 years ago

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Nanci Carmella Oshkosh, WI

CHW were prompt on getting the technician I needed

3 years ago

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Lawrence Catcott Apache Junction, AZ

New air conditioner installed within 5 days

3 years ago

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STEPHEN WALES Hot Springs Village, AR

they do what they say an send good people too do the work.

3 years ago

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Enrique Marquez Rochester, MI

Eveytime I need assistance every issue it's resolved

3 years ago

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Abbot Ware Pawleys Island, SC

Always have responded quickly to solve the issue

3 years ago

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Anthony Crupi Selden, NY

Very helpful and done in a timely manner

3 years ago

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Sharon Greco Fort Lauderdale, FL

They respond right away when I call for service.

3 years ago

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Valerie Murray Grants Pass, OR

We've only used it a couple of times and it was fine.

3 years ago

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Robert A Schrader Reynoldsburg, OH

The service man was on time and very pleasant to work with.

3 years ago

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Robert Romans Reynoldsburg, OH

Very attentive in response to my needs.

3 years ago

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Rosetta Lawrence Humble, TX

Quick appt and repair turnaround for disposal

3 years ago

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Leonard lowrey Marietta, GA

They honored my needed repairs by replacing defective items

3 years ago

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Esiquia Phillips Galveston, TX

They responded fast and I was able to get my plumbing fix.

3 years ago

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Rosa Calabash, NC

Responsive, quick, lived up to the contract

3 years ago

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Janice Coleman Franklin Port Saint Lucie, FL

It is easy to contact them if I need something repaired

3 years ago

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Gwendolyn Washington Fayetteville, NC

Quick response after I reported the problem

3 years ago

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John Gipson

They are very quick in getting repair companies out.

3 years ago Edited January 10, 2024

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Verified Customer

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Edward G Linhart Azle, TX

The washing machine was repaired in short order.

3 years ago

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Tiara Dantley Tallahassee, FL

I've been able to get quick appointments when needed.

3 years ago

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Gwendolyn Lockett Houston, TX

Because they r always quick to get someone out to you

3 years ago

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Darryl Slaughter McDonough, GA

Excellent everything was handled in a timely manner

3 years ago Edited January 10, 2024

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Paula Oliver Calabasas, CA

When I need them they was there as soon as possible

3 years ago

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Sandra Felsenstein Plano, TX

They are great but sometimes you have you wait several days until they come.

3 years ago

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Nancy Largo, FL

There good about getting you what you need to get things fixed

3 years ago

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Toni Skinner Madison, AL

Issue with "replacement value" is not accurate because they do not pay what the replacement would actually be.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Verified Customer

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Nee Allison

I love the services provided by Choice warranty

3 years ago Edited December 2, 2025

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2022

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Verified Customer

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Vickie Bond

This company is a joke they do not stand by what the warranty states supposed to replace appliance with same features and only offered less than half to what it would cost to replace it. Plus they don't vet the companies they sent out and when I checked they had terrible ratings on the BBB. I have had to use companies I trust and pay myself. Run from this company.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2022

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Verified Customer

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Kelly Arthur Franconia, VA

Been waiting 3 weeks for a response on two separate claims!! Have sent emails and contacted my sales rep Simon with NO return calls.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 23rd, 2022

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Verified Customer

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George Nichoalds Hot Springs Village, AR

We were pleased with our new AC/heat unit.

3 years ago

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Jayanta Kumar Naik Elgin, IL

I have received excellent service within 24 hours.

3 years ago

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Linda Heinz Green Mountain Village, CO

Prompt reply time. Good customer service.

3 years ago

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Prak Sinha Houston, TX

Hassle-free, fast, professional handling and processing.

3 years ago

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Verified Customer

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Rbh Port Saint Lucie, FL

Easy to deal with quick response good value

3 years ago

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Verified Customer

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DON Ooltewah, TN

32 days before I GOT A WASHING MACHINE.. YOU ALWAYS HAVE TO ARGUE.. YOU PAY A LOT MORE FOR SAME ITEM THAN WHAT YOU RECEIVE FROM C/H/W..

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Verified Customer

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Barbara Stagner Weatherford, TX

did not cover replacement of AC unit, only paid for a part. I had to pay for the new unit.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 9th, 2022

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Verified Customer

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Richard Yarges Toledo, OH

They are working with a no-show company. He came on April 15th and we haven't seem him since.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 9th, 2022

Choice Home Warranty Reviews