Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

star star star star star

Giovanni Genio Apopka, FL

A very dependable company when ever you call the know and understand your needs the get on it ride away

5 years ago

star star_border star_border star_border star_border

Donna St Louis, MO

This is the worst plan I have ever since owning my home they do not pay claims they deny claims on the 1st attempt and they do not pay claims. The claims represented as do not return your phone the worst plan I have ever seen. There is a class action suit against them. They are fraud. I wish I can rate them a zero.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience therefore; we regret to hear that you had a less than satisfactory experience. Our Consumer Advocate Department will internally address this matter and contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 8th, 2019

star star_border star_border star_border star_border

Unhappy Customer

Called in per the email for discount and the sales rep "Nathan" kept prompting me to purchase 3 and 5 year plans! He was disrespectfully persistent and after I let him know I was only interested in the year plan he hung up on me! Will not be recommending to nobody!!!

5 years ago

Reply from Choice Home Warranty

We thank you for joining our family and appreciate your feedback. In regards of your concerns with our Sales Representatives we have forwarded your comment to the Director of Sales in efforts to promote our highest-level practices and quality assurance among our representatives.

Aug. 8th, 2019

star star_border star_border star_border star_border

Mineshkumar Patel Laurelton, NJ

Rude Customer Service. Never Give out credit card info before u are 100% sure to purchase. Sales Representative are Rude and Asshole. Don't Trust Sales Representative. Look at the review for this company online then decide to buy it

5 years ago

Reply from Choice Home Warranty

We thank you for joining our family and appreciate your feedback. In regards of your concerns with our Sales Representatives we have forwarded your comment to the Director of Sales in efforts to promote our highest-level practices and quality assurance among our representatives.
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 8th, 2019

star star star star star

Ralph Bishop, MD Huntersville, NC

Once I reported the problem, the response was immediate and the repair was completed the next day (within 24 hours).

5 years ago

star star_border star_border star_border star_border

Quintelle Mitchell Canton, GA

The overall worst home warranty company ever. I would not recommend them to anyone. I’ve been waiting since June to get my microwave fixed. Every time I call choice they act like they don’t care and just tell me to call back the next day. So I advise you to stay away.

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 9th, 2019

star star_border star_border star_border star_border

Jeanette Irwin San Antonio, TX

We had Choice Home Warranty for one year..the LAST time we ever do business with them! They would constantly deny our claims..One was for a toilet that leaked. The man came out..tried to sell us a water softener and then later said Choice had denied the claim. Choice proceeded to deny all of our 3 claims the rest of the year.

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 7th, 2019

star star_border star_border star_border star_border

Yuka Soule Windermere, FL

I cancelled my policy because of their terrible services. I haven’t gotten a refund check of $1901.00 for over a month. I emailed them every day but no responses. When I called, they put me hold for forever or hang up when I got through. This is an illegal act of keeping my money for no services.

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback as your experience will not go unnoticed, we have forwarded your concerns to the Director of Customer Relations in efforts to internally address this matter and uphold our highest level of quality assurance among our representatives.
Our Consumer Advocate Department will contact you shortly to address your needs.
Regards,

Regards,
CHW

Aug. 7th, 2019

star star_border star_border star_border star_border

RRAO Pensacola, FL

CHW is a scam. It took them 3 weeks to send a technician after we placed a claim for our A/C unit. Came to know none of the local companies wanted to work with them because CHW don’t pay them for 2 months. CHW only pays 30% of the total cost and rest is for the policy holders to cover. Be warned. The Choice Home Warranty is a SCAM.

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 7th, 2019

star star_border star_border star_border star_border

Kim Ponder, TX

My washing machine was making a funny noise. A tech who barely spoke english spent less than 5 minutes in my home and reported that the washer had been overloaded and misused in an abusive manner. Buy an American Home Shield Warranty instead of this scam.

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 9th, 2019

star star_border star_border star_border star_border

Ebony Aurora, CO

I've been a customer of Choice Home Warranty for a few years now. Each time I've submitted a claim it was denied. It's not worth it! Your best bet is to save the money you' d pay them and put it in an emergency fund for unexpected repairs.

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 2nd, 2019

star star_border star_border star_border star_border

ERIC c CHRISTENSEN Hoffman Estates, IL

NO STARS NO HOT WATER FOR 5 DAYS NOW TECH WAS RUDE AND SAID MAYBE HE CAN FIX IF HE FINDS THE PARTS ,WELL I FOUND THE PARTS EASILY TERRIBLE COMPANY , DO NOT PURCHASE HOME CHOICE I AM GOING BACK TO SEARS , THEY WERE WAAAAAY BETTER

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

star star_border star_border star_border star_border

jose r Kissimmee, FL

I found another company with better price and service(sears)before 30 days I called it for cancel they were really rude and when I took with the supervisor he said "hello, I have just 20 SECUNDS for listen" is the worst costumer service.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience therefore, we regret to hear that you had a less than satisfactory experience. We have forwarded your feedback to the Director of Customer Relations in efforts to promote our highest level of quality assurance.

Jul. 30th, 2019

star star_border star_border star_border star_border

Erin Austin, TX

Awful. We have been without our air conditioner going on three weeks on in Austin Texas in JULY! Technician stood us up, told us he would come if I called choice warranty to give him more money, then Choice Warrenty ordered the wrong part because it was the “cheap” version...still have no air conditioner, super frustrated with company.

5 years ago

Reply from Choice Home Warranty

We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your needs.
Regards,
Choice Home Warranty

Jul. 30th, 2019

star star_border star_border star_border star_border

Sujata V Cedar Park, TX

one star cause i cannot give less than that,,,, they denied my claim due to rust and corrosion!! and when i signed up with them they specifically state that "normal wear and tear" is covered - they did not state that even though rust and corrosion is normal, it will not be covered

5 years ago

Reply from Choice Home Warranty

. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 24th, 2019

star star_border star_border star_border star_border

George H Lady Lake, FL

If you have an air conditioning unit they will do everything NOT to replace it. You need to read all the fine print, not like I did. There are all kinds of exclusions! I had to pay over $5000 for a replacement. Stay away from them!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 24th, 2019

star star_border star_border star_border star_border

Ted pihakis Birmingham, AL

This is the absolute worst company for a home warranty!! They deny air conditioning claims with ridiculous excuses. They make senior citizens wait weeks for a return call in the heat of the summer. Their practices are fraudulent! This company should not be allowed to operate in the US!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 19th, 2019

star star_border star_border star_border star_border

Darius Jones Atoka, TN

I wish I could give 0 stars on this company. It took 2 weeks to get a technician out to look at my AC then Choice declined my claim without knowing the cause of my AC damage. I was advised I could pay to find out the cause and get back with them.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with Consumer Advocate Department will contact you shortly in regards of your concerns. Regards, Choice Home Warranty

Jul. 24th, 2019

star star_border star_border star_border star_border

Angry victim Houston, TX

If I can give a minus 5 Stars rating and I will. This company is run by nothing but bunch of crooks. Not only they do not provide service after their contractor received the service call fee, this company also steal my credit card information and charge me monthly without my acknowledged nor my authorization!! Be aware!!

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 19th, 2019

star star_border star_border star_border star_border

SRT Florence, SC

This company sucks. I went with them because of their price per month but you get what you pay for which was nothing. Looking at these reviews and speaking with tech that came out they never pay anything. I see a lot of folks AC claims were denied.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Our Consumer Advocate Department will contact you shortly in regards of your concerns.

Regards,
Choice Home Warranty

Jul. 19th, 2019

star star_border star_border star_border star_border

Not happy in NY Rochester, NY

MY EXPERIENCE WITH THIS COMPANY IS PRETTY BAD. I AM ON DAY 6 OF MY AIR CONDITIONER NOT WORKING. THEY TELL YOU STORY AFTER STORY AND LIE. THEY POST THINGS ON YOUR DASHBOARD AND DELETE THEM AND THEN THEY SAY THAT THEY NEVER POSTED IT. IF YOUR LOOKING FOR A HOME WARRANTY DON'T USE THIS COMPANY.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 19th, 2019

star star star star star_border

Loc Hoang Burtonsville, MD

Good and prompt service. Responses of a claim within 24 hour range. Technician contacted the customer before coming out for service.

5 years ago

star star_border star_border star_border star_border

Sandra nunez Charlotte, NC

This company is the worst, when they want to sell, they said it will cover everything no matter what, I have been paying for two years, and this is my first claim with my a/c they denied the claim offering me only 250 dollars, now I'm stuck and don't know what to do

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 19th, 2019

star star_border star_border star_border star_border

Ted Pihakis Birmingham, AL

They would not pay for ac repair because of rust on coils every coil has rust especially when it is 15 years old. So I paid for coils it worked for 1 week. then compressor went out and said it my be because it was low on fluid a week ago spending over 4000 they offered 300

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 19th, 2019

star star_border star_border star_border star_border

Tammy L. Charlotte, NC

Run as fast as you can away from CHW. This company pick and choose which claim they will honor. Had someone told me how shady these people are I would have did an about Face when I saw their name. You can get better service from a SHADE TREE MECHANIC.

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 19th, 2019

star star_border star_border star_border star_border

Lloyd Bryant Columbus, IN

They have failed on every claim I have had and it takes 2-4 weeks at least to even get someone to show up to look at anything. HVAC coverage is totally useless if it leaks Freon it must be rust or corrosion which is excluded from coverage. Save your money, you will be way ahead.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 15th, 2019

star star_border star_border star_border star_border

Sandra V Blanchard, OK

Totally ripoff company I ve never had a claim and they wouldn't fix my AC due to a bad diagnostic the AC contractor gave them. I wanted a second opinion done and they wouldn't take it After all tge trouble it was not the compressor like they stated DO NOT USE THIS COMPANY

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 9th, 2019

star star_border star_border star_border star_border

Andy Conroe, TX

They are like any other warranty company. I decided to take warranty after a long time because I don't believe them. But just like I suspected, they try to decline for not fix the issue. They need only your money. Just save money and spend it your self. I will try to get a refund if possible. I am not renewing for sure.

5 years ago

Reply from Choice Home Warranty

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jul. 9th, 2019

star star_border star_border star_border star_border

Tomeka Gardner

I have filed 5 claims with Choice since February 2018 thru July 2019 and all 5 denied. From my pool filter, shower head in main bathroom not working, hot water heater makes a loud taping sound every time I turn on the hot water to other toilet plumbing issues. A total RIP off this company and I would not recommend to anyone.

5 years ago

Reply from Choice Home Warranty

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jul. 9th, 2019

star star_border star_border star_border star_border

Ryan Lakeland, FL

Been without A/C for 9 days tec they put on the job is vague about when he can come this place is a rip off , small children in the house and its summer in Florida,not their problem they got paid already. Stay away if you care about your house and family,its better to just pay a tec yourself at least you wont suffer

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 9th, 2019

star star_border star_border star_border star_border

Devadath Cumming, GA

I had been using Choice Home Warranty for some years and had the second claim recently and they couldnt even assign a vendor for a plumbing issue which escalated the issue. Also their pre approval number doesnt work after business hours so now my claim which is done through a vendor I found is being declined as it was not preapproved

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 9th, 2019

star star_border star_border star_border star_border

Linnis Wallace Washington, DC

THEY COMPLETELY Suck and a waste of Money. They read off this card when submitting a claim and has nothing to do with the claim. They want your money but do not want to pay out. FALSE ADVERTISEMENT. Choice Home Warranty you should off off the market.

5 years ago

Reply from Choice Home Warranty

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jul. 9th, 2019

star star_border star_border star_border star_border

Lu Rene Huntersville, NC

Worst company ever. Do not buy from them. All my claims denied. And vouple of times because they were not sure it was a covered claim, a technician came just to collect service fee and tell you that its not covered! DO NOT BUY FROM THEM! They don’t deserve a 1 star. Tgey deserve shutting down business!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with your experience. Our Consumer Advocate will contact you directly for further assistance.

Jul. 10th, 2019

star star_border star_border star_border star_border

Justin J Charlotte, NC

This company doesn’t cover repairs to the HVAC system so watch out. The sales rep will tell you they cover everything but in reality their coverage is poor at best. Please beware with this company as the manager I spoke with (salahudeen N) was incredibly rude and did not attempt to help the situation at all.

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 9th, 2019

star star_border star_border star_border star_border

Deborah Fausset Houston, TX

Your policy is terrible. You don’t cover items you say you cover. You call multiple times, I tell you the same things over and over but you don’t listen and you don’t do anything about it. It takes several days to get an appointment with anyone. And they never FIX THE PROBLEM OR ISSUE!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jul. 2nd, 2019

star star star star star

John Sweklo Calhoun, GA

Very easy renew process. Just called and it was done in a few minutes. Got instant email confirmation.

5 years ago

star star_border star_border star_border star_border

Jose Kissimmee, FL

Technician came out inspected my AC system said the system needed to be replaced it took Choice home Warranty less than two minutes to Deny my claim have been a customer with then for more then 4 years please do you homework and chose Another company stay away from choice home warranty

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 1st, 2019

star star_border star_border star_border star_border

Suzanne Metzgar Colleyville, TX

Not worth the money. It's a scam. They make getting service difficult and when a service tech does show up, they are low quality. Getting reimbursed for a quote they told you to go get yourself is impossible and they lied about the contract being refunded if you cancel. I have 2 years left and they won't refund anything. Total Scam.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jun. 24th, 2019

star star star star star

John Nunez Chandler, AZ

The repiscentative was very good and explained everything very well.l was very satisfied with the deal l got.

5 years ago

star star star star star

Terry San Antonio, TX

I’m been satisfied with all services. Customer services are great. You get to talk to a person not a machine.

5 years ago

star star_border star_border star_border star_border

Debra Smith Springfield, MO

I’m the 5 yrs I’ve been with them and on three different occasion when I needed an appliance that was new broke down they have all these clauses of stuff not covered and never paid on one of them. Even the vendors don’t want to work fir them cause one told me they delay paying them. Would never recommend this company.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 19th, 2019

star star_border star_border star_border star_border

BODUSM Virginia Beach, VA

This is my 2nd issue with Choice Home Warranty. Both times they said my AC is not covered. They will find a way to justify non coverage. They are also very slow in processing your claim. The truth just needs to be told that is all.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 14th, 2019

star star_border star_border star_border star_border

Marmar Allen, TX

The customer service quality is so bad and the contractors quality is awful . the technician wife came in soon as she got in the door asked how your going to pay for your diagnostic took the money and left they did not fix nothing or install anything.. they looked scary and unprofessional . I just paid them to get them out of my house...

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 13th, 2019

star star star star star

Irene Algeri West Mifflin, PA

Iam very pleased with there service. Would recommend then to everyone. There service is very fast when you call them.

5 years ago

star star_border star_border star_border star_border

Michelle Rice Tuscaloosa, AL

I have been a customer for almost a year.My first clam was for a broken oven.That was 8 weeks ago and it still is not fixed. They owe the service contract company too much money and they will not fix my oven until they get back money owed . Very poor business practices.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jun. 10th, 2019

star star star star star

Janice Rooker Buford, GA

Great service from the AC technician. He explained my problem very thoroughly. I highly recommend him.

5 years ago

star star_border star_border star_border star_border

Rommel Keller, TX

Horrible company don’t use them. Hose Bibb broke, they won’t fix it. Air conditioner on house I bought went out, they won’t fix it. They won’t fix the fact that there is no hot water in my master shower in a house I just bought. HORRIBLE!!!!!!!!! READ THE FINE PRINT

5 years ago

star star_border star_border star_border star_border

john Branch Little Rock, AR

YOU GAVE ME A FINAL QUOTE FOR 134.00 PER MONTH THE CHARGES TO MY DEBIT CARD WAS OVER 299 I DON'T LIKE YOUR WAY OF DOING BUSINESS ID LIKE A REFUND N DONT CARE FOR YOUR COMPANY yu can contact me by phone

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration John. Your funds have been refunded.

Jun. 6th, 2019

star star_border star_border star_border star_border

Likeisha Guyton, GA

My dishwasher broke. They did get my appointment set quickly. Once he came out after about five days of trying to get in touch with them. And the representative they assign me to said 179 to replace what? Can u buy with that there just hard to get in touch with.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.

Jun. 5th, 2019

star star_border star_border star_border star_border

E. Smith Madison, MS

The name says it all. It’s their CHOICE what they want to fix. Read the contract before you start with them. They have so many exclusions that other warranty companies cover. They take weeks to fix something. No return calls. I would not recommend.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.

Jun. 5th, 2019

Choice Home Warranty Reviews