Choice Home Warranty: Read 46,192 User Reviews From Real Homeowners

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Beverly San Antonio, TX

I believe the technicians they send out give them information they need to not cover an issue.

3 years ago

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Richard Lillie North Brunswick, NJ

Took over a week to get air conditioner company to get to me to even check out the problem

3 years ago

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melvin adams Topeka, KS

It took them two months to put a new light in our refrigerator& Servicemen say they get paid late.

3 years ago

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Seymour Fleischman Cypress Quarters, FL

The service man you sent was very good and fixed my washer in no time.

3 years ago

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Sandra Lanoix-Harris Fort Mill, SC

Took two long to come out;(five days) but service was excellent

3 years ago

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Nancy Soper Port Clinton, OH

Have waited a month for my AC repair. Not easy to access case managers. Will be contacting an atty as Choice is violating their contract with me.

3 years ago

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Robert Zorzi Hubert, NC

They cheat and discount their responsibility. When trying to get it right with Choice they just don't return. Alls and hope you go away.

3 years ago

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KELSIE CALDWELL

Good rating , good price and good service.

3 years ago Edited November 8, 2025

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Anonymous Phoenix, AZ

I really like that they respond very quick.

3 years ago

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Tomijayne Orange, TX

They have a good product and fixed my air conditioner.

3 years ago

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Nixon Ray Colvin

excellent response time , knowledgeable technician.

3 years ago

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Anna

Very quick response to a claim. Service Very professional

3 years ago Edited October 3, 2022

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Keith

Great service and they make the claims process easy!

3 years ago

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Robert Rill

Seem to have quality technicians to handle repairs

3 years ago

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Don A Riley

Works hard to obtain services as quickly as possible.

3 years ago

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Roberta Gomez

when ever I needed service they where right there

3 years ago

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Johanna Cruz

They've never failed us, we've been customers for 3 years

3 years ago

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varun patel

prompt and reliable service every time I had to use them.

3 years ago

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Mark Schreiner

3rd tour with them, have become much better now that items are actually being replaced.. watch out competition!!

3 years ago Edited January 10, 2024

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Tondra Mangrum

So far all contractors have been reliable and on time.

3 years ago

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Patricia

When i needed they delivered the service well

3 years ago

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Don Kendall

Generally my experiences have been good, but on several occasions I have been disappointed.

3 years ago

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David Thurau

The contractors you hire are not of the highest quality. Read they do not return calls

3 years ago

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Manuel Delgado

It is taking to long to complete my repair. It's been 3 month and still not done

3 years ago

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Lesli Jackson

Overall good, but sometimes difficult to get someone assigned to a repair in a timely fashion.

3 years ago

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Rodney Wood

Took to long for appointment to get my stuff fixed, and having ongoing issues with sears. Can't get any help

3 years ago

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Jason Morton

In the past they have been good but the last time I used them for a toilet leak they denied the claim

3 years ago

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Tygére Charles

The response time to a/c issues were very slow. Customer service habitually routes and disconnects calls.

3 years ago

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Armando

Service is inconsistent. It's been difficult to get approval on light switches that have potential to start a fire. Scorch marks are present.

3 years ago

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Shequita Richardson, TX

It's taken almost a month for them to find a technician. My AC was leaking water on the floor so I called them to use the warranty.

3 years ago

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Gail Hefter Hampstead, MD

Would not cover the replacement of my 80 gallon water heater even when I was willing to have it replaced by a smaller unit.

3 years ago

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Tiffany Sidney San Antonio, TX

Choice denied covering my AC unit when it went out. The coverage with choice is a joke and I will never renew or be a customer again in the future.

3 years ago

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Cindy Reed Indianapolis, IN

They were not very clear on hidden charges. I had a hot water heater replaced recently. In addition to the $85 fee there was a charge of $425.

3 years ago

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Graciela Hernandez San Antonio, TX

It's difficult to get anything repaired or replaced. Customers have to continually check their billing and co-pay, always changes.

3 years ago

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Judith Rosita Hoole Barton Blackfoot, ID

There's always a catch. Plus you raised the co-pay without any notification....you maje it next to impossible to cancel.

3 years ago

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Kulpardeep Sood Crosswicks, NJ

When it comes to claim, they don't cover much. For my Policy #: 893978958, Claim #: 161593834.. out of total cost of $2300, they only paid $200

3 years ago

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CHRISTOPHER R BRASEL Cassville, MO

The sales department was extremely deceiving about coverage. Other departments were uncooperative an lack any desire to communicate with customers.

3 years ago

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Dwayne Thurmond Rogers, AR

The way I am being treated as a disabled veteran is shameful and my only air conditioning claim is taking far too long to get resolved

3 years ago

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Janeen & Eric Osselborn Claysville, PA

Because their service is poor, their service providers are unqualified, and they drag their feet on payments when reimbursing.

3 years ago

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Jim Carnes Osage Beach, MO

Thay did not tell me about water heater only cover75 gal I had 80 gal not covered garbage disposal if had rust not covered

3 years ago

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Donnell Rose Tallulah, LA

The guy can and never return to fix the problem he were surpose to came back that Saturday but never return are phone and say what was the problem

3 years ago

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Wendy Messner Longview, TX

I had a problem with my air conditioner and when the service man arrived , I was informed that Choice doesn't cover my air conditioner.

3 years ago

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Bennett Barry Mount Pleasant, SC

Terrible customer service. Extremely difficult to get a rep on the phone. When you finally do they are VERY rude and do nothing to help you.

3 years ago

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Larry Freeman Zephyrhills, FL

Excellent contractor very knowledgeable, kind and courteous

3 years ago

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Addie Littlefield, TX

Great company, great customer service. Great techicians

3 years ago

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Joseph H Thomas Willis, TX

Good service, return calls, scheduling and fair prices

3 years ago

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Benjamin Atkins Ballwin, MO

They do what they say they'll do. Fast response

3 years ago

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glenn mallory Linden, MI

They fixed my problems with a reputable contractor

3 years ago

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Hilda Jernigan Greenville, SC

Knowledge, professional, clean, respectful!!

3 years ago

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Mary Duclos Tuckasegee, NC

Called for service within 2days took care if problem

3 years ago

Choice Home Warranty Reviews