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Choice Home Warranty Reviews

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46,187 User Reviews

9.4

Overall Score

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Johanna Cruz

They've never failed us, we've been customers for 3 years

3 years ago

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varun patel

prompt and reliable service every time I had to use them.

3 years ago

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Mark Schreiner

3rd tour with them, have become much better now that items are actually being replaced.. watch out competition!!

3 years ago Edited January 10, 2024

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Tondra Mangrum

So far all contractors have been reliable and on time.

3 years ago

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Patricia

When i needed they delivered the service well

3 years ago

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Don Kendall

Generally my experiences have been good, but on several occasions I have been disappointed.

3 years ago

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David Thurau

The contractors you hire are not of the highest quality. Read they do not return calls

3 years ago

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Manuel Delgado

It is taking to long to complete my repair. It's been 3 month and still not done

3 years ago

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Lesli Jackson

Overall good, but sometimes difficult to get someone assigned to a repair in a timely fashion.

3 years ago

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Rodney Wood

Took to long for appointment to get my stuff fixed, and having ongoing issues with sears. Can't get any help

3 years ago

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Jason Morton

In the past they have been good but the last time I used them for a toilet leak they denied the claim

3 years ago

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Tygére Charles

The response time to a/c issues were very slow. Customer service habitually routes and disconnects calls.

3 years ago

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Armando

Service is inconsistent. It's been difficult to get approval on light switches that have potential to start a fire. Scorch marks are present.

3 years ago

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Shequita Richardson, TX

It's taken almost a month for them to find a technician. My AC was leaking water on the floor so I called them to use the warranty.

3 years ago

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Gail Hefter Hampstead, MD

Would not cover the replacement of my 80 gallon water heater even when I was willing to have it replaced by a smaller unit.

3 years ago

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Tiffany Sidney San Antonio, TX

Choice denied covering my AC unit when it went out. The coverage with choice is a joke and I will never renew or be a customer again in the future.

3 years ago

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Cindy Reed Indianapolis, IN

They were not very clear on hidden charges. I had a hot water heater replaced recently. In addition to the $85 fee there was a charge of $425.

3 years ago

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Graciela Hernandez San Antonio, TX

It's difficult to get anything repaired or replaced. Customers have to continually check their billing and co-pay, always changes.

3 years ago

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Judith Rosita Hoole Barton Blackfoot, ID

There's always a catch. Plus you raised the co-pay without any notification....you maje it next to impossible to cancel.

3 years ago

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Kulpardeep Sood Crosswicks, NJ

When it comes to claim, they don't cover much. For my Policy #: 893978958, Claim #: 161593834.. out of total cost of $2300, they only paid $200

3 years ago

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CHRISTOPHER R BRASEL Cassville, MO

The sales department was extremely deceiving about coverage. Other departments were uncooperative an lack any desire to communicate with customers.

3 years ago

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Dwayne Thurmond Rogers, AR

The way I am being treated as a disabled veteran is shameful and my only air conditioning claim is taking far too long to get resolved

3 years ago

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Janeen & Eric Osselborn Claysville, PA

Because their service is poor, their service providers are unqualified, and they drag their feet on payments when reimbursing.

3 years ago

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Jim Carnes Osage Beach, MO

Thay did not tell me about water heater only cover75 gal I had 80 gal not covered garbage disposal if had rust not covered

3 years ago

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Donnell Rose Tallulah, LA

The guy can and never return to fix the problem he were surpose to came back that Saturday but never return are phone and say what was the problem

3 years ago

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Wendy Messner Longview, TX

I had a problem with my air conditioner and when the service man arrived , I was informed that Choice doesn't cover my air conditioner.

3 years ago

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Bennett Barry Mount Pleasant, SC

Terrible customer service. Extremely difficult to get a rep on the phone. When you finally do they are VERY rude and do nothing to help you.

3 years ago

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Larry Freeman Zephyrhills, FL

Excellent contractor very knowledgeable, kind and courteous

3 years ago

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Addie Littlefield, TX

Great company, great customer service. Great techicians

3 years ago

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Joseph H Thomas Willis, TX

Good service, return calls, scheduling and fair prices

3 years ago

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Benjamin Atkins Ballwin, MO

They do what they say they'll do. Fast response

3 years ago

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glenn mallory Linden, MI

They fixed my problems with a reputable contractor

3 years ago

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Hilda Jernigan Greenville, SC

Knowledge, professional, clean, respectful!!

3 years ago

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Mary Duclos Tuckasegee, NC

Called for service within 2days took care if problem

3 years ago

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Roberta Morris Riverton, NJ

I've had just one claim but it was handled quickly.

3 years ago

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Sandra Bobet Katy, TX

Both technicians were professional and thorough.

3 years ago Edited January 10, 2024

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Nancy Little-Davis Grants Pass, OR

Happy with price....Happy with recent service.

3 years ago

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Linee Wilbourn Chicago, IL

Because they are quick, and the customer call u back asap

3 years ago

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Abu Houston, TX

Communication is fast and they follow up.

3 years ago

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Christine Jones Camp Verde, AZ

Quick response and repair...excellent service

3 years ago

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Emma Jean McDonald Hampton, GA

Very quick to resolve any issues , very reliable

3 years ago

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Scottie Clover South Roxana, IL

Excellent service, very knowledgeable and generous.

3 years ago

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Maurice Williams New Orleans, LA

Always right on time and take care of the problem

3 years ago

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John eschemuller Haymarket, VA

Professional plumber prompt & courteous service.

3 years ago

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Delores Mclain Bowie, MD

My dryer quit and i plan a call within 2 days it was fixed.

3 years ago

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Brenda West Davenport, FL

They were right there to fix my microwave

3 years ago

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Colleen Pauly

because they have a quick response to your question

3 years ago Edited January 10, 2024

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Linda Zacarias Valrico, FL

Good service and always helpful customer service reps

3 years ago

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Jeff Socha

They didnt give me a big hassle this time like before

3 years ago Edited January 10, 2024

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Linda Johnson Lewisville, TX

Very efficient and happy with contractors.

3 years ago

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