Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Dale Lebanon, NH

Poor customer service. Can't ever find a tech in my area and have to submit multiple claims for them to pay what they feel like paying. Will not be renewing

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 17th, 2022

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Gerald & Andrea Berke Jamesburg, NJ

Appointment are scheduled quickly. Repeat appointments are free of charge

4 years ago

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Montaha Hobe Sound, FL

I got my garbage disposal fixed even though it took a long time but I'm happy

4 years ago

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Leonard Im pastato Carol Stream, IL

Their response was quick and their choice of repair company was good.

4 years ago

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Rita Sava Odessa, TX

Do to repayment of machine I am still waiting on my funds to arrive and I got my washer 12/10/21

4 years ago

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Anhtony EUGENE Christopher Desoto, TX

Action taken right away. They did everything they said they would do. Thanks!

4 years ago

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Brian traylor Evansville, IN

Good service , repairman did a great job. He went beyond what was expected.

4 years ago

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Donna Cannon Hendersonville, NC

They always respond and send quality companies to your home.

4 years ago

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Lenora H Trisvan Kannapolis, NC

You guys do a great job and you send awesome ppl to work on stuff

4 years ago

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Jacob Abraham North Brunswick, NJ

They shirk their responsibilities whenever it comes to the bigger issues. Always find an excuse to get out of repairs.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 13th, 2022

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Verified Customer

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Lisa B Ashville, OH

Our heat pump stopped working and they got a heating company out quickly

4 years ago

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Laurel Temple Portland, OR

They have been helpful and responsive to my needs for service

4 years ago

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Rita Skulman Fort Smith, AR

Because they have taken care of my problems, quickly and efficiently.

4 years ago

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Laura Danielson Hackensack, NJ

I have always had a good experience with CHW. Very efficent company.

4 years ago

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Harvieann Cox

Immediately sent a repairman and he ordered the part to fix our problem. One week later we were back in service.

4 years ago Edited January 10, 2024

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Ima Sonier Spurger, TX

They were on time and very professional kept us in what he was doing

4 years ago

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Kim Lockhart

Excellent customer service and reliable efficient repair service

4 years ago Edited January 10, 2024

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Cheryl hollis Calhoun, GA

Use loopholes to not pay claims. Minute detail that no average homeowner would pick up on when signing contract

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 13th, 2022

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Verified Customer

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Debbie inciso Cary, IL

Expediency and great service both with Choice and their contacts

4 years ago

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Barbara Devine Howell, NJ

Two different plumbers for a backed up sink the second was there on Thanksgiving.

4 years ago

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Stanton Love Indianapolis, IN

They provided quick services for our washer & dryer problems.

4 years ago

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Kelly Upper Marlboro, MD

Convenient low premium and deductibles with quality service

4 years ago

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Jim Hitzeman Farmersville, TX

Great service. The tech has been great in all but one occasion.

4 years ago

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Daniel Cloes Mesquite, NV

Very prompt with getting service tech out…same day👍👍👍

4 years ago

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Judy MentZ

Diagnose the problem immediately with my garage door opening

4 years ago

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Nancy wolski Addison, IL

Quick in responding to my needs and easy to schedule the appointment

4 years ago

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Raquel G Flores Helotes, TX

At times I have had to argue and negotiate with the agents about reimbursements on some of the claims I've made

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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David Tanner Georgetown, TX

Repairs are covered and easy to work with. Replacements not so good. Cover only small amount of cost.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Catherine Desmarais New Orleans, LA

I haven't heard back from several techs who came out and told me they were ordering items to repair some issues.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 11th, 2022

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Christina Pollick Red Lion, PA

Great service with plumbing calls, and appliance repair/replacement

4 years ago

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Hope E Stansberry Dandridge, TN

Very fast claims process. But know from experience that some things are not entirely covered.

4 years ago

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Jane Ogletree Dallas, TX

Easy to contact, quick to assign requests to contractor All good.

4 years ago

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Louis Husotn Katy, TX

Successful completion of the claim via the appeal process...a bit frustrated with original decline.

4 years ago

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Vhonda Dorse Ashdown, AR

Reported claim on Saturday and repair was completed on Monday

4 years ago

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DEBORAH L BLANTON Monroe, NC

Efficient, professional, responsive. Proficient technicians.

4 years ago

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Barry Goldman

Repairs have been prompt and effective, with reasonable time for tech to visit.

4 years ago Edited January 10, 2024

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Bryan Donald Smith Wilsonville, OR

They have fixed the last few items for me quickly and done very well.

4 years ago

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Luisa Las Vegas, NV

Get a response right away. My washer was fix within 48 hours

4 years ago

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Debrarose Toscano Shohola, PA

Very easy to get support from the company and excellent repair men

4 years ago

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Ebony Jones Bear, DE

Anytime I have needed assistance I get it quickly and efficiently

4 years ago

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ALFREDO SARARO Naples, FL

WOULD HAVE BEEN A FIVE UNFORTUNATELY I HAVE BEEN WITH OUT A REFRIGERATOR FOR FIVE WEEKS.

4 years ago

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Miller,S. Surprise, AZ

some service has been a little slow but that has probably due to virus problems.

4 years ago

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Michael E Grable Broad Run, VA

Not perfect but very handy. It took time to get the work done but was done correctly.

4 years ago

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Dorothy Lorefice Marana, AZ

Great reliable company, fast efficient, better than other similar companies

4 years ago

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Antionette Britton Winston-Salem, NC

When I call about service the response is very good they come out quickly

4 years ago

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Roseann Farina Las Vegas, NV

Response to claims for service handled quickly and resolved with minimal issues.

4 years ago

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Richard Contratto Bryant, AR

Worked very hard to get the oven back in service. Tech was courteous and professional.

4 years ago

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Sandra Huemoeller Blairs, VA

Timely response to my repair need, with professional quality contractors

4 years ago

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Junghyun Lee Chantilly, VA

Fast react and correct service. Also they are providing competitive pricing

4 years ago

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Chartell Nelson Cordova, TN

They are easy to work with and scheduling services is really fast.

4 years ago

Choice Home Warranty Reviews