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Choice Home Warranty Reviews

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9.4

Overall Score

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Marsha Bolden Dallas, TX

The last time I called I did not receive service and when I called customer service, nothing was done. And my sink still leaks.

3 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Sheryl Bunn Nixa, MO

Excellent service. Your people in our area were timely

3 years ago Edited January 10, 2024

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

May. 19th, 2022

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Richard Greenberg Lake Zurich, IL

Waited over 2 weeks to give permission to fix furnace, put me off and lied repeatedly until I threatened to cancel contract. Total nightmare !!

3 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Marian Plant City, FL

The technician was prompt and did the repair well

3 years ago

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Barbara A Cornelius Jacksonville, FL

I have speedy response and good choices of vendors

3 years ago

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Isabell Chong Vacaville, CA

Very prompt not like other warranty companies

3 years ago

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Rosemerri Gann Bakersfield, CA

Had 2 claims on 2 policies and all was taken care of

3 years ago

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jose francisco Bethesda, MD

BECAUSE OF GOOD SERVICE and good customers service

3 years ago

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Jose Azcui Aurora, CO

Excellent timing and knowledgeable contractors

3 years ago

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Dan cohen Peoria, IL

Respond quickly and have reliable providers

3 years ago

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Valerie Green Lithonia, GA

They have answered the calls expeditiously

3 years ago

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Larry Barnes Dayton, NV

They usually show up when they say they will

3 years ago

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Ann givens Seagoville, TX

They are on time and they are professionals

3 years ago

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Thomas Fayetteville, GA

Quick turnaround with reply to your concerns

3 years ago Edited January 10, 2024

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Floyd Debat Manassas, VA

They gave answer in a very timely manner.

3 years ago

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Robert Allen Atlanta, GA

Very fast and professional.....job was done really quickly

3 years ago

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Alvin Eaton Greensboro, NC

Fixed my problem within one day. Quick service.

3 years ago

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Eric Mckey Fishers, IN

Outstanding warranty and the price is wonderful

3 years ago

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Annette Rockymore Snellville, GA

Great service The service people were fast and on time.

3 years ago

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Gay Boehm Colleyville, TX

I filed my first claim and the process was fast and easy

3 years ago

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Josephine J Musmanno Las Vegas, NV

Efficient and you always send good people/companies

3 years ago

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Barry Miles Falls Church, VA

Good technicians. Get the problem fixed

3 years ago

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John Hills Barrington, IL

Easy to work with and great value! Let's do biz again!

3 years ago

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Victor Martinez

The claims process was easy to navigate and submit.

3 years ago Edited January 10, 2024

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Whitley Chicago, IL

The person that came out to fix the heat replace the part that was broken.

3 years ago

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Gaby

customer service seems unorganized at times

3 years ago Edited January 10, 2024

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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K. Owens Norfolk, VA

Service man was prompt, courteous and, most important, fixed the problem!

3 years ago

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Neal Richmond, TX

The amount offered for system replacement was almost 1/3rd of the price I'll have to pay for getting a new system.

3 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 12th, 2022

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Pablo Lerma Thornton, CO

Replacement process does not make any sense. I did not expect 100% Replacement either but the amount I was offer doesn't make any sense. ..

3 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 12th, 2022

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Jamal Alomari Orland Park, IL

Reliable and good costumer service always ontime

3 years ago

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Tuan Nguyen Frederick, MD

They took care customer very quick and so good!

3 years ago

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michael johnson Tomball, TX

Easy to work with and quit to get things done.

3 years ago

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Pamela Fisher Ellicott City, MD

Quick response, competent service, easy online communication

3 years ago

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Ray Painesville, OH

The service as prompt and the issue was corected quickly.

3 years ago

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lois strong Erlanger, KY

THEY ARE QUICK TO RESPOND VERY HAPPY WITH THE SERVICE

3 years ago

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Craig Sheets Orlando, FL

Two claims both handled professionally and efficiently

3 years ago

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Bill Miners Havre De Grace, MD

Very efficient and responsive customer service

3 years ago

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Gwendolyn Roberson Atlanta, GA

Good response time and sufficient customer service!

3 years ago

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Bob D Tarpon Springs, FL

Good value, on time and complete the job

3 years ago

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Gwendolyn Steele Minneapolis, MN

Great customer service, friendly, on time, good prices

3 years ago

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La Pezra Smith Pike Road, AL

When would file a claim it was always difficult. You just took over $60 from bank account, I don't have an account with you!

3 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 5th, 2022

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Ronald H Noldon Fort Mill, SC

Prompt service, very capable technicians

3 years ago Edited January 10, 2024

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SEONGHO SONG Cincinnati, OH

thank you for wonderful work and quick response

3 years ago

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CYNTHIA Y ANANE Peoria, AZ

Great customer service in a timely matter

3 years ago

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Paul Duncan Apex, NC

Prompt service. Easy to schedule service online.

3 years ago

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Linda de Leon Fort Worth, TX

prompt response to service to service calls

3 years ago

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william L goen Miramar Beach, FL

great service...no hassles...problem solved quickly

3 years ago

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Clifford Louaillier Hampton, VA

Very helpful. Didn't try to sell us stuff we didn't need

3 years ago

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Patricia Lilley

They eventually get the job done, but technicians are not always available when you need them.

3 years ago Edited January 10, 2024

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James Fuller Richmond Hill, GA

They provide excellent customer service and great coverage.

3 years ago

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