Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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John Hamilton Harold, FL

Quick response and quick repair for my air-conditioning system

5 years ago

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Anthony Bentley West Bend, WI

Quick response to service request and approval to contractor

5 years ago

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Deborah Stephenson North Charleston, SC

My technician was timely, professional ,kind and knowledgeable

5 years ago

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Aren Somerset, NJ

service is good and reliable. It is also timely and dependable

5 years ago

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Bob Lesher Huntley, IL

Very professional people with expert knowledge of their area

5 years ago

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Kathryn Davis Dallas, TX

Good response time; efficient handling of issues. Very fair!

5 years ago

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Lori miller Grand Prairie, TX

For a simple call, they r ok.. but most contractors just rush in and out. If it cant be fixed in 1 trip, it will take weeks.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 22nd, 2021

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Verified Customer

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Steve Booth Durant, OK

I have a three year old, $800 washer that the transmission went out on. They wormy repair it and will only give me $345 thirty days from now. Not a good deal!!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 22nd, 2021

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Verified Customer

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Minster Gregg Silvery Sr Locust Grove, GA

Garage door broken set great tech to quickly fix the problem

5 years ago

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Jack Walker Corryton, TN

It took 12 days to get my AC replaced there has to be another way that is faster I could have got it done the 2nd day

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 21st, 2021

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Verified Customer

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Kathy K Meadow Springfield, MO

They cover so many problems that could arise and send a repairman out quickly.

5 years ago

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Floyd Martinez Austin, TX

I have had three claims and all were taken care of in good time.

5 years ago

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Verified Customer

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Nellie Mae Kimble Pioche, NV

because they do a good job, they take care of what they come out to do.

5 years ago

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Verified Customer

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Terry Arlington, TX

Very good experience based on the guy that came out. He was very professional.

5 years ago

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Lynda Lawrence Hubert, NC

The technicians we're on time, polite and worked hard to get the job done.

5 years ago

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Eligh D Johnson La Marque, TX

Good company, serve well. When you give them a call they get right on it.

5 years ago

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DAWN GIBSON Lawton, OK

Very professional He always does a very good job very satisfied

5 years ago

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Verified Customer

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Rosie Hall Blue Springs, MO

They were able to contract out for my air conditioning unit to be fixed .

5 years ago

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Dorothy M Seck

CHW are very responsive. They have been positive to my requests.

5 years ago Edited December 2, 2025

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Verified Customer

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Eliane Iriarte Las Vegas, NV

The Services were super Professional I was extremely pleased

5 years ago

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Jim Mennig

I’ve been trying to get my washer fixed since April 1. I paid the $75 copay and the service man ordered the parts and still no parts!!! Very poor follow up!

5 years ago Edited May 6, 2024

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Verified Customer

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Brenda Law Kansas City, MO

I was able to get help with my service request quickly and easily.

5 years ago

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Hilma Cerna Phoenix, AZ

The responded quickly the problem very good customer service

5 years ago

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Mario Summerville, SC

They are very responsive to claims made and action is taken on the same day at times.

5 years ago

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Norm Gaver Huntersville, NC

Fast service great service rep, I couldn’t be more satisfied

5 years ago

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Jacob Harris Fort Lauderdale, FL

As usual, for urgent matters, they give 3 day appointment . That was for AC not working in Florida heat. Had to go outside our contract to get private same day repair.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 15th, 2021

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Verified Customer

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Wanda Douglas Indian Trail, NC

Contractor was very courteous and informative. Response was very timely.

5 years ago

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Aaron Dock Gwynn Oak, MD

Ease of placing claim ticket and company was assigned resolved issue quickly

5 years ago

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Hana John Colton, CA

Prompt and very accommodating . Flexible, knowledgeable and very pleasant

5 years ago

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Jesse Richardson Chesterfield, MO

Excellent experiences any times we have had issues. Prompt and courteous.

5 years ago

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Phyllis Ridgeland, SC

They told me do get my refrigerator technician and they will reimburse me I paid $95 for the technician and Trust warranty refused to reimburse me

5 years ago

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Verified Customer

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Lisa Jones Laurel, MD

My last experience in getting a new heat pump took 18 days. I had to write to them everyday to get some action on my claim.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Verified Customer

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Craig Graham Seneca, SC

Pretty quick response in finding someone for our small town.

5 years ago

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MICHAEL FERRANTE Waretown, NJ

I am disappointed that on claim no. 129753084 did not include installation expenses with a low ball offer.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Verified Customer

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Mujo Kuburic Sandy, UT

No BS!! Super fast response!!!!! And knowledgeable contractors

5 years ago

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Richard A Muse Sugarloaf, PA

The case managers that handled my air conditioner case gave me the run around and did not answer my concerns honestly.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 15th, 2021

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Verified Customer

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Paulina RUBIO Atlantic Beach, FL

Quick response. Courteous. Knowledgeable. And excellent customer service!!

5 years ago

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John Peace Kennedale, TX

Repairs on the garage door were completed the following day.

5 years ago

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Randy Mizzell Corpus Christi, TX

The policy you see and the actual adjustments are different. Never want to pay for damage or breakage. Order wrong parts so they can charge for a visit again.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Verified Customer

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Ryan Wingler Mesa, AZ

They don’tcover anything. They have hung up on me frequently. Customer service and overall service is the worst I’ve seen in a home warranty company.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Verified Customer

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Vacilio Anaya Bella Vista, AR

When we needed help with our dishwasher they got on it and had it fixed.

5 years ago

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Joey Sieber

always hard to find contractor and when i describe the issue, rather than tell me it is not covered I spend the $60 and the contractors time (which is one reason they do not like taking the projects) and CHW declines work, not covered.

5 years ago Edited January 10, 2024

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Verified Customer

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Manuela Mountcastle Saint Petersburg, FL

People showed up on time in a friendly manner and fixed what they needed to fix!

5 years ago

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Sherri Neal Keller, TX

We are waiting to see how they settle our dishwasher claim. The first amount was less than a third of the value.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 14th, 2021

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Verified Customer

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Sheetal Richmond, TX

Seem less and hassle free. Very good platform and experience

5 years ago

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Louis T Cuevas League City, TX

It's been almost two months, and my air conditioner is still leaking in my attic. Its been over a week since I spoke with Choice and the a/c people.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Verified Customer

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Gloria Mendoza Mission, TX

Took too long to fix my problem due to bringing the wrong part then due to technician being fired

5 years ago

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Verified Customer

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Janice Price San Antonio, TX

Very Nice and good and explained everything work was done very satify

5 years ago

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MARVIN TOWNSEND Erlanger, KY

i called to put in a claim for my refrigerator i have to wait two weeks for a repairman to come to my house while all the food in my fridge go bad

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Verified Customer

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Arthur Hooker Greenback, TN

Fast and reliable claim service. Lowest cost. Most complete coverage.

5 years ago

Choice Home Warranty Reviews