Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Ralph Vardis Fuquay-Varina, NC

Terrible service. The burner on our stove broke and the technician they sent didn't know what he was doing. It took one month to get it fixed. Cancelled 3 times but money was still taken out of our account. They wouldn't give us a refund. Can't believe they can stay in business.

6 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 8th, 2019

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Tonya Hutchinson Mesquite, TX

Great company to be a part of! My past experiences have been wonderful with no errors. Very understanding as well

6 years ago

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Gina Blackburn Grove City, PA

Your service people don’t show up for appointments. They don’t return calls. You don’t respond to problems. You put us on hold for over a half an hour every time we call. You try very hard to not pay when you should per the contract. Biggest waste of money I have mistakenly fell into. Scam.

6 years ago

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Stanley Burdman Delray Beach, FL

Scheduling service on internet was simple. Technician sent was exceptionally efficient and personable.

6 years ago

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Reynold Vareed Salisbury, NC

Couldn’t get anyone on the weekend when it was boiling hot inside the house because a/c broke. Why pay 700/yr for this kind of customer service when they are not there when needed. I could have found someone to fix the a/c myself or tried to fix it myself instead of waiting until a weekday. This company is a CROOK

6 years ago

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Leonard Sossamon Concord, NC

Heretofore, I would have ranked you a 5 star. But with my current claim, it seems unreal that it may take up to 8 weeks to replace my HVAC's condensing unit.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience therefore, we regret to hear that you had a less than satisfactory experience with efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Jul. 24th, 2019

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Lashonda Byrd Green Cove Springs, FL

The representative VINCE M. was very professional and straight to the point. I will give him a five star as well!!!!

6 years ago

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Alice Serey Port Saint Lucie, FL

The plumber was very thorough and explained everything he did. Even solved a problem easily that two others couldn't.

6 years ago

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Beverly Pope Jacksonville, FL

The servicing company was dispatched in a timely manner to rectify my issue. The only problem was the lapse time waiting for approval on the parts.

6 years ago

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Michael O'Bryan Edwards, IL

The system is flawed. I had scheduled repair then no one showed up. Called company and they said they refused the order. Warranty company never notified us. Had to wait 4 more days for A/C to be fixed. Had to wait 50 minutes to talk to someone about existing claim.

6 years ago

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Sharon Coldspring, TX

Nothing is covered once a technician comes out. A waste of money. Customer service employees are rude. Waiting on hole is ridiculous. I purchased 2 policies. Technician write up claims and CHW doesn't cover product if maintenance has been kept up. Don't waste your money .

6 years ago

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Jim Blackburn Statesboro, GA

They’ took care of our problem we were having with our hot water heater in a very professionally manner

6 years ago

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Mick Little Elm, TX

They don't pay any claims. They don't answer emails or responses in claims until you call and talk to them on the phone. They put you on hold for at least 30 minutes before answering their claim lines. Their sales line is available any time of the day with no hold times.

6 years ago Edited September 14, 2021

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Qian Ye Martinsville, NJ

My requests always get serviced immediately. I have peace of mind knowing my house has this warranty.

6 years ago

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Tammy Sorendo Winston-Salem, NC

Waiting on the phone for close to 1 hour. The customer services reps were pretty good. The coverage however was disappointing. Recent issues have made me concerned about the coverage of my request for service.

6 years ago

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rodger creech Rocky Mount, NC

Choice Home Warranty is the worst possible home warranty company in the world! They do not cover the items that are in repair due to age and use! I live in a 27 year old house and I am in need of an AC repair or replacement but it is not covered due to wear! I was denied because of that! Do not do business with this company!!

6 years ago

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Norman Vetter Downingtown, PA

Took two days to get an appointment with a service provider. Took another two days to get them to come out. Work was performed well and job was completed to specification.

6 years ago

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Ellen Smith Kapolei, HI

Do NOT give then or email them your phone number or they will PLAGUE you with phone calls for sales several times a day starting at 5 am. They lie and say they have removed your number when you call to complain, but keep churning out telemarketer lists. I reported them recently to the FCC.

6 years ago

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TAMMY EATON Chattanooga, TN

Not qualifier tech still waiting on leak fixs and ceiling repair. Already paid two trip charges. Been over 3 weeks. On phone now waiting on choice . Customer service is alwful and waiting to talk to someone waiting is over 30 minutes and then sometimes get disconnect.

6 years ago

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Kristiana Lubomirova Meridian, ID

The call waiting times are always almost an hour +. Lots of transfers, and almost nothing is covered. The contractors they work with give you the wrong time estimates, just an entire cluster from start to finish. Not impressed, do NOT waste your money on this company.

6 years ago

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Evan Chicago, IL

My call was disconnected 4 times for a claim payout and I can’t help think this was intentional. In the end I got a letter stating the item was not covered even though it was listed as a covered part. They make it very difficult to do business with. I would not renew and not recommend their service to anyone.

6 years ago

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Alice McGaughey Humble, TX

Arrived in time frame given, called when he was on the way. Identified his self along with helper. Very cordial.

6 years ago

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Debra Saint Augustine, FL

The rep acted as though I was a bother. He was not ride just not polite. He disconnected the call so fast like “girl bye” Hope this does not continue or I will not continue.

6 years ago

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Dennis E. Erskine Columbia, AL

Our most recent repair was completed within 8 hours, AND on a Sunday afternoon, by a very professional technician.

6 years ago

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Jo-Anna Lohr APRN-CNP Oklahoma City, OK

Fast and reliable service ! The service call was made during the holiday and had my AC back in business !!

6 years ago

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Bruce Lumber Bridge, NC

Poor service. Called for my a/c not cooling. Somebody pulls in with a car that looks like a taxi. He is here for five minutes and says he will call for second opinion. A/c still not cooling right and fan still reversing. No second showed

6 years ago

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BUDDY FINK Delray Beach, FL

ABSOLUTELY RIDICULOUS WHAT I WENT THRU TO GET ANYTHING ACCOMPLISHED WITH YOU PEOPLE!! THE NEGLIGENCE AND DERELICTION OF DUTY IS BEYOND MY COMPREHENSION! AFTER THREE REP'S AND A THREAT OF A SUPERVISOR,SOMEONE FINEALLY STEPPED UP! TJIS IS NOT GOOD CUSTOMER SERVICE,NO ONE SHOULD GO THRU THIS! BESIDE THE IDIOT CONTRACTORS YOU SEND!

6 years ago

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Delmar & Iva Ham New Caney, TX

2 Techs on the same day each one had different jobs there was not enough time to complete last job without permission. My son was left without air conditioner again. My real estate agent was warned not to send anyone else to Choice

6 years ago

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Dominic Jefferson McDonough, GA

made a claim the claim people never showed up one day then change the next day window 3-8pm showed up at 9;30pm call me at 9:15 saying I'm on my way

6 years ago

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Chris B Canal Winchester, OH

This company is terrible. If this warranty did not come with the house when we purchased we would not have ever chosen them to be our home warranty provider. Every person we talk to is unpleasant and the contractors used when making a claim are never available in a timely manner and are lower tier at best.

6 years ago

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Gayle Markey Dallas, TX

The sales person was very pushy, but informative. Informed him that I was driving, but kept going saying he could only offer these "great prices" on the first contact. Finally had to hang up on him. I'm sure you wont post this, but thought you should know. You lost a customer

6 years ago

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Stacey Piper Fairfield, OH

Called for claim...couldnt find me a technician within 24 hrs....finally got a technician scheduled to come out and they no showed. Kept delaying the service window time. Never fixed the issue. Should have went with a different home warranty company!!!

6 years ago

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Megan Plainfield, IL

Had choice home warranty for a year and WILL NOT be renewing with them. They covered almost nothing, and we ended up paying THOUSANDS of dollars on things they refused to cover. Then as the cherry on top, they have been hounding me to renew and will not take no as an answer. Have had to hang up on them and block them.

6 years ago

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E Nashville, TN

I have had a stove top problem for months now. It is still not resolved. My previous warranty company had the services company contact me to schedule appointments. The services company has been here 3 times and the problem is worse than when it began. My impression of why this is the case, is because Choice okays "piece-meal" repairs

6 years ago

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Joe Bostic Raleigh, NC

I placed a claim for a cracked toilet tank and they said they don't cover any cracks or leaks, nor do they cover broken facet. I have been with this company for two years and this is the treatment I have gotten.

6 years ago

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DONNA Carrollton, TX

I WAS VERY PUT OFF BY THE HIGH PRESSURE SALESMAN. I EVEN CALLED TO CANCEL MY WARRANTY BUT THEY WERE SO NICE AND GAVE ME AN EXTRA 2 FREE MONTHS SO I KEPT IT. I WILL LET YOU KNOW IF THE SERVICE CONTINUE'S TO BE GOOD

6 years ago

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Venessa Silver Spring, MD

I had an issue with a contractor, when I called CHW, they took care of the issue and I was very pleased.

6 years ago

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Jacqueline K Vollmar Greencastle, PA

Need indoor fuse panel box replaced, tech said rust and corrosion is why the breakers keep tripping. Choice denied claim. Due to lack of maintenance. Choice has replaced individual breaker in the past. No one can explain to me what lack of maintenance..

6 years ago

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Cat Huss Orange Park, FL

Absolutely pathetic. They do NOT cover like for like. Only builder's grade. They do not cover the electrical system. I have a switch that is only getting 12 volts. It is considered wire tracing and not covered to find the issue.

6 years ago

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Kristen

Anthony was very informative, knowledgable, and did not try to over sell. I called three companies and chose yours.

6 years ago

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Maria E. Gonzalez Estevez Conifer, CO

Buyer be ware DO NOT make the mistake to buy from Choice: I bough a 6 year policy $1750 with the promise that if I move I could take it with me. I am moving and they said NO TRANSFER. NO refund either because they have to pay some claims. DO NOT BUY FROM CHOICE

6 years ago

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JAMES KENNEDY Conroe, TX

The representative, Tim D, was very personable & knowledgeable. I am pleased that Choice has a Veteran’s discount.

6 years ago

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Kenneth K Glenwood, MD

Just not a reliable. It takes so long every time when you need something fixed. ( current claim with 2 year old Dish Washer, been 2 months & still not fixed ). You will have more headache dealing with this company & low quality vendors they use than dealing with your broken appliances. You will have PAIN to get something fixed.

6 years ago

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M Berger Dallas, TX

DO NOT GET A WARRANTY FROM CHOICE, they are the worst to deal with and for the most part don’t cover when replacements are required. Read the fine print. I have had for a couple of years as I bought that, wish I could get out of the contract but it is too expensive and not the $50 they claim.

6 years ago

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Mary Joost

I had switched from another home warranty company due to the good reviews. My double oven broke and they are telling me they find it too expensive to repair. The amount they are offering me would only get a very cheap single oven. They do not replace it with an item similar to what you have. Very unhappy with them right now.

6 years ago

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Salima Clouden Bowie, MD

They're a bunch of low life scammers. I paid for two years. My bathroom had a leak. It was never covered. I was on hold for an hour and no one ever answer. Still can't believe I have been scam twice..standley and now choice warranty. Run!!!Stay Away!!!

6 years ago

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A. Ware Virginia Beach, VA

WORST CUSTOMER SERVICE EVER!! Reps only interested in taking your money. Its a fight for anything to get fixed. When you try to get your money back it's another fight. Been with the company a short time and glad I got out while I still can. I do not recommend this company to ANYONE!

6 years ago

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Natalie

Rep never sent over warranty info after call. Emailed asking for it. Rep sent over a link. I asked what it included and he sent over another link. Really didnt seem to want to talk unless I said I would buy. I wouldnt purchase from him at this point.

6 years ago

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Felicia Jones Conyers, GA

This company is a joke...they tell you all this stuff is covered and it’s truly not...they blame all claims on negligence of the policy holder...you produce maintenance records from replica companies and they still find a way not to pay for repairs....I advise you as a homeowners do your research this company is not it.

6 years ago

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Gail Kanas Hillsborough, NC

Everyone I spoke to at Choice was helpful and courteous. Contractor who came was pleasant plus knowledgable.

6 years ago

Choice Home Warranty Reviews