Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Russell Einhorn Los Angeles, CA

I like the fact that you will insure my home needs even if the repair is do to regular wear and tare. I like that I can use my own repair person if I have one.

4 years ago

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Don Bush Palmer, AK

Quick respond. Service rep checked out the refrigerator and found the problem quickly. However the compressor is not in their stock and will take a week to 1 1/2 weeks to arrive.

4 years ago

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Tara Mack Rome, GA

Fridge out since 11/1. Can’t repair it so they are sending a check, that definitely will NOT cover a stainless steel French door with freezer at the bottom. But I have found a few t other kind, within the $736 price range. But they said it takes 30 days to process the check. So I have to wait until JANUARY before I can get a fridge. We are grandparents with 2 grandchildren with food allergies and Epi pens. On a fixed income. We have been going to churches and food banks. We just moved her the end of October and we don’t know anyone here. Now our truck is down, probably due to the constant driving, because we can’t store food. But, at least they are SENDING A CHECK in January. Way to go CHOICE! I have already told several friends about my situation and 2 people I know decided to go with another company. Y’all knew in November that you needed to replace it, so why didn’t y’all get the check ready at that point., Yall definitely DO NOT CARE about your customers. After my year is up, I am going with another company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 16th, 2021

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Chary Akmyrat Little Rock, AR

CHW was very attractive with its price. Soon I figured out how they cut the corners: They change the policy contract without noticing you. When I used the warranty, a very sketchy technician showed up, gave me an expensive quote, he said the condenser should be replaced for AC, and CHW rejected it due to wear and tear and/or owner's mistake. I end up paying the service call fee. I canceled the plan, called a well established local AC business, they came and replaced the capacitor. CHW, never again. stay away from choice.

4 years ago Edited July 6, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 1st, 2021

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Brittany Mayes Mooresville, NC

Most items are not covered and if they are, it must be very specific issues. Our dishwasher went out and they only provided $250 to replace. That barely covered delivery and installation. We had to come out of pocket for the actual dishwasher. Not a fan of the company and would never recommend anyone to use them. The app is somewhat convenient and the ability to send a message via the “chat” option” can be helpful.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 1st, 2021

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Joyce Adams Odessa, TX

I have contacted my case worker by phone & txt multipletimes, & have never received a word back. I ask for her to answer me by txt or call on a phone that shows a name as I do not answer calls with just numbers. I get so many of them from telemarketers, ins sales, health ins sales. Please, will someone get back to me. I have a stove thats unfixable. Thank u my name is Joyce Adams, claim # 129181326,, this has been going on since aug 3rd, 21

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2021

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mavris

4 months ago

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Dinesh Kansara

Great customer service each time and easy

5 months ago

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David

The repair man changrd a light bulb. He did not fix the broken light can in ceiling

9 months ago

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JoAnne Tadeo

I have a current claim in now and it’s been weeks as usual to get my issue fixed. This happens every claim.

9 months ago

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Cassandra Smith

I am waiting for my new ice maker to arrive and get installed.

10 months ago

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Henry

Sometimes they are a little slow to respond

10 months ago

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Jessye Andrews

Hoping Choice Home Warranty would cover more!

10 months ago

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Verified Customer

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Robin

Covered everything including in-ground pool. I live in Florida.

11 months ago Edited January 7, 2026

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Neil Motin

For us, it's a necessary. Doesn't mean we love it.

11 months ago

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Verified Customer

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Kc

Depends on how long you can wait for the contractor.

11 months ago

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Angela

Paperwork and my paid payment is the ONLY thing that is satisfactory.

11 months ago

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Mz. Sunshine

There's nothing not to like. Everything was good.

11 months ago

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Richard

Recent AC service request was denied, sales person should have explained preexisting conditions

11 months ago

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Verified Customer

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Paul

No issues so far, will see what happens moving forward

11 months ago

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Jesse Casarez

That nothing was black and white. You have to read the fine print with HCW. That's a shady way of doing business

11 months ago

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Verified Customer

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Steve

I liked the way and how easy it was to start a claim

11 months ago

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Verified Customer

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Maricela

Quick tesponse, fast appt, job satisfactorily completed

11 months ago Edited June 5, 2025

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Mike O

No accountability. No one ever to discuss issues with. Ive been waiting a month for repairs to my washer.

11 months ago

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Kenneth

Too much hassle sometimes in getting a claimworked on and finished

11 months ago

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Frank

This was my first time using it and it all worked out good

3 months ago

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Jamie

Choice Home Warranty comes through every time needed!

3 months ago

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Adam Dillard

It covers what I need most ac unit and appliances

3 months ago

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Nan

Recommendation by a realtor, and excellent value!

3 months ago

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Linda

Choice Warranty will send out professionals

5 months ago

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Paul

Choice home warranty is Groovy man Groovy

5 months ago

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Annette

Great service--professional, experienced and friendly. Worth it!!!

6 months ago

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STEVE

Good price and service so far. A little too much up selling effort.

8 months ago

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Delsia G.

It was very easy to work with Choice Home Warranty! Great service!

8 months ago

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Jerry Belluomini

Choice denied my claim for some bogus reason. This is not worth the money I paid for this bad service. I would not do this again for any home waranty service.

8 months ago

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Verified Customer

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Stephanie Bibler

We read that it was the best, but we have found out that they do not do what they said they will do.

1 year ago Edited December 2, 2025

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Terry

Decent warranty and support! Sometimes difficult working with contractors.

1 year ago Edited May 22, 2025

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Verified Customer

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Denise

Both gentlemen were respectful, clean, and professional!

1 year ago

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Carl

Quick response and resolution to my repair needs.

1 year ago

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Louis

I RATE THIS COMPANY A 20 THEY TAKE CARE OF BUSINESS NO BS.

1 year ago

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Verified Customer

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Abdi

Customer service quick fix the problem 100%

1 year ago

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Dahrie

Easy to set up appointment. Service Tech very professional!

1 year ago

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Verified Customer

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Tapoyea

The company quickly responded to my complication.

1 year ago

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Andy

The best home warranty company on the market!!!

1 year ago

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Edward

good price and ease of filing a claim and good service time

1 year ago

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Mike

Like the tech that was sent , a real pro

1 year ago

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Verified Customer

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Carlos

Made a claim and by the afternoon my AC issue was resolved

1 year ago

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Verified Customer

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Wilmer

Immediate response and great costumer service

1 year ago

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Wayne

My technician was friendly and gave good advice

1 year ago

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Widnert Leurgiste

Good customer service 👍, Quick response and service

1 year ago

Choice Home Warranty Reviews